O Tulum - Adults Only

Name: O Tulum - Adults Only
Address: Tankah IV Lote 12, Tulum, QROO, 77760, Tulum, MX

Location: Tankah IV Lote 12, Tulum, QROO, 77760, Tulum, MX

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Escape to paradise at O Tulum - Adults Only, located near the tranquil Soliman Bay.

Luxurious Rooms
Unwind in one of our 12 elegantly designed, air-conditioned rooms featuring private balconies and Smart televisions, ensuring your comfort and entertainment.

Gastronomic Delights
Savor delectable dishes at Costa Brava or enjoy room service for an intimate dining experience. Recharge at our bar/lounge with your favorite drinks.

Unmatched Amenities
Our rooftop terrace provides breathtaking views as you relax, while complimentary Wi-Fi and concierge services enhance your stay, ensuring every need is met.

Rejuvenate your spirit and immerse yourself in the beauty of Tulum. Book your stay at O Tulum today!

Important Information

Children 18 years old and younger are not permitted at this adults-only property.
Free in-room WiFi is limited to 24 hours per day (4-device limit). WiFi in public areas is also free for up to 24 hours per day (4-device limit).

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
Wedding services
Tours/ticket assistance
Parking (limited spaces)
Rooftop terrace
Airport transportation - pickup (surcharge)
Beach sun loungers
Pool sun loungers

Rooms Available

Master Suite Ocean view and plunge pool

1 King Bed
462-sq-foot room, balcony with ocean views

Internet - Free WiFi (24 hours per day, 4-device limit)
Entertainment - 50-inch Smart TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Iron/ironing board, laptop-compatible safe, and wardrobe or closet; rollaway beds (free) available on request
Comfort - Fresh towels (on reqeust), air conditioning, and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Air conditioning
- Bathrobe
- Fan
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Smart TV
- Change of towels (on request)
Economy Room

1 King Bed
Features a private balcony

Internet - Free WiFi (24 hours per day, 4-device limit)
Entertainment - 50-inch Smart TV with satellite channels
Food & Drink - Room service (limited)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, towels, and a hair dryer (on request)
Practical - Laptop-compatible safe
Comfort - Air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Air conditioning
- Fan
- Private bathroom
- Satellite channels
- Room service (limited hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Smart TV
Comfort Suite, 1 King Bed, Pool Access, Ocean View

1 King Bed
Balcony with ocean views

Layout - Bedroom
Internet - Free WiFi (24 hours per day, 4-device limit)
Entertainment - 50-inch Smart TV with satellite channels
Food & Drink - Room service (limited)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, designer toiletries, towels, and a hair dryer (on request)
Practical - Laptop-compatible safe
Comfort - Air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Air conditioning
- Fan
- Private bathroom
- Satellite channels
- Room service (limited hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Smart TV
Honeymoon Suite Ocean Front and plunge pool

1 King Bed
390-sq-foot room, balcony with ocean views

Internet - Free WiFi (24 hours per day, 4-device limit)
Entertainment - 50-inch Smart TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Iron/ironing board, laptop-compatible safe, and wardrobe or closet; rollaway beds (free) available on request
Comfort - Fresh towels (on reqeust), air conditioning, and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Air conditioning
- Bathrobe
- Fan
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Smart TV
- Change of towels (on request)
Suite with plunge pool

1 King Bed
334-sq-foot room, balcony with pool views

Internet - Free WiFi (24 hours per day, 4-device limit)
Entertainment - 50-inch Smart TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Iron/ironing board, laptop-compatible safe, and wardrobe or closet; rollaway beds (free) available on request
Comfort - Fresh towels (on reqeust), air conditioning, and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Air conditioning
- Bathrobe
- Fan
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Smart TV
- Change of towels (on request)

Guest Reviews

Mendoza (10/5): - Me gustó más la vista y albercas que hay en planta baja Que sean las bebidas un poco altas en costo
Stefan (2/5): -
Fayolle (4/5): - La dame de l’accueil était hyper sympa Les photos sont trompeuses et il faudrai faire de gros travaux de rénovations car cela ne correspond pas à 100% aux photos. Établissement très vétuste avec un gros potentiel
Carmen (10/5): - La tina de la habitación y las albercas :)
40770947678771bc8b474cd6f97dc46e (6/5): Ansich ist das Hotel sehr schön, aber alles sehr in die Jahre gekommen und müsste mal dringend Instand gesetzt werden. K - Sehr freundliches Personal. Die Aufteilung der kleinen Anlage mit den Pools sehr schön. Zimmergrösse und Betten waren sehr gut. Hatten die Mastersuite. Zu weit draußen, Straße dort hin Katastrophe leider. Der Strand ist nicht wirklich nutzbar, auch alles voller Algen und Steine. Zimmer und Anlage sehr in die Jahre gekommen, Frühstück kann man das auch nicht wirklich nehmen. Toast, Marmelade, Kaffee, kl. Obstschale.
826afdf0e678701b3bbb0d4989b03ae9 (8/5): Bien aujourd'hui, a du etre magnifique il y a 15 ans - L hotel a du etre vraiment magnifique ...il y a 10 ou 15 ans , malheureusement le temps ne l a pas arranger et un manque d entretien flagrant donne un aspect vetuste a cet établissement La chambre est tres correcte , la literie confortable, les équipements présents ( cafetière, frigo ,TV sèche cheveux ect...) Le personnel tres sympa C est calme et proche de la plage La vétusté de l hotel en général L emplacement, c est assez loin de tulum et la route ( piste en terre) est longue et en mauvais état, ca rend chaque deplacement de l hotel désagréable ( comptez au moins 20 a 30 min pour arriver sur la route principale, donc 45 min de tulum
2e0f05aa2af87086caafd9bb539abe13 (4/5): - Hotel délabré, pas de plage, que des rochers, loin de tout avec route d'accès horrible. Vacances balnéaire impossible. Très déçu, ne mérite pas d'être sur Booking. Hotel délabré, cuisine quelconque, petit déjeuné très basique. Un hôtel au centre loin des plages est à privilégier, car de toute manière il faut rouler environ 40 minutes pour accéder à des plages baignable. Je me suis senti arnaqué, et le personnel n'entends rien. Ils nous prennent pour des pigeons.
123fced5c97e7182c6501482151e601e (5/5): - Margarita war top Lage und Meer war flip
0ae4c0bcbb397008b7472bc895bc0570 (10/5): Todo exelente - Todo fue excelente Ninguno comentario malo
fdda22d0d63671c9b0827ba96877b264 (9/5): - La vista del hotel es increíble, tal cual cual como se ven en las fotos a pesar que había sargazo. De la habitación no me gusta que no estaba muy limpio y el.baño.tampoco, creo que deben de darle mas mantenimiento y luceria impecable.
Omar (10/5): Relaxing and refreshing. - Staff was friendly and welcoming and the location was excellent for relaxing.
Claudio (9/5): -
Jorge (10/5): - La amabilidad de los empleados. Todo me gustó.
Kenneth (10/5): - Unser Aufenthalt im Hotel O’ Tulum Condo Hotel Adults Only war insgesamt sehr angenehm und hat uns besonders durch die herzliche Atmosphäre überzeugt. Das gesamte Personal war außergewöhnlich freundlich, aufmerksam und stets bemüht, den Aufenthalt so schön wie möglich zu gestalten. Die Hotelanlage war jederzeit sauber, gepflegt und ordentlich . Auch unser Zimmer hat uns gut gefallen: Es war komfortabel ausgestattet, unter anderem mit einem großen Smart TV, einem Föhn sowie Duschgel, sodass es an nichts Wichtigem gefehlt hat. Das Frühstück war zwar etwas überschaubar, jedoch völlig ausreichend für einen leichten Start in den Tag. Positiv hervorzuheben ist, dass man im hoteleigenen Restaurant unkompliziert und zu fairen Preisen zusätzliche Speisen bestellen konnte, was das Angebot gut ergänzt hat. Insgesamt ein tolles Hotel für alle, die eine ruhige, saubere und persönliche Unterkunft in Tulum suchen. Besonders das freundliche Team macht den Aufenthalt hier wirklich besonders.
Clara (8/5): -
Amy (7/5): Great staff large bathtub. Private plunge pool but room a little worn - Friendly staff. Very accommodating. Nice place to have a cup of coffee and fruit. Great price for location AC worked great. Shower ok The location was on the rough part of the bay. The room was quite worn down Only one road in and out which is quite rough. Only one of these can be actually fixed. But would be nice with a little upgrade Not set up for handicap or disabled folks Animal friendly
Norabuena (10/5): - Great customer service, restaurant, front desk, parking very accessible, private pool attached to the room everything was fine
PEDRO (10/5): - Las piscinas frente a la habitación. En los alrededores se encontraba mucha fauna silvestre. El costo de traslado de los taxis hasta el hotel eran muy caros.
Georgina (1/5): -
Vallee (8/5): Bon prix, bel endroit, très agréable dans l'ensemble. je recommande. - Vue, piscine accessible à partir de la chambre. Personnel courtois. Baignoire dans la chambre. Plage pas très propre. Beaucoup de déchets. Il faudrait toutefois améliorer la qualité de l'entretien des lieux.
Ana (9/5): - El personal fue muy amable, colaborador y dispuesto a solucionar dificultades La playa, además del sargazo , mucha piedra qué dificultaba entrar al mar
Vallee (8/5): - La vue, la baignoire,le personnel. Plage mal propre.
Carolina (10/5): - Las instalaciones, el personal muy atentos!! Todo perfecto
María De Los Angeles (10/5): Maravilloso relación precio- calidad-ubicación - Ubicación maravillosa
Matteo (2/5): - Do not book this hotel. The accommodation is run-down and in very poor condition, completely inconsistent with the photos shown on Booking. The room was unhygienic: the toilet did not function, water pressure was extremely low, and the room and floor were dirty. There was visible water damage, rust, and poorly maintained sealing areas throughout the room. The private pool was cloudy with greenish water and not usable. The bed linen was also dirty and had visible rust stains. When we mentioned this, we were told that other guests had experienced the same issue with rust-stained bedding, which is unacceptable. Additionally, we were assigned the wrong room and did not receive the room category we originally booked. For 80 € per night, even at a discounted rate, this felt extremely misleading and not worth the price. Overall, the hotel is severely deteriorated and not suitable for an overnight stay.
LORELLA (5/5): -
Timothy Abe (8/5): -
Filipa (6/5): - A simpatia da Núria Qualidade das instalações, pequeno-almoço muito básico e acessibilidade má
Mark (1/5): Skod hotel - Personalet Så meget som ikke virkede Elendig morgenkaffe Elendig morgenmad Elendig tilkørsels forhold - beregn ekstra rejse tid ca 30-40 min
Mark (1/5): Ikke så godt - Personalet Alting var slidt og mange ting virkede slet ikke Vejen til hotellet var helt smadret og tog yderlige 30 minutter at komme til det.
Diana (10/5): Amazing stay. - Nauria was the best at this hotel. If more hotels had her at the helm they would be fantastic also. She is O’Tulum. She is wait makes this hotel amazing. Breakfast could have more fruit.
Melisa (9/5): - La tranquilidad en el lugar
Carlos (9/5): It was a pleasant stay - The pool right outside our room The road to get to the property
Jacky (1/5): ECROQUERIE .7 - À part l'accueil rien Tout l'accès à l'hôtel 20 minutes pour faire 1km route impraticable défoncée. À part l'accueil l'hôtel est d'un autre temps l'accès aux chambres et la chambre négligée, la piscine une eau suspecte plus marron que bleue une sur la mer???? Je dirais sur les rochers inaccessible pieds nus le gérant nous a proposé des chaussures pour pouvoir nous baigner nous a conseillé de fermer les baies vitrées pour ne pas être envahis par les moustiques . Nous retournés à notre voiture puis je suis revenu à l'accueil rendre les clés PRÉTEXTANT un malaise de mon épouse pour ne pas vexer le gérant auquel vous faite croire qu'il a un établissement exceptionnel . VOUS ÊTES MALHONNÊTE. J'ESPÈRE QUE CE COMMENTAIRE SERA PUBLIÉ.
Soraia (1/5): -
Natalia (4/5): Very expensive… - The view Lack of maintenance and was everything pretty dirty
Edeete (10/5): - La ubicación. Y en general uno de nuestros sitios favoritos aquí en México! Una pasada de hotel, con restaurante rico rico. La ducha estaba con mala presión de agua- es l única cosa que me molestó.
Gómez Cámara (10/5): -
JOSE MARIA (10/5): MUY bueno - Locacion y personal Nada
Héctor (7/5): - Friendly staff The road to get to the hotel is bumpy and it makes it a long(er) ride from town
MAXIME (1/5): -
Letizia (10/5): - L’hotel è bellissimo e fornito di tutti i comfort. Si trova molto vicino a Tulum ma lontano dal caos della movida. La camera da letto aveva una piscina privata, letto king, mini frigo e TV smart. L’hotel in generale è dotato di altre due piscine che si affacciano sul mare e di una spiaggia privata. La miglior esperienza per noi nello Yucatan, consigliatissimo! L’unico piccolo difetto è stato il servizio di un barista/cameriere abbastanza invadente. All’ordine dei drink è stato applicato un sovrapprezzo rispetto al listino di 60 pesos a cocktail, non abbiamo ma non abbiamo voluto contestare per non discutere ulteriormente
Michiels (9/5): Très chouette personnel et rapport qualité prix au top - Le personnel et le cadre Rien
Patrycja (7/5): - Bardzo ładny hotel, ale widać na nim ząb czasu. Piękna okolica i duże okna przez, które widzieliśmy i słyszeliśmy morze. Miła obsługa służąca pomocą. Droga dojazdowa-katastrofa, wydłuża podróż o dodatkowe kilkanaście minut. Śniadanie, które oferują to kilka kromek chleba tostowego, masło, dżem i owoce. Wanna w pokoju-widać mocne ślady zużycia.
Nika (4/5): -
Jorge (9/5): - el servicio y la relación precio calidad es adecuado. muy amables todos. las instalaciones si requieren un poquito de mantenimiento.
Adam (8/5): Za tu cenu je to skvela volba - Klid Plaz
Felipe (3/5): - Nada me gusto El acceso al hotel es pesimo. Después de la carretera de asfalto tomamos un camino de terraceria de 4 km aproximadamente, con muchísimos hoyos nos tratamos mucho en llegar. Ubicación del GPS. Esta incorrecta, el hotel se encuentra 400mtrs mas adelante. Limpieza. Desde que llegue a la recepción me di cuenta que habia recipientes de comida para perros que da muy mal aspecto. Mantenimiento. Son instalaciones muy deterioradas, escaleras oxidadas que ponen en peligro la.seguridad de los huéspedes. Desayuno incluido. Te comenta que esta incluido pero es pesimo porque lo único que esta incluido es un cafe y pan y lo demás que quisieras es a la carta y tiene un costo. En conclusión. Yo únicamente me quede un dia, y al siguiente dia despues de desayunar me retire sin que me devolvieran mi dinero no me dieran ningún documento. No recomiendo el lugar.
Darling (5/5): - La cama Instalaciones muy viejas
Angeles (10/5): -
Sierra Arias (10/5): -
Jorge (9/5): - Las vistas, comodidad, excelente servicio Playa del hotel no balnearia
Stephan (9/5): -
Kamron (10/5): Amazing experience! Would stay again! - The staff was amazingggg! The restaurant and staff at the restaurant were also amazing!!! The receptionist makes you feel welcome and safe! More pool swaddles on site. The staff did great constantly cleaning them but, because of the location , flies and leaves constantly fall into the water and you don’t want to bother staff for something so small.
Martha (1/5): I stay only 1 day - Very duty l hospedaje only 1 Day nothing l like
Juliana (8/5): - Las difentes áreas comunes con alberca son geniales al igual que la bella vista Las ventana estaban muy sucias si les hizo falta más limpieza para apreciar la bella y linda vista
Francisca (4/5): Malo - Frente a la playa, la piscina en el techo (pero muy chica). La arquitectura del hotel. 1. Camino para llegar: es un camino de tierra en horribles condiciones. Un auto pequeño o bajo no puede andar por ahí. Son 2.3 km de hoyos. 2. Estacionamiento: no tiene estacionamiento dentro del hotel y NO ES PRIVADO. Está en la calle afuera del hotel. Es seguro de todos modos. 3. Limpieza: al llegar nos dijeron que por haber agendado una habitación básica no teníamos derecho a limpieza diaria. JAMÁS había escuchado eso en un hotel de 5 estrellas. Por lo que al llegar después de nuestras actividades después de la primera noche, la cama no estaba hecha, el basurero seguía con basura. 4. Desayuno: fue irrisorio. Es dos medias frutas cortadas, un café, y 6 tostadas. Nos hicieron pagar una cuenta, donde ese desayuno costaba 360 MXN. 5. Playa: está frente a la playa, pero la arena está llena de piedras y no te puedes bañar. Obviamente no es culpa del hotel, pero si me dicen que esta frente a la playa, yo esperaba poder bañarme. Debieran informar que no es para baño. 6. Pieza: viene con cafetera nespresso, pero sin café. Teníamos que comprarlo en la recepcionista o en algún supermercado. En resumen, debiesen ser más sinceros en esta app sobre camino y actualizar sus fotos, porque no son fieles a la actualidad.
Raul (9/5): Bien, si regreso si el camino mejora. - Las instalaciones El camino de llegada, muchos baches
Kasey (10/5): - Wonderful staff! The hostess was friendly, informative, and pleasant.
Rachel Lexie Hermosa (10/5): It was a great experience. - Clean, organized and quiet. Staffs are friendly. Clean and organized.
Juan jadiel (10/5): - La tranquilidad y el espacio
Maidelin (4/5): - Staff bien amables , Desayuno bien pobre solo café , pan y 6 pizzas de fruta , lo q pidas extra se te cobra extremadamente caros, no ponen café en la habitación y preguntas tienes q pagarlo . La comida en el restaurante súper cara . Mejor q no den desayuno , mi papel satunario se acabó y tuve q ir a pedirlo .
Stephen (6/5): - The staff was great
Jeannette (6/5): - Was Dusty, certain smell. Need more cleaning
Armando Antonio (8/5): Noches magicas - La ubicación junto al mar la playa y las instalaciones de playa descuidadas
Heath (6/5): - The manager was awesome, very attentive and helpful. The property itself just needs some updating. For the price it fit our needs. The road off the 307 is gravel a rough, not the hotel’s issue but be aware.
agus (8/5): ESCAPADA EN PAREJA - EN LO GENERAL BIEN NO SE PUDO DISFRUTAR LA PLAYA POR EL SARGASO
Rocio (10/5): - Nos encanto el lugar!
Beatriz (7/5): -
Anne (8/5): Íntimo para parejas - Calidad precio del apartamento, además del personal atento y,” bañeras” individuales La falta de cortinas para evitar la luz solar, mejor mantenimiento de las instalaciones,
Cesar Alberto (10/5): - Instalaciones Desayuno
andrea.- (10/5): - La amabilidad y profesionalidad de Nuria. Comodidad de la cama. Nada
Miguel (1/5): Drama en Tulum. El sargazo te remata de un sablazo - Lo único salvable del hotel fue el personal No me gustó nada. Llegamos sabiendo que había sargazo, y que eso iba a impedir el acceso normal a la playa. Lo que no sabíamos es que no se podía respirar, ni en las zonas comunes, ni restaurante, ni en la habitación. Había un olor fétido insoportable. Y si no puedes estar en la playa, ni en la piscina, ni en el restaurante (que tiene una cocina muy mala), pues no puedes hacer nada y encima es un hotel caro. Además las instalaciones del hotel están sucias, descuidadas y desgastadas.
Syvenson (10/5): - Amazing place with amazing people!
Nina (6/5): Felt like I was at a petting zoo. With all the cats & dogs running around facilities. - Staff The pets running around, the bugs in pool.
JODY (10/5): - We were looking for a remote quiet get away and it was perfect for that. Beautiful sunrises, great weather, calming waves. Just what we were looking for. They warned us taxis to the location were expensive and they were right. Plan to spend $100 a day just to leave the facility. The facility is a bit dated and doesn’t look quite a nice as the website photos. Still it was perfect for us.
Juan (6/5): - The place is ok. Is a little old. But pof the price is Great
NAOTO (10/5): -
Christina (8/5): - This is a very quiet place to stay. Safe and great for solo travellers looking for solitude or couples looking for a romantic getaway. Not many rooms or amenities. Private balconies and rooftop pool have beautiful views. Very comfortable bed. Restaurant was mid, continental breakfast is quite small and menu options are $$. Overall, enjoyed the stay, the staff were kind and informative of the area.
Raul (6/5): - Super friendly staff Pictures need to be updated on the site, completely different from what it looks like. Needs to be renovated, needs a lot of TLC.
Jasel (10/5): - Great place.
Valerie (7/5): Expériences avec tortues magique , éloigné de tout , personnel au top - La dame a l’accueil habite à l’hôtel et est super sympa , au petit soin , Une plage avec des nids de tortues c’était un expérience incroyable Les Piscine devrait être rénovée un peu , un petit rafraîchissement de l hôtel serait nécessaire Emplacement de l hôtel assez loin de tout
Julie (6/5): - The staff were kind!
Rodrigo (4/5): - The road that leads to the property is a dirt road, with too many potholes and speed bumps, some too high, my rental car kept rubbing the speed bumps, even if when I tried to go very slowly. The first night the room plunge pool had dozens of dead mosquitoes, and the bed sheets had a blood stain. The water of all the pools in the property is cloudy and foamy. The beach was plagued with sea weed and rocks. The day bed and beach chairs need maintenance. The property has potential, but it is understaffed, and dirty. The pools are gross, need deep cleaning. The room has a coffee machine, but the hotel does not provide the coffee pods… ? The service in general is pretty sloppy, and while the hotel owner tried to make things right by having staff changing the bed sheets and removing the mosquitoes from the pool, our first impression was that the place needs a more serious administration and better trained staff. We are definitely not goi g back to O Tulum.
Valentina (6/5): -
Damein (10/5): - Great place to relax and enjoy. Hospitality and very helpfull with infomation. Definitely a place i would stay at again.
Saad Ahmed (10/5): - As someone with several dietary restrictions due to both faith and health, every request was met with kindness, care, and respect. From the moment I arrived, Noori and her team treated me like family. If you’re looking for a peaceful escape where your needs are truly honored, your heart feels at ease, and it feels like a home away from home, there’s no place like O’Tulum! Please do visit O'Tulum, it's an amazing experience and tell Noori I said hello!
Hugo (10/5): - Everything was great!
Jainam (10/5): - Amazing
Stefan (4/5): Disappointing - ... We left after 5 minutes because it was really disappointing
Diana (4/5): Shouldn’t be on booking.com or rated as highly as it is - I liked that I only booked two nights, otherwise I would have left sooner. The shrimp pasta was pretty good. And the allow pets but that’s it. Where to start… the check in was awful. Signing a leasehold of over 5 pages. I’ve stayed in 5-star hotels around the world and never had to dealt with a leasehold agreement, requested a copy of my credit card in case of fraud, had to pay an extra pet fee which wasn’t mentioned beforehand and told just after signing the contract. A whole page of extra charges for washing the linen if stayed, and once you get to the room, all the linen is old and stained. The page of extra charges even include one in case you lose the keychain! A really terrible first impression which if it wasn’t for a long haul flight I would have actually refused to sign and just find accommodation elsewhere. Very run down and outdated overall. Rotten wood paths which felt like an accident waiting to happen. Lack of immediate generator after a power cut. Poor restaurant room service. The pools felt like dirty puddle water tanks. The cenote or lagoons feel more clean. The beach itself was impossible to use. Though they offer you water shoes to avoid destroying your feet, it’s hard to walk to the water. It’s hard to walk to the loungers. The loungers falling to pieces. The only key USP was it being beachfront but nowhere is it mentioned it’s in a rocky beach. I won’t mention sargazo cause it’s a natural thing, but I will mention that the senior host pointed out lots of plastic by the beach and instead of having her staff pick it up, she just said “oh it’s not ours, it’s brought by the tide”. In the three days of our stay no one other than another guest picked up all the rubbish. Shocking! The actual hotel location is another massive con. The worst unpaved road drive of +12 mins to get to it, plus far away from any attractions, shops, restaurants. They really should warn or suggest guests to drive in a 4x4 or quad bikes. It’s like driving in actual craters. The room itself was okay size, but after signing the contract I expected it immaculate and oh boy! Stains everywhere. Cold water only!
Moinul (10/5): - Nourie is the best person we met in Mexico, so as o tulum as an experience
kei (8/5): - Nice small hotel. Great pools. Beautiful area. Pretty decent food. Very nice staff. The infrastructure in room was a bit disgusting, especially the wooden floor in the shower. I had a jacuzzi in room but it was boarded and locked… They had no idea what the vip perks were. Even after 4 explanations, I got nothing. Not a meal discount, not a late check out. Absolutely nothing. There was a dude there with his friend who fancied himself a great singer. So he would play songs loudly by the pool, and suddenly break out into LOUD song himself. I took it with humor but then he had an argument with his friend at 3 am, right outside my thin glass door. After a half an hour I had to tell him to keep it down. Didn’t sleep until ten am that night/day. I would have picked the 5-10 plastic bottles and buckets off the beach, and dug a small path through the sargasso, especially on the couple of days there was none in the water. The moon and stars over sea were gorgeous.
XAVIERA (8/5): - Beach not accesible. Many rocks. Cant swim.
Shara (6/5): - This place is absolutely beautiful and amazing.The food is soooo good, the service
Anthony (10/5): Exceptional -
Baas (10/5): Exceptional -
Hector Luis Neira (10/5): - Great private spot love it
James (10/5): - In summary no hesitation to return to this hotel. Beautiful ocean views in a nice quiet get away from the larger party resorts. The staff were extremely pleasant and helpful! As clearly mentioned the beach out front is not ideal for swimming but 10 to 20 min walk along beach you get to a beautiful calm bay. Main recommendations is to rent a car if you plan to site see as the taxis can be expensive if performing frequent trips (road can be rough so be careful) and if you want to save a bit of money on drinks buy some while in town to bring back to the hotel but they do make some great cocktails!
arianna (10/5): - Absolutely stunning