The Imperial Poonam Hotel

Location: G.T. Road, Opposite to Municipal Corporation, Phagwara, Punjab, 144401, Phagwara, IN

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Newspapers in lobby (surcharge)
• Free WiFi
• 24-hour front desk
• Terrace
• Luggage storage
• Concierge service
• Elevator
• Free breakfast
• Safe-deposit box at front desk
• Smoke-free property
• Tours/ticket assistance
• Free wired internet
• Free self parking
• Free valet parking
• Free buffet breakfast
• Newspapers in lobby (surcharge)
• Banquet hall

Rooms Available

• Business Double Room, 1 Bedroom

  1 Twin Bed

  Overlooking the city

  
  

  Layout - Bedroom, dining area, and sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Desk
  • Private bathroom
  • Bottle of water
  • Wheelchair accessible
  • Free newspaper
  • Daily housekeeping
  • Room service (24 hours)
  • Separate sitting area
  • Separate dining area
  • Free WiFi

Guest Reviews

• Harjinder (8/5): - Staff were excellent, reception was outstanding, especially Thrusti
• Chandra (10/5): - Very nice , clean and safe but food price higher than other hotel
• MOHAN (8/5): - Good place to stay .
• Roop (6/5): - .
• Parvinder (8/5): - Property was clean but it could do with more indepth cleaning i.e. ensuring each table was cleaned thoroughly and glasses were cleaned in dining area. I saw a bug walking on the table and in between the tissues. Wasn't much to do within walking distance so had to travel in car or 3 wheeler. Bathroom was a slight let down as toilets were never thoroughly cleaned and there were cobwebs by curtains and rotting wood. Mini fridge was giving off heat so had it replaced. Lifts didnt work for 3 days. No hot water in shower on last night of stay. Wi fi connection wasn't reliable as would drop off during peak hours. Despite all this, the staff were polite and apologetic and dealt with issues. Food was fresh and tasty. Staff in room service would always check if I enjoyed the meal or if I needed anything else.
• Parvinder (8/5): - When we arrived the lift wasn't working for 4 days so we had to use staff lift or walk 3 flights of stairs. On our last night, the boiler broke down so no hot shower. Despite that, staff are friendly, polite and answer your calls. Food was lovely.
• Satvinder (8/5): - The bathrooms need updating and the menu in the restaurant in particular the vegetarian main menu dishes needs a more varied choice,currently the vegetarian main dishes are very limited. Overall the hotel was value for money and would recommend it.
• Bikramjeet (10/5): - 👍
• Nirmal Singh (8/5): - Nice hotel to stay in, clean and tidy. Staff friendly. Could have more options on breakfast but nice. Surrounding not so great near highway.
• harjinder (10/5): - Next time I will be there again
• harjinder (10/5): - Good safe and nice staff
• Parveen (10/5): - Good location and staff is really nice.
• Jarnail (6/5): - I was not happy with the cleanliness of the shower room. The staff were very friendly. They do not offer a continental breakfast I.e only one option of juice and cereal. It would be good to have a self serve coffee machine.
• Balbinder (4/5): - Booked this for my elderly parents, mother in wheel chair and father with limited mobility, had requested room on ground floor and breakfast in bedroom. The hotel do not respond back to any requests special requests or to emails following booking. On arrival, parents requested room on ground floor or lower floors, breakfast in bed room. The front desk reply was that all guests must come down stairs for breakfast during set times and they have no rooms on ground floor, they are unable to cater for anyone with limited mobility. My parents accepted the front desk advice, i then contacted Expedia regarding this, they contacted hotel and again could not really help. The hotel is not designed for guests with mobility problems and sadly they advertise breakfast in bedroom but will be informed it’s not available and it’s hotel policy all guests eat in the main dining area. Luckily their stay was booked for 7 days and booked another hotel for the remaining 35 days, that catered for disabled customers. They were on holiday for a family wedding and the other family members too booked the same hotel which was slightly further away but well worth the journey for the quality of rooms, facilities and excellent customer service.
• Ashok (8/5): - The property is situated close to amenities,staff are very polite and cheerful.reasonably priced. I would recommend this hotel for business or family stays. If I was to come to Phagwara again then I would book this hotel without hesitation.
• aarinder (10/5): An excellent hotel with great food and service - Stayed for a week and the hotel was great. Central location to all places. The food was great and nice cocktails. The staff were very friendly. I would stay here again.
• Kamal (8/5): - Very convenient location. The staff was pleasant. Laundry & room service was good.
• Verified traveler (6/5): OK for a night. - Noisy - party downstairs went on till 1am. we stayed at Ramada Jalandar and decided to be nearer family by moving to this hotel in Phagwara - this hotel was about the same condition as Ramada (out-dated, dusty, didn't feel clean)....ok for a nights stopover but no longer than that.
• Bupinder (6/5): - For the locality, the place is central. Our first night they had a wedding reception and the music blasted until 2:00 am. Then at 4:00 am the band started again. A call to the front desk didn’t help stop the music.
• Sukhbir (10/5): - Excellent hotel. The staff really looked after us during our stay.
• Tom (6/5): Location was great walking distance to shops - The staff could not have been more friendly, the exchange rate for the pound was excellent, didn’t have hot water for shower 2 days out of 3, towels and bedding was washed and clean but the white was a washed out white, rooms a bit small, food was cheap and excellent eat in hotel every night breakfast just ok Price was really cheap for rooms and would stay there again
• Verified traveler (8/5): - Hotel in good location for phagwara. Friendly and helpful staff.
• Verified traveler (4/5): You get what you pay for? - Most Hotels have an upgraded lobby to entice you in.....you are NOT going to sleep in their lobby....this goes for the Poonam Hotel....bring the rooms up to international standards....light switches as you entered the room were hanging off..literally and had gaps to the the wires....apart from the risk of getting electricuted the breakfast was fabulously....and staff performed well.

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