The Crystal Luxury Bay Resort Nusa Dua
Location: Jalan By Pass I Gusti Ngurah Rai No. 88, Nusa Dua, id
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
The Crystal Luxury Bay Resort Nusa Dua offers beautifully designed rooms with modern amenities, providing stunning views of the pool or the city. Select rooms feature luxurious spa baths for ultimate relaxation.
Premium Facilities and Services
Guests can indulge in pampering massages at the on-site spa or take advantage of the free shuttle service to explore nearby attractions. The resort also boasts indoor and outdoor pools, a restaurant, a bar, and a gift shop for all your needs.
Convenient Location
Situated just 2.3 km from Bali International Convention Centre, this resort is the perfect choice for travelers seeking a blend of tranquility and convenience. Explore nearby attractions like Bali Collection Shopping Centre and Pasifika Museum effortlessly.
To experience luxury and comfort at its best, book your stay at The Crystal Luxury Bay Resort Nusa Dua now.
Important Information
Please note that room rates for 31 December 2019 include compulsory dinner.
The property provides free one way airport transfer for guests staying at least 3 nights.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Nightclub
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Car hire
- Massage services
- Packed lunches
- Chapel/shrine
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Kids' outdoor play equipment
- Evening entertainment
- Baby safety gates
- Lower bathroom sink
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Supervised childcare/activities
- Television in common areas
- Nightclub
- Front desk (limited hours)
- Express check-in
- Billiards or pool table
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Playground on site
- Self parking (surcharge)
- Beach umbrellas
- Free pool cabanas
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Exercise/lap pool
- Secured parking
- Garage
- Health or beauty spa nearby
- Swimming nearby
- Electric bicycle charging station
- Charcoal grill
- Rooftop garden
- Bulk dispenser for toiletries
Rooms Available
-
2BR Penthouse Diamond
2 King Beds
1194-sq-foot soundproofed room, balcony/patio with ocean and bay views
Layout - 2 bedrooms, living room, and dining area
Relax - Indoor private hot tub; in-room massage available
Internet - Free WiFi
Entertainment - 53-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and electric kettle
Sleep - Tempur-Pedic bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, slippers, and free toiletries
Practical - Laptop-compatible safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Private spa tub
- Room and bed type depend on availability check-in
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Guidebooks or recommendations
- Electrical adapters/chargers
- Restaurant dining guide
- Accessible bathtub
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Crystal Suite
1 King Bed
818-sq-foot soundproofed room, balcony/patio with bay views
Layout - Bedroom, dining area, and sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 43-inch LCD TV with cable channels
Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water
Sleep - Tempur-Pedic bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, slippers, and free toiletries
Practical - Laptop-compatible safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Balcony or patio
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Soap
- Guidebooks or recommendations
- Electrical adapters/chargers
- Restaurant dining guide
- Accessible bathtub
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Loft Suite with Jacuzzi
1 King Bed and 1 Twin Bed
1195-sq-foot soundproofed room, balcony/patio with bay and pool views
Layout - 2 bedrooms, dining area, and sitting area
Relax - Private plunge pool; in-room massage available
Internet - Free WiFi
Entertainment - 53-inch LCD TV with cable channels
Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water
Sleep - Tempur-Pedic bed, premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, slippers, and free toiletries
Practical - Laptop-compatible safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Private plunge pool
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Guidebooks or recommendations
- Electrical adapters/chargers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Apartment
Guests will have a special experience as this apartment provides a rooftop pool. This spacious apartment is comprised of 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator and kitchenware. The air-conditioned apartment offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit offers 3 beds.
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Baby safety gates
- Sofa bed
- Rooftop pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Hand sanitiser
-
Jacuzzi Suite Pool View
The rooftop pool is a top feature of this suite. This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony with pool views, this suite also offers air conditioning and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Baby safety gates
- Sofa bed
- Rooftop pool
- Plunge pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Hand sanitiser
-
Family Suite
Guests will have a special experience as this family room features a rooftop pool. The spacious air-conditioned family room offers a flat-screen TV with cable channels, a seating area, a dining area, a safe deposit box as well as pool views. The unit offers 3 beds.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Baby safety gates
- Sofa bed
- Rooftop pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Hand sanitiser
-
Deluxe Room Twin
The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Clothes rack
- Cots
-
Suite
This suite offers sea view from a spacious private balcony. Designed in Balinese contemporary design, this unit has a living room with a sofa bed, as well as a mini pantry with a dining table. There are 2 separate bathrooms with a bath or a standing shower.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Baby safety gates
- Sofa bed
- Rooftop pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Hand sanitiser
-
Penthouse 2 Bedroom
This spacious apartment features 180-degree view of the sea from a private balcony with a hot tub and an outdoor daybed. Designed in Balinese contemporary design, this unit has a living room with a sofa bed, as well as a kitchen with a dining table. Guests enjoy: - Free Voucher 50% Discount Spa - Free scheduled shuttle service to Nusa Dua - Free Wifi Free Benefits during stay: - One time lunch or dinner at Mangrove Restaurant for 1 guest per stay. - One time light meal at Payung Bar for 1 guest per stay. - One time meal from Menu Signature at Loca Luna Rooftop for 1 guest per stay. - One time 15-minutes free massage per adult per stay (advance reservation needed) - Free 1x Mini Bar per stay - Free Airport Drop with no minimum stay
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Baby safety gates
- Sofa bed
- Rooftop pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Access to private pool
- Hand sanitiser
-
Deluxe Bay View
Contemporary design and intimate atmosphere, the spacious 38-square yard room offers view of stunning view of the swimming pool.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Baby safety gates
- Rooftop pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Hand sanitiser
-
Deluxe Room
Contemporary design and intimate atmosphere, the spacious 38-square yard room offers view of stunning view of the swimming pool.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Baby safety gates
- Rooftop pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Hand sanitiser
-
Deluxe Pool View
This suite offers a plunge pool, a spa bath and a private balcony. Designed in Balinese contemporary design, it comes with a sofa bed, a flat-screen TV and a personal safe. The private bathroom comes with slippers, robes and free toiletries. Guests enjoy: - Free Voucher 50% Discount Spa - Free scheduled shuttle service to Nusa Dua - Free Wifi
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Baby safety gates
- Rooftop pool
- Plunge pool
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Window
- Access to private pool
- Hand sanitiser
Guest Reviews
- Patel (9/5): -
- Roseliana (5/5): - Lokasi Room service buruk, bangunan nya tidak well maintainance
- saira (4/5): -
- Harpreet (1/5): Very very bad - Location wasn’t too bad. Breakfast was average Nothing was clean in the resort. Everything was so dirty and stinky. I felt like I was staying in 1 star resort. Everything was broken, taps in the bathroom was rusty, aircon wasn't working, slide door for the balcony doesn’t lock and dirty and ripped towels. There is so much more overall it was shit experience and I could not believe I paid so much to stay there for 2 nights.
- Poland (9/5): -
- Fatima (3/5): -
- Mena (2/5): Disappointing, was a girls trip with my mum and two daughters, first time in Bali, and sadly the last - The buffet breakfast was plentiful. Staff were friendly but very limited English. Location, was far from everything so I spent a lot of money on a driver/transport. Was meant to have an airport transfer but no answered my communication when I called and emailed and no one turned up upon our arrival. Was very run down and tired looking, holes in then towels, stains on the sheets and not clean. Not one piece of utensil or crockery in the rooms. Fridge was not cold. Dead mouse in the swimming pool.
- Darcy (2/5): - Expedia and this resort should be ashamed. The pictures on the booking site were taken probably 20 years ago and the resort is a mess,we attempted to cancel within hours of booking and were refused a refund or assistance from expedia and the resort itself. We willnever use expedia again and have advised all people we know about this experience. Disgraceful!!!
- Jason (8/5): - For what we paid it was good value near where we needed to be for an event, Staff are very friendly and helpful especially in the kitchen, overall not a bad stay
- George (8/5): - For $80 a night with brekfast great value. Beautiful view of Benoa Sea from rooftop pool spoilt by rotting facade. Whole pool area needs lots of TLC Pool both roof & below are clean ang large. But again roof was probably used for weddings and parties/functions but I doubt anyone can use it for that now. Gym - what a joke Treadmill Broken Cross Trainer Broken Bike Bike barely usable multoifunction machine is falling apart. But The Chrstal channel shows beautiful pool and great gym - obviously many years ago. But again for $80 the room was great, room service first class, breakfast good, staff great.
- Kinjal (2/5): - Wouldn't recommend this place to anyone ..bad service, dirty rooms, pool closes at 6pm..breakfast was horribe didnt even have butter NOTHING like the pictures you see as they have advertisied it. Not a good place to stay.very disappointed
- Muhammad (6/5): - Breakfast was nice,staff and propery was nice but bed sheets and chairs having stains all around cleaning needs a lot of improvement.
- Janitha (2/5): - Does NOT represent 5stars at all. Worse hotel stay we ever done. Broken taps, toilets, dirty everywhere with bad odour. Need a major renovation over all. Please do not promote this any overseas visitors.thanks
- Meenu Marie (2/5): - This was the worst hotel I stayed at so far
- Varishna (6/5): - In de basis mooi penthouse maar qua hygiene en onderhoud heeft het hotel een slechte staat en heeft het veel aandacht nodig. Het personeel is niet zo vriendelijk als we gewend zijn in Bali. Er hing een nare geur in de lobby, bij het restaurant en in de hal. Zwembad beneden was prima, maar het bad op de rooftop was unsupervised en de bar was gesloten. Hotel heeft geen travel desk. Geen vier-sterrenhotel.
- Verified traveler (4/5): - It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
- Gregory (6/5): - We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
- Karin (8/5): - Had a pretty decent 2 nights stay.
- Maxine (8/5): - The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
- Joshua (6/5): - The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
- Verified traveler (2/5): Not worth - Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
- Verified traveler (10/5): - Best five star hotel I ever stayed.
- Verified traveler (4/5): - I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
- Verified traveler (8/5): - 今回無料でスイートにアップグレードしていただけました。窓口のスタッフの方々は、英語があまり得意でない私にとても親切に対応していただけました。ここまでは120点なのですが、とても残念だったのは、他のアジアのある国の大人数のお客達が毎日とても騒々しく、朝食の場所や公共の場所でのマナーが悪く、あまりリラックスできなかったことです。仕方のない事ですが、ホテルの給仕のスタッフなどもとても疲れているように見えて、気の毒になりました。
- Verified traveler (4/5): - Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
- Verified traveler (6/5): 3 stjerner - Fik ikke det værelse som vi skulle have til at starte med hvilket var et 2 værelses penthouse. Første efter klage og et opkald til hotels.com blev der rettet op. Synes det er uacceptabelt at de til at starte med påstod at der ikke var privat svømmebassin i penthouse selvom det stod i reservationen. Så fik et andet værelse første nat og blev opgraderet dagen efter. Hotellet trænger et at blive renoveret. Beliggenheden er ikke god. Derudover stinker hver eneste dag af kloak lugt. Det er ikke overdrevet. De kalder det Bay men det er en sump.
- Song Koon Alan (10/5): - The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
- Duran (8/5): - The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
- Verified traveler (10/5): - Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
- Haifa (10/5): - La music le matin est trop fort, à partir de 6:00 donc pour les lève tard c est un vrais problème. A part sa tous est super
- Aisha (8/5): - This was a great resort, it was beautiful and peaceful. Customer service was great and the hotel was always happy to help☺️
- Verified traveler (8/5): - Close to the airport. Allowed an earlier check in. Much appreciated. Prompt response to a maintenence issue.
- gurpaul singh (8/5): - En good hotel God kunde service man hotellet er nedslidt men god for prisen man skal ikke kobe alcohol drink paa hotellet saa bliver men snydt.
- Raghava (10/5): - The property is pretty well maintained. The staff are courteous. Breakfast served on 8th floor worth a special mention. The staff here knows how to take care of guests. The setting is fantastic. It's a' la carte breakfast which you can order the previous day, tell them when you wanted to come in the morning and they will have it ready for you! Family friendly and fairly near to the beach (they provide free transport service to beach). Loved staying here.
- Verified traveler (10/5): - Place was awesome and staff was very friendly...great food and facilities
- Verified traveler (8/5): - I thought it was a lovely hotel in not such a nice area. This didn't matter too much as we relaxed a lot at the hotel and travelled around. The staff were so very lovely, but they really do need some more training. There knowledge of english was very poor. When you called for room service, they didn't understand, sent the wrong things or didn't bother coming at all. We requested via expedia prior to travelling, a bottle of champagne in our room on arrival (to celebrate our engagement.) They had forgotten to put it in. We reminded them, then one hour later they called to say they didn't have any in stock. Often the barmen left the pool bar upstairs unattended and we had to chase down security to radio staff so that we could sign for our bill. Slow and not very attentive service. This is all due to lack of training. They were lovely people and really did care for us, just some useful feedback for them to improve for the next customers. Hotel had predominantly chinese guests so their breakfast menu was mainly asian food. However the breakfast staff always greeted us and offered to cool us english breakfasts daily! This was a very kind gesture and greatly appreciated. Reception staff were good amd helpful. Especially a man named Febrian. he recommended great tours and always looked after us. Overall we thoroughly enjoyed our stay and loved the friendly staff.
- Verified traveler (8/5): - It was comfortable and neat. Staff was friendly and helpful
- Verified traveler (6/5): - Positives: 1. As usual, very nice staff and helpful. Always happy to assist us. 2. Reception area is quute welcoming 3. Amazingly, gave us an offer for 10 mins free massage, which undortunately I can't use on this stay 4. Rooms exterior looks quite modern with wood theme 5. Good queen sized beds on twins 6. Interior is quite spacey despite small room, likely from minimalist models and less bulky wardrobe like older type of hotel Negatives 1. Was very hot when I got in, took very long to cool down. 2. Bathroom in general is inadequately serviced, e.g. corroded hair dryer, mouldy corners, water splashed everywhere on opening tap despite small running water, mouldy soap holder, etc. 3. Room was quite smelly on arrival 4. Street view gives us lots of barking dog sounds, so disturbing 5. Not sure sure what used for cleaning, but sticky floor and quite dirty still 6. Need nee pillows, pleade consider firmer ones. It was so thin, frlt like no pillows at all. 7. Unfortunately, I havr to rate, compared to many other hitels in Bali, with similar price, I will reveive a better value for money.
- K (8/5): - Nice staff but shops are very far from the hotel. Stafs are very helpful. Beaches are not very far from this hotel.
- J (8/5): - The room is spaces and the bed is comfortable but the air conditioning needs to be improved. Is kind of hot in the room.
- P.E. (8/5): - Location convenient to Kuta and Nusa Dua activities while reasonably priced. Large room with lots if space. Our kids loved it.. we would stay there again.
- Marg (10/5): - Fantastic infinity pool on the rooftop and shady pool for during the heat of the day on the ground floor. Lovely big room with 2 queen beds. Breakfast had a wide range of food available and the staff were lovely and extremely obliging. Highly recommend this hotel
- Alexia (10/5): - The Crystal Luxury Bay Resort was one of my favorite stays while visiting Bali.The staff were impeccable. The quality of service and polite nature made my stay one to remember. The room was fantastic and the amenities were exactly what I was looking for. Will definitely stay here again.
- Matthew (6/5): Good stay - Our overall stay was good! Breakfast, the pool facilities and some of the staff were excellent, Dewa and Roy in particular! The penthouse room was well suited for a family of four. We had some ongoing problems with the language barrier with some of the staff and referring us to a local water sport provider "BMR" (I think it was called) who ripped us off and took my son on the jet ski for a 5 minute ride which cost 600,000 rupiah. There is no beach at the hotel and the nearby Nusa Dua beach is a private beach. This hotel caters for mostly Asians and the karaoke by the pool bar should not be allowed! They need to be considerate of other guests!
- John (8/5): Great staff - A clean hotel with fantastic staff.Unfortunately it is on a busy road so avoid the rooms facing the roadside.
- Prawira (8/5): Nice hotel with great pool - All staff is helpful it has long swimming pool, breakfast is great
- Kc (4/5): So much potential, so disappointed - Staff were fantastic. Hotel not so much, ran out of basic food items everyday. Rooms weren’t as advertised, not overly clean either. Shower leaked through our room after being used. This place has so much potential, suggest not charging full price for a hotel that is still being built. Won’t be back and won’t be recommending.
- Janet (4/5): We won't be back! - The staff were lovely & friendly. We had to move rooms THREE times - due to plumbing and air conditioning reasons. The pool was very small & not much to do for kids. It was like an episode of Faulty Towers. The location was poor - we had to catch a taxi to go anywhere.
- Verified traveler (10/5): - excellent hotel, great staff, would definately stay here again
- andy (10/5): very good hotel for access - the hotel was equidistant from all the facilities and people we needed to be in contact with so was ideally placed, it was clean and tidy with great rooms and best televisions i have seen in a hotel, two air cons two bathrooms and a balcony, the staff were friendly helpful and cheerful, with great smiles,
- Matt (6/5): "Good" hotel in the middle of nowhere! - The hotel was clean and tidy, but was still not fully complete, however that did not really impact our stay. The room was good, and they were good enough to upgrade us to a jacuzzi room which looked over the pool. Room layout was a bit awkward as it was an open bathroom, which was a bit funny when you've got kids. Sun light on the pool is limited, as it is surrounded by the building, so don't expect to get sun from around 3pm onwards, plus the water was VERY chilly. There's a great kids pool with a little water slide, and the water depth is only 40cm, so great for little ones. The pool bar was a major disappointment. There was a "happy hour" from 4:30-6pm. We went down at 5pm, and there was NOBODY there, including staff. It took 15mins to get anyones attention, let alone getting a drink. Mind you, cocktails were pretty good. The biggest downside is the hotels location. Whilst it's technically in Nusa Dua, it's not in the Resort district and its on a main road with nothing around. No markets to be seen, or restaurants. We ended up eating in for our stay, albeit only one night, and the again upgraded us with a free breakfast. You can tell the hotel is only new, as there staff was very underskilled, and there was no urgency in the restaurant and pool/pool bar...which is disappointing, considering we wanted to spend money! They wanted to help and no doubt in the coming months/years, they'll be a great hotel, but personally I would not return.
- barbara (4/5): NEW HOTEL , STILL NEED MORE.... - let start with good stuff, big family rooms, new, hotel had good decoration need to improve: tourist services eg. there is no travel agency in the hotel, free shuttle only goes to nussa dua at specific times and is not well specified anywhere..., taxi or private car, employees offers theirs or taxi cab with taximeter.which could be very expensive! uber does not work very well there, how ever there is another application which is the same as uber )very cheap !ask at the airport .... not remember the application. i only found out at the end of my trip and realised i was ripped off with the taxi and private transport! never been advised on the existence of that option. the hotel is not close to the amenities or the beach... you need to take a taxi-shuttle to get there.... breakfast buffet service needs improvement. staff is only concerned in providing you the taxi service or private car they have.... they do not provide you much information of the place or what to do or visit. as the hotel seems to be new... well,my airconditioning did not work, they fixed ... but they have to be in my bedroom half day fixing it. also, the shower was leaking wáter, every single time we used it. i did not call them to fix it as i did not wanted to get people in my bedroom another half day. i just simply cleaned . also, room service, does not work properly... i tried to used it a couple of times... and despite it was during the time meant to be opened... they advise me it was closed.
- Alana (4/5): New but not quality - Although this hotel is new the quality of the building is not great. There was no soap in the bathroom and the pillows were flat, we requested extra pillows but the staff seemed hesitant to give them to us. The beds were comfortable and the rooms were a good size. The cocktail menu is quite limited and the bar had no change and ran out of ingredients for most of the drinks. The breakfast buffet consists of a lot of rice/noodle dishes and every morning the baked beans and scrambled eggs were cold/warm. The omelette/egg bar was great though. The location is a bit out of the way so you spend a bit of money getting around however it is much quiter than staying in Kuta. Overall i would not stay again unless the issues were resolved.
- Andreas (10/5): - Super
- harry (10/5): nice hotel close to the airport and other towns - friendly staff and always available to help out with your needs.
- Alamas (8/5): Top bgt - Tempatnya nyaman dan bagus banget
- Verified traveler (8/5): - 酒店距離旅遊區有點遠，是很新的酒店，但管理有待改善，落成才幾個月酒店已有些髒
- Steve (4/5): Until the hotel is complete take a wide birth - It is how it looks in the Pictures of what has been completed, and shows lots of potential, but as it is not due to officially open until June 2018. So if you want to pay for a room and no more, as no other facilities apart from the pool, and view there is nothing else to offer... Full travel insurance would be a must as several issues in design can cause concern. Breakfast was mainly catered for Asian nationality not much western food at all. Could not get hot water in shower, also having to climb out a high bath on wood decking was quite slippery and posed some risk , house keeping also was lacking only did part of usual service. Pool bar is not open or the Cafe and trying to get any service with skeleton staff was impossible.
- Verified traveler (4/5): Too far from everywhere - The staff were as helpful as they could be, but only a couple of people could understand English. The free breakfast was ok if you only wanted eggs, everything else was asian style food, we did have a couple of good meals in the evening, we were usually the only ones eating there. As i said the staff were excellent, but i wouldn`t recommend it to my Australian friends. Terry H, Perth.
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