Grand Palace Hotel
Location: near the Reserve Bank of Malawi, Mzuzu, Mzuzu, MW
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Recreational Amenities
Indulge in relaxation with our outdoor pool and fitness center for your enjoyment.
Culinary Delights
Experience a culinary journey at Amore, serving exquisite international cuisine, or savor the convenience of room service and a bar/lounge for drinks.
Convenience and Comfort
Enjoy complimentary Wi-Fi, concierge services, and a complimentary English breakfast. Experience a seamless stay with amenities like a business center, dry cleaning, and a roundtrip airport shuttle.
Immerse yourself in comfort and convenience at Grand Palace Hotel. Book now to elevate your stay in Mzuzu.
Important Information
- Contactless check-out is available.
Policies
Check-in: 12:00 PM - 12:00 AM
Check-out: 10:00 AM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Fitness facilities
- ATM/banking
- Free breakfast
- Safe-deposit box at front desk
- Free newspapers in lobby
- Meeting rooms
- Wedding services
- Tours/ticket assistance
- Conference center
- Snack bar/deli
- Free self parking
- Airport transportation - pickup (surcharge)
- Free English breakfast
- Banquet hall
Rooms Available
-
Presidential Suite
1 King Bed
Soundproofed room
Layout - Separate living room
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Jetted bathtub
- Room service
- Separate bathtub and shower
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Studio
1 Queen Bed
Soundproofed room
Layout - Separate living room
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room
1 Queen Bed and 2 Twin Beds
Soundproofed room
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room
1 Double Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Yoshihiro (6/5): - レストランのご飯の提供がとても遅い
- flemming (6/5): Greit sted - Vi skulle sjekke inn, men de hadde ikke rommet ledig, fikk da to rom hvor det ene var fullt av mugg på. Resepsjonisten var ganske så frekk og stod å lo av oss. Snakket på Checewa og gjorde narr av oss med de andre i resepsjonen. Alle nødutganger blir låst med hengelås, så skulle det skje en brann ja da blir du med brannen og ser ikke dagens lys igjen.
- flemming (10/5): Et godt hotell i Malawi - Et godt hotel med en relativ god frokost, kunne kanskje hat noe ost eller noe annet til pålegg. Men faktisk et veldig bra hotell her i Malawi
- Lilian (6/5): - Walkable and sone friendly and respectiful gems
- Anne (8/5): - This is an excellent hotel with good customer service. Comfortable rooms, courteous staff and an ambient and relaxing atmosphere. My only negative comment is that the pool is not maintained properly and I was not able to swim as it looked dirty. After I made this comment to the front desk they assured me that next time it will be clean so we will see. Otherwise this is an excellent hotel but just let down by this one area.
- Verified traveler (10/5): - Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.
- Verified traveler (10/5): - I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.
- Huw (10/5): Comfortable - Comfortable stay
- Verified traveler (4/5): - Not clean not convenient. Found a gecko in the bathroom. A sick dying one. Very disgusting.
- Leann (10/5): ts worth the price and more - They went out of there way to make my stay great‼️Thanks folks I’ll miss you😀
- Verified traveler (8/5): - It is a nice property but considering that it is classing itself as a top standard hotel, more attention to detail should be given. The hotel lists as having a pool but in reality it is more like a pond ! And not ideal for a serious swim and also does not look very clean. Also some of the chairs around the pool were broken. In the rooms I only found one plug socket which was rather annoying. They try to make one socket for every nation but not very helpful. The restaurant service is good but the chefs are Indian so most food is spicy and people should be aware that this hotel does not serve alcohol although they don't make this clear unless pressed. The first night I was just told that the hotel did not have any wine which I found very strange for a top class hotel but later a manager explained that they don't serve alcohol although they will sometimes get it for you from a bar next door . All in all a nice property, rooms are clean and beds comfortable but some improvements are needed.
- Verified traveler (6/5): - チェックイン時に部屋の種類を間違えられた。スタジオで予約していたのがスタンダードに案内されたので、文句を言ったらすぐにスタジオルームに案内しなおしてくれたが、すなわちフロントには私の予約内容が入っていなかったということになる。 築5年で比較的新しいから、まだ清潔感はある。
- TOYOTA (6/5): - 全体的にスタッフの接客はよかったが、予約がうまく通っていなくて別の部屋に通された。変更のお願いをしたが、スムーズな変更ができず手間取った（担当者が引き継ぎをうまくしていなかった様子）。４人で泊まる部屋なのにアメニティが１人分で、もちろん指摘をすれば持って来てくれるが、言わないと気が付けないのは改善の余地ありな接客レベルです。バスタブにお湯を溜めたかったのだけども、栓がうまく閉まらず使えなかったのは残念（修理工さんを呼んだが直せず断念）。時間外朝食をお願いしたが快く対応してくれたことなど、もちろん気持ちよい接待も受けました。スタッフ同士の情報連携をきちんとして「自分は聞いていない」を言い訳にしなくなると全体のサービスレベルが良いよくなると思います。
- Richard (10/5): - The staff are super friendly. The restaurant happens to be the best place in town to eat. I have stayed here before and will plan to do so again whenever I am in Mzuzu.
- huwp (10/5): Friendly Staff - The staff that knew my name from previous stays greeted me by my surname and asked how m wife is. Staff always courteous and can't do enough for you.
- Sam (10/5): Great stay on Mzuzu - My stay was very good. It was comfortable, consistent power, strong internet, great food and service. I was very happy with my chose to stay here.
- Don (8/5): Pleased in Mzuzu! - Service at the hotel is exceptional and it is by far the best place I have stayed in Mzuzu. Food is outstanding for the price!
- Verified traveler (6/5): December Visit - Poor electric problems in Mzuzu, Hotel didn't have backup generators working during the stay. This is notorious in December, family friends informed me during my stay. Electric went off in the middle of the night Sun / Mon morning, off until returned to Hotel during the evening. Again went off during Mon night / Tue morning and didn't come back on during Tuesday morning and early afternoon.
- Verified traveler (8/5): Very comfortable hotel - It was my first stay at this hotel but I could spent comfortable with good facilities and nice meals. I could feel as if I am in the other developed countries.
- M (8/5): Modern hotel in Mzuzu - Modern hotel in Mzuzu, quiet when I stayed. Room quality good.
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