Pumarinri Amazon Lodge
Location: Carretera Shapaja-Chazuta Km 16, San Martín, Tarapoto, pe
Star Rating: 3 Stars
Property Type: Lodges
About this Property
Outdoor Pool and Restaurant
Pumarinri Amazon Lodge offers a relaxing stay with its outdoor pool and on-site restaurant, perfect for unwinding after a day of exploring the beautiful surroundings.
Comfortable Rooms with River Views
Each room at the lodge provides a private bathroom, free toiletries, and a balcony to soak in the stunning river views. Some rooms even come with cable TV for entertainment during downtime.
Convenient Amenities and Services
Guests can enjoy a daily breakfast buffet, 24-hour front desk assistance, a lush garden, and a terrace. The property also offers grocery deliveries, a shared lounge, and a tour desk for a hassle-free stay.
Experience the beauty of Chazuta at Pumarinri Amazon Lodge. Book your stay now for a memorable riverside retreat.
Important Information
A maximum of two children can be accommodated in existing beds in Superior and Family rooms only. Each child must pay an additional fee of USD $17.00.
The property does not take responsibility for cancelations caused by extreme weather conditions, strikes, social conflicts, personal reasons, or transportation delays. The hotel's cancelation policy will apply in all these cases.
General Policies & Considerations
Tranquility & Nature Sounds: Pumarinri is not only a place for rest and relaxation, but also an environment where we appreciate the sounds of nature. For this reason, the playback of music or audio is not allowed in public areas, regardless of volume.
No Cell Phone Coverage: Please note that there is no cell phone reception in Pumarinri.
Internet Connection: Our internet service is usually stable, but it can be affected by weather conditions such as heavy rain and strong winds. In rare cases, interruptions may last several hours, and in the event of major damages (e.g., lightning strikes), service restoration may take more than a day.
Medical Assistance: The lodge has a first aid kit, but by law, we cannot provide any type of medication, whether general or specific.
Insects & Wildlife: As we are located in a natural environment, the presence of insects and other animals is part of the local fauna and can be found throughout the hotel premises. While there are no mosquitoes, certain times of the year may bring daytime biting flies. We recommend using insect repellent (available for purchase at reception) or wearing long sleeves and pants. At night, to avoid moths entering the room, we suggest turning off the lights before opening doors or screens for ventilation.
Tour & Check-out Policy: We respect both tour schedules and the rest of our guests. If you prefer to rest instead of joining a scheduled tour, we do not make wake-up calls. If you miss a scheduled tour, it will be considered a No Show, with no right to refund, compensation, or rescheduling.
Traditional Construction & Fire Safety: Our rooms are built using traditional materials such as palm and wood roofs. Smoking, as well as lighting candles or incense, is strictly prohibited inside the rooms.
Drone Usage: To protect guest privacy and avoid disturbing local wildlife, drone use is regulated. If you wish to use a drone on the premises, you must request prior authorization.
We appreciate your understanding and cooperation in making your stay at Pumarinri an enjoyable and immersive experience in nature.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 01:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Clubhouse
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Luggage storage
- Safety deposit box
- Tour desk
- Ironing service
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Public Bath
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Mobile app for room service
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Pool sun loungers
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Clubhouse
- Wine release events
- Exercise/lap pool
- Japanese garden
- Swimming nearby
- Hosted evening meal (reserve)
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Basic Room
1 King Bed
Balcony with water views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet
Comfort - Daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Room service
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
-
Basic Double or Twin Room, Multiple Beds
2 Large Twin Beds
Balcony with river views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
-
Suite, Terrace, River View
1 Queen Bed and 1 Double Sofa Bed
269-sq-foot room with a balcony
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service and minibar (fees may apply)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Wardrobe or closet; rollaway beds (surcharge) and cribs (surcharge) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Bathrobe
- Private bathroom
- Wardrobe or closet
- Terrace
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
-
Deluxe Bungalow with Garden View
The double room offers a mini-bar, a safe deposit box, a balcony with river views as well as a private bathroom boasting a shower.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Fan
- Toilet
- Private bathroom
- Dressing room
- Hardwood or parquet floors
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
- Hand sanitiser
-
Queen Room with Two Queen Beds
This twin room has a private bathroom.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Desk
- Fan
- Toilet
- Private bathroom
- Dressing room
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
- Hand sanitiser
-
Suite
This suite features a private bathroom and cable TV.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Bathrobe
- Desk
- Fan
- Toilet
- Private bathroom
- Dressing room
- Shared toilet
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Sofa bed
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Family Room
This family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit offers 4 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Desk
- Fan
- Toilet
- Private bathroom
- Dressing room
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
- Hand sanitiser
-
Double Room
This double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace with mountain views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Desk
- Fan
- Toilet
- Private bathroom
- Dressing room
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
- Hand sanitiser
-
Superior Family Room
This family room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace with mountain views. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Desk
- Fan
- Toilet
- Private bathroom
- Dressing room
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
- Hand sanitiser
Guest Reviews
- Irene (8/5): Ubicación privilegiada, instalaciones de lujo y comida deliciosa en el restaurante. - La vista y las instalaciones. El servicio del personal para ofrecer actividades y tours en Tarapoto.
- Sergio (10/5): -
- Enrique (9/5): - Sede Nsda
- Thomas (8/5): -
- Gisella (8/5): - The location is amazing!!! The rooms should have airco. They should offer some books, board games, or something to relax or kill the time. the beds were not so comfortable and inside the room was very hot
- Balz (10/5): Paradise in the Jungle - All the personal was very friendly Nada
- Janina (9/5): Einfach einmalig, wir kommen gerne wieder - Einzigartige Location mitten im Urwald mit wunderschönem Ausblick und tollem Restaurant mit lokalen Spezialitäten Es werden Ausflüge direkt vom Hotel angeboten, die wir nur empfehlen können Die Anfahrt ist sehr holprig durch schlecht ausgebaute Straßen, aber dafür kann das Hotel nichts
- Coral (10/5): -
- Mathieu Woldhuis (8/5): -
- Andrew (9/5): - It's a magic location and the view from the room was fantastic Given that the place is so isolated, I would have liked to have a store for first necessities, such as a mosquito repellent
- Ramirez (7/5): -
- Frederic David (7/5): -
- Karl (9/5): Relaxing! - Beautiful, relaxing, surrounded by nature, good hiking trails. Would like more comfortable chairs on the balconies/deck.
- Christophe (10/5): Magnifique séjour pour commencer à découvrir la partie amazonienne du Pérou - Très beau lodge avec vue magnifique sur la rivière Huallaga et les collines verdoyantes en face. Très bel établissement. Personnel très gentil, excursions intéressantes. Petit-déjeuner et restaurant (à prix raisonnable) exceptionnels. Moins de tranquillité du vendredi au dimanche en raison de familles nombreuses étant arrivées et squattant un peu la piscine.
- Helen (9/5): Exploring Peru. - Fantastiskt natur och vackra vandringsleder, utsikten över floden är makalöst vacker. Det är mycket bra mat och frukosten fantastisk. Det är mängder med pilgiftsgrodor och många olika fågel arter på området. Det finns en stig som leder till en utsiktsplats som är makalöst vacker. Det var många stora barnfamiljer på lodgen vilket medför att det sällan fanns plats vid poolen och det var mycket hög ljudvolym på gemensamma utrymmen.
- Cardenas (10/5): -
- Gilmer (7/5): -
- Melissa (10/5): - Fui con mis dos hijas adolescentes, la pasamos muy bien, super lindo el hotel, la comida tbn, y por sobretodo la ubicacion del hotel , esta en medio de la selva y se puede disfrutar de la naturaleza, nuestra estancia fue estupenda. Al momento del desayuno quizas que los mosquitos a veces abundaban x el comedor, y quizas mejorar un poco la variedad de comida del desayuno.
- Renaud (10/5): - Le lieu, l’ambiance, le personnel, la nourriture et les activités
- Victor (8/5): -
- Ana Paula (8/5): Bonito Hotel para desconectarse - El hotel está ubicado lejos de la ciudad (como a unos 45 minutos aprox.) lo cual es perfecto para desconectarse y hacer las actividades del hotel, sin embargo si deseas ir a la ciudad se debe tener en cuenta que por tramo un taxi te cobra 100 soles. Se puede ir en colectivo también, pero es más incomodo. Sobre el Hotel en si, las instalaciones son muy bonitas, tiene una vista hermosa al rio y a la montaña, estas rodeado de naturaleza todo el tiempo. Es un lugar bastante tranquilo donde respiras paz y tranquilidad. El hotel ofrece varias actividades que tienen un costo adicional. Nosotros hicimos paseo en bote con avistamiento de aves, aunque fue interesante, nos pareció que el guía no estaba muy atento. La piscina es grande y con buena vista, el mismo hotel te entrega toallas. El hotel ofrece diversos platos de comida para almorzar y cenar, en nuestro caso solo estaba incluido el desayuno. Algunos platos estaban normal de sabor pero hubieron otros que no nos gustaron tanto y que podrían mejorar. El desayuno era buffet, a excepción de un día que nos hicieron escoger un solo plato de una carta de desayuno, eso no nos encantó. Los tragos son los clásicos, nos hubiera gustado que ofrezcan alguno coctel de autor o que sea de la zona aparte de los macerados que finalmente son chilcanos. La habitación es muy grande, tiene un baño amplio, dos camas, balcón y vista al rio. Nos sentimos un poco engañados con las camas, ya que en booking dice "dos camas queen" sin embargo son camas dobles. En general la habitación estaba bastante limpia, incluso para estar en medio de la selva, la cantidad de bichos que encontramos dentro del cuarto fue minima. No cuenta con aire acondicionado y tiene agua caliente siempre. También tiene un frigobar dentro de la habitación. lo que mencioné de las camas, no eran queen. el día que nos dieron un desayuno que no era buffet, fue limitante.
- Matteucci Malachowski (10/5): -
- Lycia (8/5): -
- Angela (5/5): Bonito pero aún falta en el servicio - Las instalaciones Que algunos servicios no estaban al 100%
- Karina (8/5): Relax y reposo total... 100% recomendado! - El personal del restaurante fue muy amable en todo momento. Lamentablemente por la temporada baja, el menú era muy limitado. No pudimos tomar un básico pisco sour o un juane 🥲
- Johannes (10/5): - Tolle Lage im Dschungel. Super Pool Keine Einkaufsmöglichkeiten in der Nähe
- Maksim (9/5): Lodge ideal - El alojamiento es súper, con vista espectacular!
- Blanchard (9/5): -
- Claudia Lozano (10/5): - Die Lage, die Ruhe.
- Lorena (9/5): Ubicación ideal para desconectar con un personal inmejorable. - Definitivamente la ubicación y el personal. En general todo estupendo, aunque los tours (en mi opinión) son un poco mejorables.
- Hector (9/5): -
- Nándor (10/5): Minden gyönyörű. - Szép környezet, izgalmas ösvények, gazdag flóra és fauna, csodás lodge. Ki kell taxizni és visszafelé nem vitt el a hotel autója.
- Jorge (5/5): Regular, debe mejorar el servicio - La ubicación y la vista El servicio no fue de todo bueno, en recepción demoraron en entregar la habitación y la comida y bebida era escasa, en el desayuno se demoraron en reponer
- Polo Chavarri (10/5): Inolvidable - Todo Todo ok
- Andrew (10/5): This lodge provides a great way to enjoy the beauty of the Peruvian Amazon with comfort and delicious food. - The views from the room were superb. The food was very delicious and priced reasonably.
- Shirley (10/5): Diversión pura! - Todo. Instalaciones, habitaciones y la alimentación Que reserve dos cuartos porque fuimos 6 amigas y no nos los dieron juntos. Super lejos uno del otro
- Kocsis - Yogayoga Budapest (10/5): -
- Manuel (10/5): -
- Diego Alexander (10/5): - Espectacular todo.
- Susanne (10/5): -
- Balázs (8/5): - The location and the view was truly amazing. I felt like I am in a movie. Sometimes the food wasn't enough, or they brought something else - mainly because the staff didn't speak English and they didn't understand what I wanted.
- Pierrot40 (10/5): -
- Javier (10/5): - Everything was fantastic, I will be coming back soon. The food, service and location was unbelievable. I recommend taking all the tours the hotel offer.
- cristian (10/5): -
- Gabriela Beatriz (10/5): - La vista, estuvo hermosa!!
- Georgina (8/5): Beautiful accommodation and very family friendly - The hotel is set in a beautiful location. The rooms are clean and comfortable. The pools are great - especially for kids. The hotel was very family friendly e.g. there are short trails for kids to do to spot frogs etc, you can pre-order dinner to be ready at a certain time and it was always ready. The service in the restaurant was excellent.
- Claudia (10/5): - The service from all staff was exceptional. The area is absolutely stunning. Great views from all around. The food was tasty and extremely affordable. And all the tours they offered were incredible. Chazuta tour was the best. Transportation is offered for everything from tours to airport. They even dropped us off at a restaurant downtown instead of the airport because we wanted to explore a little bit of the area before heading back out. Highly recommend! Beds/pillows could have been a little more comfy.
- Mordechai (10/5): מלון נהדר בטבע - מיקום בלב יערות הגשם, על הדרך ל-Chazuta, מרוחק מכל כפר. בריכה נהדרת. מסעדה טובה. היה נחמד אילו היה שאטל פעם ביום ל-Chazuta (מורכב לתפוס עצמאית מוטו-טקסי מהכביש הסמוך, והזמנת מונית מהמלון יקרה באופן לא סביר)
- Jose Escudero (7/5): Buena experiencia - El lugar es bonito y la atención es buena. Las alternativas para comer eran escazas y no necesariamente las mas deliciosas.
- Shirley (10/5): Fantástico! - Las instalaciones y la amabilidad del personal. El restaurante fantástico! Que reserve con muchos meses y nos dieron las dos habitaciones muy separadas y éramos un grupo. Hubiese sido ideal una contigua a la otra.
- Oscar (10/5): -
- María (9/5): Perfecto para relajarte y desconectar un par de días. Precioso y cómodo - Es un lugar espectacularmente bonito. Buena comida y servicio. Perfecto para relajante un fin de semana Durante nuestra estancia había un gran grupo de huéspedes muy maleducados, que gritaban mucho en las zonas comunes y no nos permitían relajarnos en la piscina
- George (7/5): Buena experiencia inmersiva en la selva - Te vas a sentir inmerso en la selva, cabañas rústicas bien acomodadas, el personal de cocina y bar son muy amables Mi cama me tocó muy dura, me levantaba con dolores de espalda. Intenté salí de tour un par de veces y no lo logré porque estaba tan lejos que el precio del transporte duplicaba el costo del tour, recomiendo al Lodge que busquen alianzas con empresas de turismo para ofrecer algún beneficio por allí
- MAR (9/5): -
- Adelyn (8/5): - La vista era hermosa Falta mantenimiento a las maderas de las cabañas, algunos huecos en los socalos y por ahí salían algunas cucarachas. La luz del primer piso no alumbraba casi nada.
- avshalom (10/5): -
- Diego Berrocal (10/5): -
- Martin (7/5): -
- stefania (8/5): -
- Tijl (10/5): Exceptional -
- Jean (10/5): Highly recommend staying at this wonderful lodge.! - Wonderful location, great rooms, delicious food and fun activities - Pumarinri gets top marks on all fronts!
- Kristine (10/5): Exceptional -
- Reuben (10/5): Really enjoyed our time. - Really beautiful location. Lots of nice short trails around for exploring, beautiful view of the river lots of nice sights and sound of la serva in a relatively luxurious setting. The pool was perfect for our kids and there’s a natural pool fed by water flowing down from the mountain just a few minutes’ walk away. The included breakfast buffet had a lot of nice local food: Juanes, tamales, plantains, herbal teas and jams etc. and very good scrambled eggs(not always easy on a buffet) ask for the hot sauce criolla(?) Also loved the cold fresh coconuts as a poolside drink. Other meals are not included but the prices are decent and the food is all good. The staff was really friendly and helpful with any requests They have monkeys that visit! (Tamarins)
- Fabian (8/5): Very good -
- Sergio (9/5): Superb -
- Kristine (10/5): Definitely recommending this place. - Nice, relaxing place to be connected with nature. Very good place to do different activities with kids. All the staff was very friendly and food is amazing.
- Arthur (5/5): Passable -
- Anthony (10/5): Exceptional -
- Luis (10/5): Exceptional -
- Brenda (8/5): Very good -
- Michael (4/5): Disappointing - The rooms didn't keep the bugs out! If you had a light on at night, the room Waa full of bugs in 3 minutes.
- Juan (8/5): Gorgeous spot to enjoy the mountainous jungle - We loved the phenomenal location with views over the river and the rainforest-covered mountains. The pool area is great, staff is friendly and helpful and there are plenty of things to do around. Seeing wild animals on the property was definitely a plus! (Monkeys, frogs, birds…) Food was hit or miss, with some of the same dishes. For example, the carbonara was excellent one day (sauce done with egg cream), while mediocre the next one (sauce done with milk cream!). Hotel also got noisy on the weekend, with the arrival of large groups of people that were in a party mood.
- Insha (10/5): Exceptional -
- Gregory (10/5): Exceptional - The location and surroundings were spectacular and the staff was excellent.
- Kim (8/5): Very good -
- Andalee (10/5): Excellent food, excellent views. - The room I had was a larger one and it was further away from the main lodge. It was gorgeous. The river views were spectacular. The food in the restaurant was exceptional. Such a good range of Peruvian fusion food showcasing all the abundance of Peruvian fruit and Vegetables. The focus of the main property on the pool was unfortunately given the location.
- Julie (10/5): Exceptional -
- Koning (9/5): Superb - Fantastic magical place. Staff is learning English and we're doing great. The food is amazing and the lodges are spacious with wonderfull views. I totally recommend this place. Thanks
- Bethany (10/5): Great stay in the jungle - As far as jungle stays go this was unreal! The hotel is outstanding! The location is so beautiful, and the lodges are all so nice. Keep the doors shut to keep the bugs out. Nice to sit on the balcony, watching the river and the cloud forests was magical. The pool was also great! Food was possibly some of the best we ate our entire trip. We were not expecting the food to be SO GOOD! Yes, there are bugs - as someone from the UK this was a hilarious experience as I have never seen crickets and grasshoppers this size before so kept the staff entertained when I would scream at them landing on me :) But this was one of the highlights of the trip. We did a river tour - the guides speak mainly Spanish, but you can still get the jist even if your Spanish is extremely basic (like ours). We also had a translator who was volunteering at the hotel who came along so that was helpful! We saw a sloth on the boat trip, that was really special. Lots of birds and saw some tiny monkeys too.
- Massimo (9/5): Superb -
- Jhoana (8/5): Very good - Staff and location We need more local food.
- Philip (9/5): I wish I could go back regularly. - Just an incredible place to stay. The staff - reception, bar, restaurant and housekeeping - were amongst the best I have experienced in hospitality. The food is excellent. The rooms are big, comfortable, clean and nice to be in. There are two pools - one amazing natural pool and the main one. The wildlife and insects everywhere make you feel like you’re right in the heart of the rainforest. Make sure and ask for tours from Rodil - he’s excellent! One slight downside is that footsteps and voices are quite loud from the room above (we were in a Suite) but it wasn’t a big deal.
- Mel (10/5): Paradise very comfortable stay in the jungle - A beautiful and clean resort surrounded by nature and tranquility. Nothinh
- Martin (9/5): Superb -
- Stefan (3/5): Poor - It‘s a great place to unwind in nature. The lodges are great, hot water, comfy beds. Restaurant and bar staff excellent, the cook is great. First, even though they confirmed in advance via Whatsapp that the tours will be run at the specified dates at a specified cost (i.e., if there are are no other guests you will enjoy a private tour at the usual rate), they tried to charge more for such private tour. Only after telling them that this was unacceptable they finally arranged the tour at no additional cost. Second, unfortunately, I have to confirm earlier reportings of robbery. Part of my money was stolen while I was out of the room (I did not put it in the safety deposit box though).
- Stefany (6/5): Okay, but I wouldn't stay again. - The location is gorgeous!!! The restaurant is amazing as well, all the food is very good, breakfast is great too! The room we stayed in had 2 holes in a bathroom window, all the mosquitos and insects were getting in thru there and we couldn't sleep at all, very uncomfortable 😣 no solution for us the first night, in reception we asked for a spray or smt, they didn't have any so they told us they COULDN'T spray anything to save some animals 🫠 for the price we payed I expected a better room and service.
- Christopher (10/5): Exceptional -
- Megan (9/5): Perfect! We will be back! - Peaceful place surrounded by virgen jungle If they wanted to add service… yoga class and or massage therapist would be amazing. Food was delicious I just recommend adding a special of the day for more variety
- Gabriel (10/5): Exceptional -
- Aurimas (10/5): Exceptional -
- Silvia (8/5): Very good -
- Nicole (9/5): Best for staying nestled in the jungle and onsite - beautiful view; great, clean room with hot strong shower; good tours conveniently available from the hotel; amazing food at the restaurant, including free breakfast; nestled in jungle so you get to be immersed in sounds of nature and wildlife; great swimming pool with awesome view. it's 40 min by car from the city as it's in the jungle. most tours not arranged by the hotel won't pick you up from the hotel and booking taxi service is pricy / tricky. something to keep in mind - might be best if you want a relaxing vacation nestled in jungle mostly onsite with occasional tours but not if you wanna do many full day tours to places like moyobamba or laguna Azul, as you can really only do tours by the hotel and you can't know those too far in advance. also unfortunately most of the tour guides from the hotel don't speak English. I was still able to enjoy the tours since they're nature focused but it was a barrier. it's in the jungle so there will be bugs! (not as many as I expected)
- Magdalena (10/5): Exceptional -
- Magdalena (10/5): Exceptional -
- Carlos (9/5): Superb -
- Salas (9/5): Superb - Location Needed more attention to service.
- Noriko (10/5): Exceptional -
- Polina (7/5): amazing location for a relaxing weekend - excellent location, great pool, good restaurant the sheets were a bit damp smelling
- Silvia (10/5): Loved it and will recommend it to all my friends! - The food the sceneries the clean areas. There were two lizards in my room but all good. We re in their habitat.
- Carolina (9/5): This place is so beautiful. if you want to get away and be in nature, this is the place to stay. - Beautiful location. I stayed at the Canopy Suite. definitely worth the extra $
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