Encantada Tulum

Location: Km 8.7 Carretera Tulum Boca Paila, Tulum, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:30 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Luggage storage
• Safety deposit box
• Tour desk
• Massage services
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Adult only
• Outdoor furniture
• Coffee Shop on site
• Spa/wellness center services
• Beauty Services
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Mobile app for room service
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Scuba diving on site
• Snorkeling on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Private beach nearby
• Internet access
• Housekeeping on request
• Wine release events
• Japanese garden
• Secured parking
• Garage
• Fishing nearby
• Health or beauty spa nearby
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Garden View Room

  Decorated with local textiles and artwork, this stylish room has sliding glass doors which open onto a private terrace with garden views. It offers a king-size bed and an additional pull-out single bed. All rooms have a ceiling fan, mosquito nets and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Beach Front Lower Room

  The spacious double room provides air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Beach Front Upper Room

  The spacious double room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Partial Ocean View

  1 King Bed

  753-sq-foot room, furnished balcony with partial ocean views

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited) and free bottled water

  Sleep - Premium bedding, a down duvet, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe and wardrobe or closet

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Hardwood flooring in room

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Fan
  • Private bathroom
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Rainfall showerhead
  • Bedsheets provided
  • Soap
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Deluxe Double Room with Side Sea View

  Decorated with local textiles and artwork, this stylish room has sliding glass doors which open onto a private terrace with sea views. It offers a traditional Mayan-style palapa thatched roof, a king-size bed. All rooms have a ceiling fan, mosquito nets and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Board games/puzzles
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Rica (9/5): -
• Safari45064085611 (10/5): Good experience and friendly staff - The staff are friendly and the beach/ room looks exactly like pictures. They have free rental bikes so we can get around easily.
• Dream672444 (10/5): When can we come back - We absolutely loved our honeymoon stay at Encantada Tulum—it was everything we hoped for and more. From the moment we arrived, the entire team made us feel so welcomed and taken care of. Ricardo, Alex, Samuel, and all the concierge staff were incredibly helpful and genuinely kind, making every part of our stay seamless and special. One of our favorite touches was the little cookies before dinner—such a simple detail, but it made each evening feel extra cozy and thoughtful. We also loved having so many meals right on the beach… it’s hard to beat that setting. The location in South Tulum was perfect too. It felt peaceful and relaxing, but not isolated—you can easily explore nearby spots without feeling stuck at a resort. And a special shoutout to the restaurant Climo—their focaccia and tomato paste are unreal. We’re still thinking about it! This place made our honeymoon unforgettable, and we’d come back in a heartbeat.
• TobyScott82 (10/5): Lovely hotel, staff, and overall experience - What a beautiful hotel with wonderful people and friendly and attentive service. Could not fault it. The rooms are amazing and huge, and clean, the views, setting, the beach, the area, and - all the staff from the team at reception, the waiters and bar service, cleaning team, to the guys that bring your bikes to you at a moment's notice, all happy to help anytime. Thank you Bibi, Chris, Alejandra, Ricardo, Ivan, and everyone else whose names we didn't catch. We went during seaweed season - which we didn't realise before we booked - but it didn't matter and just meant there were fewer people around in Tulum, which we liked. Location is perfect too
• I9544DMscottr (10/5): Tulum 2026 - Another wonderful February visit to Encantada, one of my favorite places in the world. The staff are amazing and the beach beautiful. Love what the local businesses are doing with building up the ‘Sotu’ neighborhood…hopefully these efforts will continue and make progress with sidewalks, etc. The concierge staff at the hotel are wonderful, Alejandra made our visit incredibly special (anniversary trip). This was our 7th or 8th time staying at either Encantada or Nest. Highly recommended!
• 383anniez (10/5): Simply the best - Our stay at the Encantada Tulum Hotel was extraordinary. The place is magical and very high end, while not at all stuffy. The staff is warm, friendly and competent. We went with our two daughters' families, in all a group of 8, and occupied 3 rooms. My husband's and my beach front room was the best, especially for the view, but all were first class. We will definitely return when we can. Having been multiple times to Cancun as well as Tulum, sometimes staying at all-inclusive places but also small luxury hotels, on both work and high school trips, Encantada Tulum blew them all away. One particular experience says it all... we were all down at the beach enjoying the morning. Mimi, one of the helpful members of the reception staff, came up to us breathlessly to tell us that the cleaning staff could not clean our room since we had inadvertently left the safe with all our credit cards and passports and cash wide open. Where else in the world would that have happened?
• rdbiii (10/5): Excellent, welcoming boutique hotel - We have stayed at other Namrom properties (Xela and Nest in Tulum, and La Valise in San Miguel de Allende) and all feature caring and attentive staff, great locations and well appointed rooms. We had planned to stay again at Xela, next door to Encantada, but it was booked for a wedding. At Encantada, we picked a second story room facing the beach (Cielo) - which we loved - spacious, well appointed, with a view of sunrise over the Caribbean each morning from our bed and chairs and a hammock for lounging with a beach view - probably a better room than we had at Xela last year. One of the smart aspects of the hotel group is that you can take advantage of the group's amenities - the spa, Nu - their excellent restaurant across the street, and even the swimming pool at Radhu, also across the street on the jungle side, no matter which hotel you are staying at. The entire Encantada staff - the concierges, waiters, bartenders, etc. - are unfailingly helpful and friendly. The food is very good, although we didn't eat dinner there (there is a new restaurant space at Encantada that was just getting up and running). We are very familiar with Tulum and have a long list of restaurants that we visit each year (Nu is one of them). The hotel is located in the southern (quieter and much more sane) section of the Zona Hotelera. Highly recommended.
• T4515ADpamelas (10/5): Fabulous, quiet, boutique hotel - We stayed for a week and had a marvellous time. Encantada is small, eco friendly and luxurious. The beach is beautiful and the staff are kind and make one feel very at home. They will arrange outings if one wants but we enjoyed lying on the beach beds, reading and sipping margaritas! The upper ocean view room is wonderful. It gets windy but the view is spectacular.
• Whamiltonphd (10/5): lovely stay! - Super helpful and friendly staff, location with idyllic and peaceful with good access to the rest of Tulum. Very comfortable and well worth it
• rosakarbowiak (10/5): A perfect place to reset! - Encantada is located in south Tulum, away from the busy center, but still close enough to walk and enjoy everything. The rooms were spacious, comfortable and beautifully designed. We loved everything about our stay: the beachfront location, the delicious food and best of all-warm & friendly staff that really went out of their way to make sure we had everything we needed and wanted. A bonus: the complimentary bikes that made it so easy to explore the area. We highly recommend this property and look forward to returning!
• Q7087VZjenniferh (10/5): Paradise in Tulum - Do yourself a favor and book your Tulum stay here. Had an amazing relaxing week in this beautiful paradise. The team at Encantada made everything seemless and helped us take care of any request; spa appointments and reservations for dinner, etc. Beautiful boutique hotel in pristine Beach environment. Highly recommend! Thank you, Andrea, Bibiana and Alejandra for your kindness and care.
• M0D1 (10/5): Perfect Peace - We had a lovely welcome on arrival from BiBi. Our room was really nice. very large, clean and well equipped. I had been unwell on arrival and the hotel kindly arranged for a doctor to visit and the kitchen prepared foods that would suit my illness whilst staying. They really went above and beyond. The service was efficient and always friendly. Housekeeping was excellent too. The location is super - qt the very south of Tulum beach so it is quiet and relaxed and we slept really well. The beach is lovely for walks. Special thank you to Bibi, Ali and Andrea - always smiling & helpful. We thoroughly enjoyed our stay.
• kennedys573 (10/5): Perfect in Every Way - We absolutely loved our stay at Encantada and can’t recommend it enough. From the moment we arrived, the service was truly outstanding - every single staff member was incredibly kind, warm, and personable, and they genuinely made us feel welcome throughout our stay. The food deserves special recognition: it was hands down the best food we’ve ever had at a hotel, absolutely delicious and far beyond expectations. The property itself was spotless, beautifully maintained, and such a pleasure to be in. Everything felt clean, comfortable, and thoughtfully done. And the view was simply stunning. Waking up to such a beautiful view made the experience even more special. This hotel exceeded our expectations in every way, and we would happily stay here again. They made our honeymoon an unforgettable experience from start to finish.
• elizabethvN59AR (10/5): Amazing - The room was beautiful and quiet. The view was amazing, very friendly staff and also the food was amazing. I already recommend it to friends and family
• J769WMvanessab (10/5): wonderful room, waiters, reception and hotel staff - My husband and 17 year old son have just returned from a 12 day stay. It really was wonderful and I am very sad to come home to our cold house with broken heating in the UK. We stayed in the ocean front rooms ground and 1st floor and thought they were absolutely fantastic for sea view and proximity to the sea and beach. The bed was extremely comfortable. Initially we missed having a kettle but bought one for hot drinks with jet lag. We also thought we would miss having a mini bar but found the waiting staff - Ulises, Ricardo, Andrew and Ivan so fantastically attentive so it was not a problem. My son Cam was in a ground floor garden room which was also lovely and super modern and clean. Generally, the food was great from their restaurant - particularly the breakfasts and ceviche and tacos at lunch time. They would bring this to us on the beach which was very decadent too. I also want to mention how fantastic the reception team were - Bibi and Andrea got back to us so fast on our WhatsApp group, booking fantastic restaurants and sorting anything we needed including a taxi share with other guests to get to Zamna festival at 1230 and coming back at 4! I was delighted to see they were also opening another area for an Italian restaurant and bar as the only challenge with the hotel was not having an indoor area to eat or sit in when it was raining or very windy for our first few days. The whole team were also very sweet with Cam and my husband when they got bad stomachs from a poor choice of food truck on the roadside. Thank you again. Lovely hotel. We would be happy to come back.
• Ashwin12387 (10/5): Amazing experience thanks to Bibi (receptionist) - My wife and I visited Encantada by chance on Dec 20, just to ask for directions. The receptionist gave us a wonderful tour of the place and allowed us to use the beach. Thanks to Bibi I really enjoyed the place, and this will be my Togo place to stay during future visits. Thanks once again Bibi.
• michael (10/5): -
• katayoonw (10/5): Most incredible stay! - We had the most incredible stay at Encantada. From the moment we arrived we felt pampered and taken care of. We had the room Nube, one of their newest rooms. It was gorgeous and spacious and sparkling clean. The bed was incredibly comfortable. The staff are also really wonderful. They really genuinely care. We had breakfast included and enjoyed the granola and banana bread with amazing coffee latte every day. Ricardo and Angel the restaurant and beach staff were super nice and offered impeccable service. The beach and beach beds are so nice, everything is combed and set in perfection. We can't say enough good things about this. True relax luxury. We recommend this to anyone considering a really boutique experience.
• celineo678 (10/5): Great and helpful staff. You will enjoy your stay. - Location is beautiful and quint. Rooms are a nice if you can get a beach front one. It felt like a home away from home. Such a nice vacation location
• bobbyalbaya (2/5): Expected to pay double service - Spent 2 days at the beach club - when we paid the bill and left a 20% tip on the first day, the waiter asked for a personal tip on top of this. We politely declined and consequently were not served again at all on the second day. Beach club is nice but not an enjoyable experience.
• Olivia (8/5): -
• Mary Craig (10/5): - This was a very relaxing stay! The staff were fantastic! The only thing I could say is i think there should be a coffee maker and a tv for at night
• Kenny (10/5): - Excellent service and location. Love the fact it's a small resort with just a few rooms so very private plus adults only. The only negative was the private dinner for what I expected and what was given was way overpriced.
• 997willied (10/5): Beautiful hotel, excellent service - This is a beautiful hotel, in a great location, and the service was excellent, the staff attentive, with great recommendations of tours, transportation, and rentals.
• ottol316 (10/5): Beautiful property - We loved this quiet destination in Tulum. Our room "Cielo" was fabulous with a great veranda and views of the beach. The staff was incredibly accommodating and friendly. We made good use of the bikes that they had available for heading out to lunch etc. Unfortunately, we did not have great weather- apparently there was a hurricane brewing in the pacific- we could not go in the water and the seaweed bloom prevented us from taking long walks on the beach. We were told the seaweed dies down in June- be sure to check that out. We still had a very relaxing time and ate great food. We felt very well cared for at Encantada Tulum.
• mallons93 (10/5): Relaxing luxurious stay :) - My fiancé and I came down to scope out their sister property as our wedding venue together. The staff at encantada were super kind and attentive. We got a premium white lotus experience. :) comfortable beds, helping us get to anywhere we want to go, giving us great food recommendations in the area. We felt very taken care of for our whole stay.
• Brieanna (10/5): Exceptional -
• 838nicoled (10/5): Incredible Honeymoon Stay at Encantada - We visited Encantada for our honeymoon and had the most incredible time. The staff were so kind and attentive, the beach was beautiful, the food was fantastic, and the service was top notch. We also did a few excursions through the hotel and absolutely loved our guides! We felt so special throughout our stay and definitely hope to be back in the future. Also, something to note is that June in Mexico is often sargassum season where there is a lot of seaweed coming up to the beach. However, Encantada had absolute kings out there cleaning it up each day which we were so grateful for. Truly incredible service all around. Would recommend Encantada to anyone coming to Tulum!
• C3783JUdaniels (10/5): Fantastic Tulum Experience - This was our first visit to Tulum and it was absolutely fantastic. The Encantada property is absolutely stunning, traditional setting in a tropical location with best views from the rooms on to the beach. All the staff were very friendly and helpful and thank you Liz with helping us arranging our future travel plans. I would highly recommend this property to anyone that would like to stay in the Tulum area. Hope to return one day and stay a bit longer. Daniel and Marie from Australia
• 576gmr (10/5): Don't miss this fantastic spot! - This place is fantastic! The rooms are so well kept and nice... The location is like a dream spot walking out the door onto the sand... The service is above all and the staff is amazing. Some of my favorite parts of my stay were... fresh coffee on my patio every morning overlooking the beach and ocean... fresh ceviche delivered to our beach spot under the awning shade... Margaritas in abundance... and an overall cheery atmosphere created by the staff... I am forever changed after this trip. Highly recommend...
• kaleo454 (10/5): Our favorite Mexican getaway - This was our second time visiting The Encantada. The first was our favorite vacation ever and the second did not disappoint. The entire staff took care and anticipated all of our needs. They even upgraded our room. From the food, to the staff and the beach this place is unmatched. We will be back as soon as possible. Sending love to our entire Encantada family.
• Anna (2/5): Clean but overpriced hotel. The facilities and service level do not meet expectations. - clean Radically overpriced. Yet another Tulum Hotel at the price of the best ones. Bad internet connection. Overpriced restaurant with a bad choice. Bad coffee, that is not available before 8am. Partial ocean view, in fact fully covered by trees, no blackout with blinking lights outside. Charged the deposit twice. Annoying messages in WA from staff, multiple messages and knocking on the door to ask about cleaning when “do not disturb” was hung. While some staff are very responsive and friendly, others are ignoring and even rude.
• 144deannan (10/5): Incredible boutique stay — peaceful, romantic, and thoughtfully luxurious - My partner and I stayed at Encantada Tulum for 6 nights (April 29–May 6) to celebrate our anniversary, and it was honestly the most memorable hotel experience we’ve ever had. The team reached out weeks in advance to help us prepare for our trip, and once we arrived, everything was seamless — including our round-trip SUV airport transfer arranged through the hotel. We stayed in the Arena Room, located directly on the beach. It was beautifully prepared with rose petals, prosecco, and a heart-shaped anniversary setup. The view from our deck was unreal, and all you could hear at night was the sound of waves — no crowds, no noise, just peace. The bed was a California King, AC worked well, and the room was cleaned daily (or on request). We loved the breakfasts — especially the banana bread with yogurt, and lemon juice shots delivered every morning. You could even enjoy it right on the beach or your private deck. Their WhatsApp concierge service was truly next-level. We asked for everything from drinks and restaurant bookings to help with taxis, and always got replies within minutes. One hiccup with traffic during a taxi ride was handled so kindly by Liz, our incredible concierge, who went out of her way to make us feel cared for, even surprising us with daily desserts and small floral touches in the room after that. She made a huge difference in our trip — we’ll never forget her kindness. Encantada is perfect for couples, honeymooners, or anyone wanting a romantic, boutique beachfront escape with privacy and impeccable service.
• oliviasQ8001AL (10/5): Amazing trip to Encantada - We truly had the most amazing experience at Encantada. Everything was excellent. The staff was wonderful! The room was perfect. The beach there was beautiful. The hotel was close to everything with great restaurants and shops close by. We loved it!
• 640thibaultm (10/5): Amazing for a romantic stay - Encantada provides a hidden sanctuary in the midst of Tulum. The space was designed perfectly to feel isolated on the beach. The rooms were beautiful, the food and cocktails excellent and the service was the best we’ve ever experienced. From the waiters to the concierge, the whole team was highly responsive and helpful with all our queries.
• 691rosien (10/5): Sleep practically on the beach. Just steps away from ocean and casual restaurant. - Beautiful - relaxing vacation. Just what we needed. The staff were amazing and very accommodating. Stayed in Arena room and it was perfect for early morning sunrises. Leave the screen doors open and sleep to the sound of the ocean. Safe as well.
• diggitydogi (10/5): Paradise Found! - Our experience at the Encantada Tulum was really a special experience. I set up the trip to celebrate my husband's 65th Birthday, and I was looking for a relaxing experience as close to the beach as possible. I chose Encantada, and we were NOT disappointed. This place is a GEM. Private, tropical, beachy paradise like none other. The property is comprised of 4 Palapas - each with an upper and lower unit, and we chose one of the Beachfront Lower Level Units (continental breakfast was included). Upon our arrival we were greeted with a delicious craft made margarita and a very welcoming and smiling staff. Their main concern during our whole 5 night stay was to make sure all of our needs were met -- and they were! The proximity to the beach was unbelievable, and the beachfront view from our cozy, furnished outdoor patio was absolutely breathtaking. The food and drinks were top notch, and the daily beach walks were a nice way to balance all of the extra calories we consumed - haha! Liz, Abdiel and Beatriz, along with some fantastic wait staff (Richie : )) made this trip one of our all time favorites. We are ready to rebook for another stay sooner than later. Thank you for your hospitality -- Keep up the good work!
• Torontonians (10/5): Relaxing and beautiful getaway. - We spent 5 great days at Encantada. It is exactly what you would expect prior to arriving - beautiful, surrounded by nature, great views of the sea, amazing beach, relaxing with very much a Bohemian vibe. Service was excellent and the location is perfect with many great restaurants around you for lunch and dinner. We will be back!
• Kellyepf (8/5): Lovely and intimate refuge in Tulum - We visited Tulum for a few days in March as a last minute escape from the chilly northeast. Our stay at Encantada was lovely. The staff couldn't have been more helpful and welcoming (especially Liz and Abby - concierge/front desk), and went out of their way to make our trip all it could be. The accommodations were a little on the rustic side, but since the property is right on the beach, the eroding affects of the wind and salty air must make it difficult to keep the premises looking pristine. The breakfasts on the beach deck were a wonderful way to start each day. And a night cap made by Jesus at the end of the day went down well.
• 34lorainem (10/5): Perfect Bliss - Without a doubt one of the best hotels I have stayed at perfect spot to totally relax and unwind. Room, beach and view were magical, bed was super comfy truly appreciated the privacy of the wonderful wraparound balcony, it was divine having my healthy breakfast and fresh coffee brought to my room each morning by the friendly and extremely courteous restaurant team members. Also a great treat was attending the hotels complimentary Yoga Classes and receiving generous voucher for use at La Valise Spa. l Special thank you to all the team on the front desk for their warmth and kindness towards me and for making my stay so memorable. Hope to be able to come back one day !!
• 992caseye (10/5): Incredible - Incredible stay. Beautiful rooms and grounds and impeccable service! The team is so attentive, responsive and helpful. The food was delicious! And to wake to the sound of the ocean every morning was amazing. One of the best places I have ever stayed!
• 680carf (6/5): It’s paradise but with a lot of fault details - It’s really paradise. Rooms are beautiful and comfortable. They have no shower door or courtain, hence, it all gets wet when you shower. Food options are limited and they are time restricted, for instance, you can’t have pasta for lunch or a sandwich for dinner. Breakfast is poor and they changed the lovely bread basket for a Costco croissant and they don’t even have butter or jelly. My advice is to go out for breakfast. It’s great for relaxing but you get endless questions from the staff, specially the front desk lady, they don’t have to know every single detail of your Life or trip. It’s annoying. For this, even though it’s beautiful, I would have second thoughts of returning. It’s expensive and there are lot of places in Tulum to stay.
• 724fannied (10/5): Our daughter’s wedding - Staff were very accommodating and professionals. Our needs were met and service was excellent. Rooms were cleaned daily. We will surely be back in the near future. Keep up the good work . We enjoyed just to chill in the beach and staff made rounds to check what we needed which was very convenient. Food was great and so with the drinks which are fresh
• kristined717 (10/5): Comfortable & vibey - We chose Encantada for our wedding to host our family. They were extremely welcoming and very accommodating. They made us feel at home. The concierge team were super responsive when we needed things for our room (I.e. an iron or extra chairs for my hair and makeup team). The property is also beautiful, clean and well-maintained. Beds were super comfortable and they had turn down service. It also has access to a semi-private beach. Because we had the entire property to ourselves, we were able to have the beach reserved only for our family and our party guests. The food was also really good, especially their breakfast! Their location is about a 15 min walk from all the restaurants (i.e Gitano) and right off the beach. I highly recommend them and would stay with them again if I ever go back!
• jerryrN9896AM (10/5): Well managed property with attentive staff! - We booked encantada for our wedding and the staff was amazing. Very attentive and helpful with our needs. That’s is to say we’ve visited in the past outside from our wedding and the attention to detail was still there. They accommodate every need that we had. The rooms were cleans and spacious. The beach staff was friendly and very attentive. Honestly we didn’t really need to lift a finger during this trip as we were well taken care of. Every hotel room was well taken care of, along with the property and h the e beach! Food and drinks were great as well! Overall the hotel was beautiful and give a great feel of serenity.
• 372gandm (10/5): A perfect location on the beach. - A perfect location on South Tulum beach. The ront desk and waiter staff were super friendly and responsive. The rooms are big and comfortable. Somehow there were no mosquitoes!……………………,……………………………………:…………………………………………………………….,,,,
• barrysB8454IR (10/5): A Little Slice of Paradise - Our stay at Encantada was just what we hoped for. A small quiet hideaway to relax and enjoy the beautiful beach, ocean and sky. The staff was welcoming and courteous in doing all they could to make our time there memorable. Liz was wonderful. She went from meeting our needs and requests to anticipating them. I have traveled extensively for business and pleasure, but have never met a more helpful and engaging host. She is the best.
• Ashley (10/5): Ocean oasis - Our stay here was wonderful. The food was so good. The service was amazing, especially Paula and Isabel. They answered our many questions, took care to make sure we had food when we were out early in the morning and gave us great reccomendations. This place is so beautiful.I would highly recommend it
• Jim (10/5): - Staff were exceptional
• rob (10/5): Great place to stay on the ocean - This place is so nice. The rooms were perfect, with tropical feel, the food was great and the staff were always there to assist with a smile.
• Asma (10/5): - I didn't get a welcome drink and the shampoo and conditioner were not the greatest quality. However, the hotel grounds were absolutely beautiful. The room was lovely and very clean. The staff were very welcoming and eager to assist.
• Ryan (10/5): Private Paradise! - It’s private, quiet, and really feels like paradise. The staff are all very friendly. It’s great to be able to go to the front desk or use What’s App to communicate any needs. The food and drinks are all excellent. The rooms are wonderful, clean, and very comfortable. On top of their gorgeous beach, ability to use the pool and spa facilities of their partner properties was really great! Would definitely recommend. If you’re looking to have a more lively trip (like partying), it’s a bit farther out. It’s a long walk, so we ended up taking taxis most of the time. The taxis can be a bit pricey, but Encantada was great in ordering them for us.
• Schupp (10/5): Heavenly - What a little paradise! Everything was perfect - the rooms are beautiful, comfortable and spacious. Staff is wonderful, very thoughtful and all them are gems! Food is also great at the restaurant with good options. Hope I’ll be back !
• Richard (10/5): - Amazing boutique property, lovely beach location. Restaurant onsite has great food. All the staff from the bellboys,valets, waiters were incredible, super friendly and helpful and would remember all our names. Isabel on the front desk was great with us and made us feel at home.
• Seema (10/5): - Amazing property and wonderful service from all the staff definitely recommend this property!
• Lavonne (10/5): Perfect magical mother daughter getaway - I loved absolutely everything!!!! It was magical! There was not one thing we didn’t like!
• Olivia (10/5): Absolutely exceptional hotel in paradise! - My entire stay at Encandtada from start to finish was abolsutrly exceptional. All of the staff were super friendly and helpful - they did everything to make my stay the best it could possible be. The inclusive breakfast was SO tasty, and the geenral menu was really varied (the ceviche and fish tacos were incredible). The beach felt perfectly secluded and relaxing and the access to the pool at Radhoo made it even better. I also enjoyed having an exclusive one-on-one yoga class on my veranda. It was honestly paradise and I would return in a heartbeat Nothing - it was all fantastic! The only thing I didn't like was leaving!
• Peter (10/5): A little gem in Tulum. - The location is perfect, right on a beautiful, fine sand beach along the hotel/restaurant road in Tulum. The facilities are intimate and designed for private comfort. The rooms are spacious and well-appointed. The food is excellent at the hotel, and there are several wonderful restaurants within walking distance. The best part, however, is an attentive, friendly and caring staff—from the concierges to the servers to the bell workers. All were hugely accommodating and made us feel welcomed and valued throughout our stay. There was really nothing we didn’t like.
• Meredith (10/5): - My stay at Encantada Tulum was more than excellent. The room was clean and comfortable, the soaps/shampoo smelled amazing! And the food/beach amenities were perfect. Would highly recommend, especially if someone is looking for a peaceful vacation.
• Dayne (10/5): - The service at Encantada was excellent. We had an amazing time and I would definately recommend this hotel. Food was great, very easy to walk to get dining options. Transportation was a bit pricey and drinks. But excellent service
• Mariam (10/5): Excellent - Service was excellent and the room, plus view was beautiful. Breakfast was great as well - good quality food and enough variety for 3-4 days. Coffee / tea facility in the room would be good. A retractable shade for the patios outside the rooms would be great as well. Also thicker curtains in the room would be better for sleep.
• Henrik (9/5): Great stay but terrible communication - I tried changing my booking several times, but they wouldn't give me a definitive answer until it was too late to sell or give the stay away to friends, making it a massive hassle. Terrible communications.
• madalina (10/5): - O
• Julian (10/5): - Amazing property and staff
• Gharzai (8/5): - Nice and Quiet
• Kenneth (10/5): Exceptional -
• Amy (10/5): - From check in, to the friendly and helpful staff & concierges that always go above and beyond. I can’t recommend this beautiful property enough! It’s an 8 room property and private beach. The rooms have their own hammock outside (which I stayed in for hours), and the decor is serene and conducive to an amazing experience. I can’t wait to return and bring all my girl friends!
• Aisha (10/5): The staffs were nice and helpful in organizing activities. - Everything Nothing
• Anna (10/5): Amazing experience, luxury boutique hotel - Everything! Luxury small hotel. The staff was amazingly helpful and nice. The hospitality of this place is just amazing! The room was spacious and had a super comfortable bed. Very good food is available to be ordered to the room or to the beach. I can't recommend more this place. Nothing. It was perfect!
• Chloe (10/5): Relaxing - Absolutely stunning! What an ideal place to relax and enjoy. Huge thank you to the amazing staff who made our stay so special. Alejandra, Ana and Oscar were fantastic and accommodated us every step of the way. Thank you for the unforgettable experience. Construction but that is hardly the hotels fault x
• Daniel (10/5): - Exceptional staff and grounds. Perfect for couples to spend quality time.
• Adam (10/5): Most expensive trip I've ever taken but one of the best and very very relaxing. - Location, room, and service were all exceptional but for the price you pay this would be expected. Booking says there is an airport taxi included, however it is not and you have to pay an extra $200USD to get a taxi from the aiport.
• Marc (10/5): - The hotel is beautiful and the staff are fantastic- attentive and well-informed. Brilliant stay.
• Deidra (10/5): - Everything about this property is fantastic. You could not ask for anything more. The staff is unbelievable. They make your dreams come true.
• Bambos (6/5): Great service & location - but somewhat dated rooms, rather expensive & there was loud construction - The staff were very friendly and helpful, the food and drinks were lovely. The location is also great too. When we arrived, we immediately realised there was very loud construction right nextdoor to our room - this was not at all what we were expecting for such an expensive hotel as part of a relaxing beach retreat. The team luckily managed to move us but I think that they could have preemptively warned us and given the option to cancel. Also the furnishings/fixtures in the room were quite old and worn - again, not what I would expect for such an expensive hotel
• Linda (10/5): - The service is impeccable, the property is located in a private area on the beach, and the rooms are beautifully designed to give you a tropical paradise experience. The staff and concierge will go above and beyond to accommodate your wants and needs and will address any issues immediately. The breakfast, lunch, and dinner menu is delicious and made with healthy and fresh ingredients. There are only 8 rooms, so the hotel is very private and intimate. Perfect for couples, if you’re traveling alone, or with one other person. The staff makes an effort to get to know every guest by name and even remember your preferences and trip itinerary. I will definitely come back to stay here or at the other properties under the same management if I’m in Tulum.
• Ole (9/5): Stunningly beautiful - Nice, quiet, romantic, on the beach. Staff very attentive. Super service. Sargassom
• Timothy (10/5): Exceptional - Quiet clean room steps from the beach. Fantastic attentive staff.
• James (10/5): Beautiful, luxury, beach stay with impeccable service - My partner and I came here for our honeymoon to relax and unwind. What we got far exceeded our expectations. The room was beautiful and so close to the beach that we were falling asleep to crashing waves each night. When we woke up all we had to do was message reception that we wanted breakfast and coffee and it would be up in and instant to eat on our balcony. The staff here are out are obviously passionate about customer service. They did everything to ensure that our stay was as good as it could be. For instance, we had rose pedals on our bed and a bottle of champagne on arrival. The staff were so helpful with giving us locations to go explore, like the grand cenote, chichen itza, and others. I had a very minor accident in the car and the receptionist called the insurance company and sorted it all out for me. Honestly, it was such a perfect place to relax.
• Stephanie (2/5): - I chose this place for a honeymoon as it promised a peaceful stay no TVs, etc. It was the WORST experience ever! Ruined my honeymoon, nonstop, loud music, and from sunrise till sunset, construction work next-door to the room you could hear saws drills, or hammering the entire day long. It should be noted on their website. This is going on so that people can choose whether or not to stay there had I known this I would’ve not had my honeymoon here, and cried myself to sleep three nights in a row. I would love to come and stay at the facility again assuming the construction is done, but because it was never relayed to us this is going on it RUINED our honeymoon. We have videos showing just how close the workers are, and how loud they are, and due to the fact, there was no TVs in the room because it was supposed to be a peaceful stay. We couldn’t even turn on the TV to drown out the noise. We went back-and-forth with the property about making it right in our opinion as they were deceptive by not sharing the construction nuisance next-door. bottom line is so far in my opinion they only care about the dollar because they have not tried to make it right with us. Thus I will leave my review so no other couples have to endure this nightmare. If and when they decide to make it right with us, I will gladly take my review down, but it should be noted for future guests that there was construction happening there. They had it in their power to inform the customer, but they chose not to
• ERIK (10/5): - The staff was AMAZING!! Great location and walkable to great dining. We took a advantage of the free bikes to get around. It was like the experience at a 5 star hotel!! Will come back again!!
• Segolenne (10/5): Amazing! - Our stay was absolutely amazing. We were on our honeymoon and it could not have been more special. The rooms are so lovely and spacious and well designed. There is a lovely little area outside to enjoy drinks in the evening or your breakfast in the morning. The complimentary breakfast is fantastic. You are able to also use the pool of their sister hotel just across thé street. It is a few minute walk from lots of restaurants and bars you can walk to or even borrow a bike from the reception. We borrowed a bike every evening. They kept the beach very clean and removed the seaweed. The whole hotel is on the beach. Nothing like waking up in the morning and walking to breakfast with no shoes in soft sand.
• Verified traveler (10/5): great experience - all amazing
• Birgitta (10/5): - If I could give more than 5 stars I definitely would. One of my best vacations. Thanks to the entire team. Very hard dedicated genuine staff.
• Miriam (10/5): Encantada is as close to paradise as you can get - it was a perfect location with beautiful grounds & an exceptional staff absolutely nothing
• Jessica (9/5): Superb -
• Shira (10/5): Exceptional -
• Cihan (8/5): Very good -
• Anonymous (9/5): Superb - The location is perfect, clean and safe.Also the staff is very nice.
• Robert (10/5): A small slice of paradise for the perfect relaxing escape - beautiful, peaceful, and friendly. - Every element was a delight. The room was large, well appointed and well maintained. Location on the beach was perfect. Breakfasts were varied and tasty. Staff was attentive without being invasive. Not a thing. As close to perfect as one could ask for.
• Tanya (7/5): Good - Large specious rooms Value does not correspond the price.
• Matthew (10/5): Exceptional -
• Shirlene (10/5): Encantada is Heaven! - Absolutely wonderful place to stay. The staff is so friendly and helpful in every way. The rooms are beautiful and smell so good! Food is great, drinks are great, and the beach is right there!
• Oleg (10/5): Exceptional -
• Maria (10/5): - Beautiful and quiet hotel. Great and personal service.Very short walk to plenty of restaurants and stores. My husband and I really enjoyed our stay.
• Sarah (10/5): Exceptional -
• Joon (10/5): Exceptional -
• Victor (10/5): - We cannot say enough about @encantadatulum not do pictures or videos do the property, staff and feel any justice. This boutique hotel is simply amazing! Not only does it feel like it is carved within a beach front piece of the jungle it is truly spectacular. It has only 8 rooms so no matter if fully sold out you feel like you have the whole place to yourself. You never really stumble over other guest. The rooms are beautiful, well maintained, not 1 detail is missed and truly enjoyable. The staff is great and the high level of service they provide is the best I have EVER experienced. Every single staff member knew us by name and provide service with warmth, care and a smile. They always were at the ready to jump at any request or opportunity to make our stay better. Constantly checked on us to ensure we were comfortable and did not need anything. They always had our room clean and turned over with fresh towels to the point that we even asked how they knew precisely when we would be out and the room available! Each night they always left us a treat and we loved coming back in the evening to see what was waiting for us. The food at the property was delicious. The complimentary breakfast was not your usual continental but freshly made to order. The lunch menu (the various items we tried) always flavorful with very generous servings. The dinner menu was just as high quality. Highly recommend the raspberry sorbet! OMG! Can’t forget the bonuses such as ability to e
• Secily (10/5): - Loved this place!!!!
• Rosa (10/5): Our Tulum home - Our trip was amazing from the moment we step in Encantada we were shown around and the place is beautiful peaceful our villa was amazing the only thing in the garden area there is construction going on in the next resort and it can get pretty loud but the staff and the resort make up for it there amazing. We used whatsup and it was great they answer very quickly. We also stayed with Radhoo there sister resort and they organized everything for us taking our bags and getting our room ready while we enjoyed the day. Food was great and drinks as well. We even helped baby turtles to the beach amazing! Just perfect stay will be back!!! Thank you Encantada!

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