Hakone Retreat villa 1/f

Location: Sengokuhara 1286-116, Hakone, jp

Star Rating: 5 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Luggage storage
• Safety deposit box
• Soundproof rooms
• Massage services
• Non-smoking throughout
• Private check-in/check-out
• Board games/puzzles
• Concierge service
• Allergy-free room
• Kid meals
• Adult only
• Public Bath
• Coffee Shop on site
• Spa/wellness center services
• Beauty Services
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Golfing on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Spa tub (surcharge)
• Internet access
• Games
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Health or beauty spa nearby
• Bicycle-friendly property
• Electric bicycle charging station
• Vegetarian menu options available

Rooms Available

• 【Newly Opened In 2024】Connecting Villa (4 Beds) [Ibuki]

  The unit has 4 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom

• Connecting Villa [Ibuki]

  This villa's special feature is the fireplace. This spacious villa comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The villa's kitchenette, which features a refrigerator, is available for cooking and storing food. Among the room amenities are air conditioning, a minibar, a tea and coffee maker as well as a patio and a quiet street view. The unit offers 7 beds.

  Max Occupancy: 7 (7 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• [New 2024] FOREST private hot spring Suite room with courtyard, Non Smoking (2 beds) [Ibuki]

  2 Large Twin Beds

  1938-sq-foot individually decorated room with a patio

  
  

  Layout - Bedroom and living room

  Relax - Indoor private hot springs (onsen) and fireplace

  Internet - Free WiFi

  Food & Drink - Kitchenette with refrigerator and electric kettle

  Sleep - Memory foam bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, spring water bathtub and separate shower

  Practical - Safe, iron/ironing board (on request), and local maps

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Safety deposit box
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Private bathroom
  • Slippers
  • Fireplace
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Free WiFi
  • Down comforter
  • Memory foam mattress
  • Room and bed type depend on availability check-in
  • Spring water bathtub
  • Bedsheets provided
  • Coffee grinder
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Outdoor private mineral hot springs (Japanese-style onsen)
  • Indoor private mineral hot springs (Japanese-style onsen)
  • Restaurant dining guide
  • Heated floor
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• SKY private open-air hot spring Suite room [Yuragi]

  The private open-air bath and fireplace are the special features of this villa. This villa includes 1 living room, 2 separate bedrooms and 3 bathrooms with a bath and free toiletries. The villa's kitchenette, which features a refrigerator, is available for cooking and storing food. The villa has air conditioning, a mini-bar, a tea and coffee maker as well as a terrace with a quiet street view. The unit has 4 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Terrace
  • Linen
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• Private hot spring Suite room (4 beds) [Yuragi]

  This villa's special feature is the fireplace. The air-conditioned villa features 1 bedroom and 1 bathroom with a bath and a shower. The villa provides a mini-bar, a tea and coffee maker, a wardrobe as well as a terrace with a quiet street view. The unit offers 4 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Terrace
  • Linen
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• Private open-air hot spring Suite room [Yuragi]

  This villa's special features are the private open-air bath and the fireplace. The air-conditioned villa has 1 bedroom and 1 bathroom with a bath and a shower. Among the room amenities are a mini-bar, a tea and coffee maker and a wardrobe as well as a quiet street view. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• Private hot spring Suite room [Yuragi]

  This villa's standout feature is the fireplace. The air-conditioned villa has 1 bedroom and 1 bathroom with a bath and a shower. Among the room amenities are a mini-bar, a tea and coffee maker and a wardrobe as well as a quiet street view. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• Private hot spring Suite room (3 beds) [Ibuki]

  This villa features a fireplace. The air-conditioned villa has 1 bedroom and 1 bathroom with a bath and a shower. Among the room amenities are a mini-bar, a tea and coffee maker and a wardrobe as well as a quiet street view. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• Private hot spring Suite room [Ibuki]

  This villa features a fireplace. The air-conditioned villa has 1 bedroom and 1 bathroom with a bath and a shower. Among the room amenities are a mini-bar, a tea and coffee maker and a wardrobe as well as a quiet street view. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• Private hot spring Suite room with courtyard [Ibuki]

  This villa's standout feature is the fireplace. The air-conditioned villa has 1 bedroom and 1 bathroom with a bath and a shower. Among the room amenities are a mini-bar, a tea and coffee maker, a wardrobe as well as a patio and a quiet street view. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• FOREST private hot spring Suite room with courtyard [Ibuki]

  Guests will have a special experience as this villa offers a fireplace. This villa is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The villa's kitchenette, which features a refrigerator, is available for cooking and storing food. Among the room amenities are air conditioning, a mini-bar, a tea and coffee maker as well as a patio and a quiet street view. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation

• 【Newly opened in 2024】Private hot spring Suite room with courtyard (3 beds) [Ibuki]

  Guests will have a special experience as the villa provides a fireplace. The air-conditioned villa features 1 bedroom and 1 bathroom with a bath and a shower. Among the room amenities are a mini-bar, a tea and coffee maker, a wardrobe as well as a patio and a quiet street view. The unit offers 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Lanie (7/5): - The scenery is beautiful. Private onsen was lovely and architecture is nice. The villa needs some maintenance. Stains on some furniture & carpet.
• Adriano (9/5): -
• Andreas (10/5): -
• Anna Yiska (10/5): - We stayed for 2 nights in a comfortable cottage with a private onsen. Sitting in the hot water of the private open-air onsen was an amazing experience. But the highlight was the Kaiseki dinner. Every dish was like a small work of art, beautifully presented, with delicate and perfectly balanced flavors. It was much more than just a meal; it was a complete culinary experience: a huge variety of small dishes, each one different and surprising in its own way. Everything was exceptionally delicious.
• Cheng Chien (10/5): - The Western-style dinner was absolutely delicious, and the room was beautiful and very comfortable. It’s not very easy to get a taxi.
• Rostislav (3/5): Luxury Price, Budget-Level Service - The villa number 5 is amazing and the apartments are tidy. And that's pretty much it, unfortunately. We stayed at Hakone Retreat Villa 1F expecting a unique luxury experience given the extremely high price point (around €1,500 per night for our villa), but unfortunately the reality was deeply disappointing. The property itself, particularly Villa 5 with its private onsen, is lovely. However, everything else around the experience falls far below the standards expected from a hotel positioning itself as a luxury retreat. The biggest issue was the service and overall management. The acting manager seemed completely unable to handle even basic guest requests or situations professionally. Ironically, the only person who genuinely tried to help throughout our stay was a young trainee receptionist, who appeared far more competent, proactive and customer-oriented than the manager himself. It was honestly uncomfortable to watch how frequently she was dismissed or undermined despite being the only staff member actually trying to solve problems. The food experience was another major disappointment. After spending time in Tokyo enjoying outstanding Japanese cuisine — from proper omakase experiences to fantastic small local restaurants — the dinner here was genuinely shocking. Much of the Japanese food felt like supermarket-quality items taken directly from a refrigerator and placed onto small plates. For a luxury ryokan-style experience, this was simply unacceptable. Breakfast management was equally absurd. One of us wanted the Japanese breakfast while the other preferred a Western breakfast, and the proposed “solution” from staff was essentially that we should eat separately. Completely ridiculous for a hotel at this level. To make matters even more frustrating, before arrival we had specifically been told by the acting manager that choosing dining options later on would not be an issue and that having dinner around 7 pm would be perfectly possible.
• Katya (10/5): -
• Lucy (10/5): -
• Margapuri Prasanna (10/5): Fantastic stay and exceptional staff. Worth every penny and more! - Absolutely everything. The location, the staff, the breakfast, the dinner and all the facilities! The private onsen was fantastic. The 5 course dinners at the property (both Japanese and Western) were delicious. The staff especially were very caring and attentive. Nothing
• Kathleen (10/5): Excellent! - The accommodations, dining, and customer service were excellent and exceeded my expectations. Other than the location which was far from other attractions, I have no complaints.
• Steven (8/5): We would definitely return to Hakone retreat villa. - The aesthetics and the atmosphere of the room with the skylight above the window and having a fireplace. Also the breakfast / dining room area had a good vibe and feel to it. The open air bath could be cleaner, there were a lot of residue from the nearby trees that we were not able to take out with the net. Also there were multiple dead spiders around the bathroom sink and living room area.
• Mikhno (10/5): -
• wv son (10/5): -
• Vanessa (9/5): Beautiful - We stayed at villa 7 in spring and it was a beautiful space. My 6 year old loved the meal arrangement (we booked half board); while we had a wonderful kaiseki meal, he had a huge meal served early with a great variety that he thoroughly enjoyed. Service staff were very friendly and accommodating. Nothing that I didn’t like but they are very particular about timing (eg. If you book the meal at 6pm, you prob should be there by 5.50pm) so it’s just something to be mindful of
• Erik (10/5): - Beautiful property. Highly recommend if you want a relaxing getaway surrounded by nature
• Hasan (9/5): - The atmosphere and how well isolated but convenient at the same time One minor thing, the curtains at the private in villa Onsen was stuck.
• Jacqueline (8/5): - The villa was modern, area incredibly peaceful, relatively easy access thanks to public transport. Loved the private onsen. The cafe, shared terrace space, and onsen were also nice. The service was sometimes awkward. The staff in charge of my check in questioned my Japanese and commented on my physique, not believing I was Japanese. I found that extremely rude. Some staff seemed also shy and scared and made the experience awkward at times. Most of them were fine, just one Chinese member which was awkward and making unwanted comments. Not « out of this world » inappropriate, but not the type of micro-aggression I want to experience when paying an expensive stay and during a get away to relax. One big minus was the temperature in the villa. It was very warm and it could not be adjusted. We did not sleep well because of that.
• hatem (9/5): -
• Laura (6/5): Bello pero …. - El lugar, el paisaje Los servicios, la comida en el cuarto, la señalización … casi no hablan inglés
• Brendan (10/5): -
• Alan (9/5): -
• Sabine (10/5): -
• Colin (10/5): - Meals were wonderful and the onsen was so nice. Longer ride from train station then expected. Pretty minor issue.
• Luis (9/5): -
• Grigory (10/5): -
• tamir (10/5): Super relaxed - Fijne villa met een privé onsen. Lekker bed met Egyptisch katoen. De receptie kon tot twee keer aan toe geen taxi regelen
• KANAKO (10/5): とてもくつろげました。 - 温泉がついたお部屋にしたのですが、24時間好きな時に入れて、お肌がツルツルになりました。 お部屋とお風呂が塀で囲まれていて、プライベート空間もとてもくつろげました。 食事の際に案内していただいた母屋？は、大正時代からの建物は趣きがありました。お食事はとてもおいしかったです。鯛の炊き込みご飯、卵焼き、ほうぼうのお刺身が好きでした。 食事の際に案内していただいた方がとても親切で細やかな接客をしてくださり、とてもリラックスして過ごすことができました。ありがとうございました。
• Kate (1/5): Probably the biggest disappointment of our trip so far - The room was spacious Pretty much everything else
• 唐小丝 (10/5): -
• Tracy (10/5): -
• Rupesh (10/5): -
• Rohan (5/5): Still a good place but used to be better - It feels very private. The fire place is cool but the wood they give you burns in a minutes so you spend a lot of time getting wood and feeding the fire. Someone should let them know about This is the 2nd time I have stayed here and I felt their quality had gone down from my previous trip. The food was good but was once amazing. You now eat in a restaurant. Before they brought the food to your room. It’s still very nice to stay here I was just a bit let down they had decreased their service quality.
• Michelle (10/5): Phenomenal stay in Hakone - The best accommodation during our Japan trip! The whole facility is outstanding and the villas were tastefully designed with big spaces, have a lot of privacy and are extremely comfortable. I felt deeply relaxed after staying here for two days. We went into our private onsen at least three times a day and just listened to nature and the surroundings. The Japanese breakfast and dinners were phenomenal. Would 100% recommend. Beware that if you choose this accommodation as your first stop in Japan, everything else will feel mediocre.
• Sandra (10/5): Amazing stay - The Villa was huge, loved the private hot spring. Staff were friendly and helpful. We wanted something a little special to celebrate my boyfriends 30th birthday and this did not disappoint. The highlight of our trip. Had 2 twin bed but wish it could have been 1 big bed but this is minor detail.
• John (10/5): Excellent Resort - Very good resort and food Everything was good
• Kevin (10/5): -
• Daniel (10/5): Amazing retreat I. The forest. Memorable. - Amazing place. Old building very atmospheric. Rooms were lovely. Nothing
• Guest (10/5): -
• Goyal (9/5): Overall good experience. - Awesome accommodations, staff was very helpful. Great breakfast and dinner. A huge spider in the bathroom and in bedroom.
• YIWEI (10/5): -
• Ann (10/5): This was more than just a getaway it was a meaningful experience that we will cherish for a long time. Highly recommende - Our stay at Hakone Retreat Villa was nothing short of exceptional. From the moment we arrived, we were surrounded by tranquility, nature, and an atmosphere of pure luxury.
• AvishayT (10/5): -
• Judith (10/5): The perfect end to our trip to Japan. Peaceful and the food was extraordinary - Serene, beautiful. Wonderful staff Nothing
• Erica (10/5): - Private onsen was so relaxing. Meals were great - especially the Japanese dinner.
• Anglem (10/5): Great family stay - Fantastic dinner and breakfast Private onsen
• jiaxu (8/5): -
• Mitsuhiko (8/5): 良かった - 食事(夕食・朝食)が美味しかった。
• Ek (10/5): Amazing experience, would go back! - Amazing property, experience, and staff was very accommodating! Nothing!
• Tricia (10/5): Our stay was mystical and ethereal and I hope to someday return. - We loved the design of our villa, the amenities, the surrounding grounds and the public spaces like FreeBird. While we loved the walk to the main areas like Free Bird or the public bath, it is a hike. I would recommend equipping all units with bikes and an easy way to call for a ride. I also would recommend a welcome fruit basket in the room. The complimentary beverages in the room were lovely.
• ITARU (10/5): -
• Harman (10/5): -
• Julien (10/5): - Onsen, Kaiseki dinner the weather, but not to the property responsability, lol
• LOK WAN (10/5): - 服務周到。空間很大。房間氣氛很溫暖。除電視外，房間設施很多元。 早餐很豐盛，很好吃。當然懷石料理也很吸引，但早餐實在令我印象深刻。 有足夠停車位。招待處有不同飲品可免費享用，包括紅酒。 沒有電視。如果想去大浴池，有點遠，但可以請酒店那邊接載。洗手間有一點點暗。
• Safia (9/5): Gorgeous location, great team - Outstanding retreat in a holiday resort. Staff are super helpful and really nice. Breakfast is on another scale and the lodge we had was perfect. Call reception for anything you need, don’t be shy. They will also happily drop you off and collect at nearby restaurants so you don’t have to eat there. The ‘Men in Black’ uniforms, especially at breakfast. I get they are a resort, but breakfast should be more relaxed. Perhaps something more zen, Japanese and more welcoming.
• Yusuke (8/5): 施設、ご飯共に満足いくものでした！ - 宿泊施設は、各棟共に床暖房がふんだんに使われており、室内で寒いと感じたことはありませんでした。また、清潔に保たれており、快適に過ごすことができました。 駐車場から宿泊するVillaまでゴルフカートで送ってくれるのですが、スーツケースを車輪がついた方で立てたまま動かそうとしたり、日本語がうまく通じなかったりと、慣れない感じはありました。 それから、杉林があるので、花粉症の方はそれなりの対策をしていかないと、辛いと思います。
• CydClaidelle (10/5): Absolutely incredible and unforgettable. - Everything about this property was absolutely incredible—truly a 100/10 experience. From the moment we arrived, everything was seamless and welcoming. The space was beautifully designed, peaceful, and perfectly captured the relaxing atmosphere you hope for when staying in Hakone. We stayed in #5 with the outdoor onsen, and it completely elevated the experience. Being able to soak in the private onsen while surrounded by nature was unforgettable and so relaxing after long days of exploring. The room was spotless, comfortable, and thoughtfully prepared with everything we needed. You can really tell how much care goes into maintaining the property and making guests feel at home. Every detail added to the overall experience. We had such an amazing time and would 100% come back in the future. I’ll definitely be recommending this place to all of our family and friends. If you’re visiting Hakone and want a peaceful, memorable stay, this is it. ♨️✨
• Mizuki (10/5): - とても贅沢な一泊でした。チェックアウト開始すこし前に到着してしまったのですが、手続きをしてくださいました。妊婦であることを事前に伝えると、飲み物や食事で配慮いただきました。隣接するホテルのカフェ・大浴場まで送迎いただき、部屋のお風呂だけでなく、大浴場もカフェも全て楽しむことができました。大浴場は早めの時間帯だったからか、独り占めすることができました。カフェのドリンクは宿泊者は無料です。お部屋には暖炉があり、夜には暖炉の火に癒されました。その日は夜も雲なく空が澄んでいて、星も綺麗でした。ドライヤー、ヘアアイロン、寝巻き、歯ブラシなど必要なアメニティは全て揃っています。部屋の冷蔵庫のドリンクも無料です。お部屋にテレビや時計がないのが特徴的でしたが、時間を気にせず、静寂や自然を楽しむには良い環境だと思います。少々お高いながらも、それ以上の価値のあるお宿でした。 バルコニーの外にいくつもタバコがポイ捨てされたままで残念でした 2号棟はヴィラの室内にお風呂（檜の湯船？）があるタイプで、洗面所・お風呂・トイレが同じ小部屋の中にあるのですが、チェックイン時に換気扇が回っておらず、そのスイッチをなかなか見つけることができず（事前に説明もなかったのでなかなか存在に気付けず）、アメニティやトイレットペーパー、ヘアドライヤーも常に湯船の蒸気でびしょびしょな状態でした。途中で換気扇の存在に気づいてスイッチを入れてからは大丈夫でしたが。。。
• Larry (10/5): A real luxurious treat - Beautiful design, lovely amenities, lovely helpful staff
• Takahiko (9/5): -
• Nayan (2/5): - The room was outdated and run down. Service and food were not great.
• Simge Irem (9/5): Excellent!! I will definetely come back! - Clean, private, peaceful!!
• Blume (10/5): -
• Gabriel (10/5): Amazing retreat! - Spacious rooms and staff was really helpful. Given one member of my party had some dietary restrictions. They adapted their full menu for him.
• Jeanette (10/5): Fantastic stay in a beautiful setting! - I can highly recommend this retreat. We had an absolutely wonderful stay. The staff was very professional and friendly, and went above and beyond to make our stay comfortable. In our chalet we had a private onsen that was absolutely fantastic and we also loved the wood burning stove. The food was great! I would say that if you stay more than 1 night do try both the kaiseki dinner and breakfast at the Hyoseki and the international food at the Woodside restaurant that is located quite close and are part of the retreat (they will provide you with transportation if you don’t want to walk.) But don’t miss the Woodside restaurant for both breakfast and dinner!!! It was amazing! This is also close to where the public onsen is located (men and women are separate and there is a smaller outdoor one in each). It is worth going to, even when you have your own private onsen in your own chalet. There is a lovely cafe with free coffee and tea close by as well. Noting I can think of - we loved our stay.
• Ben (9/5): A lovely spot in Hakone. - The villas are large, well-appointed, clean, modern and very comfortable. The evening meal and breakfast was fantastic and the staff are excellent. We couldn’t have felt more well looked after.
• YIHAN (10/5): -
• Irobe (10/5): 温泉浴と森林浴を存分に楽しむ - 温泉と庭が素晴らしく、温泉浴と森林浴を楽しめた。 文化財にもなっている美しい日本建築の中で食べる食事も素晴らしかった。特に朝食が良かった。 あえて言うと、従業員がまだ不慣れな感じの方が多い印象だった事ですが、別に不快というほどではなかったです。 これから慣れていくのでしょう。
• Chong (9/5): -
• Takeshi (10/5): 大変満足 - 非日常を味わえる自然の中のヴィラ チェックアウトが12:00ならもう一度お風呂に入れた
• Chia chi (9/5): 很乾淨 交通方便 - 交通方便 床品不夠舒適
• Rui (10/5): -
• Mala (10/5): -
• Kathryn (10/5): - This is a truly excellent stay - exceptional.
• Nina (8/5): -
• Tim (9/5): -
• Yousef (8/5): - The setup was a nice getaway with a fireplace instead of a TV but it was a different and nice experience Too many stink bugs and the blanket had a stain from a leak from the ceiling when we first arrived and it’s overpriced items due to being away from everything
• Jennifer (10/5): It was exactly the recharge we needed. - Beautiful and serene property. The private outdoor onsen was amazing, even in the cold weather. The blown glass museum across the street was lovely and the in-room coffee was superb.
• GUY (10/5): Best place in Hakone to relax and take a break - Amazing place to relax from the busy pace of Tokyo, Rooms are amazing, private onsen in the room is a dream, very spacious, clean, and luxurios. Really feels like you're not in Japan (in a good way)
• Daniel (10/5): Relaxing and memorable - thank you - Loved the house, the view, so comfortable and relaxing. Appreciate the thoughtful touches. Loved the food and special mention for the breakfast at the Japanese restaurant with the private room - we loved it. Outdoor onsen was not hot. Disappointed because we got that room because the of outdoor onsen on the balcony.
• JACK VENICE (9/5): - 非常重視隱私時間安排 餐飲也不錯
• Gloria (10/5): -
• Michael (10/5): -
• Hajr (5/5): -
• KIMIKA (6/5): - 暖炉と露天風呂がセットであること サービスは微妙です。 1 露天風呂が冷たくて夜21時くらいまで入れなかった。部屋に来て謝罪も代用のサービスなどもなし 2 フロントの電話がなかなかつながらないです。ずっとコール音が鳴りっぱなしです 3 朝食が9時半なのに出迎えを忘れられたのが来なくて、こちらから電話しています 4 電話対応全般が、人によってはとても愛想がいいのですが、男性の方かな？何度か連絡した時に面倒そうな態度だったり愛想が悪い人もいます。 お金を払って滞在しているので、相応のサービスがあるといいなと思います。 部屋に暖炉と露天風呂があるのはなかなか貴重なのでリピートしますが、サービスも向上していただけると嬉しいです。
• Eric (10/5): Excellent, and genuine - Beautifully crafted
• Marina (10/5): -
• SITI NUR SYUHADAH (10/5): -
• Yeung (10/5): We came for a relaxing experience and our expectations were exceeded - Cozy, privacy, attentive staffs, calm and natural Comfortable bed and private onsen Room check-in and out is caring Room temperature control is taking some time to reach
• Michelle (8/5): Relaxing stay and good way to unwind in nature, but check in and out process a bit confusing. - We had a private onsen and the room was quite spacious. There wasn't much in terms of a microwave or cutlery if you brought food back from the combini. We had a lovely kaiseki dinner at their restaurant in a traditional house. It was very quiet and special. The checking in and checking out process was a bit inconvenient. We were told check in time is at 3:00pm, but we arrived a few hours earlier and wanted to try our luck in checking in. We had someone check us in, but we weren't able to get to our room until 3:00pm which was fine. When we returned back to the property, someone ran out onto the road to stop us and ask us for our name. We told them our name and said we had checked in earlier but just need the keys. They told us to park our car at the bottom of the hill and someone took us up to the reception. After we got our keys, we had to walk back down to our car anyways to get our bags. The checking out process was also unclear. We weren't told how the process worked, but we assumed like most hotels that you go to reception to check out and settle any other payments. So we packed our bags and went to reception to check out, they had told us that we have to go back to our room to check out and someone will come to our room to begin the checking out process. This was just a bit confusing and miscommunicated. The checkout process after that was fine.
• KAZUYA (10/5): リトリート - ロケーション最高、癒し 特に無し
• Shuichi (8/5): シーズンと部屋の広さを、料理を考えると　損はしていないが　徳でもない。 - 広い居室 ビラからホテルエリアへの移動が不便。大浴場も利用したかった学科行く気にならない。
• Yijia (10/5): - My family and I had a wonderful 1-night stay here. Every interaction with the staff was warm and welcoming. We felt well cared throughout the stay. We got the villa #10 which has a private outdoor onsen with beautiful views. Due to the jet lag, we woke up just before sunrise and spent some quiet time in the onsen watching the surrounding gradually light up. It turned out to be an amazing experience. Food was great just as many others have mentioned. AC was a bit loud.
• Richard (10/5): Completely enjoyed the stay! Can’t wait to go back! - Delicious! We thoroughly enjoyed it, especially the made to order eggs!!
• Koya (5/5): 普通 - 部屋風呂　露天風呂があればいいな テレビ無い
• Vicente Adriano (9/5): -
• Kimberley (9/5): - The rooms were beautiful and thoughtfully designed, with wonderfully comfortable beds. Having a private onsen made the stay feel especially relaxing, and the in‑room fireplace added a cozy, luxurious touch. Waking up on Christmas morning with the fire going created such a memorable and magical start to the day. Had an issue with the number of people. Took a few staff to get this all sorted due to the language barriers.
• JIAQUAN (10/5): -
• Patrick (9/5): -
• Alex (10/5): -
• Stephanie (10/5): - Unbelievably beautiful! The room and personal hot springs were incredible. Breakfast was one of the best dining experiences we’ve had. Just a great stay all around.

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