Aldea Thai by Playa Moments

Name: Aldea Thai by Playa Moments
Address: Calle 28, Zona Federal Maritima, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Location: Calle 28, Zona Federal Maritima, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Stay with Lively Amenities
Indulge in a well-rounded experience at this aparthotel, offering an outdoor pool, tennis court, and fitness center for your pleasure. Enjoy free Wi-Fi and concierge services, along with a complimentary daily reception. Unwind at the bar/lounge or beach bars.

Convenience and Comfort
The apartment showcases a private pool, decorated interiors, and a fully equipped kitchen. Relax on the furnished balcony and enjoy entertainment with a flat-screen TV, DVD player, and cable programming.

Prime Location for Exploration
Located in Downtown Playa del Carmen, steps away from Mamitas Beach and Quinta Avenida, this upscale retreat offers easy access to nearby attractions and airports. Book now to elevate your getaway experience!

Important Information

Pool access available from 9:00 AM to 9:00 PM.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.
The property is professionally cleaned.
Contactless check-in and contactless check-out are available.

Policies

Check-in: 03:00 PM - Anytime

Check-out: 11:00 AM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and key retrieval information. The host will greet guests on arrival.

Amenities & Facilities

Fitness facilities
Health or beauty spa nearby
Express check-out
Carport
Free beach club nearby
Free WiFi
Swimming pool
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
Infinity pool
Elevator
Fitness facilities
ATM/banking
Snorkeling nearby
Scuba diving nearby
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Express check-out
Smoke-free property
Express check-in
Pool umbrellas
Tours/ticket assistance
Free wired internet
Wheelchair accessible parking
Free reception
Parking (limited spaces)
Access to nearby outdoor pool
Free self parking
Airport transportation - pickup (surcharge)
Free grocery shopping service
Pool sun loungers
Internet access
Eco-friendly toiletries
Carport
Garage
Health or beauty spa nearby
Swimming nearby
Water sports equipment
Free beach club nearby
Wheelchair-accessible van parking

Rooms Available

Apartment, Multiple Beds (ATA11 – 2-Bedroom Suite Near the Beac)

2 Double Beds and 1 King Bed
900-sq-foot individually decorated room with a balcony

Layout - Separate dining area
Relax - Private pool
Internet - Free WiFi and wired internet access
Entertainment - 55-inch flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning
Accessibility - Accessible bathtub
Eco-friendly - Eco-friendly toiletries
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Private bathroom
- Kitchen
- Private pool
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Shampoo
- Wheelchair accessible
- Ceiling fan
- Premium bedding
- High-speed internet access
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- Furnished balcony or patio
- No cribs (infant beds)
- Separate bedroom
- Bedsheets provided
- Highchair
- Blender
- Griddle
- Soap
- Guidebooks or recommendations
- Laundry detergent
- Restaurant dining guide
- Accessible bathtub
Apartment

1 King Bed
Features a private furnished balcony/patio

Layout - Bedroom
Relax - Private pool
Internet - Free WiFi and wired internet access
Entertainment - 55-inch flat-screen TV, cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Hair dryer, towels, and shampoo
Practical - Safe, highchair, and iron/ironing board (on request)
Comfort - Air conditioning
Accessibility - Accessible bathtub
Eco-friendly - Eco-friendly toiletries
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- DVD player
- Microwave
- Kitchen
- Private pool
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Shampoo
- Ceiling fan
- Premium bedding
- High-speed internet access
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- Furnished balcony or patio
- No cribs (infant beds)
- Separate bedroom
- Bedsheets provided
- Highchair
- Blender
- Griddle
- Soap
- Guidebooks or recommendations
- Laundry detergent
- Restaurant dining guide
- Accessible bathtub

Guest Reviews

Rebecca (8/5): Solid accommodations - Comfortable stay... not a 5 stat accommodation but it is very solid ... excellent locations... few steps from the beach and block from the strip. Some of the facilities are outdated, but decent property... decorations are nice and communication was solid.
Ramon (10/5): - El lugar es excelente el personal de ai muy buen servicio,solo el personal que era mi coordinador la verdad muy decepcionado de el no me contestaba los mensajes y nunca lo miramos
Verified traveler (10/5): - Amazing hotel / resort!!! There is only one drawback and it’s not only for this reso
Verified traveler (10/5): - Súper hotel Invitado a volver a regresar Súper buena ubicación Súper grande y espacioso el cuarto que nos tocó
Verified traveler (8/5): - This was my 2nd time staying at this property. The location is great being a block to the beach and a block to avenida quinta. Good property but can use a few improvements in offering more things as their neighboring properties are providing more options and incentives.
Verified traveler (2/5): - Suite au décès de ma femme, j’ai été expulsé de ma chambre, j’ai dû louer un condo pour 2 semaine à mes frais, ils ont refusé de me reloger
Verified traveler (8/5): - Buena ubicacion, apartamentos amplios. La atencion del anfitrion deficiente, hubo un problema con una tuberia tapada y nunca se obtuvo respuesta, la solucionamos nosotros.
Verified traveler (4/5): - El establecimiento no tiene servicio diario ni te cambia las toallas aún que no solicites. El lugar está en malas condiciones la pintura levantada y tiene moho.
Gustavo (10/5): - Excelente
Verified traveler (8/5): - The Suite was great but the hotel looks like it was under construction. Elevator wasn’t working, fountains were empty the whole week we were there and there were restoration at the lobby.
Verified traveler (6/5): - Nice pool and they get you directions and taxi if you need
Verified traveler (2/5): - Quise comunicarme varias veces con algún representante de playa moments y nunca se comunicaron. Se nos olvidó una maleta en el departamento y quisimos contactarlos para que nos ayudaran a recuperarla y nunca quisieron contestarnos ni llamadas ni mensajes. La limpieza era pésima, no eran para lavar un traste. Horroroso!!!
DSME (8/5): - Excelente ubicación...............................
Verified traveler (6/5): - Limpieza deficiente. Buena ubicación. Servicios en habitación sin funcionar, teléfono y televisión
Erlend (2/5): Ikke bestill hos Playa Moments - Aldea Thai er et leilighetskompleks og ikke et hotel! Flere tilbyr utleie her og et av disse selskaper er Plata monebts. Playa moments bryr seg ikke om sine gjester. Vi fikk et rom hvor det kun var en dør mellom rommene og vi hørte hver minste lyd, spesielt ettersom det var fest i naborommet de første 3 nettene av oppholdet. Vi sendte klager til Playa Moments på mail, men disse ble ikke besvart. De tok heller ikke telefonen når vi ringte, men svarte kun når resepsjonisten ringte. Bo gjerne på Aldea Thai, men ikke bestill oppholdet hos playa moments
Whitney (2/5): Stay anywhere but here!!! - The hotel was extremely run down. The mirrors had black paint splattered all over them. The sink in the bathroom leaked all over the bathroom floor when running. The tub had mold all around it’s edges. The pictures online are clearly very very old. The beautiful fountains were drained and filthy. The employees working there were not friendly. Our ocean view room was blocked by scaffolding and men painting. But i would say the worst part was that at 11:00 on the dot they send someone to your room to wait in there with you waiting for you to check out. Not once were we asked how our stay was or if we had a nice vacation. The guy came in to count towels and look over the extremely previously damaged apartment and not once asked how the trip was. It took 2 hours to check in as the first 3 apartments we were shown were in even worse condition then the one we finally stayed in. I’m not the type of person to write reviews ever but in this case I’ve been going to Playa for over 15 years and never stayed somewhere so run down and treated so horribly.
Ana Elisa (10/5): - Muy bien!! Ubicación excelente!! Buen lugar!
Pini (6/5): Nice and good location - nice apartment with the privet pool, good location, every two days cleaning service use to come and change towels and fix the beds. the only problem was the toilet flash was terrible, terrible and more TERRIBLE i become the plumber and add to fix it after every use handy men try to fix it but no luck. kitchen was good but no stove as they say. nice 3 smarts TV beautiful back yard with a privet pool but very cold water if water was heated then we could use it. bed's was not the best. staff was OK
Mitch (6/5): TOO NOISY!! - Constant construction noise all day long! There was a bar an restaurant below my room open till 3am every day!!!!!!!!!!!! Loud neighbors next door an walls paper thin!!
Andrew (10/5): Perfect Playa condo - Place was beautiful, and in a great location. It was exactly what we needed for our family, and we would recommend it highly to anyone staying in Playa del Carmen. Only very slight negative was the seemingly random closing time of the swim-up bar at the pool. Not a big deal - just one night we were counting on a drink and snacks for the kids, and had to go put a shirt on and walk 50 metres. If that's the biggest complaint, you know things are great - and they were great!