Hampton Inn Rochester Penfield, Ny

Location: 950 Panorama Trail S , Penfield, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Pets allowed
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Allergy-free room
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Private picnics
• Reception hall
• Secured parking
• Swimming nearby
• Electric bicycle charging station
• Charcoal grill

Rooms Available

• Queen Room with Two Queen Beds - Non-Smoking

  Providing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• Queen Room with Two Queen Beds - Mobility Access/Non-Smoking

  Featuring free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• Queen Room with Two Queen Beds - Hearing Access/Non-Smoking

  Providing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. This quadruple room is air-conditioned and features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Hearing accessible

• King Room with Sofa Bed - Hearing Accessible/Non-Smoking

  The quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The quadruple room features a wardrobe, a safe deposit box, a tiled floor, a carpeted floor and a flat-screen TV with streaming services. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Hearing accessible

• King Studio Suite - Non Smoking

  Providing free toiletries, this studio includes a private bathroom with a walk-in shower and a hairdryer. The spacious studio provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• King Studio Suite with Balcony - Non-Smoking

  Providing free toiletries, this studio includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned studio provides a flat-screen TV with streaming services, a tea and coffee maker, a seating area and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• King Room - Non-Smoking

  The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, a tiled floor, a carpeted floor and a flat-screen TV with streaming services. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

• King Room - Non-Smoking

  This air-conditioned quadruple room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Alarm clock
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm

Guest Reviews

• jon (10/5): -
• Danielle (10/5): -
• Jessica (8/5): - I liked the breakfast. Great for grab and go.
• Montcrieff (9/5): -
• Albert (9/5): -
• Marisa (8/5): Great for the most part, but some unprofessional employees - Mostly everything! We could hear the employees responsible for cleaning the rooms complaining about people leaving the rooms a mess and how the rooms smell as they were actively cleaning.
• Tasha (9/5): - The room, services, food the whole stay was good. The hot tub wasn't working.
• benson (9/5): -
• Jeffrey (10/5): -
• Stephen (10/5): -
• Lenora (10/5): -
• David (9/5): - all good more tables in breakfast area
• Marsha (9/5): -
• Alexandra (5/5): -
• Katisha (10/5): Excellent - Reception was amazing. He gave a very thorough presentation on all of the amenities and where everything is located. Check in was seamless. The rooms were clean and well proportioned. I would definitely stay at this location again.
• Paul (8/5): -
• Jatziry (9/5): It was calm and peaceful! I honestly enjoyed it! I would 100% come back again! - I like how there was an extra big bathroom in the lobby. I also loved the gym and pool area! I also loved that they included a bar! I wish there was seating for you to eat at. The breakfast area where there are seats available looked closed. Which I understand it was 10pm but I really wanted to eat there since my mom was sleeping in our room and I didn’t want to wake her up, but other than that everything else was amazing!
• Jim (10/5): - summer rates
• Kevin (9/5): -
• Jim (10/5): Was a great stay, considering circumstances, death in the family. - Wonderful, enough to satisfy anyone's tastes. Nothing, it was the best of hotels we've stayed at in decades. Staff was well trained and attentive to our needs.
• Sandi (9/5): The biggest complaint was the bathroom floor was very dirty. - The location…close to our relatives. The trucks that ran their diesel engines near the dogs potty area☹️ and the bathroom floor was very dirty …the bath mat showed us just how dirty😞
• Karrie (10/5): - Clean, quiet, comfortable Limited parking
• Kayla (10/5): -
• Edgardo (10/5): - Clean and very professional
• Ruth (10/5): - This hotel was a shelter in a storm for us after our car broke down. They extended kindness at every opportunity. The breakfast was nourishing and excellent for a hotel breakfast with hot, hearty food.
• Karla (7/5): -
• Vladislav (4/5): Blah at best! - no bells or whistles. It is, what it is. sub-par at best. electric charger used such low voltage and was so expensive that I made a point to use another charger at a different location. rooms were not comfortable or cozy, the breakfast was a solid blah.
• Robert (10/5): - Great breakfast
• Michael (10/5): 5 Stars - Convenient location, clean and comfortable room. Tons of parking and extremely quiet. My stay was excellent!
• PAWAN (10/5): - Clean room, Staff, Breakfast
• Michelle (10/5): - Great customer service . Helpful staff
• Thomas (6/5): - Leaky faucet in the room
• Judith (10/5): - I will for sure be choosing this hotel again when we visit the Rochester area. The professionalism and courtesy of the staff was above reproach. It did not matter what time we were coming in. The people were so nice and professional. To be honest, the customer service felt like we were staying in a high-end hotel. The breakfast was just okay, but the hotel as a whole was the best mid-level hotel we have ever stayed in.
• Joy (4/5): - We were disappointed in our room. Staff was good and tried to respond to our complaints.
• RENEE (10/5): Great location. Very clean, Roomy - Very clean, fresh, updated, roomy
• Estela (8/5): - The staff was very courteous and helpful.
• Ellen (10/5): We’ll be back! - Clean. Close to our son. The air blows at the bed. Can’t be adjusted. We put a towel over the vent.
• Michael (10/5): - Everything was great
• Tim (10/5): - Clean room
• Laura (10/5): - Very nice property.
• Linda (10/5): - This pet friendly Hampton was very clean with helpful, friendly staff.
• Michaele (10/5): - Always an enjoyable stay, super comfy bed, great breakfast
• Dennis (10/5): - From check in to check out, the stay was excellent. Our fourth visit to this hotel home from gome
• Margaret (10/5): - Everyone was so friendly and kind!
• Amy (6/5): - We were put in a really large room adjoining a really loud foul mouthed neighbor unfortunately. No more rooms to switch too. Complained and nothing done. The elevators could definitely use servicing. First floor light not working. Clunky and slow. Breakfast was good. Beds comfortable. Drain not working correctly in the bathroom. Light over the mirror in the bathroom had no light switch to turn on. Every time I went to the front desk workers had to emerge eventually from the office or outside. They were friendly every time. Also I have stayed at this hotel probably 10 times yet that is not noted anywhere. That is a big miss. It is convenient to my daughter’s college, usually quiet, beds comfortable and we like the breakfast. Just needs some maintenance, someone consistently at the desk who notes repeat customers and maybe put out pourable half and half to help save the environment instead of those tiny plastic creamers with the complimentary coffee.
• John (10/5): - Clean prompt and quiet
• George (10/5): -
• James (10/5): It was very enjoyable and a pleasant setting. - It was very clean and also quiet. Very good location. Shower water was too hot. It couldn't be adjusted. I was afraid of getting burned.
• Saudia (8/5): - It was clean quiet and the staff was pleasant
• Verified traveler (2/5): - Check-in was erroneous and unwelcoming.
• Thomas (10/5): - Nice breakfast
• Lee (9/5): - Clean modern facility We booked at one rate , but were charged more. We were told upon check in that our room was upgraded at no charge but were charged almost $40 more
• Declan (10/5): Great Hotel! - We had a lovely stay at the Hampton Inn Rochester Penfield! The hotel is in a convenient location, just about 10-15mins from downtown and in a very quiet neighborhood. We loved the pool and the daily breakfast was also great. Staff were warm and attentive. Overall, a wonderful stay, and would stay again if we were in the area!
• Kimberly (10/5): - .
• mary (10/5): - Pet friendly, clean, safe, very nice staff, smooth and fast check-in.
• Andrey (10/5): - Great stay
• Kathryn (10/5): - Loved everything about it! Will 100% be returning!
• Robyn (10/5): - The manager Robert was friendly and professional. I will definitely stay here again
• Christopher (8/5): - Clean building
• Cynthia (10/5): - Very clean and staff is very friendly.
• Faik (10/5): - Nice place to stay
• CHRIS (10/5): - Wonderful property, clean, safe and quiet. Very nice staff and easy check in and out
• Edwine (8/5): - Nice quiet hotel with easy parking and leafy suburban feel.
• Sally (10/5): Good stay - Great staff Ran out of coffee at breakfast
• Tom (10/5): Great option for a stay in the Rochester area. - Stayed while on a college visit to RIT - nice accommodations for a reasonable rate. Great to see your Nook - I was unable to enjoy it on this stay, but it seems a great addition to the hotel.
• Nadia (10/5): - Great stay!
• Lizbeth (10/5): - Property was cleaned, staff friendly and the amenities were good too! We enjoyed the pool and breakfast.
• Stella (10/5): - Clean, quiet and friendly staff, that’s all you can ask for in a hotel. We will be back.
• Stephen (10/5): - Great location, clean and safe
• Domenic (10/5): - The staff at the front desk was very informative and friendly.
• Jennifer (10/5): - We enjoyed every aspect of our stay here. The rooms were very comfortable, and the staff was friendly and helpful.
• Richard (8/5): - Room felt very freshly appointed. Had the most comfortable chair ever. Breakfast was standard fair, though the flavoured waffle options were excellent! Lots of parking, good location.
• ROSANNE (10/5): - We have stayed here before and continue to be happy with price and amenities
• Jennipher (10/5): - Very nice property. Here for one night but so clean and great staff
• Philippa (4/5): - Cancelled due to sudden severe illness. Unable to recover deposit
• Susan (10/5): - It is a safe place
• Abigail (10/5): - .
• Jacqueline (8/5): Comfortable and clean - Cleanliness, hot breakfast, room amenities
• David (10/5): - Very clean which is what I hold In high regard
• Alexander (9/5): - Clean rooms, good staff, good location The breakfast was just alright, options were somewhat limited and poor in quality.
• Janet (10/5): -
• Kameron (10/5): - Very nice property. Bed comfortable and room well appointed. Dud not take advantage if breakfast, had an appointment off premises.
• Lisa (10/5): -
• Jane (10/5): - It was wonderful
• Chris (2/5): - The desk clerk did a much better..... the experience with the desk clerk, who doubled as the bartender, was significantly better than the desk clerk experience.
• Mary (8/5): - Close to family
• Eugenio (10/5): - Great property. Lobby, elevators , rooms and bathrooms were super clean. A/c worked very well, black out curtains were awesome and all in all a great stay . The breakfast was ok not great but coffee was fresh and staff great
• Gene (10/5): - Very Clean. Staff very friendly. Breakfasts OK.
• Lisa (8/5): - nice
• Beverly (10/5): - Super clean-Front desk especially warm, welcoming, and very professional. Room was too small for children-no place for kids to move. Pool and hot tub and outside picnic area was nice terrific.
• Jennie (10/5): - Nice and clean…easy access
• Douglas (2/5): - This was the worst Hampton Inn! Our first room had a smell and dirty (the first thing my wife does is grab a Lysol wipe and we couldn’t believe the dirt on first swipe)! Called downstairs and he said he will move us , he went to a different room and stated “I was going to put you in room # but that has a funky smell, so I moved you to floor 5” While in the elevator I mentioned how disappointed I was and he turned around and said “ well that’s your opinion “ Got to our room on the fifth floor and it was terrible but my wife wiped it down and we dealt with it! When closing the curtain we noticed it was broke and hung using zip ties so I mentioned it to same guy (so we wouldn’t get blamed) the guy stated “we are aware” We took lots of pictures and my wife has been in management for most of her career, she showed the manager on duty the next morning and she had nothing to say! If anyone wants to see the filth and mold we still have pictures because we will send them to corporate
• Paula (9/5): Superb -
• Teresa Lynn (10/5): - Excellent customer service. Very friendly staff. People seem happy to be at work. Great experience and would book again.
• Janeen (8/5): It was a pleasant stay overall. - Everything was lovely The inside of the toilet bowl was not clean. I used a Lysol wipe to remove mildew and scum from upper inside of rim. It’s an easy spot to miss, but very noticeable if someone gets sick and/or bends down toward bowl for any reason. That was the only real issue and I couldn’t let it go because it only saves like 30 seconds to skip that and scrubbing the inside of the rim atleast once a week would prevent the type of buildup I saw.
• Richard (8/5): Very good - Location was good.. Rooms clean and spacious Breakfast was poor selection. Tea was horrific
• nelson (8/5): - Good stay. Enjoyed it. But toilet is too low for an adult male.
• Thomas (10/5): Happy dog - We reserved two rooms and we had to bring our dog along. The hotel was very accommodating.
• Robert (9/5): Superb - Pot smell in our 3rd floor hallway.very good
• Craig M (10/5): - Excellent experience

Photos