King Street Townhouse Hotel & Spa

Location: 10 Booth Street Manchester, Upper King Street Conservation Area, Manchester, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Facilities for disabled guests
• Sauna
• Massage services
• Packed lunches
• Non-smoking throughout
• Concierge service
• Wheelchair accessible
• Kid meals
• Heated pool
• Infinity pool
• Emergency cord in bathroom
• Coffee Shop on site
• Fruits
• Spa/wellness center services
• Beauty Services
• Manicure
• Pedicure
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Health or beauty spa nearby
• Swimming nearby
• Rooftop garden
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• Snug Signature

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room offers air conditioning, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV with streaming services. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Cozy

  These cozy double rooms feature an individual design and vary in size between 24 and 28 square yards. They feature goose down feather pillows and a luxury double pocket sprung mattress. The private bathrooms include a walk-in rain shower, free-standing bath, bathrobes and ESPA toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Comfy

  These rooms are eclectic in design pairing muted tones with designer wallpaper and luxurious fabrics. They vary in size between 27 and 32 square yards. The rooms feature Super king-sized double pocket sprung mattress, goose down feather pillows, crisp white linen, working desk area and soft furnishings paired with bespoke furniture. The private bathrooms include a walk-in rain shower and free-standing bath, free toiletries and bathrobes. Some rooms have a walk-through en-suite, with a sliding door to the bedroom.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Luxe Jr Suite

  Junior Suites are located on the 2nd floor and vary in size between 38 and 40 square yards. The suites feature an open-plan design with a bedroom and lounge area with luxury furnishings. They have a Super king size bed with luxury double pocket sprung mattress, and a free standing bath located in the bedroom. The lounge area offers a large wall-mounted TV and floor level windows showcasing the original cast-iron railings. Each junior suite has a separate en-suite with a walk-in rain shower and dual sinks.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Cosy Signature

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a mini-bar, as well as a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Comfy Signature

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room offers air conditioning, a mini-bar, a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Suite

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a mini-bar, as well as a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

• Snug

  These cozy double rooms feature an individual design and vary in size between 20 and 25 square yards. They feature goose down feather pillows and a luxury double pocket sprung mattress. Th private bathrooms include a walk-in rain shower, bathrobes and ESPA toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Key card access

Guest Reviews

• Amanda (9/5): Work sleep stay - Comfortable bed Quiet
• Craig (9/5): -
• Grant (9/5): Short and sweet. - Excellent room. I had no issues with my stay.
• Angela (6/5): -
• Marc (10/5): -
• Richard (8/5): Great location, good staff - Great location They need to sort the TV out in the rooms, this is the third time I have stayed in a junior suite and not been able to get the TV to work properly
• Bethany (6/5): Lovely rooms but budget hotel service - Room was lovely Had very late notice that the pool was closed and so didn’t have time to look at other options as we were staying the night after our wedding. We received complimentary spa access but didn’t feel the stay was worth the price. On arrival we were told there should be a bottle of Prosecco waiting, there wasn’t. We told the staff and they told us it would be bought up. We didn’t receive the bottle of prosecco and so rang again (at this stage thinking maybe it was a complimentary bottle from the hotel for the pool / wedding), it was finally bought up and turned out to be a gift from friends. We were really disappointed, as if we hadn’t chased we would never have received this. Service doesn’t meet up to expectation.
• Jack (8/5): -
• James (9/5): -
• James (9/5): Great boutique hotel with good amenities - Lovely service. Super comfortable rooms. Great spa
• Alex (7/5): -
• Eliza (5/5): -
• Mathias (8/5): -
• Helen (10/5): -
• Marvin (10/5): - Locatie en service Niks
• Kolbrún Sól (10/5): It’s our favourite hotel🖤 - Everything 🖤
• Halsall (5/5): -
• Frederik (10/5): -
• carmel (8/5): -
• Sam (10/5): -
• Lance (10/5): -
• Lauren (10/5): Amazing stay, enjoyed everything about it - Friendly and welcoming staff, helped a lot Nothing that I didn’t like
• Sonia (10/5): -
• Zak (10/5): - How modern and clean the hotel was, the staff were very professional and helpful with everything we needed. We will be returning.
• Ethan (8/5): -
• Ana (8/5): Was good - The bathroom and toilet shower
• Lisa (9/5): Very enjoyable . - Lovely boutique hotel with exceptional decor , bedrooms were very comfortable. Very friendly staff . Spa was not available.
• Pierre-Yves (10/5): Excellent - Bon personnel courtois
• Holly (10/5): -
• grayg56 (10/5): Wonderful afternoon tea - Lovely afternoon tea,great food and very friendly staff.Hotel has a nice atmosphere.
• robert (7/5): Pleasant stay, fairly expensive , Key attraction (infinity Pool) closed. - Nice Hotel. Staff were nice, especially Event's Girl working on breakfast. The room was nice with everything you would expect for a Hotel pitched at a boutique experience. Location was good. The infinity pool was closed, and the lift was very slow. (being used by contractors, staff and guests. Recommend an update to the lift to speed it up. The recommended car park was not close and very expensive.
• Jessica (6/5): Nice - Room design The pool was broken
• Martina (7/5): -
• Tumi (9/5): Exceptional - Perfect location, close to a lot of restaurants and places of interest. The food and service is spectacular. Rooms are spacious, clean and modern, with a touch of vintage. Upon arrival in our room, there was classical music playing in the background, which completely set the tone for the rest of the stay. Calm, relaxed and enjoyable. Special mentions to Tom + Mitchell, who are not just great hosts but incredible human beings that went above and beyond to make our stay enjoyable. Honourable mention to Dil, who understands guest relations and takes it to the next level. Overall happy with our stay. Nothing
• robsG7863YW (10/5): High tea - Beautiful setting for champagne tea. Food was tasty and well presented. Staff very attentive and friendly. Thank you in particular to Olivia for making it a lovely experience.
• debhV2496TQ (10/5): Fabulous Afternoon Tea! - We had the most fabulous time at King Street Townhouse for our family and friends afternoon tea. Everything was absolutely perfect and couldn’t have worked out better. All the staff were brilliant - so attentive and helpful from the minute we walked in the door. The reception, the bar staff and of course the staff who looked after us during the afternoon were fantastic and deserve a huge thankyou. The afternoon tea was delicious and presented beautifully - everyone was very impressed. Thankyou too, for dealing with all the different allergies and managing that so well. Ella loved it and really enjoyed her afternoon. Thankyou for making it such a special celebration!
• Candy (9/5): Would love to go back when the pool is available - great location. Friendly staff. Comfortable bed. Amazing breakfast Sadly the infinity pool was closed for essential maintenance during our stay
• 318belindad (10/5): I would like to say a big thank you! - I would like to say a big thank you! The food and hospitality where amazing, the young lady who looked after us was so lovely, we would highly recommend your events spaces, from the initial meeting to see which event space would be suitable for our business needs, the communication and care have been excellent to the delivery of our event on the day! 5* Experience.
• Phillyb07 (10/5): Treat from family so wonderful - What an experience felt so special it had it all glamour comfort welcomed by beautiful humans so friendly shout out to Mitchell and Tom thankyou for making our stay so special just beautiful shame the pool wasn’t available would love to go back to see that the spa was blissful cannot say enough the best hotel in manchester
• MatthewW4409 (10/5): Top hotel top team - Love this hotel. Have stayed here many times for business trips. Service is impeccable, breakfast is an exceptional standard. Credibly well ran, maintained and managed. Tom + Mitchell the concierges are always on hand, polite and just generally refreshing in a world of negativity. Would hugely recommend
• Johnson (9/5): -
• R9618QQmicheler (10/5): First anniversary stay - We got married at the KSTH last year and had the most fabulous wedding. We have now decided that it will become a tradition to stay there on our anniversaries. We have just spent an overnight stay for our first wedding anniversary and it certainly didn’t disappoint. We had a superb savoury afternoon tea, a lovely room and fantastic service as always. The staff are always fantastic and really go over and above. They certainly made us feel very special this time, so thank you Mitchell, Tom, Lauren & Jeanette
• 319lisau (10/5): Incredible stay at King Street Town House. - My daughter got married at the Town House in September 2025. It was such a special day where all the staff at King Street were amazing, looking after all of the wedding party so well and made the day so special. As a result my wife and I went back last weekend as a treat. The staff again were amazing and looked after us really well. They are all a credit to this beautiful boutique hotel, from reception to the staff at the bar and people looking after us at breakfast. Special thanks to Tom and Mitchell who were fabulous, sorted out luggage out to our rooms and just made the stay even more memorable . Great weekend. Thank you King Street again !!!!
• Relax625128 (10/5): Amazing stay - We had the most incredible stay, all of the staff were so welcoming and attentive, especially Tom and Mitchell. The room was clean and comfortable! There was a really lovely lady serving us in the tavern too but sadly didn’t get her name! We will definitely be returning. Mitchell you’re a STAR thank you for looking after us so well!
• katpattndat (6/5): Rude receptionist - Unfortunately trip was ruined by an unpleasant welcome from receptionist staff member. Whilst my boyfriend parked the car I went to check us in. I paid the room and security deposit payment and then was handed a room key along with a quiet mumble of words i couldn’t understand. I said ‘sorry where do I go?’ and the lady told me bluntly ‘upstairs’. My bags weren’t taken for me, I was given no explanation of how to access the spa, where/when breakfast was, nothing. So I trailed my suitcase up the stairs searching for my room, only for the key card she gave me to not work. The whole encounter was very cold and unpleasant and left me on the verge of tears. For one the best hotels in Manchester you would expect top quality service, but you do not receive it here. As side from the terrible start, the room was furnished gorgeously and we made the most it. The spa was nice, but rooftop pool was ‘unavailable’ which was the main reason we wanted to go. This trip was for my birthday so I’m left rather saddened that we didn’t have the best time. Unfortunately I won’t be rushing back.
• oliviakX3191IQ (10/5): Great stay for a city break - Lovely stay at king street townhouse. Tom and Mitchell were so helpful and friendly. Will definitely return the next time we come to Manchester 😊
• natalie (9/5): -
• John (10/5): The best hotel we have stayed in in Manchester. No noise from the road, other guests or staff. - All the staff were very nice and pleasant. Beautiful bedroom, excellent bathroom, very quie - no noise from other guests, well laid out, quality furniture, well decorated, perfect. Room 20 somewhere to hang your towel when in the shower, unless I just didn't see it
• Jack (5/5): -
• Donna (8/5): A lovely atmosphere with modern luxury decor, fabulous staff and good food. - Fabulous location, ten minutes walk from Victoria Railway station, five minutes from main shopping centres and situated perfectly for fabulous restaurants. The room was beautifully finished, large bathroom and espa products. The inifinity pool is a bonus, a fabulous place to chill, I watched the skyline of Manchester during a storm, fork lightening over the building tops whilst relaxing. The breakfast, outstanding quality, and beautiful surroundings. I reserved time in the Kingstreet Spa, on the evening I stayed the weather was stormy with wild rain and thunderstorms. The spa is located next door to the hotel, with access only via the main street, the facilities are beautiful but consisted of a quiet room, steam and sauna... the pool is located within the main hotel on the 7th floor where there is also a sauna. Dissapointed in the access to the spa.
• melaniedH675AP (2/5): Unfortunately Not Good - Prior to our arrival, we were informed that both the lift and the infinity pool,one of the main reasons we chose to bookwere out of order. This was already concerning, but the issues we experienced during our stay further impacted our experience. We were upgraded to Room 10 as my partner has a disability and is unable to comfortably manage stairs without a lift. While we appreciated this consideration, the room had plumbing issues. There was no cold water available in the wash basin, shower, or toilet. The water was extremely hot throughout, to the point where steam was visible from the toilet when flushed. I personally experi enced this when attempting to shower, as the water was scalding hot. We were then moved to a smaller down gradeon the third floor, despite explaining my partners difficulty with stairs and presenting his UK disabled ID card this was the only room available. This relocation made access challenging for him. Additionally, the room itself had further issues: the air conditioning was inconsistent and erratic, making the room either to cold or to warm, and we also found chewing gum on the floor, which was unpleasant. We were offered use of the thermal spa as a gesture of goodwill however, the steam room was out of service. Breakfast was also offered, but we did not make use of these. While we appreciated the offer of a complimentary drink each, the overall experience fell well below expectations. We were also offered a 30% refund, Which we are awaiting.
• Melanie (1/5): Awful and we would not stay again - Location was good A day before arrival, I was informed that both the lift and the infinity pool (a key reason we booked) were not available due to maintenance. We were offered free use of the thermal suite at the spa but the steam room at the spa was also out of use. We had to change rooms from room 10 to 32 (This was a struggle for my partner without the lift because he has a disability and can not walk far). because there was no cold water, the cold water ran hot in the wash basin and when I tried to take a shower but the water was red hot and wouldn’t change temperature . I found chewing gum on the floor in the bathroom at the new room.
• Anthony (10/5): Excellent from start to finish. Will definitely be back! - The room and facilities were second to none.
• Daniel (4/5): -
• Holly (6/5): Nice but too many issues to validate the price - It was a gorgeous room, with extremely kind and friendly service. The tavern is beautiful and the breakfast was delicious. A lot of the facilities were not available (rooftop pool not open, lift broken so had to climb 5 flights of stairs to reach our room) and construction work woke us up with hammering and drilling at 8am. The spa was given to us for free as an apology but the steam room was broken and there was no pool. The spa had no availability for treatments, but nobody was in there when we were there.
• Leighton (1/5): - Didn’t like the fact the pool wasn’t working the whole reason I came for the pool n before or after I booked no one told me
• Grace (3/5): Disappointing - The property is lovely and clean, the food in the tavern is lovely We was told the day before that the lift and pool were out of service although we specifically booked this hotel for the pool. They didnt inform us until we couldnt cancel the reservation. Upon our stay the following morning maintenance was working on the elevator from 7am making noise and we wasnt informed of this, i had to phone the receptionist and complain. We had food and drink in the tavern, the service was very slow we waited 45 mins for our drinks to be served. Ive heard good things about this hotel and it didnt live up to any of the expectations .
• Sarah (2/5): -
• Connor (1/5): Awful - The room was lovely, except for all the noise that happened through the night and all morning until I checked out. The cleaning staff throwing bags down the service stairs No lift working. No spa facilities available. Constant noise
• 233bexw (10/5): Kaitlin was fab! - I came in for a bespoke 60 minutes massage the week before my marathon. Kaitlin looked after me and she was brilliant, catered to the areas where I felt needed the most help.
• Elliott (5/5): Would be good if everything was working - Location Lift was broken and infinity pool was unavailable
• lewistaylor320 (10/5): King street townhouse - Stayed at king street townhouse recently , on arrival was very disappointed to be told the pool was closed and also the rooftop bar. Which was very disappointing as this was the main reason for choosing the hotel. However Sumeya handled the situation very professionally and was lovely, which put me and my partner at ease. We would like to thank her for making our stay extremely comfortable and worth while. Considering the disappointments on arrival. Our room was beautiful and very well kept. Great nights sleep. Hopefully next time we will be able to enjoy the pool and roof top bar. Thanks again Sumeya fantastic member of staff, and also thank you Jamie who was also very helpful
• Samantha (10/5): Excellent hotel, would reccomend. - Friendly Staff, nice hotel. Only thing I would say is that they could do with bar staff later on in the hotel bar. The reception staff were great and offered great service but unfortunately were not able to make the cocktails that we would have liked as they were not bar staff. Other than that, fantastic hotel.
• beccao597 (10/5): The beds are like sleeping on a cloud, best night's sleep I've had in years! - Had the loveliest night out in Manchester followed by a nice relaxing night in the most comfy bed I've ever slept in!! The staff are so nice and welcoming as soon as you enter the bar area, they really are the best part about the place. Unfortunately upon our stay we found out a few facilities were down for maintenance but it didn't make our stay any less special. In fact it showed us how amazing the people here in Manchester are. We would normally be up and down like a pair of Yo-yos, but we didn't want to keep using the stairs so we kept on asking the guys on reception for help through the night and Jamie was so helpful and made sure to get us everything we needed even at the crack of dawn. He really is a godsend!! The 2 ladies working the breakfast in the morning were so wonderful, I don't know how they can be so smiley at 7am but once again the staff here show why people keep returning to this hotel!! I believe one of them was called Kirsty but we didn't get the other girls name, nonetheless they were both equally perfect and made our morning a lot brighter! Especially after wolfing down our food haha! Thank you to all the guys who made my birthday memorable, will definitely be returning next time we're up north!!
• danielbC4026SY (4/5): Looks great, but a very disappointing and frustrating stay - We recently stayed in room 56 and, unfortunately, the experience was very disappointing. A few days before arrival, we were informed that both the lift and the infinity pool (a key reason we booked) were out of order. A 20% discount was applied, but the impact on the stay was significant. There are some positives: the hotel is beautifully styled, the room was spotlessly clean, and the bed was comfortable. However, there were too many issues to overlook: - Despite the lift being out of order, we were still placed on the fifth floor, meaning repeated trips up and down stairs. - The spa is in a completely separate building — something guests are not told in advance and should be. This was inconvenient and meant we were unprepared. - “In-room dining” is sandwiches only, which was not made clear beforehand and wasn’t suitable for dietary requirements, leaving me to go out and find takeaway. - The shower floods the bathroom badly — we had to use almost all the towels to deal with it. - The air conditioning was ineffective and erratic. Room was either freezing cold or too warm. - Breakfast was poor: overcooked eggs, rubbery steak, and food that felt pre-prepared despite a long wait. For a stay originally priced at £434 per night, this simply did not represent value for money. Even with the discount, it still felt significantly overpriced given the number of issues. Overall, while the hotel looks the part, the experience does not match the price point — and we left feeling disappointed.
• 223dianaw (10/5): The perfect place to experience the best of Manchester and all it has to offer in terms of being treated as special - I hosted my 65th birthday celebration in the private dining room for family and close friends who had travelled from Sweden, Brussels and from various parts of the country. I knew that the Townhouse would showcase the best that Manchester has to offer, and I wasn't disappointed. The staff especially Timothy Coakley, the chefs, the event room and our bedroom (where we had a bottle of complimentary champagne waiting for us on arrival) all made the event something that I will treasure always and those that attended were so impressed by the warmth and friendliness of the staff. Thank you King Street Townhouse. I can't recommend you highly enough.
• Logan (3/5): -
• Richard (8/5): Excellent location for a short stay in the city - Stunning building and very well presented Only gripe is that the spa is just that little bit too far down the road to comfortably wander down in a robe so you have to get dressed to go and leave.
• 980lydiaa (10/5): Great Hotel - A great experience at this hotel, the room was so lovely and cute and Tom he helped me with my luggage down to reception which was so helpful and Summeyah was so lovely at the check in and the duty manager at the time . They went above and beyond for my stay.
• Emma (10/5): -
• Aniqah (8/5): -
• S4190CMnadiap (10/5): amazing stay - Had the best stay for weekend away with my boyfriend! - hotel is beautiful and amazing location in the centre. Sumeya on reception was so welcoming and met all of our needs! - highly recommend
• LadiesThatLunch2123 (10/5): FABULIUS AFTERNOON TEA - We had an amazing afternoon tea. All bread made on site. Tomato bread, spinach bread. Lovely sandwiches and delicious cakes. We took some home. Excellent service. Hotel and all areas were immaculate. Highly recommend you try here. Check out the photos, better than words 🥳👏👏👏
• Q2966BGpamelar (10/5): Fabulous experience and Hot Stone Massage - The spa was a lovely environment, clean and relaxing and just what we needed to relax and take time from the hustle of our busy lives and celebrate my husbands 40th. Liz went above and beyond in making us feel very welcome on both days. Liz preformed a hot stone massage for myself and i must say it was absolutely spot on, she taylored the massage to my specific needs after our little chat prior to determine what my goal was (it was full body but to relase tension in my back) and focused a little more on this area assessing the pressure etc. It was wonderful. Many thanks Liz and team
• Amber (8/5): -
• Sarah (8/5): Lovely qwurky hotel just my vibe. The beds were so comfortable and the staff were all fantastic and couldn’t do enough f - Lovely boutique hotel with the most fantastically comfortable beds .
• Sadie (6/5): Not great - It’s a nice enough hotel the lobby is beautiful. But we payed £300 for a night and then also £130 for massages. Was told get 10% off the massages but they made that extremely difficult so we didn’t end up getting he discount and then when we arrived we were charged an additional £60 to use the towels and swimming pool even though it says guests are entitled to an hour free. Really poor service. Won’t be going again. Additional surprise charges
• 482paulined (10/5): Lovely afternoon out - Booked in for an Afternoon tea yesterday. The food was lovely and as much tea/coffee was available. Staff left a tea box for you to choose from. Drinks a tad pricey but it was worth it go finish off the Afternoon tea experience. Staff polite and very helpful.
• Morgan (10/5): -
• Daine (6/5): Nice stay, spa access and communication terrible! - Great location, rooms were comfortable and clean finished to a high standard. Very nice spa facility. Communication around spa use was cryptic and very confusing. You’re charged additionally per person when you don’t book directly with them which isn’t very clear on Booking.com. The pool is on the roof but the spa is outside in a separate building, guest are left to walk outside on a Main Street in robes which really takes away from the experience. I spoke to multiple people in two spaces who weren’t particularly clear on where to go and what to do.
• Olly (4/5): -
• CLAIRE672777 (6/5): Charging luxury prices, without delivering - Disappointing overall. At £270 for a standard double room, the experience didn’t come close to justifying the price. We were advised the spa was “next door” rather than part of the hotel, but reassured that access to the infinity pool and steam room was included. In reality, the “infinity pool” is extremely small — more comparable to a large jacuzzi — and with just six people in it, it was already at capacity. Unfortunately, the steam room wasn’t operational at all, which left very limited facilities. To add to this, breakfast wasn’t included, which at this price point feels like a basic expectation rather than an extra. Overall, the experience felt oversold and underdelivered. A premium price point should come with a premium experience — this didn’t quite meet that standard.
• Callum (8/5): -
• Warren (10/5): Exceptional - Everything, the room, the facilities and the staff were all exceptional Nothing
• Exploration515493 (10/5): A rare find - We loved everything about the King Street Townhouse. The location is perfect, right in the heart of Manchester, in a quiet street but close to all amenities and cultural sites. The building is lovely and tastefully decorated , is very comfortable and quiet - and, despite being called a ´snug’ our room was actually quite sizeable and extremely well appointed. All the staff were very friendly and attentive and made our stay very enjoyable. Thank you!
• DanSodergrenMcr (10/5): We went for my 50th and it was just amazing... Tom and everyone there were brilliant - I cannot recommend this place highly enough. It's now my fav hotel in Manchester. A must stay. The service was exceptional and the staff so helpful especially Tom who was a marvel. Beautiful room. Great food. Wonderful spa. Infinity pool. Drinks. Cocktails. Everything. They made my 50th truly special and they will make your stay AMAZING too. I guarantee it. Rooms: 5 Service: 5 Location: 5 Rooms: Just stunning with a great bath. Food and drinks: Truly wonderful. Noteworthy details: Tom and the staff were just brilliant. Truly shining stars. Five stars all around.
• kizzie0 (10/5): Great Experience- felt pampered - I had a one-night stay at King Street Townhouse Hotel in Manchester, and it was absolutely amazing from start to finish. The room was spacious, spotlessly clean, and beautifully designed, with a really luxurious feel throughout. The bed was huge and incredibly comfortable, with a thick, cosy quilt and plush pillows that made for a perfect night’s sleep. The bathroom was just as impressive — modern, stylish, and featuring a stunning freestanding bath that felt like a real treat after a long day. One of the highlights of the stay was the access to the spa facilities. Everything felt relaxing and well-maintained, and being able to enjoy treatments added an extra level of indulgence. The top floor was another standout, with a fantastic jacuzzi and incredible views — such a special experience. Overall, it was a brilliant stay and I would recommend this hotel in a heartbeat. Perfect for a relaxing getaway or a special occasion.
• Kirsty (9/5): -
• Sarah (8/5): Pleasant - Bed, location No air in the room. Couldn’t open window and after having a shower all missions and windows steamed up in bedroom
• sophie21xx (10/5): First time staying at this hotel - Absolutely gorgeous hotel First time staying Staff can’t do enough for you It was our anniversary and they popped a little treat in the room for when we arrived! So thoughtful, they really can’t do enough for you, welcoming and polite. Rooms really clean, and roof top pool was lovely, it’s nice that it’s open late we popped in there after tea! Will definitely be staying back at this hotel! Xxx
• laceys303 (10/5): Hotel experience review - The hotel was stunning and the facilities we couldn’t pick fault with! Both Tom and Mitchell greeted us with such warmth and kindness on arrival and made us feel welcome and was extremely helpful! we would definitely visit again.
• charlesbW3561BK (10/5): Tom & Mitchell make this a happy and charming stay - I have become a regular at this fabulous hotel as I frequently travel to Manchester for work - the beds are extremely comfy, the showers powerful, the bath products excellent. I’ve always had a good night’s sleep. Best of all, the front of house service is warm, always helpful and happy - Tom and Mitchell especially are now familiar faces that make me feel at home and are on hand for any queries.
• helenmF441LB (10/5): It’s a great experience - My auntie and I had a wonderful afternoon tea experience here. The staff are absolutely brilliant, so kind, attentive, & friendly. The scones are amazing! Definitely book.
• Elizabeth (6/5): An ok stay - The room was well decorated and the overall vibe of the room was lovely. Very poor soundproofing in the bedrooms so we were kept awake all night by other guests. Robes in room were very tatty and need replacing.
• bhocking80 (10/5): Exceptional event hosts - I hosted an event at the Kings St. Townhouse, and stayed a couple of nights at the same time. I was really impressed with the great communication with Anastasia in months in the run up and she handled everything brilliantly and even came to find me on the day to check that everything had run smoothly. Every interaction in every department during my stay was so friendly, welcoming and warm. When you host an event, you can only hope that it's a good location as your name is on the line.. but everyone at Kings St really delivered. From Tom and Mitchell on the front desk, to Ashanti and the bar / breakfast crew and to Olivia and Stella who were on hand in the event space. Take a bow all, I hope I'll be back again.
• Deborah (9/5): -
• Will (10/5): Gorgeous - The facilities were amazing The room was stunning and clean The location is amazing The initial welcoming by the staff wasn’t amazing but after that staff were great
• Fong-Lok (9/5): -
• hb314 (10/5): Highly recommended - Perfect afternoon tea. Lovely room with lots of fresh flowers and an excellent violinist. Just a tiny tip; perhaps staff could told that tea is served from a tea pot not a “large jug”.
• lisa (10/5): - The room was excellant The spa next door, massage was poor and only lasted 25 mins

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