The Lapis Hotel

Location: 21 Tran Hung Dao St, Hoan Kiem Dist, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Public Bath
• Infinity pool
• Outdoor furniture
• Fruits
• Fence around pool
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• ATM/banking
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Access to nearby outdoor pool
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Health or beauty spa nearby
• Swimming nearby
• Rooftop garden
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard Double or Twin Room

  This air-conditioned room has a cable flat-screen TV and private bathroom with shower facility and slippers. Please note that room comes with windows but there is no view. Please note room cannot accommodate any extra beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Superior Double or Twin Room with City View

  Room has air conditioning, a flat-screen TV and mini-bar. Attached bathroom comes with shower facility, slippers and free toiletries. Please note room cannot accommodate any extra beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Deluxe Double or Twin Room with City View

  Featuring views of the city, room is furnished with carpet, mini-bar and cable flat-screen TV. Attached bathroom comes with shower facility, slippers and free toiletries. If your booking was made for 3 adults, an extra bed will be arranged and included in the room rate.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Executive Suite

  Featuring city views, this spacious suite is air-conditioned and fitted with a seating area, dining table and an electric kettle. Private bathroom comes with a shower, hairdryer and free toiletries. If your booking was made for 3 adults, an extra bed will be arranged and included in the room rate.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Family Connecting Rooms

  This larger suite consists of 2 connecting rooms and features views of the city, as well as a cable flat-screen TV. Private bathroom is equipped with a shower, bath and hairdryer. Slippers and free toiletries are on offered.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

Guest Reviews

• Lisa (9/5): Breakfast was amazing and a great place to stay if you like it a little more quiet. - Clean and well appointed. Was a little further away from good restaurants and cafes. The pool area was a little small.
• Marcus (10/5): -
• Leon (8/5): -
• Norbert (9/5): -
• Teun (7/5): - Fijn hotel in een rustige omgeving van hanoi. Het personeel is vriendelijk. Wat wij jammer vonden is dat je niet buiten kunt zitten. Het restaurant is niet erg aantrekkelijk om gezellig te eten. Ook bij het zwembad boven kun je niet gezellig een drankje doen.
• Cris (9/5): -
• sophie (10/5): -
• Nguyễn (7/5): -
• Clément (10/5): - Beautiful hotel. Nice staff. Convenient use of the pool after check out. We enjoyed the location, non-touristic area, more authentic and relatively quiet. Excellent local food nearby (Bun cha Obama!). Nothing to complain.
• Jean-Francois (9/5): Un bon séjour dans un bel hôtel. - Personnel sympathique. Les chambres sont confortables. Les equipments sont très bien. Les chambres manquent d’authenticité vietnamienne.
• Manon (8/5): -
• Xavière (10/5): Très bel hôtel, bien placé pour visiter, très bon restaurant en bas de l’hôtel : le steak out - Très confortable, très bon petit déjeuner et chambre impeccable Belle piscine sur le toit mais avec la pollution, ce n’est pas possible d’apprécier, l’air est vraiment saturé et irrespirable
• Andrea (8/5): Nettes Hotel in guter Lage - Zentrale Lage Die Fenster aller Standard Zimmer waren ohne jede Aussicht, sie zeigten Schächte. In der Beschreibung steht „Window without view“. Ich finde darauf müsste deutlicher hingewiesen werden.
• deborah (9/5): Excellent hotel luxury at an affordable price . - Excellent value for money and luxury hotel. Rooftop pool and spa were great. No issues at all . Staff were super helpful . Nothing
• Steven (9/5): Good value for a one night stay - Good location close to the old quarter Nothing
• Rhodée (7/5): Very nice and pretty but pool area could have been cleaner - Very nice staff, clean room, nice pool, chique overall look Pool was not clean (looked like the water was not getting filtered), inside spa area and small pool very dirty… Our shower window made the floor very wet because it was not made properly
• Lily (6/5): Fine but nothing to write home about - The rooms were nicely furnished and the hotel nicely decorated. Beds were comfortable and a good shower. Nice to have a pool area and gym. We arrived after a long bus journey, quite late at night and there were no niceties, just straight to asking us to pay before we had put our bags down (we paid upon checkout everywhere else we have stayed in Vietnam). But we thought that’s fair enough, they do things differently. What we didn’t appreciate is when returning to the hotel one day after shopping, we were basically chased after to the elevator and asked what our room number was. We didn’t see anyone else get asked this. Ultimately, we felt like we didn’t fit the ‘business image’ of the people who usually stay at this hotel and so we were not made to feel overly welcome. Upon checkout, there were no niceties again and we were not even asked how our stay was, just straight away asked to sign the bill. The hotel was clean and nicely decorated but it lacked any sort of personal touch (which is ironic as it says this on their logo). We have stayed at many other hotels in Vietnam, where the staff made us feel appreciated and unfortunately we didn’t get this here. Disappointing considering it is one of the more expensive options.
• mark (8/5): - Great staff Room was a bit small and dark but reflected in the price
• David YANG (9/5): Bon rapport qualité prix - Le personnel est avenant et la piscine extérieure est sympa. Le hammam ne fonctionnait pas lors de notre visite.
• Karla (10/5): -
• Giang Thang (8/5): Tốt - Tốt Tốt
• Brigitta (8/5): -
• Susanne (8/5): -
• Sankar (9/5): -
• Brigitta (6/5): -
• Marianne (8/5): Pleasant stay in a spacious room. - I did enjoy swimming in the pool. It was colder than I usually swim in, but had it been warmer, it would have been full of people and I would not have been able to swim laps. The room was spacious, but not a big fan of carpets as they are hard to keep clean and do end up giving off an odor. There was a good variety of breakfast foods and we ate a delicious dinner as well. The front desk staff were very friendly and helpful. The location was good, but the view out of our window was not great.
• Thomas (10/5): War alles zur besten Zufriedenheit - Super
• Rose (8/5): -
• michel (9/5): - Le confort
• Lucienne (8/5): -
• Robert Yan (8/5): - Great staff and facilities. Room was spacious and bathroom was clean and beautifull Location is a bit further from Old quarter
• Kylie Jane (8/5): -
• Jonathan (8/5): Great! - Great location, friendly staff and great breakfast. Our room was a little bit small and no windows to the outside.
• Al (10/5): Great location for Okd City visitors. - Directly adjacent to the Old City center It’s a little older, but that gives it a good bit of charm.
• Susanne (8/5): -
• Thien Truc (7/5): -
• Rohit (10/5): -
• Chantal (8/5): Great location to get around the sites and close to restaurants and shops - Our room was a suite and it was huge and really comfortable Staff brought up glasses and ice bucket as we were celebrating a special occasion Excellent breakfast Hotel looks a little tired and outdated
• HIRONOBU (9/5): Great! - Clean, quiet, Bed is nice, breakfast is very good, People are friendly. TV always freeze. Wifi is slow.
• HIRONOBU (8/5): - 朝食はおいしかった
• DEEPANJAN (9/5): -
• Thanh Nhã (8/5): quá tuyệt vời - bữa sáng ngon, nhân viên nhiệt tình, vị trí đẹp
• Koichi (9/5): 快適でした。 - 清潔で従業員の対応も最高でした。 できればトイレは洗浄トイレだとよかったです。
• Graham (7/5): Good - Nice hotel. Staff vey nice and helpful. Had to move room due to not being able to get in first shower due to the way they fitted the door leaving only 30cm clearance. Once changed rooms it was excellent. Bar closed very early about 9pm
• Fanny (8/5): Kommen gerne wieder. - Freundlichkeit. Lage. Relativ ruhig (hatten ein Zimmer nach innen). Dass man erst um 14 Uhr einchecken kann. Musste 4 Stunden mit Jetlag auf das Zimmer warten.
• Ruth (10/5): Nice hotel would recommend - Lovely hotel good location. Nice breakfast, staff friendly
• Cristian (10/5): Un hotel para volver a ir - La ubicación y el trato del personal, en especial Linh & Thu, las dos chicas de recepción, nos ayudaron con todo, nos cuidaron las valijas, le dan un valor altísimo al hotel Un error mío obvio pero no mirar bien, pero la habitación que reservé tenía vista a una pared interna, olvídate de tener luz de día, no la volvería a elegir por eso, pero dsp la habitación impecable igual que todo el Hotel
• Phil (9/5): A very enjoyable and comfortable stay to explore Hà Nội - Very comfortable with good quality of facilities. Quite quiet and within walking distance of the lake and old quarter. Staff were helpful and friendly.
• Robert (9/5): We enjoyed our stay at The Lapis and thoroughly recommend it. - The staff were fantastic. We had a lovely spacious room. It was very clean and the breakfast was great. It was a nice location but a little too far from the old town area.
• Alistair (9/5): Great spot. - The hotel is in a great location, it is walking distance from the old town but in a quieter area. Rooms were large, comfortable and clean. The rooftop top pool is on the small side but has a cool view of the city.
• Yechiel (9/5): - Everything was great!
• julie (8/5): - Clean and lovely staff
• 村松 (8/5): -
• Karen (8/5): Friendly staff. Good location - The Location is walking distance to many things and good food. The staff are wonderful and friendly and helpful. Vegan breakfast options include soya milk , cereal and fruit. You can toast bread but only cow butter was available. No margarine. Our room 905 had mould on the walls probably coming from the bathroom. The bath/shower was not clean and the curtains had stains in them.
• Kym (8/5): Okay for a few days - Spacious Some of the rooms are dark and gloomy, looking out onto a wall or a fire escape. Road outside is very noisy.
• Jean-Marc (8/5): Great start of my vacation - The location was great. Walking distance to the main attractions and the old town. There’s plenty nearby, so you have everything you need. The staff was friendly, and they also exchanged money for us at a good rate. The bed was a bit too firm for my taste, but I think that’s quite common in Asia.
• Lydia (8/5): comfy hotel in a quieter neighbourhood away from the old quarter but close enough for sightseeing - very comfy room, the bed was a dream, i slept well here. the spa wasnt great but free and the hotel pool had a great view of the neighbourhood. lots of places to eat nearby and the hotel restaurant food was pretty good too. the spa wasnt amazing, the sauna didnt work and the hot tub was tepid. the pool was unheated and cold in dec.
• Rosemary (8/5): -
• Yue Wei (8/5): Nice stay with good facilities - The bell boy very attentive. The minute he saw us alighting or boarding the taxi will come forward and help . The good restaurants location or old town need a bit walking
• Leonard (10/5): -
• Steve (7/5): -
• Joanne (9/5): Nice stay - Clean, comfy, quiet room Restaurant menu is bland and limited for vegans
• RICHARD (8/5): -
• Polverari (9/5): Great Value and Friendly Stay in Hanoi! - The room was great, the staff was friendly and helpful. The infinity pool, sauna, and exercise facility were great bonuses. The only thing I didn't like about this stay was that our room had no window view. The window led into a window well that extended up Manu stories, which seemed like a safety hazard.
• Tom (6/5): -
• Laura (5/5): - Vi blev holdt vågne hele natten af hunde der stod og gøede…
• Alexander (7/5): - Расположение центр города, в пешей доступности Требует ремонта. В номерах нет достаточной вентиляции везде плесень. В ванной не правильно установлена шторка и вода с душа капает на пол. Недостаточно освещения. Вишенка на торте это окно, которое смотрит в стену другого здания
• Ermanno (8/5): - The room
• Phạm Sơn Ca (8/5): Tuyệt vời - Địa điểm, độ chuyên nghiệp, sạch sẽ Bồn cầu có bị tắc nhưng nhân viên lên giải quyết rất nhanh gọn lẹ chỉ vài phút từ lúc gọi.
• Konrad Eryk (8/5): Decent value for money - Location, staff, service, value for money Lack of window in the room
• Aurélie (9/5): Très agréable - Lits très confortables. Bonne taille de chambre et salle de bain. L'étage bien-être est agréable avec des vestiaires et douches à disposition. Nous avons pu en profiter même après le check out.
• AMPARO (10/5): - Limpísimo, ponen muchos productos de aseo personal. Muy silencioso, bonito y moderno. A unos 15 minutos andando del old quarter, pero un paseo muy agradable.
• Javier (9/5): -
• Gombodorj (8/5): …… - …. ……
• Anh (10/5): -
• Michael (7/5): -
• Kevin (7/5): Great location but the sparkle and service I expected - The hotel is perfectly located for central Hanoi Our room show its age and the skirting boards needed a good clean. We had a persistent leak in the bathroom that resulted in a damp carpet in the entrance and a musty smell. They did come to fix it, coming from under the bath yet the next day another pool of water. Staff were ok but only did enough when I emailed asking for help to book a trip I was told they didn’t do it and to ask reception when I arrived rather than own the problem, very disappointing.
• Alec (8/5): -
• Nicholas (9/5): -
• Selenga (7/5): Ita was okay - Breakfast, it was clean and location Facilities, they were not working properly
• Ruby_homes (10/5): -
• yermiahu (9/5): - חדר גדול ויפה, צוות עובדים נחמד מיקום די קרוב לעיר העתיקה הג'קוזי לא עבד...לא בעיה גדולה...
• VŨ (10/5): -
• Fabrice (9/5): -
• Noy (10/5): מלון ברמה גבוהה עם בריכה וספא מפנקים - מלון ברמה גבוה. החדרים מתוחזקים היטב. בריכה מהממת וספא מפנק. מקום מעולה למי שרוצה לחוות את האנוי וגם לעשות קצת בטן גב.
• Karolína (10/5): -
• Brian (9/5): -
• orna (5/5): -
• John B (10/5): -
• orna (5/5): -
• Sandra (10/5): - We only stayed over night. Everything seemed perfect
• athanasios (10/5): -
• chika (7/5): -
• chika (8/5): -
• Caitlin (10/5): Wonderful Hotel with Fantastic Hospitality - We stayed here twice during our travels around Vietnam and loved it both times. Really comfortable and luxurious rooms - the beds were incredibly soft and comfortable! Our room faced into a concrete courtyard which we were fine with as it meant the room was lovely and quiet at night and we weren’t bothered by all the noisy Hanoi traffic at all! The pool area could do with some renovation but we still enjoyed our time there!
• Elliot (9/5): -
• Caitlin (10/5): Fantastic Hotel! - The rooms were beautiful and comfortable and very good value for money. The staff, especially reception staff, went above and beyond to help us to feel looked after. The location was perfect and easy walking distance to the main sites of Hanoi. We also enjoyed the freshly made omelettes for breakfast every morning! The only negative we can think of is that the pool area needs some renovation and updating, but we still really enjoyed the pool and incredible rooftop views - it was the perfect place to cool off after a day of sightseeing!
• Nicolás (8/5): - That the refrigerator wouldn't work well and the bedspread wasn't the right size for two people and in the shower you could see that it had stains (maybe due to age), but it wasn't pleasant.
• Martin (10/5): -
• Carly (9/5): Great hotel, highly recommend - Beautiful property, lovely staff Food could improve

Photos