Ryotei Matsuya Honkan Suizenji

Location: Chuo-ku Suizenjikoen 23-1, Kumamoto, jp

Star Rating: 4 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 04:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Massage services
• Non-smoking throughout
• Public Bath
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Secured parking

Rooms Available

• Japanese and Western-style Room, Type B, Non Smoking

  2 Large Twin Beds and 2 Twin Futons

  355 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator, room service, and free bottled water

  Sleep - Premium bedding, turndown service, and bed sheets

  Bathroom - Private bathroom, shower, slippers, and free toiletries

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Slippers
  • Bidet
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • Room service
  • Turndown service
  • Free WiFi
  • Bedsheets provided

• Japanese and Western-style Room, Type A, Non Smoking

  2 Large Twin Beds and 2 Twin Futons

  538 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator, room service, and free bottled water

  Sleep - Premium bedding, turndown service, and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Private bathroom
  • Slippers
  • Bidet
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • Room service
  • Turndown service
  • Free WiFi
  • Bedsheets provided

• Room with Tatami Area

  Features Western-style beds and a tatami (woven-straw) seating area. This air-conditioned room includes a flat-screen TV, a safety deposit box, a fridge and an electric kettle with green tea bags. Bathroom comes with a bathtub, a shower and private toilet.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Drying rack for clothing
  • Toilet paper
  • Adapted bath
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Yukata
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Room with Tatami Area and Shower

  Providing free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. This quadruple room is air-conditioned and features a seating area with a flat-screen TV, a coffee machine, a wardrobe, a safe deposit box, as well as a carpeted floor. The unit offers 2 beds and 2 futons.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Yukata
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Japanese-Style Room with Shower

  The family room features air conditioning, tatami, as well as a private bathroom boasting a shower and a bidet. The family room has carpeted floors, a seating area with a flat-screen TV, a coffee machine, a wardrobe, as well as a safe deposit box. The unit has 4 futons.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Yukata
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Hiroko (9/5): -
• Marjoleine (10/5): Besutiful Japanese stay in Ryotei Matsuya - Beautiful Ryotei - sehr schöne Zimmer - private Onsen Aufenthalt möglich - sehr freundliches Personal. Und wie immer herrlich Stil.
• Mathew (10/5): -
• Tomas (10/5): Dont miss if you are in Kumamoto - One of the best spa during our trip in Japan and excess to sensujikouren, an excellent park. It was an 7-10 minutes walk to the tram.
• Christine (9/5): -
• TAKE (10/5): -
• SATO (10/5): -
• Emiko (10/5): -
• byungdon (10/5): -
• Saowanee (8/5): จนท. น่ารัก - อาหารเช้า ห้องออนเซนเล็ก
• Saowanee (8/5): มีเครื่องดื่มอัลกอฮอล์รอบดึกฟรี - อาหารเช้า ออนเซนหญิงกับชายแยกเป็นช่วงเวลา และห้องออนเซนเล็กมาก
• Graham (9/5): An excellent and comfy place to stay in Kumamoto - A lovely warm welcome. The lounge was great. The floral arrangements throughout were lovely and fresh. The park nearby is well worth a relaxing walk. Trams into the centre were easy to find and use. Recommended. The family onsens were small, even for two adults.
• Marta (10/5): -
• Marianne (10/5): Voortreffelijk! - Wat een luxe! Allereerst wat een super warm welkom bij binnenkomst. Groene thee en koekje. Uitleg over de spa(bad+sauna). Koffers werden naar de kamer gebracht. Super personeel. Super behulpzaam en aardig. Alles was zo perfect verzorgd. Ruime kamer met de meest heerlijke bedden en kussens. Spa/sauna is inbegrepen. Prive bad kan je boeken. Het loungegedeelte heeft een bar waar je gratis snacks en drinken kan pakken. Geen ontbijt
• HSIN NIN (7/5): - 整體以市區來說算不錯~早餐好吃! 泡湯設施可以再提升~
• Johannes (10/5): -
• YOSHIDA (10/5): -
• ＳＵＩＹＵ (8/5): -
• Pan (10/5): - Beautiful rooms, food, and baths
• Santiago (10/5): Wonderful Ryokan and Access to City - Staff and facilities are superior. Access to private and public baths, restaurant across the street and directly next to a convenience store. Floor and bedding were a little tough.
• Ching Man (5/5): A bit disappointed about the stay - Cleanliness Spacious Staff not helpful
• Cros (10/5): -
• 直哉 (10/5): 最高 - 清潔でこじんまりして家庭的な雰囲気
• Clinton (8/5): -
• JAE SANG (7/5): -
• kouji (10/5): -
• Nick (9/5): A great experience where luxury meets tradition! - A very nice luxury + ryokan traditional feel. Service was excellent. We felt like VIPs from the moment we parked our car. Room was nice and quiet. Getting the passes to go to their affiliated luxury spa and sauna across the road was a bonus. There is one public bath and made available to men and women at different times. This means we had to plan our itinerary according to the timing and can’t onsen at the same time. The private bath is only available after 4pm, which I have provided my feedback for them to consider making it available in the morning too.
• Taka (10/5): - スタッフの方々がとても親切に対応してくださった。朝食がとてもおいしかったです。部屋も綺麗で快適に泊まれた。
• Takayama (7/5): -
• Makoto (10/5): -
• Gatien (10/5): Séjour fabuleux dans un hôtel à côté du jardin Suizen-ji - - L'emplacement : l'hôtel se situe à proximité du jardin Suizenji, ce qui m'a permis dès le premier soir d'admirer les différentes illuminations nocturnes proposées dans le cadre du "Lux Night Kumamoto 2025". Si vous venez à Kumamoto prochainement, c'est vraiment un événement à ne pas rater. - La disponibilité et la gentillesse du personnel de l'hôtel. - Le confort de la chambre Rien.
• Sophie (8/5): Hôtel cosy, hospitalité et raffinement - Accueil, décoration, qualité du onsen, propreté, bien placé à côté du jardin Nil
• Winston (8/5): -
• Marie-Laure (9/5): -
• Markus (10/5): -
• Zhirou (10/5): Would stay again. - Lovely service, nice onsen. Location more suited for travellers with a car.
• Alex (10/5): -
• Kate (10/5): Perfect place to stay on Kumamoto if you seek high quality experience and service. We will always return here - The hotel is wonderfully appointed as the thoughtful amenities, beautiful food, and comfortable beds. The location next to Suizenji garden is optimal. Most importantly, the staff is incredibly helpful. They were instrumental in helping us to ship oversized packages to our next destination. We are eternally grateful for their problem solving and commitment to service. There is nothing to say here.
• haruka_ck (10/5): -
• Jay (9/5): Helpful staff and going out of the way with guidance to local attractions - Very helpful staff parking on busy street difficult but staff took care of car
• luna_wang (10/5): -
• Bertrand (8/5): Établissement un peu vieillissant mais la différence avec les autres établissements est qu’il y a une piscine privée et -
• yi (10/5): - 員工非常友善！ 一下車馬上幫你拿行李 一樓還有喝到飽的酒 旁邊有7-11很方便
• Silvia (10/5): -
• Francis (9/5): Bon hotel - La Proximité avec le jardin Suizenji , le personnel très aimable Climatisation un peu bruyante, un peu cher
• KOYO (10/5): -
• Bruce (7/5): -
• ?? (10/5): - 上品で風情のある旅館でした．残念な所はお風呂が一つで男女時間制交代でした。が温泉はとても良かったです。
• Verified traveler (8/5): - 設備は古いですが綺麗に清掃されており、不快感はありませんでした。隣が水前寺成趣園で散歩するにはちょうど良い立地です。　 市街地からは少し離れてますがタクシーで10分なので不自由なしです。
• Chrischeri (10/5): Beautiful hotel in green neighborhood with great connection to downtown - The hotel is right be the Suizenji park and the associated trails along the river. It's very peaceful and beautiful. Good for birdwatching. It's also right near the tram into the center of the city right up to the castle stop (Y180 flat rate) which is really convenient and cheap. The hotel itself is really well appointed and has 2 private and 1 public onsen which was really nice.
• Jo (9/5): Superb - Beautifull traditional room, right next to the garden we wanted to visit. Staff is very friendly and there is parking on site.
• Stephen (8/5): Very good -
• Peter (10/5): Wonderful staff, great service, lovely onsen/bath area, lovely hotel, highly recommend. - We made a mistake on our arrival date, the staff were wonderful, found rooms for us with no fuss and then helped with dinner booking at nearby restaurant. The private onsen was great and the rooms were very clean and spacious. I would highly reccomend. Nothing to highlight.
• Chantana (7/5): Good - Nice & helpful staff.
• Richard (9/5): Superb -
• Markus (8/5): Very good -
• Alice (8/5): Comfortable - It’s located at the beautiful park. Drive to reach is better than public transportation. The staffs were very nice.
• Siqin (10/5): Exceptional -
• Jane (9/5): The place was great for its value. - The onsen water was very smooth! The fact that the public onsen had to switch between men and women so I could not go for onsen at times I wanted.
• Amanda (9/5): Elegant Japan - The ryokan is great - luxury and tradition in one. It is near Suizenji Park and guests get free admission. That was a highlight. It is quite far from anything other than Suizenji though - too far with luggage from tram stop, and very few dining options close by. It was not possible to have dinner at the ryokan unless pre-booked. This would probably have been best.
• Moymoypig (10/5): Excellent hotel - 1. great staff, excellent customer service, exceeded our expectations everything is great
• Cher (8/5): Very good -
• Alexander (10/5): Exceptional -
• Patrick (9/5): Superb - The rooms were very comfortable and the facilities were excellent. The onsen was fantastic! Best of all, the service given to us by all of the hotel staff was superb!
• Patrick (10/5): Exceptional - The hotel is very elegant and the rooms are very comfortable. More importantly, the hotel staff were very helpful and kind. Our experience was wonderful!
• Elise (10/5): Exceptional -
• Catherine (9/5): Friendly service - Hotel room is spacious. good check in service. hotel staff is very helpful, taking extra step to help me on locating lost item on JR train.
• ???? (10/5): - 老舗の旅館です。ゆっくり時が流れる感じがしてゆっくり過ごす事が出来ました。
• Satoko (10/5): - ベランダ付きの部屋に泊まりました。部屋がとても広く清潔で、一泊では勿体無いくらい快適なでした。仕事終わりだったのですが、疲れがすっきり取れました。そしてスタッフの方々がとても丁寧で、心のこもった接客をしてくれます。次の日の朝ランニングをしたいと話をしていたら、次に受付を通る時、わざわざランニングに合うルートを地図付きで教えてくれました。次に熊本来た時もここに泊まりたいです。ステキな思い出を本当にありがとうございました。
• Verified traveler (10/5): Amazingly cozy place for family holiday - A super cozy place for family. Love the layout. My family rated this property as the most cozy place throughout our 12 days trip in Kyushu.
• verenel2016 (10/5): Best meal I have had this trip - After a 2.5 weeks trip, I can now say that this was by far the best hotel I have been in, and the best meal. The location (5 minutes from the superb garden I wanted to see, plus as a hotel guest you get in for free) is great. The air con was perfect, not too intrusive yet during the heat wave it felt just right. And the food! With a view from the roof tops as you feast. The staff was also lovely and friendly, the bathroom kitted out with all the mod cons a westerner would like. I cannot recommend it enough.
• Verified traveler (10/5): Very High Standard Hotel in town - Very nice hotel in the area. Clean, service was great. Rooms are large enough. Bathroom was ok big enough for westerners as well. They do have public bath and also can arrange family bath in separate room without additional fee. 7-11 just next to the hotel. Very nice .
• patriciawong1027 (8/5): very attentive staff - We are particularly impressed by the breakfast included in our room rate both becauae of the spread of food items and the very hospitable staff whose smile make this place so impressive. The hotel is also very convenient.
• JasperL256 (10/5): Out of this world kindness, integrity, and effort to do the best for the guests. - I'm from Hong Kong, and my family and I were going on a road trip all over Japan. We happened to stay 1 night in this hotel. The next day, I realised I had left an item extremely precious to me and my family at the hotel, so I immediately wrote them an email asking them if they had it. Turns out, they did have it, and (I'm quoting them here), "because this item is so special to you, we will ship it to your flat in Hong Kong for free". I was amazed at the hotel's kindness, and thanked them profusely for their service and help. I recommend this hotel to anyone reading this review if you are looking for great customer service and a cosy room for the night. They even have an onsen!
• Jamuojisan (10/5): The great stay in Kumamoto. - 규모는 크지 않습니다만 적은 객실 수로 럭시리를 추구하는듯한 뉴앙스의 숙소입니다. 여기는 아침이나 저녁 식사가 훌륭합니다. 2박정도를할 경우 꼭 하루 저녁은 여기의 저녁 식사를 하시길 권장 드립니다. 인근에 입장료는 내야하지만 아침에 산책하기에 적절한 水前寺公園이 있습니다. 거기서 30분 정도 조용히 아침 산책하는 것도 운치입니다. 교통은 짐이 있는 경우는 택시를 권장드립니다. 구마모토역이나 구마모토 성에서 대충 10~15분 거리입니다. 요금은 대충 1500엔 전후였던 것 같습니다. 체크인 시에는 옆에 라운지에서 하게 됩니다. 저녁식사는 별관의 1층 이자카야도 식사하기에 충분합니다. 規模は大きくありませんが少ない部屋数でラックシリーズを追求するようなニュアンスの宿泊施設です。ここ朝や夕食が素晴らしいです。2泊程度の場合、必ず一日の夜は、ここの夕食をすることをおすすめいたします。近くに入場料は必要ですが、朝に散歩するのに適切な水前寺公園があります。そこで30分ほど静かに朝の散歩するのも風情です。交通は荷物がある場合は、タクシーをお勧めします。熊本駅や熊本城からざっと10〜15分の距離です。料金は一通り1500円前後だったようです。チェックイン時には、横にラウンジで行います。夕食は別館の1階居酒屋も食事するのに十分です。 The size of the hotel is not that much huge but the size of the room is large enough to stay 2 adults + 2 kids. Breakfast and dinner here were great in Japanese style not available with western style. Recommend you to have dinner here one time. There is Suizenji Park which is traditional Japanese park suitable for a walk in the morning but there is admission fee about 2dollar.If you have a baggage, we recommend a taxi to visit the hotel. It is approximately 10 to 15 minutes from Kumamoto Station or Kumamoto Castle. The fare seems to be about 1500 yen roughly which is about 15dollars. If you want spend classical Japanese culture in Kumamoto, this is the place.
• WilsonC2066 (4/5): Terrible and over charge - Is unbelievable hot spring hotel is like that ! This is the famous hot spring area in Japan ! But inside this hotel public hot spring area is super small which size just a bit biggest than Spa house only. I can’t believe if the hotel full house how to serve the guess ! Second stupid thing is Only ONE public hot spring area. That’s mean if the schedule is man time, Woman pls wait for few hours later. That who can go after schedule change to woman. Third thing is , I’m wonder this is real hot spring nor? Normally in Japan, real hot spring water have government certification labelling or notice post on the hot spring entrance area, but here I didn’t found . Another issue is over price, one night charge me over 34,000 Yen for 3 person but not including of dinner and breakfast ! On the other hand, The staff English communication is poor also. Base on above condition, I’m not recommend to here. Lobby bar is close at 10pm ! Is one of the terrible thing !
• Ann (10/5): Excellent room and helpful staff - We chose this hotel as it was near the park. The staff were efficient and very helpful. They have us tea and sweets on arrival before showing us to our room. The western style twin beds were clean and comfortable apart from the normal Japanese hard pillows. The legless chairs with cushions were set on a tatami platform and it overlooked a residential area & trees. The shower room was clean and well appointed. As usual there was little room for suitcases except in the corridor by the tea making facilities (no coffee). We did not have a meal there as we arrived late and chose not to have breakfast as we were tired of Japanese breakfasts after 3 weeks of them.
• tommy755 (10/5): Excellent service hotel - Room was very comfortable and clean. They will let you sit down and have a snack & green tea before you check-in. We have incrediable experience in this hotel. My wife was missing a coat at hotel but we already back to Hong kong. Finally, they courier the coat to Hong Kong without any charge. My wife was so surprise and happy with their excellent services. We will back to this hotel again in the future!
• Enjoydifference (10/5): Beautiful, modern but also comes with traditional Japanese service - The owner renovated this Ryokan recently to have modern and tradition in one. The entrance and rooms are all very modern but their service is traditional Ryokan style. Their breakfast was like Kaiseki dinner served using beautiful plates. Amazing flower arrangements all over the hotel. It is very close to the famous Suizenji Park, too.

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