Fairfield by Marriott Surabaya
Location: Jalan Mayjend Sungkono No 178, Surabaya, id
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Spa and Dining Experience
Fairfield by Marriott Surabaya offers guests a chance to unwind with pampering massages at the spa center and indulge in delicious meals at the on-site restaurant.
Comfortable Rooms with Modern Amenities
Each room at the hotel features a flat-screen TV, safety deposit box, and a private bathroom with complimentary toiletries. Some units even include a cozy seating area for relaxation.
Convenient Facilities for a Pleasant Stay
With a 24-hour front desk, laundry assistance, and ticket arrangements, guests can enjoy a hassle-free stay. The hotel also boasts a fitness center, minimarket, and versatile meeting/banquet facilities.
Book your stay at Fairfield by Marriott Surabaya for a delightful blend of comfort and convenience.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Car hire
- Massage services
- Packed lunches
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Public transport tickets
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- 24-hour security
- Security alarm
- Key card access
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Exercise/lap pool
- Secured parking
- Health or beauty spa nearby
- Swimming nearby
- Bicycle-friendly property
- Rooftop garden
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Suite, 2 Bedrooms
1 King Bed
1292-sq-foot room with city views
Internet - Free WiFi
Entertainment - 40-inch LED TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Alarm clock
- Electric kettle
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Free WiFi
- Free cribs/infant beds
- Connecting rooms available
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
- Energy-saving switches
-
Room, 1 King Bed
1 King Bed
291 sq feet
Internet - Free WiFi
Entertainment - 40-inch LED TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Alarm clock
- Electric kettle
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
- Energy-saving switches
-
Room, 2 Twin Beds
2 Twin Beds
Soundproofed room
Layout - Bedroom
Internet - Free WiFi
Entertainment - 40-inch LED TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Alarm clock
- Electric kettle
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
- Energy-saving switches
-
Junior Suite, 1 Bedroom, City View
1 King Bed
861-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 40-inch LED TV with cable channels
Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Alarm clock
- Electric kettle
- Bottle of water
- Transfer shower
- Daily housekeeping
- Room service (24 hours)
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
- Energy-saving switches
-
Deluxe King Room
Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Junior Suite
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite's kitchen, which features a refrigerator, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Kitchen
- Sofa
- Tile/marble floor
- Alarm clock
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Family Suite
This spacious suite consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The suite provides air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 4 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Alarm clock
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Deluxe Twin Room
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious double room features air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Sofa
- Tile/marble floor
- Alarm clock
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
Guest Reviews
- Ari (7/5): -
- SAKTHIVEL (8/5): - The staff was so nice and friendly . The property location is good and easy to access toll road nearby to get airport The room bathroom towel not so clean .and not provided face towels .
- Kok (10/5): Highly Recommend Fairfield by Marriot in Surabaya! - Staff - courteous, friendly, helpful and cheerful. Room - clean and spacious Breakfast - a good spread of items. WiFi - needed help from staff to access.
- Bing (4/5): -
- Tommy (9/5): -
- Mikelucci (8/5): - Staff really polite and friendly. Room was clean and comfortable. Bathroom a little small.
- Frida (10/5): Heel comfortabel - Heel goed Niet zo erg
- Brecon (8/5): Great hotel. I liked it alot. - Great view and very comfortable.
- Shumpei (1/5): -
- Shirley (7/5): -
- Francisco (6/5): -
- Rudy (8/5): -
- Christina (3/5): - Это очень старый Мариот, который не соответствует бренду Мариот. Очень плохой ремонт в номерах, персонал даже на ресепшен не говорит на английском. Но, нужно сказать, что, если бы ни очень приветливый, заботливый персонал, то впечатление от отеля осталось бы крайне негативное. Стаф спас ситуацию, особенно в ресторане
- Mia (9/5): -
- THI VAN ANH (9/5): I have a good time stay. Thank you so much. - Check in reception: very good Reception via call from room: very good and prompt response even late evening. Check out reception: not as good as check-in. I know I have to wait for the receptionist to complete the conversation with a guest before me. I hope the receptionist realize I am heavily loaded with back/front and try to address it quick if possible. By the time I handover the room key for checkout, the process is almost done in a blink but waiting time in such situation can be handled much better. Waiting area: should have place to rest nearer to the reception counter to avoid this situation. Special thank yo the laundry service: prompt, on time and great packing Breakfast: Good range of selection. Small issue with the staff around to clean up: should pay more attention to the person is eating while he is doing the cleaning near by: either wait or relocate the person for cleaning. Spa service: better if you can provide a basket for guest to put the stuff in without putting them to the chair. stated above
- su (10/5): We had lovely stay.the location is great. Staff are super helpful. Our rooms were tidy and clean everysigle days (we sta - Spacious lobby, great staff from receptionist to house keeping. Our requests were fulfilled such as we got connecting rooms, same level with my sister’s rooms.
- Viacheslav (10/5): - Все! Очень вежливый персонал! Вкусные завтраки. Соотношение цена качество просто космос. На завтраке встречают лучше, чем а пятизвездочных отелях. Прекрасный интернет. Бассейн. Прекрасный интернет. За такие деньги отель прекрасен, все отлично
- koukei (9/5): - Staff are very good,especially Melinda in the lounge of Lobby,shafira at the counter,thank you very much for your kindness.
- Liliany (10/5): - Na
- Mafarja (8/5): -
- Sara (8/5): - Personalet er meget imødekommende og hjælpsomme. Sengene er dejlige at ligge i.
- Pratistha (8/5): -
- Jeong (5/5): -
- Noor (9/5): A very pleasant memorable stay. - Receptionist Dyah, Lintang and Rahel were exceptional. As I came at the period when Surabaya had riot at the city, Dyah advised me to avoid that area. The hotel gave me a surprise on my birthday day. Rahel contacted me wished me happy birthday and the hotel gave a birthday cake. I was touched by the gesture. All the staffs at the hotel always make eye contact, greet and smile. Very polite. Thank you to all, sincerely from the bottom of my heart, for the memorable stay.
- Kadiman (8/5): - Cozy and room is quite decent size
- Flyer37753043036 (6/5): Needs work - Fair hotel. Clearly needs some upgrades. Rooms are basic. Hotel is on a very busy and loud street and surrounded by mosques. Restaurant is just ok. Employees are very friendly and helpful though. Rooftop and pool is outdated.
- Abdusselam (10/5): - Herry van de housekeeping was fantastisch. Voor de rest was het een prima hotel, goeie zwembad en ruime kamers. Personeel ook erg vriendelijk. Het enige minpuntje is de airco op de kamers. Groot verschil met de klimaat bij de receptie. Beetje muf/ plakkerig waardoor er meerdere vliegen in de badkamer waren. We hadden twee kamers en beide waren zo. De aircos op de kamers moeten worden nagekeken.
- TB (9/5): - Prima Weinig goede restaurants in de buurt
- Emi (10/5): - The staff were all very kind and friendly. The breakfast was delicious and I looked forward to it every day. The location of the pool and bar was great, and the sunset was amazing. I also had a 90-minute beauty treatment, which was very relaxing.
- william (7/5): We had a comfortable night just as we needed. Enjoyed the fact that the was a small kids area. However this property was - Beds and linen were up to Marriott standards very comfortable, service was a delight! I was extremely suprised at how old the property looked for a Marriott linked chain. Carpets were all stained. Walls need a paint job.
- Arjun (9/5): -
- BintangKejora (10/5): Thanks Aida and Rachel - Stayed here for a nights and had such a great experience. The rooms are clean and comfortable, and the location is super convenient. What really stood out was the service at the front desk. Aida and Rachel (Receptionist staff) were absolutely wonderful – friendly, professional, and always ready to help. They made check-in smooth and gave great local tips during my stay. Their warm hospitality really made me feel welcome.
- Johannes (10/5): -
- Yuji (8/5): - Nice
- X702SergioM (8/5): Great Option for the Price - I recently stayed at Fairfield by Marriott Surabaya for a few nights, and overall, it was a satisfactory experience. For the price, this is a reasonable choice. The check-in process was smooth, and the staff were polite. Breakfast service was my favorite part of the stay.
- Jeffrey (6/5): Comfortable but unpleasant - The staff and the breakfast is very lovely The synthetic grass area by the pool is basically un usable it’s constant wet!! fix the drains !! and the noise from the morning prayers is very intrusive western clientele should be informed
- Muralikrishnan (10/5): Exceptional - The staff were very helpful and accommodative.
- Chweetinchristin (8/5): Grateful to all the staff at Fairfield Hotel Surabaya - The front desk and breakfast staff are excellent. The bell boy who helped us call a taxi also told us that there is a local favourite cafeteria for dining, just twelve minutes walking to the left of the hotel, which is indeed tasty and affordable. Thanks to all the staff at Fairfield Hotel. How ever, we are puzzled as to why the hotel or the big bosses at Marriott haven’t renovated it yet.
- Verified traveler (10/5): Nice hotel - Nice staff and helpful The room is a bit old, but it is clean and in good condition
- Michael (4/5): Below average - Below average hotel flying the Marriott label. There are nicer options for this price point in Surabaya
- woojin (10/5): - The property is a bit old but maintained well. It is clean and neat. Nothing much near the property, but easy to call grab service, so It would be a problem.
- Jay (10/5): - Overall a great place to stay for given rate
- andrewgmongkol (10/5): HIGHLY RECOMMENDATION to stay in West Surabaya. - This is my second stay at Fairfield Surabaya for a business trip. This trip is for 4days/3nights. I would like to thank the entire team at Fairfield Surabaya for their excellent service, especially for accommodating my early check-in request upon my morning arrival, which allowed me to freshen up before my first meeting on Monday. I also appreciated the lovely welcome platter and card, as well as the thoughtful towel animals and notes from the housekeeping team each day. Thank you to Siska, Jeffi, and Harry (FOM) for their great support during my business trip. Highly recommended!
- Navigate06842494216 (10/5): Vacation - Stayed here with my friend for 3 days. the service at this hotel was very good and according to the standard expectations of marriott. from check in to check out (handled by Dyah) everything was very satisfying. When returning to my room I was greeted with a very nice towel art with a note from the housekeeper named Zaky which made me happy. thank you Dyah, Zaky and all the staff here. Highly recommended. See you later…
- Soo (10/5): Exceptional - comfort place, will visit again. breakfast is good. Room is clean.
- Maya (9/5): Superb -
- Maya (9/5): Superb -
- Eva (10/5): Excellent - Overall good Nothing
- 694issama (10/5): The Surabaya experience - Great location and large lobby. Since yiur arrival you feel the kindness if tge staff. You will get the support that you need and get a very welcoming greeting upon arrival. Rooms are well decorated and very clean. The breakfast is rich and the staff is amazing. Yulus is there alwats to make sure you get what you need and want. Rio, Rizik and Sihab the supervisors at the rest. Will want to be assured to bring you whatever you want even if not found in the buffet. They will try to make your stay an unforgettabke one as it was for me. Nafi and all the staff also with greet you with an non ending smiles. I really felt connected to this place and to all the staff members. Ana,ing exoerience, lovely pool a d bar by the pool . A place to no to miss when in Surabaya. Greetings to all the staff and to the great G.M. whom i met on my check out.
- Ancilla (8/5): - Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options. All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.
- Petrica (7/5): Good -
- Maya (8/5): Very good -
- Travellingengineer (9/5): Superb -
- Jerome (10/5): - Clean room, nice pool and delicious restaurant
- Verified traveler (10/5): - 객실이 쾌적했습니다. 샤워실 온수가 미지근했습니다. 화장실 불빛이 불투명 유리벽을 통과하기 때문에 한밤중에 화장실 전기등을 켜면 침대쪽도 밝아집니다. 아침식사에 다양한 음식이 제공되었습니다. 인근에 도보로 10분 거리에 쇼핑몰이 있어서 편리했습니다.
- 225aimans (10/5): The best hotel experience - The best hotel ever and breakfast is the best. Rania is the best staff that assist me during the breakfast at this hotel.This hotel is strategic hotel because at the city centre. You are easy to go everywhere that u need to go and easy to get everything that you need. All staff at this hotel very friendly. The receptionist one of the best feeling ever because you can refill the welcome drink until you full. For my conclusion this is the hotel that u need to stay. I love fairfiled by marriot
- 654bennyw (10/5): Excellent Stay and Service! - Great Service, Decent Selection of Breakfast (best of all indomie is available for breakfast :D ) and Nice Rooms. Especially the service of Ditce is top notch. Check in also superb and very seamless , with the receptionist very attentive and very accomodating to the requests made.
- Rajput (1/5): Bad - Nothing A/C was not working on family suit the guy lied to me that he fixed
- Maria (7/5): Good -
- Alvinanda (8/5): Very good - Possibility to order restaurant menu to room. Gym room and pool are available. Hotel location is quite okay. It's close to many shopping malls and easily accessible by services such as GoCar.
- AnIndianWanderer (8/5): Good rooms and decent location - Stayed at this place for 2 nights while I was travelling to Adventures of East Java island.(Mount Brumo etc). Good stay overall. - Silent and big room - Good food - Decent location Can be a good option if you are travelling and need a place to stay and visit surroundings. Thanks, Tushar
- Djacobus (8/5): This is the second time for our family staying at this hotel, as great as our experienced before - Everything No smart tv
- 308wisnut (10/5): Recommended hotel to stay. - Professional manner, good attitude, warm, helpful associates at Fairfield Surabaya, especially Ms. Dyah, Mr. Temy at Front Desk. Clean room, facilities and amenities complete, private parking area available, strategic location, excellent hotel to stay, meeting, gathering & staycation.
- Paul (7/5): Good -
- kevinyu888 (4/5): a christmas getaway - this was a getaway trip for the Christmas Holidays from my work in East Kalimantan. it was a short 2 day trip and solo as my wife and kiddo are in Korea visiting the in laws. Hotel is well presented with spacious Lobby and Front Desk Staff was very courteous and effecient with the check in, male Supervisor/Manager (Im assuming he is) was very graciously welcoming. Room is clean and spacious, well maintained, toilet very clean and free from odours (could use some cotton buds if available). as I arrived/check in pretty late a night, around 8.30pm, I decided to order some room service, a tenderloin steak and chicken Caesar salad. I was pretty disappointed with how they cooked the steak as I ordered for medium but by the looks of the steak, its pretty much "blue". I am guessing the meat was "frozen" and thawed before grilled. Overall, I would rate my stay 7/10 and in room service 1/10, would have given 8 if the steak was perfect medium. I showed pictures of the badly done tenderloin steak to the "Manager" the next day and he apologised and took some pictures from my phone.
- Anninditya (7/5): Good -
- Shahul Hameed (8/5): - It was just better than average although could have been much better for their trademark.
- Rajesh (7/5): Good - Location was close to city centre Staff don’t understand basic English and have to explain same thing several times and then after they make mistakes
- Mishra (8/5): Very good - Value for money Food is affordable and in range Breakfast items were not warm enough. Can be warmed up for the the cooked items
- Hadi (8/5): Very good -
- Vinces (8/5): Comfy & cleanliness , closer to place i work - Bed room all bed sheet , pillows & towels are very good Very Clean
- Seung (7/5): Good price for named hotel but that's it. - good price for named hotel. breakfast and dining was bit disappointing. location is not bad but better location would be with big shopping mall . room is not bad but feel slightly small.
- Agung (8/5): Very good -
- Keng Heng (10/5): One of the best service hotel - Staying there was amazing. Staffs very helpful and polite. I got to say we appreciate staff Ms. Rahil so much for helping us check-in for one of our friends who was not feeling well after landing to Juanda airport. Thank you so much Ms. Rahil.
- Bowo (6/5): - Pertunjukkan Wayang di belakang hotel sampai dengan jam 1 malam
- AN YU (6/5): - Pillows and floormats were stained
- Manjit (8/5): Staff were par excellent. Aida n Temi from the reception were really outstanding -
- MOHD ISKANDAR (10/5): - Great hotel nice and clean. Near shopping mall. Fantastic hotel to stay with family.
- Yingyi (6/5): Pleasant -
- Jill (9/5): Superb -
- Jill (9/5): Superb -
- Kadiman (8/5): - Limited dining around the hotel
- Thomas (10/5): Perfect and thank you Hari - Breakfast good ! The BBQ next to the pool was amazing. What we liked the most during our stay is the hotel team. Especially Hari the FO manager who did a lot for us. Without him our 3 days in Surabaya to prepare our road trip would have been much more difficult. We would like to thanks him again with this message. The swimming pool area was not that clean (cigarettes).
- Eva (8/5): Over all very good - I didn’t have breakfast Rubbish bins in the room need to have bin liner and batteries for tv remote needs to be checked regularly
- Mohammed (2/5): the dirties marriott i have ever been to, they had a restaurant and it took them 1:30 hours to prepare 5 SANDWICHES. we - the mattress was comfortable unclean, staff don’t speak english, they are VERY slow
- Eugene (8/5): Very good - Staff were friendly and helpful. The staff who cleans the room always leaves a personal note wishing us a good sleep. When you sit on the bed, it creaks. The water temperature in the shower is not consistent. It fluctuates from icy cold to scalding hot.
- Piyush (1/5): Horrible stay Do not ever book this hotel. - Nothing The pictures posted on your website are very deceptive. The hotel is in a run down state with bad rooms and rude staff.
- Piyush (1/5): Bad Experience and Horrible Stay - Not a single thing The hotel is in a run down state. The photos on your website are deceptive. The rooms are in a bad state, the staff is very rude.
- Maximilian (7/5): Good view, large room. But not up to latest standard. It is probably more a business hotel than a family place. - The room was very spacious and had a spectacular view. Breakfast buffet was very good, although there was so many staff standing around the room, it was almost uncomfortable to „enjoy“ ones breakfast. Old, low quality TVs with poor choice of channels. From a hotel in this category I would expect a smart TV, instead we had three inferior TVs in our family room/suite. One of our rooms had and air condition shaft in the ceiling which was clearly broken and made a loud noises the whole time. Even though we turned off the AC eventually. The carpet was a bit old and not very clean.
- Hor (6/5): Below Marriot standard - Location Interior outdated. Dirt stain on carpet, wall Few plants only. Lots of empty space with no decoration or green
- Mann (8/5): Great! - We had a very pleasant stay. Very helpful and kind staff. Good service. Nice and clean accommodations. Food was good and great value for money and service was attentive and efficient. Highly recommendable hotel.
- Chin Joo (10/5): - Room is clean. Location convenient.
- Firdaus (5/5): Passable -
- Zhang (9/5): Superb -
- Zhang (9/5): Superb -
- Dominique (8/5): Very good -
- Sakthivel (8/5): Good - * clean was good * quite area * reception staff was helpful * Room cleaning was not good
- Okanb3 (8/5): Pleasant stay - I liked the size of the rooms (Numbers 3022 / 3018) with the connecting door for both rooms. The receptionists were very professional and helpful. What I also liked was the internet connection and the view from the room. The food! Things for which the hotel is making an ad in the elevator are simply not available. The items that are available do not meet any requirements. Hence I suggested that who ever is responsible for the supply management should have a training and the same is valid for the person is in charge in the kitchen. There is a big potential to improve.
- CORPORATION (8/5): - 방에도 식당에도 바퀴벌레
- Stuart (10/5): Exceptional - Great breakfast Parking
Photos
