Hotel Colonial San Agustin
Location: Calle Flores N°5-28 con Chile, Centro Historico, Quito, ec
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Historic Charm in the Heart of Quito
Centrally Located: Hotel Colonial San Agustin is conveniently located in the Centro Histórico district, just a short stroll from Independence Square and La Ronda street.
Charming Accommodations: Step into the XIX century building and find cozy rooms with seating areas, some offering balconies or patios for a relaxing stay. Enjoy modern amenities like flat-screen TVs and free WiFi.
Convenience at Your Fingertips: With a restaurant on-site and 24-hour front desk service, your needs are always met. Plus, municipal parking is available nearby for your convenience.
Experience the allure of historic Quito at Hotel Colonial San Agustin - book your stay now for an unforgettable getaway!
Important Information
There is an additional 8% service charge if payments are made with Credit Cards
Domestic bookers pay an additional 15% IVA at check in
Public municipal parking is located about a block from the hotelGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
This property is located in a busy area so guests might experience some noise.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Guest education on local ecosystems and culture
- Parking
- Non-smoking rooms
- Restaurant
- Room service
- Pets allowed
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Massage services
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Baby safety gates
- Emergency cord in bathroom
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Key access
- CCTV outside property
- Access to health care professionals
- 24-hour security
- Security alarm
- Happy hour
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Japanese garden
- Secured parking
- Garage
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Standard Queen Room
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers a flat-screen TV with streaming services, a private entrance, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
-
Deluxe Room, 1 Queen Bed
1 Queen Bed
280 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and heating
Accessibility - Grab bar in shower
Need to Know - No cribs (infant beds) available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Shower grab bar
- Bathroom emergency pull cord
-
Standard Room, 1 Double Bed
1 Double Bed
430-sq-foot room with city views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and heating
Accessibility - Grab bar in shower
Need to Know - No cribs (infant beds) available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Shower grab bar
- Bathroom emergency pull cord
-
Family Room, Multiple Beds
3 Double Beds
530-sq-foot room with city views
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and heating
Accessibility - Grab bar in shower
Non-Smoking, pet friendly
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Heating
- Fireplace
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Shower grab bar
- Bathroom emergency pull cord
-
Standard Room
This room features a private bathroom, flat TV screen with cable, free WiFi, telephone, desk and a heater. The linen, covers and towels are 100% cotton. All rooms have colonial patio or city view. All furniture is handmade by local artisans. Amenities are provided, hairdresser, iron and iron table is offered upon request.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
-
Standard Double Room with Two Double Beds
This room features a private bathroom, flat TV screen with cable, free WiFi, telephone and a heater. The linen, covers and towels are 100% cotton. All rooms have colonial patio or city view. All furniture is handmade by local artisans. Amenities are provided, hairdresser, iron and iron table is offered upon request.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Adapted bath
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
-
Family Room with View
This room features a private bathroom, flat TV screen with cable, free WiFi, telephone and a heater. The linen, covers and towels are 100% cotton. All rooms have colonial patio or city view. All furniture is handmade by local artisans. Amenities are provided, hairdresser, iron and iron table is offered upon request.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Hardwood or parquet floors
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Board games/puzzles
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key access
Guest Reviews
- Matthew (9/5): -
- Cesar patricio (8/5): Muy buena es nuestra segunda visita - Ubicación y limpieza La vista y los trabajos de manutención en nuestra estadia
- Valentin (10/5): Great hotel - Very comfortable and close to Plaza Grande. All you need at a very good price. Thank you, Vanessa, for all your help!
- Jorge (4/5): Decepcionante y mal servicio. - La limpieza. No tenía desayuno americano como se promociona. Ubicado en un lugar donde no había restaurantes cerca, el propio hotel no tenía restaurante obligando a salir a cenar en un lugar desolado, sin tráfico.una calle que daba inseguridad.
- Geert (9/5): Aanrader dicht bij centrum quito - Personeel super vriendelijk en super behulpzaam. Hotel ligt echt bijna in het centrum Ontbijt was erg eenvoudig. Kamer was klein en de badkamer was mini.
- CELMA (9/5): Muito boa. - Recepção. Simpatia. A escada mas não é motivo de desagrado.
- DAVID (7/5): Para una noche, suficiente - La ubicación ya que íbamos a pasar unas horas en el centro. El personal… algo seco.
- Mariana (10/5): -
- Axelle (9/5): Aucun regret ! - - Très bonne communication dès la réservation sur booking - Chambre confortable avec tout le matériel extra nécessaire (petite bouteille d’eau offerte dans la chambre, coffre fort, sèche-cheveux, chauffage, tapis de bain pour ne pas glisser dans la douche, entre autres). - J’ai trouvé le linge de lit très confortable (surtout la couette) et le wifi très efficace - Le personnel était vraiment aimable et m’a permis de prendre le petit déjeuner une heure avant l’horaire affiché car j’avais un vol tôt - L’hôtel est très bien localisé et aussi sécurisé avec badge nécessaire pour rentrer Il y a plusieurs bruits audibles dans l’hôtel (comme une machine qui se déclenche de manière récurrente, ainsi qu’un son de carillons à vent à chaque fois que quelqu’un passe près de la réception). Lors de la première nuit, il y a également eu un couple qui est arrivé tardivement et a sonné à minuit passé, ce qui peut être dérangeant.
- MG (7/5): Das Hotel war hübsch und die Lage in der Altstadt super. - Das Frühstück war okay. Unser Zweibettzimmer hatte nur ein großes Oberlicht, durch das Licht vom Hinterhof fiel (also nicht wie auf dem Foto). Der Safe im Schrank war nicht an der Wand befestigt und hätte einfach unter dem Arm rausgetragen werden können. Unsere Reklamation diesbezüglich wurde nicht beachtet. Zudem rappelte Tag und Nacht eine Art Pumpe im Treppenhaus (so wie man es von alten Aufzügen kennt - es gab aber keinen Aufzug), d.h. es muss eine andere Pumpe gewesen sein, die den Krach verursacht hat. Okay, es ist halt ein Altbau.
- teresa (9/5): Muy agradable - Es un lugar confortable, en pleno centro histórico de Quito.
- Gustavo (10/5): -
- carmelo (7/5): -
- Lusitania (7/5): Correcta. - Yo aprecie: el edificio con ese toque antiguo. Quizás el desayuno, era correcto pero poca cantidad.
- Becky (9/5): - The staff were extremely helpful and accommodating, the hotel was just minutes from the old town and it was clean and comfortable
- Christine (9/5): Séjour agréable - Magnifique hôtel. Très belle décoration Situation correcte Seul bémol les rideaux pas occultants et la très petite salle de bains
- Pippa (8/5): - Great location. Comfortable room and staff were very freindly and helpful. Easy to reach all the main sights of Quito Lack of coffee available
- Magda (1/5): Fatalny hotel - śniadanie było w porządku i nie było problemu z wcześniejszym śniadaniem w razie potrzeby Hotel zaproponowal nam taxi z lotniska do hotelu jednak zadna taksowka na nas nie czekala. Otrxymalismy pokoj ja 3 pietrze bez windy. Nastepnego dnia okazalo sie ze z dachu kapie woda prosto na nasze lozko i szafke. Przed wejsciem do pokoju byla wielka kaluza. Pani z obslugi stwoerdzila, ze rano ktos przyjdzie i to naprawi. Kiedy kategorycznie zarzadalam zmiany pokoju zostalismy z wielka laska przeniesieni na parter. Wydawalo sie ze to dobre rozwiazanie. Jed ak szybko okazalo sie za tuz za sciana jest jakas pompa, ktora włączala sie i wyłączała co kilka minut albo czesciej. Hałas był tak uciazliwy, ze nie moglismy spac. Nastepnego dnia wieczorem, po powrocie do hotelu pani powiedziala ze niestety ale nie mozemy zostac w tym pokoju bo ktos kto ma problwmy z chodzeniem musi go zajac wiec moga nas przeniesc na drugie pietro. Ucieszylismy sie bo wlasnie mielismy sie pakowac by zmienic hotel na inny. W trzecim pokoju nie dzislalo zadne gniazdko ani lampka. Nie moglismy naladowac telefonow. Znow ta sama smutna pani stowrdzila ze to wieksza awaria i ze wlasnie jest naprawiana. Okazalo sie to klamstwem. W innych pokojach byl prad, na dole gniazdka tez dzialaly a zadnej ekipy na miejscu nie bylo. Dodatkowo mam wrazenie ze posciel nie jest tam wymieniana po kazdym pobycie a przynajmniej nasza byla poplamiona. To byl jeden z najgorszych hoteli w jakich bylismy! ABSOLUTNIE NIE POLECAM
- Fabian (1/5): - I am a Canadian citizen and I was supposed to pay 97 dollars but I presented my Ecuadorian ID the wanted to charge me taxes so I decided to cancel my booking.
- Harald (9/5): - Die Lage ist super Leider spricht das Personal kein englisch. Der Lärm der Stadt ist laut im Zimmer.
- Valen_Col (7/5): - La amabilidad del personal y su disposición a ayudar En algunas habitaciones falta ventilación y algunos problemas sanitarios que generaban olor feo.
- Jacob (8/5): -
- Meri (10/5): -
- Krissegrim (8/5): -
- NEVIO (9/5): -
- Machin Ortega (9/5): Centro - La ubicación es excelente. La zona es silenciosa y tranquila pesar de su ubicación. La habitación era amplia y con vistas. La cama cómoda y el baño muy limpio. El desayuno correcto y personal muy amable. Nada
- Gonzalez (9/5): -
- HUGO ERNESTO (9/5): - Su ubicación muy cerca para trasladarse a cualquier. lugar Todo estuvo bien
- Simone (9/5): Bella struttura e personale gentile e disponibile. - Personale disponibilissimo. Struttura tipo coloniale molto bella e ben arredata. Stanzetta confortevole. Ci tengono molto alla sicurezza. In pieno centro. Buona colazione. Dall'aeroporto di giorno bisogna considerare almeno 1 ora di macchina per colpa del traffico.
- Ester (10/5): - Lloc còmode. Bon desdeyuni. Molt ben situat. Perfecte per visitar Quito a bon preu.
- Contreras (9/5): -
- TATIANA (9/5): - El ambiente acogedor, la calidez del administrador y las personas que realizan la atencu¿ión. Que mejoren la calidad de los colchones, para que sean suaves, confortables y también las almohadas.
- Richard (10/5): A wonderful place to stay, close to the Heart of the Colonial City. - The hotel was conveniently located, very close to the heart of the Colonial City Center. The beds were very comfortable, the hotel was extremely well kept, clean and had a good breakfast. The staff were very friendly and helpful. It didn’t bother me, but for a big person, the bathroom would be too small, and for someone with mobility issues, I wouldn’t recommend a room on the 2nd or 3rd floor, as the Hotel doesn’t have an elevator.
- joana maria (9/5): Agradable - Ubicación
- Barbara (8/5): - La struttura in stile coloniale. Lo staff era disponibile, il primo giorno c'è stata assegnata una stanza senza finestre, ma il giorno seguente c'è stata cambiata su nostra richiesta. Il bagno era piccolo e scomodo.
- Manuel (9/5): -
- Mathias (8/5): - le charme du bâtiment et la gentillesse de l acceuil familial les chambres ne sont pas insonorisée et la fenêtre donne sur le patio et non sur l extérieur.
- ernst (9/5): -
- Maria Angeles (9/5): Recomendable si quieres estar en el centro histórico - La ubicación, el hotel es encantador y el personal muy amable Por decir algo, el baño era muy pequeño
- Cynthia (10/5): Lovely hotel with great staff and good location - The building is old, with dark wood and lovely chandeliers and furnishings throughout. The room was very clean, the bed was comfortable and WiFi was good. It was quiet at night. The receptionist/ hostess Brittany was very kind and helpful. The continental breakfast was delicious.
- Arturo (7/5): -
- Susy (10/5): Excelente la atención - Un lugar muy cómodo y céntrico para poder turístiar
- Ruth (9/5): -
- Brillit (8/5): -
- Alexandra (8/5): Schönes kleines Hotel im historischen Quito - Schönes, familiär anheimelndes Hotel im historischen Zentrum von Quito. Fußläufig ist vieles zu erreichen, per Uber oder Tax kann man auch zu den weiter entfernteren, interessanten Orten, beispielsweise der Teleferiquo oder Mitad del mundo. Wegen des relativ späten Angebots des Frühstück konnten wir es nur einmal nutzen, das war aber durchaus gut. Schön ist auch, dass man abends das Frühstückszimmer zum gemeinsamen Sitzen und (besorgtem) essen nutzen konnte. Wir hatten mehrere Zimmer, eines mit Fenstern nach außen, das ist zu empfehlen. Das andere war mit Fenster zum Innenhof, der zwar wunderschön ist, aber für ein Schlafzimmer dann zu dunkel und zu wenig durchlüftet. Ich würde empfehlen, ein Zimmer mit Außenfenster zu buchen.
- Gila (10/5): - מיקום מצויין. ממש קרוב לכיכר המרכזית בעיר העתיקה. חדר מרווח, עיצוב יפה, נקי. מקלחת נעימה למי שסובל מרעש, המלון צמוד לכביש ויש רעש של התנועה בכביש. לנו זה לא הפריע
- JULIO SAUL (10/5): Lindo hotel en el centro de Quito - Limpio, céntrico y bonito. El personal muy atento.
- rosaria (10/5): - La struttura era in un'ottima posizione, pulitissima e confortevole. Lo staff eccellente e sempre disponibile. Oltre le aspettative!
- kevin (9/5): - The name sums it up. A colonial hotel on the edge of colonial and historic Quito.
- Monica (9/5): - Todo excelente
- Netnapa (10/5): Love the place and staff. Clean and comfortable. - It’s a nice and lovely place. The location is very close to square. The staff are very helpful and nice. A bit traffic jam to get here.
- LILIANA (10/5): Estancia confortable - La ubicación es muy buena, cerca del centro histórico y de muchas atracciones turísticas; el desayuno estuvo delicioso, estilo buffet; y la habitación amplia y confortable.
- Angelica (10/5): -
- Carl (8/5): - The staff was very nice. The bed and pillows were too firm. The rooms could really benefit from a ceiling fan and / or a climate control system.
- Matthew (9/5): I’d recommend it. Very good value - Everything the clean and nice and beautiful. The staff was friendly and great.
- Ken (10/5): Exceptional - Great location to the central old part of the city. Good breakfast and very helpful staff
- Leonardo (8/5): Very good -
- Steven (9/5): Superb -
- Daria (10/5): - full staff, clean rooms and comfortable bed. Their purple theme is on point and cute converted home. They offer airport pick up and tours. I had great success with airport transportation and late hours. Book this hotel if you want to stay walking distance to old tour attractions.
- Ochir (10/5): Exceptional -
- Shashi (7/5): It was ok. - The owners Ricardo and Karina did everything to make my stay comfortable. Small shower place.
- Carol (10/5): Cozy outstanding hotel! - This cozy, clean, sweet hotel is located in an outstanding location. It is easy walking to everything in the historical district. Breakfast was outstanding. WIFI was strong. The interior was beautiful. An added bonus was being able to have a beer or glass of wine in their atrium like public area. Highly, highly recommend. Everything was fantastic!
- Mira (8/5): Very friendly and helpful personal, very clean, good location , inside very pleasant - Personal, cleanesslocation Not soundproof. Under our window Was concert for whole night snd we could not sleep
- Andrew (10/5): Exceptional -
- Janet (10/5): Exceptional - Beautiful hotel & they were very accommodating to me. It is located in the heart of the historical old town. Within two short blocks to several large plazas. Ricardo (owner) & his niece were so friendly & nice to me. Even though we did not speak the same language, we communicated via Google Translate. I highly recommend this beautiful, historic hotel.
- World (8/5): Love this hotel old charm, Short stay one day is plenty, to see the near attractions. - This hotel had all the charm of a colonial hotel, attention to detail, you immediately transform into another era. The staff was very friendly and accommodating. Best location for walking to the Basilica Del Voto and the old historic neighbourhood and Cathedrals. Don't expect any grader here the hotel front doors are locked with chains, the only way to enter the hotel is by ringing the bell, and they will open the door for you. The reason is security the areas are unsafe, but a lot of security presence and police throughout the day make it feel more comfortable. unfortunately, especially at night not recommended as the streets are eerily intimating and devoid of people.
- Tracey (10/5): Exceptional - The guy working there, sorry I don’t know his name, was excellent. Really helpful, kind and a wonderful asset to the hotel. He was running reception, porter, cook, made my early breakfast, concierge, he did everything and very well and always with a smile. Comfortable bed, nice facilities, lovely building. Close to centre N/A I liked everything
- Jean-louis (9/5): Superb -
- Federico (8/5): Very good -
- Francis (10/5): Excellent service and accommodating staff - Staff was very friendly and accommodating. Special mention and thanks to Ernesto. Location couldn't be better: a few steps to the historic center. One suggestion I have is to have more variety in the continental breakfast.
- Ali (7/5): Good - Great location and beautiful colonial house. We had a family room with 3 queen beds and a city view, which was nice but some of the other rooms had no window. Breakfast was OK with fresh fruit and eggs prepared based on choice. Our room and bath were very small. We found the hotel overpriced, and 8% are charged for credit card payments. The front door is always locked, so staff have to open the door.
- Mario (7/5): Good -
- Nigel (6/5): Convenient location, but noisy & weak room amenities - Very convenient location, and the pillows were good. Both the wifi signal and shower water pressure were weak, and it was fairly noisy with both music and a populated road outside.
- Christine (8/5): Perfect for central location and comfortable stay. - Staff was exceptional. The gentleman running the desk was very responsive and helpful. Hotel is cute and clean, with a great location. The business centre and breakfast area were great spots for our family to hang out after long days of touring around.
- amor aida (8/5): - We were placed on the last floor and it was hard for me, being a senior to be walking up and down a flight of stairs. I was short of breath due to altitude issues and on top of that , the constant going up and down made it worse. The staff were a sweetheart though, very helpful and attentive to our needs.
- Karen (8/5): Very good - Had to ask for toilet paper. Only one bath towel.
- Rohit (8/5): Nice hotel and great staff - Great property with very friendly staff. The area gets a little weird at night so it can get a little hard to get around. Rooms and bathroom are small but clean and comfortable.
- George (9/5): Superb -
- Sharon (7/5): Good - Breakfast was basic but ok, staff was friendly, beds were comfortable. Nice playroom We had to ring the bell every time coming in and wait for someone to open out in the rain. Room was very small. WiFi barely worked on top floor
- Brian (10/5): Exceptional -
- Anonymous (9/5): Superb -
- Tia (10/5): - The young man at the front desk was really awesome. It seemed like he ran the whole place all by himself. He was always busy but always remained in a pleasant humble mood. If I returned to Quito, I would stay at this hotel again. It was also in a great location, close to all the historical sites to check off my bucket list. Thank you so much! Tia
- Jenny (8/5): - The staff was very helpful and nice. I had booked one room and ended up needing 2 additional rooms. The staff accommodated me immediately. The parking was available about two blocks away at certain hours and it is very difficult to double park around the hotel. Uber is highly suggested.
- Paula (6/5): We found the hotel to be adequate. It is in a good location for exploring the old town. I would not - The staff were helpful. The hotel was quiet. We would like to have received a small map of the area.
- Michelle (8/5): Very good - Location is very good. Had several beds in room. Kids loved that. Breakfast was included and good. 24/7 staff was helpful when arrived late.
- MERCEDES (10/5): - Great hotel with character. Clean, safe and friendly staff.
- Aristides (4/5): Great hotel with great rooms and good location but a staff that tricked us into paying more morey. - Very comfortable rooms. Me and my family were totally tricked basically, we got a quotation from booking.com website and when we got to the hotel it turns out they charged us 8% more because we wanted to pay with credit card. Being tricked this way at the moment they know there are not anymore rooms available in the city is very unprofessional.
- Christopher Andrew (2/5): - A complete and utter disaster. This "hotel" is not a hotel. It is essentially a hostel. The pictures are fake. There is no staff onsite which means to get in AND OUT of the hotel, they have to unlock a door. So, expect to be literally trapped inside and unable to leave until the staff shows up. There is a significant fire danger. They do not clean the rooms and only provide one towel during the entire stay (which does not get cleaned). There is not free breakfast as advertised. Further, there is a motion sensor bell which rings all the time so don't expect much sleep. Even though it's $50 a night, you could spend just a little bit more and actually feel safe.
- Neil (10/5): Quaint Hotel. - Quaint hotel in a great location! Staff were very helpful.
- Seetharaman (8/5): - Beautiful hotel in the historic sector of Quito. Climbing the stairs to our room on the third floor made me a little out of breath.
- Laura (4/5): Disappointing -
- Ana-paola (9/5): Superb -
- H. (10/5): Exceptional -
- Elin (9/5): Historic Hotel in great location with modern conveniences - Ernesto, Vanessa and Roberto went above and beyond to assist us with anything we asked for, despite not being able to speak proper Spanish to them, including help with wifi, the tv, the water pressure in the shower, breakfast, late check out, etc. In addition, we were able to secure a private driver for tours to Otavalo and Mindo with Gustavo, who picked us up from the airport (hotel transportation). He was a great asset and our day trips with him were very comfortable and easy. So the only thing we could think of that was unexpected was the lack of water pressure in the shower but I don't know if that was an isolated thing or one that the entire Centro Historico has to deal with. Ernesto was able to get it working a little better but I don't think there was much he could do and it certainly did not damper our trip.
- Jaroslav (3/5): Better avoid this hotel - central location, clean hotel, good Wi-Fi connection...but that is all that can be called good - none of the staff speak English - poor breakfast, just a rationing system. Scrambled or boiled eggs, some fruit on a large plate, two toasts, some butter, two slices of cheese and half a slice of ham (really half a slice), bad coffee (in Ecuador!). - The hotel has two entrance doors, but guests only have a key to one of them. The second door is closed from 10:00 p.m. until the morning, and if the guest wants to come or go during this time, he/she must ring the bell. But there is no guarantee that someone will come to open it. We had ordered a taxi to the airport for 4:00 in the morning, deliberately through the receptionist, to be sure that he would open for us. But the receptionist fell asleep, we rang the bell intensively for several minutes to wake him up. He arrived late and we were very worried if we would catch the plane. - we had planned two more stays at this hotel, but after this experience we canceled both reservations and chose another hotel.
- Mebrya (9/5): Superb - It was very comfortable and the breakfast was good. I thought it was a little expensive for the service you got.
- Robert (10/5): - We were very impressed with our host! He provided us with the best possible experience!
- Mason (8/5): Very good - Bed was very comfortable, room was clean, premises was in a fantastic location, and the hotel itself had a lot of charm. Breakfast was also good. Wish my room had a window that was near eye-level, only a skylight existed. Maybe this was in the reservation when I booked, and I just didnt notice.
- Albert (10/5): Stay here, you won’t regret - The staff are super nice. Breakfast is exceptional. It is the quaintest hotel I have ever stayed in. Highly recommended They lock their gate at 7pm. If you come back after, you have to ring in. They promptly open the gate
- Erez (10/5): Exceptional - good location, renovated nothing
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