The Empresa Hotel

Location: 344, Sab TV Lane, Opposite Laxmi Plaza Industrial Estate, Suresh Nagar, Andheri West, Mumbai, in

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Safety deposit box
• Ironing service
• Car hire
• Massage services
• Paid WiFi
• Steam room
• Staff adhere to local safety protocols
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Health or beauty spa nearby
• Swimming nearby
• Rooftop garden

Rooms Available

• Deluxe Room

  The double room features air conditioning, a mini-bar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Executive Twin Room

  The spacious twin room offers air conditioning, a mini-bar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin room features a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Executive Room

  The spacious double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Shahid (9/5): -
• Aslam (10/5): - location was good n central that we only spent one night
• Vandana (8/5): -
• MJK (3/5): -
• Nirav (6/5): -
• Ashwin (4/5): Never again 😬 - The location was convenient for me Small dingy rooms. Lack of internet connectivity. Bathroom flush is a problem. Too many unnecessary rules.
• Praful (6/5): -
• Balkrishna (4/5): -
• Oliver (4/5): Excellent customer service, exec room not worth rate - Staff very friendly and wanted to help where possible. The manager was very accomodating. Bed was quite comfy and the temperature was good. Food was ok. I paid for a executive room, which was placed behind the lift and under the gym so was extremely noisy and uncomfortable overall. The shower was either scolding hot or extremely cold no in between.
• Reena (9/5): Good stay overall - Good overall Internet access was poor
• Yakub (9/5): - People staff breakfast and local to all amenities
• Vipinchandra (10/5): - Everything
• Farana (8/5): I had very comfortable and enjoyable long stay at the hotel. I recommend this hotel. - The hotel is clean, beautiful and very well located in Andheri west, surrounded by cafés and restaurant. All the services were excellent (wi-fi, breakfast, laundry, spa etc). Food of room service was excellent. Staff is VERY helpful, quick and present. Service was available 24/24. All the staff made my stay comfortable and enjoyable. I felt very safe staying alone in that hotel. The size of the deluxe room felt small, though ok for 1 person, for 2 people fells too small. I had a long stay of 3 weeks alone, i wouldn't mind having a little more space
• ROMI (4/5): -
• Yusuf (7/5): -
• Yusuf (7/5): -
• Yusuf (7/5): -
• Yusuf (7/5): -
• Sukanya (7/5): -
• Preet (10/5): - Location was central and convenient for us. The breakfast was very good. All good
• Lovepreet (5/5): -
• Janina (8/5): - Das Personal war freundlich, hilfsbereit und äußerst zuvorkommend!
• Sulakshna (1/5): Never again - Its location It was all about making money off clients and treating people shabbily
• Hana (7/5): - Great rooms, very comfortable! No prepayment, our payment methods kept getting rejected by the hotel on Booking.com, which was extremely annoying as I booked for our wedding guests at the last moment and had to make time to show up to pay. The rate didn't include higher speed wifi (extra chargeable which is a bit wild considering the cost per room), foreign guests were asked for visas (highly irregular, never been asked at a hotel before), and as the person whose name the booking was in, I wasn't allowed to use the room for one of the nights of a multiday booking. Weird experience, very bureaucratic for a hotel, but overall a comfortable stay.
• Muhammed (7/5): -
• Ather (10/5): - Very good All good 👍
• Trivedi (10/5): -
• Mateen (7/5): The Hotel was decent, clean and good to stay. - Location. My work was near the hotel so it was very convenient. Again the Location. It was in interior and little crowded.
• Steffi (9/5): - Sehr freundliches Personal. Bequeme Betten Im Restaurant ist die Karte nur online verfügbar. Ohne Handy kommt man nicht weiter. Wi-Fi muss an der Rezeption immer wieder neu freigegeben werden. Das war nervig.
• Binoad Kumar (6/5): -
• Kanchan (1/5): Nightmare and disaster stay - Spa only Breach of privacy Booking confirmation Message sent to third party Damaged my image and character both which is irreparable
• Allwyn (4/5): - Location Bed was uncomfortable and made creaking sound
• Sunil (7/5): - Breakfast average. Location 👍
• Amartya (10/5): -
• Lovepreet (8/5): -
• Monalisha (10/5): - Helpful staff and cozy beds
• Mohsin (5/5): - Not so bad
• Puvaneshwari (8/5): Good stay - Excellent staff with great service Bed and pillows went comfortable. Toilets needs to be revamped . It’s clean but looks old.
• Lovepreet (5/5): -
• Gagandeep (8/5): Swimming Pool was not working -
• Trivedi (10/5): -
• Rohit (1/5): Worst Experience for Money - Location Terms and conditions No cooperation Like a Dharmashala Very rough staff
• Korak (8/5): -
• Allwyn (8/5): Very good - Staff Wifi
• Dinshaw (9/5): Overall a comfortable stay. -
• Smit (9/5): Superb -
• Karim (5/5): Very respectful staffs . From the guards to reception to the waiters. - Location Extremely bad internet service. In present times when everything is done on line, the internet at the premise was not acceptable. Calling restaurant for room service was also a challenge. No one picking up calls.
• Vij (8/5): Very good - Room facilities and cleanliness Room prices are on a higher side. Breakfast was so so.
• Tanisha (7/5): Good -
• Rajesh (7/5): Good -
• Kunal (2/5): Very poor - room size and shape, the rooms were too small as per the price paid.
• Rajesh (7/5): Good - Ambience was good , nice and tidy
• Trivedi (10/5): Exceptional -
• Reema (9/5): Superb -
• Reena (10/5): Will definitely recommend. I'm actually going back in few days' time. - Location is fab! Stone's throw to lokhandwala market, citiesmall and infinity mall are nearby. Lots of food options. Mosquitoes during dinner time but staff were quick to respond with incense sticks!
• Dinshaw (9/5): Superb -
• Rocky (8/5): Very good -
• Aditya (10/5): Exceptional -
• Aditya (10/5): Exceptional -
• Aniket (8/5): Very good -
• Dinshaw (8/5): Very good - The staff was excellent and location was good Breakfast was not included and could be improved upon
• Dhirajlal (8/5): Definitely would come and stay here as it was central to malls, Metro and other transportation - Location and welcoming staff Due to major work taking place around the area there was matter of awful smell and mosquitoes in the evening otherwise no issues
• Alamr (7/5): Good -
• Philip (7/5): Good -
• Pranav (8/5): Very good - Clean, easy to get into, middle of the city, restaurant downstairs. The WIFI was horrible. I could not really get it to work correctly until the last day.
• Acharya (10/5): Exceptional - Superb and excellent services
• Anirban (6/5): Pleasant -
• Minesh (1/5): Bad -
• Harsh (7/5): Good -
• Vijaykumar (8/5): - Need to make wifi excess easier.
• Meghana (9/5): Superb - Location, very clean, comfortable beds, rooms were big & so was the bathroom. Pool is on the terrace with a nice view. Food could be better, reception staff could use some training in how to deal with clients.
• Sanjay (5/5): Passable -
• Khalid (6/5): Pleasant -
• Nimit (8/5): Very good -
• Priyanka (10/5): Exceptional -
• Armaan (5/5): Passable -
• Kamlesh (9/5): Superb -
• Amar (6/5): - The property it self is nice hotel, nice helpful staff etc. There was an issue with the twin beds I think mattresses need to be changed to more comfortable ones and also the beds did not seem level, not sure, also pillows were very high. Another issue is the mosquitos in the ground floor restaurant, something needs to be done to try and protect the diners.
• Niraj (9/5): Superb -
• Vinita (1/5): Mosquitoes galore. - Good location No hot water No wifi. But the single room only to find over 30 mosquitoes in the room spent our straine to protect myself from being bed in by swatting these mosquitoes after being so much money for a room for a stay kesham to relax this with absolutely the worst experience possible! I would like to request for a full refund
• Janvi (1/5): Terrible. - Absolutely nothing! - terrible service. Mosquitoes.
• Ashit (10/5): Exceptional -
• Dr (8/5): Very good -
• Aniket (8/5): Very good -
• Rafieah (5/5): need more friendly staff, there were big NOs for lot of things -
• Krishna (6/5): Good - Room was small but comfortable. Facilities are small and limited. Breakfast was just ok. Breakfast could be improved.
• Sharma (10/5): Exceptional -
• Kothari (8/5): Very good -
• Amit (10/5): - A one property in Andheri West and staff also tooo Gud.
• Bhupendra (10/5): Exceptional -
• Kamlesh (10/5): Exceptional -
• Chandrashekar (8/5): - Good
• Silky (10/5): Exceptional -
• Amaan (10/5): Exceptional -
• Rahul (8/5): Very good -
• Sikka (5/5): Average - Location I had booked for two rooms for double occupancy, when I reached the hotel they told me that I was two rooms for single occupancy and charged me extra 6000. I felt it was unfair, but I could not do anything as I was with family and had to pay at the spot.
• Monika (6/5): - Great location but inconvenient WiFi rules. Amenities are outdated. Overpriced for the quality of rooms.
• Lorenzo (4/5): Molto deludente - Rispetto alle foto che sono sul sito, le camere sono molto vecchie, asciugamani usurati e una volta anche sporchi colazione assolutamente non da considerarsi accettabile o continentale.lo staff è molto carino e cerca sempre di dare una mano sicuramente non è da considerare un quattro stelle
• Abdul (10/5): Exceptional -
• Siddarth (5/5): Not worth the cost - Just the location The safety measures are hugely compromised, on the eighth floor the French glass widow should be sealed but it’s left open, anyone can fall off the building as ther is no restriction or frill or balcony…

Photos