GemSuites Riverside Serviced Apartments and Hotel, Nairobi

Location: Riverside Lane off Riverside Drive, Nairobi, ke

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 10:30 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Nightclub
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Packed lunches
• Hammam
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Kid meals
• Evening entertainment
• Baby safety gates
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Shallow end
• Spa/wellness center services
• Fence around pool
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Broadcast Live sport events
• Happy hour
• Aerobics
• ATM/banking
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Golfing on site
• Self parking (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Private picnics
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby
• Hosted evening meal (reserve)
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double Room, 1 Queen Bed, City View

  1 Queen Bed

  861-sq-foot room with city views

  
  

  Layout - Living room and dining area

  Internet - Free WiFi

  Entertainment - Flat-screen TV, satellite channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Daily housekeeping and fan

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 1 (1 Adults)

  • Safety deposit box
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • DVD player
  • Fan
  • Microwave
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Access via exterior corridors
  • Separate dining area
  • Free WiFi
  • Deep soaking bathtub
  • Rainfall showerhead
  • Separate living room
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace

• One-Bedroom Apartment

  The hot tub is the standout feature of this apartment. This spacious apartment includes 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, kitchenware and an oven. The apartment offers soundproof walls, a tea and coffee maker, executive lounge access, a flat-screen TV with streaming services, as well as garden views. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Free gym access
  • Concierge services
  • Hand sanitiser

• Two-Bedroom Apartment

  This apartment features a hot tub. This spacious apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, kitchenware and an oven. The apartment features soundproof walls, a tea and coffee maker, executive lounge access, a flat-screen TV with streaming services, as well as garden views. The unit has 4 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Free gym access
  • Concierge services
  • Hand sanitiser

• Presidential Penthouse Suite

  This apartment offers a hot tub. This spacious apartment consists of 2 living rooms, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, kitchenware and an oven. Featuring a terrace with pool views, this apartment also provides soundproof walls and a flat-screen TV with streaming services. The unit offers 7 beds.

  Max Occupancy: 7 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Free gym access
  • Concierge services
  • Hand sanitiser

• Hotel Suite

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, executive lounge access as well as garden views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Tile/marble floor
  • Hardwood or parquet floors
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hand sanitiser

Guest Reviews

• Lu (10/5): - Huge apartment, very clean, and everyone was friendly. The Spa and Salon were excellent — I highly recommend trying the spa here. It is very private and has everything you need to truly relax. Will return! All Good!
• Fil (8/5): Great value for money and helpful and friendly staff. - The friendliness of all staff, the nice apartment and the good food in the restaurant. Warm water was not available in the shower. The breakfast selection was a bit on the low end for such a hotel. In particular, as muesli and bananas were not available every morning. The service in the restaurant was way too slow, having to wait for orders for more than 45 min up to an hour sometimes.
• Röthlisberger (9/5): - Everything wonderful, friendly staff, good food at the Restaurant, good locatioon All fine
• Kyriaki (10/5): -
• Gabriele (7/5): - Quiet room with wide space Poor breakfast, slightly overpriced
• Sarah (10/5): My stay was fantastic 🙏 in two months time I will my family . - Every thing was perfect, good customer 100% the beautiful lady who worked on Sunday 3/5/2026 deserves a medal she’s so sweet😍 and ladies in the restaurant 👍, the guards🙏 The bathroom is too small I hit my head on the bathroom handle ( I mean the inside bathroom handle)
• SayedEzatullah (8/5): -
• Sokuyeka (10/5): Great stay, it was my second time- no regrets - The staff are friendly, the apartment is big. Soundproof and beds comfortable. The showers need proper cleaning
• Michael (9/5): -
• Mary Muthoni (9/5): - Beliggenhed / God service
• Murthy Satheesh (9/5): -
• Vanessa (7/5): We had a pleasant and convenient stay, and would stay here again - The location is great, right in the area we needed and everything withon a short distance It would be good if there was air conditioning and some more furniture in the room
• isaac (10/5): -
• Brent (5/5): When I checked out the next morning, I hoped for a friendly farewell to ease my frustration. Instead, the woman at the f - The room was big. The property itself I felt like the maintenance could have a little bit more improvement.. our hallway light was out.. So fine in our room at night time was pretty difficult. There is no AC. Rooftop bar was closed. I waited over an hour for my steak dinner. I will never stay here again!
• Tildah (8/5): - The service and the food were excellent. Unfortunately, the whirlpool was unusable during my stay
• Saida (10/5): -
• Gulnara (10/5): -
• Yuri (9/5): -
• Lucia Awino (8/5): - The staff, food, and location were amazing. Housekeeping was our only concern. On the first day, our room was not properly serviced — only the towels were changed. The bathroom rags were left wet and soaked, and no one refreshed them. Additionally, the fan was never serviced and remained extremely noisy throughout the night.
• Phylis kangogo (10/5): Bliss - Lovely None
• Joseph Mwamba (8/5): - Very spacious apartment in a good location, with nice amenities. I paid for water but I never got my change back, no matter how big or small the change is, not returning it to the customer is tantamount to theft!
• Umar (9/5): -
• Nyararai (8/5): splendid - It was great ambience
• Anna (10/5): -
• FromHarlem (4/5): A Loyal Guest No Longer Welcome - Kitchen staff were great, housekeeping manager was terrific on numerous occasions but was our ranked by the front office staff (employee of the month) whom overshadowed her efforts to make my stay comfortable. I have stayed at this property many times over the years and once felt valued as a guest. However, since the recent change in management, the atmosphere has shifted dramatically. The warmth and recognition that used to define this hotel are gone. Staff no longer acknowledge returning guests, and even the “employee of the month” interactions left me feeling dismissed rather than appreciated. When I mentioned my loyalty, the front desk simply shrugged, and I was told that “policies have changed”. What made this stay in early September unbearable was not only the indifference but also the nickel-and-diming tactics. After repeatedly staying here, I was insulted when they tried to charge me $50 just for asking for a towel. That was the final straw. I could no longer overlook the persistent flaws: shower drainage problems where dirty water pooled around my feet, and mattresses so uneven that one side was lumpy while the other sagged in the middle. I was so disappointed that I checked out early. Loyalty clearly means nothing here anymore. And in hindsight, I realize I was missing out — there are far better hotels in Kenya with professional front desk staff, genuine hospitality, and amenities that actually work. I will not be returning to Gem Suites.
• sukibarhey (9/5): - The spacious apartments and their lay out. Only on one occasion, when I ordered food in the restaurant by the main reception desk, the sandwich arrived an hour and half later, after I chased up my order. But the food was tasty when it eventually arrived.
• Chiara (7/5): Well located to explore Nairobi - The property is in a very nice area and the staff is truly kind and always happy to help. Breakfast chef making the omelette was nice and helped us getting food when there was no fruit left. The room is big and spacious. The room was very clean but bathroom could do with more attention to details, especially the shower.
• Janna (7/5): Great location, beautiful pool and excellent service. - EXCELLENT coffee, service and range of breakfast options The cold water in the room often did not work so scalding water only at times. The condition of the bathroom was not great.
• Timothy (8/5): Value for money! - ⭐ 5 out of 5 stars Absolutely loved my stay here! The accommodation was spacious and cozy, with a huge room and a large ensuite bathroom. The breakfast was delicious, and the staff were exceptionally welcoming and attentive — they even called me at 4:30 am to make sure I woke up for my flight! Truly outstanding service and great value for money. Highly recommended!
• Petrus (10/5): Heerlijk ontspannen sfeer - Zeer vriendelijk personeel. Heel behulpzaam
• Ijeoma (8/5): I had a splendid time. Very very nice staff - It was very well structured
• FromHarlem (8/5): Pleasant stay at Riverside - Breakfast is good just need to cover the fruit from insects; however, staff always make sure that you're enjoying your meal. Mattress are two put together and one is not as firm...lumpy...not good for people with back problems. Timer on elevators needs to be adjusted.
• Monica (10/5): -
• Martin (5/5): On arrival bathroom door wouldn’t shut, no to signal and not enough towels,couldn’t phone reception as the phone wasn’t - Staff were helpful and very polite Location was good
• krimo (7/5): -
• FromHarlem (8/5): My go to hotel - Always a good stay . I don't like the use of two mattresses pull together to create the appearance of a king size bed as in my room one of the mattresses was indented causing discomfort. Had to sleep on one side of the bed to avoid that area which could cause back pain.
• Martin (9/5): Nice and comfortable stay - Good location, nice property and had good facilities. Breakfast wasn’t great as I didn’t get what I asked for .
• Yoel (10/5): Exceptional - Polite and kind people with a passion to serve. Nothing, everything was perfect!
• Joshua (4/5): For security,safety & confidentiality I would not stay there again - Good apartment facilities and cleanliness No client privacy & confidentiality My visitors had access to my personal information and who else visited My visitors were harassed & quizzed & interrogated
• Faris (6/5): Pleasant -
• Faris (7/5): Good -
• Jael (10/5): - The staff is very friendly and helpful
• Fromharlem (8/5): Definitely will return - Diverse selection compared to other hotels in Nairobi. All the bathrooms have this smell coming from the drains, that sometimes spreads to the rest of the room.
• 710jinj (8/5): Exceptional Hospitality and Ongoing Improvements - The staff are all very nice, especially the manager, Benson. He was exceptionally welcoming and helpful throughout my stay. They are also committed to improving the hotel facilities and they have a plan to provide guests with an even better experience.
• Lisa (8/5): comfortable venue with well trained very friendly staff -
• Patience (8/5): Good stay ,well mannered employees . - Quiet and good location Hot water wasnt available all the time
• Curious29774055092 (10/5): Open and spacious rooms, friendly and courteous staff. - Had a wonderful stay at the GemSuites apartments with my golfing friends. The staff were friendly and courteous. The food was lovely too. Will definitely stay there again and look forward to my next visit to Kenya. Keep up the good work. A wonderful experience.
• Triphtghh (10/5): My to Go Home away from Home...... - Gemsuites is one the best hotels i have stayed with in Africa,I am on business trip with my colleagues under MKOPA Friendly staff but I applaud Damaris at the Front Desk,she is just Gem!!...she made my stay most memorable swift ,easy during check-in, solving our little issues with ease and on time.... This is my to go home in Kenya... .... Rooms are perfectly done...improve on the AC Kudos to Gemsuites Luxury Apartments and kudos to Damaris ...keep up the Excellent work...!! ......I shall be back..
• Riyaz (6/5): Breakfast to be improved - Huge space Spacious
• Taymour (7/5): Good -
• Henya (8/5): Memory - Staff was friendly and tried to cater to my needs. Food was delicious. The bed felt like heaven.
• Jacob (6/5): Acceptable - The location is good. The staff is helpful but a bit unorganized. The rooms are big. The breakfast ist rather basic, apart from the omlet-station, that is nice. The entire thing seems a bit rocked down
• catho239 (10/5): Great Customer service - Amagove Millicent was excellent. She had great customer service and ensured our meeting went well. The food was delicious and I liked the ambience too. I would highly recommend Gemsuites for your meetings. They have a great rooftop too!!!
• Biola (10/5): Exceptional -
• Hamid (9/5): Superb - Very good A bit expensive
• Mojisola (7/5): Good -
• Joyce (9/5): Superb -
• Paola (6/5): Decent, but far from a 5 star hotel - Location is great. Area is green. I slept quite good. Breakfast was okay, but did not have much variation. Most of the staff is nice. The room I got had broken light bulb and no warm water. The issue with the water was quickly resolved, but the bulb was never changed. When I was leaving they had charged another guest's meal to my name. It got quickly resolved so it's okay, but they need to be more careful.
• D'au (7/5): Convenient Place in a Convenient Location - This is a convenient place to stay, especially if you are stay for a certain amount of time. I stayed there for 1 night only, and it was convenient. The room was huge but felt empty. I just felt like there was too much empty and unused space in the huge room, but I can't complain. There was nothing about the room, and breakfast was alright, nothing to call home about. Free parking and a convenient location. Overall, I was happy with the stay Room way too big but felt empty, too much unused space. I think it lacks a little bit of amenities touch that I can't really pinpoint.
• Ahmed (9/5): Superb -
• Sandra (9/5): Everyone is super helpful and kind! - Amazing service, great staff! N/A
• Eunice (8/5): Very good -
• Acwn (7/5): Good - Fair
• Fromharlem (8/5): Nice stay - I enjoyed the services performed by Demaris and Paris...thanks. Love the comfort of the rooms; very spacious. Shower doors are not fitted properly....they hit the shower head and do not stay open.
• Andrew (6/5): Met expectations ...just - The bedroom was very large and comfortable as was the bathroom. It was clean and everything worked. The desk staff were very welcoming and it was easy to check in. There was sufficient parking adjacent to the building where my room was.. The internet was fine. The location is good and the view over the forest was great. The biggest issue was that the room was very hot at night and there was no AC or a fan so the options were to be hot or open the window and let the mosquitos in. Breakfast was a bit limited. I could have done with another desk and chair and electrical sockets so I could work more comfortably.
• X6053NWdanielg (10/5): My stay at GemSuites Riverside - GemSuites Riverside offers an unforgettable stay in Nairobi. The one-bedroom apartment was spacious, modern, and impeccably furnished with high-end finishes. The serene environment made it easy to relax after a busy day. The amenities were exceptional— the fitness center, spa, and swimming pool were perfect for unwinding, while the gourmet restaurant served delicious meals. Security was top-notch with 24-hour surveillance and key-entry access. Free high-speed Wi-Fi and ample parking added to the convenience. The location is ideal, with easy access to the CBD, malls, and the airport. I highly recommend GemSuites Riverside for anyone seeking luxury and comfort in Nairobi.
• Lucille (10/5): Exceptional - Excellent Will definitely come back again More varieties in breakfast buffet
• Lucille (10/5): Thank you so much to the staff. The staff are just excellent - Location Clean Elegance I love the rooms - spacious, bright and beautiful The stall are excellent - very respectful and ensuring your comfort. The staff scored 110% above excellent I think you need to improve on the breakfast. I felt the breakfast lacked variety and did not meet the standards of the hotel The breakfast is “ok” but I think u need to up your game and have more varieties
• Akankwatsa (5/5): Passable - It's location and spacious rooms. The day we arrived at the facility, the receptionist on duty was rude to us and handled us badly to an extent of giving us rooms that were not ready, no bed sheets, trash still there and basically the rooms were still dirty. She didn't stop there her way of talking to us wasn't professional. We arrived at 1500hrs .
• Tomas (10/5): Exceptional - Very specious rooms, very friendly staff.
• Kelvin (10/5): Exceptional -
• Kelvin (10/5): Exceptional -
• Errol (9/5): Superb -
• Tilahun (7/5): Good -
• Kelvin (10/5): It’s clean, nice and quiet, has good food and all variety of drinks and above all excellent customer service. - It’s clean, nice and quiet, has good food and all variety of drinks and above all excellent customer service. I will always go there as it the best hotel I’ve even been in Nairobi. Nothing
• Tatu (10/5): Exceptional -
• Nour (10/5): Exceptional -
• Kjeld (5/5): Never again - Basically nothing and I will not use the place again I didn´t like the place, there was absolutly no cozyness. Everything was just okay, the room, the breakfast the service, but without any personality
• James (8/5): Very good -
• aliaL9165DY (2/5): Bad avoid at all price - Very bad place avoid family members Noisy party all night and bad management…. That are dirty and filthy flats with zero consideration for families and kids music is very loud all night… And management is absent his name is Simon who will not even step outside his office to talk to the customers
• Marlene (7/5): Good -
• Emmah (10/5): Exceptional -
• Clinton (1/5): well situated but not even close to being worth the money - it was situated in a nice area > No hot water > only one tower > only one iron in the whole hotel
• Fromharlem (8/5): My new go to stay in Nairobi. - Damaris at the front desk assisted me in making my stay at Gem enjoyable. Also, thanks to Lavin for her service in the restaurant. WiFi was not working in some areas and needed servicing.
• Kenneth (7/5): Good -
• Dawson (10/5): GOOD SERVICE AND GOOD ROOM - Good room, room is very big. very comfortable. A more fruitful breakfast would be even better
• Ben (7/5): Good -
• Nabil (9/5): Superb -
• Nabil (9/5): Superb -
• Usayeed (9/5): Superb - The staff is among the friendliest, most helpful and welcoming I’ve come across. A great bunch of people.
• Folorunso (9/5): Nice - Good food and nice enviroment two people sharing entrance
• Adnan (3/5): Poor - Staff amazing friendly Rooms are not well maintained and very poor furniture
• Oscar (6/5): - Very friendly staff but they’re understaffed. Water in the shower was warm, at best.
• Nicola (7/5): Good - Staff preparing/serving breakfast in the morning were a bit disorganized. Also the wasn’t a great selection of food offered
• Pb (5/5): Passable -
• Fromharlem (7/5): Okay stay - Spacious rooms, friendly staff, numerous amenities. Good front desk staff Poor mattress as it sags in the middle causing back pain; not enough furniture in those big rooms. Shower doesn't drain and door doesn't close. Toilet leaks water
• Sightseer733923 (10/5): Great hotel! - The staff is incredible! So helpful and kind. Mary, Paris and James are incredible. The rooms are clean and spacious and breakfast is pretty good. The location is also really great. Will definitely be staying here when I’m back in Nairobi. Highly recommend!
• Stay679673 (10/5): Garnishing on each of their food is mouth watering. - This is the place to host your event. I did my graduation party there and I can only say it was awesome. Josephat and his team are the bestest. Food was served hot and on time, the waiters serve you with a smile and the hospitality is admirable. Tx
• Tolbert (10/5): Exceptional -
• Peter (7/5): Good -

Photos