Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
Location: 3171 Parkway, Pigeon Forge, us
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Convenient Location and Amenities
Situated just 14 km from Great Smoky Mountains National Park, Black Fox Lodge in Pigeon Forge offers a seasonal outdoor pool with waterslide and free WiFi. Dollywood and Gatlinburg Golf Course are just a 5-minute drive away.
Comfortable Rooms with Modern Facilities
Each room at Black Fox Lodge features a microwave, refrigerator, and coffee maker. Guests can relax and unwind while watching the flat-screen cable TV with satellite channels included in every room.
Delicious Dining Options and Event Spaces
Guests can indulge in delicious meals at the lodge restaurant and bar, which boasts an on-site pizza oven. Additionally, the lodge offers up to 5,000 square feet of flexible meeting space for various events.
Book your stay at Black Fox Lodge now to experience a perfect blend of comfort and convenience.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Terrace
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Outdoor furniture
- Shallow end
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Key card access
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby outdoor pool
- Self parking (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Private picnics
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Secured parking
- Swimming nearby
- Water tubing nearby
- Charcoal grill
- Vegetarian menu options available
Rooms Available
-
Queen Room with Two Queen Beds
This room offers a flat-screen cable TV, microwave and compact refrigerator. Toiletries are provided.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
-
Queen Room with Two Queen Beds and Patio
The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Telephone
-
Queen Room with Two Queen Beds, Patio and River View
The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Telephone
-
Two-Bedroom Queen Suite with Tub - Mobility/Hearing Access
This accessible room offers a flat-screen cable TV, microwave and compact refrigerator. Toiletries are provided.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Alarm clock
- Linen
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Hearing accessible
-
Double Room with Two Queen Beds and Bath Tub - Mobility and Hearing Access
This accessible room offers a flat-screen cable TV, microwave and compact refrigerator. Toiletries are provided.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Alarm clock
- Linen
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Hearing accessible
-
ADA Accessible, Suite, 2 Queen Beds (Mobility & Hearing, Roll-in Shower)
2 Queen Beds
764 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 43-inch flat-screen TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Fresh towels (on request), air conditioning, and heating
Accessibility - Low-height view port in door
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Heating
- Wheelchair accessible
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Visual fire alarm
- Doorbell/telephone notification
- Wheelchair-width doorways
- Change of towels (on request)
-
ADA Accessible, Room, 2 Queen Beds (Mobility & Hearing, 3x3 Shower)
2 Queen Beds
355 sq feet
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 43-inch flat-screen TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Fresh towels (on request), air conditioning, and heating
Accessibility - Closed-captioned TV, low-height bed, visual fire alarm, low-height counter and sink, low-height door lock, portable bathtub seat, grab bar in bathtub, low-height view port in door, accessible bathtub, doorbell and phone notification, wheelchair accessible, and wheelchair-width doorways
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Heating
- Wheelchair accessible
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Portable bathtub seat
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Bathtub grab bar
- Accessible bathtub
- Visual fire alarm
- Doorbell/telephone notification
- Wheelchair-width doorways
- Change of towels (on request)
-
ADA Accessible, Room, 2 Queen Beds (Mobility & Hearing, Roll-in Shower)
2 Queen Beds
355 sq feet
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 43-inch flat-screen TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Fresh towels (on request), air conditioning, and heating
Accessibility - Low-height view port in door
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Heating
- Wheelchair accessible
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Visual fire alarm
- Doorbell/telephone notification
- Wheelchair-width doorways
- Change of towels (on request)
-
ADA Accessible, Room, 2 Bedrooms (Mobility & Hearing, 3x3 Shower)
4 Queen Beds
728 sq feet
Layout - 2 bedrooms
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 43-inch flat-screen TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board and phone; cribs (free) available on request
Comfort - Fresh towels (on request), air conditioning, and heating
Accessibility - Closed-captioned TV, low-height bed, visual fire alarm, low-height counter and sink, low-height door lock, portable bathtub seat, grab bar in bathtub, low-height view port in door, accessible bathtub, doorbell and phone notification, wheelchair accessible, and wheelchair-width doorways
Eco-friendly - LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Private bathroom
- Heating
- Wheelchair accessible
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Portable bathtub seat
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Bathtub grab bar
- Accessible bathtub
- Visual fire alarm
- Doorbell/telephone notification
- Wheelchair-width doorways
- Change of towels (on request)
-
Two-Bedroom Suite with Four Queen Beds
Featuring two separate bedrooms, this room offers a flat-screen cable TV, microwave and compact refrigerator. There is a separate seating area. Toiletries are provided.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Alarm clock
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
-
Deluxe Queen Room with Two Queen Beds, Balcony and River View
Featuring a balcony with outdoor seating, this room offers a flat-screen cable TV, microwave and compact refrigerator. Toiletries are provided.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Linen
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
-
Studio with Two Queen Beds and Sofa Bed
Featuring a separate seating area, this suite offers a flat-screen cable TV, microwave and compact refrigerator. Toiletries are provided.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Alarm clock
- Dining area
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
-
Queen Room with Two Queen Beds, Balcony and River View
Featuring views of the river, this room offers a flat-screen cable TV, microwave and compact refrigerator. Toiletries are provided.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Interconnected room(s) available
- Alarm clock
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
-
Corner Suite with Two Queen Beds, Balcony and River/Mountain View
featuring a balcony with outdoor seating, this corner suite offers a flat-screen cable TV, microwave and compact refrigerator. Toiletries are provided.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Video
- Private bathroom
- Heating
- Alarm clock
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
Guest Reviews
- Lee (8/5): I had a really good stay - It was comfortable and centrally located One morning there was a strong odor of pot coming from the room above me then it was on the balcony side the next day
- Marilyn (5/5): Lodge was very clean. Staff was pleasant. Easy access to other roads. Fairly quiet location ⁰ - Location was good. We did not eat breakfast, seemed pricey for what was offered. Parking was good. Accessibility was good. Staff was very pleasant. We were there for the car show so did not spend a lot of time at our room. In past years before my husband's death we always stayed front row at the street so we could watch cars from our balcony. So it was disappointing not having a view but nothing you could change.
- Shawna (10/5): -
- Rico (10/5): -
- Carol (10/5): -
- Amanda (8/5): Great stay! Will be staying again! - It was great, clean, friendly! Loved they allowed pets too. Breakfast wasn’t included, but location was great!!
- Robert (8/5): -
- Chase (7/5): Jesse should get a raise . She was absolutely great. - Great location and restaurant and bar was fantastic. Front staff was great too. Especially Jesse was amazing. When things seemed like o get bad she made it better House keeping was awful. Didn’t clean room. Came and put washcloths in room but no towels. Didn’t make beds or take dirty towels.
- Amber (10/5): We stayed there to go to dollywood. Easy to check in and out of - Clean nice beds and pillows Staff wasn't very helpful.
- Juan Carlos (9/5): Great stay good location - Location and presentation Fan in bathroom didn’t work
- Courtney (10/5): -
- Hardeman (10/5): - I loved the service of the staff. The location was convenient to everything. I have no dislikes about the hotel.
- Kang (7/5): -
- Mark (9/5): Very good stay. I would recommend to others. - Very good location. The price was reasonable. Need bigger garbage cans in the room. The small ones fill up quickly.
- Courtney (10/5): Definitely recommend. From cleanlines to location, it was exceptional! - Great location and near everything. Clean and very friendly staff! Will definitely be staying again! Loved everything
- Andy (9/5): -
- Zack (7/5): Okay - Location No indoor pool, pricey, and continental breakfast was not included in expensive price.
- Maria (10/5): -
- Donald (9/5): -
- Justin (10/5): -
- roberts (10/5): -
- Samantha (10/5): -
- Ricky (10/5): Beautiful, clean, lovely place to stay - The Staff was super friendly. The environment was luxurious, clean and inviting. We thoroughly enjoyed our stay. We usually get a free breakfast where we stay.
- Becky (6/5): -
- Judy (10/5): Great - The lights need dimmers in room and bathroom
- Chantay (9/5): Great Value - Location, suite was nice and roomy, very clean.
- Ostolaza (10/5): -
- DANA (10/5): -
- Tracy (10/5): Perfect unwind and close to the park - It was very close to Dollywood and a wonderful cozy place to relax after a day in the park. The room was perfect for our family and quite comfortable. We were able to enjoy a meal by the fireplace in the fox den. Check in and out was seamless. The staff were friendly and helpful. We will definitely stay here again! Nothing
- Hatam (4/5): -
- Judith (9/5): - Location was amazing Lack of handicap parking and the handicap rooms are on the opposite end of the property from the entrance .
- Mr Melvin (9/5): - Everything was GREAT looking to our next visit everything was wonderful
- Marla (9/5): Great stay would stay there again - Rooms, lobby fireplace, and cleanliness. For the cost of the room, free breakfast
- Bobbie (7/5): Great other than no cleaning - Front desk employees overly friendly 😀 We were here3 nights no one cleaned our room or brought towels
- Thefacts1 (4/5): Average hotel with less than average service - Hotel is fair decent clean room however, the service at the bar was very poor. Sat there waiting for the bartender To take my order, however she was just too busy chatting with another couple even though she knew I was waiting
- Terri (10/5): Pristine Lodging! - I can't say enough great things about Black Fox Lodge! I'm truly grateful for lodging accommodations that are NOT pet friendly. This is like trying to find Atlantis these days but thank you, Black Fox Lodge for clean, pet-free accommodations. The staff was so friendly and helpful throughout our stay. The building is pretty pristine and smells fresh and clean. It's convenient to all things Pigeon Forge and Gatlinburg and easy to get in and out of. I would happily stay there again and highly recommend it! The only thing I can think of for this would be maybe a plastic bag inside the closet for dirty clothes.
- Lisa (7/5): I would stay again but I would hope it would be a little cleaner. - Nice property. Stayed there before and was great. One of the rooms tv did not work and toilet was coming off the floor. They fixed TV promptly. Something very sticky on the phone and still there the next day.
- jenniferyR180AQ (2/5): Lack of Hospitality & Communication - This hotel should be absolutely ashamed of itself. A deeply loved item belonging to my child was left in our room—an item we KNOW was there, because my child played with it in the room that evening. We left early the next morning and went straight home. There is no scenario where this item magically left with us. We contacted the hotel the SAME DAY we checked out, and the response we got was nothing short of infuriating. They claimed they would leave a note for housekeeping and we would be contacted. WE had to call for an update and was told the item “wasn’t there.” They insisted that no new guests had stayed in the room, and that “only housekeeping” had entered. So what exactly are they implying happened to it? Because it certainly didn’t vanish on its own. The level of dishonesty is unreal. Instead of helping, the staff acted like we were bothering them, and took absolutely no responsibility for an item that was clearly left in THEIR care. It felt as though no one wanted to address the issue immediately and it was handed off to another person (by note). Either housekeeping failed to report it, or someone decided it wasn’t worth turning in—both scenarios are unacceptable and reflect terribly on this hotel’s integrity. This was not some insignificant trinket. It was a cherished item that meant everything to my child, and thanks to this hotel’s negligence—or worse—it is now gone forever. Their complete lack of compassion, effort, or basic human decency is disgusting. I will never give this hotel another dime, and I strongly recommend others stay FAR away. If this is how they handle something as simple and important as a lost item, imagine what else gets ignored, mishandled, or conveniently “lost” behind the scenes. This place cannot be trusted.
- StitcherinVirginia (10/5): Stitching in the Smokies - I stayed here while attending the Stitching in the Smokies retreat which was held at the Lodge. Check in was easy with information given about elevator, locations of the stitching room, bar/breakfast, and coffee at that time. The room was clean and comfortable, and I was pleased to see a step-in shower versus tub. Every employee offered a smile and spoke in passing. The conference room where the retreat was held was nice and well lit. The two lunch buffets that were included were very good, especially the macaroni and cheese and the pulled pork.
- TheTitleLady2025 (10/5): The Title Lady - Despite not getting the week we wanted to travel w the certificate, we had a wonderful vacation. Black Fox Lodge was very accommodating considering what our expectations were when we received the certificate. The resort was beautiful. We also expected free breakfast every am but there was a charge. Was expecting a condo but were happy w the two bedroom instead of hotel room w two queens and sofa sleeper. I would definitely stay there again knowing all the terms in advance. Beds were a little hard and would prefer walk in shower. Tubs are outdated. Large master bathroom which was wonderful.
- Brent1000 (6/5): Upgraded Hampton Inn - PROS: Clean, friendly staff, quiet, and location (in Pigeon Forge). CONS: Overpriced, not a lodge, no real views of mountains (Pigeon Forge is a relatively flat area). OVERALL: This is a slightly upgraded Hampton Inn except that you have to pay for buffet breakfast. However, given Pigeon Forge, it's probably one of the nicer places in town.
- JCTfromDEN (8/5): Comfortable Hotel, But Be Sure to Bring a Car - We stayed at the Black Fox for a family "destination wedding." The wedding itself was not held at the hotel, but it was the hotel that the wedding party set up for guests. The Black Fox is a comfortable place, nicely decorated and well maintained. Our ground floor room had a patio that looked out on the little river that runs through the town. The hotel has a restaurant and bar that look nice, although we did not dine or drink there. The fitness room is decent. It's a pleasant place to stay. The main drawback for us, which we admit is related to our travel preferences, is that Pigeon Forge is essentially a car-dependent schlocky theme park. It's full of chain restaurants and entertainment venues similar to what one might find at a state fair. I'm sure it appeals to many people, but not us. The Black Fox is not located in a particularly walkable neighborhood. There is an entrance to a nice walking path a few blocks away, but it takes a while to get to anything like an authentic neighborhood and park along the path. The drawbacks of Pigeon Forge are not the fault of the hotel. If you focus only on what's inside the hotel, it's a very nice place to stay.
- James (7/5): -
- Tram (10/5): - Overall a 4/5 due to noise at night
- Jon (10/5): - Rooms and sheets very clean. Staff very helpful. Location close to where all the action is at. Would definitely recommend staying here.
- Angelynn (10/5): - It was within walking distance to everything we needed.
- Wade (10/5): - Was really nice. Had to request our room to be vacuumed but overall very nice. They jumped on it fast and we really enjoyed the stay
- Lori (8/5): - The. Pool. The. Bed.
- say (10/5): - Very nice
- Christin (10/5): - Clean, staff very friendly and a very convenient location.
- David (10/5): - Great hotel! Clean, safe, well-appointed room.
- Karen L. (8/5): - Really love the homey, cozy, feel of the lobby. Very clean. The check in staff didnt appear to be very experienced.
- JACQUELINE (7/5): Decent hotel. I’m sure I could get paid though…shop around! - Clean; good breakfast Price
- Glenn (10/5): - It’s was great
- Elena (10/5): - The lobby and patio are very nice, with a fireplace and fire pit outside. Breakfast was good as well.
- TV (10/5): - The restaurant was real good Nothing
- Michelle (10/5): Excellent - It was very clean, Good Curb appeal, staff was helpful and kind. Nice facilities. Quiet. Would definitely stay here again.
- Andrew (9/5): - Excellent staff and location. Free coffee in the room, but $3.00 for water? Really. a $400.00 plus room, and as a thank you, we get 3x times plus the cost for water. Better to not put the water in the room, use tap, or free bottled water. Don't be petty. You look cheap while trying to look expensive.
- Tamara (10/5): Good location; okay stay - We had a pleasant day. Had a nice room with a balcony that looked out onto the creek. The view beyond the water was the side of another hotel and roadways. The food was OK. The cocktails were a bit of a miss, but the service was great. They offer pumped products in the bathroom, but the pumps either didn’t work or there was no product in the pumps so bring your own toiletries Into the shower
- Janet (8/5): - Very nice hotel and enjoyed our stay.
- Haeder (2/5): - This place was absolutely disgusting. The room was full of ants/spiders on the bed and bathroom. it was also musty inside the room. I talked to the front desk and they said sorry we can’t do anything for you. Because you booked through a third-party. Expedia. I contacted Expedia, which contacted them and they refuse to do refund,I have the videos to prove it which I showed to them. and they noted it and apologized. What is an apology gonna do. the least they can do is refund its almost $200 dollars. For a room that we can’t even sleep in. I would not recommend this place to anyone. save your money and go somewhere else.
- Timothy (8/5): - The hotel is centrally located. Check in was super easy and the staff were friendly. The property is beautiful and nicely appointed. We had two rooms during our stay, both had balcony's. The rooms were identical. The beds were super comfortable. So the downside. We were given room 602. When we walked in the room looked great but it had a smell of something. Not sure if it was mildew or what but my kids picked up on it immediately.. My youngest has pretty significant allergies and was pretty congested when we checked out today. The frustrating part was that someone named Jesse text me on day 2 of 4 and asked how our stay was.. I told her about the smell and she said someone would be in touch but no one ever reached out. When we checked into the next room we definitely noticed there was no smell like in our room. Not sure if I would stay here again. If I do I will check the room before we agree to stay in the room.
- Dylanwomac (10/5): - Kid friendly Nothing
- Jonathan (10/5): - It was a great choice for our stay. It was near all restaurants and onsite facilities were excellent.
- Kelly (10/5): - Very nice hotel, clean, easy to access. Walkable trail to the island.
- Bonnie (6/5): - The lobby is beautiful. Beds are terrible. Staff is friendly.
- Teaonsha (6/5): - Room service was mediocre.
- Debra (6/5): - Daily housekeeping was terrible. Basically straightened bedding and restocked towels. A few days the trash wasn’t changed.
- Jason (10/5): - Family of 5- spent a lot of time looking for a hotel that would fit us and have a nice ambiance. We enjoyed the Black Fox it was off the Main Street and we enjoyed the river view room. The daily breakfast which we added had something for everyone and was well worth eliminating choosing one meal for the day- iykyk. The staff was very friendly.
- Kristian (2/5): Stay somewhere else! - Room door left open after the room was served. Manager on duty would not return my phone call. Was charged for service I didn’t even use. Absolutely horrible experience especially when you’re on vacation.
- Shaun (8/5): - We had a fantastic time
- Marisa (10/5): - Nice hotel we enjoyed our stay all the staff was friendly!
- Tim (8/5): - I like the overall location in relationship to most of the attractions around Pigeon Forge.
- Heather (8/5): - It was close to everything, newer property for the area, could have beeb slightly cleaner in the room, pillows weren’t great.
- Mary (10/5): -
- Tyler (8/5): -
- Kim (6/5): - The morning and day staff was amazing. The night guy was nit nice at all. The property is very clean but the room was very musky smelling. We could not get in the pool due to kids all the time. And the biggest thing to me was you will pay for all food. No free breakfast. The ladies that work the front desk are absolutely amazing. Very nice and respectful.
- Jenna (10/5): - The property has a great pool and a wonderful location that is truly in the center of everything. The size of the room was great for our party with three young children. However our room was not cleaned. We had to ask four times on our second day for the room to be cleaned and it was still not done by 7:30pm which was very hard with the children. The same thing happened the following day. We explained to the manager that we really needed the room done before 5 since we had both a special needs child and baby in the group and they assured us that the room would be done but again it wasn’t. This time we found a wonderful housekeeper who did our room right away (not fully but she did the garbages and the towels.)When we ran into staff members over the following days they said of you’re in “X” room and it felt really obvious that they had been talking about us and made us question if we were wrong for asking for the room to be flipped. Those interactions made us feel like some of the staff could be highly unprofessional which was unfortunate because there are so many positives with the property in general.
- Kelly (10/5): - Clean, good parking
- Louis (10/5): - We enjoyed everything. The rooms were spacious and clean. The food at the restaurant was excellent. The staff are very friendly and helpful.
- Bridgette (10/5): - Very nice , comfortable, nice air conditioning , spacious and clean.
- James (8/5): - We did have a balcony over-looking the small river. However, we couldn’t seem to get that when we tried booking for it a month in advance, and then they asked if we would like to upgrade to it for $10 extra per night when we arrived?! Also, you had to walk from the parking lot dodging goose poop if you wanted to use the sidewalk! Other than that it was a pleasant stay.
- Adam Wayne (10/5): Family fun on the Fourth! - Friendly and help staff! Great location!
- Jenny (8/5): - Clean room with a view of the river. It was a fast and easy check-in/ checkout process. Close to everything in Pigeon Forge.
- Roxane (10/5): Awesome! - We rented a suite. The room was beautiful and more spacious than we imagined. The staff was very friendly. The pool area was also nice and our six year old granddaughter loved the pool slide. We will definitely stay there again!
- James (10/5): - It was a great place for our little family for a few days at Dollywood and Pigeon Forge area.
- Belinda (10/5): - Property was very clean and comfortable
- Joshua (10/5): - Great property with lot of attractions and restaurants nearby
- Bryan (10/5): - Check in was quick and easy. Room was prepared and very clean.
- William (9/5): Superb -
- Samantha (4/5): - The first room smelled like mildew, had a horrible stench. Went to the front desk and got a different room which was much better. Visible mold on the walls int he first room. Expecting more from a Hilton hotel.
- steve (8/5): - Slightly off the main road so there were options if traffic was bad.
- Patricia (10/5): - This place was awesome! I had a balcony room. It was so nice. It was updated, clean and quite comfortable. No free breakfast buffet, but there are plenty of really good places nearby. I would stay here again.
- Cary Scott (6/5): - Convenient to many attractions. Didn't like the duck mess in the parking lot and sidewalk.
- Vadim (10/5): - Excellent experience. The best choice possible in this area.
- Jessica (10/5): Clean & Great for Families - The hotel, our room, and bathroom were very clean! We stayed here for family vacation and the location was great. We had dinner and breakfast here as well and although not complimentary, it was very good.
- Angela (10/5): - Really liked the location, and the rooms were really clean.
- catherinesF6901CK (4/5): Bugs in Hotel Room - My mom and I decided to stay for a girls trip during the week. We woke up in the middle if the night and there were centipedes crawling in our bathroom and room itself. It was awful. Ewww! Wouldn’t recommend unless you are okay with bugs. Great location otherwise.
- tricia (10/5): - Room was spacious and clean. Staff was professional and polite. My only question is. I thought the pool was heated. Is it became water was really cold.
- Aaron (9/5): Superb -
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