Awanoyu

Location: Azumi 4181, Matsumoto, jp

Star Rating: 3 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 05:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Table tennis
• Karaoke
• Non-smoking throughout
• Shared lounge/TV area
• Kid meals
• Public Bath
• Staff adhere to local safety protocols
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Smoke alarms
• Physical distancing in dining areas
• Key access
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Thermometers for guests provided by property
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall

Rooms Available

• Japanese-Style Standard Room

  Fitted with tatami (woven-straw) flooring and traditional futon bedding, each room comes with a low desk and seating cushions. There are also chairs beside the windows looking out to the lush trees. Other in-room facilities include a TV, a fridge and a telephone.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese-Style Room with Balcony - Non-Smoking

  The quadruple room offers air conditioning, tatami, a balcony with mountain views as well as a private bathroom featuring a bath. The unit offers 4 futons.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese-Style Superior Room

  The family room offers air conditioning, tatami floors, a balcony with mountain views as well as a private bathroom boasting a bath. The unit has 5 futon beds.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese-Style Deluxe Room

  The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room has tatami floors, a seating area with a flat-screen TV, air conditioning, a wardrobe as well as mountain views. The unit has 5 futon beds.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Tatami (traditional Japanese flooring)

• Twin Room

  The twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV, a seating area, a wardrobe, a safe deposit box as well as mountain views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Gregory (10/5): Awanoyu was a great way to see the natural beauty of Japan and enjoy the height of its hospitality! - both the dinner and breakfast were excellent!
• Benno (9/5): Relaxing & delicious stay in Ryokan with very friendly staff. - - perfect milky onsen /
• Arpiwach (10/5): -
• Francis (3/5): Very run down and very overpriced, probably at its best in the 1970s. - The food was quite good and the outdoor onsen is good This place is very run down and very over priced. We stayed in six other hotels with onsens before visiting Awanoyu and found it very disappointing. Time for a refit I think.
• Lisa (5/5): - Le rotenburo mixte est vraiment beau. Le personnel est sympathique. Le kotatsu dans la chambre est très agréable et les futons et oreillers étaient particulièrement confortables. Les repas étaient bons. Ma principale déception réside dans le prix que je ne trouve pas justifié en comparaison avec d'autres ryokan d'exception. A ce prix, et au vue des photos et de la belle promotion dont bénéficie cet établissement, on s'attend à mieux, que ce soit au niveau des espaces communs, et même des bains (la végétation de l'espace extérieur du rotenburo côté femme semblait à l'abandon ou peu entretenu, et de manière générale, les onsens (à part un) étaient trop tiède). Je n'ai rien contre les établissements qui sont dans leur jus, il y a toujours un charme de l'ancien, mais pour ce prix (auquel on ajoute la location de voiture pour y accéder), ça ne vaut pas le coup, à mon avis.
• Pijus (5/5): - Most of the staff were very nice. The room itself was spacious and clean. Really did not enjoy the food - perhaps the traditional Japanese kitchen is not for the European taste buds, but it also didn't feel fresh or high quality. The onsen feels quite worn down, and the smell is really strong - be prepared for it. When we were checking out and walking out of the door at 10:03, the reception called our room and said "check out time is over, hurry" in quite a rude tone. Did not feel great. Not worth the money in general.
• Freya (10/5): -
• Caroline (7/5): Mitigé vu le prix - Le dîner était délicieux et la personne qui nous a servi à vraiment essayé de nous expliquer même rapidement comment déguster les plats. Les bains sont beaux et la couleur donne envie de faire l'expérience. Le rapport qualité/prix, c'était l'hôtel le plus cher de notre séjour et même si le personnel était plutôt gentil (mais ne parle pas ou presque pas anglais), les espaces commun sont en effet vieillot, la vue de notre chambre donnait sur le parking et les bains ne sont vraiment pas très chaud donc on a vite froid. D'autant plus que l'accès pour les femmes nécessite de ressortir de la zone femme et de se rhabiller pour pouvoir entrer dans l'espace commun avec une espèce de paréo supplémentaire (l'eau est trouble et les hommes n'ont rien mais on ne voit rien). Attention aussi route très étroite et peu large plutôt pour conducteur habitué aux virages de montagne.
• Joseph (8/5): Jolie expérience au milieu de la montagne - Le cadre, le onsen mixte, le personnel chaleureux Les futons étaient inconfortables
• Karine (8/5): Un moment hors du temps perdu en pleine montagne - Nous avons passé un excellent séjour dans cet hôtel. Le personnel est incroyablement gentil et attentionné, ce qui rend l’expérience encore plus agréable. Le cadre de l’onsen mixte est tout simplement magique — nous avons même eu la chance d’en profiter sous la neige, un moment inoubliable. La nuit en futon a été une très belle découverte, avec des couettes légères et moelleuses, effet “nuage”, pour un confort optimal. La restauration est de grande qualité, avec une cuisine japonaise traditionnelle savoureuse. Il faut toutefois être prêt à sortir de ses habitudes, notamment pour le petit-déjeuner qui peut être plus déroutant pour des palais occidentaux. Une expérience authentique et dépaysante que nous recommandons vivement. Quelques points à améliorer néanmoins. L’extérieur du bâtiment donne une première impression assez moyenne, avec un aspect un peu vieillot et qui semble manquer d’entretien. À l’intérieur, la décoration et les parties communes sont également assez vieillissantes. On note notamment des moquettes tachées ainsi que du mobilier abîmé ou usé, aussi bien dans les chambres que dans les espaces communs. Enfin, il est important de signaler que la route d’accès devient très pentue sur la fin, ce qui peut rendre l’arrivée un peu délicate en voiture.
• Redouane (10/5): -
• Harjeet (7/5): Pleasant but not that memorable - Nice outdoor mixed onsen pool. Staff were friendly. Food was good. Felt dated and a little grubby No good views of the mountains unfortunately as in the valley.
• Helmut (10/5): - Sehr freundliches Personal. Onsen ist ausgezeichnet. Essen ebenso. Beschilderung der Einrichtungen in Englisch könnte sichtbarer sein.
• Papaphorn (10/5): Excellent stay with great food, relaxing onsen, and beautiful snowy scenery. - The Japanese-style room was wonderful. The futon and pillows were very comfortable. The room was clean and well-equipped. The food was delicious, and the service was excellent. The onsen water temperature was just perfect, and the outdoor shared bath was beautiful. I visited during light snowfall, and the view was absolutely stunning. It was worth every penny. It’s a bit far to travel, but it’s definitely worth the effort.
• Marta (10/5): Onsen en medio de la montaña - Es un lugar mágico. La ubicación, el onsen, la cena y desayuno, la amabilidad del personal. Todo, absolutamente todo hacen que la estancia sea una experiencia única Nada. Todo me pareció perfecto
• Tom (9/5): -
• Frederic (9/5): - Very quiet, meal and onsen are amazing
• Humberto (10/5): Amazing location off the beaten path - Amazing location and staff. This is a cold onsen so don’t expect boiling hot water, it is just pleasant enough so that you are not cold. Not too big or crowded, which was a big plus. Food was amazing and staff was very welcoming. Definitely coming back in different seasons. The kotatsu in the rooms was a very nice experience as well. Location is pretty difficult to access in winter, given that it is in the middle of nowhere, with the only access being a narrow and winding mountain road that was half covered in ice. Recommended a 4WD car and tyre chains otherwise you might not be able to go up the mountain or will slip when coming down the mountain and end up in the river. Be aware that many (if not most) of the locations to rent cars in the area of nagano and matsumoto do not have tyre chains available, which might be a deal breaker to get to this ryokan in the winter. There is also nothing to do around here, so if you are coming, expect to spend all your time within the Ryokan.
• Eric (9/5): -
• Mamahit (10/5): Perfect Ryokan with open air bath in the mountains - The open air bath was the highlight and the food was excellent The location is very remote and limited means of transportation to get there
• 동준 (9/5): - 가는경치 굿 시설이 아늑,조용,차분함 야외대욕장이 굿 직원들 친절,서비스 베리굿 실내욕장 수질,위생 별로 대중교통시 1시간거리가 왕복 5만원. 교통불편(가성비는 나쁨)
• kritsada (10/5): -
• Kristina (9/5): Wunderschönes Ryokan inmitten der Berge - Das Essen war sehr lecker und sehr schön angerichtet . Auch das Frühstück war perfekt. Das Zimmer für das Essen war neu renoviert und sehr geräumig und sehr angenehme Atmosphäre. Der Service war ausgesprochen freundlich. Die Zimmer waren auch sehr grosszügig, es gab sogar noch einen Abendsnack (mini-Onigiri) aber die konnten wir nicht mehr essen, das Abendessen war zu lecker und wirklich viel. Das Aussenbecken ist wirklich aussergewöhnlich schön, besonders bei Schnee war es wirklich ein Erlebnis. Gemischte Aussenbäder findet man selten, daher auch was Besonderes. Insgesamt ein perfektes Aufenthalt. Unbedingt zu empfehlen. Service, Freundlichkeit - Wirklich sehr sehr gut ! Nur der Eingangsbereich (Teppich) ist schon etwas in die Jahre gekommen. Da wäre es schön wenn da auch renoviert wird.
• Erik (10/5): - Amazing hot springs both indoor and outdoor. Wonderful staffs and services. Very welcoming We enjoyed our stay and definitely would like to come back.
• yang (7/5): -
• Tapanee (8/5): ท่ามกลางธรรมชาติ ที่พักเรียวกัง ออนเซนโบราณ กลางแจ้ง สีขาวขุ่น - ท่ามกลางธรรมชาติ ที่พักเรียวกัง ออนเซนโบราณ กลางแจ้ง สีขาวขุ่น อยู่ไม่ไกลจาก kamikochi และ shinhotaka ropeway -
• Gina (10/5): Un coin de paradis au milieu des montagnes - Sans doute l’un de nos plus beaux souvenirs pendant notre voyage au Japon. L’accueil et le service étaient exceptionnels. J’étais malade et le staff m’a apporté le repas dans la chambre avec quelques snacks pour patienter. Le onsen extérieur offre un cadre magnifique, le bain non-mixte est également très bien avec un bain très chaud et un autre plus froid, idéal pour soulager les tensions musculaires. Les futons étaient très confortables et la chambre sublime.
• Kazuko (9/5): -
• John Michael (8/5): Incredible beautiful location and onsen for classic ryokan escape. A little dated building. - The property is incredibly beautiful and in amazing location in the mountains. The Onsen/baths are incredible and the best part of the experience. The water is amazing and being surrounded by nature and trees is very relaxing. The hotel building is very old and could stand to be removed just in terms of the main hallway carpets, etc. I understand the classic aesthetic they are going for but some upgrades here and there could be nice.
• CHAIKOM (10/5): - อาหาร และ ธรรมชาติ ไม่มี
• raquel (8/5): - The outside onsen is very nice. For those that don’t like very hot water, this is a good opportunity to experience a ryokan with great kaiseki meals, and a mild temperature rotemburo. Also, if you go with a partner, you can enjoy the big onsen with your partner, since it is mixed gender ( bathing “towel-suit” provided in the dressing room). The staff was very proactive about communicating regarding road conditions, which was very helpful. All was good! If booking this place from abroad, take into account that around the end of November there may already be snow or ice on the road leading to the hotel, so better to rent a 4-wheel drive car with winter tires.
• Barak (10/5): -
• Erin (10/5): -
• Andy (10/5): -
• MB (10/5): -
• Ludivine (9/5): Vraiment fantastique - L’accueil et le service est vraiment très soigneux. L’onsen extérieur est fantastique… Rien
• Tatiyana (9/5): - Everything! Big room, traditional experience, very friendly staff
• Susan (1/5): After a month in Japan this was our biggest disappointment. - Nothing much. The staff did their best to be helpful. Food was a Japanese feast but sadly much of it did not appeal to us. The premises were outdated in desperate need of maintenance and upgrading. Furniture from the 1970's. Reception area was freezing cold. Common areas had only gas heaters.
• mark (6/5): Remote, really authentic highly enjoyable stay in a slightly tired but delightful Ryokan. - Remoteness in the mountains was delightful as was the Onson, which really was special, if a little tired as was the whole place. However the bedrooms were spacious and airy. That is not to say we didn’t enjoy staying; I think it was spectacularly unusual. The outside looked run down, the onson was a delight but probably in need of some financial support.
• Thomas (10/5): Très bon ryokan traditionnel - Très beau ryokan traditionnel niché dans les montagnes. Nous avons apprécié le professionnalisme et la gentillesse du personnel ( mention spéciale à la dame qui nous a accueilli et le monsieur qui nous a servi lors du repas). Les repas (cuisine kaiseki) sont copieux et proposent des produits de saison. Le petit déj' peut s'avérer déroutant pour nos palais européens mais c'est aussi ce qu'on vient rechercher dans ce type d'établissement. Les bains sont excellents, et plus particulièrement le bain extérieur mixte qui est incroyable. Nous recommandons.
• Kunanya (10/5): บริการดีเยี่ยม - การบริการของพนักงาน การเดินทางไปที่พักค่อนข้างลำบาก
• Kunanya (10/5): -
• Erika (10/5): A true traditional ryokan experience. - Beautiful onsen, friendly staff, beautiful scenery, delicious food. A real traditional ryokan/onsen experience This is more to do with my own disorganisation, as the property is not the easiest to get to. But as long as your organised about transport, it should be fine.
• frederic (7/5): -
• Emma (9/5): -
• Shlomo (10/5): היה מושלם - הצוות היו אדיבים, מקצועיים, וכל כך נחמדים. אישתי טבעונית והם הכינו לה מנות טבעוניות טעימות מאוד. נחזור לשם בוודאות! אהבנו הכל
• Christian (10/5): Excellent as expected. We had a great time staying here. - Location. Amenities. Food. Specially the staffs. Everyone is above and beyond service. Will definitely comeback soon. None
• Tsuyoshi (9/5): 素晴らしい - 食事が非常に良かった。メニューの種類、量、バランス、味、完璧でした 温泉のお湯がぬるいこと
• Victoria (9/5): -
• Anne (1/5): - Le repas Hotel vieux et décrépi
• Morishita (2/5): 最低 - 無し唯一評価は妻の誕生日でデザート用意して下さいました。 大浴場と洗い場&露天風呂が不衛生及び温度が低すぎる。 脱衣所に何も全く備品がゼロ。 食事も鮮度が落ちた食材 美味しく無い フロントの客に対する対応〜最後の精算時も最悪
• hiroyuki (8/5): とても良い - 全体的に落ち着く。機会があれば、また行きたいです 露天風呂の温度をもう少し上げてくれると更に良い、
• Hsia Ning (9/5): - Everything except the onsen changing room should include toiletries
• Tatsuya (10/5): -
• CAMILLE (10/5): - La gentillesse et la disponibilité du personnel. La situation de ce ryokan en pleine nature et son magnifique onsen aux eaux laiteuses. Mise à disposition de yukata et serviettes. La chambre est spacieuse, très propre et bien équipée. Cet établissement est magnifique et mérite que l'on s'y arrête. Nous le recommandons Ras
• Yoshitaka (7/5): -
• Machiko (8/5): - 混浴でしたが湯浴み着が有りますので大丈夫でした。 ずーっとつかっている事が出来大満足です。内風呂のぬるい炭酸泉も良いと思います。
• Malte (8/5): -
• Raphael (7/5): - Source naturelle d’eau sulfurisé. Attention aux odeurs 😁 Établissement vieillot, très cher pour ce que c’est
• ??? (10/5): - お酒を手に入れるの困難
• Xunda (10/5): -
• みゆき (6/5): - 周辺の道が険しく、不安な中到着。宿の外観の古さに又不安になりましたが、それも風情かと。客室と食事処は新しくて安心しました。 温泉は秘境感ある雰囲気ですが、大露天風呂に行くのに女性だけ内風呂から一度服を着て移動が必要なのが面倒かなと思いました。 その他、所々に女将さんの手作り品などに心遣いがみえましたが、どなたが女将なのか最後まで分かりませんでした笑。 食事処の新人スタッフさんの感じが良かったです。末永く頑張って欲しいと思いました。
• skindoc (7/5): Posto incantevole con qualche piccolo difetto. - Struttura con uno stile dei tempi passati. Acque sulfuree lattiginose incredibili. Alle 6 della mattina la vasca esterna era quasi piena. Siamo rimasti bloccati dal maltempo, e abbiamo trovato fortunatamente un taxi. Alla struttura manca un mezzo per le emergenze di trasporto. La colazione giapponese non è gradita sempre a tutti.
• KIMIKO (9/5): -
• Aydan (8/5): -
• Aadith Kumar (10/5): -
• Pavel (10/5): - Excellent service and a great onsen in a beautiful location. Highly recommended.
• HIKARI (8/5): -
• Tsz Ho (9/5): A great experience, if you are visiting Kamikochi, I highly recommend adding it to your itinerary - We’ve had a few less than ideal experiences for traditional Japanese hot spring inns in the past, but this time was completely satisfying It’s wonderful, far from the hustle and bustle, the room is very clean, with extremely professional and friendly staff The food is delicious The hot spring is unique, a very special experience The hot spring temperature is indeed a bit low, but it’s understandable Recommended to warm up in the indoor pool
• Michael (8/5): Good accommodation with access to the famous Awanoyu baths - Good accommodation, slowly getting old. Great added value through the famous onsen. Perfectly clean and comfortable japanese style room. Good ryokan meal and breakfast.
• Kenichiro (10/5): - ぬる湯がめちゃくちゃ良かった ただここまで温度が低いと好き嫌いは分かれそう。
• Maria (10/5): Excellent stay! - Everything! Awanoyu’s team welcomed us warmly, the Japanese style room was clean and very nicely arranged, the dinner was absolutely delicious and the onsen was just perfect. We should have stayed longer…
• Eng (7/5): Relaxing stay in a serene ryokan - The outdoor onsen was good but the water was lukewarm. I would have preferred hotter temperatures. The food was very good Abit overpriced
• Sophie (10/5): We absolutely loved our stay at Awanoyu. It was an incredible experience—from the amazing milky waters of the onsen to t -
• Nopphamassiri (7/5): Outdoor Onsen not nice as show. Disappointed. - staff nice good service booked the hotel because expected onsen but very disappointed not clean enough and the water not hot. So the price of the rooms so expensive.
• Vivienne (6/5): Pleasant -
• Ryoichi (8/5): 温泉が最高！ - 泡の湯さんには、約20年前から幾度かお世話になっております。いつも萌黄でしたが、今回、初めて翠で予約できて非常に楽しみにしていました。 お湯の泉質など温泉はいつものことながら大満足でした。また、部屋は非常に清掃が行き届いており大変満足できました。 しかし、夕食も朝食も量が多く、あまり、山の幸という感じがせず、街中の居酒屋と変わらない感じで少し残念な気がしました。加えて、朝食はバタバタ感の中での食事となり、もう少し落ち着いて食事をとりたいなと感じました。 特別な日に宿泊しているお宿なので、少々気になったことを記しておきます。
• Rohit (9/5): Lovely experience in a unique onsen - For international travellers they should have English speakers; they did not have any. There were no options for vegetarians. They should have some options
• Joost (9/5): Beautiful location, with beautiful outside onsen. But a tiny bit too cold. - The place is located in a super nice forest, where we saw the snow stacked on the side of the road (half a meter high, at the end of march). This gave off very nice vibes. The personnel treat you very well, even picking up after your shoes (which we found particularly awkward, as we were not used to this). The included dinner was about 9 authentic Japanese courses. The breakfast was also very extensive. We definitely couldn't finish it all. The room was very large and looked very good. The Onsen baths were a little too cold for us, especially outside in the beautiful nature. Between 35-37 degrees Celsius I'm guessing. Which was still nice to be in, but not the real hot spring experience for us. The tatami beds were quire thin, we were definitely touching the ground. The location is a little hard to get to, but it is worth the drive to get to the beautiful mountain forest.
• Angela (10/5): Unforgettable outdoor onsen in the snow - The outdoor pool was incredible, our room was very large for the three of us and had all the right and authentic amenities. We had a lot of snowfall so we experienced the outdoor pool with snow falling. The dinner and breakfast were very traditional. We were helped by Otsuka who was amazing checking us in and explaining the procedure to access the onsen and then how to eat our traditional dinner and breakfast, we thought he provided a very high standard of service, arigato Otsuka and Awanoyu It was a trek to get there and we weren’t sure if we going to make it. Awanoyu had to send their own bus to meet the Alpico bus half-way along the route as the Alpico bus couldn’t go through the snow. We had snow in Matsumoto as our departure point to get to Awanoyu and apparently that is unusual so everything seemed a bit uncertain about the travel to get there, but it did all work in the end.
• Wei (9/5): Superb -
• Valérie (10/5): - Simplement magique et totalement dépaysant
• Hiromi (10/5): - We are the repeaters. This the rare co-ed onsen which allows you to go in with your friends and family. The onsen was filled with milky warm water so that you can stay in long hours and enjoy other people's company. Very relaxing environment surrounded by mountains. The food was omakase and very good. We enjoyed all of the local cuisine items with great beer and sake.
• ???? (6/5): - 料理は非常に良かったが、館内施設の老朽化が目立った
• Prasertsak (7/5): Outdoor onsen close to kamikochi - Close to kamikochi / outdoor onsen A bit old, staff reception cannot communicate eng well, outdoor onsen have mix male and female
• lindsey (6/5): - Happy we tried the ryokan, definitely an experience to do in Japan. The property is pretty dated, and the staff watches your every movement which feels weird. But glad we did it. I think it was overpriced for the age of the facility.
• James (10/5): Exceptional -
• Akira (10/5): - 大露天風呂の湯温が低い事は知っていましたが、流石にもう少しあったかくして欲しい
• Kyosuke (10/5): - good
• Kin (10/5): The legendary onsen is worth the visit. The sumptuous kaiseki dinner and breakfast make the stay very much worth the val -
• Mehdi (10/5): Exceptional -
• Laura (8/5): Very good -
• Takashi (10/5): - 野天風呂は写真の通りとてもよかったです。ぬるいという口コミもあり、確かにその通りですが、だからこそ長く湯に浸かることが出来ます。また、よく探せば暖かいお湯が出ている処もあります。夕食で提供された岩魚の塩焼きはとても美味しく、東京の星付きレストランでも同じものを出すのは困難でしょう。此処にしかない贅沢が確かにありました。
• Chanpaiboonrat (9/5): Superb -
• Natalie (10/5): WORTH THE DRIVE ! - The onsen was beyond expectations! It was warm and relaxing. It was a bit uncomfortable to be around so many naked people, but no one really looks at you. Women can use a "bathing robe" that they provide, which I did and was tremendously helpful in making me more comfortable. Guys have to be nude though. The dinner and breakfast were soooo good! Def worth the money! Everything was perfect. It's very rural and old time'y so don't expect any fanciness. We loved it
• Lucilla (9/5): Stunning onsen - highlight of our Japan trip - The hotel is beautifully locates in the Japanese Alps and the onsen facilities are stunning. A very characteristic and enjoyable experience. The hotel service and staff are impeccable and the meals were delicious. Highlight of our trip in Japan. The building itself is a little tired and could do with a renovation, but charming nonetheless. Getting to the hotel is not easy either, needs a little planning ahead.
• Anna (9/5): Superb - We had a great stay here, it was really unique. It was certainly expensive but it felt very authentic and was a one in a kind experience. The hotel is a little old but thats part of the charm, it was perfectly clean. Baths were wonderful and the multi course dinner and breakfast was wonderful! I loved sleeping in one room with the family in the cosy beds they made up for us. It was a real highlight of the trip. Warning: be careful to check the roads before you set off - you may need to allow extra time to get there if a road is shut like it was for us - you also want to drive up those mountain roads slowly!
• Linda (10/5): Serene setting, sulfur hot springs with several options, lovely 2.5 mile walk from the ryokan overlooking nearby forests - We loved the remoteness of this hotel…we had already been to Kyoto,Kanazawa, and Takayama. This was our last destination before heading home, and we wanted to just relax, take leisurely walks and soak in the sulfur hot springs. Also, be treated to kaiseki dining,which were elaborate and tasty. We loved the kotatsu (heated table with a blanket draped to keep your legs and lower body warm. And the kotatsu was located in the bay window facing a snow covered woods: so serene. We specifically want to commend Otsuka-san and Ogama-as for serving us breakfasts and dinners with a high degree of professionalism and kindness. Also, deep appreciation to Tajima-san at the reception desk for providing a typewritten page of directions for my husband and me, in reaching our next destination. It was complicated, requiring 6 different transfers. But his step by step directions plus a map of the train station showing us how to get to the next train, were so helpful. On our last day, the ryokan provided a private van for three couples (us included) because the local bus couldn’t pass the road due to a landslide. That’s service!
• Sze Chun Wilson (8/5): - Awanoyu is among one of those onsen ryokans we love the traditional ambience. Its open air spa is exceptional in the natural serenade!!
• Kaiho (10/5): Best service - Everything Nothing

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