Hotel Villa Real Antigua

Location: 5a Calle Poniente #23, Antigua Guatemala, gt

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Non-smoking rooms
• Room service
• Family rooms
• Safety deposit box
• Tour desk
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Health or beauty spa nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Queen Suite

  This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite features a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Fan
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed

• Standard Double Room

  This double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Fan
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed

• King Suite With Balcony

  The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. This suite has a wardrobe, a sofa and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Fan
  • Toilet
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed

• King Suite

  This suite has a tub bathrobe and patio

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Fan
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed

• Junior Suite with Balcony

  This suite includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Fan
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed

• Standard Double or Twin Room

  This twin/double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Fan
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed

• Quadruple Room

  This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Fan
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed

• Deluxe Junior Suite

  The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. This suite provides a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Fan
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed

Guest Reviews

• Daniel Alfonso (9/5): - Muy buena antención
• Brenda (8/5): - Excellent location, friendly and caring staff, they made us feel welcome
• Chaves Mora (9/5): - La tranquilidad y el desayuno. Los chicos de recepción deberían saber orientar mejor al turista.
• Hugo René (10/5): Estancia placentera - La atención del personal y la ubicación.
• Jesús (10/5): ¡Antiguaaaa!! - ¡Fueron súper amables!
• Chornyi (10/5): -
• Rashmi (10/5): We had a good stay and appreciate excellent staff - The property was clean, staff was exceptional and very helpful. The location was great. Brandon at the front desk was exceptionally helpful. Nothing
• Francisco Arturo (6/5): … - Ubicación No habían toallas limpias (las entregaron hasta el siguiente día, control remoto de TV no funcionaba, se solicitó cambio y tampoco funcionó; una sola opción de desayuno, parqueo lejos del hotel, no informaron que las calles estaban cerradas, fue una odisea llegar al hotel
• Indiana Melissa (10/5): Maravilloso! - Nos sentimos muy cómodos, un lugar muy limpio y cercano para desplazarnos con facilidad. Recalcando que la atención de Brandon y todo el equipo fue genial!
• Arelis (10/5): -
• Axel (2/5): -
• Suzanne (8/5): Good place to stay and close to central market. - Very good location! The hotel was small but very cute and clean. Staff members were very friendly and attentive. The breakfast was yummy! Loved it My hot water wasn’t really hot maybe warm so ya really had to rush a shower.
• astrid (10/5): Amazing place to stay - Brandon and everyone in this facility was very nice and accommodating love the fact that everyone is very friendly and caring.i would definitely come back here again. There was nothing I didnt like Everything was amazing.
• Lionel (1/5): No volveré jamás - La habitación no cuenta con ac, sin ganchos para colgar ropa, las camas con mala calidad de almohadas y pésima ropa de cama, el baño desactualizado con insectos, sin toiletries, ni secadora de pelo, ni ventilación, mal desayuno no volveré no recomiendo! Baños requieren mejoras en artefactos, no salía agua caliente, sin extractor ni ventilación, no proporcionan calidad media de jabón y shampoo, falta de higiene, con insectos, hubo que fumigar la habitación, no hay donde colocar artículos de higiene en el baño, no tienen secadora de pelo, no ganchos para colgar ropa, la ropa de cama muy mala
• Martin (8/5): - Architecture was amazing. No hot water in the shower in the evening. Not sure why. Breakfast was a bit hit and miss
• Vivian (8/5): - El tracto de los muchachos Talvez deberian poner una refri mini
• Fonseca Argüello (10/5): - La limpieza y amabilidad del personal
• Álvarez (9/5): confortable y agradable - Céntrico a la ciudad de Antigua, buen precio. N/A
• Barrientos (6/5): Pleasant -
• Latha (7/5): Good -
• Pope (1/5): We canceled our stay because it’s nothing like the pictures. - I didn’t like that they promised us a refund, but lied. It’s nothing like the picture.
• Ryan (10/5): Exceptional -
• Deysi (5/5): Passable - The staff The rooms have no windows and the location is on a main street you hardly get any sleep because of the carbs and noises. They should inform you of this information on the website.
• Michael (10/5): Exceptional -
• Stephen (6/5): For the price this place is OK. Pleasant is a good summary - Stayed in Queen Suite. Huge comfy bed (shame the quilt was smaller than the bed) Large room. Very friendly staff. The water was warm but not super hot. If you like super hot showers no good, if you like warm showers, then fine No chairs in room so no where to sit apart from the bed Some mold starting to appear on the walls, maybe because there is no ventilation in the bathroom? No bottle of water in the room upon arrival
• Divya (5/5): Passable - Location was good. The furniture was really nice. The room and bathroom needs updating. There was not hot water. The towels were torn and worn out.
• Himanshu (7/5): Good location budget stay - Staff was very helpful No hot water in bathroom
• Jane (1/5): I do not recommend this hotel - The shower was large and had hot water. We were able to get out of our reservation The hotel is next to a high traffic road. There is only safe water on the first floor with only a small glass of water. There wasn’t a top sheet and the linens were somewhat threadbare. My husband slept in his clothes. The towels were questionable also. There was no other guests
• Zuceth (6/5): Pleasant -
• Rivera (7/5): It was nice, nice location but the amenities were poor - The location That they don’t includes breakfast
• Gia (6/5): If just rather forget this place and remember the staff. Look elsewhere…photos are misleading. - Friendly enough staff tries to compensate for this being a lesser quality booking. Very nice staff!! A little young (teenagers and one older gentleman) Thee is no real open courtyard area …tricky photographing. It feels like more of an old house that was made to serve as an hotel. Dust on headboards, I cleaned myself. Linens are old and ripped. You can find better conditions at the hostels in the same area.( I ended up going to one after this stay.)
• Mary (8/5): Very good -
• Alvarado (4/5): Disappointing - The staff was polite The room is spacious and clean Noise at night The walls are thin LOL the neighbors had a loud party at night, it was sooooooo annoying to hear the music, the chatting, people screaming No hot water in the shower Limited toiletries I wouldn't come back
• Jessika (10/5): Exceptional -
• Candace (8/5): Very good -
• Rivas (10/5): Exceptional -
• Dora (7/5): Good -
• Norma (7/5): It was not as clean as I expected. But very close to evething - Beds were comfortable , Towels seems old, stranger odor by the enttance. Not sanitized!
• Nicholas (6/5): Almost a slip up but OK in the end - My room was at the back of the property which was quiet. Although the staff didn't speak English, I was able to secure an airport transfer at the hotel next door. The bed was comfortable. WIFI was strong. I had to use google translate as the staff did not speak English. The shower leaked and so did the toilet and I almost slipped up in the bathroom.
• Antonio (7/5): Good - I liked how close to everything was. So we could walk everywhere. Bathroom was to small, the bathroom door was noisy, so if you get up to the toilet in the middle of the night, you wake up everybody else. The room was right by the street so you hear everything in the morning.
• Anthony (10/5): Accommodating and comfortable - Spacious, well lit, safe and secure with great and very accommodating staff!
• Leah (8/5): Really good location and value for money, staff 10/10 - Staff went above and beyond. The bed and pillows were really comfortable The room felt damp due to the bathroom shower dripping all the time
• Rudhy (3/5): Poor -
• Lonely (8/5): Very good - The staff, always ready to help They should get more hangers for the clothes
• Rajiv (5/5): Passable -
• Marisa (6/5): You get what you pay for. - The location was great! Cleanliness could be improved.
• Marcos (8/5): Very good -
• Claudia (8/5): Very good - Location is excellent
• Robbie (9/5): Superb -
• Omar (7/5): Good -
• Daniel (10/5): Excelent location. - It's walking distance from central Park. There's restaurants all around the hotel.
• George (5/5): We expected more for the price. - Good location. Small room. No outside window. Tiny courtyard
• Zoltan (5/5): Passable - Location was perfect, right in the middle of the city. Everything was walking distance. The beds were rock hard.
• Cynthia (6/5): Not the best choice, only if necessary - Not the best hotel. In a sketchy area. Not a good reception area. Staff nice, but a bit odd
• Ladyc (8/5): Very good - Staff was very accommodating The bedding wasn’t as clean as I would have liked. Hair and stained.
• Raul (5/5): Very poor - The size of the room The bed king size did not have blanket, only comforter but full size. (Ridiculous) the toilet when flushed won’t reset the tank, the hand sink was broken an leaking, broken trash can without trash bag. Worse soap bar I have ever used.
• Aubrey (6/5): Good location and clean rooms, but very noisy. - Great location. It was a very clean hotel for being "no frills." The noise was a big problem. I could hear everything from the other rooms, and dogs barked outside all night. I also had water from the ceiling dripping on me at night.
• Michael (9/5): A Great Value in Antigua - It was authentically rustic and l do love old architechture. The staff was over the top friendly, accomdating and polite. The bed and pillows were comfortable. Towels can probably use updating, but l was ok with it. The location was great, easy to walk anywhere. I loved the breakfast. Nothing that was in the hotels ability to do anything about.
• Arturo (8/5): Great location , good accommodations , clean , friendly - Location , location , location .. right in the middle of everything with great access to everything Wi if issues
• Natalia (10/5): Exceptional -
• Kosuke (4/5): Disappointing - location was good. there is a supermarket in front of the hotel. Breakfast took about 40 min to serve...parcial breakfast. They said after 40min wait, that the oven was not working so the breakfast will be serving late. We got coffee and break and left. No eggs.
• Jonathan (8/5): Very good - Super friendly staff, great location, close to everything. Very small room and bathroom
• Adrian (5/5): Passable - None Room
• Annia (6/5): Central location with basic facilities. Staff were welcoming but breakfast took a long time and wasn’t amazing. - Staff welcoming and allowed late check in. Location very central. Room was very basic and needs a bit of TLC. Breakfast took a long time to arrive (1 hour) and was ok.
• Braden (4/5): Disappointing -
• Paola (5/5): Passable - The location. The staff was very nice and helpful. The rooms were clean. The price was high in comparison with the facilities. The towels seem old.
• Dimitris (7/5): Good - The location is excellent, and the staff are incredibly polite and eager to help with every request The room was old and extremely humid, and the wifi connection was poor.
• Karla (9/5): Superb -
• Suzanne (10/5): Exceptional -
• Julio (4/5): Subpar facilities - Their location and staff was helpful Facilities were not good, walls were paper thin, could hear everything that happened next door, hot water was limited and with no pressure
• Jacqueline (8/5): Great value for money - Good location Comfortable bed Welcoming staff Window of the room towards courtyard. Can be noisy if other guest sit there and talk at night
• Solarus (6/5): Pleasant - Friendly staff No warm water and shower floor was dangerously slippery
• Cornejo (7/5): Good - The staff was great The food wasn't what I expected 😕....also it needs a little renovation inside the rooms
• Giselle (10/5): The breakfast was perfect, very delicious, the location was excellent. The personal is ver kind and - The breakfast was perfect, very delicious, the location was excellent. The personal is ver kind and helpful. All good
• Micael (5/5): Passable -
• John (8/5): Woukd definitely recommend - On arrival we were greeted by Gabby, who was friendly and helpful as were the rest of the staff. The room was clean and tidy with no damp smells, the bathroom is a little small but it did have all the bathroom amenities. The only problem is that there was no long mirror in the actual bedroom. The breakfast was good, option of scrambled or fried eggs, black beans and bread or pancakes with tea or coffee. (7.30am - 10am) We were going on a hike and needed breakfast earlier granny this was not a problem, she was great and had it all ready fur us by 7am. The beds are comfy too. There is no real noise except from the reception area where the porters sit to chat but it quietens down by 11pm. The hotel is well located, 5 minutes walk from the centre. Definitely worth the money.
• Helen (7/5): Decent hotel in good location - The staff are polite and friendly and really helpful. The location of the hotel is good and close to everything. I only ate breakfast a couple of times there during my stay, but it was nice. The room I had was large, and staff cleaned the room pretty much every day. You have to ring a bell to get in when the front door is closed which makes the hotel feel secure and there was usually no wait for someone to come and open the door. The hotel is noisy, although this could have been down to the room i had. The room I had was right at the front of the hotel, and you can hear everyone who walks through the door and all of the conversations the staff are having in the office next door which can go on quite late. You could open the windows onto the street for light which was nice but you then got everyone who was walking past peering in. Although you do get some street noise during the day this calms down after around 8pm. The room was generally clean but could have been improved e.g. lots of cobwebs and old pen marks on the bed sheets. Although the staff came in to clean each day, change towels etc.
• Chantal (8/5): Very good - Booked another night in this hotel. All went very well. Staff are very friendly and the room is comfortable. We had to sleep with an open window due to the strong humidity in the room.
• Chantal (8/5): Very good - Staff are very kind and helpful. Rooms are clean. Super well located. Highly recommended The room smells a bit of humidity
• Anjali (4/5): Nice staff and great location, but facilities themselves very disappointing and overpriced. - The staff was very nice and location was great Room looked grimy. Shower and sink did not drain. Black stuff came out of the shower drain, and the shower head sprayed everywhere like it did not work properly. There was no window in the room facing the outside so there was no airflow. Also the facilities themselves seemed like a mess — cleaning supplies everywhere, etc.
• Miriam (10/5): Amazing and friendly staff and reasonably priced! - The breakfast was delicious. The staff was attentive and friendly, welcoming. The location was perfect and everything was within walking distance. The room was clean and comfortable. I would have liked to have a window but otherwise the room was comfortable and spacious as well as clean.
• Marvin (5/5): Passable -
• Daniel (10/5): Staff very friendly and professional - The privacy Nothing
• Morales (9/5): Superb -
• Cindy (10/5): Exceptional - The stuff was amazing Honestly, I loved everything.
• Andrea (10/5): Exceptional - Located in antigua city center is the perfect spot to explore the city
• Marinela (3/5): Poor -
• Carlos (10/5): Exceptional - Very comfortable hotel, nice staff, very clean, close from the centrum and from de bus station.
• Paul (7/5): Good - Location and friendly staff. The gentleman who works there was very accommodating. The facility needs some upgrade.Water was leaking on the bed due to a roof leak, the sink was also leaking.
• Emily (8/5): Very good - Nice traditional hotel, exceptionally friendly staff, good breakfast. Very accommodating place. The bathroom was a little ropey and we were right opposite a supermarket which meant a lot of noise from early in the morning.
• Maria (5/5): Passable - the employees were awesome! great service and attention photos/description did not match the real property !
• Jenny (8/5): Very good -
• Melanie (10/5): Exceptional - Easy to get, small but with all necessary amenities for your stay, friendly staff. Limited breakfast options
• Cuadra (6/5): Boutique hotel with small rooms and good location. - The room and facilites were ok. It has a good location. 5 blocks away from the park. There were too much noise of kids running arround the hotel in the afternoon. The room was smaller than we expected.
• Armando (7/5): Good -
• Armando (7/5): Good -
• Pauline (7/5): Good -
• Darat (3/5): Poor -
• Gretel (10/5): Great stay! - Staff went above and beyond towards anything I might need, Abigail, Brandon, and Marcos were super friendly and attentive. Facilities comfortable and very clean.
• Sarah (10/5): wonderful place, clean, friendly staff with perfect location. - The staff are wonderful and worked with my limited Spanish. Clean, comfortable, excellent location and delicious breakfast. nothing.

Photos