Dos Ceibas Tulum - Feel Good Hotel

Location: Carretera Tulum Boca Paila Km 10 Manzana 20 Lote 5, Colonia Tulum Ruinas, Tulum, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Restaurant
• Room service
• Terrace
• Family rooms
• Luggage storage
• Tour desk
• Massage services
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Public Bath
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Free wired internet
• Scuba diving on site
• Snorkeling on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Offsite parking discounted rates available
• Private beach nearby
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Japanese garden
• Health or beauty spa nearby
• Water sports equipment
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Suite, 1 King Bed, Ocean View

  1 King Bed

  215 sq feet

  
  

  Layout - Living room, dining area, and sitting area

  Internet - Free WiFi

  Food & Drink - Room service

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, towels, and shampoo

  Practical - Safe and double sofa bed

  Comfort - Daily housekeeping and ceiling fan

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Private bathroom
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Separate sitting area
  • Room service
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Bedsheets provided
  • Soap

• Superior Studio

  The double room offers a private entrance, a seating area, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Window

• Bungalow

  Featuring 1 bedroom, this bungalow offers 1 bathroom with a shower, a seating area and terrace where you can relax. The bungalow features a private entrance, outdoor furniture and garden views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Terrace
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Fire extinguisher

• Superior Room with Ocean Front View

  Located in the gardens, this room includes a seating area, a ceiling fan, mosquito nets and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Window

• Suite Ocean Front

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite provides a private entrance, a seating area, a wardrobe as well as a terrace with sea views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Window

• Studio

  The spacious double room provides air conditioning and a private entrance, as well as a private bathroom featuring a shower.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Window

Guest Reviews

• Ashika (8/5): Loved it! - Really clean, nice staff. Great beach and beach bar etc. yoga class was amazing onsite. Loved the stay, room was cleaned everyday with fresh towels. Staff very helpful and accommodating. Would stay again! It is close to a beach club that plays loud music until early hours, but that only happened 1 night of our stay
• Juarez (7/5): - El beach club y la playa son lo mejor Habitaciones muy sencillas tipo palapas, si quieres vivir la experiencia de una cabaña tradicional este es el lugar
• Adriana Flores A (10/5): Lo mejor de Tulum en relacion costo-calidad - Atención y personal amistoso y calido Todo me gusto. Volveria
• Inna (5/5): -
• Nicolette (10/5): -
• WafflePants (7/5): Nice beach, bad breakfast, leaky roof - The hotel is on the beach and serves very good pizza that is not too expensive either (considering just about all prices in Tulum are excessive) - the beach is beautiful but the waves can be fierce even in mild weather - so you got to like dealing with brutal waves to swim here. In general this entire place is about looks primarily and not to do sports or hikes. I would not return here for sure. This hotel seems to be on the downhill. We had breakfast here a few years before and it was great. This year they can't even be bothered to give you some fruits. All you get three slices of toast, margarine and some kind of eggs. We had to resort to buying bananas, papayas, oranges cutting them up and bringing that to the so called "free" breakfast. Cost like 5 dollars to do that. We found that to be ridiculous that a hotel at this price point would not even get you some fruits for breakfast. The room was severely leaking during a rainstorm! Houskeeping only showed up after two days and after asking them to come. The parking area is tiny and you'll have a hard time getting you car in or out.
• Sophie (9/5): Bohème et mignon! - Hotel coquet et calme, très près de la merc. Le personnel est super accueillant,
• maria agripina (8/5): Sitio espectacular - Está a pie de playa y la amabilidad del personal Algunas cabañas necesitan un poco de mantenimiento
• Natália (6/5): Razoável - Boa localização. As instalações não são boas. As almofadas e as “cortinas” no teto da cama estavam bem sujas. A água também tinha gosto salgado e não dava sensação de banho tomado. O café da manhã incluso na estadia é pela opção do dia é típico da região, o que também não nos agradou muito.
• rachel (4/5): Go for the beach club. Don't sleep here. - Location is amazing. Management have let it down. They boast to be a hotel but its very basic, more like an expensive hostel. Even though there's a restaurant on site, service staff, though kind are untrained and we felt as if we were in the way. The Mosquito net in our room should be thrown away, it was so dirty and disgusting to sleep under. We had two days of rain and water came in our room, staff did nothing to address this even after numerous leaks. There were events at the hotel but not communicated to guests. Hotel management brought in a large group of friends who created a party but guests were not made to feel welcome, in fact we were largely ignored. After 3 days into our 7 day stay, we started to feel down and so went to other hotels for bar and dinner service where we got smiles and fabulous hospitality. Then we would return to Dos Ceibas for the same glum atmosphere. Its such a lost opportunity for such a great position but whoever running it, is running it into the ground.
• Lorie (10/5): -
• Anna-Mariia (9/5): Stay here if you want to fully recharge on a budget. - Paradise. The grounds look otherwordly and well kept. However, the shower was an issue (we knew about the saltwater, but it was hard to figure where hot water was, as it was turning only after a long wait). Fan was loud, too. Beautiful beach, good location if you want to be away from the crowds. But mind that it’s away from Tulum and the road along the coast has speed limit, so it would take twice longer to drive.
• Stefan (9/5): -
• Massimo (8/5): -
• Edward (9/5): Considering the price, it's an awesome place to stay right on the beach. Rare deal in Tulum. - Incredibly friendly staff, free breakfast and good coffee. I had to pay extra to be moved away from the generator but the oceanfront unit was awesome. Poor wifi, no screens on windows, charged exrtra to be moved into an available room away from the loud generator that runs 24/7.
• andrea (8/5): - Banheiros. Chuveiro.
• Juan Antonio (10/5): Excelente lugar - Excelente atención por parte de todo el personal. Ubicación frente al mar. Dificultad para traslados hacia la zona centro.
• Eduardo (9/5): Una semana excelente!!! - La amabilidad del personal, la ubicación en el Sur de la Zona Hotelera y que respectan el concepto clásico de Tulum, poca densidad, ambiente relajado, construcciones de madera y palma y precios muy razonables para el lugar. Dos Ceibas es un excelente ejemplo del verdadero Tulum, así era antes. Ahora los Beach Club recientes se apoderaron de los hotelitos de familia de antes, cambiaron el concepto construyeron con concreto y vidrio hasta unos pocos metros de la playa y que solo quieren tu dinero, con música monótona y continua todo el tiempo. Excelente estancia en Dos Ceibas. Lo recomiendo. El Municipio debe mejorar la vialidad de acceso, es vergonzoso como un destino turístico tan importante tiene caminos tan malos, sin banquetas. Por otro lado, es necesario que el Gobierno Federal cuide la limpieza de las playas en la zona de la reserva de Shian Kan, ahí hay mucha basura del mar que nadie recoge, los políticos deberían actuar más y hablar menos. Venden playa, pero está llena de plástico. Dos Ceibas y su personal excelente, las autoridades municipales muy deficiente su trabajo.
• Magali (10/5): -
• Jessica (10/5): -
• Justin (1/5): This is the second time this has happened to us I do - We did not get into the property as the rooms we booked was not available and we spent 1 hour talking to bookings trying to get this mess sorted out Pull the rooms we booked was not available
• PATRICK (1/5): Plus jamais - Rien Tout
• Paulina (6/5): Strand traumhaft - Zimmer gehen garnicht - Die Lage direkt am Strand und der kleine Jungle, der Strand ist wirklich traumhaft und wir haben süße mexikanische Waschbären gesehen. Das Zimmer hat keine Klimaanlage und nur eine kalte Salzwasserdusche.. Zudem ist es im Zimmer sehr dunkel, feucht und klamm nicht einmal der Bikini im Bad trocknet. Der Boden ist sehr dreckig und leider gibt es auf Grund der Lage extrem viele Mosquitos. Im Bad hatten wir eine Kakerlake. Die Strandbar braucht ewig selbst für 2 Colas. Das Frühstück ist dürftig. Man darf sich nicht die Haareföhnen oder sonstige Elektrogeräte im Zimmer nutzen.
• Annette (10/5): A great place to get away and relax! - Location and size and friendly staff! Everything was wonderful!
• Guest (1/5): Pick anywhere else to stay. - If you want to stay in a hotel with cockroaches and rodents and mosquitos in your room, then this is the hotel for you. We stayed in the ocean suite room, where there were multiple exposed areas in the ceiling and roof where the bugs and rodents entered in from (included pictures of these exposed parts as well as one of the cockroaches that ended up on our bed). When I brought this issue up with management, they handed us a broom and told us that they would fix it when we were out on our excursions. Guess what? They never fixed the issue. They eventually moved us to another room for the final night of our stay after we demanded it. We were told that management would reach out about providing compensation and after waiting for almost a week, we didn't receive any email or call about compensation.
• Matias (8/5): -
• Guest (10/5): Muy buena - Bien podría ampliarse la variedad Que el huésped no tenga prioridad sobre algunos sectores de club de playa frente a los visitantes ocasionales momentáneos del mismo, cualquiera puede utilizar las mismas comodidades y suelen ocuparse rápidamente por ocasionales visitantes.
• Francesca (10/5): -
• Peter (4/5): Eco hotel yes but even eco can be done in a clean and modern way. - Staff was high level friendly. Own beach club. First come first serve. For some reason it’s a 4-star hotel but more like 2-3 stars due to the fact that is old and not been renovated over the years. Broken showers, looks dirty. Stains ( blood or I don’t know what ) on all sheets and curtains. Door closes very hardly, wifi connection is weak. No reply when asking something over booking, I just arrived and got my keys from the parking guard no check in and no check out, like you are normally used at a hotel.
• Mariusz (9/5): - Niesamowite położenie obiektu, w otoczeniu natury, tuż przy piaszczystej plaży Personel sprzątający wykonywał swoją pracę na wysokim poziomie, jednak mamy zastrzeżenia co do czystości wymienianej pościeli i ręczników
• Marwin (5/5): Die Lage und der Strand waren ganz in Ordnung. Allerdings habe ich keine Ahnung wie dieses Hotel 4 Sterne bekommen konnt - Der Strand war schön Das Zimmer war furchtbar. Hohe Luftfeuchtigkeit, Lärm, Ungeziefer.
• Tanja (5/5): Für einen Strandtag in Ordnung, allerdings nicht für mehrere Nächte geeignet, wenn man sich erholen möchte - Die Unterkunft liegt direkt am Strand. Das war echt wunderschön. Das Personal war sehr freundlich und bemüht. Die Bilder entsprechen nicht der Realität. Es ist alles viel dunkler. Aufgrund fehlender Klimaanlage und hoher Luftfeuchtigkeit sind die Nächte nicht erholsam. Dies ist aber wohl ein generelles Problem der Hotels am Strand (sofern keine Klima vorhanden). Kleidung und Handtücher trocknen daher nicht und auch das Bett ist klamm. Bettlaken und Moskitonetz sind fleckig. Frühstück ausreichend, aber man hat keine Auswahl. Es gibt nur ein Gericht.
• Emilie (10/5): - Personnel Massage Chambre Petit dej Emplacement Petit dej
• Cecilia (10/5): - La ubicación, que es excelente Todo nos gustó mucho
• Tahraoui (1/5): Je recommande pas du tout - Rien du tout Tout, le bungalow l’emplacement et je n’ai jamais vu une chambre aussi sale malgré le nettoyage du matin .
• García López (5/5): Muy bien ubicado, pero incómodo para alojarse. - El personal que atiende en el desayuno, la seguridad (guardias en el estacionamiento) y el café. Cuando llegué había reservado un bungalow precio por el cual había pagado. Me dicen que por mantenimiento no podían darme la habitación que había reservado. Me terminan dando una cabaña de un solo ambiente y que estaba cerca de la playa, me facilitan la más lejana y menos luminada había que tener las luces encendidas durante el día. No tiene aire acondicionado aunque los ventiladores ayudaron. El agua para bañarse y para lavarse las manos y dientes es salada. Hay que llevar agua de bidón para los aseos. El lugar ocupa generador para proporcionar luz, en la mañana el generador por la lluvia se apagó y el adaptador que llevaba se estropeó. Finalmente decidí irme temprano por qué ya no quería estar en el lugar. Al momento de check out solo me atiende el guardia que con las llaves bastaba. Si bien el lugar es bonito y cerca de la playa termino siendo una estadía súper incómoda.
• Ana (5/5): - O beach club e a parte exterior era efetivamente o unico de bom. Praia bastante boa. Quartos sujos e duche com ferrugem e a funcionar mal. Mal chegamos para o check in ninguem nos veio explicar absolutamente nada, apenas troca de mensagens por whatssapp, o que fez com q falhassemos o solicitar limpeza do quarto. Tudo o que solicitei por whatsapp nao veio ou veio em cima da hora, como um taxi para o aeroporto, o que e absurdo visto que pedi um dia antes, sem resposta se estava confirmado. Zero atencao a terem citronela ou algo que controle um pouco os mosquitos, porque se adoram sair todos picados de mosquitos este e o hotel ideal porque tem tanto mosquito que nem o repelente funciona. Pequeno almoco incrivelmente fraco. Optimo hotel para ir ao beach club mas nao para ficar hospedado. Rede do quarto rota.
• Cédric (8/5): - L'accès plage, le jardin, le personnel 👍🏻 La partie sanitaire, le filet d'eau dans la douche
• Simone (10/5): -
• Ahmadi-Englmann (10/5): - Fantastische Lage sehr freundliche Personal und super Essen. Alles unglaublich schön Nicht
• Dorka (5/5): - Szép környezet, kedvesek az ott dolgozok. Légkodno hiánya, rengeteg szúnyog, sós volt a víz.
• Guest (1/5): Horrible from a to z :( - The server at the restaurant was nice. All the rest was horrible from a to z. Service was horrible. Most of the staff is hiding. The room was so dirty. Everything is run down and broken. The place needs major maintenance. I really cant beleive how dirty the room and whole entire hotel was. My bedding was disgusting. They offered me another room that was way worse. The rooms were empty i dont understand how they offered me such a downgrade. They never sent anyone to clean. The drinkable water was filthy. Im horrified. Dont ever stay there
• valentina (10/5): -
• Bortoluzzi (7/5): Experiência maravilhosa em tulum! - A localização é ótima, o lugar é lindo, funcionários educados e prestativos, Água salgada, café da manhã muito simples, limpeza pode ser mais caprichada...
• marie (10/5): Amazing - Tout Le personnel L’accueil et le lieu Rien tout était parfait
• Naiara (8/5): Bueno si solo quieres descansar - El hotel está muy bien, convives en la naturaleza con muchos animales. En la playa aunque era una pena xq había mucho sargazo. Sino alquilas coche, los taxis son muy caros y no tienes opción de moverte.
• Joaquin (8/5): Relajarse - Lugar con acceso a la playa No tienen aire acondicionado
• Diego (10/5): - Sitio con un ambiente especial y relajante que nos sorprendió. Realmente todo está hecho con la filosofía yoga, creando un espacio dentro y fuera de la habitación con un clima y un aura de tranquilidad y sosiego. El restaurante ofrecía comidas muy ricas. Nos tocó la primera habitación de la entrada que tenía algo de ruido de un generador. Si bien no era nada exagerado hubiéramos preferido el silencio y sonidos de la selva al 100% Playa con mucho mucho sargazo pero no es culpa ni responsabilidad del alojamiento.
• Guest (6/5): - Es war schön und sehr naher am Strand Unklare Preise Dos Ceibas Massage und Yoga inklusive Ich war im Dos Ceibas Massage & Yoga inklusive Die Liste vor Ort sagte, Massage kostet ca. 3.000 Pesos (ca. 150 €) und Yoga ist extra. Der Zimmerpreis war hoch, ich dachte, es sei inklusive. Das Problem war, dass die Preise nicht deutlich gehängt oder erklärt waren. Andere Gäste könnten das so verstehen wie ich. Bitte macht die Preise deutlicher, damit man sofort sieht, was im Zimmerpreis enthalten ist und was extra kostet. Danke.
• Antonia (10/5): Posto stupendo nella natura - Posto incredibile, assolutamente diverso da tutte le strutture troppo turistiche e finte che si trovano nella zona di Tulum. Qui ci si sente a diretto contatto con la natura, le camere sono davvero carine, la vista stupenda, il personale ti aiuta per qualsiasi cosa e sa consigliarti sulle cose da fare nelle zone circostanti. assolutamente consigliato niente
• Gabriel (7/5): Eine schöne Anlage mit netten Mitarbeitern, die jedoch viel Potenzial liegen lässt - Sehr gute direkte Strandlage, mit kleinen Wohneinheiten nicht höher als die Palmen. Das Nichtvorhandensein von Klimaanlagen lässt sich dank der Meeresbrise lediglich in der ersten Strandreihe einigermaßen verkraften. Das enthaltene mexikanische Frühstück war nicht wirklich sättigend. Kaum Abwechslung. Wechsel zum gewöhnlichen kontinentalen Frühstück nur gegen Bezahlung möglich (dabei keine Berücksichtigung des bei der Buchung bezahlten Frühstückspreises). Preise an der Strandbar sehr überhöht. Naja, und die Parkplatzsituation absolut chaotisch-Hotelgäste müssen im täglichen Kampf ihr Recht aufs Parken durchsetzen (Tagesgäste sind hier offensichtlich eine willkommene zusätzliche Einnahmequelle…)
• Heinrich Hubert (5/5): Ostküste Yucatan im Sommer von Braunalgen/Seegras betroffen - - Personal: sehr nett und zuvorkommend, reisten einen Tag früher ab als gebucht durch das Sargassum, konnten Betrag in Unterkunft/im Restaurant nutzen - Kosten: günstige Unterkunft (Genius-Rabatt) - Collectivo: gute Möglichkeit günstig in die Zone Hotelera (umgerechnet ca. 2€ pro Person) zu kommen - Strand: Sargassum (Umweltproblem durch Klimawandel - durch die Erhitzung der Meere entsteht ein beschleunigtes Wachstum von Braunalge/Seegras - ganze Ostküste von Yucatan davon betroffen) - Lage: sehr weit unten in der Zone Hotelera, ohne Moped/Scooter keine Chance die Gegend auf eigene Faust zu erkunden - Preis-/Leistungsverhältnis im Restaurant: (generell Zone Hotelera) sehr sehr schlecht, Preise überzogen teuer
• Melanie (3/5): - La plage est au bout de l’hôtel. C’est joli et propre. Les chambres ne sont pas équipées de climatisation. C’est intenable et très désagréable lorsqu’il fait plus de 30 degrés dehors. Par ailleurs c’est infesté de moustiques. C’est impossible de sortir ne serait-ce 2 mi dehors. C’est dommage, ils devraient employer des méthodes pour les éloigner comme le font d’autres hôtels du coin.
• Frederique (6/5): Ue réserve que sur l établissement qui a tous les ingrédients pour en faire une pépite - L emplacement, un côté chill good. Chambre très obscur sans lumière du jour , beaucoup de moustiques et personne ne traite ( ne serait ce qu avec de la citronnelle ) le jardin… très peu de personnel présent mais très sympa. Pas de cours de yoga comme annoncé :( des sargasse me sur la plage ( même si l hôtel y est pour rien )
• OMAR (10/5): - Super recommended, the staff and hotel concept are the best of the best
• Zadig (10/5): Super - - Mer nettoyée - Petit dej super - Personnel super sympa - Nettoyage des algues devant l’hôtel - Parking gratuit et surveillé - Pas de clim dans les chambres - Pleins de moustiques
• Laura (1/5): If you bathe in bug spray you might be ok - It's important to know that the bungalows are not fully sealed between the roof and the walls, meaning not only mosquitos but all types of critters and spiders can get in. I saw a huge furry spider come in from under the door. There is no a.c. so it was hot as heck, and only the big bed had a bug net around it, so the third person was completely exposed to the relentless mosquitos. The Internet was terrible, even though it says high speed Internet is provided, it's only strong in the outdoor restaurant area.
• Riccardo (3/5): Poor -
• Bezich (10/5): Paradise jungle on the beach with authentic vibes and great service. - Esli our host is an angel. the whole staff was over the top accommodating, we had our breakfast delivered to our balcony twice. the room was beautiful and so were the grounds. the grounds keeper does an amazing job of keeping up the gardens and pathways and raking the sand. Carlos, one of the servers has the sweetest smile and demeanor. we loved our stay and would definitely return. loved the hammocks and breeze and birds and wildlife on the property, you really feel like you are in paradise. the tacos were a bit dry, we preferred the brick oven pizza which was excellent.
• Bernie (8/5): - Be aware that there is no air conditioning and the rooms are extremely hot other than that inconvenience, the facility is great!
• Benjamin (7/5): Good -
• Roisin (10/5): Exceptional - Location was amazing and peaceful, lovely staff Breakfast wasn’t the best as the coffee was terrible
• Tobias (9/5): wonderful, we enjoyed is very much, beautiful beach, beautiful authentic hotel. - as we came from USA with all air conditioning and refrigerators, we have been struggling the first 2 days to adjust to the heat and sleep with no air-controlled room. but after 2 days we have recognized how beautiful this place is and what mother nature brings with it. wonderful experiences. absolutely great to live in the jungle. Also all the big night life is more far away, so nights is really quiet. there is nothing
• Birol (6/5): Good but not entirely satisfying. - Very good location, walking distance to many good places. Very smiley staff, good service. They gave us room upgrade as comp which was a nice touch. We were in room 7 which was right above the restourant kitchen, there was constant noices even at night and food smell coming, we couldn't sleep relaxly at all. Shower wasn't steady and hot and cold water was always waving. We had to burn ourself few times.
• Carlos (10/5): Exceptional - The staff are super nice and the food was delicious .
• Liz (2/5): - This was our second time in Tulum in a span of 3 weeks. Our first stay was much better at a nicer property...but we chose this property for our second stay (this time with children) based on the photos on the site, especially showing the bed on the upstairs of the bungalow, so we would have a place to hang out after putting the kids to bed. The entire "upstairs" of the bungalow was empty, so it was a complete wasted space. The shower and bathroom are so incredibly dirty, my skin crawls just thinking about it. We stayed for one night (of a nine night reservation), and packed up and left. We found a much cleaner hotel and enjoyed our vacation much more. Don't waste your money! It's SO hot (I expected that in the daytime, but even at night, it's very uncomfortable) without air conditioning. We thought it would be an adventure, but the filth was just too much for us. I wish I could say that they had been kind and attempted to resolve anything for us, but the staff was rude and unaccommodating (both during our one night stay, and after). I even waited over a month to post this review, hoping for a peaceful resolution, but instead, I will post my honest review so hopefully others will be informed about the conditions of the property and the unacceptable attitude of the staff. I will definitely spend my money elsewhere in the future!
• Heidi (8/5): Very good - The beach area was lovely and the setting and Mayan style bungalows lovely. The story of how it came to be is also lovely - a couple who came together from different countries, and vowed to create a space where love grows. The anchor is a beautiful ceibas tree, which they planted when they first arrived. It's huge and has a commemorative sign. There is massages and some spa services offered (including a traditional Mayan sweat lodge), as well as a yoga platform. The restaurant is right on the beach and serves delicious food and cocktails. There is an array of different seating where you can perch and lounge for the day! I did find the service a little slow coming to the lounge chairs. It was fine when you approach the bar. But sometimes it takes a long time for the server to return to see if you want anything, or to deliver your order. This easily could have been an extra busy time. I did feel that because I was alone, maybe I wasn't focused on as much. This is really a minor thing but it's something I did notice. The huts are a little bit older (the faucet in the bathroom for example, slightly rusted). This did not bother be in the least. The room is not air conditioned, but there are fans directly above the bed, and in the room. The shower is lovely. There is privacy and a lovely little front yard. The location is ideal, and you can walk to little shops.
• Morgan (7/5): Good - Super beautiful location, staff were all very friendly, only call out was the showers hot water was a little temperamental - otherwise lovely and would recommend!
• Susana (7/5): Eco hotel that needs some adjustment - It is eco hotel next to the beach. Beautiful cabanas. Beautiful beach. The staff at the restaurant is nice and friendly. I have been here before many times and unfortunately every time is getting worse. I had the room #2 and for some reason it had strong urine smell so I had to open windows 24/7. As soon as the windows closed the smell was back. It is something with the sewer system under the floors… The breakfast is just ok. I wish they offered better coffee… I left my sunglasses at the property when I checked out and I texted them and called them, they didn’t reply… I came back in 30 mins after checking out and the guy at the parking didn’t let me to park. So I had to park on a street risking to get my car towed… The front desk guy told me they didn’t find my sunglasses. I told him I would check the property myself and went to the beach area. And guess what - they immediately found them. Be careful leaving your things. Unfortunately I will not be back.
• Giuliana (7/5): Good -
• Nabil (10/5): - Francisco at the restaurant was amazing! Friendly and attentive all the time
• De (10/5): Had the best time, it reminded me of old Tulum. - Room was great, super lovely space. Maybe just the breakfast, which was included, was a bit small.
• Daniel (10/5): - Relaxing
• Florin (9/5): Superb -
• Rosa (1/5): Bad -
• Tom (9/5): Superb -
• Danielle (7/5): Good Experience to be close to nature. - I love how connected to nature this hotel is, the beach access and all staff. Everyone was very helpful and kind. I like that we have enough parking space as well. There was a generator close to our room and it was very noisy, if you are not in one of the "upgraded rooms" the breakfast is really disappointing, the treated salty water in the shower is not very pleasant if you plan a long stay. Not having an AC can be an issue during hotter days.
• Ketevan (8/5): Very good -
• Armando (9/5): Great value and service, bad wifi - Good food, great beach, great service. Rooms are comfy and of good size. Free drinking water outside the room. Weak wifi in the room (fine in other areas Most of the time, the reception was empty Restaurant closed too early (no dinner option)
• Spence (7/5): Good - Location was wonderful. Staff was excellent. Food and drinks were excellent. The room was really musty and was extremely overpriced. I would not stay here again. The room was very sub par and VERY overpriced compared to every other place we stayed in the Yucatan and Tulum.
• Mohammad (6/5): Pleasant - Good location and beautiful beach Facilities and services
• Verified traveler (2/5): No refund as stated - I got sick and had to cancel my reservation . I was told with proof of illness I would get a refund. They lied and never gave it to me after approving my doctor's note and saying they would. It's been a very annoying process no one is getting back to me and there are arguing between hotels.com and the hotel directly This has been a very negative experience and I am extremely frustrated
• Lena (7/5): Positive doesn’t outweigh the negative so won’t be back - Nicely located right at the beach. Pretty far down the beach strip though, so you definitely have to take a cab/collectivo. Couple „Tulum style“ Boutiques and pricey restaurants around. The Beach area was nice, drinks and pizza were delicious and the staff was really friendly. Nicest staff we came across in Mexiko. Also fairly priced happy hour. Also good brekkie. If you go for the Apartment (the non palapa bungalows) be aware that they are close to the generator (off from 9pm to 9am) and rather dark. Water in the shower and sink is saltwater. My skin and hair absolutely hated it. Also only cold water in the shower. Linen, towels and curtains were old and stained as was the pillow and bed cover. Towels were changed daily and felt clean though. They sat they’re eco and get solar power, however no panels to be found. The furniture was outdated and the hammock outside mouldy. Nice service and good food, but would not come back.
• Anthony (4/5): - While the staff at this location were exceptionally kind and welcoming, the overall experience left much to be desired due to numerous issues with cleanliness, maintenance, and basic amenities. The shower situation was particularly troubling, as it was controlled by two unlabeled wooden blocks, making it nearly impossible to regulate the temperature. The water alternated between scalding hot and ice cold every few seconds, which made showering uncomfortable and frustrating. The property itself felt unclean, and the security of the accommodations was questionable. Our door seemed so flimsy that it could likely have been breached with minimal effort, raising serious concerns about safety. To add to the discomfort, there was no air conditioning, and the power cut in and out frequently, disrupting what little comfort was available. Compounding the issue, there is no Verizon cell signal in this area, leaving guests entirely dependent on Wi-Fi, which may not be reliable during power outages. On a positive note, the view was breathtaking, offering a serene and picturesque backdrop. However, the location is extremely remote, which may be inconvenient for some travelers. Unfortunately, my stay was further marred by a case of food poisoning, which I suspect was caused by the bacon served with the American breakfast. I would strongly recommend avoiding pork products here or considering alternative breakfast options.
• Sarah (8/5): Wonderful stay - Beautiful spot, right on the beach. Expect low key in terms of air conditioning,hot water etc but the location and staff out ways that all Please expand the breakfast menu!
• Marvin (10/5): Exceptional -
• Tamás (10/5): Exceptional -
• florakissdozsai (10/5): Amazing place - Everything was amazing, including the accomodation, the beach and the food/drinks. The staff was really nice and helpful, especially Eric. Thank you for everything, we'll definitely come back and we'll also recommend it to our friends and family! ❤️
• Ivette (10/5): Exceptional -
• David (10/5): A wonderful time to take a break from travelling all the time. Very relaxing and greatly appreciated - Great location. The restaurant and reception staff, uriel, eric, liliana snd others were so helpful. Rooms were clean and the early morning quiet on the beach was very enjoyable.
• Lilian (10/5): I would love to come back! - Everything!! Service and location were excellent!
• Luka (9/5): Superb - We got upgrade to beachfront deluxe room for very good price. Which we really liked. The hotel in the nature is really romantic and pleasant. If you want to relax at perfect beach this is the place. There is no A/C in the rooms. That is really a problem in standard rooms where is big moisture. Breakfast is tasty, but could be more options.
• Vtravel (5/5): A lovely place I just couldn’t relax as I planned - I have a great time at the hotel during the day. The staff were amazing and courteous. The beach, gardens, and accommodations are well maintained. The food and drinks were delicious yet pricey. The problem for me was trying to sleep in a sauna with mosquitoes. There were no air conditioning or fridge in the room. My room had two small fans that did not cool the room. The staff try to assist and on the second night they facilitated a table fan for me to finally be able to sleep. The Wi-fi signal is weak or no signal at all in the room. Please add that valuable information in the hotel description. Customer are misleading by the lack of crucial information. The hot weather made those rooms far from the beach inhabitable.
• Kaylee (7/5): Great ambience, nice studios and friendly staff - The hotel staff is super friendly, the beach area is very nice, and the ambience of the hotel is very chill jungle-ish. Great fresh juices every morning which we loved. Easy communication during our stay via WhatsApp. The taco restaurant/bar right outside is worth a visit. They tidy the sand and clean up the seagrass everyday. The first three nights of our stay we stayed in normal studios. The rooms are spacious and clean, and the beds are comfortable. The following three nights we slept in superior studios. Very similar rooms but a more private setting. Overall it was great, but unfortunately these rooms came with some small downfalls. One had barely any water pressure, a fan was not working + the hammock was missing, and the shower water remained cold in both rooms the whole time (while the sun was out). The included breakfast is okay but nothing too special or filling. Price-wise however reasonable.
• Edwin (10/5): Exceptional -
• El (5/5): Passable - The receptionist was very helpful the first day. No AC It was extremely hot at night I couldn’t sleep.
• Sandra (6/5): Disappointed that we weren’t advised there was no wellness whatsoever - Location in the trees directly on the beautiful quiet beach. Lovely security staff No wellness whatsoever or water toys - last order for dinner 1920! Hassle to get your beach towels changed
• Feliciano (7/5): Good -
• I4107PFroyb (2/5): Not for practical people. R&R? Go somewhere else. Seriously. - Where to begin... there are 2 reasons to visit Tulum- to Rest & Relax or to go diving. I came for the latter, and staying in this hotel was a mistake. Dos Ceibas is very far from the city center, it would take 350 pesos and 20 minutes to get there, assuming the taxi drivers won't scam you (and trust me, they will). Reception's availability is probable- they are either there, or they are not. WhatsApp will fix that until the evening. WiFi- there is no reception of it in the rooms. Go outside to the beach. It's a world of opposites I say... The rooms themselves are of poor quality. There is no air-conditioning, only 2 fans. The nets are torn and mosquitos will have a lot of fun at the room, accompanied by ants and baby cockroaches. Your drinking water supply is one pitcher per room. When you're out- you're out. I had to ask for more, but naturally, no AC means ice in the pitchers will melt in less than an hour, and I ran out at night. Breakfast isn't great, it should start at 7:30 but in reality, don't expect anything before 8AM, which for me was a problem because I needed to leave by then (25 minutes to the city center). The staff's level of English is limited, especially in the restaurant. After I finish dinner (around 9PM) and I head back, they close the doors, and there is no lighting or indicators for the name of the hotel, so it's easy to get lost without taxi. Still, not to be overly negative, I will say the following that goes well for them- the staff are nice people and will help you with problems (if you speak Spanish). The beach is splendid, and quiet, and the water is very warm and pleasant. To summarize, if you want a place to do some R&R and got nothing else planned, and you speak Spanish- go ahead! But if not, stay away from Dos Ceibas like the locust plague- or end up trapped in one!
• Anna (6/5): Mixed feelings - The hotel is cute, the staff very friendly and the beach amazingly beautiful! The swing on the photos of our room was missing - it was one of the reasons I had booked it. I thought my daughter would like it. The photos of the rooms are very bright, but our room #3 was very dark and dreary with not a lot of light. It‘s an eco hotel, I get it. But does there have to be only cold water? Breakfast choices very, very limited. When we asked for honey or butter instead of nutella, because our daughter is allergic, we paid 30 MXN extra. Not very flexible… Also to reach the hotel it takes about 20 minutes by car on the Beach road from Tulum - quite long.

Photos