Hilton Garden Inn Silao Aeropuerto Bajio

Location: Libramiento norte 3350, Carretera León-Irapuato, Silao, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Facilities for disabled guests
• Ironing service
• Wheelchair accessible
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Mobile app for room service
• Shopping on site
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Fitness facilities (surcharge)
• Internet access
• Reception hall
• Free bus station shuttle
• Swimming nearby
• Rooftop garden
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Room, 1 King Bed, Accessible (Roll-In Shower)

  1 King Bed

  323 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 43-inch flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker, room service (limited hours), and free bottled water

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Laptop-compatible safe, iron/ironing board, and phone; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Accessibility - Roll-in shower

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Free WiFi
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided

• Room, 1 King Bed (Oversized)

  1 King Bed

  323 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 43-inch flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker, room service (limited hours), and free bottled water

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Laptop-compatible safe, iron/ironing board, and phone; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Premium bedding
  • Free WiFi
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided

• Double Room with Two Double Beds

  This quadruple room is air-conditioned and features a seating area with a TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Video
  • Heating
  • Alarm clock
  • Smoke alarm
  • Privacy curtain

• Double Room with Two Double Beds and Balcony

  Featuring a balcony, this quadruple room also provides air conditioning, a tea and coffee maker and a TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Video
  • Heating
  • Alarm clock
  • Smoke alarm
  • Privacy curtain

• King Room

  This double room is air-conditioned and has a seating area with a TV, a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Video
  • Heating
  • Alarm clock
  • Smoke alarm
  • Privacy curtain

• King Room with Balcony

  Featuring a balcony, this double room also provides air conditioning, a tea and coffee maker and a TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Video
  • Heating
  • Alarm clock
  • Smoke alarm
  • Privacy curtain

• Large King Room

  This double room is air-conditioned and features a seating area with a TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Video
  • Heating
  • Alarm clock
  • Smoke alarm
  • Privacy curtain

Guest Reviews

• Daniela (6/5): - Buena ubicación, el servicio del personal es muy agradable El baño de mi habitación presentaba fallas; el depósito hacía demasiado ruido constantemente. Además, los switches de la luz estaban dañados, lo que dificultaba apagarlas con facilidad. Considero que deberían tener mayor atención en el mantenimiento de las habitaciones para brindar un mejor servicio.
• Alejandro (10/5): -
• Clara (5/5): -
• Dirk (9/5): -
• YOSHITAKA (9/5): -
• LOURDES (10/5): Excelente - Piscina muy bien, no desayuné ahi. Me gustó mucho lo tranquilo del Hotel. Que no estuvieramos toda la familia en el mismo piso
• Teryl (9/5): - Very convenient location for the airport. Everything was clean and staff was very nice. They have a lovely roof top bar, restaurant with great views of Leon. Menu was limited but I think that’s because it hadn’t caught on yet. Lots of potential.
• David (5/5): -
• Martha Elvira (10/5): - La vista, la cama super cómoda El desayuno, poca variedad
• Claudia (10/5): -
• Paulina (7/5): Relajante - La piscina estaba algo sucia, yo disfruto mucho de nadar lo que me agrada es que no hay mucha gente y puedo disfrutar de la piscina estuviera genial fuera mas tibia, los cuartos son amplios y las camas son muy confortables el top y los mas agradable es que no te tocan en la habitación y te despiertan temprano para la limpieza, respetan mucho la privacidad, a pesar de este inconveniente definitivamente es un lugar al que regresaría. la limpieza de la piscina
• Julieta (9/5): Excellent option in Silao! - Facilities are really good! None
• Adriana (10/5): -
• fatima (10/5): - La tranquilidad Olía a humedad y el baño derramaba mucha agua
• Jose (4/5): - Buenos pero muy caro
• Loryn (6/5): -
• Hernandez (10/5): -
• Alberta (7/5): -
• Kathleen (6/5): I booked this hotel specifically because they offered shuttle service from the nearby airport. However, they didn’t answ - It wasn’t up to a Hilton stands, but the room was clean and the bed was comfortable. Lots of noise from adjacent room.
• georgia (1/5): Never stay again and will tell others to steal clear - Rude manager and courtesy van did not show up at airport after they asked me for flight. Lied and said van was broken but I saw driver in van taking a guest to airport. Cost me turmoil at airport and cost me 350 pesos plus tip for taxi! No apologies and many lies. Restaurant didn’t have ANY wine. Said none left!!!I have proof of all info. and will be contacting their general manager. Bad experience. No person at entrance for assistance. The management
• Zumaran (6/5): Estuvo bien - Estuvo cómodo Pedí comida y nunca recogieron los platos por más que llamé dos veces y la ubicación es muy lejos del centro
• WING YEE (7/5): - Clean and brightness. No slippers and only 1 bottle of water offered.
• Oscar Zoilo (9/5): Ampliamente recomendado - La comodidad Todo estuvo bien
• Pepito (6/5): - I got stuck in the elevator for 15 minutes.. i am not sure what happened.
• Ricardo (10/5): - As
• Jose Luis (8/5): - Clean room and friendly staff
• Mark (10/5): - Good staff
• MARIA SUSANA (10/5): - Clean, spacious and quiet❤️
• Carlos (8/5): -
• Jesica (4/5): - Their rooftop is only open friday and Saturday. The food is overpriced in their lobby restaurant. They have limited availability with their shuttle. Did try to book but the times available were not convenient so we ended up booking our own transportation. Rooms were clean.
• Maria (10/5): - Best customer service
• Arlette (10/5): - Excelente hotel
• Jose (10/5): - Convenient
• Tina (10/5): Great staff and property - Amazing rooftop bar, lovely pool & the food and comfort of the room was great. The staff was the highlight; everyone was very polite and accommodating.
• Daisy (10/5): - They have an amazing pool with a great view.
• Laticia (6/5): - Front check in person was having too many social conversations with other people while I waited with 15+ min with a tired, crying baby to check in. Unacceptable.
• Jorge (10/5): - Great
• Jose (10/5): n/a - breakfast was great the elevators took a long time
• Virginia (10/5): - Lovely place! Wonderful staff.
• Martin (10/5): - Nice place
• PATRICIA (10/5): - Great service Friendly employees Great view from the restaurant at the top of the building
• Marcos (10/5): -
• veronica (6/5): - I am going to say now what I did not like. I don’t like the system with the only one key to open the room door, especially because the lights only work with the key in and the elevator only worked with that key so that meant that my daughter had to stay in the darkness while I had to go down the stairs for a while. The breakfast price is not competitive at all with the other hotels, we stayed at hotel ECCE as well and the breakfast was plentiful and offer multiple choices and it was $250 for 2 people. I think this Hilton is ok but not very good compared to ECCe
• Oneidy (2/5): - Horrible staff service. Overbooked rooms and wanted to change our reservation and the room we got we has water coming out of the shower and flooding the bathroom
• Iram (10/5): - Very close to everything
• Luis (8/5): - Restaurant buffet not amicable
• Stephanie (10/5): Loved everything about the property! - I loved the balcony view! Very beautiful! Nothing everything was beautiful
• Blanca (10/5): - i love the property
• Jose (10/5): - It is a very well maintained property very close to the airport. The staff was very courteous and professional.
• Maria (10/5): - All was excellent
• Ale (10/5): Exceptional -
• Patricia (6/5): - The rooms are outdated and we could detect a drainage smell on our room. The restaurant’s food its awful
• Wilberth (10/5): - Staff, customer care and support. Every aspect. Clean
• Wilberth (10/5): - Very plolite and helpful
• Mayra (8/5): - Esta muy limpio y bonito solo que esta lejos del Aery
• Jean (10/5): - I swam in the lap pool which was a glorious way to start the day. Breakfast was delicious. Staff attentive and helpful.
• Luanne (10/5): - The beds, pillows and bedding were wonderful.
• PATRICIA (10/5): - Great service Extremely kind employees Nice restaurant
• Alan L (6/5): Not quite what the listing showed - Did not meet expectations. We had to stay an extra day in Silao so I specifically booked the Hilton Garden because the listing showed a rooftop terazza where I expected to spend some time while we waited the extra day. The terazza is closed except for Friday and Saturday. Nothing in the listing indicated that. Also, knowing Silao, I requested a room on a higher floor. After booking I received a note from the Hilton Garden saying a higher floor was no problem at all. On arrival, our room was on the first floor. The explanation was that I requested a balcony and only the first floor rooms had balconies. Fine, but no one could explain why I received the note that a higher floor was okay. A bit confusing and stressful. In the end we were changed to a higher floor. The room was fine, the bed was comfortable. Without access to the roof it was a bit boring, hotel restaurant staff advised against walking to el centro. A bit disappointing. The airport shuttle was excellent, even with a 3AM departure.
• Danny (10/5): - Like it alot
• Juan (10/5): - Great service
• Jessica (10/5): - I love the place everything clean. Staff not VERY PROFESSIONAL we’ll had a bad experience with staff very rude and disrespectful.
• Debra (6/5): - Staff were polite and courteous but service was poor.
• Danny (10/5): - We like it alot and enjoy it
• Mary (8/5): Very good -
• Macdonell (8/5): one night before flight, very clean and comfortable stay, airport shuttle arranged - bar and restaurant air conditioner too noisy
• Yanahi (10/5): Exceptional -
• Edith (10/5): - Everything!!
• Raquel (10/5): Exceptional -
• Maria (10/5): Nice comfortable bed - The staff is very helpful and the swimming pool was great, my niece was happy swimming and relaxing too.
• Nathalie (10/5): Exceptional -
• Paola (10/5): - We love this hotel
• noemi (10/5): - Me and my family loved it
• Cecilia (10/5): - Good
• Rosie (10/5): Exceptional - Clean and airport shuttle
• Marco A (6/5): - Cleanest room,
• gatty (10/5): - Gracias
• Rohit (10/5): - Excellent rooms and service
• TravelerT1111 (4/5): Avoid this hotel - This is without a doubt the worst Hilton I have ever visited, and I'm a Diamond member so I frequent them. Two stars given only because the staff were friendly, 3 were taken away because the place is just really a dump. Several things in my room were broken, including the sliding patio door, which did not lock. There were crushed Modelo beer cans on my patio as well, since it appeared anyone could just walk right onto it. Serious security issue! The room was very very basic, the shower ice cold. The nice photos show of a rooftop patio with views? Nope, there was nothing there! No tables, no staff. An empty space, so my idea of getting a sunset drink and food did not happen. This was on a Saturday night around 7pm. The pool looked nice enough, but unfortunately, I guess there was no security or closing time, around 1am there were clearly drunk people screaming and running around, and unlucky for me, my room was up the hall so I got to hear it all. I had to get up at 3 to leave to the BJX airport, and I did not appreciate losing the sleep due to this. If you want to avoid the pool noise, do not let them put you on the first floor, and do not book a room with a balcony as they are all on that floor, and totally accessible to anyone, from outside, and not private at all. NO view anyway. I had to get to the airport for an early flight, and I did use the shuttle at 3:30 am. It did show up and leave on time, so that was a positive. Although, the shuttle was not a Hilton shuttle, but one from a neighbouring hotel.  Honestly, as I live in San Miguel de Allende and fly out every few months, so I don't like to do the 1.5 drive at 2am, so I stay closer to the airport. In the past I have stayed in Guanajuato at Maria Christina, which is further away, but a beautiful historic hotel.  I went as far as to change my next flight to the other local airport so I could avoid booking the Hilton Silao hotel again. To my pleasant surprise, there is a new Hilton a 30 minute drive from the QRO airport that is beautiful and well run, and that is the one I will be using from now on. This hotel in Silao is an embarrassment to the Hilton brand, and that is not due to the staff who were at least, accommodating and friendly. Upper management at Hilton should put some money into improving the hotel, fixing the Many issues, or, they should remove the Hilton name from it.
• Andrea (6/5): - Very close to airport but very far from SMA,GTO and the Leon show shopping area. We stayed 1 night, and had to ask for new bed linen because what was on the bed was dirty. We got there early and couldn’t check in or leave our luggage until we could check in, so we sat around on our phones for almost 2 hours. It’s a decent hotel, but personally, I would think twice before staying there again
• Damaris (10/5): - The staff at this property were friendly. Our check in was quick and easy. We also had dinner at the restaurant on site which was good. The room was clean and crisp. I would return in the future.
• Daisy (6/5): - Very bad water pressure specially the toilets
• Andrew (8/5): Very good -
• Frank (8/5): - Overall, hotel was nice. Restaurant is fine. It overpriced.
• Kamran (8/5): - It was nice and clean hotel. Staff were nice and friendly. It is close to Airport so it’s nice for short stays. Overall, it was good.
• Fernando (10/5): - .
• Jose (10/5): - Great
• Arturo (10/5): - Perfect for a layover at the airport.
• joshua (8/5): - Safe,quiet,easy parking
• Analy (8/5): - Close to the airport
• Berta (10/5): Exceptional -
• Ryder (10/5): Exceptional - Beds were beyond comfortable! There is a bar and restaurant on site.
• Luis (10/5): - Nicely convenient
• Delia (2/5): - When I made the reservation, it said breakfast was included, however upon arrival I was told it was not . Airport shuttle was also not available for pickup when we arrived . Water pressure for shower was terrible and plumbing was also horrible.
• Paula (10/5): - Very near to airport
• Antonio (10/5): - Muy buen servicio
• Antonio (10/5): - Todo bien!!!
• Veronica (10/5): - Loved this hotel! So clean I could smell it as soon as I walked in. The staff was super friendly and very helpful when I realized I forgot my tooth brush on the trip!
• Patricia E (10/5): - Great
• Manuel (10/5): - I like the attention and especially the employee Braulio very professional!

Photos