Hanoi Maro Hotel

Name: Hanoi Maro Hotel
Address: 64 Cau Go, Hanoi, vn

Location: 64 Cau Go, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Sleek and Modern Accommodation
Maro Hotel in Hanoi's Hoan Kiem district offers stylish accommodation with a terrace. The rooms, featuring wooden flooring, come with air conditioning, heating, and ironing facilities. Guests can unwind in the seating area or enjoy amenities like a minibar and electric kettle.

Exceptional Services
The hotel boasts a 24-hour front desk with bilingual staff, ready to assist with tour arrangements, ticketing, and more. Services include luggage storage, currency exchange, and a gift shop.

Convenient Location
Situated near key attractions like Thang Long Water Puppet Theater and Ngoc Son Temple, Maro Hotel is a short walk from Hoan Kiem Lake and St. Joseph Cathedral. With Noi Bai International Airport just 21 km away, convenience is at your doorstep.

Book your stay at Maro Hotel for a memorable experience in Hanoi.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
Ironing service
Car hire
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Public transport tickets
Fire extinguishers
Smoke alarms
Key access
CCTV outside property
24-hour security
Security alarm
Key card access
Cooking class
ATM/banking
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Internet access
Housekeeping on request
Wine release events
Bicycle-friendly property
Guest education on local ecosystems and culture
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Deluxe Queen Room

Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, soundproof walls, a mini-bar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
Triple Room with City View

Providing free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned triple room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 2 beds.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to private pool
- Access to a private beach
- Free newspapers and magazines in the executive lounge
Deluxe Double or Twin Room with City View

Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned twin/double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 1 bed.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to private pool
- Access to a private beach
- Free newspapers and magazines in the executive lounge
Family Condo, 1 Bedroom, City View

1 Twin Bed and 1 Double Bed
322-sq-foot room with city views

Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Detached private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No rollaway/extra beds available
Smoking And Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Private bathroom (not in room)
- No rollaway/extra beds
- Smoking and Non-Smoking
- Bedsheets provided
- Bed sheets not available
Suite, City View

1 King Bed
484-sq-foot room with city views

Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Detached private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Slippers
- Electric kettle
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Private bathroom (not in room)
- Bedsheets provided
- Bed sheets not available
Family Room with Balcony

Furnished with soundproofing, this family included a seating area with sofa and wardrobe. Guests can relax in after a busy day with flat screen TV, mini-bar and refrigerator. An attached bathroom comes equipped with a shower, slippers and free toiletries.

Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor dining area
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to private pool
- Access to a private beach
- Free newspapers and magazines in the executive lounge
Family Room with External Private Bathroom

The family room's kitchen, which has kitchenware and a tea and coffee maker, is available for cooking and storing food. This air-conditioned family room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
Deluxe Double Room

Featuring heating, this double room has a flat-screen TV with satellite channels. An electric kettle, wardrobe and ironing facilities are included. A private bathroom is fitted with a shower, hairdryer and slippers.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to private pool
- Access to a private beach
- Free newspapers and magazines in the executive lounge
Deluxe Twin Room

Featuring a seating area, this twin room has a tea/coffee maker and refrigerator. A flat-screen TV with satellithe channels and wardrobe are provided. An private bathroom offers a shower, slippers and free toiletries.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to private pool
- Access to a private beach
- Free newspapers and magazines in the executive lounge
Suite with City View

Featuring city view, this spacious suite it fitted with a seating area, flat-screen TV and mini-bar. A tea/coffee maker and refrigerator are included. An private bathroom provides a shower, hairdryer and free toiletries.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to private pool
- Access to a private beach
- Free newspapers and magazines in the executive lounge

Guest Reviews

Sandra (10/5): Highly recommend Maro Hotel-next to Hoan Kiem lake in Hanoi Old Quarter - My best stay in Hanoi recently. Huge room (about 45-50 m2) with nice city view. 20 metters from famous hoan kiem lake in the old quarter. Free early check in (at 8:30 AM). Breakfast is included. Best friendly staffs helping to organize trips to Halong bay and Ha giang with very good price. Thank you again. We'll be back next week Thank you Maro hotel and nice people running this property!
Pavlina (8/5): Byli jsme spokojeni, az se do Hanoje vratime, tak to bude opět Maro hotel. - Skvělá lokalita, čistota, snídaně super, personál perfektni, skvělá komunikace a vstřícnost, transfer z a na letiště bez problémů, prostě perfektni služby. Tento hotel určitě doporučuji. Net Nic mě nenapadá.
Quỳnh (10/5): - Phục vụ tốt sạch sẽ vị trí tốt giá tiền vừa phải, nên ở
Dix (10/5): 20 mét từ bờ hồ Hoàn Kiếm - ngay phố đi bộ nhiều hàng ăn, atm,... - Phòng to - 45 m2 và nhìn ngay ra phố. Ăn sáng rất ngon, nhân viên cực kỳ thân thiện và nhiệt tình. Tôi đặt tour đi Hạ Long 1 ngày tại khách sạn và được ưu đãi giá tốt, tour chất lượng!
Gennelle (10/5): - Really comfortable bed, center of everything location, big room, clean bathroom, seamless airport transfer As others mentioned, because of the central location, it can be noisy at night
Steven (8/5): Perfect location for visiting the old town, lake and the weekend walking street. - Location is perfect for visiting the old town, lake and weekend walking street. Adjoining rooms could be heard through the walls.
Fuller (3/5): Paid twice. Booking.com ripped me off - Good location. Staffed 24 hours I paid in advance. But when I got to the hotel, booking.com had not paid the hotel. I had to pay twice. The hotel was good, but not worth paying twice. Booking.com ripped me off and I want a refund.
Fuller (3/5): I paid twice. Booking.com ripped me off. - Good location I paid in advance. But when I got to the hotel, booking.com had not paid the hotel. I had to pay twice. The hotel was good, but not worth paying twice. Booking.com ripped me off and I want a refund.
Chantal (5/5): Lage super, Personal unfähig - Lage Maus oder Ratte in der Decke vom Zimmer, dadurch komische Geräusche. Personal antwortete nicht auf Nachrichten vor dem Aufenthalt. Allgemein Personal nicht sehr organisiert, schlechtes oder kein Englisch.
NINA (10/5): - Много мелких насекомых, отель должен проводить специальную обработку. Плохая вентиляция, сыро и запах затхлый Номер очень маленький, просто конура собачья 😒
Peter (8/5): -
Didier (8/5): Un bon hôtel - Un bon hôtel Bien situé Personnel très agréable Bon petit déjeuner Bon rapport qualité prix Fenêtre intérieure mais pas trop dérangeant
Alan (8/5): - service was great, Room was neat and tidy. Breakfast could of had more choice.
Rachata (7/5): -
Nirdosh (7/5): -
Ritesh (10/5): -
Thierry (10/5): -
Dwi (8/5): I enjoyed it - Very good location, helpful and nice staffs The room was small
Ewa (8/5): Great location, nice room and helpful staff - The property is in a great location and David on reception helped us with everything we needed. There was some noise from outside which is to be expected from such a lively location but there was some loud music until early morning around 1am so earplugs would be recommended.
Frankie (10/5): -
Oceane (5/5): Le prix ne vaut pas la qualité de la chambre mais très bien situé en centre ville et personnels très gentils - Très bien situé avec pas trop de bruit. Personnels très aimable. La propreté laisse à désirer, beaucoup de taches sur les murs. De la poussières également
Ngoc (8/5): - The location of hotel is really good and flexible, the room was okay and the staff were really friendly, they have gave me some recommendations, which make my trip becomes much better.
Nguyen Huy (10/5): -
Julien (9/5): Great value, great location. - Great location, comfortable room, great breakfast, very friendly staff.
Patrick (1/5): Hors de prix pour rien - Photos trompeuses, hôtel quelconque et chambre deluxe avec fenêtre qui donne sur un mur. Nous avons quitté l’établissement pour aller ailleurs. Hanoï en général vent très cher des prestations de mauvaise qualité. On abuse de la clientèle pour se retrouver dans le vieux quartier complètement dénaturé par le surtourisme et la multitude d’échoppes de souvenirs et autre sac de voyages… Quitte à payer cher autant aller dans des vrais hôtels haut de gamme.
James (8/5): -
Thiolery (10/5): Thank you Mrs Vy for ensuring our stay was very enjoyable -
Gemma (8/5): Nice hotel in perfect location - Location was amazing, close to everything. Lovely staff who always wanted to help. Woken up in the morning from noise in the corridor.
HUYỀN (10/5): - Khách sạn đẹp lễ tân Ly thân thiện
Geetha (2/5): It was okay, but many other better hotels around the city. - The location was great! Some of the staff could not speak English and were very unhelpful. Asked for an extra pillow for my mum and they said no.
DUNG (8/5): - Location is exceptionally. The staff is kindly.
Luciana (5/5): - La ubicación es ideal, para estar de paso está bien. Habitación un poco pequeña. Además hice uso del Laundry service y me extraviaron prendas y no me lo reconocieron.
Marita (3/5): Viel zu teuer, never ever, Again - Lage Kein Fenster nach draußen, sehr sehr kleine Zimmer, das Frühstück war Katastrophe und im Restaurant war sehr schmuddelig
Rella (3/5): - Koszos ágynemű és rozsdás máladozó fürdőszoba, a fűtés nem működött , a szoba sötét és nincs levegő.
Kyaw Thu (7/5): -
Khoa (10/5): -
Glenney (10/5): -
Lea (9/5): - Our room was nice and big. Hard to control the water temp. Always being asked about tours.
Carol (5/5): - the location is good. Easy to walk about ourselves. The room is small for 2 people. The bathroom is small and looks dirty . Rusty. Basic amemitie s provided, but shower cap is bad .
Ho (9/5): -
May (10/5): Our stay was pleasant. What we appreciated most was the outstanding service from the hotel staff—especially Ms. Le Ly! S - The location is in a perfect spot for exploring the Old Quarter.
James (10/5): -
Thị Nhân (10/5): - Lễ Tân nhiệt tình thân thiện
Vy (9/5): A spacious and comfortable stay in a convenient location, perfect for exploring the Old Quarter. - Great location just outside the Old Quarter and only a street from the lake — very convenient for cafes, restaurants, and markets. Our room was spacious and well-equipped, and Ly at reception made our stay extra special with her warmth and hospitality. Being in such a central spot, the area can be lively at night with street noise, especially during city events, but it’s all part of the atmosphere. The central location means it can be lively at night, with street activity and celebrations adding to the atmosphere.
MARTA (10/5): -
Jan (10/5): -
Truong (10/5): - Khách sạn ngay trung tâm phòng đẹp
Whitaker (10/5): Exceptional - Very friendly. Great location
Si (10/5): Everyone nice and warm welcoming - Convenient Near central
Si (10/5): Best experience - Near central Good service
Nooriyah (10/5): Exceptional - Excellent locations close to the main attractions. Superb security. Since we were family of four, we requested for an extra room key but they didnt respond.
Sadler (10/5): Exceptional -
Wojciech (10/5): Worth money - Prime location. Nice and friendly staff. Rooms clean and fresh. Outside noise
Jason (10/5): Middle of the old town, was amazing - Great small hotel in the middle of town, T and Lilly were great, thanks heaps
Edward (10/5): Exceptional -
Dominguez (10/5): Hotel was great, staff was awesome. - Location was great. AC worked great. Staff was very helpful, answered any questions and helped me get transport from the airport and to my next stay. A lot of noise at night but to be expected. Staff offered to move me to the higher rooms if noise was too much.
Mari (2/5): Very dirty, cockroach - Don't go here! Very dirty room, generally not well cleaned. Hairs in the bathroom and living area. A big cockroach walked on the floor, at this point I left the hotel. I had booked 3 nights and they said they would refund me, but now they refuse. I left the hotel without sleeping there.
Mirkan (1/5): Never ever - Nothing It’s noisy and dirty. Molds everywhere, showerheads never changed probably 30 years. Your room is shaking when other guests are moving in their room. They have their dog on top floor, barking at night. Whole place is a joke
Jonathan (10/5): Great location. Nice quiet room at the back with no window to allow the street noise - Great location Lovely staff
Lucas (10/5): Exceptional - Very friendly staff, good location and nice rooms.
Andrea (10/5): - The staff is super friendly
Barry (2/5): You get what you pay for. Avoid this hotel. - Central location *Let me preface this by saying that the staff of this hotel are very friendly and helpful, and this is not a criticism of them. This hotel is a shambles, do not believe the positive reviews here. We were drawn to this hotel by its low price and seemingly good internet presence, however I’ve come to learn that you get what you pay for. The photos of rooms are clearly massively outdated or doctored, as this building is a disaster. We had a “superior” double room booked,for 5 nights, however, on checking in, the room was filthy, with loose wires everywhere, cracks in the walls, lamps not working, safe not working, bathroom light not working, and noise blaring through paper-thin walls from room next door. As we had a late arrival, we slept there the first night, and asked to be moved to a different room, however the second room was even worse. It was up three flights of stairs with no elevator (one floor had a ceiling height of about 5 feet, and we (6’0) had to crouch with our suitcases to get by. Cracked walls all over, grimy, stains everywhere, extremely noisy due to window being right up against the street-facing window (Hanoi streets are very loud, which is understandable especially in the tourist-crowded Old Quarter, so we were expecting some noise, but this was next level). No private bathroom, instead a public bathroom across a dark landing. Constant noise, especially at night. Woken up one night by someone trying to open our room door. Woken up at 2am one morning by a fellow guest checking in and literally having a panic attack at the state of her room. We managed three nights here and then just left to go stay somewhere else, and not a minute too soon. Again, let me stress that the staff here are lovely and obliging, but they are being set up to fail in such a bad hotel.
Kerry77 (6/5): Pleasant - The location is great, right in the old quarter and a short walk to Hoan Kiem lake. The breakfast on the roof terrace was very good and the staff were very helpful. The bathroom was not in our room and our family room was located in what appeared to be separate from the main hotel.
Verified traveler (8/5): - 방이 너무 작다. 가격대비 조금 부족.
Jan (10/5): Super zentral gelegen - Das Hotel hat eine tolle Lage. Das Personal ist sehr freundlich und hilfsbereit.
Park (8/5): Good locations with great staffs. - I got a quiet room with excellent location in hanoi. I recommend staffs are very friendly and helpful. Shower pressure
Inus (10/5): Exceptional -
Daniel (6/5): Friendly staff and great location - Great and friendly staff. Location is spot on near to everything. Room could use a renovation as it was worn out. Cleaning could be more thoroughly done as I even found hair in the refrigerator.
Manh (8/5): Very good -
quang (10/5): - The hotel is located in old quarter. It is within walkable distance to almost everything, everything if you enjoy walks. The room is comfortable and quiet, considering situated on a very busy street. I had many good sleeps even when traffic is horrendous outside. Staff is friendly and attentive. Also perhaps it is better to book ride to and from the airport with them? I paid over 500k viet dong for a one way trip from the airport to the hotel by taxi. When I booked the trip back with the hotel, it was only 300k. It is quite reasonable. I wish I had known before or the hotel had emailed and offered the service. Over all, it is a good hotel located in a very convenient location.
CHEOL MIN (10/5): 10 days in Maro - I and my friend spent 10 days here and it was worth it. If you wanna travel Halong Bay, tell the front manager and he would friendly recommend you the best trip. Among everything, what's great about this hotel is the location :) nice restaurants, nice beer place, beautiful lake are just around. It would be very crowded and you gotta always keep an eye on bikes but, you can literally enjoy everything here. Have a nice trip !
Catherine (8/5): Maro Hotel - Friendly staff, great help from Tom with booking trips and taxis, very good location. We stayed in a room overlooking the street so lots to watch but surprisingly quiet.
Frank (10/5): Very Enjoyable - Very nice
Alban (8/5): Notre séjour familial au Maro Hôtel - Hôtel très bien placé, l'hôtelier nous a donné une grande chambre famille sur cours sans aucun bruit, ce qui était parfait pour nous. Néanmoins, nus avions deux fenêtres sans lumière du jour. Nous conseillons vivement le Maro Hôtel.
Chương (8/5): Very good -
Jennifer (10/5): Very helpful staff, clean and comfortable room. - Breakfast was in a top floor room and basic but fine. The hotel staff and adjacent tour agency were very helpful. No issues
Alessandra (8/5): Friendly service right in the middle of Hanoi Old Quarter. - The location is fantastic, two minutes from the lake which is pedestrianised at weekends and a great spot at any time. You are right in the middle of the Old Quarter; most other monuments, museums and temples are within 30 min walk. The staff were polite and offered to store our luggage and waive the room fee for the night we went on the cruise. In the end, for convenience, we decided to leave all our stuff in the room because we were already unpacked. As we stayed for several days, staff were very friendly once they got to know us, even if not all spoke English. The room was a bit on the small side, and the window opened onto a very narrow space with no view (basically a wall in front). This meant limited ventilation and natural light. I’d recommend spending a little more for a room at the front which has a balcony overlooking the street and the city (yes the street is loud but it’s part of the charm of Hanoi). Breakfast was modest which was perfect for me, but I felt a bit guilty as there were no other guests having breakfast which made me feel it was being prepared just for me.
Andreea (7/5): Not worth it - Spacious room, possibility to arrange tours with the hotel. Super noisy room, there is zero soundproofing and some of the rooms, like ours, are facing a very busy street. The sheets have not been changed for three days while we were there, only in the last night we had clean sheets. I kept wondering if they were changed when we arrived, since they smelled like someone’s perfume.
Seloterio (8/5): Very good -
Simon (8/5): Efficient - Clean, quaint hotel located at the heart of hanoi old quarter. Food, lake, entertainment are just a stone throw away! Small but manageable.
Keith (8/5): It was good though. - The location was right in the middle, so expect being a big noisy from the outside at night when all the streets become street markets and pubs. Staff are great and helpful. The external bathroom (it’s private tho). We felt uncomfortable going out from our room just to go to the bathroom coz the hallway between our bedroom and bathroom is public way and stairs so people from other floor walk through that hallway. So it felt strange.
Olena (8/5): Very good - A small hotel in the heart of the old quarter, a 5 minute walk from Hoan Kiem Lake. Close to the market and many cafes for different tastes and wallets. Friendly host. Friendly staff on duty at the hotel all day and night. Breakfasts are served on the roof of the hotel, delicious eggs. The linens on one of the beds were not changed before check-in. The windows of the condo face the street, so it is quite noisy at night (but this is the case almost everywhere in Hanoi).
romain (2/5): - Disgusting…never more !
Joni (10/5): - Vaikka WC on huoneen ulkopuolella, niin ei se minua häirinnyt ja kumminkin on oma WC/Suihku👍 sijainti on loistava ja hiljainen huoneeseen, koska on muutaman satametriä vilkkaimmalta beerstreetiltä! Perus tornitalo yksi huone/kerros niin on ainakin rauhallinen
Uyen (10/5): Good location, great staff -
Quynh (10/5): Exceptional -
David (9/5): Superb -
Hirokazu (8/5): - 立地を優先して決めたのでそこについては良かったです。部屋は写真より古さを感じ清潔感は少し低いかな。チェックイン時に冷蔵庫の電源が入らなかったのですが、出掛けている間に交換してくれました。スタッフの対応は良いです。特に女性スタッフは翻訳アプリを使い一生懸命対応してくれました。空港送迎のタクシー手配等お世話になりました。また利用してもよいかと思います。
Tith (7/5): Good -
Ace (10/5): Exceptional -
Cb8888man (10/5): Exceptional -
CHONG POH (6/5): Penalties for smoking in the toilet of the rooms - I have been penalty for 500,000 for smoking inside my rooms toilet. They should inform me about this regulation while checking in and not during checking out. Anyway I will not use this hotel anymore and will inform my friends and associates about this bad experience.
Verified traveler (6/5): Nej, tyvärr. - Rummet var väsentligt mindre än vad bilderna visar. Ingen plats för två öppna resväskor. Ena sidan av sängen hade varken nattduksbord eller hylla att lägga saker på. Stenhård säng och enorm kudde. Jag tog en handduk till kudde. Frukosten hade inga pålägg förutom margarin och sylt. Utöver det, endast ägg, frukt, nudelsoppa. Fruktansvärt lyhört, och stojigt på morgnarna. Rekommenderas inte, trots mycket vänlig personal.
Tonnii (10/5): - friendly staffs, great location very helpful if ask for opinion on where to shop or day trip advice can arrange airport transport which is very reasonably price. cleanliness is acceptable.
Nestan (6/5): - Super small rooms with no windows.
Verified traveler (8/5): - I like the location , the hotel was clean and family room is bigger than I expected for a small hotel. Staff pretty awesome very helpful. What I didn’t like is they put a bowl of candy sweet on the front desk ,so my kid would love to take it each time we went down LOL 😁 just for a laugh! Thank you MARO !!!
hyekyung (8/5): 갠츈갠츈핳... - 룸크기는 작음 하지만 관광시설이 근처에있어서 여행하기 편함 (가격대비 룸은 상당히 작은편에 속함)
Verified traveler (10/5): - Great location. Fantastic staff. Clean. Great and quick services such as laundry, shopping advice, etc. I'll definitely return there.
Christopher (10/5): A Hidden Gem in the Heart of Old Quarter - WOW! Wish we had booked this place on the front end of our trip in Hanoi! We only stumbled across it because the end of our trip our previous hotel was booked. Lucky for us! This place is situated perfectly in the Old Quarter with a close walk to everything. It's down the by lake plaza so off the main roads, which was nice since we didn't have to march through the crowded and noisy streets to get to this area. We booked the family room which did not face the road so it was very quiet. The room was quite large with a kitchenette and sitting area as well. Very comfortable for our family of three. I will go back here for sure if we visit Hanoi again in the future. The staff was friendly and helpful as well. Thank you Maro Hotel! We really enjoyed our stay with you.
a12584 (2/5): - ２泊しました。１泊目深夜着で、部屋に入ると暖房がつきませんでした。スタッフに言うと部屋に来てくれましたがスイッチがつかないと「寒くないからつかない」と言われたので気温9度でさむかったのですが仕方なくその日は過ごしました。もちろん寒すぎて一睡もできませんでした。しかし、次の日はロビーも朝食会場もしっかり暖房はついていました。私は寒い思いをして我慢したのにあまりに酷い対応だと思います。２日目にスタッフに再度暖房がつかない旨を言い、再度対応してもらいました。しかし、まだ暖房がつかない状態にもかかわらず何度も「ＯＫ！」と言って部屋を出ていこうとしたので、かなり食い下がってエアコンをどうにかする様にお願いしました。３０分ぐらいしてやっと着くようになりましたが、なんどもしつこい位言ったりしないと誠実な対応をしてもらえないし、嘘をつかれて放置されます。冬のハノイで暖房なしは相当つらいです。あと、対応の際、私のベッドの上にすわったり、裸足でのったりされてとてもいやでした。寝る場所に、裸足で乗るのは不潔だと思います。