Hakone Ashinoko Hanaori

Location: Motohakone Togendai 160, Hakone, jp

Star Rating: 4 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 08:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Facilities for disabled guests
• Sauna
• Massage services
• Non-smoking throughout
• Board games/puzzles
• Public Bath
• Coffee Shop on site
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Japanese garden
• Secured parking
• Electric bicycle charging station
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard Room

  This family room has a balcony and flat-screen TV. The room features Western-style beds, Japanese futon bedding and a tatami (woven-straw) seating area. Extra futon mattresses will be prepared for the 3rd and 4th guests, only when the booking is made for 3 or 4 people. Please indicate the correct number of guests at time of booking.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Window
  • Air purifiers

• Casual Twin Room with Open-Air Bath

  Featuring a private bath outdoors, this twin room has a balcony, electric kettle and air conditioning.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Window
  • Air purifiers

• Standard Room with Open-Air Bath

  Featuring a private open-air bath, this air-conditioned family room comes with a balcony and flat-screen TV.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Window
  • Air purifiers

• Standard Twin Room - Disability Access

  This air-conditioned twin room has a balcony and lake view. This room is entirely wheelchair accessible and has a bath.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Window
  • Air purifiers

• Casual Twin Room

  This twin room comes with a flat-screen TV. This room has a shower and toilet.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Window
  • Air purifiers

• Japanese-Western Deluxe Room with Open-air Bath

  Boasting a private open-air bath, this air-conditioned family room is fitted with a balcony and flat-screen TV with satellite channels. The room features Western-style beds, Japanese futon bedding and a tatami (woven-straw) seating area. Extra futon mattresses will be prepared for the 3-5th guests, only when the booking is made for 3-5 people. Please indicate the correct number of guests at time of booking.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Pajamas
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Window
  • Air purifiers

Guest Reviews

• Shah (7/5): All good nice surroundings - No comment No comment
• Alexandre (10/5): Quelle belle proposition. L’endroit est magnifique. Tout est à proximité. Un séjour qu’on aurait bien prolongé. - La beauté globale du site et de l’hôtel. Les chambres spacieuses. Le Onsen magnifique. Le buffet des repas. Le prix :) loin de Hakone, mais on ne peut pas tout avoir.
• Pnina (2/5): Lack of guest service and unhygienic rooms - The breakfast and dinner had a lot of options and were good, do keep in mind that you have to make a reservation for each meal on the same day. It was very helpful that the hotel organizes a shuttle bus to take you to and from the train station. Shortly after checking into room 420, we noticed a strong drain-like smell resembling a urine odor coming from the corner of the room. On the other side of the wall there’s the shower. The area was also visibly dusty. When we reported it to the front desk, staff were not very cooperative and did not apologize. We were initially told our only options were to either downgrade our room or pay extra for an upgrade, despite the issue being the hotel’s fault for selling a defective room. After further discussion we were moved to another room, but unfortunately the second room also had major cleanliness problems. There were dozens of flies on the walls, ceiling, sink, and on the beds, and we even found a used bus ticket left on the floor from previous guests, suggesting the room had not been cleaned properly. What made the experience especially disappointing was the lack of empathy and professionalism from staff throughout the situation. We understand that problems can occasionally happen in hotels, but the way this was handled was extremely poor. This ended up being one of the worst hotel experiences we have had while traveling.
• Damien (9/5): - L’emplacement, la vue et le bain extérieur dans la chambre. La chambre était à l’autre bout de l’hôtel.
• FUMIKO (7/5): - 食事のビュッフェが最高です ブラインドなど、部屋の設備の点検に不備がありましたが、すぐに対応はしていただきました。
• Ludmila (10/5): - Amazing hotel! 1. Location- near Ashinoko Lake , closed to Toginani station 2. Check iin/out process - self service is available using machines in the lobby 3. Staff - very pleasant, useful- everyone 4. Food - awesome! A lot of choice of Japanese and European food, drinks , including alcoholic. The food is very tasty , a level of fine dining restaurant. 5, Cleaning- super clean !! 6. Room- we had a deluxe room with a private bath.. The room was very luxurious. It really had everything we needed for a great time and full relaxation 7. Onsen - amazing! Very clean, with all the facilities you need , there are different baths , also internal and external. 8. Overall experience- We had a wonderful time. We were completely immersed in Japanese tradition — on top of everything else, the hotel provides a Japanese yukata that you can change into and wear everywhere throughout your stay." We would like to thank the hotel staff for the outstanding service and making our stay so fantastic!!!
• shahaf (10/5): מומלץ בחום - הכל - מלון מקסים עם שירות מצוין ונוף מהמם כלום
• Regina Zakani (9/5): Very enjoyable stay - Room was comfortable, but on the small side (not much space for two suitcases). Food (breakfast and dinner) were good quality with lots of variety, but the same every day. I did not like having to book in for all meals via a QR-code. I would have liked a more personal option
• Dietmar T. (10/5): Perfekt - Ein großartiges Hotel für einen Zwischenstopp in Hakone. Es stimmte wirklich alles. Tolle große Zimmer, die Halbpension sehr hochwertig und abwechslungsreich, der Onsenbereich hervorragend. -
• Ihab (10/5): -
• Sylvia (9/5): Würde das Hotel wieder buchen - Essen: reichliche & beeindruckende Auswahl für Gäste von allen Kontinenten; alle Getränke sind beim Abendessen inbegriffen; sehr gut organisiert Zimmer: sind klein, gibt nicht viel Stauraum; ist leider oft so in Japan Frühstück ebenfalls sehr reichlich, gute Qualität und gut organisiert Verfügbarkeit der Zimmer könnte früher sein, damit man sich umziehen kann und die Onsen benutzen. Man verbringt zu viel Wartezeit.
• Tal (10/5): -
• KUEI CHU (10/5): -
• justin (10/5): Went to have a break from the city and be in nature. Ticket all the boxes and loved the onsen after a long run around th - Beautiful setting , great onsen Nothing was great
• Deborah (9/5): - It was a lovely facility the room and onsen nicely located near the port and togendai station Some local information on where to go and information on the towns around the Port would have been helpful and and advice on how to get there provision of timetable for the bus or boat would have been helpful. We were hungry when we arrived early for check in the choices were limited in the town. The kiosk at the resort did not sell food. The restaurants at this part of town were closed or booked out. We got some rice and a potato a couple of beers and ice cream from a street vendor.
• Sit (9/5): -
• Kokot (10/5): -
• Beth (10/5): -
• Chantal (10/5): Amazing time in Hakone - Exceptional. Beautiful property, excellent breakfast and dinner buffet, onsen, rooms, attention to details… Short walk to bus, Ropeway and Pirate Ship.
• Daniel (10/5): Relaxation at its finest. - Friendly staff. Easy check in. Easy luggage transfers. Clean rooms. Very quiet and cozy. Get place to get away from the hustle and bustle and to slow down and relax. The AC in the room was kind of weak. Could be stronger!
• Akhil (9/5): -
• Maayan (10/5): - Great hotel, excellent spa and the dinner is beyond every expectation! המלון מושלם! בספא לקחנו טיפול בסגנון יפני כי זה מה שנשאר בשעות שרצינו וזה היה טוב מאוד בצורה מפתיעה!! מומלץ לקחת עם ארוחת ערב כי היא באמת וואו…
• Joanne (10/5): Magnifique séjour - La chambre avec le bain privatif est géniale. Elle est très grande avec un petit salon et une terrasse. L’hôtel est situé à 3 minutes à pied de l’arrêt de bus, du Ropeway et du départ en bateau. La demi-pension est faite sous forme de buffet. Il y a pas mal de choix. L’hôtel est excellent mais à environ 1h en bus de la gare d’Odawara.
• KENJIRO (9/5): -
• Rotstein (6/5): Fair amenities. Nice onsen - Good view of the lake The rooms were bare minimum.
• Valeria (10/5): Beautiful facilities, relax and great place! - Beautiful and very sweet staff, always ready to assist. The relaxing view to the lake, the onsen and delicious buffet. Very easy to extend more days. For a long stay, the buffet had almost same variety of food, change some main courses however it’s delicious but if you are staying 1 week you might need something else. I recommend to go for homemade food yakisoba close by the hotel to enjoy something different.
• Claire (8/5): - Belle vue Emplacement pratique pour accès au bateau et au téléphérique Beau buffet pour les repas (agréable car il n’y a pas grand chose autour) Navette hôtel/gare sous dimensionnée ; reste les bus classiques mais pas très pratique avec bagages Chambre pour 3 adultes : le 3eme lit est un lit d’appoint pas terrible pour le prix Odeur de soufre qui peut gêner certains
• kazunori (8/5): まあまあ - 綺麗、ロケーションも良い チェックインが多少分かりにくい
• Khanh (6/5): Decent, not much option to choose! - The scene and staff Linens are dirty that I can’t even look at them & just try to close my eyes & sleep through.
• Allisen (10/5): Perfect - Absolutely fantastic location! Amazing facilities and food. Onsen was top class. Massage was perfect. They provide wonderful pajamas and robes that are really fun to wear to breakfast and dinner.
• Markus (7/5): Aufgrund der Lage war es eine gute Wahl, kulinarisch darf man keine zu hohen Erwartungen haben - Die Lage ist top! Nahe bei der Seilbahn die wichtig ist, um sich in der Region zu bewegen. Gut gelegen am See und auch mit den Ausflugsschiffen gut angebunden Sehr schöner Onsen und auch Privat-Onsen buchbar - zu vernünftigen Preisen Es ist ein großes Hotel mit sehr langen Wegen. Die Versorgung durch Buffets ist ok, aber schafft keine gemütliche sondern eine Speisesaal Atmosphäre. Das Essen selbst ist ok, aber eher Durchschnitt
• John (9/5): - Great views. Friendly and helpful staff Pillows weren’t comfortable.
• Lili (10/5): - La vue et l’emplacement de l’hôtel sont incroyables. Un buffet (dîner comme petit déjeuner) au top. Le personnel est au petit soin. Rien
• Keesha (9/5): -
• Brad (10/5): -
• Kayo (10/5): -
• Curtis (10/5): - Amazing view, dinner and onsen. Very relaxing and luxury experience. Convenient location next to ropeway station.
• naama (10/5): -
• Robert (9/5): -
• Tabea (7/5): Top Essen und modern, allerdings zu teuer. - Sehr hell und modern, top Abendessen und Frühstück. Für einen Shuttle kann man weder online noch kurzfristig per Telefon in Kontakt treten und da die Zeit per Email zu kurz war - es hiess min. 2-3 Tage - mussten wir den Bus nehmen. Mit dem Bus hat man erstmal eine schöne, aber sehr lange (1h) Anreise aus Hakone. Der Check-in war etwas kühl, da sind wir anderes gewohnt aus Japan. Wir hatten ein Zimmer mit privatem Onsen. Leider war dieser klein und sehr heiss. Den öffentlichen Onsen haben wir nicht benutzt, da wir bereits zu erschlagen waren von der Anreise.
• benoit (9/5): -
• tetsuya (5/5): 良くもなく悪くもなく - 従業員の対応と笑顔 部屋からのロケーション　１階で眺望が望めないテラス付の部屋にテラスは不要 料理は美味しかったがこれはと思う様なものがなかった　もう少し期待していたが・・・
• aviis (8/5): -
• ryutaro (9/5): コスパが良い - 食事が良かった。ドリンク飲み放題も良かった。 スタッフの日本語がもう少し聞き取りやすかったら良かった。
• Natalie (9/5): Would definitely recommend - Clean open great meals well Located rooms good size Always check the onsen times as they change due to cleaning The process for booking for meal times was confusing - better communication is needed
• Avi (10/5): מלון ברמה גבוהה - מיקום מעולה. על הרכבל, ובמרחק 2 דקות הליכה מהאגם. האונסן מדהים וגם הספא מצויין. מי שמעדיף פרטי, צריך לתפוס מוקדם, גם המקומות בספא מתמלאים מהר. אבל שווה את זה. האוכל מגוון ומאוד טעים. כל אחד ימצא מה לאכול. ברמה של מלון 5 כוכבים. מומלץ בחום. החדרים הרגילים על הצד הקטן.
• Joshua (10/5): -
• Aleksandr (10/5): -
• Hui Fen (10/5): Amazing buffets! Super comfortable. - Truely love this ryokan! The buffet breakfast and dinner quality are amazing with free flow sakaes, wines and beer! It is also a stonethrow away from One of the Hakone ropeway station. Would definitely return. Might get crowded over weekend. I stayed during weekday.
• Angelina (7/5): We enjoyed our stay overall. Rooms were big and clean, and staff were attentive - The location was near Hakone Ropeway There wasn’t a swimming pool or a hotel restaurant
• Gankhuyag (10/5): -
• sota (10/5): -
• Lars (9/5): -
• Julia (10/5): - We really enjoyed our stay at Hakone Ashinoko Hanaori. The hotel is super well located, 2 min walk to the Togendai Station, so super convenient to take the pirate cruise or the ropeway. The hotel offers fixed schedule shuttle to the Odawara station, but there is also a direct public bus between Odawara station and Togenda station that is super convenient. Our room is a standard room facing the lake and the view is amazing. Breakfast and dinner are both super good, with a great selection of alcohol and drinks. The private onsen is amazing. This is a fantastic hotel!
• Sascha Kipfer (9/5): - Die Buffet-Atmosphäre war leider etwas stressig und hatte einen Massenabfertigungs-Charakter. Sonst alles tiptop!
• Matsuda (10/5): Agradable y confortable - La atencion
• Tomer (8/5): -
• Atsushi (7/5): -
• Tenille (7/5): -
• April Nozomi (10/5): -
• Marc (8/5): - Alles top Preis leistung am unteren ende. Alles gut aber plus 300 die nacht ist schon stolz... Gut die private badewanne kostet halt
• Orly (10/5): -
• Marco (6/5): -
• Christina (4/5): Ende gut alles gut - Die Lage mit Seeblick, Parkplatz inklusive Das Empfangspersonal war unflexibel und man wurde an einen Selfservice Checkin gebracht. Während dessen wurde man ständig darauf hingewiesen, dass vorher dort wie gewünscht geparkte Auto doch schnell auf einen Parkplatz zu fahren, was das Einchecken behindert hat und als störend empfunden wurde. Das Zimmer wirkte nicht geputzt, da Flecken auf dem Fußboden waren und auf der Schutzmatratze vermutlich Blutflecken waren. Nach zweimaliger Beschwerde und Ansage, das Zimmer zu tauschen, wurde uns ein für diesen Preis akzeptables Zimmer angeboten. Hier fühlten wir uns wohl. Das Essen war ganz in Ordnung, jedoch wirkte der Saal wie ein Bahnhof.
• Eyal (9/5): מלון יפה לחוף אגם אשי,עם אונסן מרגיע בחדר. - החדר שהזמנו היה גדול ומרווח, עם אונסן פרטי של מיים חמים במרפסת. המיקום של המלון מעולה וקרוב לאתרי התיירות המרכזיים באזור. יש חנייה בשפע וללא עלות. לאורך כל היום יש בלובי שתייה חמה וקרה ללא תשלום. למרות שארוחת הבוקר והערב היו מגוונים מאד, לא יכולנו להנות מהכמות ומהמבחר מאחר והאוכל אינו מותאם לצמחוניים ולאנשים שלא אוכלים בשר חזיר ופירות ים. בנוסף, חדר האוכל היה המוני ורועש באופן חריג וקיצוני.
• ziad (10/5): -
• TOSHIKAZU (10/5): 大変満足でした - 夕食、朝食とても美味しかった。スタッフ全員笑顔で対応がよかったです。
• kaito (9/5): -
• Martin (10/5): -
• Raya (10/5): -
• 渡部 (8/5): - 食事が美味しい 特に感じませんでした
• Takashi (9/5): - バイキングの食事の種類が多くて、高級感もあり、美味しかった。足湯が楽しかった。 4人1部屋の申し込みをしたが、思ったより部屋が狭かった。
• Muhammad Abdullah (10/5): -
• nobuko (7/5): とても期待して行ったが、まあまあだった。 - ロケーション、風呂、スタッフはとても良かった 朝食の時間指定が良くない。チェックイン時に決めた方が良い。 チェックインの際、新入社員のため、スムーズに進まなかった。教育するスタッフを配置すべき。 料理もお得感はなかった。
• TA YU (10/5): -
• Philippe (9/5): - The views on the lake, the overall design. The private Onsen we had in our room. The quality of the food ingredients and the welcoming staff No view from our room which was ok but not so clear at booking time. Restaurant providing good food but the self service looks a bit like a cantine
• Maxime (10/5): - Tout
• JACQUES (10/5): Plus qu'un hôtel: un endroit où l'idée de la perfection à la japonaise prend tout sons sens. - Difficile de trouver mieux. Accueil exemplaire dans un raffinement japonais. Chambre très calme au bord du lac Ashi avec une vue imprenable. Délice du Spa, extrêmement propre, avec ses bains chauds, et son fauteuil de massage mécanique. Confort des kimonos mis à disposition. Proximité, moins de 5 mn à pied, du départ du bateau et du téléphérique pour s'approcher du Fuji Yama. Et surtout petit déjeuner véritablement exceptionnel, y compris dans la qualité du service, avec vue sur le lac: multitude de mets proposés, sushis, soupes, plats chauds ou froids, riz en nuage, assaisonnements et algues japonais, jus de fruits, fruits, pâtisseries... Ce fût très difficile de partir... Tout était parfait. Seul petit point à améliorer peut-être: une partie du jardin, dans sa partie située en contrebas de l'hôtel, étonnamment peu recherchée pour un pays spécialiste en la matière.
• Chen (7/5): -
• Natalie (10/5): -
• Rocky (8/5): -
• Maximiliano (10/5): - La comida increible!
• Richard (10/5): A lovely hotel in a magical area. - Everything was great! Great selection for dinner and breakfast and complementary variety of alcoholic beverages a nice surprise. Onsen was great and rooms fantastic. Foot bath near lobby was fun too. Hakone is a gorgeous but challenging place to navigate, especially with public transit. This hotel offers shuttle service to Odawara…priceless! Hotel should communicate this very clearly in offers to potential clients.
• KIJIMA (10/5): 最高のホテル - 全て素晴らしい！ なし！
• sebastien (10/5): Séjour agréable dans un cadre agréable et accueillant - L’emplacement, l’état, l’accueil du personnel, les repas Rien à redire
• minoru (6/5): お年寄りにむり - 入口からエントランスまでの雰囲気は良かったです。 部屋が駐車場むきで良くなかった。夕食バイキングがおもつていたほどではなかった。
• My (10/5): - 綺麗で、食事美味しいです。とても満足です
• Valerie (8/5): - Le positionnement au bord du lac et la vue, les onsen Beaucoup de monde
• Junichi (8/5): -
• Monique (10/5): -
• upendra (10/5): wonderful experience - superb and lavish buffet for breakfast and dinner. onsen was great nothing to blame the property really. a bit more frequent shuttle service would be a lovely bonus, given the location that is far from train stations.
• Yarin (10/5): רוגע ואוכל טוב - המלון אמנם קצת יקר אבל נותן חוויה מדהימה. מרגיש כאילו הם חשבו על הכל. הוא מאוד קרוב לאטרקציות של האזור אבל פחות לתחנות המרכזיות שמגיעות מהערים הגדולות. היה לנו קצת קשה להגיע
• YUKARI (7/5): -
• Kathrin (9/5): Wohlfühloase am See mit hervorragenden Essen und landestypischer Hastfreundlichkeit - Lage,Essen,Onsen, Kimonos
• Ulia (9/5): -
• Vladimir (9/5): -
• Anneza (10/5): -
• Mila (10/5): - Everything
• Crystal (10/5): -
• DROR (10/5): נפלא ומיוחד על אגם מהמם - מלון מושלם ברמה גבוהה ביותר מעט רחוק . נסיעה די ממושכת בתוך יער מהמם

Photos