Crowne Plaza Nairobi Airport by IHG

Name: Crowne Plaza Nairobi Airport by IHG
Address: First Freight Lane, Nairobi, ke

Location: First Freight Lane, Nairobi, ke

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Amenities
The Crowne Plaza Nairobi Airport boasts a spa centre, sauna, and fitness centre for ultimate relaxation. Guests can unwind by the year-round outdoor pool or enjoy a meal at the on-site restaurant.

Modern Comforts
Each room is equipped with a flat-screen TV, private bathroom, and cozy seating area. Guests are pampered with plush bathrobes and slippers for a truly comfortable stay.

Convenient Location
Located at Jomo Kenyatta International Airport, this hotel offers free airport shuttle services. With nearby attractions like Nextgen Shopping Mall and Capital Centre, the Crowne Plaza is the perfect choice for both leisure and business travelers.

Book your stay at Crowne Plaza Nairobi Airport for a memorable and convenient experience.

Policies

Check-in: 12:00 PM - 05:00 PM

Check-out: 10:00 AM

Amenities & Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Sauna
Massage services
Packed lunches
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Kid meals
Public transport tickets
Infinity pool
Outdoor furniture
Coffee Shop on site
Fruits
Spa/wellness center services
Steam room
Beauty Services
Personal trainer
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Broadcast Live sport events
Happy hour
Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Free beach shuttle
Free pool cabanas
Pool sun loungers
Offsite parking discounted rates available
Game drive nearby
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Free bus station shuttle
Health or beauty spa nearby
Swimming nearby
Rooftop garden
Guest education on local ecosystems and culture
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Standard Room

The spacious double room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Standard King Room - Disability Access

The spacious double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Shower chair
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Standard King Room with Balcony

The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. Featuring a balcony, this double room also offers a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Suite, 1 King Bed (Customizable)

1 King Bed
646 sq feet

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 50-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Toilet grab bar height (inches): 28
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Shower grab bar
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Energy-saving switches
- Magnifying mirror
Standard Room, 2 Twin Beds, Balcony

2 Twin Beds
398-sq-foot soundproofed room with a balcony/patio

Internet - Free WiFi
Entertainment - 50-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Toilet grab bar height (inches): 28
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- LED light bulbs
- Restaurant dining guide
- Shower grab bar
- Doorbell/telephone notification
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Energy-saving switches
- Magnifying mirror
Junior King Suite with Balcony 2

Featuring free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a hairdryer and slippers. The suite features air conditioning, a mini-bar, a tea and coffee maker, executive lounge access, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Free gym access
- Concierge services
Standard Twin Room with Balcony

Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This twin room features air conditioning, a minibar, a flat-screen TV with cable channels and a balcony. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Standard King Room

The spacious double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Standard Twin Room

The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
King Suite

This suite features a hot tub. The spacious suite offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Sofa
- Dining area
- Electric kettle
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Free gym access
- Concierge services
Junior King Suite

Providing free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker and executive lounge access. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Electric kettle
- Executive lounge access
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Free gym access
- Concierge services

Guest Reviews

Karim (7/5): Relax - Clean, v good location for travelers, staff welcoming Expensive
Youssef (10/5): -
Sean (10/5): - Nice modern hotel... Great rooftop pool n bar... Good food n beverage choices... Very close to airport... Free airport shuttle was a nice touch
Joannic (10/5): -
Deb (10/5): Perfect for our onenight layover! - We needed a hotel for one night between flights. The hotel picked us up and took us back the next day. The rooms were lovely and the beds comfortable! Definitely recommend this hotel.
Sarah (8/5): -
Mathabo (10/5): - The stuff were great from when we arrived till we left they were very friendly and helpful. The room was also great
Rachel (10/5): -
Rany (10/5): -
Alena (10/5): - Отличное местоположение!
Elizabeth (9/5): -
Alexander (7/5): -
jp (7/5): -
Charlotte (10/5): Hôtel bien situé près de l’aéroport, parfait pour une escale ! - Hôtel bien situé près de l’aéroport, parfait pour une escale
Kjell (9/5): Everything worked well. - Very nice hotel and convenient for flying on odd times. Good airport shuttle. Peaceful and safe. Restaurant prices are maybe okay for gests from abrouad but for Kneyan standards very high.
Chakuchichi (9/5): -
Z2399NKjeffreym (10/5): Unexpected - The hotel staff are truly exceptional especially Sylvia and Daniel . Warm welcoming and extremely accommodating .
Hannah (10/5): - Great place to stay before a flight. The beds were very comfortable and rooms clean and spacious. We used the gym which was really great for a hotel gym. Also the pool looked very nice too. Room service meals were very delicious. We thought the buffet lunch was very overpriced but had really good food. The shuttle to the airport was great.
Mary-jane (8/5): - The convenience of being in the airport compound 2 staff..... Grace A and Antony (trainee) were extremely good. No shuttle waiting to pick me despite 2 emails to the hotel....... The restaurant prices are extremely high
Robert (7/5): -
Angela (10/5): Great stay near the airport - Convenience to airport, hotel was modern and clean, great room service N/A
Vanessa (9/5): - Nous étions en transit, la literie etait top, le service super. Nous avions besoin d'être proche de l'aéroport, le service navette fonctionne super bien. Rien à redire.
Miranda (8/5): -
Amanda (8/5): Convenient and comfortable - Near airport terminal
Judy Njeri (10/5): -
Petrus Daniel (10/5): Superb with a disappointing end. - I was pleasantly surprised by the Hotel as everything was perfect! Only negative was that while i was waiting in the lobby on a cold early morning for the shuttle, they expected you to pay for a cup of coffee…. Seriously?
Jason (10/5): Will book this every time when I come to Kenya - Very close to airport after long travel, room was very nice, food very good
Arya0909 (10/5): Good Hotel - Wonderful stay, rooms were clean and comfortable. The staff are friendly and welcoming. K9 was good.
Kawuki-Tyndall (10/5): Perfect for an early flight! - Excellent and friendly staff, super helpful and they made my stay very pleasant. Early shuttle was efficient and quick.
Zain (8/5): -
Esther (1/5): -
Mounissa (9/5): -
Chhotalal (10/5): Very convient location for air travellors at odd times - Very happy to be received at the airport and dropped , The shuttle drivers are very polite
Salim (10/5): -
Arie (6/5): Niks bijzonders - Schoon Ongezellig en geen lekker eten
Huretha (10/5): -
Lucas (9/5): Excellent hôtel tout prêt de l’aéroport - Gentillesse et professionnalisme du Personnel
Georges (9/5): - Close to airport, big rooms, restaurants Expensive food prices
roger (1/5): - room was below the gym and was noisy until midnight
Bettina (9/5): -
Chehineze (10/5): - This hotel has an outstanding level of service, this is thanks to the staff which is very caring and super efficient. Very comfy rooms. Super Easy pick-up from the airport.
Ian (8/5): Very happy all round. - Everything we wanted for a stopover. All good
SkipinPS (10/5): First class hotel that does not disappoint! - Comfortable, first class hotel that is conveniently located 5 minutes from the airport terminal. This is our second stay at in less than a month, and we can’t imagine staying anywhere else. The staff is incredible. Everyone is so helpful and accommodating. A special thanks goes to Elizabeth, Grace, Peter, Vincent and so many more special people who made our stays enjoyable.
Emilie (10/5): Parfait - Top Rien
Sarah (10/5): Tudo perfeito! - Passei uma noite no hôtel em trânsito entre voos. Tudo correu super bem. Tive transporte gratuito para o hotel, os funcionários são simpáticos e prestáveis, a comida deliciosa! Dormi super bem porque os quartos são escuros e com insonorização. Fiquei com vontade de voltar para visitar o Kenya e aproveitar mais das comodidades do hôtel.
Georgie (10/5): -
priscillaECP (10/5): take this option ! - Very conveniently located near the airport—ideal for late arrivals (I arrived at 1am). The airport pickup was punctual and smooth. Breakfast is included, and Mary/Maria 🫶 provided such warm and attentive service she really made the experience special. The room was clean, and I felt safe traveling solo as a woman. While it’s a small hotel, it meets all the essential needs
Jim (8/5): -
davidoL8426AZ (10/5): Great stay with excellent service and comfort - I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well maintained. The staff were friendly, welcoming, and always ready to help whenever needed. The environment was peaceful, and the services provided were excellent. I especially appreciated the good customer service and the attention to detail. The location was also convenient and made my stay even better. I would definitely recommend this hotel to anyone looking for a pleasant and comfortable experience, and I would gladly stay here again.
marthakJ4300XT (10/5): Superb - The exeperience was exceptional.. The staff are friendly and welcoming esp our waitress Mary who was patient enough and very precise😍😍😍😍 will recomend her to my clients
Craig (8/5): - Good service Cost
natalieoY8235FY (10/5): Lunch in Kitchen 9 - I really enjoyed the croquettes from the buffet. The service was amazing. Sylvia was warm and welcoming. I highly recommend
953matildaj (10/5): Loved it! - Crowne Plaza Nairobi Airport is a fantastic hotel that happens to be incredibly well located. Nearby the Airport with a complimentary shuttle, getting here is effortless. Chef Arun's food is outstanding. Every dish was thoughtfully prepared, rich in flavor, and beautifully presented. Genuinely one of the best meals I've had in a long time. The entire staff made the stay truly special. Everyone was warm, attentive, and went above and beyond without you even having to ask. You feel looked after from the moment you walk in. Fantastic hotel, incredible food, and a team that genuinely cares. Cannot recommend it enough.
adamdZ9430IZ (10/5): Great hotel, nice breakfast - Great hotel, breakfast was very good and Sylvia was very friendly and looked after us.
Ian (10/5): Excellent Nairobi airport hotel - All very good, including good shuttle and excellent staff All good
Peter (8/5): Great airport hotel for arrivals into Kenya - Friendliest staff as usual
Uta (10/5): -
Sonia (10/5): Endroit parfait pour passer une nuit en escale à Nairobi - Excellent service. On nous attendait à l’aéroport. Très bon buffet. Très sécuritaire. L’environnement de l’hôtel
K5713VWpankajp (10/5): Trip to Kenya - Very good location, amazing atmosphere, very clean and hygienic rooms, valuable facilities, very culm and relaxing place very well maintained food quality and amazing service and excellent amenities! I met chef Brahmanand he offered some excellent food and we enjoyed lot!
A7651REfaithw (10/5): I'm looking forward to coming back again with my friends and family. - My experience there was amazing l loved the ambiance is calm and comfortable. The environment is clean, well-lit, and welcoming, making it a nice place to relax and enjoy a meal. I was warmly welcomed to the restaurant by Chef Arun, who was friendly and professional. He took time to explain the menu and helped me choose what I would like to eat, making me feel comfortable and well attended to. I was warmly welcomed to the restaurant by Chef Arun, who was friendly and professional. He took time to explain the menu and helped me choose what I would like to eat, making me feel comfortable and well attended to.
P6452EEchrisj (10/5): Great Food and Warm Hospitality - I had a great experience at Crowne Plaza Nairobi Airport. The hotel itself is excellent, but the service is what really stands out. A special shout-out to Chef Arun for the incredible food and his warm, attentive service. He made us feel right at home. The meals were delicious and the entire atmosphere was very welcoming. Highly recommended for anyone passing through Nairobi!
faithw385 (8/5): Amazing my experience was wonderful especially the food was delicious and a good portion - Chef Arun’s food is tasty and well prepared. The dishes are nicely presented and have good flavour. The portions are satisfying, and the quality is consistent. Overall, the food is enjoyable and meets good standards.
Gabriela (10/5): - Thank you for lovely stay. Nice roof top pool/bar.
Vaupell (8/5): Goed hotel, prima service, handig voor een overnachting als je vluchten niet op elkaar aansluiten - Het personeel, de service(bereidheid) Communicatie over de ligging van het hotel. Bij de beschrijving stond dat deze op de luchthaven is, maar dat is niet het geval. Het ligt er net buiten, waardoor je langs de douane op moet en dus een visum moet aanschaffen. Dat stond niet duidelijk omschreven op de site van Booking.com.
Tony (9/5): Great place to stay after a long flight and the staff are fantastic, I would stay again. - Great location to the airport with free transportation to and from the airport. I just messaged before our flight with flight times The breakfast was included with the fee I paid, so was a little on the expensive side with no breakfast included. We did pay for the breakfast and there was a lot to choose from, but the breakfast was a little on the pricey side, but was very nice.
kinavuidi (9/5): Je recommande cet hôtel !!! Le personnel de l'hôtel est très professionel !!! Bravo - Hotel magnifique, le personnel très gentil et accueillant. Le système de navette gratuite...
Christina (10/5): -
shwetasS4413SK (10/5): Great experience! - We had a short but wonderful stay here. The location is good, very neat and extremely helpful & friendly staff. The food was superb, shout-out to Chef Brahmanand Lazizi and his team for an exquisite spread! Highly recommend 👍
GoPlaces769885 (10/5): Stay Experience - Attentive and friendly staff. Especially the Manager on duty Tanuj and the Concierge Calvince assisted me with my issue with flights. Great stay. Highly recommended. Close to the airport.
366sidharthm (10/5): Comfortable family stay at Crowne Plaza Nairobi, clean rooms, helpful staff - I visited Crowne Plaza Nairobi with my family, and we had a very good experience. From the time we arrived, the staff made us feel comfortable and welcome. The check-in was smooth and quick. The room was clean, spacious, and well maintained, which made our stay relaxed and pleasant. Everything we needed was provided on time, and the staff was always polite and helpful. I would especially like to thank Mr.Tanuj for his kind gesture and excellent service. He was very helpful and made sure our family was comfortable throughout the stay. His support really made a big difference to our Crowne hotels stay experience. Overall, we had a nice and comfortable stay. I would surely recommend this hotel to others, especially for family visit.
Aleksandr (9/5): -
Paul (8/5): Overall, a super hotel v close to the airport - Location works. Staff always amazing. Food too is superb. Superb size room. Well appointed. Great gym there too. Hot water not so hot. That’s a first in many stays. Several sockets not working. Staff should check routinely. Reported on check out so hopefully they check and sort.
sumitkmehtagroup (10/5): Great day with great deals at Crowne Plaza Nairobi - Good hotel just near to airport, great service, and Kudos to Chef Brahmanand Lazizi for mouth watering food.
899rajneeshk (10/5): Great experience - It was a great experience. Good room, amazing options for food and Chef Brahmanand was there to assist as all the time.Great breakfast buffet and great service.
177kajals (10/5): Great food and worm hospitality - I had a wonderful experience at Crowne Plaza Nairobi Airport. The hotel is very well maintained, clean, and hygienic. I visited for lunch and was warmly welcomed by a gentleman named Tanuj, who explained the available options of buffet and à la carte. He kindly escorted me to the restaurant, which made the experience even more pleasant. At the restaurant, I noticed Chef Brahma carefully checking the buffet and interacting with guests. He recommended several dishes, but I chose to try Indian cuisine. The food was absolutely amazing—very authentic and full of flavor. Overall, it was a great dining experience, and I would definitely recommend this hotel for both stay and dininig also thanks for great service by Brighton
28upendrap (10/5): One of the best stays - Efficient and luxurious place!!
509satendrap (10/5): Amazing experience - Thanks to Chef Brahmanand for an unforgettable meal.
Evgeniya (10/5): - One night only, no breakfast experience due to early morning flight. Dinner buffet at the restaurant was very good! Thank you!
Nayla (1/5): - Informations trompeuse !!! J'appelle la veille pour demander si je peux accéder à l'hôtel sans autorisation légale en étant en escale, on me répond que oui. Je réserve et une fois a l'aéroport on m'informe que ce n'est pas possible, des agents de l'aéroport tentent même de me corrompre pour payer les douaniers chose que je refuse. J'appelle le service de l'hôtel ils font mine de ne pas comprendre ...
mikekR5875MJ (10/5): Good service - I had my lunch in the restaurant at kitchen 9 ... I was served by Mary ..the buffet was great...I enjoyed the kind and service from Mary made the experience good 👍🏼
isaacoB2079EJ (10/5): Good experience - Very clean place I was in kitchen 9 restaurant for lunch and I got a chance to be served by Mary the food was good and delicious..I enjoyed together with my friends I recommend my this place.thanks Mary for the good service
Happiness00835663278 (10/5): Good room, amazing options for food and director of Culinary Chef Brahmanand was there to assist as all the time. - The best hotel in JKIA Nairobi area
Lorraine (8/5): Alright for a stopover. Breakfast could be better - Breakfast was poor considering
Fenja (10/5): -
Linda (8/5): -
Lorraine (8/5): Perfect for a stopover - Access to the airport, ease of connection for airport transfer to and from airport The room had evidence of food that was previously consumed in the room. This was pointed out to the staff at checkout and was disappointed that this was the case
MaxBaderman (10/5): Best experience at the crowne plaza - The best experience ever at the pool bar with , I have been to different hotels around the world because I travel a lot and Blessing stands out ,, the best bartender ever ,very well balanced babyguiness shooter made by him Will definitely recommend
Ayub (10/5): Top win for the staff, and equally great for the condition of the facilities. - Absolutely amazing staff who were all warm, friendly, professional and extremely kind. The facilities are immaculately kept, and my room was sparkling clean. The Kitchen 9 experience was amazing, with staff who went out of their way to accommodate my very special diet by combining different items for me. The shuttle service was excellent as well. A special mention to the waiter in Kitchen 09 and the porter who assisted me to my room. Unfortunately, I forgot their names, but their service and kindness were truly appreciated. The rest of the staff were extremely helpful as well. One area for improvement would be to offer more options for the airport terminal drop-off shuttle from the hotel. Having only one shuttle every hour can be limiting and inconvenient. That said, the pick-up shuttle on arrival is excellent and works really well.
Judith (7/5): Served a good purpose - Location More frequent complementary airport shuttles would be nice
Annette (9/5): Good location for airport with good security. - Good security, close to airport.
Cristina (10/5): -
Lee-Anne (9/5): - Staff were absolutely amazinbg The downside on both our stays was waiting for the airport shuttle
Jo (10/5): -
remi (10/5): - Le confort de la chambre , le rooftop ..
Theodor (8/5): Pleasant airport hotel with very serviceable staff. -
Svetoslav (10/5): A nice hotel close to the airport - Cleanliness of the room, the coffee bar at the ground floor N/A
Tanno (8/5): - Taxi service
michelle (9/5): Muito conforto próximo ao aeroporto. - O transfer de ida e volta do aeroporto para o hotel está incluído na diária (super confortável e pontual). Muita segurança para entrar no hotel e nos quartos. Instalações confortáveis, rooftop com vista para o parque nacional. Spa aberto até as 22h, opções de restaurantes 24h no hotel, academia 24h e piscina até as 22h. Só passamos uma noite e foi ótimo! O valor do café da manhã era muito alto! Mais de 100 dólares por pessoa.
denijsv2026 (10/5): Good place away from home - Very nice hotel wonderful staff Best capuchino s ever by waiter dennis at breakfast
Claes-Olof (1/5): - Var aldrig där. Vistelsen var avbokad