Rosen Heim HAKUBA
Location: 3750 Happo Hokujo, Hakuba, Nagano, 399-9301, Hakuba, JP
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Relaxation and Recreation
Indulge in the 2 spa tubs, hot springs, and outdoor tennis court for ultimate relaxation during your stay at Rosen Heim HAKUBA.
Culinary Delights
Tantalize your taste buds at the hotel's restaurant and bar/lounge, offering delightful meals and drinks to satisfy your cravings.
Convenience and Comfort
Enjoy modern amenities such as complimentary Wi-Fi, luggage storage, and cozy guestrooms equipped with flat-screen TVs and private bathrooms at Rosen Heim HAKUBA.
With its prime location near top ski areas and attractions in Hakuba, a stay at Rosen Heim HAKUBA promises a perfect blend of luxury and convenience. Book now for an unforgettable experience!
Important Information
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 2 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 10:00 AM
Instructions: The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
Amenities & Facilities
- Fireplace in lobby
- Electric car charging station
- Free WiFi
- Luggage storage
- Sauna
- Ski storage
- Karaoke
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Elevator
- Gift shops or newsstand
- Fireplace in lobby
- Hiking/biking trails nearby
- Ski storage
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Front desk (limited hours)
- Tours/ticket assistance
- Ski equipment rentals on site
- Free self parking
- Ski passes available
- Electric car charging station
- Water dispenser
- Banquet hall
- Horse riding nearby
- Handrails in hallways
- Handrails in stairways
- Stair-free path to entrance
Rooms Available
-
Superior Triple Room
3 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Desk, phone, and window screens
Comfort - Climate-controlled heating and air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Child-size slippers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Twin Room
2 Large Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Desk, phone, and window screens
Comfort - Climate-controlled heating and air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Child-size slippers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Quadruple Room
4 Large Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Desk, phone, and window screens
Comfort - Climate-controlled heating and air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Child-size slippers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Quadruple Room
4 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Desk, phone, and window screens
Comfort - Climate-controlled heating and air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Child-size slippers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Triple Room
3 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Desk, phone, and window screens
Comfort - Climate-controlled heating and air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Child-size slippers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Twin Room
2 Large Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Desk, phone, and window screens
Comfort - Climate-controlled heating and air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Child-size slippers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Single Room
1 Large Twin Bed
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Desk, phone, and window screens
Comfort - Climate-controlled heating and air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Window screens
- Child-size slippers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- 憲央 (6/5): - ビジネスホテル宿泊的なイメージ、とりあえず無難です。
- Okamoto (10/5): - 今回ツインのお部屋でとても広く窓から見える景色は最高でした！ アットホームな感じが自分には合ってたので 白馬方面に行く時はまたお世話になろうと思います。
- SHUJI (8/5): - 大浴場が良かったです。
- masashi (10/5): - 温泉、食事、清潔な部屋 最高のホスタピリティを提供していただけました。サウナに入らなかったのは少し残念かな。でも全く気にならないほど他のサービスが素晴らしかったので大満足です。来年も利用します
- BAN HONG (8/5): - Very good but transportation in Hakuba is inconvenient have very limited buses. Hotel are far away from Hakuba station
- Wei (8/5): - A good stay. Nice to have hot springs and nice breakfast
- Juan (2/5): Cicely racist Extremely dated and old-fashioned - I am quite surprised to see the high points on Hotel.com about this hotel, I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking. Check-In Experience: From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness. Unacceptable Behavior: When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior. Ski Equipment & Services: The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests. Storage Issues: There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern. Room Quality: The rooms
- Anthony (10/5): - Well what a 10 days that was. Fantastic from the moment we stepped into the front door to the moment we were dropped at the bus stop to leave. Excellent position to the lifts at happo one. And don’t miss the Friday night buffet (make sure u book early). The breaks and coffee every morning became my highlight each day. Set the tone for such a great day. And finally the onsen. What a great way to experience the onsen in Japan. Was always clean and super restorative after a day on the slopes. Well done team I definitely hope to be back
- charmayne (10/5): Lovely Helpful Staff - Staff were wonderful, reasonably easy walk to the ski lift. you can hire gear on site as well as arrange lift tickets. Room was huge and very clean
- Lisa (10/5): Well located Happo One Hotel - A flat <5 minute walk to the Nakiyama lifts one way, to a row of Hakuba bars and eateries the other, this hotel was centrally located and a great choice for a ski holiday. The bath area is a highlight if you're into the Japanese bathing culture, with both inside and outside gender-segregated soaking areas. Fun happy hour activities daily were a nice touch (food samples, mochi pounding.)
- John (8/5): - Excellent staff. Very clean. Excellent breakfast. Rooms are basic.
- Noriko (8/5): - I was satisfied with breakfast.I could eat relaxed.Onsen was good after skiing.
- CHUN YING (8/5): 白馬滑雪友善 - 雖然稍微比較老舊，但是設施維護良好，有完整的滑雪周邊設施包含烘乾設備，鄰近名木山纜車，對於滑雪客非常友善。早餐沒有很花俏奢華，但是營養均衡且沒有過度調味。
- Luke (10/5): - Great
- Yukie (8/5): - お風呂と朝のバイキング最高でした。 また利用したいです
- Akira (8/5): - 大浴場の八方温泉が気持ち良かったです。
- トモコ (8/5): - 部屋のトイレの便座とペーパーホルダーが近すぎていて、少し、圧迫感を感じてしまいました。 その点以外は、満足です。 お世話になりました。
- Hirotaka (2/5): - 施設には何も不満はないのですが、朝食の時に十分に時間内だったにも関わらず時間を急かされ、他の席の方が朝食が終わりコーヒーを飲んで団欒しているのを「早く帰れよ」と言う雰囲気丸出しでスタッフが舌打ちしていたり、バイキングで「納豆がないんです」と言ったらあからさまに嫌な顔をされました。 サービス業には向いてない方がホールにいるようで残念でした。 「仕事」とは何か？と言う事を再認識させて貰えて良かったのかも知れません。
- Russell (10/5): - One of the less expensive places to stay that I could find. Good value for the price. Helpful, friendly staff - they sorted my ticket for the gondola / lift pass at Tsugaike Kogen, and shuttle bus. Clean (even though a little older). 10 min. walk to Happo-one bus station and dining options. Great breakfast buffet.
- Steve (10/5): - Very close to HAPPO-ONE ski lifts; bus stations close by for other hills in the area. Great accommodations, friendly staff, and breakfast buffet was exactly what’s needed for a pre ski meal.
- David (10/5): - Really enjoyable stay. Great onsen. Giid breakfast buffet
- Gerard (10/5): Family snow trip - Great family snow hotel in Hakuba. The staff could not be nicer and more helpful. Rooms were comfortable and soaking in the Onsen after a day skiing was a great plus. Nice breakfast in the morning. They arranged a 7 qm shuttle from the hotel for us when a taxi was not available. Definitely would stay again and highly recommended.
- Masahito (8/5): - 朝食はビュッフェではなかったが 落ち着いて食べることができてよかった
- Elizabeth (10/5): - Great location, helpful, Onsen, dining
- David (6/5): - Safe in room was charged 100y every time you used it. Charged 2000y for short lift to the train station when other accommodation we stayed at, it was al part service Even though it was warm & comfortable & close to the ski lifts
- アレックス (8/5): - 白馬八方バスターミナルに着いてお電話したら、にすぐ車で迎えに来ていただき助かりました。オーナーの奥さんは外国人慣れしていてとてもフレンドリーに感じました。スキーヤーに適したホテルです。ホテルのレストランが早く閉まるのが残念です。朝食バイキングは健康的にバラエティーがあって美味しかったです。白馬を楽しむには理想的なロケーションだと思いました。
- Patrick (10/5): - Great location. Close to everything. Staff were very accommodating.
- YOSHIKO (4/5): - 感染対策の為、レストランも早く閉まってしまい残念でした コロナ対策が終わったら また行ってみたいです
- Verified traveler (8/5): - 帰りが追加料金はわかりますが、お風呂が15:00からは残念。また、部屋に入って荷物置いて着替えて出て行くだけですが、アーリーチェックイン代がいるのは、ちょっと残念。そこはサービス頂けたら、かなりポイントアップです。
- Shu (6/5): Good staff but so-so overall. - The staff was very kind and helpful. The room was small and the heating was not good. The head side of the bed was directly under the window and cold air came to my face. The in-house spa was very good. The dinner was mediocre.
- Eriko (6/5): - 部屋が寒すぎて大変な思いをした。 チェックイン前に部屋を暖めておくなど対策が必要。暖房入れても効きが悪く＆遅く、入室後3時間スキーウエアを着たまま脱ぐことができなかった。フロントに問い合わせると部屋が広いので暖房で暖まるまでに時間がかかるとのこと。暖房をつけると乾燥が酷い。加湿器が必要。
- Verified traveler (8/5): とても家庭的な宿 - バス停に迎えに来て頂いた際に、挨拶とか歓迎のコメント無く宿選びを失敗したかと思いましたが、宿に着いたら、とても家庭的に迎えてもらい、スキーレンタルも使用しない日は払わなくても良いという、とても良心的な対応で、お正月の餅つきなども、とても楽しめたので良かったです！機会があれば、また泊まりに行きたいと思います。
- Kevin (10/5): - Stayed over Christmas and it was a great stay.
- Verified traveler (8/5): - 余り期待していませんでした。が、食事(美味しい、ボリューム有り、又朝食時のコロナ対策はびっくり。)及び温泉(露天風呂あり)がよかった。室内は清潔ですが、設備等は、普通です。
- Niclas (10/5): Recommend - Nice hotel, good location. Breakfast and Dinner is good!
- Verified traveler (10/5): - お食事がとても素晴らしかったです。 お正月にはお餅つきができて、楽しい思い出になりました。従業員の皆さまにとてもよくしていただきました。ありがとうございました。
- Verified traveler (10/5): - Clean and tidy hotel in Hakuba. Good breakfast included. As with most accomodation in Hakuba, expect tiny rooms and tiny bathrooms, as well as being quite dated. However only a 5 minute walk to the Nakiyama lift and a 10 minute walk to the Gondola this hotel is a good deal and won’t disappoint
- Verified traveler (10/5): - Love the location facilities and services they provide.
- Emily (10/5): - the hotel is very nice and front desk staff are very nice too. Room is big and easy to access snow park.
- Ian (10/5): - Great people and very close to the chair lifts. Staff could not do enough for you
- Dean (8/5): Rosen Heim Review - The service, especially from Aki, was wonderful, although I was surprised that the room was only made every two days. I was also disappointed on the last day that they wouldn’t take us to the train station (as it says in the hotel terms) before 8am, whilst we had a 7.46am train to catch. Whilst a taxi was booked (at a cost to us), it didn’t turn up until the train was about to depart, so we had to get a bus at a cost of $90 which I was disappointed with.
- Verified traveler (10/5): - Staff are amazing. Rooms are big.onsen is perfect after skiing
- Verified traveler (10/5): - This is my 3rd time staying here. I really like the Japanese feel to the hotel. The location is great, breakfast is great & the staff are very helpful & friendly. Happy hour is a great way to mingle & enjoy some of the local culture by engaging in their daily activities. The Ski facilities are great - lockers, boot warmers & washing machines.
- Verified traveler (8/5): good place to stay - 我的房間應該是屬於新翼的 我朋友的房間有點不一樣 但也算整潔 空間也很足夠 6個人待在一個房間聊天也不迫 室外溫泉景色很好 酒店有安排接送到Happo bus station 或 train station.
- KAM MING (8/5): 好！ - 員工很親和， 地點很近雪場。
- takashi (4/5): - トイレットシャワーが付いてないのが残念でした。
- Karin Shu Juan (10/5): I will go back again - The hotel is a little old but everything else was good. The room is spacious, however the bed is little on the hard side (not very comfortable for too long stay) and resturant breakfast & dinner was so good! Tried their wagyu sukiyaki on one of the night and was blown away
- Wai Sze (8/5): Good for expert - The hotel is near to ski area but not the beginner area. The ski rental price is reasonable and with discount price on day pass.
- Verified traveler (10/5): - ゲレンデに近く、景色が良い
- Verified traveler (8/5): ゲレンデに至近距離，フロント対応がいいです。 - ゲレンデまで歩いて2分の至近距離です。アフタースキーも徒歩圏内にいろいろなお店があります。 外国の方の利用も多かったのですが，英語も堪能なスタッフが丁寧に対応してくれます。
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