Sheraton Grand Palace Indore
Location: Omaxe City 1, Bypass Road, Mayakhedi, Indore, Madhya Pradesh, 452016, Indore, IN
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Pamper yourself at the exquisite Sheraton Grand Palace Indore, where luxury meets comfort in an unparalleled setting.
Spa and Recreation
Indulge in rejuvenating massages, body treatments, and facials at our full-service spa. Enjoy our outdoor pool and health club, ensuring a refreshing escape for mind and body.
Dining Delights
Savor delectable cuisine at S Café or grab a quick bite at our on-site coffee shop. With 24-hour room service and a daily complimentary reception, culinary pleasures await all day long.
Event Excellence
Our hotel boasts 125,000 square feet of versatile conference space, perfect for business events or weddings. With express check-in and airport shuttle services, we ensure a seamless experience from arrival to departure.
Experience the elegance of Sheraton Grand Palace Indore. Book your stay today and discover the ultimate hospitality!
Important Information
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Express check-out
- Electric car charging station
- Health club
- No single-use plastic stirrers
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Express check-in/check-out
- Concierge service
- Wheelchair accessible
- Picnic area
- Elevator
- Fitness facilities
- Conference space
- Breakfast available (surcharge)
- Health club
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Full-service spa
- Smoke-free property
- Wedding services
- Express check-in
- Tours/ticket assistance
- Wheelchair accessible parking
- Braille or raised signage
- Free reception
- Free self parking
- Free valet parking
- Airport transportation - pickup (surcharge)
- Train station pickup (surcharge)
- Train station drop-off (surcharge)
- Electric car charging station
- Housekeeping on request
- Vegetable garden
- Ballroom
- Banquet hall
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Rooftop garden
- Double-glazing on all windows
- Energy-saving switches
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Room, 2 Twin Beds
2 Twin Beds
334-sq-foot room with city views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and safe; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Transfer shower, height-adjustable showerhead, low-height counter and sink, wheelchair-width doorways, low-height door lock, wheelchair accessible, grab bar near toilet, lever door handles, wheelchair-accessible bathroom vanity, low-height electrical outlets in bathroom, low-height bed, braille signage, visual fire alarm, and raised toilet seat
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Shampoo
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Smoking
- Bedsheets provided
- Soap
- Window screens
- Guidebooks or recommendations
- Paper towels
- Restaurant dining guide
- Braille signage
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Low-height counters/sink
- Low-height bed
- Height-adjustable showerhead
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of bed sheets (on request)
- Energy-saving switches
-
Club Room, 2 Twin Beds
2 Twin Beds
334-sq-foot soundproofed room with city and garden views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Microwave, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a hydromassage showerhead
Practical - Safe, free newspaper, and phone; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Microwave
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Shampoo
- Transfer shower
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Executive level room
- Bedsheets provided
- Soap
- Window screens
- Guidebooks or recommendations
- Paper towels
- Restaurant dining guide
- Braille signage
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Family Suite, 1 King Bed
1 King Bed
624-sq-foot room with city views
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Shampoo
- Transfer shower
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Hydromassage showerhead
- Smoking
- Bedsheets provided
- Soap
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Paper towels
- Restaurant dining guide
- Braille signage
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Royal Suite, 1 King Bed
1 King Bed
764-sq-foot room with city views
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Shampoo
- Transfer shower
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Hydromassage showerhead
- Smoking
- Bedsheets provided
- Soap
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Paper towels
- Restaurant dining guide
- Braille signage
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed
1 King Bed
338-sq-foot room with city views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and safe; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Shampoo
- Transfer shower
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Window screens
- Guidebooks or recommendations
- Paper towels
- Restaurant dining guide
- Braille signage
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Royal Suite, 1 King Bed, Corner
1 King Bed
764-sq-foot soundproofed room with city and hill views
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Mini-fridge, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a hydromassage showerhead
Practical - Laptop workspace, safe, and free newspaper; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Shampoo
- Transfer shower
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Hydromassage showerhead
- Smoking
- Bedsheets provided
- Soap
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Paper towels
- Restaurant dining guide
- Braille signage
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Club Room, 1 King Bed
1 King Bed
338-sq-foot room with city views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a hydromassage showerhead
Practical - Safe, free newspaper, and phone; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Visual fire alarm
Eco-friendly - Energy-saving switches
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Bathrobe
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Shampoo
- Transfer shower
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Executive level room
- Bedsheets provided
- Soap
- Window screens
- Guidebooks or recommendations
- Paper towels
- Restaurant dining guide
- Braille signage
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Shower grab bar
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- Travelworldwonder (10/5): Best in choice - The service deserves a special mention. The staff were warm, attentive, and always ready to help, making us feel truly welcome throughout our stay. It’s clear they take pride in hospitality. For leisure, the hotel is well-equipped: there’s a lovely outdoor pool, a spa and a fitness center, so everyone in the family had something to enjoy. Overall, this was one of the best family stays we’ve had. If you want a luxurious, calm, vegetarian-only haven under the Marriott Bonvoy banner, the Sheraton Grand Palace Indore is absolutely a top choice I left with beautiful memories and will definitely be back.
- Companion34631407065 (10/5): Nice tea and coffee 😋 and Gopal is very friendly person - I'm attending the marriage function at Sheraton grand hotel indore and Gopal is making tea and tea is very good and Gopal is very friendly person and help with our family
- Relax60678642178 (10/5): Birthday experience with shereton indore - 100 % best food quality staff very nice nature friendly 👌👍😀😊😄👏👌👍😀😊😄tanashq shef bivash..................
- SachinRaikar (10/5): Great stay - Great Service,Good Sleep quality and Good food.The service is very professional and top notch.The F &B staff is excellent and looks after their guest well.The front desk staff make you feel welcome and cater to all your needs proactively.Thank you for a great stay.
- Connector65192329734 (10/5): Lovely experience! - We hosted a family birthday dinner and it was such a wonderful experience. Each staff member was very courteous and helpful. Special thanks to Mr. Pankaj and Ms. Khushboo for an amazing service, and to the Pastry chef for rescuing our cake.
- shubhamneema93 (10/5): Dinner at s cafe - We love the food and service provided by mr shoage and mr pankaj we definitely wanna come back for sure 😊 thanks for the unfogatable experience
- Simrankmr_27 (10/5): Amazing hotel - Amazing service by Mr. Masoom. Great food and ambience. The hotel is clean and well maintained. One of the best in the city.
- 446adityaj (10/5): Experience of a lifetime, Surprises and Love All Around - The experience at Sheraton Indore was really amazing and it was really welcoming very surprising very well organized special thanks to Masoom, Mr. Pankaj, Mr. Rishu, Mr. Jai, Chef Suri, Chef Bapuni, Mr. Janmai Das took very good care of us. Served tasty food and amazing service....Thanks to the entire setup. Special Mention to Mr. Neil James for being an amazing host...kudos to all.
- 949rishabhd (10/5): Appreciate service of Sumanth Kumar - Amazing service and hospitality by Sumanth Kumar while we are at lounge. Appreciate the extra care provided during our stay. It was pleasure to be here and hope to come again
- AnujV91 (10/5): Food and good staff - Stay was very good and staff was very courteous specially shivanaraina and Massom was very helpful and food was also amazing
- Passenger42402468737 (10/5): Incredible stay at Sheraton Palace in Indore !! - This is my second stay at Sheraton Palace, and without a doubt, it remains my favorite place to stay in Indore! What an incredible property—simply amazing in every way. The atmosphere is welcoming, the staff is outstanding, and the experience just keeps getting better each time. - The **front desk and restaurant team** are brilliant, always attentive and courteous. - **Housekeeping** is excellent, ensuring everything is spotless and comfortable. A very special thanks to **Suman Singh at MALT Restaurant** for the exceptional service and hospitality—Suman, keep up the great work! My appreciation also goes to **Ajith** for making the experience even more memorable. I truly look forward to coming back again and again. It feels like *Mahakaal’s Krupa* to experience such wonderful stays here. 🙏🏻🙏🏻 Being a MARRIOT Bonvoy member, it’s truly amazing and great feel to be part of Sheraton stays and always love to come back again and again !! I feel , it’s a blessings of MAHAKAAL Krupa too ! Team Sheraton! Keep up the great work and hospitality!! Kudos !! Beat Regards Aravind HL BENGALORE-560061
- Shubhra (10/5): - Loved the hotel! The staff was exceptional specially at the restaurant!!!
- Compass37989084698 (10/5): Very good , I love the experience the staff members are very helpful and shiba Narayan pati house keeper he also good se - Very good , I love the experience the staff members are very helpful and shiba Narayan pati house keeper he also good service room cleaning excellent
- Trail555758 (10/5): Best venue in Indore - Hosted an event at Sheraton, Indore and had one of the finest experiences. The staff was very accommodating and handled minute requests with ease. The family had a memorable experience and will definitely consider Sheraton again in the future.
- Relax59834018664 (10/5): Very happy - Very happy with the service. The staff behaved really well. Food has improved a lot. We liked the variety and taste. Special thanks to Ritika Sharma, Betal and Rishu Singh. We will plan more functions here.
- RuchiandAnchit (10/5): Recentlymy friends dotor marriageshe also invitedme so iam shocked provide extra service thanks mr shiba narayan pati an - Recentlymy friends dotor marriageshe also invitedme so iam shocked provide extra service thanks mr shiba narayan pati and vinu he take care me and my whole family
- puneetm219 (10/5): U am so my marriage safely complete from Sheraton grand palace indore and thanks again mr shiba Narayan pati ,Suraj from - U am so my marriage safely complete from Sheraton grand palace indore and thanks again mr shiba Narayan pati ,Suraj from house keeping he also given extra services
- anusingh (10/5): Recently me and my family attended Sheraton grand palace indore indore so iam happy given extra services mr shiba Naraya - Recently me and my family attended Sheraton grand palace indore indore so iam happy given extra services mr shiba Narayan pati House keeper
- GrandTour02723995304 (10/5): Super stay - Super hospotality from staff...very good food ..very clean and neat property well maintained..swimming area well maintained
- drshraddha (10/5): Most memorable trip Thanks sheraton - We had a very good time at the sheraton. The team was amazingly well. They made sure everything was perfect . It was my birthday and the 2 days were most memorable one . They made sure we were very comfortable. They arranged a table with balloons and complimentary snacks at dinner for us. The food was just amazing. Lot of healthy options. Masala oats, daliya upma, Pongal and paratha very tasty. Chef made sure to ask about my daughters likes and dislikes. The rooms were very spacious, clean and lot of cupboards for 2 Day stay so no clutter. Tanishk and preet were very responsive and helping. The lobby and location is superb
- princilokeshc (10/5): Experience was amazing at Sheraton and specially service. - Staff was very courteous and friendly, they made it special by giving a cake for our daughter and she almost felt like a birthday experience. Food was also awesome and service was outstanding . Special thanks to Tanisha and Bharti for making breakfast experience memorable and that’s precisely reason why you visit Marriott properties.
- Explorer517182 (6/5): Cody & Friendly - very cosy stay. Had breakfast and was very well attended by Tanishq. Your staff is very caring and friendly. Thank you so much.
- Priyad1111 (10/5): Great experience - The hotel offers the best of the services with mesmerising Roman architecture. The quality of food and the staff are amazing. Front desk team goes above and beyond to cater your any request. Must visit place
- Traveler03607452078 (10/5): Best service - Chef Harikesh’s food at Sheraton was outstanding—delicious flavors, elegant presentation, and warm service. His passion for cooking truly reflects in every dish. A memorable dining experience!
- Discover01324665603 (10/5): Wonderful time - Wonderful experience... Attentive staff. Specially tanishq and preeti.. asset to system.. highly recommended. Thank you for the service. 🙂↕️
- Inspire09257883282 (10/5): Fabulous wedding experience - The wedding was well organised with good quality food and great assistance across board, the hotel staff was very helpful.
- rahuls5242 (6/5): Shereton grand Beautiful hotel but lacks service - Sheraton Grand Indore: A Grand Façade with Faltering Service My previous encounter with the Sheraton Grand Indore had left an indelible impression of architectural grandeur and thoughtful design. Last year, a brief stay had showcased a hotel that not only promised luxury but seemed to deliver it effortlessly through its impressive infrastructure and aesthetically pleasing interiors. It was with this fond memory and high expectations that my wife and I checked into Room 414 for a two-day stay recently, hoping to rekindle that initial admiration. While the hotel’s physical attributes continued to captivate, our recent experience revealed a concerning erosion in the very service standards that define a true luxury establishment. From the moment we stepped into the sprawling lobby, the Sheraton Grand Indore's majestic presence was undeniable. The sheer scale of the building, coupled with its tasteful contemporary design, creates an immediate sense of arrival. High ceilings, artfully arranged lighting, and plush furnishings contribute to an atmosphere of refined elegance. The common areas are meticulously maintained, and one can easily spend time admiring the thoughtful placement of art and the quality of the materials used throughout. Our room, 414, was a comfortable haven – spacious, well-appointed, and offered a soothing ambiance perfect for unwinding after a day out. The bed was inviting, the amenities were satisfactory, and the overall cleanliness was commendable. It was, indeed, a pleasant space to retreat to, echoing the high standards of infrastructure and design that had initially drawn me to the hotel. However, the comforts of our room were unfortunately overshadowed by significant lapses in service, particularly the room service. What should have been a convenient luxury turned into a recurring source of frustration. On multiple occasions, our simple requests and orders were met with disheartening delays. We found ourselves waiting excessively long for items to arrive, far beyond any reasonable timeframe. This tardiness not only disrupted our plans but also led to the inconvenience of receiving lukewarm beverages or less-than-fresh food, directly diminishing the quality of what we had ordered. For a hotel of the Sheraton Grand’s stature, renowned for its commitment to guest satisfaction, such pronounced inefficiency in a fundamental service was deeply disturbing and frankly, unacceptable. It truly made us question the operational readiness and staff allocation dedicated to this crucial department. The dining experience, both during breakfast and dinner, presented another area of considerable disappointment. While the food itself, I must commend, was perfectly tasteful and well-prepared, the overall experience in the dining hall suffered from a distinct lack of attention from the staff. Tables often remained uncleared for extended periods, making it difficult to find a clean spot during peak hours. Getting a server’s attention for basic requests – be it a refill, an additional cutlery set, or simply clearing empty plates – felt like an exercise in futility. The staff appeared either overwhelmed or disengaged, leading to a palpable sense of neglect. Beyond the service, the menu variety, especially for breakfast and dinner, also left much to be desired. For a two-day stay, the offerings felt repetitive and lacked the diverse culinary exploration one expects from a hotel of this calibre. While the quality of what was served was excellent, the limited choices and the inattentive service ultimately detracted from what could have been truly enjoyable meals. In conclusion, the Sheraton Grand Indore remains a visually stunning property, a testament to magnificent architecture and thoughtful design. The comfort of its rooms and the perfectly tasteful food are undeniable highlights. However, these positives are significantly undermined by critical operational shortcomings, particularly the persistently late room service and the noticeable lack of attention and menu variety in the dining hall. My recent stay illuminated a stark contrast: a hotel with a grand façade that regrettably falters in the very essence of hospitality – prompt and attentive service. While I continue to admire its physical presence, the hotel management must address these service lacunae to truly live up to the 'Grand' in its name and provide an experience that is consistently as impressive as its infrastructure.
- Durhamlass1956 (10/5): Simply the best - We had the most wonderful experience at the Sheraton Grand Indore We stayed two nights and the ambiance and service was incredible Rooms are spacious, exceptionally clean with beautiful linens and everything you could possibly want The chefs prepare the most amazing food to the highest standard both taste and visual appearance We ate breakfast, al la carte lunch and evening buffet all were exceptional The front desk were great at providing information and very knowledgeable about the city and surrounding area Staff always took time to take an interest in us and chat a nice touch that you don’t get in some hotels We had an amazing experience thanks to an amazing staff team who are highly trained and took care of us very well Thank you for our unforgettable experience
- 109dineshr (10/5): Sty - It was my first time staying at the Sheraton Grand in Indore, and just like its name, the hotel truly lives up to it. The rooms are very nice, although it is slightly away from the main Indore city — about 15 to 20 minutes. As for the food here, it’s absolutely delicious. The reception staff is very courteous, and the restaurant staff is exceptionally good. During breakfast, I asked for Mumbai-style poha, and they served it — it was so tasty, I don’t think I’ve had anything like that even in Mumbai! Mr. Rishu Singh took great care of us. Both the food and the stay will be memorable. Whenever I come back to Indore, I would prefer to stay here again. Whether you’re visiting with family or friends, you’ll definitely enjoy it.”Jai mahakal
- Rohit456 (10/5): Unforgettable stay at Sheraton Indore - Stay at Sheraton was really fantastic. Staff was really very friendly and helpful. Rooms were clean and Cozy. Food was really good Especially their Pizza. I recommend you try their mocktails. Location is bit far from city centre but this stay totally compensates for few extra minutes of travel.
- Passenger51610308040 (10/5): STAFF IS TOO GOOD - Staff is too good everything is good there great environment love to stay in there rooms are also very good and the food is having a ultimate taste overall a good surrounding is there every kind of food items and drinks are available good to stay for foreigners
- Flyer12478397158 (10/5): Really Insane Experience, Reccomend going here - Really OUTSTANDING!! , The food, Showers, And even staff talking and even ingredients for the food and ambience, and also the banquet halls were really outstanding!, my future wedding woll be in rhese banquets also I will review this 5 stars as the actual 5 star hotel, and even really good tours and booking your hotel cars! Just insane and maharaj experience on the 4th floor luxery presidential family suite! Actual 5 star hotel! You even have a good mall with my stuff and acrade, Phoenix Citadel Indore! JUST REALLY GOOD AND ACTUALLY A 5 STAR HOTEL Aarav Mehta Staff member name: Tanishqa Sankule Staff member colleague's name: Preet
- Connector39925190116 (10/5): Amazing staff, delicious food - Had a good experience & had a good time dinning here. In food, loved the tomato dip ( that goes with nachos). The dry fruit laddoo was my mom's and sisters favourite. And the ambience is also soothing. The staff is very hospitable, friendly and took care of us very well
- Coastal34858931400 (10/5): I very happy and get best service form sumanshing - Sumansingh is very co-Oprator person and I got best service by him really he is very knowledgeable person,awesome experience so I m happy for that and his person is very understandable and I suggest my friends and we all are get services from you by sumansingh
- ABHISHEK (8/5): - Good
- Sunshine67728879753 (10/5): Wonderful dinner at S Cafe - Such an amazing experience at s cafe resturant lovely food nice staff are there very friendly and well trained. Given very prompt service to us .L want to mention few names Sagar,Akhil, Preet soni , Janmejay are very friendly to us .I really enjoyed the food and service. i likes the desert section many varieties are there supper yummy. And love the ambience too. Will visit again with my family members.
- Sushma (10/5): - The staffs are really good, special thanks to Preeti Singh, Tanishaq and Ankit, and persons who were serving tea at morning breakfast..whole staff did awesome job
- Mukula (10/5): - Had a Great time at the Property ! Would like to mention Soham Bose and Preity from the restaurant for excellent services provided . Way to Go !! Keep up the Great Work.
- Coastal55983166387 (10/5): All good - Best service and food was very delicious........., 😋😋😋 take away services is also very good keep it up guys...... special thanks for tanishq and khusboo.......staff smile is very sweet.........I love to say in sheraton grand palace....
- Escape04412720024 (10/5): Unexpected stay and service - Breakfast is very good and staff interaction was wonderful... restaurant infrastructure is great.... special thanks to Tanishq and khusboo both are very sweet polite girl all staff is very good I love to stay in Sheraton grand palace......👍👍👍
- Mgwadhwa (10/5): Fantastic stay and food and service - Is was fantastic stay in Sheraton Grand palace.......staff is very friendly and polite... I love the breakfast in s cafe restaurant...... special thanks for miss Tanishq and khushboo for sweet and good nature.........keep it up guys.......👍👍👍
- surindermahal8287 (10/5): Great experience - Soft pillows and they also provided medicated ones on request. The hotel has fantastic staff and even more so at breakfast, Tanishq and Shoage were a joy. They went out of their way to accommodate our requests. Everything was taken care of from the moment I walked in
- sharatchandrar2014 (10/5): Wonderful experience at Sheraton Grand Indore - Tanishq Samkule service and behaviour was excelkent🌹👍. Wonderful experience. Nuce location of hotel. Thanks for the hospitality. 🌹👌👍❤️😂🥰🌹👌👍😂😂🙏🙏🌹👌👍😂❤️😂❤️😂❤️❤️❤️❤️❤️❤️r❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
- Hossein (10/5): - Great hotel, great staff, clean and nice. However, there were too many weddings with guests in hallways throughout the night (unit 5 am) who were laud and inconsiderate.
- Anckur (10/5): - 5 Star
- Hiral (10/5): - Very clean and well maintained property. Staff was very courteous and helpful .
- Bela (10/5): - Very good service
- ROHIT (10/5): - Amazing stay and great vegetarian food
- Prabha Shankar (10/5): - Beautiful property with wonderful people and great food options. If you’re visiting Indore then this is the place to stay.
- neetu (10/5): - All was well loved the services and hotel, but since I made my reservation through hotels.com, I was not able to receive the suite and additional discount that I would have if I had made my reservation through the website. It was also not mentioned anywhere that I would get a foreign transaction fee. Please adjust the pricing if you can, and do not add a transaction fee.
- Sugan (10/5): - Pool, dining
- kulwinder (10/5): - Best service
- Mohit (10/5): Amazing stay ! - We were with family and it was great experience to stay, good food, nice welcome, friendly staff.. special thanks to Shimpi and Ravi Solanki
- Rajnikant (8/5): - The staff are excellent and very helpful. The only issue we had was the air conditioning stopped working most nights. So had to wake up to reset the AC.
- Ritesh (10/5): - The staff was excellent. The food was of great quality and taste.
- Prakash (8/5): - It’s a good place to stay. Staff is very friendly. Little away from the city center but not far.
- Vinay (10/5): - Overall excellence Bar tender is really helpful
- Anjana (10/5): AK - Nice facility. Very good service.
- PRANATI (10/5): - The service was excellent its good place to relax ..rooms are good..they gave a upgradation to suite room...enjoying it..
- RATNA PRASAD (8/5): - Enjoyed our stay
- Abhinav (10/5): - Amazing Stay !! Hospitality is the best.
- RajendraPrasad (2/5): Avoid this hotel is best option - Please avoid this hotel not at all safe to stay in hotel food you will get hair and fungus food will supply no response from hotel,and the General Manager will consume toboco in front of customers or family it is far from city no cab will be available or if emergency you will struck be careful
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