JW Marriott Phu Quoc Emerald Bay Resort & Spa

Location: Eco-Tourism at Bai Khem, Phu Quoc, vn

Star Rating: 5 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Concierge service
• Grocery deliveries
• Kid meals
• Kids' outdoor play equipment
• Baby safety gates
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Shallow end
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Pub crawls
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Playground on site
• Scuba diving on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Private beach nearby
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Clubhouse
• Private picnics
• Art gallery on site
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Fishing nearby
• Health or beauty spa nearby
• Swimming nearby
• Water sports equipment
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys
• Vegetarian menu options available
• Paddle boating nearby
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Emerald Bay Room, 1 King Bed, Ocean View, Balcony

  The spacious double room provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• House, Multiple Bedrooms

  7 Double Beds

  13993-sq-foot individually decorated room, located on the ground floor, balcony with sea views

  
  

  Layout - 7 bedrooms, dining area, and sitting area

  Relax - Private pool

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with premium channels

  Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free bottled water

  Sleep - Pillowtop bed, premium bedding, a pillow menu, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Safe, free weekday newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 9 (9 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • Access via exterior corridors
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Pillowtop mattress
  • Pillow menu
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Location - ground floor
  • Change of bed sheets (on request)
  • Mobile key entry
  • Energy-saving switches

• Executive Suite, 1 King Bed with Sofa bed (Balcony)

  1 King Bed and 1 Double Sofa Bed

  968-sq-foot individually decorated room, balcony with bay views

  
  

  Layout - Bedroom, dining area, and sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with premium channels

  Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free bottled water

  Sleep - Pillowtop bed, premium bedding, a pillow menu, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Safe, free weekday newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • Access via exterior corridors
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Pillowtop mattress
  • Pillow menu
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Change of bed sheets (on request)
  • Mobile key entry
  • Energy-saving switches

• Turquoise Suite, 1 King Bed, Ocean View, Balcony

  Featuring the renowned architect Bill Bensley's design, this air-conditioned room offers a panoramic view of the sea.The bathroom is equipped with shower, private bath, double sink, and free toiletries. Guests can easily get access to the fitness area, coffee shop, restaurant and bar. Benefits include: - Complimentary airport transfer service

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Emerald Bay Room, 1 King Bed, Balcony

  This air-conditioned room comes with elegant interiors and a balcony overlooking the garden and the sea.The bathroom is equipped with shower, private bath, double sink, and free toiletries.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• One-Bedroom Villa, Garden View, Private Pool

  Inspired by Bill Bensley, each villa has an entirely different interior design with a balcony overlooking the garden. A private swimming pool is offered to guests to enjoy.The bathroom is equipped with shower, private bath, double sink, and free toiletries.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Private pool
  • Wardrobe or closet
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Emerald Bay Room, 2 Double Beds, Ocean View, Balcony

  The spacious double room offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Rue De Lamarck Room, 2 Double Beds, Balcony

  The spacious twin room provides air conditioning, a mini-bar, a balcony with an inner courtyard view as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Three-Bedroom Villa, Garden View, Private Pool

  This creatively designed villa comes with an elegant living room, bedroom, kitchen, and private pool area.The bathroom is equipped with shower, private bath and double sink. Guests can enjoy the garden view from this villa.

  Max Occupancy: 9 (9 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Private pool
  • Wardrobe or closet
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Emerald Bay Room, 2 Double Beds, Balcony

  The spacious twin room provides air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Lamarck House Presidential Villa, 7 Bedrooms, Ocean View, Private Pool

  This villa's special feature is the private pool. Featuring a private entrance, this air-conditioned villa consists of 1 living room, 7 separate bedrooms and 7 bathrooms with a walk-in shower and a bath. The spacious villa provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as sea views. The unit offers 9 beds.

  Max Occupancy: 21 (21 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Private pool
  • Wardrobe or closet
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Emerald Bay Room, 1 King Bed, Ocean View, Balcony

  Located close to the sea, this air-conditioned room features a flat-screen TV and a mini-bar.The bathroom is equipped with shower, private bath, double sink, and free toiletries.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Rue De Lamarck Room, 1 King Bed, Balcony

  Located on the old street, this air-conditioned room features a flat-screen TV and a mini-bar.The bathroom is equipped with shower, private bath, double sink, and free toiletries. Guests can easily get access to the fitness area, coffee shop, restaurant and bar. Benefits include: - Complimentary airport transfer service

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

Guest Reviews

• Van Anh (8/5): -
• Jacques (10/5): Extraordinaire petite déjeuner mailleur du monde - Tout Rien
• Chaminthra (8/5): Excellent stay with so many areas to discover in the hotel itself - The resort is lovely with every corner being an instragrammable spot. Love the gardens and also the cleaniliness of the whole facility. The service from the buggy service from hotel rooms to breakfast areas and all areas were quick to repond. The location is not too far by Grab to Sunset town but far away from any sports if you want to visit the Pearl farm / Grand World ect. however if you book a hotel like this its best to stay and enjoy the facilities at hotel and the lovely beach. Excellent breakfast with so many different varieties of coffee .
• Teruhiro (10/5): -
• Leanne (10/5): Beautiful luxurious resort - Loved: - the room (it’s cleanliness and it’s size) - theres was 3 pools to choose from - the beach looked nice (compared to other vietnam beaches) - breakfast was good - went to Fugit restaurant for dinner one time and it was great Didn’t love: - the location (not alot to do if you went out on foot), but there was a free shuttle to sunset town
• Trinh (8/5): -
• Amina (10/5): -
• Marina (10/5): -
• Anna (8/5): -
• Leah (10/5): Unreal! - Everything was top tier
• Malyphone (10/5): The breakfast was amazing, friendly staff, very helpful and accommodating customers needs. Absolutely will recommend thi - The friendly staff and close to sunset town. And the complementary airport transportation services. N/a
• Razan (9/5): - Very nice and cooperative staff. We had an incident and they solve the problem professionally and made sure we are stasfied It was a huge resort and hard to cover it all and needs golf car to navigate
• Maiia (10/5): A beautiful, luxurious, and relaxing stay with amazing service and unforgettable views - Absolutely wonderful stay. This is a truly high-class hotel with excellent value for money. The property is beautiful, elegant, and very well maintained, with perfect attention to detail throughout. The staff were extremely friendly, professional, and welcoming, and everyone we interacted with spoke English very well, which made the stay very comfortable and easy. Our room was beautiful, and the view from the balcony was absolutely divine. Everything felt thoughtful, relaxing, and luxurious. I would definitely recommend this hotel and would be happy to come back.
• Ollie Travels (10/5): -
• OLGA (3/5): Не рекомендуем, или 2 дней будет более чем достаточно - Очень красивый отель, стильный, хороший пляж Отвратительный сервис Очень плохая еда в ресторанах Очень долго обслуживают, забывают про заказ, приносят холодную воду вместо кипятка (не один раз), практически не говорят по англ в ресторане, даже слова зелёный или черный чай вызывают сложности.
• Valentina (10/5): PERFECT - I had very high expectations for this hotel, and it completely exceeded them. It’s impressive. huge, with a very unique design inspired by an old university, and highly interactive The staff is attentive to every detail. They provided fresh filtered water every day and even offered relaxing sleep playlists, checking if the pillow was comfortable for you. The room was beautiful, very spacious, with a large balcony overlooking the beach. As for the beach, it really was amazing. I had read that it would inevitably be dirty, but honestly I didn’t see a single piece of trash. There were always people cleaning. The beach was practically empty, so it was very quiet and peaceful. The food was excellent, and the breakfast was very abundant. I wish I could have tried everything.
• Sujata (10/5): -
• JOYCE (10/5): - The staff were exceptional. The mattresses and pillows, exceptional l. All good.
• Ирина (10/5): - Чистый немноголюдный пляж
• Anat (10/5): - Really interesting, quirky, hotel with great decor, AMAZING STAFF, and a beautiful picture postcard beach (it's very shallow, but beautiful to look at). Great rooms, good food and it's additional USP for couples - an ADULT ONLY swimming pool!
• Aileen (9/5): Lovely hotel for high end five star stay. - Interesting interiors, great option for swimming pools that had less chlorine in their pool water. The private beach was lovely with the option to hire complimentary kayaks. The staff were attentive and friendly. Some of the restaurants in the compound only served food during the day.
• rabe (8/5): Coconut view - הנוף מהחדר לבריכה וחוף הים מאד יפים , חוף חול לבן , בריכה מוצללת , בריכות גדולות , חדר מקלחת ענק . שירות ההסעות הפנימי בבאגי מהיר מאד נותנים מענה מהיר .לובי יפהפייה. מיקום על החוף . גודל מיטה עד 180 סמ , ולא 200 סמ . ארוחת בוקר אינה עשירה עבור צמחוניים , רוב ארוחת הבוקר מכילה אוכל אסייתי וסיני . למשל אין מבחר גבינות וירקות .
• Peter (10/5): Loved it! - Beautiful resort!
• MJVM (10/5): Paradise in Phu Quoc - Everything was fantastic. We were 2 adults ans a 6yo and we were very well received. The staff is amazing, que facilities are perfect, the games and decorations and kids club were flawless. The room was beautiful, very clean. Everything plenty. And the best part, the beach!! Pictures perfect, water at 30°C, clean sand, empty beach, water toys to play, good beach bar service. Superb. More directions scatered in the resort to facilitate mobility.
• Anke (10/5): - Herausragend
• Adelina (6/5): -
• Katy (9/5): Fantastic relaxing break - Rooms and building design nice. Beach was great. Food selection at red rum could be broader
• Nina (10/5): Schönes Resort mit Adventureelementen - Alles - es gibt jeden Tag etwas Neues zu entdecken! Das Essen in den Restaurants inkl. Frühstücksbuffet und Mehrgänger im Pink Pearl lassen nicht zu wünschen übrig! Das Spa und die Sportangebote sind auch super, die Massage im Spa war aussergewöhnlich gut. -
• vikram (8/5): Enjoyable - Beautiful design and lovely rooms Nothing!
• Carolina (10/5): - Everything was amazing! I loved the experience
• Ivan (9/5): Один из лучших на острове - Все очень достойно Не искал
• Simon (9/5): Luxury stay by an amazing beach - Large rooms, beautiful facilities and great breakfast. The beach is amazing A bit like Disneyland type of resort, you like it or not!
• Alibek (9/5): -
• Ha (9/5): -
• Oksana (10/5): Готель заслуговує найкращих оцінок! - Все біло на відмінно, найкращі враження!!! Все сподобалося.
• Liudmila (10/5): - Этот отель действительно впечатляет своим уникальным дизайном, который создает атмосферу уюта и роскоши. Каждая деталь интерьера продумана до мелочей, что делает пребывание здесь особенно приятным. Обслуживание на высшем уровне: персонал всегда готов помочь и сделать ваше пребывание максимально комфортным. Это место, куда хочется возвращаться снова и снова.
• SHIH CHEN (9/5): - 海灘很漂 沒有
• Leticia Giovanna (10/5): -
• Majed (10/5): An exceptional and memorable stay. - Exceptional property with stunning design, beautiful beach, and excellent service. A special thanks to Astrid, who was incredibly helpful and made our stay even more enjoyable. Nothing in particular — everything was great. Perhaps adding more variety to the food menu would make it even better.
• Igor (10/5): - Очень понравился отель Marriott! Старательный и внимательный персонал, моментально реагируют на любую вашу просьбу. Замечательная кухня, на любой выбор. Очень чистый и ухоженный отель, хороший приватный пляж с белым песком. Нам понравилось даже больше чем на Мальдивах! Едим снова, в Ноябре!. Отдельное спасибо менеджеру Маy, за её участие! Wir haben uns absolut in das Marriott auf Phu Quoc verliebt! Das Personal ist aufmerksam und hilfsbereit und reagiert schnell auf jede Anfrage. Das Essen ist hervorragend und bietet eine grosse Auswahl. Das Hotel ist sehr sauber und gepflegt, und es gibt einen wunderschönen privaten Strand mit weissem Sand. Es hat uns alles sogar noch besser gefallen als die Malediven! Wir kommen im November wieder! Ein besonderer Dank geht an Managerin May für ihre hilfsbereite Art!
• Alexander (10/5): -
• Tereza (8/5): - Hezký design, super večeře v Pink house. Staré, odpadky v moři a na pláži i když to celou dobu uklízí
• Isabelle (10/5): - Localisation, professionnalisme du personnel. Propreté des chambres. Buffet du petit déjeuner excellent . Literie très confortable . Rien
• Sayaka (10/5): -
• manuel (10/5): -
• Tatiana (10/5): Прекрасное место для отдыха, очень красивые номера и огромные приятные террасы, есть большая территория для прогулок, пр - Отличный отель, шикарное расположение, очень красивое место и территория. Процесс заселения немного растянут несмотря на договоренности заранее - все равно ждали долго пока разберутся и найдут бронь, оплату и все, что оплачено заранее (они напутали и неверно прочитали бронь с букинг ком). В отеле есть русскоязычный менеджер Артем, который очень помогает во всех вопросах, рассказывает об отеле очень интересно, всячески старается сделать пребывание максимально комфортным. Большое спасибо Артему за помощь в отеле. Уборка не очень, забывают положить что то в ванной (ватные палочки и прочее)
• Gheorghita (10/5): -
• Carine (9/5): Splendide plage - L’emplacement ! Plage exceptionnelle Très belle suite hormis une vue décevante Très bel hôtel Personnel à l’écoute Vue mer -Chambres Terrasse vue mer, attention! Certaines chambres dont la 3411 ont la terrasse en contrebas de la chambre, donc la vue est partielle, à part si l’on est sur la terrasse et sur la pointe des pieds ou en grimpant sur la banquette…Ce n’est donc pas terrible…Dommage ! -Pour les sorties dans l’archipel de An Thoi, nous avons été mal renseignés sur le produit. Nous pensions être 15 sur le bateau et en fait, nous étions répartis sur deux bateaux de 30 personnes…Bousculades et désordres assurés… - Personnel charmant mais l’expression en anglais très approximative selon l’interlocuteur…
• Pernilla (10/5): Underbara dagar på resort i toppklass. Bra rum, service, restauranger, gym och yoga och fin strand. - Toppenfin resort, fina rum men fantastiskt läge rakt vid havet. Bra service och utbud av restauranger, riktigt bra gym och kul med konceptet for några dagars vistelse. Kanon som en resort som destination. Resorten ligger som en del i ett område bara uppbyggt för turism. Om man vill se "det riktiga Vietnam" ska man inte åka till denna delen av Phu Quoc. Men å andra siden om man söker en resort som destination för några dagars eller en veckas vistelse är det kanon.
• Xiaoyuan (9/5): (Probably the only) True Gem in the Emerald Bay - Exceptional facilities and epic design language. The hotel itself could be the reason to visit the island without any needs to step outside this wonderful dream. Been to several resorts all over the world but this one is so special - almost like an endless book to read if you are curious about the details and the on-campus treasure hunt. The staff are magical - Mr. Vihn (hope I have spelled it right way if not my apologies) during the night shift who welcomed us during the very late night check-in, Ms. Ellis the most helpful lady who guided us to our room and speacial Thanks to Mr. Hubert who showed true passion in both the hotel itself and the hospitality profession. The complimentary tickets of the Kiss of the Sea show give a perfect ending note to our short stay. The breakfast time could be extended a little bit and the sea is a lot windy than expected.
• yuyang (10/5): - very nice.staff and facilities none
• Chenxi (9/5): -
• Kirill (9/5): В целом, я получил то на что настраивался. Спасибо JW! - Отель произведение искусства! Бентли великий! Море. Мелко и грязно
• charles (10/5): -
• Andra Teodora (10/5): -
• Maurizio (10/5): A university themed beach getaway. - Amazing property and facilities. Very friendly staff and amazing rooms with great views. A little pricey, but we knew this before booking.
• TATYANA (10/5): -
• NARIYO (10/5): -
• NGUYEN (10/5): - Staff efficiency and genuinely friendly attitude. Facilities were outstanding and well maintained. Location is excellent The beach was not as clean as earlier experience but many staff were working day and night to clean wash up debris.
• Michael (10/5): holiday of a lifetime - don't miss out - Very suitable and enjoyable for all ages and all sizes, from couple to large family. Location = 10/10, very beautiful location on a beach. Rooms = 10/10, spacious luxurious large, all designed for family i believe so very big for just a couple. Staff = 10/10, check in was easy, we arrived early and went for a walk along the beach and they messaged on whatsapp when room was available. Offer buggy/carts to drive around. Restraunts/food = 2000/10, Breakfast buffet was one of the nicest i've ever had. So many stations and cooked-to-order dishes. We ate lunch at Tempus Fugit and ordered arguably the nicest (but most expensive) pho I've ever had in my life. Red Rum - 10/10 - very nice open beach restaurant. staff again were amazing, cook accommodating to slight menu variations. Pink Pearl = 1,000,000/10 - The best dinner experience i've ever had in my life. Expensive but totally worth it. If we would visit Vietnam again, it would be purely to stay at this hotel. Note: this holiday location is very weather dependant - we had the nicest, loveliest weather imaginable - No rain and only 22-27C or 71-80F. Bit expensive but worth the money. This holiday location is very weather dependent - we had the nicest, loveliest weather imaginable - No rain and only 22-27C or 71-80F.
• Vladimir (9/5): Стоит увидеть этот отель - Хороший отель для этого места , с интересной идеей Приходят люди с других отелей и ругаются за место на пляже
• Kersti (10/5): - A dream stay at Emerald Bay! From the moment we arrived, we were blown away by the beauty of the resort. The beach is postcard-perfect and the pools are spectacular. Our room was beautiful, blending luxury with the hotel's unique character. We also looked forward to breakfast every day; the food was delicious and offered so many great options. The service, however, is what really sets this place apart—the staff are exceptional. We can’t thank the team enough for such a memorable holiday! Nothing
• Abdulhameed (10/5): فندق رائع ، و عاملون اكفاء - الموقع النظافة لاشي
• Anais (10/5): Un havre de paix - Tout était parfait. Un établissement à la hauteur de nos espérances. Après une escapade à arpenter les villes du Nord et de l’Est du Vietnam, Phu Quoc était notre dernier arrêt pour nous reposer. L’hôtel est conçu pour ça : confort, personnel aux petits soins, petit-déjeuner complet, pied dans l’eau, etc. La piscine n’est pas chauffée… Les soins du spa et les plats du restaurant sont un tout petit peu chers…
• Manuel (10/5): Paradiesisch reicht nicht, es war einfach unglaublich.... - Das Resort ist eine andere Welt, es wurde im Kolonialstil ein französischer Campus nachempfunden und die Häuser und alle Bereiche in diesen Themen ausgebaut. Die Zimmer sind riesig und die enorm hohen Decken und das große, luxuriöse Vollbad mit Regendusche ließ fast von einer kleinen Wohnung anmuten, obwohl wir nur STANDARD gebucht hatten. Wir waren für fünfzehn Nächte dort und haben die malerische Bucht und den sensationellen Service des Resort genossen, man kann sagen es war außergewöhnlich. Durch die Größe hatte man die anderen Gäste gar nicht gespürt, die Restaurationen waren Top, wir hatten NUR Frühstück gebucht und waren vom Angebot, es war ALLES inklusive und mehr als reichlich begeistert. Rund um das Resort sind sehr viele kleine Gastronomie-Betriebe mit einem super Preis-Leistungsverhältnis, was am Ende noch dazu geführt hat, dass wir deutlich weniger ausgegeben haben, als wir geplant hatten. Das Resort ist sehr gepflegt und achtet den ganzen Tag darauf, dass wirklich alles Biltz-Sauber und für jeden Gast alles perfekt parat steht, Adults und Familien mit Kindern kommen hier auf ihre Kosten, ohne das man sich gegenseitig stört, die Emerald-Bay Bucht ist wunderschön mit den Palmen und diesem so angenehmen Klima, lange Spaziergänge am Strand, auch am Abend sind möglich. Alles ist sicher, bewacht und man hat nie das Gefühl von Gefahr. Es gibt ein großes Gym, was 24/7 geöffnet ist, überall gibt es gekühltes Wasser und jeder Wunsch wird versucht zu erfüllen, ob am Beach oder an den großen Poolanlagen, so etwas hat man wirklich sehr, sehr selten. Nicht gefallen hat uns, dass die Bevölkerung mit dem achtlos weggeworfenen Plastikmüll sich selbst zerstört und dieses Juwel stark belastet, das Resort hat enormen Man- und Women-Power im Einsatz dem entgegenzuwirken, aber es bedrückt sehr, wenn man sieht wie Menschen so einen besonderen Ort mit diesem herrlichen Meer und dieser Bucht belasten, ohne es selbst zu merken, dass sie diese sensible Umgebung eher schützen und nachhaltig bewahren sollten.
• BOUGANDOURA (10/5): A standard of luxury I haven’t found anywhere else. - I have visited over 50 countries, and this is hands down the best hotel experience I have ever had. The service goes far beyond expectations. The staff are proactive and attentive, often anticipating our needs before we even spoke. They made our family vacation special with thoughtful touches, like preparing a tent for my daughter and leaving daily surprise treats and notes. The location is stunning, with beautiful kids' pools that are easily accessible from the rooms and beach. The food is amazing and the cleanliness is top-tier. 10/10 experience. Absolutely nothing to mention here
• Hiu man (9/5): -
• Andrei (10/5): - Отличный отель. Продумано все до мелочей. Красивая и ухоженная территория. Отдельное спасибо рускоязычному помощнику Артёму. Рекомендую отель.
• Karim (10/5): -
• racheli (10/5): מדהימה - מלון יוצא דופן ומיוחד בקונפט דלו עד הפרטים הקטנחם. מפנק, חווייתי, הרבה פעילויות, צוות מקסים בקיצור חוויה מיוחדת ויוצאת דופן. מומלץ ביותר!
• Masaki (8/5): - Clean
• Callen (10/5): -
• Hamad (10/5): - Everything one of the best hotels i ever visit Great staff with warm smile Im in home The room need to be bigger while the balacony taking a big space of the room
• Jesus Alfredo (10/5): - Very nice overall
• annalisa (10/5): Fantastico - Tutto fantastico e staff splendido
• ELIZAVETA (8/5): Very clean, friendly staff, and a unique architectural concept. It’s very important to check the weather forecast before - I liked that the hotel was very clean, beautiful, and had a unique university-inspired concept. The staff were friendly, and it was very convenient to have water and SPF sunscreen available at the beach. The breakfast was delicious, and the bar was great, with beautiful and tasty cocktails. A huge thank you to the staff for constantly cleaning the beach — I know it must have been incredibly difficult It wasn’t very convenient to contact the hotel by email or by phone, as calling required a local SIM card. I would have appreciated having WhatsApp available for ongoing support. I would also suggest extending the coffee shop opening hours until 8 PM, and providing not only SPF 50 but also SPF 30 at the beach. It would also be helpful to have drinking water available at the reception. Unfortunately, we were unlucky with the weather in early January — it was very windy. I recommend checking the weather forecast before booking. Because of the strong wind, we couldn’t swim in the sea, and no water activities were available.
• Beljit (10/5): Exceptional, excellent and amazing - We loved our stay here. The location was gorgeous, our room was stunning and the staff were exceptional. I would like to give Iris, Tan and Hittie a massive shout out for their excellent service. Thank you guys for a memorable holiday and we will definitely be back.
• Henrik (9/5): -
• yury (10/5): Красивый отель, вкусные разнообразные завтраки, отзывчивый персонал, отдельное спасибо Артему, все просьбы были выполнен -
• Paul (7/5): - Very god rooms, good gym and facilities The surrounding location was very strange and all buildings empty, staff struggled with English, at least 1 pool could have been heated as given how windy it is this season, having warm pool would be nice. Also there is no Vietnamese food options
• Казанцева (10/5): - Отличный пляж, трансфер в сансет таун, великолепные номера
• Vinay (10/5): Luxurious aesthetic at a beautiful beach location - Most beautiful private beach, our room was right at the beach, the beachside restaurant was fabulous, housekeeping were efficient and polite, the whole resort is beautifully and aesthetically done and every inch is like some artwork.. There can be more restaurants, especially on the beach..the chemistry lab bar was unimpressive and we preferred to skip it.. the Red Rum was our favourite..the buffet restaurant offers good food but a dedicated Italian or Asian restaurant would really add to the experience. The Pink Pearl is a good restaurant and we liked the food but French cuisine may not be to everyone's taste
• Olga (10/5): -
• Алексей (10/5): Отдых в университете) - Отличный пляж и бассейн у пляжа. У нас был номер на первом этаже со своим патио - фактически жили у пляжа. Номера очень оригинально сделаны, большие помещения и высокие потолки. Территория отеля интересно организована, отель организован на основе бывшего старого университета (и все объекты выписаны в эту тематику), было большое количество спортивных и других активностей. Поблизости от отеля находится общественный пляж, видимо один из очень крупных на острове, в связи с чем на территорию отеля или на прилегающиц к нему пляж периодически наведывались люди с рюкзаками.
• Kevin Hocking (10/5): Very relaxing break in a beautiful setting, with a staff who ensured it was all very special. - Beautiful well-equipped buildings and rooms all kept exceptionally clean. Staff extremely friendly, helpful and attentive to detail. Beach and pools particularly nice - really well maintained and with soft white sand on the former. Great food options in a number of high-class restaurants. I feel as if I'm being very 'picky' if I'm going to find anything here. As a football fan, I would have liked to have had the option to watch some English Premier League matches while there - but there was a good choice of movie channels.
• Haytham (10/5): -
• Seon (10/5): -
• Akshay (1/5): Average - Property, amenities, rooms and private beach F and B team is pathetic. They are overloaded and they don’t care about customer service. I am a sure the expectations are high but this property is disappointing on food and beverage/ in room dining. They don’t do well on timing of food delivery, poor responses and breakfast is chaotic. Breakfast menu had zero changes over 4 days - so boring on day 4.
• Hong (10/5): -
• Kayo (9/5): Instagrammable hotel - 早朝のビーチ清掃から敷地内の植物の手入れも毎日丁寧にされているので、お部屋だけでなく敷地内も清潔で綺麗に保たれております。おかげでビーチや敷地内の散歩も楽しかったです。特に美しい蓮の花には癒されました。サンセットタウンにも近く、Grabを利用すればすぐに行って帰って来れました。 大音量で夜間ライブをやっており、なかなか寝つくことが出来ませんでした。喜ばれる方もいらっしゃると思うのですが、波の音で眠りたかったです。写真映えホテルが故に、長時間の撮影大会をしている方もいらしてプールサイドでくつろぐ時は写り込まないよう気を使いました。
• Andrzej (10/5): Super pobyt - Wszystko
• PETR (10/5): Было супер - Чистота, высоки сервис, перва оиния пляжа, очень чистый пляж. Приветливый персонал, который всегда рад помочь Ничего
• Christine (10/5): Exceptionnel - Tout, l architecture et du concept de l hôtel magnifique dans sa forme, cultivé sur le fond. Les restaurants très bons, le personnel exceptionnel, une note de 20/20 pr Mlle Ri, Mr Quan et pour MR Hubert. Rien
• nowboardingtheworld (9/5): - everything was perfect! kids pool needed and a better kids club
• Alexis (10/5): -
• Andrzej (10/5): Fantastyczny - Cały hotel wyjątkowy Lokalizacja,pokoje,personel,wyżywienie,hotel z jego niesamowitymi detalami
• Volha (10/5): 100% you need stay in JW Marriott. No doubt! - The most wonderful place we have ever been to! Location, pools, beach, rooms are amazing. The breakfast and dinner is 10/10. The staff is welcomed and so polite. We’d like to highlight their attention to details. We felt like superstars there. You don’t need even leave the hotel territory: there is spa, 3 pools (1/3 adults only), different kind of activities, snorkeling, restaurants, bar and even beer yoga 😄 They have an app where you can order food to any hotel location you are. I was so sad because we needed to leave this amazing place.
• Tamara (10/5): - Perfekter Aufenthalt am Traumstrand. Sehr aufmerksames Personal, eine riesige Auswahl beim Frühstück und große Zimmer.
• Ilia (10/5): - супер крутой резорт, постоянный восторг от территории, архитектуры, номеров, еды, обслуживания.
• Sarah (10/5): - Unglaublich schöne Zimmer mit super Ausstattung die sehr hochwertig ist. Der strand und die Pools sind eine 10/10. Es lohnt sich den Sonnenaufgang kurz nach 05:00 Uhr anzuschauen. Die Hotel anlage ist sehr kompliziert aufgebaut und ohne Plan ist man ein bisschen verloren.

Photos