Hotel Tierra Maya

Location: Avenida de la Almolonga 28 A, Tuxtla Gutiérrez, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:30 PM - 09:00 PM

Check-out: 12:30 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Room service
• Family rooms
• Luggage storage
• Express check-in/check-out
• Tour desk
• Soundproof rooms
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Board games/puzzles
• Shuttle service (additional charge)
• Kid meals
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Wine release events
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Triple Room

  3 Double Beds

  Soundproofed room

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Free bottled water

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Desk and wardrobe or closet

  Comfort - Daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Separate sitting area
  • Free WiFi
  • No rollaway/extra beds

• Single Room

  1 Double Bed

  Soundproofed room

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Free bottled water

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Desk and wardrobe or closet

  Comfort - Daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Separate sitting area
  • Free WiFi
  • No rollaway/extra beds

• Family Room

  Featuring free toiletries, this family room includes a private bathroom with a walk-in shower, a bath and a bidet. This family room has a private entrance, soundproof walls, a flat-screen TV and a patio. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Child safety socket covers
  • Adapted bath

• Double Room

  The double room features a private bathroom, a private entrance, soundproof walls, as well as a seating area with a flat-screen TV. Featuring a patio, this double room also provides a wardrobe, a tiled floor and a TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Seating Area
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Child safety socket covers

• Quadruple Room

  The quadruple room features a private bathroom, a private entrance, soundproof walls, as well as a seating area with a flat-screen TV. Featuring a patio, this quadruple room also offers a wardrobe, a tiled floor and a TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Seating Area
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Child safety socket covers

Guest Reviews

• Dania (6/5): Prima - Comfortabele bedden, rustige buurt beddengoed met vlekken, twee kleine bedden voor een stel
• lesley ann (10/5): Lovely - Loved st cristobel Comfortable safe room Nothing
• Gutierrez Montejo (10/5): -
• Carlos Alberto (10/5): - Todo! Excelente!! Todo me gustó
• Àfrica (8/5): -
• Yanahi (6/5): - Que era un cuarto muy grande de tres camas doble. Muy amplio para una familia de 5. El estacionamiento es privado se cierra a una hora. El cuanto q me toco es uno de abajo,pegado al la cosina y el olor entraba al cuarto. Y voces de los guespedes y trabajadoras se escuchan.
• Alice (9/5): - Personale gentilissimo e struttura accogliente. Possibilità di fare colazione per 70 pesos e anche di prenotare massaggi. Un po' di polvere per terra
• Jorgen (7/5): Prijs kwaliteit zeer scherpe prijs - Propere kamer en vriendelijk personeel. Rustig en 15min wandelafstand van het centrum. Badkamer te klein en is aan vernieuwing toe. Heb langs de straat geparkeerd gezien we de parkeerplaats van het hotel niets vonden. Hebben er zelf wel niet meer naar gevraagd.
• Olivia (10/5): Exceptional -
• Manouk (10/5): Exceptional - The host is amazing, good tips and very friendly. I would highly recommend staying here! It was truly amazing!
• Mirjam (9/5): Great - Lovely staff, clean, well located
• Pinky (10/5): Originally booked 2 nights and extended for 5 more. Thank you Tierra Maya for the hospitality - The staff are absolutely amazing, so warm and welcoming with attention to detail. The most comfortable beds I’ve slept in and I’m a very fussy sleeper. Location is perfect as it’s close to centre (5 min walk) but in a chilled part of town. Great views Nothing
• George (9/5): Superb - The Bed No dislikes
• Agnieszka (10/5): Feels like at home - Honestly I can't recommend Hotel Tierra Maya enough. The hotel itself is very cute and very well located. But what's also very important is the great stuff, always smiling and welcoming, that helped us with arranging some day trips but also helped when my partner got stomach sick and we needed to arrange a longer stay very last minute. Thank you! Nothing
• Szymon (10/5): Best hotel in Mexico so far. - Great hotel. Clean, neat, very friendly staff.As a welcome we got a drink that sswizo squeezed fruit. Closed parking, close walking distance to the downtown. Value for money even sensational.
• Paul (9/5): The owner was extremely gracious and pleasant - Authentic feel and delightful atmosphere Nothing
• Kate (9/5): Superb - Very friendly staff and nice bedrooms with good showers. Great value for money! Nothing
• Ines (10/5): wonderful time! all is very clean and the team is helping whenever they can. fully recommendable. -
• Adrian (8/5): Good price value - Good location and price value Na
• Anonymous (10/5): Exceptional -
• Stijn (10/5): Exceptional - Very cozy accomodation. 15 minute walk from the main square and therefore quiet at night. Staff was friendly and helpful but no word english (thanks google translate) Nothing really.
• Tanja (10/5): Exceptional - A very nice hotel with super friendly and helpful staff. Located just a 10-15 minutes walk to the city center and surrounded by lots of useful locations such as lavanderia, papeleria, panaderia, pelugaria, farmacia and lots of restaurants. The rooms are spacious and get cleaned every day (if you like so, we did not need that - greetings to the environment). there is a safe parking in the back yard and we could even leave it there while visiting other places. We spent nearly four weeks here and we felt like coming home. This is just the perfect place to explore San Cristóbal de Las Casas! If there is something to be improved it would be the lighting and maybe the shower head to not have a flooded bath after each shower. Edi pro. ised us it will be fixed.
• Anna (10/5): Exceptional -
• Anna (10/5): Exceptional - Beautiful room, great location, helpful staff
• Rober (10/5): - Excelente servicio en todos los aspectos
• Yvette (10/5): Exceptional - The owner was very nice and helpful . He set up tours for me and taxi back to the airport . excellent
• Fanny (9/5): Superb -
• Thomas (7/5): Pleasant, spent money we saved on hotel room on great dining out - Inexpensive, clean, comfortable. Small rooms, tiny bathroom, no hot water our first night (although that was fixed after we notified the manager).
• Banuelos (8/5): Very good -
• Mistral (10/5): Really nice place, friendly people and a beautiful authentic Mexican look. - The location is good. It’s not in the middle of the center, so it’s a bit more quiet. But you can easily walk everywhere! It’s a nice and safe neighbourhood. We loved that the hotel has a real authentic Mexican look. Our room was spacious and looked exactly like the pictures. Also, the owner was really nice and friendly. If you want, they can book tours for you - as well as a transfer to the nearby airport (Tuxtla). All was good!
• Belyavin (9/5): Superb - Very nice family owned hotel, spacious rooms with en suite bathrooms which were all clean and nice. The shower had great pressure and hot water. The staff were very helpful, albeit not English speaking. Nothing, everything was great
• Daniel (8/5): Very good -
• Belyavin (10/5): Exceptional - Nice looking family owned hotel, very clean and spacious rooms, great hot shower and very helpful staff. We had a very early checkout and had no problems with it and they helped us order a cab and were kind enough to let us leave our bags there. Really recommend!! Location is not in very heart of the city, about a 10 minute walk.
• Nathaly (9/5): Superb -
• Nathaly (9/5): Superb -
• Muir (10/5): Exceptional - Great place, comfy beds and quiet area, little walk out of town but that why its quiet, no music, dogs, cockerels. Got upgraded and loved my room...highly recommended
• Edina (10/5): Exceptional - All was great! Nice staff and very clean! Super value for price.
• Juan (10/5): without a doubt I’ll come back - this places was so cozy and comfy, everyone make us feel like home… BREAKFAST we loved it
• Molly (8/5): Very good -
• Oliver (9/5): Superb - Great value for money and very good location. Worked for us but not many people around so maybe not great for those wanting to meet other traveller’s.
• Agnieszka (10/5): Exceptional - nice stuff, we got bigger room than we paid with two separate beds which was definitely better for us. warm at nights and beautiful interior design a bit out of the touristic area
• Arno (9/5): Superb - Nicely decorated small hotel close to city centre. Very comfortable beds. No hot water
• Carolyn (10/5): Exceptional -
• Carolyn (10/5): Exceptional -
• Carolyn (10/5): Beautiful property. - Beautiful property with lovely furnishing. Staff very friendly and kind. My room didn't have windows so sunlight didn't ever enter the room. Most room there do have windows though. Hence my room was freezing as San Cristobal is very cold at night. Bring thermals or pyjamas!
• Doug (8/5): Very good -
• Serhad (9/5): BE CAREFULL for breakfast - Ambiance and location It was written on booking.com , breakfast is 90dolar and decided to have it.thet didn't give me any menu or price list and just asked to me options.at the end , I paid 263dolar for one coffee and one tostada .this is absolutely unexpectedly but didn't say anything.BE CAREFULL...
• Edward (10/5): Exceptional - The owner(s)/ staff are very friendly. They allowed me to check in early for a much needed nap. - Very comfortable bed - Nice building with nice views They have a neighbor rooster that crows in the middle of the night haha
• Or8 (10/5): Exceptional - Part of our memorable visit to San Cristobal de las Casas is our comfortable stay at the Hotel Tierra Maya. Eddie and Fabian gave us a warm welcome, and facilitated a super quick check-in process. We were upgraded to a huge 3-bed corner unit. The property is beautiful with its interesting decorations. It has a private parking space. Eddie and Fabian were very attentive and took good care of us.
• Tomaszewska (7/5): Good -
• Mario (9/5): Superb - Nice view from my room . Staff was helpful and the bed was great. Hot hot shower.
• Patricia (9/5): Lovely small hotel. - The staff were excellent and Leo who brought me there from airport in Tuxtla was friendly and helpful. The hotel is clean and decorated in lovely bright colours. Only few blocks from cafes and shops and road traffic noise was was negligible. I would definitely stay again. Booking advertised that breakfast was available, which was one of the reasons I booked this hotel. No breakfast was available.
• Tomas (9/5): Superb - exceptionally good value. the hosts went above and beyond to make our stay comfortable. room cleaning every day was very good and left the room smelling fresh. very comfy bed too! the room was right off the main common area and entrance, but we only were disrupted by noise on one night out of our three. I would also suggest giving a free bottle of water every day and adding the cost into the room price.
• Jimena (10/5): Great experience, excellent value - Overall great experience staying at this hotel. The place is really cute and cozy and the staff was very kind and accommodating. The price of the stay was very reasonable considering the quality of the hotel and the rooms. Beautiful wooden ceilings, window frames, and accents give the place a cozy cottage feel. The bed in our room was very comfortable; we got a really good night of sleep. The bathroom and shower, which seemed to have been recently remodeled, were very clean and inviting. The hotel in general was very well maintained. Will definitely stay there again when back in San Cristóbal de las Casas.
• Gustavo (10/5): Cozy and clean room with a great view - The location is great, it's far from all the noise but a close walk to the city center. The staff is friendly and very helpful. The room was cozy and clean. During the day you can open the window and allow a ton of sunlight in. The window cover is thick enough to block all light at night. Water pressure is great and the hot water did not fail. The internet connection was strong for the moments that I used it. You'll be well rested if you stay here. I will definitely come here again. Gracias Hotel Tierra Maya! Everything is fantastic!
• Tom (9/5): Terrific value for one seeking "calm." - Extremely quiet, dark, excellent bed, linens, bed, pillows, shower.
• Sergiourney (10/5): Exceptional - Great:)) We would definitely visit again. Super positive energy, very cozy bed, everything made with a lots of love!
• Verified traveler (10/5): - Excelente lugar y el personal muy atento aparte cuenta con estacionamiento que es difícil de encontrar en san Cristobal, el centro únicamente se encuentra a 5 cuadras
• Gerardo (8/5): Bonito lugar y comodo - Excelente lugar muy tranquilo, limpio, cómodo. Sin embargo la única sugerencia es que tengan al menos para vender botellas de agua por que no tenían nada para tomar a excepción de ello todo bien.
• Miriam (10/5): - I like the room and staff but the hotel is not near od the main point of tourism.
• Vero (10/5): Nice cozy hotel - Staff was very nice, will help with suggestions about places of interest around the town, and even check road conditions with local authorities for us ( it was raining!) to make sure we could make it thru! We definitely loved our stay and will be back!

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