Mayan House Tulum - Family Apartments

Name: Mayan House Tulum - Family Apartments
Address: Calle Chan Caah Lote 1 Manzana 18 Ejido, Tulum, QROO, 77780, Tulum, MX

Location: Calle Chan Caah Lote 1 Manzana 18 Ejido, Tulum, QROO, 77780, Tulum, MX

Star Rating: 3 Stars

Property Type: Apartments

About this Property

Outdoor Pool and Terrace
Enjoy a relaxing swim in the outdoor pool or soak in the stunning views from the terrace and garden.

Luxurious Amenities
Indulge in the private spa tubs and plasma televisions in the individually decorated guestrooms. Stay connected with complimentary wireless internet and enjoy your favorite shows with satellite programming.

Convenient Services
Benefit from concierge services, a 24-hour front desk, and luggage storage. Free self-parking, laundry facilities, and kitchenettes with modern appliances add convenience to your stay.

Book your centrally located stay at Mayan House Tulum - Family Apartments for a memorable experience in Tulum!

Important Information

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This apartment also features complimentary wireless internet access and concierge services.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Free bicycles on site
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Pool umbrellas
Wheelchair accessible parking
Free bicycles on site
Free self parking
Pool sun loungers
Wheelchair-accessible van parking

Rooms Available

Standard Apartment, 2 Bedrooms

1 King Bed and 1 Double Bed
861-sq-foot individually decorated room, balcony/patio with pool views

Layout - Separate sitting area
Relax - Private hot tub
Internet - Free WiFi
Entertainment - 32-inch plasma TV with satellite channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Washing machine and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Need to Know - Limited housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Kitchenette
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Stovetop
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Second bathroom
- Separate sitting area
- Separate bathtub and shower
- Free WiFi
- Private spa tub
- Balcony or patio
- Free cribs/infant beds
- Separate bedroom
Family Apartment, 2 Bedrooms

1 Queen Bed and 2 Twin Beds
861-sq-foot individually decorated room, patio with pool views

Layout - Separate sitting area
Relax - Private hot tub
Internet - Free WiFi
Entertainment - 32-inch plasma TV with satellite channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Washing machine and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Need to Know - Limited housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Kitchenette
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Stovetop
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Second bathroom
- Separate sitting area
- Separate bathtub and shower
- Free WiFi
- Private spa tub
- Free cribs/infant beds
- Separate bedroom
Family Apartment, 3 Bedrooms

1 King Bed, 1 Queen Bed and 2 Twin Beds
1076-sq-foot individually decorated room, balcony/patio with pool views

Layout - Separate sitting area
Relax - Private hot tub
Internet - Free WiFi
Entertainment - 32-inch plasma TV with satellite channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Washing machine and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning
Need to Know - Limited housekeeping
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Kitchenette
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Stovetop
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Second bathroom
- Separate sitting area
- Separate bathtub and shower
- Free WiFi
- Private spa tub
- Balcony or patio
- Free cribs/infant beds
- Separate bedroom

Guest Reviews

pam (10/5): Loved it! - Great place! Very clean, good service from mgmt. and beautiful pool. We felt very safe due to high wall around the complex and security on premises at night. We’d stay there again!
Thomas (8/5): God stor lejlighed - Dejlig stor lejlighed. God pool. Lidt gå afstand til byen, men helt ok.
Thomas (8/5): Dejlig stor lejlighed med pool - Super fint værelse. Stort 100 kvm lejlighed med 2 badeværelser og køkken. Dejlig stor altan med udsigt til stor pool. Det er ikke så meget i området, men 12 min gåtur så er du i byen.
gulce (8/5): Family Friendly Appartments - Arrived to the apartment building (before 7pm), if later you'll have to alert the management. They have a full time security guard but he's not the check-in personal. The facilities were super clean and well maintained. We were lacking couple of towels which were provided by the personnel promptly. if you're on the lower floor and if there are families with small children as guests you might be woken up quite early by their pool time. To be noted, the beach is not within a walkable distance, you'll need to take your car or find a taxi (front desk is super nice to call for you if needed).
Verified traveler (6/5): Good Facility, Not Nice Management - The facility itself is great. But I don't know if I return or recommend this place to other people. It has a great pool, HUGE apartment, however, our check-in experience was horrible. We got there around 5 which is not too early or too late. The person showed up a few times after we rang the bell. He was on the phone pretty much all the time while we tried to check-in. Not just that, he said the exchange rate is $1 to 20 pesos which is unheard of. Most of other touristy hotels and restaurants in the same day were using the exchange rate of 1:17. We almost left feeling it's very dishonest but since we would be changed for the last minute cancellation anyway, we decided to stay. At the time of booking I was quoted $78.54 (with taxes and fees) but upon our return I noticed that I was charged $86.30. It is only less than $8 difference, but it left us a bad taste. All other hotels during our trip (most are booked through hotels.com) were using 1:17 exchange rate. As for the apartment, everything worked well, but light sleepers, be aware. There is no blackout curtains. In fact, all the curtains were too short and too narrow, not preventing any outside light. And the common area (and the back of the apartments) lights were on all night. Also, this a condo/apartment, so there is no amenities like shampoo, and the place is not very convenient if you don't have a car.
Ryan (8/5): New and clean.Poor service and communicatio - Though I speak Spanish, no English was available and should be considered if one does not speak Spanish. The place was not ready when we arrived late and they have no ability to accept credit cards and expect cash. There was no notification of this until our late arrival and it became a significant inconvenience due to the hour and cash on hand at the time. Overall a great value for a three bedroom apartment.
Yanina (8/5): - Besides the fact that we showered with cold water it was ok
Shelley (10/5): Great stay - We really enjoyed our stay at mayan house, about a 5 minute walk to the main area as its on a side street but we always felt safe walking. The lady in charge didn't speak much English but it didn't seem to matter much. Extremely clean and large areas to live in, and the pool was great after a day exploring.
Sebastien (8/5): Far from beach, ideal for family with car - Not exactly where spotted on google maps, slightly more at the north (150m approx.) these appartments are modern, nicely furnished, no room cleaning, no breakfast, but nice kitchen, dining room, and washing machine: ideal for long stays. Nice swimming pool, very clean. the hotel lacks of charm, but is very practical. the killing factor for us was chlorine saturated water in the bath: without speaking of cleaning your teeths, a shower with water with so much chlorine was painful for the eyes and the smell. might be temporary though
Verified traveler (2/5): Awful! - Too many problems to name but let's begin with NO others guests at the place. Power went out and the water stopped running. Ruined my sons trip.
VM (10/5): Great accommodation, Great location, Great stay! - We stayed here for 14 nights in April 2017. Mayan House is a small complex of 3 x blocks of 6 apartments set around a great outdoor swimming pool. During the day the reception is open, it is closed at night however there is an onsite security man who is around to help if you have any problems. The hotel is very secure with a main gate that you are provided a key for. There is plenty of parking if you have a car. The location is fab. Mayan House is on the opposite side of town to the beach, however this isn't a problem because if you are near the beach you are further from the town and vice versa. We found it was easy to walk to town for meals in the evenings (depending where you eat it can take as little as 5 minutes), and then walk / cycle / taxi to the beach during the day. Tulum is quite spread out in general so everyone gets around by walking, bike or taxi. To get to the furthest end of the beach strip you shouldn't pay any more than 150 pesos for a taxi, however you can sometimes get this for less. It seems to depend on the time of day. There is a supermarket (Chedraui) on the other side of town if you want to stock up for self catering. The apartment kitchens have the basics in terms of equipment, so you would struggle to cook big family meals, but there is enough to get by. Apartments 1-6 are on the quietest side. They DO NOT accept credit/debit cards - we were advised once we had checked in that we had to pay in cash in local currency so be aware of this.
Michael (10/5): - Was a great place. The caretaker Rosario was VERY nice. Would definitely return
Jay (8/5): Mayan House Tulum Review 2017 - The place is new and clean. We got 2 bedrooms and a large space living room with kitchen. The pool was a real nice touch. Internet speed was a drag. We had a hard time finding this place. No street name. Bikes were available for use. Taxi cabs are available just a few steps out of the place. A couple of stores nearby if you need water or supplies. I would suggest the owner to put a sign on the main street to guide guests. Overall the staff are really helpful. Only one of them speaks good english. This place is great for large group of people atleast 4. Lastly its pricey compared to other places.
Bob (8/5): The caretakers of this hotel were very attentive. - On one afternoon after returning from town the hotel staff took us to the coconut trees growing on the property and spent some time chopping us (and a number of other guests) down a whole lot of coconuts, then preparing them for us to drink. Very educational. Very pleasant family was running the place.
Brian (8/5): Not as described - After getting correct room , shown three different rooms but not one booked , beware no washing machine in rooms - no penthouses on site - beds like concert slab , pool was good only couple English TV stations - walls very thin hear everything from room above during night , noising staircase outside doors slamming , rooster next door goes all night not at sun rise - Wouldn't pay anymore then $100 a night for three bedroom
BEcky (8/5): Walking distance to downtown Tulum. - Added another night with ease. Relaxing pool, quiet stay. Area outside of hotel not welcoming- poor roads leading to it and razor wire on the walls. That was off-putting, but the inside was very nice.
Lynn (10/5): - The apartment was extremely spacious. The a/c worked exceptionally well. Sometimes the hot water tank needed to be lit (by the manager) and it produced great hot showers. Very quiet for sleeping. The pool is wonderful and was really refreshing in the Tulum heat. This hotel is at the edge of town slightly beyond where the collectivos start so we walked a short distance to board collectivos which were $20 pesos going any where in town. ADO station is walkable 10 min. Great fruit stores close by. Great restaurant Don Diego 1 minute walk from Mayan House. Also try Burrito Love 5 min walk - exceptional coffee and incredible burritos. We also cooked in our unit and all the appliances were very easy to operate.
Verified traveler (10/5): New fancy hotel - Place was fancier than we needed. Could sleep 4-6 people more like a large apartment. We were supposed to get the Penthouse but got a ground level instead.....no big deal it looks like the units are all the same. The hot tub was no good they put a small hot water tank in and it runs out of water when only one third full. There was no washing machine as advertised in our unit. The place is almost new and is spotless the staff keep everything very clean.
Verified traveler (8/5): Think Air BNB on the Other Side of the Tracks - This property is better expressed as an air bnb rather than a hotel. It's more like a condo that can be rented out. It is very very spacious. It is quiet, clean, and overall nice. The pool is great. While it has two bedrooms it could easily sleep more on an air mattress. Funny side note, there is one mirror in the entire place. None in ether bathroom. The gentleman at the gate is super helpful and kind. Came in handy for getting cabs. Really nice. The wifi is slower than cellular and not to be considered for anything more than SMS. Forget uploading photos to Facebook or Instagram. If you are a techie, it will be down right painful. However in all fairness, we found this to be the case for most of town. The location is not in walking distance to the beach. It is about a 8 - 10 minute cab ride to the beach. It's easy to get to the beach but not walkable. We found ourselves taking several cabs a day. Overall, I'd say the biggest thing is Tulum is really about the quaint beach-hippie ("burner") type experience. This location isn't it. You can still get to the beach. You can still experience the tours and such. It's easy to get to the main town strip. We spent more time off the beach strip. For the money, it is a good value but just a stones throw outside of the true Tulum beach experience. However, it's not the Tulum romanticized in many of the photos.
Verified traveler (8/5): Convenient for a family stay - Stayed for 2 nights in a 3 bedroom apartment. Globally nice flat but some points missing (no mirror in the bathrooms, bathroom doors do not lock, not well aerated and condensation if one does not open windows. The condo is well kept and new with a nice swimming pool but quite a distance from the main street with shops (and the road is in poor condition)