Greswolde Arms Hotel by Chef and Brewer Collection

Name: Greswolde Arms Hotel by Chef and Brewer Collection
Address: 1657 High Street, Knowle, Solihull, England, B93 0LL, Solihull, GB

Location: 1657 High Street, Knowle, Solihull, England, B93 0LL, Solihull, GB

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Terrace and Garden Views
Enjoy stunning views from the terrace and garden, perfect for relaxing and unwinding after a day of exploration.

Delicious Dining and Cozy Bar
Indulge in a satisfying meal at the restaurant and top it off with a refreshing drink at the bar/lounge, the perfect way to end your day.

Convenient Amenities
Benefit from amenities such as complimentary wireless internet, dry cleaning/laundry services, and free onsite parking, ensuring a comfortable and stress-free stay.

Immerse yourself in the heart of Solihull's historical district with a stay at Greswolde Arms Hotel by Greene King Inns. Book now for a memorable experience!

Important Information

Contactless check-out is available.

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 10:00 AM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Meeting rooms
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Internet access in public areas - high speed
Meeting rooms
Smoke-free property
Free self parking
Electric car charging station
Banquet hall

Rooms Available

Single Room

1 Twin Bed
107 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, phone, and wardrobe or closet
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking

Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Low-height counters/sink
- Bathroom emergency pull cord
Twin Room

2 Twin Beds
107 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, phone, and wardrobe or closet
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Low-height counters/sink
- Bathroom emergency pull cord
Double Room

1 Double Bed
107 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, phone, and wardrobe or closet
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Low-height counters/sink
- Bathroom emergency pull cord
Accessible Double

1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Low-height counters/sink
- Bathroom emergency pull cord
Family Room Sleeps 4

1 Double Bed and 1 Double Sofa Bed
108 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, phone, and wardrobe or closet
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking

Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Low-height counters/sink
- Bathroom emergency pull cord
Superior Room

1 Double Bed
107 sq feet

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, phone, and wardrobe or closet
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Low-height counters/sink
- Bathroom emergency pull cord
Family Room

1 Double Bed and 1 Twin Sofa Bed
108 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Desk, phone, and wardrobe or closet
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Low-height counters/sink
- Bathroom emergency pull cord

Guest Reviews

Heather (10/5): - Great place to stay, clean rooms and staff were very helpful and friendly. A nice atmosphere and good food.
Richard (6/5): - Nice old hotel
Richard (8/5): - Very nice
N (8/5): - Everything was great but the one and only thing I would say could be improved would be the lighting in the room. There’s no lighting around the mirrors when you’re trying to get ready for your night out.
Philip (10/5): - Very helpful and friendly staff.
Ross (10/5): - The room was lovely and staff were very helpful
Jennie (8/5): - Convenient for NEC, easy parking. Clean.
Steve (6/5): - First room tv no sound. Moved to much smaller room with no reduction. Needed a sat nav to get to the room! No lift
Colin (8/5): Rooms look tired - Have been using this hotel for the last 5 years on a regular basis and it is starting to look tired. Rooms could do with an update.
Chris (10/5): - Great stay would recommend
David (10/5): Overall excellent - Great hotel. Clean, great room and great location and the breakfast was very good.
Michelle (8/5): - Great facilities, convenient location & parking.
David (6/5): - Breakfast not exeptional
David (10/5): - very helpful with our bikes
Keith (8/5): - Good overnight stop. Managed to get food at 9:00pm.
ShellyDevon (8/5): Very good value for money - We had a very comfortable 2 night stay in this hotel. Immaculately clean. We had an assessable room which had air con. Lovely comfy bed spotless everywhere. Tea, coffee, biscuits replenished every day. Chocolates on bed on arrival. Iron, ironing board, hairdryer, shower gel all provided. Continental & cooked breakfast included. Much nicer than some of the reviews I read. Staff all very friendly. Will definitely be staying here again when we are back in the Midlands. An excellent central base. Thank you Greswolde Hotel.
Scott Alfred (10/5): - Very convenient in the centre of KNOWLE TOWN
Natalie (10/5): - Staff most accommodating, no lift, but they were able to change our room to the ground floor. Lovely decor, spotless. Good bar menu and breakfast. Parking easy. Would definitely stay again. Thank you.
Scott Alfred (10/5): - In the HEART OF KNOWLE.
Suzanne (8/5): - Nice place and comfortable room
Jason (10/5): - Would recommend to friends and colleagues.
LINDAJ745 (6/5): DISAPPOINTING - Met with some friends for lunch today. been numerous times and the food is really good. Although today the food was not hot so very disappointing had 2 x Garlic creamy mushrooms that were edible but luke warm I think they had been sat waiting for 2x chicken strips as they were piping hot. I had the mushroom & ale pie which again was luke warm and the veg and potatoes were too. Very disappointing today as I did say to the waitress it wasn't hot enough and she just apologised.
flygetcape (10/5): Excellent - Here for 1 night for work. The chexlck in lady was lovely, polite, and most helpful. Rooms are clean and nice as well. I do not work this way very much, but if I do find myself working near, I would not hesitate to stay here again Free parking for hotel guests as well, which is nice. A lot of hotels exploit expensive parking. Very impressed. Thank you.
Happy_loving (6/5): Very Tired Hotel - Hotel room was very clean as was the bathroom. Adequate for what we needed 1 night stay Hotel it’s self very tired needs a good lick of paint. Did not eat at the hotel so can’t comment. One member of staff was really very rude to my husband seemed to have an attitude problem. Not welcoming at all. We won’t return there is no excuse for bad manners.
J (6/5): - Hotel bedroom was very clean as was the bathroom,adequate for what we needed 1 night stay. Hotel its self is very tired and is in a desperate need of a good lick of paint. we did not eat at this establishment so can't comment. One member of staff was really very rude to my husband he seemed to have an attitude problem. Not welcoming at all. We would not return there is no excuse for bad manners.
Parita (10/5): Nice and Cosy - Lovely and cosy. Nice warm welcome from staff. Really loved my room. Had everything I needed in the room.
B8328EOsaraht (10/5): Excellent Service - I hosted a Team meeting here with an overnight stay for the team. The staff couldn't have any more helpful. The meeting room was set up perfectly, refreshment's and a lovely buffet lunch was supplied. The staff looked after us very well in the evening and the evening meals were lovely.
329tertiav (10/5): Best meal & service - Amazing service. Amazing Christmas lunch. Five stars to the chef and friendly and efficient staff. Best I’ve had!! Placed us at a corner table as requested. The starters delicious huge tiger prawns cooked to perfection Mains even better with a good variety of veg. Dessert was something out of a Michelin star restaurant.
Fiona (10/5): Greswolde Arms Hotel - We stayed here as it is very local to my sisters and were up for a family Christmas and we were not disappointed. We were welcomed and everything was polite and friendly. The room was well presented and there were even chocolates waiting for us. Plus a fully stocked coffee/tea/hot chocolate and biscuits. The ensuite had a wonderful shower plus clean fluffy towels and a heated towel rail with shower gel/soap. The heating was on and it was very warm when we arrived, so we turned it off and would have been better to have left on a low setting as it was slightly chilly in the morning. We had breakfast and this was a lovely cooked meal with also cold buffet with pastries and cereals. The room was clean and whole visit was welcoming and we will definitely stay here again on our next visit.
sheronp456 (10/5): Relaxed & Welcoming place to visit whether visiting for business or pleasure. - Every year I get the pleasure of visiting The Greswolde Hotel for my family Christmas lunch. This year we were taken care of by the sweetest little Elf by the name of Sam, what a delight she was. The meal was very tasty, the atmosphere was jolly and the variety off food was perfect for whatever type of appetite. In the past my boys have stayed over for a couple of nights in the hotel as the rooms are spacious & beautifully clean. Haeden, Adam & Max behind the bar always welcome us like friends when we arrive. Great parking for those with disabilities, electric cars and located right in the centre of the lovely village of Knowle and it's independent shops. Whether you nip in for a coffee or a couple of cheekies you will be well taken care of. I really like this hotel & its staff, they haven't let me down to date.
Matt (6/5): Nice, but shocking service at breakfast. - It's a nice place - the room was very good - and enjoyed a good meal in the evening. However, the service at breakfast was shocking - very poor indeed. I came into the bar from the hotel (so it's obvious I stayed) - and thanked like I was leaving - rather than directed to breakfast. A 'wait here' board - with no one in sight - so I find a table. No glasses for OJ - so I ask at the bar. No one takes my order - I go to the bar. I go to get a cup of tea - no cups - I go to the bar. The morning service seemed like they were caught napping - their manager needs to go see for themselves, and HO need to send a mystery shopper in....!
Greg (10/5): Great find - Stayed here a good number of times and always enjoyed our stay. Food is always decent albeit pub style grub, restaurant can get busy so worth booking a table, very easy to do on the app. Staff always polite and extremely helpful. Rooms are a good size and always clean and well presented. Bar area is usually pretty busy every evening but has a great atmosphere.
kellysX7014QG (10/5): Great service and staff - Went here yesterday for a family meal It’s was lovely staff “Lee manager and “Atlanta who served us went above and beyond expectations Having a child who is a very fussy eater was able to have a taster before we ordered One happy boy and parents Sevice was next level Will certainly be returning Thank you so much
Liam (4/5): - Had to wait ages to check in, bar staff were just looking at me! Had to ask for someone to check me in. Paid for breakfast but couldn’t find anyone to greet me for breakfast so just ended up leaving. Nice hotel / pub facilities just a lack of staff
lesleyrS9174PF (10/5): Lovely food and staff who make your visit one to remember - A smashing menu and Adam looked after us beautifully. We really enjoyed the salted caramel sundae and the Bramley apply pie. Thankyou for a great lunch! The ambience is intimate and fashioable. Easy to access from the M42 as well, with onsite parking.
Verified traveler (10/5): Excellent value. Great place to stay. - Nicely updated old hotel/pub that gives you old English character with modern amenities. Small hotel (<35 rooms), but the rooms are a nice size and the decor throughout is warm and comfortable. Pub includes a beautiful bar and a large dining area. Only ate breakfast there, but it was great and worth paying extra to get it included. Employees were friendly and went out of their way to meet our needs. Great location. Only knock I would have was that my bed was a bit firmer than I prefer, but it was still comfortable.
James (6/5): It was ok - It was ok
David (8/5): - Repeat visitor for many years.
michaellY3414HO (4/5): Lovely accommodation, shame about the food - We have just returned from a stay at the Greswolde Arms on 6/10 Everything was fantastic and everyone was really pleasant and helpful apart from the food which was diabolical. We ordered 2 burgers which were cold , a chicken strips and chips that was cold, and a roast beef that was cold with beef that could not be cut with a knife which I attempted to eat with my hands. I sadly have to say I am 61 years old and it it was the worst roast dinner I have ever eaten. We didn’t complain at the time as we were having a lovely evening and didn’t want to make a scene. I am also sure that everyone does their best to provide high quality food but on this occasion it failed miserably .
frannipops (6/5): Just a couple of niggles - We booked into this hotel very last minute for two nights and were pleased there was a room available. This is probably because there were very few others staying! But nonetheless the room was just what we wanted and a very comfortable bed. The bathroom was very compact and there were problems with both the tap fittings on the basin, which were loose, and the toilet flush, which was also loose - a bit of TLC definitely needed. We ate breakfast two mornings running. As another reviewer wrote in July, this was disappointing. One morning coffee was available, the next sachets of instant coffee and hot water only. There were few cereals offered and the muesli was non-existent both days. The bread for toast was dry and felt like it had been recycled from the day before on the Sunday. The cooked food should have been delicious but was just not hot enough, served on cold plates and poached eggs which were over cooked, as if they had been waiting to be served and again there were only 3 couples at breakfast, so the staff were hardly pushed. Despite all of the above, the convenience of the hotel was paramount and the bedroom was very clean and we will book again when visiting Knowle.
Eve (10/5): Nice! - Was pleasantly surprised by the room, great size and very clean
I663DSsaraht (10/5): Great place to stay and great place for meetings - I have been using here for meetings for a while now. Everything is prepared for us and the staff are amazing. They make sure we have everything we need. Food is excellent and plentiful. The hotel rooms are lovely, clean and comfortable. Highly recommend
David (10/5): Weekend stay - Check in was very good. Staff very friendly. My room is lovely and comfortable.
Dundreamin (6/5): In need of TLC - First the bad news, having booked a year in advance one double and one single room both rooms were set up for single occupancy and due to a burst tank the hotel restaurant was out of bounds on night one and probably for the same reason our daughter in room 19 had no hot water for 2 nights. Now the good news, in recognition of the problems, we have been reimbursed for room 19.
Anna (8/5): - I have only given staff and service 1 star as there was one member of staff who was very rude when serving at the bar to both my partner and other customers waiting to be served. We were going to enquire about having breakfast before leaving however the same member of staff was on the reception desk and didn’t even raise her head to acknowledge us and even though we were standing in front of her we were totally ignored. Consequently we just left our room key and went for breakfast elsewhere.
errolh643 (10/5): Great find worth a visit ! - We are the Probus Club of Solihull ,we recently visited the Greswolde Arms for our coffee morning, Samantha and Michelle are amazing members of staff members they made us very welcome and nothing was to much trouble , we are now using this place regularly for our coffee mornings keep the good work up.
Z4265YClindab (10/5): Very pleasant stay - Stayed one night on our way to Devon, would recommend this hotel to everyone, check in was quick and simple by a very pleasant young man, our room was fabulous, one sofa bed open ready made as we entered the room, tv, desk tea making facilities, round corner king-size bed, place for hanging clothes, iron ironing board, another tvand bathroom with bath, overhead shower 🚿 and soap, shampoo all there, we also had our evening meal which was delicious served by a friendly lady named Michelle, all in all fabulous
Emlyn (8/5): - Great little hotel.
M634QXkateh (10/5): Amazing 40th - all round superb! - My family and partner organised a surprise 40th birthday celebration for me at The Greswolde Arms. The experience was wonderful. The staff: Michelle, Hayden, Adam, Catlin, Kieren and Mike were all so friendly and could not do enough to make the event special and memorable. The food served was also well presented and tasted delicious. Several members of the party opted to stay overnight in the hotel. The rooms were really well equipped, clean, modern and well decorated. Thank you all at the Greswolde Arms!
Blibblub09 (10/5): Lovely stay thank you - Lovely friendly hotel. Comfortable room, fantastic bed…. Very clean. I wouldn’t hesitate to book here again. Reception staff were both lovely. Lovely venue for a party too with excellent food options. We will visit again soon. Love that it’s dog friendly too
Nashaat (10/5): - Service was both friendly and professional. On checking in, we asked if we could have a quiet room and it was immediately changed. Tea and coffee were generous and welcome note and chocolates we a nice touch. This will become a regular place to stay when visiting family.
X1944RJrichardc (10/5): Great Over Night Experience - The stay was great, warm welcome by Michelle and at breakfast in the morning, she had a great way and a great sense of humour. The chef John was also friendly and asked how our breakfast was which was a nice touch seen as we were there towards the end of the service times and appreciated he took time out to check. The rooms were good and not as noisy as I would have expected given the location. We had a meal there at the night after the afternoon in Solihull mainly due to being convenient and staying there. Haydn and James and the rest of the team were great and had amazing banter to make you feel not just like another hotel guests. Great selection of drinks and the food menu was varied and what you would expect from a chain brand like Chef and Brewer. Great parking for the hotel and booking direct the room prices where excellent for what is pub style accommodation. The external court yard/patio was a nice area to sit and have a drink on in the sun and the crowd was a mix but was friendly and not threatening. Will revisit if in the area again as the location in Knowle is amazing and 10 mins max in a taxi to Solihull.
Jonathan (8/5): - Solid place to stay in area. Would definitely return.
Caroline (10/5): Great hotel - Lovely hotel, stayed in a family room which had good decor and the room had separate areas for me and the kids to sleep.
Deborah (8/5): - Room nicely furnished, good standard of tea/coffee facilities.
L3386RTkateb (8/5): Good and friendly - The hotel and the staff are good. The evening meals are good. The breakfast food is good, but the way breakfast is presented could improve. I stay quite regularly and I've noticed simple things like there being no cups and saucers at the breakfast self-service; the juices and the hot water having run out; and the cooked breakfast being served on cold plates. If it were not for these matters I'd give it 5*.
Maaz (10/5): - All great
I582VImargareth (2/5): Avoid this place staff have a bad attitude - We had booked a table,in arrival we went to the Bar for drinks and then told a waitress we had a table booked,we were taken to our table and told she would return in a couple of minutes to take our order.We were left waiting 20minutes and still no staff around,we were the only diners in there so I went looking for somebody finally a man appeared and said you okay,I said can we order.He came to our table and my Husband said we've been left here waiting it no apology and when we said is there anyone to cook our food he said I don't know so we got up and said forget it were leaving and would be doing a review,he just laughed and was mumbling under his breathe.What a terrible attitude to have with paying customers.We went to the Drum & Monkey and what a delight,staff very efficient friendly and the food was excellent.To think it's the same group but obviously run professionally and value custom.
Tracie (6/5): Food & Service, room for improvement! - We came last February and thought the food was great, what was printed on the menu, was served. Your new chef seems to dish up what he wants. The chef & Brewer Benedict should also be served with mushrooms, I thought he was having a bad day but he served 2 others colleagues the same without mushrooms. The roast, we had just finished work late so we eat around 7pm but that should no excuse to served the roast potatoes (which were not even traditional roast potatoes) were hard and hollow. He should not have served these up but instead offered an alternative. We didn’t all sit together on Sunday but we all had the roast and mentioned the potatoes the next day, the roast was also lukewarm. At the time we didn’t complain, I think because we were tired and couldn’t be bothered. I also did not want the Yorkshire pudding but it was served!!! Fish & Chips on Monday night was missing my peas and my colleague’s burger and fries, well were they fries, they certainly were not fresh fries. Breakfast, your team of lovely young ladies order to chat at the other end of the bar, twice I had to go to the bar to place my order. Unfortunately, I was checked into room 31 but your lovely reception did not mentioned that someone was available to carry my luggage to room 31, 40 stairs away from reception, there were no other double rooms available when I called from the room. JJ was fantastic, service quick, professional and collected my luggage.
Megan (10/5): Good hotel - Easy to get to from the M42, and free parking. Hotel is clean, the staff were friendly and the room was a good size. Air con in the room which was also important for the summer. The restaurant/pub attached served good food too. Would stay again. Only downside was no lift, but this trip I didn’t have much luggage.
Daphne (10/5): - no shampoo in the room so remember to take all your own toiletries. The two ladies on reception couldn't have been nicer. I have a slipped disc so I can't take my heavy luggage upstairs. So lovely to see friendly and helpful people. Drinks and biscuits left in the room were lovely. No bottled water. Huge comfy bed and large bathroom.
Robert (8/5): - Nice place attended private venue with separate bar, poor. Used main bar in pub.
Nicholas (6/5): - nice to stay in a large property on the main road, but still quiet. Breakfast service and staff excellent, but lay out and quality of food disappointing .
Shari (10/5): - The Greswold is absolutely beautifully renovated. The rooms a very large, full size bath, the staff is incredibly nice. The restaurant downstairs is lovely! Easy walking to all shops & pubs
Anne (10/5): Great village location hotel - Great hotel. Clean and spacious rooms.. Lovely village location. Lots of food choices in the area. Would highly recommend.
Darren (10/5): - Stayed for a couple of days while visiting the NEC. Top service from very friendly staff. Clean room and great food. Would definitely recommend and stay there again
janet (10/5): - Superb hotel in excellent location
Douglas (8/5): - From 8.40 am I tried to raise someone at Reception on at least 3 times over I/2 hour. No one came to answer the bell and the only one around, a waitress could not locate ANYONE. You lost a £100 sale.
Charlotte (10/5): Great hotel - Stayed here last night with a friend, as we were going to a gig. The hotel was lovely and clean. The lady working on reception yesterday was so kind a friendly
John (4/5): Could be lovely but let down by a lack of staff. - This could be a very comfortable hotel as it is in a lovely village outside of Birmingham. However it is let down by by a lack of staff with the reception only open at check in and check out times otherwise you have you have to go find someone to help with queries. Our room looked out onto a flat roof on which were placed various refrigeration units which were very noisy at night and the window had frosted glass, presumably to mask the view. Whilst the cooked food at breakfast was ok the continental display was poorly stocked due the lack of staff resulting in guests having to constantly ask for things such as butter, milk and bread for the toaster. However the staff in the Chef and Brewer pub in the same premises during the evenings were extremely helpful and the evening meal excellent.
John (6/5): Comfortable Stay - Can't charge anything to room, real pain
Tracie (8/5): - The bar area for the evening and especially breakfast was very cold as no heating on at all, otherwise very good.
DAVID (8/5): - The hotel was perfect for my brief stay (up from Devon for a funeral in Knowle Church) although I know the hotel well having lived in the area from 1976 to 2003. Just one small suggestion for improvement: I believe that a direction sign to Reception is needed on the wall to the left of Room 4 pointing left. This would help enormously!
MARTIN (6/5): - Check in was a nightmare! I actually had two pints at reception when waiting to sort room at the family room which I booked had a useless sofa bed with a 5cm foam mattress. Very poorly handled with numerous armature excuses. I explained we were going around in circles and suggested there could be a spare single bed in another room and offered to collect it ourselves. We were told that no rooms had spare beds, a colleague of ours happened to overhear the conversation said that he had a spare single in his room and solved the problem. This took an hour to sort and with no apologies or any consideration for other guests waiting to check in. Bar staff totally uninterested in serving and need training.
Jane (8/5): - Nice hotel located within a pub chain - Green King/Chef & Brewer. Lovely big spacious double en suite bedroom- very clean and tastefully decorated. Large tv and tea/coffee making facilities- lots of hot water for either a nice relaxing bath or a quick shower. Room warmed up very quickly which was mu h needed after being out in the wet and cold. Bed was very comfy - pillows were a bit hard but had a decent nights sleep anyway. Would return again as very convenient for NEC - Knowle is a lovely little town with some quirky shops and nice eateries.
James (10/5): - Perfect
Neil (10/5): Superb hotel, wonderful staff. - Superb hotel and staff, very clean, car park next door to the hotel and bar and restaurant services.
Derek (8/5): - Bathroom fan was broken and full of dust. Very unhealthy. Most of the tea cups were chipped.
Verified traveler (8/5): Clean, comfy and great for the airport! - We stayed here after a long day of travel. Booked it after we discovered our flight to Birmingham airport had been delayed so we would be later getting back than planned. Our flight was delayed further and we were concerned we would miss check in, I was unable to get hold of the hotel via phone or email, which was a concern. Luckily we landed a little earlier than expected and got there around 8:30. It was only a 10 minute drive to the airport so ideal!! This hotel was lovely. Looked like it had been newly refurbished. Room and bathroom were traditional but modern. Shower was nice and toiletries smelt good. The greeting at reception was great and the bar had a good range of drinks. We arrived late so didn't eat but the food looked and smelt delicious. We would have eaten there if our travel plan hadn't been delayed. We left very early in the morning and the night porter was friendly and helpful. The parking was included as well which was great. Overall apart from issues communicating the experience was lovely and we would definitely stay again if were flying into Birmingham.
Elizabeth (10/5): - Great value comfortable stay. Comfy bed, soft linens and nice decor. Air conditioning was a nice surprise in a UK hotel. Bathroom was quite small but great shower and clean, all looked recently refurbed. Take your own toiletries as only hand soap provided. Big tv and coffee/tea facilities. Breakfast in the pub was great so would recommend B&B.
Mark (10/5): - Will stay again when back in area
Alicia (10/5): - The hotel is very modern and clean. It has a restaurant with delicious food and beverages. The staff is very helpful and friendly.
anthony (10/5): - Our second time staying here. Staff were super accomodating. Great place to stay when visiting family in the area.
Deborah (10/5): - Nice spacious room
Irene (10/5): - Enjoyed my one night stay. Comfortable clean bed. Clean room, Lovely and quiet. Dinner was fine just had to wait as it was busy. Nice area. Would stay again.
Graham (10/5): Comfortable - Hotel has been upgraded and is very comfortable. Our room was huge with lovely free standing bath but we had to go along lots of corridors and stairs. At breakfast cups were chipped and not that clean but food was great
nicola (8/5): just okay - I think for the price i would have expected better quality of pillows and some some nice toiletries. Its an older building so was very creaky. So was conscious of walking around the room. We had dinner at the pub, and again the quality was not good and breakfast was dreadful, not worth the £10.50
Ian (8/5): - A good Public House with rooms,clean and tidy Staff were very pleasant and a night porter is on hand. A down point is that there are a lot of stairs and if like me with mobility issues it is exhausting
Adrian (6/5): Nice hotel, bar and restaurant. Loo issues ! - The pub/hotel was really very well decorated and contemporary. Nice bar and food options. The family room we stopped in (number 1) was really well presented and comfortable. Unfortunately the toilet didn’t flush properly, we reported this to the reception after our firsts nights stay. We could see that the maintenance man had been to the room but it was no better. We mentioned this when we returned to the hotel at 11pm, the receptionist offered to move us rooms but as it late so we declined. The disappointing aspect of this was you could tell this was a long standing problem that hasn’t been fixed. Yes we would stay here again but I don’t think it’s too much to ask for the loo to work.
Lorraine (4/5): - Unfortunately, the heating in 15 of the rooms wasn't working (February 2023) and we didn't want to use the little fan heater provided. We switched to the last available room with heating. The receptionist had to work hard under pressure to keep people happy; we were the lucky ones. Our meal was poor and one main course was returned. It's a shame because the dining room was pleasant and spacious but the menu didn't live up to the expectations. There are a lot of staircases to negotiate with luggage as this is an old hotel. It's a pity it was let down by a heating problem and poor food because the location and property deserve better.
David (8/5): - Convenient.
andrew (10/5): - Very high standard
Peter (8/5): - Rooms ok
Ms CA Lewis (8/5): New Year stay - I got a great price for the room as I booked in June. It is rather dated and had I paid full price which was £150 fir NYE I would not have been so happy. The price I actually paid reflects what you would expect for the aged room
JOHN (10/5): - Clean and comfortable. Friendly, compitent staff. Good breakfast.
Neville (6/5): The hike - The actual place, bar, restaurant is great, good buzz, good breakfast at a decent price, unfortunately we were put in the furthest room from reception, up a flight of stairs down a flight up another and we are in our late 60’s and I know the hotel wasn’t full as I looked it up later and could still have booked a room so no idea why we were put in there, I did mention this when I made the journey back to reception and was given a list of a few room numbers that were nearer, this was for our “next visit”
Kevin (6/5): Disappointed - The room was cold. Coffee served at breakfast was lukewarm. Toast was barely cooked. Mushrooms were out of a tin. TVs in lounges all muted and manager refused my request to put some sound on one of them. d
Chris (8/5): - Easy to find, very comfortable place to stay, with parking incl and only 20mins from NEC. Bar restaurant meals available. Good breakfast. Could be better sound insulated as we could hear TV from neighbouring room and voices in corridor. Much better than Premier Inn option for similar price.
Adrian (10/5): - Nice rooms, very clean. Breakfast excellent with good choice . Priced lower than hotels of similar quality. Would definitely recommend
Stuart (10/5): Worth a stay when visiting NEC - Short stay visiting NEC which is about 15mins away so a great location. Staff were all friendly and helpful with a smile so felt genusinely welcome. Food was very good as was breakfast. Room shower adjutment broken- otherwise hard to be critical. Will stay again for NEC visit.