Igongo Country Hotel and Cultural Centre
Location: Mbarara - Masaka Rd, Mbarara, UG
Star Rating: 3 Stars
Property Type: Resorts
About this Property
Relaxation and Leisure: Indulge in massages, body treatments, and facials. Unwind at the outdoor pool or sauna.
Dining and Refreshments: Experience international cuisine at Kahwa Kanuzire restaurant. Enjoy room service and snacks from multiple cafes.
Business and Events: Utilize the 24-hour business center, conference facilities, and meeting rooms. Plan your stay at Igongo Country Hotel and Cultural Centre in Mbarara for a memorable experience.
Important Information
* Pool access available from 7:00 AM to 7:00 PM.
* The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
* No pets and no service animals are allowed at this property.
* Guests can access their rooms with a mobile device.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Free breakfast
- Firewood (free)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Continental breakfast
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Outdoor furniture
- Picnic area
- Steam room
- Conference space
- Free breakfast
- Pool umbrellas
- Wheelchair accessible parking
- 24-hour business center
- Free reception
- Conference center
- Snack bar/deli
- Playground on site
- Free self parking
- Free long-term parking
- Free continental breakfast
- Firewood (free)
- Fully fenced
- Secured parking
- Outdoor entertainment area
- Walkway to water
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Handrails in hallways
- Handrails in stairways
- Change of towels (on request)
- Coworking spaces
- Upper floors accessible by stairs only
- Well-lit path to entrance
- Stair-free path to entrance
- Pool access ramp on site
Rooms Available
-
Deluxe Room (2 Single Beds)
2 Twin Beds
Soundproofed room
Relax - In-room massage available
Internet - Free WiFi
Food & Drink - Room service (limited) and free bottled water
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Fresh towels (on request), daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Low-height view port in door
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Highchair
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Changing table
- Laptop-friendly workspace
- Restaurant dining guide
- Hand-held showerhead
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Low-height bed
- Height-adjustable showerhead
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Mobile key entry
- Computer monitor
- Printer
-
Business Room (1 Queen Bed)
1 Queen Bed
550-sq-foot room, located on the top floor, hill views
Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi
Food & Drink - Room service (limited) and free bottled water
Sleep - Blackout drapes/curtains and turndown service
Bathroom - Bathrobes, slippers, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Fresh towels (on request), daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Hand-held showerhead
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Bathrobe
- Desk
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Highchair
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Changing table
- Laptop-friendly workspace
- Restaurant dining guide
- Hand-held showerhead
- Lowered peephole/view port in door
- Low-height bed
- Height-adjustable showerhead
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Change of towels (on request)
- Mobile key entry
- Computer monitor
- Printer
Guest Reviews
- Dativa (9/5): -
- Mukindo (9/5): -
- MoeRinny (7/5): Scenic - It is a cozy hotel with spacious rooms and good facilities. I liked visiting the museum and learning about the people and culture in the region. Great that they served traditional local food They can improve on customer service and how the food is prepared. Steak I ordered was brought medium rare while I wanted it well done. Butternut soup was not enjoyable.
- Gilles (10/5): Perfect one-night stop over on the way to Kampala - Great all-in-one hotel with restaurants, a swimming pool, a great buffet breakfast, super welcoming staff, easy access to the museum next door
- Memory (9/5): Superb -
- Christopher (8/5): Very good -
- Sigita (10/5): Exceptional -
- Dativa (9/5): Nice place to stay in western Uganda - Friendly staff and serene environment Nothing in particular
- Barnabas (10/5): Exceptional -
- Barnabas (10/5): Exceptional -
- Timothy (10/5): Exceptional - The hotel is situated in a good location, quite, peaceful and the staff are very friendly and helpful. The rooms are very good. I recommend for you
- Aaron (1/5): Terrible property - I enjoyed checking out Rude front desk staff, broken shower door, cold food. Was told 20 minutes for room service, toom over 1.5 hours. How was it then cold?!
- Yu (10/5): Exceptional -
- Andrew (8/5): Nice base camp hotel to explore area - The hotel was used as our base to explore area and booking was on recommendation of friends who stay regularly for business. Overall an enjoyable experience and will be returning to hotel in future. The museum is dated by western standards but if you are happy to read information boards etc is informative and as you are guided around much of the cultural heritage is explained. The walk up the hill is great fun and if your trip provides time has potential for some wonderful sunset images over countryside. Staff friendly and guide very knowledgeable. Food is strongly African as primary menu so nice to get away from the international baseline but does have the burger's and chips etc. should you need. The pot of African tea drank in garden was delightful. Spa treatments very professional and did as couple which made a relaxing experience. Evening entertainment was interesting but maybe a little loud as stopped conversation over meal. The swimming pool water was full of visible dirt etc such that I did not use as rather unpleasant. This was a shame as the weather was ideal for a swim. The pool needs daily cleaning and the pump plus filter system operated. I was without children but the play area is rusted and dangerous by western standards.
- Eric (8/5): Good Food, friendly service - Good service, Great breakfast The sliding aluminium mosquito nets were broken
- Daniella (5/5): Passable - Clean. Bad lighting in the rooms and bathroom, no CNN or BBC on the TV
- ronald (10/5): - This is a nice property. The food was wonderful and the staff accommodating.
- Mary (10/5): Exceptional -
- Asiimwe (8/5): Very good - The hike i did the morning with guide Godwin was awesome. The rooms( cabanas ) we booked were given to other guests even though that is what we had paid for. The room change wasnt agreed upon, and turned a potential good stay into a negative one
- Ntoreine (9/5): I had a fabulous and comfortable stay. - Staff are really friendly, breakfast is awesome(a great variety) compared to other places around, facilities well equipped with everything on the premises. Inconsiderate next door guest who thought we shouldn't speak freely in our room.
- Nedra (9/5): Superb - great value; lovely staff. super pool and sauna, steam room. comfortable and quiet room lighting in the room could be better
- Eria (9/5): Superb -
- Wanzira (9/5): Superb -
- Mulira (7/5): Good -
- Bannet (10/5): Exceptional -
- Stephen (9/5): I would highly recommend this place - The Staff! Can't fault the place
- Meghan (10/5): Exceptional -
- Rakefet (9/5): A nice western hotel - We booked 4 rooms and received a separated building with the 4 rooms facing each other. It was lovely. A totally western hotel with nice gardens. No sign for being in Uganda... It differed than the local lodges we used until that day. There were 3 weddings on the day we stayed there. For lunch the food was served as a buffe, together with some of the wedding people, and was very good. At the evening though, the same food was served again, and it was much less tasty.
- Vineet (9/5): An Oasis in the middle of Ugandan scruffiness - It is a beautiful place with modern facilities. The rooms were clean and comfortable . The spa and pool were worth visiting and the staff were brilliant The Wi-Fi and Internet was very patchy. This seems to be a Universal issue in Uganda they need more investment in broadband infrastructure outside Kampala
- Steven (8/5): - Nice location and good cottages . Only problem was the Wfi .
- Verified traveler (10/5): - I enjoyed my stay at this property and will visit it again.
- Brett (10/5): Exceeded expectations - This was a beautiful hotel, with very comfortable rooms. Unfortunately, we only stayed a very short time and did not get to enjoy the attached cultural center or second restaurant. The staff was very friendly, the check-in was easy (we were greeted with a fresh, hot towel and fruit juice), the rooms were large and comfortable, and the food was excellent. I was not expecting much based on the pictures avaialble, but I was very pleasantly surprised by the actual comfort and beauty of the hotel.
- Noah (2/5): DO NOT Book this property - DO NOT book this property with hotels.com. We are missing our safari because the hotel will not acknowledge our pre-payment and is making us wait to have a manager drive to the hotel to sort this out.
- Emmanuel (2/5): Worst expensive hotel ever - Very bad, I spent the whole night fighting with mosquitoes. I did not sleep. The hotel house keeping is very poor. Mosquitoes are every where. They should work on this or else they don’t even deserve to be rated higher than one star.
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