Hyatt Place Dallas/The Colony

Location: 5200 Memorial Drive, The Colony, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Air conditioning
• Swimming pool
• Pets allowed
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Physical distancing in dining areas
• Process in place to check health of guests
• Face masks for guests available
• Front desk (limited hours)
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Swimming nearby

Rooms Available

• Room, 1 King Bed with Sofa bed, Accessible (With Shower)

  1 King Bed and 1 Double Sofa Bed

  369 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch LED TV

  Food & Drink - Refrigerator and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Sofa bed, iron/ironing board, and desk

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair-width doorways

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Sofa bed
  • Wheelchair accessible
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Closed captioned TV
  • Low-height counters/sink
  • Wheelchair-width doorways

• Room, Accessible (2 Queen & 1 Sofa Bed With Shower)

  2 Queen Beds and 1 Double Sofa Bed

  366 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch LED TV

  Food & Drink - Refrigerator and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Sofa bed, iron/ironing board, and desk

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair-width doorways

  Non-Smoking

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Sofa bed
  • Wheelchair accessible
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Closed captioned TV
  • Low-height counters/sink
  • Wheelchair-width doorways

• King Room with Sofa Bed

  This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• Queen Room with Two Queen Beds and Sofa Bed

  This air-conditioned family room is consisted of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Cots
  • Privacy curtain

• King Room with Sofa Bed - High Floor

  This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Privacy curtain

• Queen Room with Two Queen Beds and Sofa Bed - High Floor

  This air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Privacy curtain

• King Suite with Sofa Bed and Roll-In Shower - Disability Access

  This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Privacy curtain

• Queen Room with Two Queen Beds and Accessible Tub

  This air-conditioned family room is consisted of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Privacy curtain

Guest Reviews

• Daniel (10/5): Comfortable, family-friendly, and accessible. - The location, the service I liked everything.
• Alan (9/5): - Great hotel and location Nothing
• Alan (9/5): - Great location with lots of bars & restaurants Nothing
• Alan (10/5): Great location and good room and facilities - Really good location and comfortable bed Nothing really
• Randy (10/5): -
• Eric (8/5): -
• Ivan (10/5): One of the best places if not the best place I’ve stayed at 2 or 3 time we’ve stayed here and never once failed us would - Perfect location everything was perfect
• Mccrorey (10/5): - The location of the hotel is great. There's so much to do from shopping, eating, and entertainment That there is only 2 microwaves shared between hundreds of rooms and guest.
• Williams (9/5): - I liked the space the bed was comfortable however I don't think it was a king sz bed seem like a queen, overall the stay was awesome and will most definitely be back Bed seemed small to be a king but it was comfortable
• Renita (9/5): - Location No microwaves in room and on every floor.
• Crystal (10/5): -
• CESAR (7/5): Good location , good client service, not clean there were ants - Good location There were ants in my desk
• Annie (10/5): Great hotel, good location and staff is fantastic! - Excellent customer service. I had an issue with my reservation on a non refundable rate but they worked with me and allowed me to postpone. I cannot recommend them enough. Coffee was horrible. Maybe to entice paying for a Starbucks.
• Chris (10/5): - The hotel was extremely clean and the staff was super friendly and attentive Na
• Mariangeli (10/5): -
• Carole (9/5): Very enjoyable and seamless stay. - It was clean, comfortable, reasonable, close to our event and the staff was outstanding. They went beyond expectations to be helpful. Next time I go to The Colony, I’ll stay at Hyatt Place. No complaints.
• Ravjani (9/5): Good - Good Good
• Scott (9/5): -
• Deiana (10/5): -
• Barbara (6/5): - Pool was not open.
• Kisha (10/5): Great Place To Stay Staff Was Wonderful - I didn’t really like the breakfast
• Helena (8/5): -
• nick (10/5): -
• Antonio (9/5): Overall stay was awesome and I had 4 kids with me and my wife and we had a great stay - Very clean and hospitable location was great No complaints
• Megan (10/5): A wonderful stay with wonderful staff! - The staff was very accommodating and helpful. The shower curtain did not close all the way and the bathroom doors are those slider types, that I wish had some sort of seal and handle.
• Williams (6/5): It's a hairy situation 😞 - The breakfast was good. When I first checked in, my room had hair all over the floor in the entry way. The room they moved me to also had hair and there was dirt on the shower curtains.
• Dale (9/5): clean, quiet, reasonable price. staff were great. - location fine, close to shops etc. clean and pretty quiet for sleeping. thought it was pretty reasonable the way it was.
• Debi (10/5): 5 stars on everything - I have stayed here twice this month, and I have been extremely impressed with the staff and the facility!
• David (10/5): -
• Tricia (9/5): - The room was a good size and very clean. The breakfast was just ok. They used paper plates which were fair at best. There was only turkey sausage for meat.
• Luis (9/5): Muy buena - Ubicación
• James (5/5): It was decent, but I’ll never stay at this location again - The breakfast was good No hot water in the morning
• Debi (9/5): It was just right for our stay, will rebook for the next time we go to Frisco - The staff was amazing! Simple rooms perfect for a quick stay or for many nights
• Greg (10/5): Great! Would stay at again - Cleanliness, friendly staff
• Eric (10/5): -
• JASON (10/5): -
• Naveed (3/5): Won’t be staying again - There was not much to eat at the complementary breakfast. No halal options.
• Susan (9/5): -
• Queren (9/5): -
• Anna (8/5): -
• Holcombe (7/5): Ok - Clean Dirty shower curtain
• Stephanie (10/5): The location was great. The room was clean, comfortable, and quiet. - Location
• Pamela (9/5): -
• Lisa (7/5): - The staff was very friendly and helpful and the room clean and comfortable. More attention can be spent replenishing the supplies in the gym. There was no towels and cleaning wipes. Also, a guest(s) left behind garbage on a couple of the equipment.
• Nekiea (9/5): Loved the staff. Had a great stay - Liked everything, but breakfast could of been a little better The breakfast
• Preca general contractor (10/5): Good - Yes
• Jinsa (10/5): A lovely time of respite in a lovely hotel. - I loved basically everything about my stay! n/a
• Aiysha (3/5): Will not stay again - location was good Room and bedding was not clean. Breakfast was not good and had few options. I expected better. For the price I paid I’ve had better experiences at other hotels. I expected more from this hotel chain
• Anita (8/5): It was very homey, the staff were very friendly and the scenery was relaxing - I didn't eat breakfast but mu husband enjoyed No microwave in room
• Tim (8/5): -
• John (9/5): -
• sunitha (10/5): -
• chasity (6/5): Location was good but hotel room was not very clean and the WiFi was terrible - Good location The room was not very clean I had to have the staff come and change out the bedding because it had hair and stains on the sheets No microwave in the rooms and WiFi was terrible
• Alan (9/5): -
• Loresha (10/5): - love it i host and the room are very clean . the food in the morning is fresh . and i love the late check out only thing i didnt like was the random workers opening my door in morning unannounced
• Abby (6/5): -
• Adrian (4/5): - Close to desired visiting areas The refrigerator had food from previous guests Infested with ants on the floor coming from the wall by the sofa bed
• Muhammad (10/5): - Location and cleanliness 0
• Triniti (1/5): Won’t stay again. - Exterior is nice. The staff. Taller Indian woman was extremely rude and talks about children. You work in customer service, work on your skills immediately.
• Carmen (10/5): -
• Carmen (10/5): -
• Gilliland (10/5): Very comfortable - Clean and comfortable Coffee was not hot
• Guest (7/5): Not bad but not what I expected from Hyatt. Just mediocre. - The breakfast was good. Many options. The duvet/quilt in our room was stained when I pulled back the top light blanket. The clock radio did not have a light. It worked to keep time but we couldn’t see the numbers.
• Patrícia (9/5): -
• Alma (9/5): Overall good. Would come again. - Good value. Clean. Comfortable. Milky glass bathroom door. Never seen anything like it in a hotel, and I’ve been too many hotels. If someone goes to bathroom at night, the whole room lights up. Silly, but not a deal breaker. Breakfast is fine, but a hotel like this one should have at least two waffle machines. Too many people and one waffle machine, and you know everyone goes for waffles. Just a suggestion.
• Harrell (9/5): - Very spacious
• Musani (10/5): -
• Fernandez (9/5): -
• soto pernia (10/5): - Excelente servicio y atención
• Lisa (9/5): -
• Hernandez (7/5): Other than that it was great - Breakfast Roomed smelled to much of Clorox . I understand it’s used to clean and disinfect but at a certain amount
• Heather (8/5): -
• Keyara (10/5): -
• Theresa (10/5): -
• Seydou (2/5): Never again - The employees Self service
• Destiny (10/5): -
• LaMichael (10/5): -
• Arcelia (8/5): Está bien para un par de noches - Todo el personal muy amable y servicial desde las personas de housekeeping, front desk y los que se encargan del área de breakfast Poca variedad de desayuno. Solo tienen 1 máquina de waffles y esto provocó tiempo de espera largo las 2 mañanas que estuvimos ahí. Café frío y poca variedad en general. El cuarto era más pequeño que otros hyatt en los que me he hospedado, mismo tipo de habitación pero en este hotel era más pequeña
• Chris (9/5): -
• Chris (9/5): -
• Graciela (9/5): We enjoyed our quick getaway to The Colony - Very clean. Everyone was nice and courteous. Nothing really. Nothing stood out
• Juana (8/5): -
• Gregory (8/5): - I’ve stayed a few times at this location for days at a time and it’s always a nice place
• shawna (10/5): - This is a great location. Sonny on the night shift was amazingly help Gold Star for him. They do need to keep water and towels in the gym would be there only down fall.
• thanh (9/5): -
• Tirroa (8/5): - Nice hotel in a great location.
• Shaura (8/5): - Had to wait at front desk for 10 minutes to check in. Also, would like for room to have a microwave. The complimentary breakfast was great! Overall, the stay was very enjoyable!
• Angel (6/5): -
• Gustavo (10/5): - Was great!
• Gregory (8/5): - Nice hotel. Beds are soft and comfortable. Staff is friendly and polite.
• Kyle (10/5): - Great stay!
• Gregory (8/5): - The room was clean and comfortable
• Marcus (9/5): -
• Andrea (8/5): - No pets allowed
• Cheyenne (6/5): - I paid a little more for a bigger room (2 queens and a pull out) but when i arrived the front desk lady told me there was only a king and a pullout available and that they were sold out. ok, no problem, i can make that work, although that option was a little cheaper and i paid for the more expensive option. I get my whole family in the room and to sleep but at midnight i hear someone repeatedly trying to get inside my room. the only reason they couldn't is because we had all the deadbolts locked. i get up and make it known that someone is in the room so they will go away but they continue to knock. I open it enough to peek out and its a man saying he's with the front desk and my room is assigned to someone else. I tell him that my three children are asleep and I'm not waking them up. He says he'll call, so five minutes later the room phone is ringing. He wants my name, I tell him, and it seems I have the same last name as the other guest and I was given their room (which was too small for my family of five). at this point nothing can be done because it's midnight. If anything, the hotel should just refund me a little money since they kept me up past midnight from their mistake and gave me a lesser room than i paid for. it was a really busy time for the hotel--they couldn't keep up with making coffee for all the guests the next morning, which is understandable. we travel a lot and I get it, but the front desk was kind of careless with assigning rooms.
• Liana (8/5): - Everything was nearby. The pullout couch had a big yellow stain , and the floors when you walk in the room are dangerously slippery.
• Tami (10/5): -
• Nathan (10/5): A great place when in The Colony - One of our go-to places when we are in the area. Tamara at the check-in desk is probably the best customer service agent I have ever interacted with. Give that woman a raise, she goes above and beyond.
• Billy (10/5): -
• Jessica (10/5): -

Photos