Hotel Dene & Conference Centre

Location: Highway 28 and Range Road 423, Cold Lake, ca

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• CCTV outside property
• 24-hour security
• Key card access
• Broadcast Live sport events
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Golfing on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Reception hall
• Secured parking
• Casino nearby
• Snow sports gear
• Vegetarian menu options available

Rooms Available

• Standard King

  1 King Bed

  225 sq feet

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access

  Entertainment - 55-inch Smart TV with premium channels and Netflix

  Food & Drink - Coffee/tea maker

  Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Iron/ironing board, laptop workspace, and phone

  Comfort - Climate-controlled heating and air conditioning

  Accessibility - Closed-captioned TV

  Eco-friendly - Eco-friendly toiletries, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking, pet friendly

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Tile/marble floor
  • Alarm clock
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Free Local calls
  • High-speed internet access
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Smart TV
  • Soap
  • Window screens
  • Laptop-friendly workspace
  • LED light bulbs
  • Closed captioned TV
  • Lever door handles
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair

• King Suite

  The unit offers 2 beds.

  Max Occupancy: 5 (5 Adults)

  • Private bathroom

• King Room with Sofa Bed

  This air-conditioned king room comes with a seating area. Please note that connecting rooms are not available.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Sofa
  • Alarm clock
  • Tumble dryer
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Shower chair
  • Heated pool
  • Pool towels
  • Wine or champagne
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Queen Room with Two Queen Beds

  This air-conditioned room has 2 queen beds. Please note that connecting rooms are not available. Roll-away beds cannot be accommodated in this room type.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Alarm clock
  • Tumble dryer
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Toilet paper
  • Shower chair
  • Heated pool
  • Pool towels
  • Wine or champagne
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Single Room

  The single room provides air conditioning and a coffee machine, as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 4 (1 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Private bathroom
  • Coffee machine

Guest Reviews

• Rebecca (10/5): Comfortable, clean and safe place to stay. - Clean, good customer service, good breakfast. Nothing to dislike
• Gregg (10/5): Enjoyable stay - Front desk staff are fantastic, comfy beds, absolutely fantastic shower pressure, full hot breakfast. No complaints
• Tisha (8/5): -
• Faizan (10/5): -
• Blair (10/5): -
• Colleen (9/5): -
• Roger (5/5): Disappointed that we’re not made aware of pool being closed. - Location Pool and fitness centre were closed
• Aubichon (7/5): -
• Singer (8/5): -
• Ryley (3/5): Don't cut corners its not worth it in the long run! - I've been coming to Hotel Dene for the past 5+ years as I do a lot of work in CLFN and FLFN. It has great location and amenities and comfortable beds! I've noticed the attention to detail has dropped since the change in the manager (Colin). The staff seem to be okay but mostly its the following examples that are small but make a difference: - no lotion in rooms (its a dry fall and winter coming up and this should be an absolute minimum) - adding a bottle of water available for guests should also be a standard - my shower head was nearly falling off - I am 6'1 and the shower head was lower than that - I can't propoerly stand underneath the shower! - There used to be mixed fruit with the breakfasts! now its just oranges and apples. Myself and my employees always enjoyed this and sad now that the hotel is trying to save costs that are small but actually people notice. please bring this back... - also there are no coffee sleaves for people taking coffee to go! very uncomfortable and inconvenient! please bring this very cheap addition back - MY employee also said he found a used soap in his washroom... Its the small things that don't cost a lot but go a long way or people notice! this is a crossroad to pick up the slack and remain a great option for travellers in the north or cheap out and cut corners and become a sad story.
• Karen (8/5): -
• Crystal (10/5): I enjoyed my stay. - The staff was awesome
• Kevin (7/5): Nice family oriented place to stay - Friendly staff Pool and hot tub unavailable.
• Laureen (9/5): - It was a very short notice trip but the staff were very accommodating. Beautiful room!
• Manuel (9/5): - Il personale molto accogliente e professionale La colazione è solo americana e non continentale, basterebbe un po di frutta fresca, brioches, biscotti, la pulizia viene fatta ma potrebbe essere più frequente
• Manuel (10/5): - The hotel is beautiful and the staff is perfect and welcoming, I think it's the best hotel in the area. I didn't like the total absence of a continental breakfast,
• Manuel (9/5): - pessima solo colazione americana possibilità di fare una colazione europea
• Rabbit (5/5): Good - Good Good
• Singer (10/5): Very good - Good It was a good place to stay
• Kim (9/5): - Quiet and comfortable No dislikes
• Bobbie-Jo (10/5): -
• sharon (9/5): -
• matt (9/5): -
• Dion (10/5): - The receptionist the morning i left made my day with her big beautiful smile, and friendliness. No restaurant menu's that deliver that far out of town.
• Kevin (9/5): - Pool was closed
• Thomas (9/5): -
• Tracy (10/5): -
• Dustin (9/5): Best accommodation I’ve ever for the cost. 100% recommend - The staff was amazing, the value for the cost was excellent, the room I had I absolutely loved, from the finishing, cabinet/desk style and the accent wall behind the bed all looked phenomenal. The bathroom was excellent, and while I’m not generally impressed by rainfall shower heads because the pressure is lacking, this was probably the best shower I’ve ever had. Super impressed. Nothing. It was unfortunate that the pool and hot tub were down for renovations at the time but that happens.
• Kendall (9/5): Great place to spend a weekend. - Breakfast was great. Something different every morning. Pool was closed for maintenance.
• Colby (10/5): - Quiet area, very friendly helpful staff, clean, nice building and rooms
• Mervin (8/5): - Didn't ues gym or hot tub clean room excellent staff
• Connie (9/5): We enjoy the place and stay - Decent location Maybe renovation of the pool
• Noreen (7/5): Facilities are beautiful but unfortunately, management treated us poorly. - The facilities were beautiful, nicer than I expected. The artwork hanging on the walls was outstanding. It was beautiful to see the local art of Alex Janvier . The room was clean and very comfortable. The food next door at the casino was amazing. The young lady who checked us in at the front desk was fantastic as were most of the staff. Unfortunately, we made an error with our checkout time. On the back of the door it said 12:00 noon. I was traveling for business as a nurse and my daughter came with me for a couple of days. She stayed in the hotel room on our last morning as I went to see a client. The plan was for me to come back to get her by noon. She called me and told me I needed to come back immediately. She had received a call from the front desk, to which she explained our predicament, and then a staff member came up to the room to insist we vacate the room immediately. She explained the error again and even showed them the back of the door with the time stating noon. She was quite distressed over this and I had to leave my client early to come back and quickly pack and leave. It was very upsetting as she was treated as if we were intentionally trying to do something wrong. She found the staff member quite rude and aggressive in his approach. We did show a photo of the back of the door stating noon, to the front desk attendant. She was very polite and apologized. She also brought the photo back to show, I would assume, management. It was very disappointing that she was left to apologize and nobody from the management team came out to apologize. For this reason I'm not sure I would return which is unfortunate as I will be traveling to that area every 6 to 8 weeks. It left me feeling that they're not treating staff as well as they should, leaving these young girls to deal with these concerns. And of course, I was shocked at how they would treat patrons.
• Gordon (10/5): - We had a nice quiet sray, clean room and very good breakfasts.
• Meghan (8/5): - Very spacious room & bathroom Friendly staff Will definitely stay here again
• LISA (8/5): - Room was nice, coffee maker and tv didn't work but no big deal for me
• Analee (10/5): -
• Brianna (10/5): - Great for the one night we stayed. It was clean, smelled great. Only thing is missing a few things in the room like lotion & tissue.
• Carrie (10/5): - The staff was very friendly and greeted you with a smile. The hotel was clean and the rooms were great. I was a little disappointed that the pool and hot tub were not available. Overall it was a great place to stay.
• Maksym (10/5): -
• Jocelyne (10/5): - Room clean, comfy bed
• David (7/5): -
• Sheena (7/5): -
• M VASQUEZ (10/5): - Amazing experience ! Amazing stuff
• Debra (10/5): - We were in room 109 - was a nice room- unfortunately had a view to the back parking lot. Bed very comfortable, bathroom very clean- walk-in shower- unfortunately had no body lotion or special Amenities. Staff very friendly. Check-in was great. Lots of free parking. Full breakfast was good. Casino was separate but a 2 minute walk. This was our second time back and will definitely stay here again.
• Paula (10/5): -
• Mary (8/5): - Breakfast is always delicious
• Sylvestre (9/5): -
• Glenda (10/5): - Friendly staff, clean, beautiful room, free breakfast nice.
• florentina (10/5): - I was surprised, when my husband and I entered the room smells so good, it was very beautiful, the ambiance of the room is so loving, feeling so lovely. I would love to comeback most definitely. The front desk samira is pretty, lovely and very nice and accommodating. Food was great, fruits are fresh, coffee is hot and fresh too. The hotel location is amazing.
• sarah (6/5): - I stayed with my children, unfortunately the pool was under renovations, no child friendly place to eat, no microwave in our room, what looked like puke on the bottom of the bed frame, and if you want to have a bath and a shower at the same time? No problem because the tub backs up!
• Farhan (8/5): - All good
• Maria (10/5): - Very nice, clean and very spacious. Frost desk was very accommodating. Be back and highly recommended for a friend.
• Amber (3/5): -
• Adam (10/5): 5 stars - Great everytime
• Mary (8/5): - Friendly people guess,employees
• Leonard (10/5): - Yes close to the casino
• Warren (2/5): I won’t stay here again sorry. - The front counter staff were professional The housekeepers did an absolute horrendous job of cleaning. Our garbage was never taken out, our bed was never made and we had to ask for new towels.
• Jeff (6/5): -
• Dannette (10/5): -
• Jermaine (10/5): -
• Terrance (9/5): -
• Sherry (8/5): - It is a nice property and would consider staying g there again if in the area. I am concerned about the front desk staff. Not a huge issue but the person that checked us in, sent us to a room that had not been cleaned. Second room - This is a much bigger deal - someone entered our room at 9:45 pm with a validated key. Both my husband and I were in the room and were quite shocked by this. Had I been in there alone, or had we both been out, this may have caused some considerable problems. Fortunately, the man that was given a key to our room was considerate and immediately stepped out and went to the front desk where he apparently had to wait a long time to be re-checked in.
• Adam (10/5): 5 stars - Great place to stay
• Beverly (10/5): Great night stay - It was an amazing hotel
• Monty (10/5): -
• Iris (10/5): -
• mary (10/5): - Says pool and hot tub but not in working order
• Pierre (10/5): Excellent Hotel - Great hotel and casino. Only one complaint was there was no cold water in the room, only hot water.
• Leona (9/5): -
• Rebecca (8/5): Lovely space, reasonable, can’t wait for the pool renovations to be done! - Love the entry, breakfast space, artwork and layout. The indigenous toiletries are amazing! Your breakfast staff Heaven worked so hard. I appreciate the diligence he brought to his work. Silly as it sounds, your elevators close way too fast. We are younger and active people and were hit by your doors, more than once. If you’re loading luggage inside, you’re going to have the door close twice. I’m not sure if the timing can be calibrated, but holy smokes, it’s an injury waiting to happen!
• Donna (10/5): - The bed was so comfortable!! Staff were so accomadating and friendly, always asking how I was enjoying my stay.
• asiya (10/5): - Property very clean, nicely renovated, attentive staff, breakfast included, well priced. one downside is that the pool was closed due to renovations, but it’s okay as the lake is near by. Will definitely stay again
• Nicole (10/5): Great place! - The price was veey reasonable. Awesome breakfast and the staff were super friendly. 100% would recommend!
• Daunine (10/5): - Staff was incredibly helpful and nice! Property was very clean and and lots of parking! Will stay here again.
• Ian (9/5): Superb -
• Patrick (10/5): Great place to stay when in/around Cold Lake. - Great stay, great price, great hotel. Just minutes outside of Cold Lake and right next door to casino, restaurant and gas station.
• Darrell (7/5): Good - Got charged twice for damage deposit. Got fixed the next day.
• Tiffany (10/5): - Very nice breakfast and lovely stay
• Joe (9/5): Superb - All good
• Jess (6/5): Pleasant -
• Tanya (10/5): - Good quality and great staff
• Nathan (8/5): Very good -
• Yasmina (8/5): Great experience - Great customer service, room were clean and comfortable
• Darren (10/5): Exceptional -
• Roger (10/5): Great Stay - Very nice stay. Awesome room, great bed, very clean. Two things...the shower open concept allowed some water on the floor while showering...and no Sportsnet or TSN...small things in an otherwise great stay. And breakfast was awesome with eggs, sausage, bacon, hash browns, pancakes and more! Will definitely stay here again!
• Teji (10/5): - Very nice and clean hotel with reasonable price ❤️
• Ermias (10/5): Exceptional -
• Aradhana (4/5): - Not so good
• Benjamin (10/5): Exceptional - Vety clean and have the best breakfast Nothing
• Gerald (10/5): Last stay in Cold Lake before moving. - Our stay was good. Staff are great. Very polite and helpful. Only downside was the pillows are too soft for me. I think there should be at least one firm pillow.
• Randy (10/5): Exceptional -
• Coulthard (8/5): Very good -
• Sharon (10/5): - Staff was excellent, room was clean, romm was quiet.
• Amber (10/5): - Clean, friendly staff, great breakfast! The area is a little unsafe with the casino next door. Lots of people lurking in the parking lot.
• Joanne (8/5): - Our room was a basic king. The room and bedding were clean, but the shower head was coming off the wall and there was pink mildew all around the base of the shower stall. We found it curious that there was an Ice bucket but no cups. The hotel restaurant Is across the lane way in the casino, but our meals were really good and extremely generously portioned. The breakfast offered up in the lounge area of hotel was excellent! Choices were limited in some cases (only white bread at the toaster), but the hot dishes were really well made.
• Leigha (8/5): - It’s a n ie hotel and friendly staff
• janine carla (10/5): - great
• Shane (10/5): - Very friendly, felt like luxury stay! Fancy neat design! Pet friendly. Amazing breakfast!! Tasted like a five star chef!
• Marcia (9/5): Superb -

Photos