Fiesta Inn Mérida Altabrisa

Location: Calle 17 #104-108A Col. Vista Alegr, Mérida, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Facilities for disabled guests
• Packed lunches
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Grocery deliveries
• Wheelchair accessible
• Allergy-free room
• Kid meals
• Public Bath
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Smoke alarms
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Happy hour
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Free beach shuttle
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Art gallery on site
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Garage
• Swimming nearby
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Suite, 1 Bedroom, Non Smoking

  1 King Bed

  615-sq-foot room with city views

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch LED TV with premium channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Tile flooring in room

  Need to Know - Shared accommodations

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Wardrobe or closet
  • Dining table
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Shared accommodation
  • Bedsheets provided
  • Laptop-friendly workspace
  • Location - top floor
  • Desk chair
  • Office

• Junior Suite, 1 King Bed, Non Smoking

  1 King Bed

  433-sq-foot room with city views

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch LED TV with premium channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Phone, laptop-compatible safe, and iron/ironing board

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Tile flooring in room

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Location - top floor
  • Desk chair

• Superior King Room

  The double room features air conditioning, a mini-bar, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, heating and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Mosquito net
  • Wardrobe or closet
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Key card access

• Superior Double Room

  The double room offers air conditioning, a mini-bar, as well as a private bathroom featuring a shower and a hairdryer. The double room comes with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as heating. The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Mosquito net
  • Wardrobe or closet
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Key card access

• Extended Room

  The suite provides air conditioning, a mini-bar, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Mosquito net
  • Wardrobe or closet
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Key card access

• King Room

  The spacious air-conditioned double room provides a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Smoke alarm

• Junior King Suite with Seating Area

  The suite is furnished with a desk and a seating area and offers air conditioning and a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Video
  • Heating
  • Smoke alarm

• One-Bedroom King Suite with Two Bathrooms

  The spacious air-conditioned suite offers a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Video
  • Heating
  • Smoke alarm

• Double Room with Two Double Beds

  The air-conditioned quadruple room features a tea and coffee maker, a safe deposit box and heating. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Smoke alarm

• King Room with Roll-In Shower - Mobility Access

  The spacious air-conditioned double room features a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Smoke alarm

Guest Reviews

• Guest (6/5): “ bueno” - La ubicación Las tollas son muy viejas
• juan manuel (10/5): buena relación ubicacion, calidad, atención y precio - ubicación adecuada a las necesidades de este viaje limpieza de pasillos de habitaciones, no dispone de room service nocturno
• youssef (10/5): -
• Xiaolong (8/5): -
• Isamar (9/5): EL HOTEL ESTA MUY BIEN, COMODO Y LIMPIO AGRADABLE PARA DESCANZAR. - LA UBICACION ESTA MUY BIEN, ESTA CERCA DE ALTABRISA EL DESAYUNO NO ME GUSTOO
• Hiroshi (7/5): - ショッピングプラザ内にあるので便利 入口がわかりにくい
• amadoc264 (2/5): My personal property was stolen from my hotel room - After arriving home from my stay at this Hilton I realized that the hotel staff stole 3 pieces of clothing from a bag in my hotel room. I have called numerous times for a resolution to this situation and have not had any luck receiving a response from the hotel security team.
• Raul (10/5): perfecto - no desayune la recepcion , no me gusto que entras al centro comercial
• Courteney (8/5): It was a very memorable and beautiful place to stay. - I enjoyed the mall. Me and my family were able to come out of our rooms and go straight to the cinema to watch a movie without leaving the building. I didn’t like that my mom’s room didn’t had a refrigerator or a functioning iron. When she called the front desk they took hours to bring one until she had to call again and demand it.
• Octavio (2/5): - Awful on every aspect! Don’t even consider it
• Laura (9/5): Superb - Very friendly staff; easy check in; clean & comfortable rooms & hotel
• Octavio (2/5): - Worst experience, the hotel was out of power during my stay so I had no AC, use service stairs, the room was dirty all the time, the room concierge was unhelpful, the manager never show up even though my requests. Please avoid it!
• David (10/5): - .
• Shawn (10/5): - Great facility convenient location
• Jeff (10/5): Great stay - My stay was great, the property had access to shops movies and food services. Parking was convenient and covered.
• Claudia (8/5): - Hotel is very well located. The only thing is they run out of hot water every day. I had a cold shower for 10 days
• Amanda (4/5): Wouldn’t go there again. - Pet friendly The property definitely needs some updating. The baseboards were falling off, the shower caulking has mold, the mattress needs to be replaced. The bedding and the towels are beyond worn out.
• Mex (8/5): Very good -
• Chris (4/5): - Room was very dirty, pool was extremely dirty and covered in bird poop, room was only made for one person and there was two of us, no mini fridge, holes in the walls, broken door and the room was very humid for two days. A very bad stay.
• Marlon (4/5): Nasty room - Bedding full of hair. Bathroom needs lots of cleaning. Breakfast absolutely blame. Much better have breakfast at the restaurants in the mall. Had to change rooms twice. It is a shame a Hilton property offers this low quality level.
• Daniel (1/5): Hotel does not own responsibility on stolen objects. - No response or support from staff when objects went missing.
• Henry (9/5): Superb - Good location
• Yolanie (10/5): - Everything was amazing. The beds and pillows were so soft. Fresh towels everyday. Amazing.
• Farah (10/5): - The hotel has all amenities required for a comfortable stay.
• Miguel (6/5): - The internet was down and the AC was not working properly but the staff managed to fix.
• armyreviews (6/5): Great location for shopping in Merida - This Hilton property fell short of my expectations for the brand. The hotel's overall ambiance was decidedly dated, with signs of wear and tear evident throughout. The linens, for instance, were a disappointment; the towels were very small and frayed, and the sheets lacked the luxurious feel one might expect from a hotel room from this brand. This lack of attention to detail detracted from the overall experience. While I've enjoyed stays at numerous Hilton hotels in the past, this particular one failed to meet the standard I've come to anticipate. On a positive note, the hotel's location proved to be a significant advantage, especially for those inclined toward retail therapy. Situated within a shopping mall, guests have convenient access to a Walmart, Starbucks, TGI Fridays, and even a movie theatre. Furthermore, another mall is conveniently located across the street, and larger shopping destinations, such as Costco and Sam's Club, are just a short drive away. This prime location could be a redeeming quality for travelers who prioritize shopping convenience.
• Linda (10/5): - When I fly into Merida I always stay at the Hilton.
• Bjoern (7/5): Comfortable but it has potential to be a great hotel - The location was very good, the cleaning staff was super attentive. The room was spacious No real amenities offered. Front desk man was quite unfriendly. The electricity and water was shut down and the never asked if we needed aid, this was on checkout day and the front desk man (who also checked us in, did not even ask if we enjoyed our stay) The room smells damp. No windows to open equals poor ventilation. The connecting rooms were poorly insulated so we could hear the neighbor easily. You can hear people partying at TGI Fridays on weekends until late hours, even from the top floor!
• EMILIO (8/5): - was hard to find
• Hank (9/5): Perfect one night stay - Comfy, clean and quiet room. Check in and check out quick and efficient. On top of a little mall so some restaurants and shops right underneath and in the lobby you can buy some necessities as well. Location far from airport/center, some minor wear and tear in the room and airconditioning noisy.
• Linda (10/5): - I’m very happy that we stayed at the Hilton Garden Inn in Merida Mexico. We will definitely be back.
• Delbert (10/5): - It is a decent place to stay, but it is not located close to tourist attractions and the swimming pool is not worth using
• Daniel (1/5): Awful support and little security - They dont support on our complaints on money and stuff that went missing. They dont support on our complaints on money and stuff that went missing.
• Espinosa (8/5): Very good -
• Pilar (3/5): Hope to not stay there again ever - Lication. We were necer told about breakfast or any restaurant EXCEPT Starbucks by the receptionist in the 26th The hallways and elevators were filthy The mini fridge and iron were broken No tonic for a gin and tonic room service The sheets are old and falling apart Extremely expensive for that place
• Paula (9/5): Went for medical services. Location and facilities were great. -
• KimC (10/5): - Room was welcoming - larger tha. Expected. No street or neighbor noises was a big plus. Walking distance to medical, the mall and ADO bus terminal. Movie theather, walmart and other shopping and eateries made it a great place to stay.
• Shields (8/5): Location, location, location - Great location and friendly staff.
• Roger (10/5): - Convenient, the staff were friendly and helpful
• C3064BIlisac (2/5): DO NOT STAY HERE! THEY LOOK THROUGH YOUR PERSONAL BELONGINGS AND STEAL VALUABLE ITEMS. - I have stayed at many hotels in Merida and this was my first time giving this place a chance. NEVER AGAIN will I make this mistake! They stole an iPhone, AirPods and a USB out of my travel bag! I had left my laptop in its case along with my work phone and a work USB. I wasn’t able to fit the laptop case inside the small safe provided in the hotel room. Therefore, I decided to pack these items in my travel bag UNDER my clothes and shoes. The bag was zipped closed and tucked away out of site. Staff had the AUDACITY to look through my closed bag and take these items. I reported this to the front desk and I was assured they would look into the matter but I still have not gotten any feedback although I have been cooperating tracking the phone and providing info to them. However, as of this time I have yet to get any feedback as to where my belongings are. Please save yourself the hassle and don’t stay at this dump! I realize I should have listened to other reviews that have also reported theft at this hotel!!
• DENIA (8/5): - Excellent customer service from start to finish
• Starfury101 (3/5): Hotel Hilarity: Where Inconvenience is the Only Guaranteed Amenity - Located in a prime spot, this hotel offers the added convenience of being adjacent to a mini mall, giving guests easy access to shopping and amenities right at their doorstep. Its strategic positioning enhances the overall stay experience for travelers seeking both comfort and convenience. Ah, the unmatched thrill of staying at a hotel where "service" is just an afterthought, like flossing. Let’s kick things off with check-in, where asking for my reservation felt like I was searching for the Holy Grail. The wait? Think Game of Thrones finale—long, painful, and totally unsatisfying. But wait, it gets better. The room wasn’t ready for prime time either: no working phone, no working safe, and the towel situation? A little light, to say the least. So, naturally, I had to take the scenic route back to the front desk to request the basics. You know, minor things like functioning amenities and a towel. Then came lunch. Tacos and a salad. Simple, right? Well, in this nearly deserted restaurant, it took an hour and a half to toss some lettuce and wrap some meat in a tortilla. Quite the achievement! Who knew such culinary artistry required a level of patience only monks and DMV employees possess? Now, dinner. Room service, 9:20 p.m. We order two pizzas—because, wild thought, we’re hungry. Twenty minutes later? “Oh, no pizza tonight. How about a club sandwich instead?” Because nothing screams "luxury" quite like settling for a sad sandwich. And when it finally arrived? Untoasted, crumbling bread and fries so cold and lifeless they could’ve been auditioning for a role in The Walking Dead. Then, the grand finale: checkout. Not only did they fumble my bill, but they actually tried to charge me for the room twice. That’s right, double the confusion, double the incompetence. And just for good measure? “Sorry, no itemized statement.” So, if you're in the mood for chaos, mismanagement, and food that makes a gas station hot dog seem like fine dining, look no further. Bon appétit, indeed!
• Frederic525 (2/5): The Hilton Mérida Experience: Where Patience is the Main Course - I checked into the Hilton in Mérida, Yucatán, thinking, "How bad could it be?" Well, apparently they took that as a personal challenge. For lunch, I got a masterclass in how to make three tacos, a salad, and a Coke take an hour to arrive. Maybe they were growing the lettuce out back or waiting for the taco shells to naturally form themselves. Then there’s the room – oh, the room. The safe and the phone? Decorative. Someone had to come in and fix them, because why should anything work when you’re paying a premium? Later that night, we thought we'd give them another shot with a couple of pizzas from the menu. The kitchen called 15 minutes later to inform us they don’t actually have pizzas – just club sandwiches or tacos. Pizzas on the menu, none in the kitchen. Makes sense, right? So, we settled for club sandwiches and fries, which were about as cooked as a salad. They were so limp, they could have joined a yoga class. And just when you think it’s over, the delivery guy shows up with a broken card terminal. Of course! I ended up paying cash. It's like a tragicomedy, but without the comedy. Just one disaster after another.
• Lopez (8/5): Very comfortable stay. - Location was very good for my visit purpose. Nice room, clean. Closing time of the bar at night, too early.
• Norman (10/5): - Great location
• Alfredo (10/5): - Very convenient, good options for dinning around this place.
• Bertha (10/5): - Feels right at home
• Polina (10/5): Exceptional -
• Mar (8/5): - The pool is super dirty, food is not good and i ordered some waters never arrived. After 1 hour i had to go to the lobby
• Julieta (10/5): - Very nice hotel and area
• Nicole (9/5): Great stay - There was a dripping sound in the AC unit
• Jose (10/5): Best Hotel in Merida - For me it is the best spot in Merida because of the location and security, the staff is really friendly, i always stay there Todo bien
• Anvar (10/5): - Convenient location
• Jessica (9/5): Superb -
• Abniel (8/5): - Very good.. safe and clean... Got sick with their food in the restaurant. But besides that all good
• Lorena Chávez (10/5): - Wonderful!!!
• John (4/5): - THEY ARE NOT INVESTING IN THEIR PROPERTY. EVERYTHING 2-3 STAR ... I WOULD NOT GO BACK.
• Neyla (5/5): Passable -
• Sanjay (8/5): - Good
• Jose (10/5): Best place to stay in Merida - Great place, great location, great staff it has the 3 G's Everything was wonderful
• Ricardo (10/5): - I just wish they had a larger parking assigned to their guests. Their parking is basically the parking for a shopping center. It is covered, but they only have about ten spots assigned only for their guests.
• Juan (10/5): Exceptional -
• Adam (10/5): Mr Ramírez - Excellent location/ staff friendly
• Orlando (8/5): - Modern hotel, modern facilities, in overall good area of Merida.
• Maria (10/5): - Excellent hotel, it has enough restaurants around to make your stay very convenient. My floor was specifically very noisy after midnight that I couldn’t sleep those (2) nights. Other than that, the hotel was Excellent.
• Coleman (9/5): Superb -
• Deborah (10/5): - Nice Hotel for the area. Bed comfortable and resturant nearby was fantastic.
• Kevin (9/5): Superb -
• Brigett (7/5): Rooms nice and clean. Pool not so much. - The location. The pool. Small and dirty.
• Alfredo (10/5): - The only one thing I would suggest is parking is a bit difficult to find because of the parking lot is shared with other stores. It would be nice if Hilton had its own parking designated spots
• Miguel (10/5): - Love it.
• Miguel (8/5): - Love it
• Alan (10/5): Exceptional -
• Richard (9/5): Clean room but slightly dirty pool - The room was clean and big. The desk and chair were nice. The pool was small and dirty.
• John (4/5): - No hot water in the shower, although the bathroom sink had hot water. Rude staff, to Disabled People! Don't stay here if you are relying on a Scooter or a Wheelchair to get around.
• Maninder (10/5): - Nice property. A lot of professionals use this hotel. Convenient located in Centro.
• Marc (9/5): Superb -
• Eric (8/5): Very good -
• Martha (8/5): - Nice location
• Antonio (10/5): will return again and again - after a disaster at a different hotel, i booked this one and was pleasantly surprised at how wonderful it was. Clean, friendly, everything the other wasn't.
• Francisco (9/5): Superb -
• Billy Dean (10/5): - Very clean and friendly staff… Access to transportation and shopping options was great. Highly recommend staying at Hilton Garden Uptown…
• Anonymous (10/5): Exceptional -
• Soraya (10/5): - El hotel está céntrico, los cuartos muy bonitos y limpios. El staff desde que llegamos muy amables.
• Sabina (10/5): Exceptional - The location and the staff it’s great
• Yansie (10/5): Everything was just perfect! - The room view was just so beautiful, loved to see the sunset from my room. The location was great!!
• Emilio (6/5): - Location is unbeatable because my family live in a short walking distance. Residential/local area. I had problem with the door/key. Had to be reseted twice. At the end I sk for a change of room. The new assigned room had no alarm/radio/clock, iron. Toilet was dirty. Borders of the floor shower is getting black. Sheets are are transparent and with spots. I went to the buffet, as usual, it looks empty, because they are not keeping the dishes fresh and full. They wait until teh dish in completely gone to bring more food. Its sad that the head management and owners do not invest accordingly. I will continue staying here because the convenience location.
• Ana (9/5): Superb -
• Sheryl (10/5): - This is a great place to stay. The staff is friendly and welcoming. The food is delicious.
• Rhoda (9/5): Superb -
• Eugenia (8/5): Very good - It was very clean. Breakfast was not good.
• Karla (10/5): Exceptional -
• Maykelti (7/5): Great place location and stores close by - Great rooms and mall right under the hotel Outside looked old
• Mario (8/5): - Everything was good. For what I paid, I expected more. The bar was never open. Buffet was wonderful. People kind and thoughtful
• Anonymous (4/5): Disappointing -
• Miguel (6/5): - The hotel is located in a shopping mall. The parking (if you are driving) is in the Malls main parking garage. You will have to go through the mall to reach the elevator. Service was okay, but lacked the bare essentials like giving you only two bath towels. Hotel is not bad for a business trip, but I would not recommend for a vacation.
• Francisco (2/5): - Toallas manchadas de maquillaje, sábanas sucias, pasador de seguridad del cuarto roto, tristemente habido en decadencia este hotel, está muy descuidado.
• Starfury101 (9/5): Superb - The bed was comfortable. The restaurant menu could be improved.
• ErickaU (8/5): Good place to stay in Merida - The room was alright. It is located in a small mall, which facilitates many things. I like the place. Though, seems there were power shortages which turned the Air conditioner off several times. But in the end everything was fine. The attention was good!
• Buzan (10/5): Exceptional -

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