Midtown Residence Surabaya
Location: Jl Raya Ngagel No 123, Surabaya, id
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation:
Experience comfort and style at Midtown Residence Surabaya with air-conditioned rooms, flat-screen TVs, and elegant furnishings including a desk and sofa.
Convenient Amenities:
Enjoy the convenience of free WiFi, on-site restaurant, outdoor pool, fitness center, and free private parking. Indulge in the minibar and tea/coffee facilities in every room, along with plush bathrobes and slippers in the private bathroom.
Exceptional Services:
Benefit from a 24-hour front desk, business center, concierge service, and on-site shops. Take advantage of meeting and banquet facilities, laundry/dry cleaning services, and shuttle/airport transfers.
Book now at Midtown Residence Surabaya for a memorable stay in Surabaya!
Policies
Check-in: 02:00 PM - 11:30 PM
Check-out: 12:30 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Lift / Elevator
- Safety deposit box
- Ironing service
- Concierge service
- Staff adhere to local safety protocols
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Shopping on site
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Exercise/lap pool
- Health or beauty spa nearby
- Swimming nearby
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Fabulous King
The air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The apartment provides a tea and coffee maker, a dining area, a wardrobe, a flat-screen TV with satellite channels, as well as city views. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Linen
- Dining table
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Window
-
Studio Splendid Style King
Featuring free toiletries and bathrobes, this studio includes a private bathroom with a shower, a hairdryer and slippers. The studio's kitchen, which has a stovetop and a microwave, is available for cooking and storing food. The air-conditioned studio features a flat-screen TV with satellite channels, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Toilet
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Linen
- Dining table
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Window
-
Room, 2 Twin Beds (Fabulous Style)
2 Twin Beds
506 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with stovetop, coffee/tea maker, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Kitchen
- Interconnected room(s) available
- Stovetop
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
-
Studio Twin Splendid
Providing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room provides air conditioning, a tea and coffee maker, a wardrobe, a flat-screen TV with satellite channels, as well as city views. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Window
-
Apartment (Marvelous Room)
1 King Bed and 1 Large Twin Bed
1130-sq-foot room with city views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, slippers, and free toiletries
Practical - Desk, safe, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Oven
- Stovetop
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Paper towels
-
Room, 1 King Bed (Fabulous)
1 King Bed
452 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with stovetop, coffee/tea maker, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Slippers
- Kitchen
- Interconnected room(s) available
- Stovetop
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
-
Studio Splendid Style King
1 King Bed
323 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with stovetop, coffee/tea maker, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Shower, slippers, and free toiletries
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Slippers
- Kitchen
- Interconnected room(s) available
- Stovetop
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
-
Studio, King Bed (Splendid)
1 King Bed
301 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Coffee/tea maker, room service (limited hours), free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Shower, slippers, and free toiletries
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Slippers
- Interconnected room(s) available
- Stovetop
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
-
Studio, Twin Beds (Splendid)
2 Twin Beds
301-sq-foot room with city views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Coffee/tea maker, room service (limited hours), free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Shower, slippers, and free toiletries
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Slippers
- Interconnected room(s) available
- Stovetop
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
-
Room, King Bed (Fabulous Style)
1 King Bed
506 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with cable channels
Food & Drink - Kitchen with stovetop, coffee/tea maker, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Shower, slippers, and free toiletries
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Slippers
- Kitchen
- Interconnected room(s) available
- Stovetop
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
-
Fabulous Twin
The air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchenette, which features a stovetop, a refrigerator and a microwave. The apartment features a tea and coffee maker, a dining area, a wardrobe, a flat-screen TV with satellite channels, as well as city views. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Linen
- Dining table
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Window
-
Studio King Splendid
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a flat-screen TV with satellite channels, as well as city views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Window
-
Fabulous King Style
The air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. In the kitchenette, guests will find a stovetop, a refrigerator and a microwave. The apartment offers a tea and coffee maker, a dining area, a wardrobe, a flat-screen TV with satellite channels, as well as city views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Linen
- Dining table
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Window
-
Marvelous Room
The unit has 4 beds.
Max Occupancy: 5 (4 Adults)
- Private bathroom
Guest Reviews
- Nur Azah (10/5): Good service and friendly staff - I feel like my home All staff excellent service
- Laura (10/5): The best value 4 star hotel in surabaya. - I can't emphasize enough how amazing this hotel is. The staff are incredibly friendly and the room is truly exceptional for its price. We stayed in the Fabulous King Room and the bedroom area is spacious, while the kitchen area is very functional. Breakfast offers a wide selection and the hotel is flexible and a real pleasure to stay in. We love it so much that we actually came back a few weeks later & we will be back again! Only 1 out of 3 elevators are functioning and this is quite problematic actually. The corridor ac is turned off and water fountain are not plugged in but this is not a big deal.
- Jason (10/5): Helemaal top(service)! - Mooie kamers, behulpzaam personeel Niets
- Ikhwan (10/5): - Staff hospitality was pleaseant, friendly and very accommodating. Room service was nice. Breakfast has variety of choices. Room that we got has good size for a big family.
- Augustin (7/5): - Rien à dire, chambre spacieuse, salle de sport, piscine, bon petit déjeuner et personnel accueillant L’isolation est merdique, hôtel placé à côté d’une rue très passante, on entend tout, prévoyez des bouchons d’oreille
- Ka Wai (10/5): Value for money - New and spacious room. Little pantry with fridge. Very clean pool with nice view (it has the foundation as an "infinity pool" but doesn't make use of it though...). Spacious gym room with more than a few sets of machines.
- Abdul Wafiy (7/5): Hidden Gem - The room A bit far from the main city
- Amanah (9/5): - Pelayanannya Tempat bermain anak
- Ngar Yee Dorian (7/5): Except for small things, this is a value of money stay. - The room is bid and clean. Breakfast has a lot of choices although taste is so so. Staff are friendly and helpful. The hotel has many facilities like gym, children playroom and swimming pool . Our room has all cooking facilities but no refrigerator. We have to store our yoghurt at front office. The water tap at the sink is moving. The mirror in bathroom already stained. The walls in the toilet is stained.
- Bony Wiem (9/5): Great and comfortable - The staff are so friendly. We booked the two-bedroom apartment. The room is spacious with two bathrooms. It has a nice city view. The room is clean, and the bedroom has a comfy bed. We will definitely return to this hotel when visiting Surabaya. The water dispenser is outside the room, so we have to go back and forth to refill the drinking jar. Preferably, it is provided inside the room.
- Nicole (8/5): Hôtel confortable ! Bon restaurant ! - L’accueil de tout le personnel, le petit déjeuner. Trop loin du centre ville !
- Mario (1/5): Staff breached privacy and aggressively harassed guest late-night during critical remote work. - The restaurant My recent stay at Midtown Residence Surabaya was defined by a severe, unacceptable breach of guest privacy and professional conduct. I must emphatically urge future guests to avoid this property due to this profound failure. While the reservation was exclusively under my name, I was shocked to learn that hotel personnel actively assisted unauthorized external parties in seeking contact with my accompanying guest. Even after a sensible resolution was arranged—for the guest to meet the outside party downstairs—the hotel staff took aggressive, highly disruptive action. They repeatedly called our room, and the situation violently escalated when staff began persistently ringing the doorbell and aggressively knocking on our door late into the night. This campaign of harassment and intrusion occurred while I was in the middle of conducting critical, time-sensitive remote work meetings, resulting in significant professional damage and stress in what should have been a secure, private space. This demonstrates a deep-seated failure by the hotel to respect basic guest security and autonomy. Allowing unauthorized individuals to pursue a guest, followed by staff aggressively enforcing contact late at night, is beyond unprofessional. I discussed the issue with the Manager the next morning; while they offered apologies and admitted their error, words cannot mitigate the serious nature of this security and privacy violation. My immediate plan to extend my stay was instantly canceled. Management must implement mandatory, rigorous training focused on protecting guest data and ensuring room security.
- Majid (7/5): - Good location friendly staff Small room not good facilities
- PANKAJ (9/5): - Room is specious Hotel. Car entry is not mentioned clearly so difficult for new comers
- Evie (10/5): We hebben echt genoten van ons verblijf – supervriendelijk personeel, ruime en comfortabele kamers. - Het verblijf in het hotel was uitstekend! Het personeel was ontzettend vriendelijk en behulpzaam. De kamers waren ruim en comfortabel, en het zwembad en de fitnessruimte waren echt top. Absoluut een aanrader! Niets
- Rizma (10/5): -
- Valerie (8/5): -
- Antonella (10/5): Piscina con bar rooftop favoloso, ideale per rientrare dopo una frenetica giornata. - Tutto
- Andre (9/5): -
- Lily (6/5): Eten goed, maar kamers zijn wel aan een update toe - Het eten is gewoon goed Elke ochtend om 04.00 uur wakker worden geschreeuwd door de moskee in de buurt. Het hotel mag wel wat aan onderhoud doen, wc-brillen mogen wel worden vervangen, spiegels ook
- Manna (10/5): -
- Liam (8/5): - Nice modern hotel. Which was great value Food in the restaurant was only fair.
- Asem (2/5): Very poor - Nothing V. Bad not Clean
- Divyah (1/5): Bad - staff not clean kecoa everywhere
- Roy (9/5): Great stay with great staff attending to guest’s needs. - The staff are all wonderful people. They are polite, helpful and smiling all the time. Quite a distance from the major shopping mall
- Jorge (5/5): Passable - Location, staff and facilities. There was no good dedetization.
- Harvey (6/5): It was probably wonderful in the past - Great breakfast. Place is a bit tired one elevator didn't work, the other two were not interconnected making unnecessary stops and wasting time. The air conditioner sounded like a helicopter
- Milla (8/5): Nice stay in beautiful hotel. - Room was big, new and nice! Breakfast was very good. Staff quality varies a lot. Some dont speak proper English but some were very helpful. Music could be less loud around the restaurant and pool. Music could also be actual music. I also had a special request since we came on my husbands birthday, but it was ignored.
- Mohammed (8/5): Very good -
- chiamin (6/5): - 整體破破舊舊的,不如預期的樣子,價格偏高
- Jemma (10/5): Exceptional -
- Giulia (8/5): Very good -
- Izzah (5/5): Passable - Very spacious with 2 bedrooms and 2 bathrooms A LOT OF BABY COCKROACHES crawling around.
- Eng (3/5): Poor -
- Dawood (8/5): Good! - Nice rooms, AC good, breakfast very good. Bathroom facility was also good. Cleanliness wasn't up to scratch (bed sheet had a stain on it) as well as soundproofing not really existent could hear the cleaners doing the room service next door as well as banging doors and knocking doors.
- Siska (10/5): Exceptional - This is the 2nd time we stayed in this place . They have spacious room ,facilities is okey and staff are lovely . Easy to go everywhere as this place closed with town center . Staff are lovely and helpful. Next time we will stay in here again . They should put mirror on the table as women need it for make up on . And probably out TV somewhere else in the bedroom area or put TV on the wall . In the bathroom there shower room and I think better use shower hose tha much easier if we want to clean feet or wudhu . Because shower that they put on ,once you inside the shower whole body will get wet .
- Siska (10/5): Exceptional -
- Tania (8/5): Comfortable - Enjoyed: Nice staff, good breakfast, spacious room. Good facilities in the room. Not so good: - Couldn't have a properly comfortable night because of the AC. Can't adjust fan, swing, or temperature, it just stays on blasting directly over the bed. - No rooftop vibe :( - Mall next door is dead, but fortunately there's a convenience store at least.
- Leong (9/5): Superb -
- Austin (10/5): - It was nice
- Nyoto (7/5): Good - Breakfast has a lot of variation and good taste. The shower head is not good and also the hairdryer doesn't run well (small, slow). Bathroom is also not that clean, there was a small cockroach.
- Raki (7/5): Bad experience in a bad hotel - The staff Although the staff were very friendly and helpful, the hotel itself was not clean. The walls were dirty as if they haven't been painted since the opening of the hotel. The bed linens and the towels were very old, and the duvet cover was torn. The room had so.e mosquito-like insects that stung us during our sleep. The location was very far from everything, and the area around the hotel was very dirty and stinky. I definitely won't go back there and discourage anyone who may decide to stay there.
- Maulana (8/5): Very good -
- Cheong (8/5): Very good -
- Sudjono (8/5): Very good -
- Sara (7/5): Good -
- Satria (10/5): Exceptional -
- Mourad (8/5): Very good - For a short stay
- Avan (9/5): Superb - room with good facilities , breakfast, clean towel garbage bin. - no face towel - no laundry bag
- Reuben (10/5): - Nice place, delightful staff
- Leevan (8/5): Very good -
- Morice (8/5): Very good - The staff are excellent. The standout staff members being Doni and Richard. Breakfast team, very good indeed. There is noise from the traffic and the early morning call to prayer, but this is Indonesia, we must have these things.
- Tim (10/5): - Rooftop pool has an amazing view of the city. Food was very good. Bathroom in our room needed some TLC and the shopping center attached is under construction so not much going on there yet
- Florentin (10/5): Exceptional -
- Andi (9/5): Superb -
- Josephine (3/5): Poor - Not so much noise complaints, the neighbours above us made alot of very loud noises in the night 01:40 The reception was not helpfull. Wanted to give us earplugs. Breakfast not recommendable for western travelers.
- Thomas (9/5): Really enjoyed our stay in Surabaya at that facility. - location, accomodating staff, excellent laundry service, tasty breakfast/dishes for dinner, good value for money Nothing to complain.
- Kristiina (9/5): Superb - Nice view from the rooftop with the swimmingpool. Room was clean and bed really confortable.
- Josephine (3/5): Poor - The rooms where spacies. Noise complaints room above in the middle of the night, reception was absolutly not helpfull to absolve the problem.
- Tumpal (8/5): Very good -
- Emma (9/5): Superb -
- Subramaniam (5/5): Midtown Just Average - Breakfast # Front desk average # Not good ambiance at the entrance # Shower water terrible. Blocked and can't even get a good shower
- Karim (7/5): Good - Breakfast was great room was specious all staff were sooo polite and helpful I saw roaches in bathroom but the front desk was helpful and changed my room
- Erika (10/5): Exceptional - Excellent service, comfortable room and delicious breakfast. The parking lot is a bit tricky for new visitors to find the direction from and to the hotel.
- Chao (10/5): - Good
- Sahal (8/5): Very good -
- Raghu (8/5): Very good - Compactness of the property and the staff Kitchen must be little big and can provide more utensils
- Mohammad (10/5): Exceptional -
- Tait (9/5): Large, modern room and friendly staff - The room was spacious and well-furnished. Sometimes housekeeping could have been less invasive
- Susi (8/5): Very good -
- Susi (8/5): Very good -
- Satria (9/5): Superb - Room size, cleanliness
- William (6/5): Pleasant - Excellent staff, very good breakfast, Several maintanance issues a unusable narrow rooftop swimming pool Located near a mosque with very loud calls to prayer from 3AM until after 5 AM Not an area where one can walk and explore the neighborhood
- Naw (8/5): The staff are friendly and helpful. -
- Chris (7/5): Good - Spacious and comfortable room with a great view. The staff we're good. The food was average. The pool was average. And generally the hotel needed cleaning, especially the windows. The kids play room was poor, with hardly any toys (all broken), and a sad broken slide and the tv didn't work. Numerous other minor imperfections. We expected more for the price compared to other cheaper hotels. And be aware the Marvell City Mall it is a part of is almost empty of shops as of Dec 23.
- Natalie (4/5): very disappointing would not recommend - The view from the room was nice The hotel room smelt like sewage, the pool was full of algae so our fingers went green after being in there, not enough water provided, every towel had a stain on it, the dinner food was old reheated and disgusting, the gym air on was always switched off so it was so hot in there, very businessman focused - just overall not a great place.
- Hussain (7/5): Good -
- Abdul (8/5): Very good -
- Anand (10/5): Exceptional - It's a beautiful well designed super comfortable place. Loved it. Nothing.
- Giles (8/5): I would definitely stay here again - The staff were friendly and helpful, and the breakfast was amazing. The restaurant food was also very good. Great having a nice gym and pool to use. The room was a little loud from outside noise at 3:30 am, the swimming pool area could be made more comfortable and modern with additional shade added. It would also be good if the room T.V allowed for Netflix. It's a shame the mall downstairs is mostly shut down. There were however a good many things for children to do at the mall and plenty of coffee shops. I believe the mall did not recover after Covid-19.
- Ni (3/5): Poor - good location cockroaches& dirty blanks and sheets
- Muning (6/5): - I booked the non-smoking suit rooms but it smelled so strongly like cigarettes.
- Deni (10/5): Exceptional - The Best... Nothing
- Abdul (9/5): Superb -
- Angela (8/5): Firstly appreciate the front desk staffs , they are helpful, patient during my stay here. - Room is clean, Good Breakfast and Friendly and Helpful Staff. Overall this Hotel customer Orientation is very good. Well stay. Come back again. Nil
- Eugene (9/5): Efficient - Good access to the city The windows get really hot on noon
- Wibowo (7/5): Good -
- Noorzidah (9/5): Superb - Spacious room with bedroom and kitchen. Long swimming pool. There's kiddie pool also. Next to gym. Large parking space. Good breakfast spread and value for money. There's hypermart at basement and carwash too. Friendly and helpful staff. No hairdryer and iron. No spoons to stir coffee.
- Melanie (10/5): Exceptional - Everything: Food was insane, Room is really big, clean and comfortable, Staff is super friendly, and the GYM offers most of necessary things you need (could be a little more) I wouldn't recommend the Massage (massage table, environment, relaxation) A lot of mosque in Surabaya - especially at the pool noticable
- Benedict (7/5): Quite a good and happy stay - Friendly staff, Clean rooms and good breakfast. Their shopping center was closed
- Mayang (10/5): Exceptional - I pretty much like about everything Love the staf The hotel was pretty much closer even become one with marvel mall and lotte Mart Surrounded by KFC and stuff Which makes us a lot easier to go get food and hang out around .
- Steffany (8/5): Very good -
- Denny (8/5): homies clean apathel with everything you need as travelers - Feels like home…. with generous kichen tools, micro, fridge access to parking lot
- Utku (7/5): Good -
- Sefrina (7/5): worth the price - price is super affordable and spacious room not so clean no staff in swimming pool area parking lot in the basement is confusing shower is not toddler friendly
- Naufal (10/5): - The room was a little hotter than desired, but overall experienced was great as the staffs were very polite and great.
- Dr (9/5): Superb - Room
- Mardiwu (10/5): Exceptional -
- Fransisca (8/5): Very good - love the cleanliness and spacious space, the hospitality of the staffs refrigerator or cooler a bit small can't restore much
- Muhamad (7/5): Good -
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