The Waters Hot Springs, Tapestry Collection by Hilton

Location: 340 Central Avenue, Hot Springs, us

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Facilities for disabled guests
• Wheelchair accessible
• Kid meals
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• CCTV outside property
• Face masks for guests available
• Delivered food - securely covered
• Happy hour
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Art gallery on site
• Wine release events
• Reception hall
• Japanese garden
• Vegetarian menu options available

Rooms Available

• King Room

  The air-conditioned double room provides a flat-screen TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Heating
  • Alarm clock
  • Cots

• King Room with City View

  The spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Heating
  • Alarm clock
  • Cots

• King Room with Accessible Tub - Mobility Access

  The spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Heating
  • Alarm clock
  • Cots

• Queen Room with Two Queen Beds

  The air-conditioned quadruple room offers a flat-screen TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Heating
  • Alarm clock
  • Cots

Guest Reviews

• Judy (10/5): We Had a wonderful stay! - very friendly staff
• Margaret (10/5): - Everything was perfect. The entire staff were amazing. Location
• Kristella (8/5): -
• Nanette (10/5): -
• James (9/5): This hotel is right in the heart of it all. - The property is right in the heart of the Bathhouse Row district & as such gave loads of local charm & other activity options. This historic property has many details showing its historic charm. Modern amenities were integrated into the building seamlessly. Next time we will probably not choose the 'City view" option as that means almost constant noises from the street below. The Booking.com listing was wrong as it indicated 'free breakfast' - which was not available. The Avenue, the on-property restaurant, was pleasant but was a bit slower than expected. The staff were wonderful - no complaints there. It appeared that a bit of a 'spruce up' would benefit this property (touch up paint here & there) along with a technician service call on the very bumpy 'right side' elevator. A little alarming to some, but it always worked :-) The shower has a glass partition with no door which may be why the water pressure is average at best (from a hotel named The Waters?) The barn door into the bath would have been better served to be an actual door that closed. For a spacious room the bathroom size was cozy at best. The drawer space was a little tight. This is a hotel in the middle of this resort community, and the premium price was to be expected. Once in the room it has a very cosmopolitan feel. A pretty place with very friendly & helpful staff.
• Yevgeniya (9/5): Wonderful place, with a lot of history and charm. - Great room ,with the view of the garden, very quiet. Comfortable beds and great night sleep. A lot of privacy, no outside noise, great for peaceful stay. The patio upstairs can have a better set up. We had plastic utensils for our meals. It's such a nice view from the patio, but just needs a little more exclusivity, because this hotel is one of a kind in town.
• Paul (6/5): Excellent location. Would consider staying again. - Location was great. Staff was friendly. Roof top bar was nice. The breakfast and service was great. The housekeeping service was not consistent and not really effective. The door to the toilet was a sliding barn door and not real private. No real convenient parking. Felt like we were forced to use Valet service.
• Kandi (2/5): No heat&they knew it. - The location is amazing right in the heart of everything. Well, we had no heat and nobody told us in the middle of the night woke up freezing couldn't figure out how to turn on the heater just to come to find out did not work.. they offered us a space heater. Took all day to get the room warm
• Cherondric (6/5): Definitely could’ve been a lot better. - I enjoyed the setup of the hotel & how the pricing was. Poor communication. We booked a king room and when we got there no one informed us that our roomed got changed from king 1bed to 2 beds. Instead we were told that we weren’t going to have a room at all because they were already fully booked. That should have been communicated well before we arrived or at least at check in. Instead we had no idea that we weren’t going into something we did not pay for. Also, instead of accommodating us with something for having poor communication & mistakes on there part. They did nothing.
• Michelle (8/5): -
• Becky (10/5): -
• craig (9/5): Excellent stay. Would love to come again! - This used to be a medical building so doors are thick wood and walls are thick and soundproofed. Very quiet rooms. Beds are first rate. Staff are friendly and helpful. A little pricey. I think more people wound stay here if it wasn't quite as expensive. We would.
• Doug (9/5): - The location was right downtown and adjacent to the bathhouses. The valet — especially a guy named Jamez — was helpful and a great ambassador for Hot Springs.
• Johanna (5/5): Expecting to have the full experience, but glad we had Oaklawn to complete the stay - The property was located exactly where we wanted to be located within the city. The valet parking was good. It was a well maintained older building. The staff was amazing! Arriving on a non-busy day we were surprised that the view we got from our window was to look at AC units. a little disappointing. They bathroom door was terrible, the noise and the fact that it would not close. The shower was a little different and that there was no door to the shower and no bathtub. The rooms were rather small.
• Ann (10/5): - Location Price
• Asa (8/5): - Front desk staff was very friendly, professional and helpful.
• Stephanie R (10/5): Perfect for our relaxing anniversary getaway! - The location was perfect for walking to many of the attractions. I am very pleased with purchasing the breakfast vouchers! No buffet style here…and delicious! We loved the rooftop bar and all the staff were extremely friendly! Great service!⭐️⭐️⭐️⭐️⭐️ I noticed food trays stayed outside a couple of the rooms that I thought should have been picked up in a more timely fashion.
• Brian and Shannon (10/5): -
• Don (9/5): Comfort and convenience.loved my stay - Very close to everything. Clean nice room. Staff was great. There wasn’t anything I disliked
• Emily (3/5): The hotel was not clean. - Great location! Blood on the sheets. Hairs in the shower. I requested a room not by the elevator/stairs, and got the room right by the elevator and stairs. The valet literally stood right by me and watched me struggle with my bags, never once offered to help.
• Kevin (10/5): - Lovely stay and would continue my stay there when visiting!!
• Assem (5/5): - Just before a week I kindly asked to provide quietest room further away from busy stairs and elevators since I have sleep deprivation, it’s crucial for me. Guess what? They gave us a room just in front of the elevator and stairs. When I voiced my request on the day of arrival to the reception she mumbled something “your message cut off”. Excuse me? There is such things as email and phones. She could write, text or call anytime. I do understand quite room is not guaranteed but providing a room closest to elevators and stairs… was ridiculous. Honestly, it looked to me as they deliberately did it! Very unhappy with unfriendly and unprofessional reception staff
• Ranee (10/5): -
• Valentine (8/5): Hôtel pratique - L’atmosphère et le lieu Pas d’eau disponible dans le lobby de l’hôtel (le reservoir est resté vide malgré la présence du personnel) Un petit dejeuner offert était annoncé de 7h à 11h…. À 8h 30 il n’y avait plus rien !!! Pas facile pour un matin de thanksgiving où il n’y a pas d’autres options proposées. J’aurais aimé le savoir avant mon arrivée Salle de bain très petite
• Sherry (10/5): - Location cleanliness comfortable Lack of parking options
• Diana (10/5): -
• Randy (8/5): Overall Hotel was very nice and staff was very helpfull. Liked the Rooftop Bar also - Hotel location was very convenient to all the attractions and restaurants / bars that we wanted to visit and the valet parking was very convenient as well. Room was clean upon arrival, but the second and third night we had to ask for another robe and were shorted on wash cloths. Coffee service was also not refilled with clean cups.
• John (10/5): -
• Tabatha (10/5): Will definitely be staying here again - Very clean. The staff were very friendly and helpful with anything you needed. The valet and private parking was a major plus! N/A
• Bar (10/5): -
• Linda (10/5): Genuinely welcoming staff in a beautifully restored property. - Convenient location with a spotlessly clean, comfortable room. Loved that our room was serviced daily!!!
• Monica (8/5): - The building is clean and has nice historic features. The attached restaurant looks updated and the food is good. Staff was helpful & friendly. The National Park Center was right across the street. Unfortunately, it was closed due to the shut down, but there was a private Park Center nearby that offered Park stamps and official shirts, etc. The hotel has a decent clean Fitness Center though they didn't have towels in the Center. Parking was a little convoluted; cars had to be valeted. Otherwise, parking on the street was hit or miss. This is a very busy street.
• Harvey (8/5): Great location, Roof top bar needs more staff - Great location in the centre of town, staff were friendly enough, room good size although a little bit tired and could do with updating Roof top bar, service was poor, due to not enough staff. we ordered a meal and then were told the order had been lost and then we only received half of it, even though we did ask a couple of times
• tim (10/5): - Beautiful rooms within an historic building. Friendly staff.
• Ora (10/5): I loved it!!! - Convenient Bathroom door was broke
• Travis (8/5): - Great location. Nice hotel with friendly staff. Would stay here again
• Jinger (10/5): - Loved being across the street from the national park and the rooftop bar was a nice place to relax.
• Faith (4/5): Don't waste your money - We went to eat at their restaurant for brunch before checking in. They served my avocado taste as a whole avocado sliced on bread with a pile of uncleaned and unpicked cilantro stalks and white onions. I pointed out the error and the wrong ingredients and the waitress returned with slimy arugula that I wouldn't date eat. We sent it back and I didn't eat. Every single employee we encountered except the one lady at checkout was using their phones when I saw them. The waitress, the front desk several times, the bar tender upstairs. No one cared about customer service. Room 206 was awful. There was a high pitched noise periodically at night, assumedly from the AC units outside the window. The bathroom shower had mildew all along the caulking. The floor has a soft spot in it near the bed. We will never stay here again.
• Susannah (10/5): A great location in Hot Springs to visit the shops and bathhouse row! - Great location directly across street from bathhouse row. Great restaurant where we had dinner, cocktails and breakfast. Fabulous beds and very helpful valet parking staff. Staff moved luggage they were holding from one room to another (while we went to the bathhouse) the morning of our departure. This resulted in a bag being left behind, but they are working on mailing it back to me.
• bagdoc (9/5): -
• Boris (10/5): - Nice and updated place, very convenient for dining and shopping, the only thing is annoying is super loud street
• Sheryl (10/5): Great location! Nice room with on site restaurant and rooftop bar - The hotel haa retained the original look and feel in the hallways, which is cool, but the rooms are modern and bright
• Margaret (10/5): - Very clean and convenient for all of the Hot Springs activities!
• Zachary (10/5): Hilton delivers again. - Hotel decor was fantastic and clean. Great place to relax.
• Charlotte (10/5): -
• Tracy (6/5): - Rooftop bar staff were rude and inhospitable. The value was kind. WiFi doesn’t work correctly.
• Angie (10/5): Wonderful stay - Loved the rooftop lounge. The location was also perfect for bath house row
• Verified traveler (8/5): - The staff were amazing. The location was everything we hope it would be. The Avenue restaurant was incredible. The overall comfort of the bed, sheets, and temperature of the room left something to be desired. That is why it is a 4-star review for me.
• Verified traveler (6/5): - Disappointed in the room. Very plain and unappealing. Overpriced
• Mary (9/5): -
• Charlotte (10/5): -
• Michael (9/5): -
• David (9/5): -
• Michael (10/5): - Very nice hotel in a great location.
• Vonda (10/5): Great Hot Springs Vacation - We had a wonderful stay. The facility had all the modern convenience and maintained old world charm. On site restaurants were phenomenal! Every person was friendly, and the valet service was impeccable.
• Ronda (8/5): We had a good time and enjoyed the rooftop views. The staff were exceptionally nice. The location made walking to Bathh - Location was great but parking was horrible. Parking and noise level. Carpet and chairs were dirty and the mattress was either really firm or worn out.
• Dana (10/5): - A nice property. Located close to Bath Houses and shopping. Staff was amazing.
• LIZABETH (6/5): Priced Too High - Hotel is great, but price is exorbitant.
• Brianna (10/5): - This hotel is a great location for being walkable to dining and shopping. The hotel was clean and spacious for a basic room. Dining and bar options onsite. Close to bathhouses.
• Hunter (10/5): Outstanding - This hotel and its staff were outstanding. The valet’s were the best. Everyone was friendly, always spoke. The bar/restaurant on the roof was just perfect
• jennifer (8/5): - The room was large. Bascially clean. Needed dusting.
• Scott (10/5): - The staff and facilities were just fine. But the street outside the hotel is noisy.
• DAVID (10/5): - Well managed and maintained! Thos historic property is a must stay for any vistor to Hot Springs.
• Joseph (10/5): Hear ye, hear ye! - The pros outweigh any cons by a long shot! Stayed here celebrating 10 yrs of marriage and we loved every minute of it! Rooftop lounge, Ohio Club next door(best burger in the state), bathhouses across the street, coffee houses and breakfast around the corner, or breakfast in bed from the onsite restaurant..
• Maria (8/5): - I was hesitant to book because of few reviews that stated that the property was "run down". I found it very clean and the older parts of the property charming. There is a difference between old and clean. I would not hesitate to stay there again. The patio on the back with access to hiking trails was especially nice for me.
• Janet (10/5): - Loved the rooftop bar, staff was amazing
• Juli (10/5): Exceptional -
• Claire (8/5): Very good -
• 520debbiep (10/5): Allie and Kyla made our stay perfect! - We recently stayed at The Waters with a group of 36. The hotel was clean, modern, and comfortable with lots of character preserved from its original use as a medical building. The best part of the stay, however, was the staff. Everyone we encountered was professional and efficient. But the main reason we will always return to The Waters was the extra, above and beyond service provided by Allie and Kyla. No matter the need, they solved it quickly, professionally, personally and with enthusiasm. Even before our arrival, their communication was quick and responsive, and upon arrival no detail was missed. Our group will never forget their kindness and how well they took care of our every need. Thank you for a great stay!
• matalynn (10/5): - amazing place! very cozy, clean and comfortable and we loved the old building. the valet guys were especially amazing!
• Rebecca (8/5): - Everything was great overall . The valet was very convenient and the staff was always very polite. The location was probably our favorite part. Very clean and unique building. I had only 2 issues which were the pillows were flat and we did not like how the restroom doors are designed. We are having issues, shutting the door, which was leaving a big gap with less privacy.
• Leungelo (9/5): Superb -
• Carol (10/5): Exceptional - Historic. Very clean. Staff so friendly.
• Michelle (10/5): - Uniqueness of this place was astonishing. Rooftop restaurant/bar and view was spectacular. Down stairs restaurant was the best! We ate at the Avenue several times during our stay. Walkable to all the local attractions. Valet parking was excellent. Would highly recommend staying here.
• Ethan (8/5): - Beautiful place with the friendliest staff. Gorgeous property. Only issues were the noise from the street and blackout blinds let the bright hotel lights in.
• Jennifer (5/5): Not worth the price due to uncleanliness of rooms - I liked the location of hotel Rooms were not cleaned properly prior to our arrival, shower was full of hair , had to notify front desk and they sent someone to clean shower
• Gracey (10/5): - Super unique Hilton property and friendly staff
• 598dionneh (10/5): Great Valets - Bradley at The Waters Hilton Hot Springs was excellent. He was very helpful and even tried to give us a tip back he thought he hadn’t earned. When he got our car, he apologized for the delay. And Ezra was also great, very pleasant and professional.
• Carl (10/5): - Great location and very interesting building.
• Josh (6/5): - The room's air conditioner unit was extremely loud and basically ran non-stop. Even when it turned low it was still noticeably on. It's a big deal since it impacts the entire time you're in the room. We should've asked for a new room but didn't (traveling with kids and didn't want to move things around again).
• Jonathan (8/5): Very good -
• Kathy (9/5): Superb - Great restaurant on site and great location
• Brandon (10/5): Exceptional -
• Brian (8/5): - Nice hotel, very convenient location. Food, drinks, shopping, & bathhouses nearby. Comfortable beds and linens. Only drawback was check-in was 2 hours late. Would recommend.
• Pam (6/5): - We were disappointed with our experience at The Waters. The receptionist was not very welcoming or helpful. The room was just ok. The hotel floors are cold and sterile. The rooftop bar was nice. Went for a drink earlier in the afternoon which was over priced. Went back up later that night and the waitress never acknowledged us even though there was only one other table of patrons so we left. Not impressed and not a good value. I would not recommend this hotel.
• Elaina (10/5): - Great location and love the view
• Michael (8/5): - Computer system was down. Cash only restaurant and bar.
• Hopec95 (10/5): Honeymoon stay - The room is great, nice bathroom too. The Resturant downstairs has the most amazing food & great service. Keirsten at the front desk was amazing & efficient in helping us with anything we needed. The rooftop bar was great as well ❤️ 100% would return again! Nothing
• Stephen (10/5): One of the best we have had - Everything was perfect.loved the rooftop bar Can’t think of one negative thing to say
• Amanda (8/5): Super clean, nice/safe stay in middle of bathhouse row - Location, room cleanliness Valet was a bit backed up during check in so it was difficult to get in without holding up traffic, but the staff was super nice
• Jenifer (10/5): Exceptional -
• Gregory (8/5): Classy and convenient - A nice place to stay in the downtown area, convenient to many attractions. The Rooftop bar was a nice amenity. Located in a congested area so accessing the valet parking area was somewhat challenging.
• Michael (10/5): - Comfy rooms and historic charm. The only downside was either having to park far away or pay valet to handle your vehicle. Everything else was great
• BevC607 (8/5): Renovated bldg....very comfortable. - An old bldg. renovated, but a lot of the old character preserved. I had a lousy view, but the room was very large. Bathroom was nice, but the shower stall needs a hand rail getting in and out as the floor in shower was slippery. The large drain across the entrance to shower stall was loose. The safe is unreachable. It is above the clothes closet, great if your 6 ft. tall or more....worthless place....whoever designed placement of the safe should be fired....they have no clue, safe not user friendly. Valet parking price of $30 is ridiculous, but very difficult to park downtown as I wanted to be near the Quapaw bathhouse to utilize as I am a senior and can't walk far with all my old age ailments....so had to pay the price. Staff very helpful.
• Deb (10/5): - Right on bath house row
• Ma (6/5): - This hotel is very convenient, it’s 5mins walk to the bathhouses. The room is clean and also close to a trail. I did booked this hotel for the outdoor balcony unfortunately it was close for the season so that was disappointing, i hoped they give notice in the app. But overall its clean and convenient
• Christine (10/5): - Checked all the boxes for us! Bathhouses and easy walking and hiking trails very close by. Convenient, clean and comfortable. Enjoyed the rooftop bar.
• Guy (9/5): Convenience and value - Great location for walking to everything we wanted to do. Friendly and helpful staff. Restaurant and rooftop bar - both better than your standard hotel facilities.
• Amanda (8/5): Very clean and great location! - Location was amazing and the staff was extremely helpful. The overall aesthetic was attractive and clean. The beds were very comfortable and the rooms were quiet. The drinks from the rooftop bar were fantastic. The restaurant had a delicious breakfast menu. The only thing I didn't like was the bathroom door. It was a barn-type sliding door and it didn't close fully. Very awkward!
• Kathy (10/5): - Great downtown location. All staff especially valets were so courteous and helpful! Worth using valet and avoid the hassle of parking

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