Homewood Suites By Hilton Charlotte Southpark

Name: Homewood Suites By Hilton Charlotte Southpark
Address: 4808 Sharon Road, Charlotte, us

Location: 4808 Sharon Road , Charlotte, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Luxurious Amenities

Homewood Suites By Hilton Charlotte Southpark offers a range of luxurious amenities including an outdoor swimming pool, fitness center, and a shared lounge. Guests can also enjoy the convenience of private parking and a bar on-site.

Comfortable Accommodation

Each air-conditioned room at the 3-star hotel is equipped with free WiFi, a kitchen, and a dining area. Guests can relax and unwind with a flat-screen TV with cable channels and enjoy the comfort of bed linen and towels provided in every room.

Convenient Location

Situated less than 1 km from SouthPark Mall, this hotel is also close to popular attractions such as Mint Museum of Art and Freedom Park. With Charlotte Douglas International Airport just 12 km away, guests can easily access the hotel for a relaxing stay.

Book your stay at Homewood Suites By Hilton Charlotte Southpark now for a memorable experience!

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Grocery deliveries
Wheelchair accessible
Outdoor furniture
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Face masks for guests available
Delivered food - securely covered
Key card access
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby outdoor pool
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Wine release events
Reception hall
Exercise/lap pool
Secured parking
Garage
Swimming nearby
Charcoal grill

Rooms Available

King Studio - Mobility and Hearing Access

The kitchen has a refrigerator, a dishwasher and a microwave. The studio is furnished with a desk and a seating area and features air conditioning and a tea and coffee maker. The unit has 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Cots
- Feather pillow
- Privacy curtain
Queen Suite with Two Queen Beds - Mobility and Hearing Access/Non-Smoking

A kitchen fitted with a refrigerator, a dishwasher and a microwave is available for cooking and storing food. The suite is furnished with a desk and a seating area and features air conditioning and a tea and coffee maker. The unit has 3 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Cots
- Feather pillow
- Privacy curtain
ADA Accessible, Suite, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed
549 sq feet

Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Free local calls, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Height-adjusted amenities
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Sofa bed
- Wheelchair accessible
- Free Local calls
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
ADA Accessible, Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

2 Queen Beds
427 sq feet

Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and towels
Practical - Free local calls, double sofa bed, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Low-height view port in door
Eco-friendly - Recycling bin
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Sofa bed
- Wheelchair accessible
- Free Local calls
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Bathroom grab bars
- Laptop-friendly workspace
- Closed captioned TV
- Portable bathtub seat
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height bed
- Bathtub grab bar
- Accessible bathtub
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
King Suite - Mobility and Hearing Access/Non-Smoking

Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, a dishwasher and a microwave. The suite is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Cots
- Feather pillow
- Privacy curtain
King Suite - Hearing Access/Non-Smoking

The kitchen has a refrigerator, a dishwasher and a microwave. The suite is furnished with a desk and a seating area and features air conditioning and a tea and coffee maker. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Cots
- Feather pillow
- Privacy curtain
One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking

The kitchen features a refrigerator, a dishwasher and a microwave. The suite is furnished with a desk and a seating area and features air conditioning and a tea and coffee maker. The unit has 3 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Cots
- Feather pillow
- Privacy curtain
Queen Suite with Two Queen Beds - Hearing Access/ Non-Smoking

A kitchen fitted with a refrigerator, a dishwasher and a microwave is available for cooking and storing food. The suite is furnished with a desk and a seating area and offers air conditioning and a tea and coffee maker. The unit has 3 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Cots
- Feather pillow
- Privacy curtain
King Studio Suite - Non-Smoking

The well-fitted kitchen features a refrigerator, a dishwasher and a microwave. The studio is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Cots
- Feather pillow
- Privacy curtain
King Studio Suite - Hearing Access/Non-Smoking

Meals can be prepared in the kitchen, which comes with a refrigerator, a dishwasher and a microwave. The studio is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Cots
- Feather pillow
- Privacy curtain
One-Bedroom King Suite - Non-Smoking

Meals can be prepared in the well-fitted kitchen, which is fitted with a refrigerator, a dishwasher and a microwave. The suite is furnished with a desk and a seating area and offers air conditioning and a tea and coffee maker. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Cots
- Feather pillow
- Privacy curtain
King Suite with Accessible Tub - Mobility Access/Non-Smoking

Guests can make meals in the kitchen that features a refrigerator, a dishwasher and a microwave. The suite is furnished with a desk and a seating area and features air conditioning and a tea and coffee maker. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Cots
- Feather pillow
- Privacy curtain

Guest Reviews

Andreas (8/5): Schönes Apartment in toller Lage mit sehr schlechtem Frühstück - Schönes Apartment, super Lage, jedoch unterirdisches Frühstück. Wie immer noch wird zuviel Plastik verwendet (Frühstück). Frühstück
Elizabeth (10/5): -
Ildemar (8/5): -
NaTasha (1/5): I did NOT stay here. I booked a room and was unable to stay here!!! - I did not use this RSVP. Why I'm receiving this I'm unsure. I was told all 3 of my cards were declined and left after the disturbance in the lobby during checkout. So stop sending me this stuff. I only booked the RSVP. I did not go on any room floors I stayed strictly in the lobby check in areas on both sides for the two hotels since the staff boy had to cancel my original RSVP and change it to the neighboring hotel on the property. What a mess!
Dudley (5/5): It was not the best stay. - Our room had a stuffy smell. I had to buy oder ban to spray while we were there. The table was sticky. I had to wash down that.
Francesco (10/5): -
Lea (10/5): -
Precious Larry (1/5): -
Elijah (10/5): -
Jennifer (10/5): -
David (9/5): Satisfied - great location and fine facility a little pricey for what you get
Reich (8/5): -
Jacquetta Oliver (7/5): -
Marvin (1/5): - Breakfast limited Choice with very little variation daily. The staff started closing off breakfast approximately 15 minutes before the official end as to afford them the opportunity to leave as soon as the breakfast was closed. Poor Hotel Management. After 10 nights My family and were thrown out of this Hotel by Manager Anthony and Security for an email query for an over charge of $1111.85 on the threat of Police to remove us with security guards giving me my wife and my 15 year old child 30 mins to pack get our" ass" out of his hotel. In the middle of winter Traumatize Upon checking in and registered my master card with Reservations the attendant verified that amount was paid in full when I requested the hotel to take the full payment for the 10 day stay. Via bookings.com I extended my stay by 1 night 3rd-4th Jan however Homewood Suites claimed the Bookings.com did not pay for our stay in full paid only $585 1- Room was set up with towels and Crockery for only 2 Guests although notice for 3 guests were addressed when booking 2- Heating was not working for the first 2 nights- Maintenance had to disconnect the thermostat to enable temperature of 85 degrees to be attained by using the manual controls on the units itself. 3. Scalding Hot water in Taps only/No Cold during the first day stay maintenance had to rectify some problem in the Boiler Room. Another event repeated itself on our return when my 15year old taking a shower at at 2 am. no maintenance was available to rectify the problem therefore I had to use purchased Spring water from Whole Foods for my child to wash off the soap on his body. At approximately 10:00am the Maintenance rectified the problem citing a plumbing design causing the problem. 3. 5 Days no quarters (0.25) available at the Front Desk for use of the Washing machine and Dryer Guest laundry on the second Floor 4. Housekeeping Poor cannot properly prepare beds/ no vacuuming of carpets and Kitchen tiled floor poorly mopped. 5. Housekeeping failed to refill Body wash, Shampoo, Conditioner, Hand Wash, for 8 Days all bottles were almost empty on our arrival Room was poorly Prepped. I had to remind Front Desk 4 Days in a row.
Bryan (8/5): Almost perfect - Room location Light was out in bathroom, and mattress sheets were backwards 😴 😪 the most important room, this was disappointing for me and my wife.
Jimenez (9/5): The rest it was good - It was nice and quiet Parking problem
Jeziel (1/5): “Dirty room, no response to messages, and total disrespect for guests.” - The best part of my stay? Going back home.” Deeply Disappointed with Our Stay We were truly looking forward to a relaxing leisure stay, as my husband and I have been married for 32 years and wanted to enjoy some time together in a nice place. Unfortunately, our experience at this hotel was extremely disappointing from the very beginning. It started with a prejudiced attitude at the front desk, which left us uneasy. When we finally went to our room to rest, we were shocked by its condition. There was thick dust on all the furniture, the bathroom was in terrible shape — the toilet had pink mold (which could easily be removed with basic cleaning), the shower glass door was misaligned and posed a safety risk, and the shower walls and floor also had the same pink mold as the toilet. There were hairs on the bathroom floor, very few towels, and one of them was dirty. The pillows smelled dusty, the room looked completely different from the website photos, and all the cabinets and drawers were left open. The kitchen trash bins were dirty. It honestly felt like we had been placed in a room that hadn’t been cleaned in a very long time. I sent multiple messages to the hotel during our stay — all of them ignored. Interestingly, they sent us a welcome message at check-in and a “thank you for your stay” message after checkout, yet none of my concerns received a reply. This is complete disregard for guests. Sadly, I cannot fully put into words the disappointment we felt during our three nights here. It was far from the relaxing and enjoyable experience we had hoped for.
Roland (10/5): -
Latasha (10/5): - I absolutely love the location. It is near a lot of restaurants, and the mall. There wasn't anything that I disliked about it. It lived up to it's expectations.
Lakeria (10/5): -
Marvin (1/5): - Nothing On the 10th Day Stay Terrible Manager Anthony abused and traumatized my family and on the threat of police had hotel security throw us out of the hotel in the middle of winter for an email query for email sent questioning over charges on our credit cards.Hurled profane abuses at us. My wife, 15 year old Child and I were thrown out into the streets. Manager Anthony lied to hotel security and called police that my family was creating a disturbance in the hotel lobby and we are banned from the hotel. All untrue. We have the entire event recorded and presently we are contemplating legal action.
Rebecca (1/5): Not worth it - Nice area in town Shower didn’t drain, staff were rude and hotel double charged me. Booking.com has done nothing to rectify the situation and now I’m dealing with a credit card dispute
Kathryn (10/5): -
Dominique (10/5): - Everything Everything
Kathryn (10/5): -
Sharon (9/5): -
Ramon (10/5): Was good - Everything was smooth and the staff did an amazing job making us feel welcome.
Stafford (10/5): The accomodations were excellent! -
Sarah (10/5): - The King suite was clean and stocked with everything you needed for your stay. The hotel is pet-friendly, too. The bar had great food and drinks, and the bartenders were friendly. The staff was fantastic, and the breakfast was amazing!! I highly recommend staying here.
Donna (10/5): -
Svetlana (8/5): - The rooms were huge!
Kathy (8/5): - Overall stay was great . I was not a fan of the layout of the room . They need to relocate the bed , it’s to close to the bathroom. I do not like you don’t have maid service every day . Staff was great !
Natalee (10/5): - Great shopping nearby.
Marsha (10/5): - Friendly helpful front desk personnel. Room was clean and quiet. I did not like the tv service as satellite kept going out
Verified traveler (8/5): Pleasant Surprise in South Park - Lovely property and comfortable, well-appointed suite. Unfortunately did not get to enjoy many amenities as a thunderstorm knocked out hotel power during our stay. Staff was excellent, however, in providing flashlights and help during the “adventure”. Pleasantly surprised by above-average options on the included breakfast buffet, and restaurant-like feel to the separate dining area. Highly recommend.
Eyrún Anna (7/5): -
Monica (9/5): I will definitely stay again! - Friendly staff. Clean rooms. Great breakfast options. Restaurants and Mall within walking distance. The mattress was uncomfortable. You could feel the springs
Veronica (6/5): - Water is close to boiling hot in the shower and sink. No cold water
Britton (8/5): - We will be back
Jack (8/5): - Keurige ruime kamer
Angel (6/5): - My reserved room was not ready and I was directed to the Hilton Garden hotel, which is the adjoining hotel on site. I was charged for the night room rate, meanwhile I had made the reservation using my Expedia one point miles. Where are miles then, if I am being charged for the room on my credit card?
April (6/5): - The location and staff were very friendly. The rooms smelled like a pet had just stayed in and wasn't cleaned.
Tom (8/5): - Poperty was rated a three star and if it were not for some little things I would rate it higher. Breakfast was bland to poor at best. I couldn't access the internet as you would normally do (Hilton Honors),; just little things other than the breakfast
Steve (10/5): Awesome - It was my 1st time staying at this property, but I have decided that I will stay there from now on. Really nice I was in the bar and got some food to take back to my room , it was a 2 out of ten. I ended up throwing it away
Stacie (6/5): - Room was not ready until7:30 pm. Booked king but got 2 queens.
Bobby (10/5): - Love it there
Ashtahyn (8/5): - Place was super nice and clean the only downfall I didn’t like was we didn’t have a housekeeper come to our room the whole 3 day while we were there. But super friendly staff all around!!
Anthony (7/5): -
Tameika (9/5): - The staff was very nice and friendly. The rooms was very clean.
Shanice (10/5): Great Choice - Staff Nice & Friendly, also the property was very clean .
Lantzy (8/5): Good - Location was what was expected. Temperature of the water in the pool. Too cold and in the shade.
Odin (4/5): Rude staff but good facilities and location. - Location was good, parking always available ($10 per day), free coffee all day. Rude staff. Watch out for the breakfast lady! You better not slip and put something in the wrong place. She will let you know in a condescending way and give you a bitter stare down. Very uncomfortable. Breakfast food would get 4/10. For some reason our room was always damp unless the AC was on constant. Windows for fresh air would be nice. Refrigerator light bulb was out. Small details, but adds up. Seems the staff was either lazy or disorganized as we had to ask repeatedly for items lacking in the room like pans, hangers, and shower gel. Lastly we asked for check out extension, which was granted after the staff got the manager to approve it, but then we were called to check out sooner because the late checkout “was never approved.” They said we would have to pay extra to check out later. Had to fight to keep my late check out which I did not appreciate.
Lakwannah (10/5): - Very clean! Amazing staff. You do have to pay for parking which is 10.00$ a night. The rooms are very spacious I would definitely recommend if you want to be close to the mall.
Emily (6/5): - The amenities were great, location and surrounding area is excellent. House keeping did a poor job at getting our room ready, dirty towels, a sock on the floor by the bed and the floors were not cleaned.
Lacey (10/5): - Great location and friendly service!
angel (10/5): - I liked the fact everything was near such as downtown, the mall, etc. And the parking easy
Angelika (10/5): - The property was nice and clean. The staff were friendly and very helpful. The room was as expected.
John (10/5): Exceptional -
Dorthy (2/5): - It was a hot ass mess
Yessijane (10/5): - Great hotel
Lisa (7/5): Good - Overall it was a good stay. I liked the breakfast, very clean area and when I spilled my coffee they were very nice. Front desk staff was pleasant. The important parts of the room were clean. I do think the room could use a deep clean, cabinets polished and floor tile deep clean as well as corners of the room and the carpet. I did get some dirt on the wipes I use to sanitize areas of the room before use of those areas like the desk and desk chair covered before sat on it Maybe use a stainless steel spray to clean those areas. The lady that refreshed the room on the 3rd day did a good job. The mattress could be replaced with a firmer mattress. Bedding clean. The kitchen area was clean, the fridge was clean. TV worked well with good cable selections and choices. Shower was good with hot water but again could use deep clean corners and flooring. Hallways did not smell fresh. I did not use any of the amenties. Overall it was a good stay. Mentioned above.
Brianna (6/5): - Nice and simple stay!
Charley (9/5): Superb -
Stephen (8/5): Hotel was OK - The friendliness of check-in was average at best. The room was typical hotel room, average cleanliness. The bar/restaurant had 1 bartender/server on a PGA event weekend. The bar area and seating was full, with people walking out due to poor service. Saturday, we walked out after 15 minutes of no service, the lady was chatting with folks and cared less about serving customers. Sunday the guy was hustling, but again one man for a full bar.
Mary Ellen (4/5): - Toilet not working. Requested 2nd chair but never provided.
wilfrido (4/5): - Room furniture really dirty
Latasha (9/5): Would definitely recommend - Everything about this location was 10/10 Location, clean, friendly staff, breakfast, reasonable prices
Thomas (6/5): Poor customer service - Some of the staff at the front desk were really rude. Also they told me multiple times incorrect information.
Delozier (10/5): Would stay again - Ok The bed was hard need a new mattress
Roshunda (10/5): Exceptional -
Sina (10/5): - Thank you — we had a great stay.
Eileen (8/5): Very good -
Robert (8/5): - Our room was clean and well appointed.
Kimberly (6/5): Pleasant -
Ty (10/5): Great Business Stay! - Room was very spacious, clean and comfortable. Breakfast was great and had lots of options. The bar downstairs also had great food and service.
JANET (6/5): Cleanliness and convenience - The light in the shower area did not work The shower gel container was empty There was no regular coffee in the kitchen area The mirror on the wall in the main area was dirty/spotty and needed cleaning
Quinessa (10/5): We had a relaxing stay - The view from our window was pretty. The front desk staff was accommodating. The complimentary breakfast was delicious and nutritious. The hotel bar was lively. N/a
Joanne (10/5): - We had a wonderful stay! Everything was perfect! Anthony at the front desk was so helpful! Thank you !!! Joe and Joanne Fox
Jaime (9/5): Superb -
EGHJAx (10/5): Amazing staff - Members of my family came to Charlotte from Jacksonville, New York and Asheville, for a funeral. The staff at the hotel was SO warm and supportive. They helped arrange a private space in the hotel to be together before the funeral.. We were overwhelmed by the kindness we received. Some of us had stayed at this hotel before and it will always be our go-too hotel for future trips to Charlotte.
Angela (8/5): - The facility was overall in good shape, but there were a few maintenance issues with my room; a wall HVAC was not firmly attached to the wall and looked like someone had tried to stand or sit on it, and the drapery above it was mangled.
Nicole (10/5): Highly recommended - Wonderful hotel. Very quiet, rooms are large and roomy and clean. Great location, tons of places to each around.
Kathleen (1/5): Bad - The people at the Hilton garden inn which is connected. They were very nice and helpful while I had to wait for a room. But on the other side, where I stayed, it was the polar opposite, people were rude and not helpful. I was lied to about check-in time. They said that book ing.com was incorrect with the check-in time and that if I had looked at their website that it said 4:00. However, when I looked at their website it said 3:00 which was the same as reported by booking.com. They insisted they did not have a clean room for me and said that all of the housekeeping staff was at the other hotel which is connected and not available to clean any of the rooms. This was at about 1:30 in the afternoon which I realized was early but they insisted that there would be no clean room until at least 4:00 p.m. that day. That answer came after they sent me an email offering me digital check-in which did not work. Their email and their website insisted that I could pick my room in advance. When I got to the desk they said that there was no such thing available to me. Then I said well why did you email it to me and got no answer. When I complained that there must be some room in that entire hotel they then gave me a room. The room that they gave me is dirty, the grout is coming out of the tile on the bathroom floor, it smells like cigar smoke and I think someone disabled the smoke alarms because I don't see any Red light anything to show me that they might be working. This is supposed to be a non-smoking room but clearly someone has been smoking in here and it should have been realized by the hotel. They sent me a text asking me how my room was. When I brought up The smell, they offered to come and spray the room to get rid of the odor. I said I didn't want chemicals sprayed in the room and they just said sorry. I've never stayed in a hotel as bad as this one. The staff is rude and I'm helpful, which is a shame because everyone on the other side at the other hotel has been fantastic! Never again. Will I stay at a Homewood Suites anywhere ever. How many easygoing person but this is just the most awful experience I have ever had.
Katoya (8/5): Very good - Excellent Only thing I didn’t like about my stay is that the microwave didn’t work.
mollyked (10/5): Outstanding service during challenging time - Greeted by a friendly, helpful Rashad on arrival; he noticed that I had a health concern and assisted with my travel bags and helped me get comfortable while waiting for a room to open up. Scott helped me with easy check-in. Shar was absolutely a rock star!! She offered and proceeded to get my ice bucket filled, not once, but 3 times!! She assisted me multiple times in the 2 days I was there. Healthcare could get some incredible insights from this Hilton property. Thank you HWS SP for making a difficult time much less stressful! 10 *'s
Berenson (10/5): Everything you could want at a reasonable price - This is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep, parking and most especially its wonderful staff.
Alice (6/5): Pleasant -
Joanne (9/5): Superb - Location and atmosphere.
David (8/5): - We have stayed with you before and enjoy just about everything related to your facility. The one exception this time was the lack of internet, which was annoying. Fortunately I was able to use my Hotspot, but I feel that this should have necessitated a price credit. Otherwise, all good!
Dr. (8/5): Great place to stay, walking distance to grocery store - Whole Foods and Mall. - Free breakfast was adequate, coffee was good. Dinning room's carpet need it some cleaning.
Karen (8/5): Very good -
Amelie (10/5): Quick family weekend - Large comfy room with full fridge and mini kitchen. Great pool, very friendly front desk and staff! Great location near retail and restaurants. Lots of options in walking distance.
Private (10/5): - Mist amazing location. Finest staff. Rashad solange clean centrally located bar 4808 amazing
Christopher (6/5): Pleasant - Couch had busted pillow that was easily seen, The love seat had damaged fabric & dirty fabric on furniture very visible. If I can notice walking in the door the person cleaning must see daily. Dirty Furniture
Crystal (10/5): Great place to stay. Loved the area. Customer service was very welcoming. Great Birthday weekend. This is my new go to h - Loved the atmosphere, bar. Very clean when walked in Pillows in rooms needs to be more firm
laura (10/5): - Ok stay, nothing to comment on, just ok
Brittany (10/5): Exceptional - Pool area was relaxed and like a resort - well stocked with towels and plenty of chairs. Rooms were spacious and exceptionally clean.
Verified traveler (10/5): Amazing Service - Stay was amazing. The staff were incredible. They were so kind and so accommodating. I’m not sure if I’ve ever been treated so well at a hotel before. I would stay here again in a heartbeat.
Fawaz (8/5): Very good -
Keith (10/5): - Perfect Stay!