Residence Inn by Marriott Phoenix Downtown

Location: 132 South Central Avenue, Phoenix, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Concierge service
• Grocery deliveries
• Wheelchair accessible
• Allergy-free room
• Kid meals
• Heated pool
• Lower bathroom sink
• Emergency cord in bathroom
• Fruits
• Visual aids: Braille
• Auditory guidance
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Security alarm
• Key card access
• Mobile app for room service
• Happy hour
• Stand-up comedy
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Concerts/live shows
• Wine release events
• Reception hall
• Secured parking
• Garage
• Horse riding nearby
• Swimming nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• Studio with Two Queen Beds - Hearing Accessible

  The studio features a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Wardrobe or closet
  • Pool towels
  • Trash cans
  • Hearing accessible

• Studio, 1 King, Sofa bed, Mountain view (Mobility Accessible w/ Tub)

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

• King Studio

  This studio features a private pool. Offering free toiletries, this studio includes a private bathroom with a walk-in shower, a bath and a hairdryer. In the kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned studio offers a flat-screen TV with streaming services, a washing machine, soundproof walls, a coffee machine as well as mountain views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Private pool
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Heated pool
  • Salt water pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector

• Queen Studio

  This studio's special feature is the private pool. Providing free toiletries, this studio includes a private bathroom with a walk-in shower, a bath and a hairdryer. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned studio provides a flat-screen TV with streaming services, a washing machine, soundproof walls, a coffee machine as well as mountain views. The unit offers 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Private pool
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Heated pool
  • Salt water pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector

• Studio with Mountain View

  This studio provides a private pool. Offering free toiletries, this studio includes a private bathroom with a walk-in shower and a hairdryer. Guests can make meals in the kitchenette that comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned studio offers a flat-screen TV with streaming services, a washing machine, soundproof walls, a coffee machine as well as mountain views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Private pool
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Heated pool
  • Salt water pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector

• Studio, 1 King, Sofa bed, Mountain view (Mobility Accessible w/ Roll-in Shower)

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

• King Studio with Sofa Bed and Adapted Tub - Mobility Accessible

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

• Studio, 2 Queen Beds

  2 Queen Beds

  426 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 32-inch Smart TV with cable channels and Netflix

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Iron/ironing board, laptop workspace, and phone; cribs (free) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height door lock

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request, no rollaway/extra beds available, bed sheets not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Alarm clock
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Dining table
  • Daily housekeeping
  • Free Local calls
  • High-speed internet access
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Smart TV
  • Laptop-friendly workspace
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Visual fire alarm
  • Lever door handles
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Bed sheets not available
  • Desk chair
  • Energy-saving switches

• Studio with Two Queen Beds and Roll-In Shower - Mobility Accessible

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

• King Studio with Sofa Bed - Hearing Accessible

  The studio features a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Wardrobe or closet
  • Sofa bed
  • Pool towels
  • Trash cans
  • Hearing accessible

• Queen Studio with Adapted Tub - Mobility Accessible

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

Guest Reviews

• Jeffrey (8/5): -
• Vanessa (10/5): -
• Latasha (10/5): -
• Laura (10/5): -
• Laura (10/5): -
• Janet (10/5): - I loved the location. Close to downtown and very short walk to Chase Stadium. Staffcwas friendly and helpful. The lighting in room was very good!
• Quintero (10/5): -
• Krizl (8/5): -
• Francisco Javier (8/5): Nice - Nice building, great breakfast No parking included
• Jacob (10/5): -
• Alain (7/5): -
• Alannah (10/5): -
• diana (9/5): - Clean and the staff awesome also need the NBA game just few steps
• Cousin (2/5): The only thing I liked was the staff. The hotel shouldn’t even be open to the public if it’s under construction. - Close to the Mortgage arena I guess it was under construction. Housekeeping didn’t even come clean or replace towels. Shower had mildew around it. My pillow had a stain on it. Hair was left on the sink.
• Virginie (7/5): Correct - Hôtel facilement accessible depuis l'aéroport grâce au métro. Excellente literie. Chambre et parties communes très propres. Il n'y avait pas de sèche-cheveux dans la chambre. Le petit-déjeuner n'était pas très varié. Manque de chance, il n'y avait pas d'ascenseur lors de notre séjour suite à une fuite d'eau et on aurait apprécié un petit geste commercial pour les 16 étages montés à pied 🥵
• Deegan (10/5): -
• Abigail (10/5): Overall it was a good experience, no complaints or hassle.😇 - Everything, it was clean, spacious and close to venue. Breakfast could’ve been better for the price of the stay.
• MATHEW (10/5): -
• Olivia (10/5): -
• Michelle (10/5): We had a wonderful stay and will definitely be back - Location is very convenient to downtown Only downfall is the indoor pool, would like a little more sunshine
• Guadalupe (10/5): For the price and location it is perfect for a little weekend getaway. I would definitely recommend - Location is perfect. Close to Chase Field, entertainment arena, shopping, restaurants… Parking is expensive and pretty much nonexistent.
• Chelsea (8/5): - Very clean & in a great location No on site parking
• Mary (5/5): I would not ever stay here again. - Not much. The breakfast was ok but the rooms floor and tables were filty. The parking was real inconvenient so used the valet who don't help with much of anything, had to struggle with our luggage by ourselves. I reserved a king but got 2 queens. The price of rooms is way high for the service you get.
• Kari (10/5): Very convenient, very clean - Very clean, walking distance to Chase stadium. It was perfect
• Hakim (9/5): - This is the second time staying here and the staff could not be more accommodating and professional. I wish the bar was open earlier.
• Ramiro (9/5): -
• Sandy (9/5): - The location was great friendly staff. pay for parking was not made clear on the website. $45 for one day is very pricey.
• Liliana (8/5): -
• Eva (10/5): - Parking
• Alice (10/5): A m a z I n g - Comfort, cleanliness, staff, coffee Homeless living just right to the building
• Brord (9/5): - Personeel Eigenlijk niks
• Maria (10/5): -
• Hakim (9/5): - Staff were wonderful was able to do a very early check-in without even having to ask. Wish the bar had been open.
• Teresa (10/5): - Everything was great That there is only Vallet.
• Kim (10/5): -
• Liliana (10/5): -
• Kevin (10/5): - Location definitely. Liked the facilities within the room and hotel itself. Very close to public transport and restaurants, cafes and a great supermarket Nothing
• Fabi (7/5): -
• Nicola (10/5): -
• MarkAnthony (9/5): -
• Jan (7/5): -
• Araiz (10/5): -
• JC Ernesto (10/5): -
• Tsubaki (9/5): -
• Noa (8/5): Good value for money - the room was specious and very well equipped. the staff was friendly and helpful Getting to the parking structure was a nightmare. There is no direct access to the hotel from the structure. the part of town the hotel is at felt unsafe compared to other part of downtown I was in
• Robin (8/5): - Great location. Nice facilities. Only negative was the continental breakfast not good
• Eveline (10/5): - The room was spotless and the hotel overall was very clean and in grade shape
• DeShawn (10/5): - Great location, clean and amazing bar/lounge
• Mary (10/5): Great Stay - Stayed here since we were part of the Arizona Donors and the welcoming and friendly staff made the trip enjoyable. Walking distance to all attractions downtown and to shops. Not far from family either.
• Laurie (10/5): - If you’re going to a Mercury game, this place is outstanding! So close! So many dining options! If you like a swanky cocktail, the in house lounge is amazing!
• Savastano (10/5): Rituals - Beautiful hotel, great staff, valet parking, breakfast and Little Rituals. Nothing love this hotel and will continue to come back. Will be the only place I stay in Phoenix.
• Vanessa (10/5): - It was a one night stay but the room was clean ton of amenities! We enjoyed the pool, full kitchen in room and easy walk to everything!
• Carrie (10/5): - Great location! The front desk was so accommodating & let me have an early check-in. Little Rituals was an added treat!
• Ashley (10/5): - Great stay
• Katie (6/5): - Rented a room with a king-size bed and sofa sleeper for my family of 4, went up to our room, and there was a king-size bed, but nothing else. Called the front desk, put on hold, and never picked back up. Went down to the front desk, got in the long line, changed our room, went up to the new room, no bedding on the sleeper sofa or anywhere in the room. No onsite parking, either you pay for Valet or use a parking garage that is separate from the hotel. The bathroom was nice, but the sliding frosted glass door will wake you up with the bright light if someone else uses it at night.
• Francina (10/5): -
• Kelera (8/5): -
• Mario (8/5): -
• Laura (8/5): Definitely will come back to enjoy Phonenix area. - Location, staff and how clean the rooms were. Plus loved it had a huge fridge and glasses. The parking garage elevator stunk and super hot.
• cristhian (10/5): -
• Nieves (8/5): -
• Nicole (2/5): - PLEASE READ! I would advise all that book this property to think twice. I had booked this property through Expedia upon check-in. They confirmed my check-in and took my credit card for what I thought would be incidentals / security deposit as is protocol, and ended up charging me again for the room. I had noticed the charge on my credit card with an alert, but again I was just assuming that this was for incidentals/security deposit which I assumed would clear in a few days. I would like to again stress that I paid for full for this room two weeks prior. I am trying to work with my credit card company to dispute this fraud as they had given no indication that they were taking the credit card for other than incidentals/ room deposit. I am writing this review in hopes that I could save somebody else from losing out on over $500 because both Expedia, as well as the property are placing the blame on the other party and refusing to give me a refund. There are plenty of beautiful properties in downtown Phoenix that I could recommend that you pick instead of the Residence Inn.
• Netta (8/5): -
• Katie (10/5): - Excellent room and customer service
• Lucinda (10/5): - Staff was very friendly at check in. Room was very nice and had plenty of space. Location is great if you’re going to Footprint Center or Chase Field. Close to restaurants and bars and even a grocery store. Parking fee is a bit high, but the valet is convenient.
• Dalila (10/5): - Clean room, nice layout, valet was good
• Sandra (10/5): -
• mrsfrankenstein (10/5): -
• Theresa (10/5): Overall a good clean hotel. The Hotel and the area around it felt relatively safe . - Proximity to event we were attending . Overall clean, the rooms are pretty sound proof, we were on a high floor which may have helped. The lobby is great to lounge around . The Valets were exceptional and very friendly. The beds are hard and the bedding was very rough feeling, for such a nice hotel breakfast is boring and could be improved .
• Herve (10/5): - Dans le downtown Quartier avec beaucoup de restaurant Grande Chambre studio très confortable Piscine bien Petit déjeuner un peu simple
• Marlene (8/5): - It was a great location for a concert. The room was run down. The office chair was completely falling apart and the remote to the TV was cracked and broken. The wood in the bathroom was dirty and looked like it had never been wiped down. Dusty and showing drips of fluids. Will not stay again. Free breakfast was not available although it said we would have that in our reservations.
• YOSUKE (3/5): Good except for payment transaction and receipt - Everything was very neat and clean Receipt is not matched my credit cart transaction which was automatically charged many times. When asking staff about this, they told me it is deposit, you will get back in a few business day. While asking them to present the all transaction including deposit, they can’t. Explanation about deposit was not enough. The money hadn’t got back since It’s been about one month. I hope I would get back money they are mentioned. I believe it is due to time lag for international credit card.
• Jennifer (1/5): Breach of privacy - Location The housekeeping staff walked into our room. There was no knocking, just unlocked the door and entered to which they were surprised by us. They entered the wrong room. The management staff was incredibly passive and lacked empathy when this was a complete breach of privacy and trust with Residence Inn. To be treated like that was unacceptable, the email we received was generic and lacked empathy. Will never again stay there
• Robert (10/5): -
• Robert (10/5): -
• Daniele (10/5): Una sosta a Phoenix da provare - Moderno e pulito. Un mini appartamento con angolo cottura e bagno Tutto bene
• Savastano (10/5): Game time. - Location, valet parking, staff, amenities, clean quiet. Will stay again and will recommend. Nothing, best hotel experience ever in Phoenix.
• mutaz (8/5): - Good location and views
• Angel (7/5): -
• Perez (10/5): -
• Stephanie (8/5): Don’t forget anything when you leave! - Hotel is very nice, room was great, and perfect location for attending a concert at Arizona Financial. Front desk clerk never acknowledged me at check in, even thought the reservation was in my name- seemed a bit chauvinistic! My husband left his ENTIRE bathroom bag in the room- when we called to report it they said nothing was found in the room. It was left in the room next to the sink, not in our bags or our car. Wow!
• Antonio Augusto (8/5): Muito Boa - Localização Falta café da manhã
• Albert (10/5): - Close to the concert venue and very clean. Parking
• Mark (10/5): Convenient - Location No early check in to beat the rush and limited parking area
• Kim (10/5): - The pool was great and the whole building was quiet. I was amazed on how quiet. Every employee was so helpful to us. This was our first time to Phoenix and we will be back.
• Perez (10/5): -
• Samantha (7/5): -
• Kathryn Marie (9/5): - Location and amenities!
• FUGICA (10/5): - Love the convenience of the location. Alot to do and a lot of different options for food
• claudia (9/5): - Close to the ball park. Nice and clean rooms The room didn’t get as cold as I would have liked but over it was a nice stay
• Rosa (10/5): -
• Kirk (9/5): -
• Cari (9/5): -
• Elias (10/5): - The hotel was clean, friendly and very close to everywhere in downtown area. The staff was professional.
• Kristi (10/5): Will definitely be back when we need a place in downtown phoenix - Stayed here many times and always meets or exceeds our expectations! Very clean and staff is great. Certainly not the properties issue or fault but the homeless, drug addicts and beggars are getting out of hand in that area:( The city needs to do better in this regard! It can be a little sketchy walking around after dark.
• Jared (8/5): Great Location - Hotel is in a great location for attending events and going to the downtown area. Rooms are nice and clean. Hotel staff is very nice. Only thing that was lacking was breakfast. We stayed 3 nights and every morning tried going even earlier and it was always empty for most the hot food. They also did not rotate options for hot food. Hotel stay is 5/5 with the rating losing one star due to the 1/5 breakfast
• James (10/5): - The layout of the room was excellent
• gary (8/5): - Great spot for our purpose of the trip. Didn’t get any housekeeping during the 3 day stay, probably our own complaint
• Sherri (10/5): - I had a great stay! The room was clean! The staff was wonderful! So kind and friendly! I literally walked across the street to my venue for a concert! I was on the 15th floor and had an awesome view!
• joan (10/5): SWT - Was close to the venue we were going to Parking was a lil confusing

Photos