Meliá Vinpearl Phu Quoc

Location: Bai Dai Area, Ganh Dau Commune, Phu Quoc, An Giang, Phu Quoc, VN

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 05:30 AM

Check-out: 12:00 PM

Amenities & Facilities

• Meeting rooms
• Full-service spa
• Fitness facilities
• Proposal/romance packages available
• Free bicycles on site
• Clubhouse
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Outdoor furniture
• Fitness facilities
• Television in common areas
• Safe-deposit box at front desk
• Multilingual staff
• Porter/bellhop
• On private beach
• Full-service spa
• Meeting rooms
• Pool umbrellas
• Ecotours nearby
• Free wired internet
• Conference center
• Free bicycles on site
• Access to nearby outdoor pool
• Basketball on site
• Golf driving range on site
• Miniature golf on site
• Playground on site
• Sailing on site
• Volleyball on site
• Free self parking
• Free pool cabanas
• Pool sun loungers
• Safari nearby
• Clubhouse
• Golf caddy
• Couples/private dining
• Private picnics
• Tasting room
• Wine release events
• Proposal/romance packages available
• Banquet hall
• Reception hall
• Golf cart
• Golf clubs (equipment)
• Optional golf privileges
• Children's games
• Casino nearby
• Lifeguard on site
• Charcoal grill

Rooms Available

• 1-Bedroom Villa Lake View with Private Pool

  1 King Bed

  2368-sq-foot room, furnished balcony/patio with lake views

  
  

  Layout - Bedroom, living room, and dining area

  Relax - Private pool

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Kitchen with refrigerator, electric kettle, and free tea bags/instant coffee

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Kitchen
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Furnished balcony or patio
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• 3-Bedroom Villa Lake View with Private Pool

  2 King Beds and 2 Large Twin Beds

  2906-sq-foot room, furnished balcony/patio with lake views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Relax - Private pool

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Kitchen with refrigerator, electric kettle, and free tea bags/instant coffee

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 3 bathrooms, separate bathtub and shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Kitchen
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Furnished balcony or patio
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• 3-Bedroom Villa Garden View with Private Pool

  2 King Beds and 2 Large Twin Beds

  2906-sq-foot room, furnished balcony/patio with garden views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Relax - Private pool

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Kitchen with refrigerator, electric kettle, and free tea bags/instant coffee

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 3 bathrooms, separate bathtub and shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Kitchen
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Furnished balcony or patio
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• 4-Bedroom Villa Lake View with Private Pool

  3 King Beds and 2 Twin Beds

  3552-sq-foot room, furnished balcony/patio with lake views

  
  

  Layout - 4 bedrooms, living room, and dining area

  Relax - Private pool

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Kitchen with refrigerator, electric kettle, and free tea bags/instant coffee

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 4 bathrooms, separate bathtub and shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 8 (8 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Kitchen
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Furnished balcony or patio
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• 4-Bedroom Villa Garden View with Private Pool

  3 King Beds and 2 Twin Beds

  3552-sq-foot room, furnished balcony/patio with garden views

  
  

  Layout - 4 bedrooms, living room, and dining area

  Relax - Private pool

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Kitchen with refrigerator, electric kettle, and free tea bags/instant coffee

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 4 bathrooms, separate bathtub and shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 8 (8 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Kitchen
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Furnished balcony or patio
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• The Level 3-Bedroom Villa Lake View with Private Pool

  2 King Beds and 2 Large Twin Beds

  2906-sq-foot room, furnished balcony/patio with lake views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Relax - Private pool

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Kitchen with refrigerator, electric kettle, and free tea bags/instant coffee

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 3 bathrooms, separate bathtub and shower, slippers, and designer toiletries

  Practical - Safe, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Kitchen
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Furnished balcony or patio
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• The Level 3-Bedroom Villa Ocean View with Private Pool

  2 King Beds and 2 Large Twin Beds

  2906-sq-foot room, furnished balcony/patio with ocean views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Relax - Private pool

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Kitchen with refrigerator, electric kettle, and free tea bags/instant coffee

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 3 bathrooms, separate bathtub and shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Kitchen
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Furnished balcony or patio
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• 2-Bedroom Villa Lake View with Private Pool

  1 King Bed and 2 Large Twin Beds

  2368-sq-foot room, furnished balcony/patio with lake views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Relax - Private pool

  Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Kitchen with refrigerator, electric kettle, and free tea bags/instant coffee

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 2 bathrooms, separate bathtub and shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Kitchen
  • Electric kettle
  • Private pool
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Furnished balcony or patio
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• aw2026 (8/5): 3 star for the resort and 1 star to Esmeral - three star for the hotel stay. one separate one to Esmeral, who was super helpful and made us more welcoming. it was a shame that there werent more staff with her attitude and dedication to good service around. The resort itself is great.. plenty of greenery, rooms are spacious, comfy with nice private pools.Moving around the resort may require the use of the buggy service which can be up to a 15 mins wait during busy periods. walking around is less pleasant (and not very safe !) with the buggies moving at high speeds, constant stream of motorbikes, maintenance vehicles around and loose tiles all over the pavement. wished it had been more pedestrian friendly . location is north of the island, 10 mins drive from Grandworld but heading into Sunset town will take up an hour. Overall food was average. buffet Breakfast has good choices but can be a little chaotic.. glasses, various things running out, coffee machine not being refilled etc…nice touches with the pho , banh mi stations . One place to avoid is bar 1892 - soggy/ cold fries along with some poor service..(“we have no mangoes to make drinks”, 20 mins later , a mango bingsu the size of Mt. Fiji served next table ! ) ….not exactly what you expect from a 5 star resort . The food / service experiences were generally better over at Ibiza. But still better off heading outside . Facilities wise - pools and beach are great … indoor areas not so. Gym too small and crowded, games room lacking options and one table for pool , table tennis sharing between few hundred guests mean it could be a long wait for your turn. Staff service also mixed ..was threatened a fine for losing a towel card , check in process way too complicated , “iced” versions of drinks came when asked for hot , items of rubbish being left outside our room and no reason , towel guy with the checklist at the pool was simply rude . We were fortunate to meet Esmeral at reception who helped us to navigate some of the issues and was really a great help! Overall , a pleasant stay. whist not a truly 5 star experience. First time visitors would still enjoy the experience … although having done it once .. with some of the service frustrations and average food, not sure we would be back soon…
• kellieb987 (6/5): Beautiful hotel, terrible service - Such a beautiful hotel, grounds, pool, beach, Level villas are really nice and very spacious with lovely pool areas outside. The villa pool and beach are really nice, lots of comfy beds and kept very clean. Unfortunately we found the service to be probably the worst we’ve had. Arriving for breakfast to an array of dirty pots on tables and being seated at dirty tables with no cutlery, then you will be left like this until you manage to grab someone’s attention to ask for a menu, when you’ve decided what you want be prepared to try and then get someone’s attention again to order before waiting half an hour for your cold eggs to arrive. Unfortunately we didn’t get to try the highly rated Italian as it was fully booked for our five day stay. We tried the buffet twice, the first time my husband was asked to pay while eating his chicken wings which was quite bizarre. The second time, he wasn’t hungry but accompanied our daughter to lunch, when he told the waitress it was just our daughter eating, the waitress told him “ the cameras are watching you” We went out to eat at Grand world after this which has lots of choice and only 5 mins in a taxi.
• Camper61799016603 (4/5): Not the 5-Star Service We Expected - I was planning my Christmas and New Year holiday and usually choose other hotel chains with a consistent 5-star service level. This time, my friends already had a reservation at Meliá Vinpearl Phu Quoc for the holiday period and suggested that I join them. All dates were fully booked, so I contacted the reservations department directly. From that moment, my experience with this hotel chain began — unfortunately, not in a positive way. My inquiry about possible available villas or cancellations was answered only a week later, which felt unacceptably slow for a hotel of this category. By checking availability daily, I eventually managed to book a villa for a shorter stay than originally planned, as not all dates were available. In hindsight, this may have been for the best, as the stay itself turned out to be disappointing for several reasons. Upon arrival, I asked about upgrading to the highest service level (“The Level”), but was told that it was not possible. This was surprising, as I have reliable information that other guests were upgraded to this level and that such an option does exist. I understand that villas naturally show signs of wear over time, so I will not be overly critical about that. However, the quality of housekeeping was poor. Some light fixtures were missing bulbs or even had exposed wiring. One of the two sun loungers at our villa had a broken leg, making it unusable. Despite staying in a three-bedroom villa with a private pool, we were provided with only two pool/beach towels, which is clearly insufficient. Dining was another major issue. It was almost impossible to secure dinner reservations at the restaurants. At breakfast, long queues were unavoidable — especially for egg dishes. The chefs preparing eggs did not understand basic English words, making it difficult to receive the correct order even after several attempts. Out of three coffee machines, usually only one was working, resulting in 5–10 minute waits for a cup of mediocre coffee. Freshly squeezed juice was not available at all. This was the first time I experienced such a low-quality breakfast in a hotel claiming 5-star status. At the beach and main pool, there are very few sun loungers, many without mattresses, making them uncomfortable or unusable. There were also many small but important details that simply do not correspond to the declared level of the hotel. After noticing that some guests managed to upgrade from standard all-inclusive to “The Level,” I returned to reception to ask whether, at least for the last two days of our stay — even for an additional cost higher than what we had already paid — we could receive the level of service initially expected from a 5-star hotel. I was asked to leave my room number so they could get back to me. More than 24 hours passed without any response, and my follow-up inquiries were ignored. I then approached a “The Level” representative directly and received a straightforward refusal due to alleged lack of availability. In the end, for a significant amount of money, my family received a very low-quality holiday experience. It is highly unlikely that we will return to this hotel or use other hotels from the Meliá chain in the future.
• annalees87 (10/5): Thank you - Thank you to Anton and the team at The Level in the Melia resort. We loved our stay. The safari and VIN Wonder shuttle was so convenient and the buggy service made such a difference around the resort. You went above and beyond to make it special for us all - thank you!
• vishalghildiyal79 (10/5): Amazing family holiday at Melia Vinpearl Phu Quoc - We visited Meliá Vinpearl in December 2025 for a family holiday, and I would like to share our experience to help set realistic expectations for future travellers. Location: The location is absolutely stunning, with a pristine beach and breath-taking surroundings. The property is immaculately maintained, and a special mention must go to the gardening team for their exceptional work in keeping the landscape aligned with Meliá’s high standards. The Villa: We booked a 3-Bedroom Lake Villa, and it was gorgeous, to say the least. The villa was extremely spacious and perfectly suited for our family. Our children thoroughly enjoyed the private pool overlooking the lake. Housekeeping was professional, discreet, and maintained the villa impeccably throughout our stay. Transportation within the Resort: Given the vast size of the resort, internal transportation is managed via tuk-tuk services. Managing logistics across such a large property is no small task, but the team handled it efficiently and seamlessly. Breakfast Experience: The breakfast buffet was extensive, offering a wide variety of options, with guests having the flexibility to choose between two different restaurants—an excellent way to manage crowd flow while maintaining quality. LEVEL Package & IBIZA: For guests seeking an elevated experience, beach-facing villas are highly recommended. The IBIZA experience offers full-day access to beachfront dining and entertainment, adding a vibrant and premium dimension to the stay. Customer Service: While we had a slightly uncomfortable experience at the beginning, the hotel’s customer service went above and beyond to address and rectify the situation. A special mention to Ms. Esmeral from the Guest Relations team, who patiently listened to our concerns and ensured everything was taken care of with professionalism and warmth. In Conclusion: The resort delivers an exceptional experience for guests seeking a serene, well-curated luxury holiday. Although our four-day stay felt too short, we certainly look forward to returning—this time with a larger group.
• R808PVjanetc (10/5): Beautiful Luxurious Beachside Resort - We spent a week with family at this resort as Level guests. It was simply amazing. The accommodations were spacious and inviting. The beach view was picture book, and the private pool and deck was used every day. Imagine having a floating breakfast served in the pool! Or a barbecue feast catered to you on the deck! The Level meals and happy hour were delicious. Favorites were seafood dishes. The fruits were sweet and just ripe. The pool was just made for those who love to swim laps. Entertainment? Sure! I enjoyed an educational session on Vietnamese coffee. A beachside session on relaxational breathing techniques was great. There were beautiful tree lined paths to walk, or if you needed a ride, just call up a buggy, or tuk tuk! The spa was sensational. Massage therapy of many types, time in a jacuzzi or sauna were available. Anything you needed was a phone call away. Chill here! You won’t be sorry.
• brigittecS8974AF (10/5): Really enjoy and relaxing - My children and my husband really enjoy at this place. The resort is large and fresh. Thank you Mickey for being friendly, I will come back again😉
• alenad554 (10/5): Holiday in paradise - Very wonderful holiday, everything was perfect. Accommodation, food, location, professional and very nice and helpful staff, nothing to complain about, everything was top notch. It is worth coming back and enjoying this great holiday. We had The Level.
• 456harleyn (10/5): Awesome resort to relax - The food was good and there are some interesting activities to join. Near some location such as amusement park and the zoo. The staff mickey is nice and hard-working
• miltonh496 (10/5): Enjoyable stay here - We've stayed here for almost 3 nights and everything is good in general. From the restaurant to the room and other services. The staff is really friendly and nice, especially Mickey
• 606tamerr (10/5): we really enjoy at this place - We like the restaurant at ibiza because this one is very cozy and the food is tasty. We can see the view of the beach when sunset and it really vibing. Thank you Mickey the staff for being nice and caring us.
• chanilma (10/5): Good place - The resort is huge with the beautiful beach. There is a recreational area to play. The staff named Mickey is really helpful and nice
• 129tomaszz (10/5): We would love to go back there! - For our ninth stay in Vietnam, we chose Melia Vinpearl Phu Quoc, and it was the best choice yet! Peace and quiet, excellent food, and a very high level of comfort in terms of the villas and amenities. However, the biggest asset is the staff at The Level. They are polite, helpful, and provide excellent communication both in person and via the app and WhatsApp. What really impressed me is that they are genuinely natural in their approach, not just nice, like many other resorts. We felt cared for and not anonymous. They prepared an unforgettable dinner for us and even arranged for lotus flowers. They are a wonderful team.
• Journey36740245338 (10/5): Meliá Vinpearl Phu Quoc - Very beautiful and well-maintained hotel in a great location, within easy reach of very interesting and attractive places on the island, such as the longest cable car in the world, a pearl farm, a beach with starfish, and many others. Helpful and kind hotel staff, very helpful tut tuk drivers, always smiling. Masterful cuisine including À la Carte restaurants. At the "Level" reception, the young ladies Selena, Jodie, Esme, Maia, Min and others are very helpful, they will help with every little thing. So far it was our most beautiful vacation.
• Cruiser50521944552 (10/5): Amazing stay - This stay at Melia was absolutely amazing experience. We choose Level experience and every staff was absolutly lovely! From beggining to the end. Even housekeeper did everything they can. Thank you very much again❤️
• 621tatianaz (10/5): Beautiful place and the care of Selena, Jodi, Min and the entire Melia team made this vacation unforgettable for us. - - quiet, beautiful place suitable for relaxation - excellent care - large selection of delicious food and drinks - villa by the sea - beautiful and clean rooms It's a place I'd love to return to.
• 437rethap (10/5): Nice place at Melia - My family stayed here for 3 nights and the resort was nice to our. The beach is huge and clean, also the food is tasty. Mickey and Leo are friendly and nice
• noamied776 (10/5): Enjoy - Melia Phu Quoc is a great choice to have a vacation with your family, good weather and enjoying the vibe at Ibiza is something that is worth trying. Spacious villa and service mind of the staff is absolutely heart-warming, Esmeral took a great part of it. Thank you and see you!!
• anhthyy_2340 (10/5): Review short trip in Phu Quoc - It was our first time visiting Melia Phu Quoc, and our family was warmly welcomed from the moment we arrived. Since it was peak season, the check-in process took a little longer, but it was understandable. The food was varied and nicely spread across the two restaurants, making it well worth trying. The resort is a bit far from the town center, but the overall experience definitely makes up for the distance What impressed me most was the staff — everyone was helpful, and always smiling. A lot of thanks for staff Esmeral - very nice, friendly and take care me a lot.
• consalvoa2025 (10/5): Relaxing stay here - I frequently used the free Gym and enjoyed the sauna at Spa, that's really relacibg. Some unique activities like Handmade crafts and Live DJ sets in the evening, which are a nice touch. Thank Mickey for caring and being nice
• Lhardin389 (8/5): Good, but not amazing - We've been here before, and I'll tell you, it's not the same. First, let me give a shout-out to an amazing young lady named Esmeral. She's restored my trust in this hotel after she helped my sick friend. She went out of her way to take care of us and my friend. Thank you, Esmeral, for having the heart of an angel. You will be the reason we will return with more friends and family. The problems we had with the room...since day one, we had to call the front desk about issues with our room...from the air conditioner to the cleaning of our room. We had to call the front desk almost every other day with a problem. The shower, the water wasn't getting hot, no floor towels, no hand towels, sometimes they didn't change the trash bags in some rooms. There was a broken trash been in the kitchen, a broken iron that someone fixed up and put back in the closet. The floor was dirty by the entrance door. We just gave up asking the front desk for anything else. It seems like they didn't care. Some golf cart drivers had attitude issues, some staff looked angry all the time, and they didn't say hi when spoken to them. Really, not friendly at all. But what made me mad the most was when the day we were supposed to check out, we called the front desk to ask for an extra hour to stay because my friend was feeling sick. They said no! It was like they didn't care. But thanks to Esmeral, she helped us out big time. She made sure my friend was being taken care and didn't leave our side. She truly is our angel. I know every hotel has problems, and I don't hold that against them. This hotel is beautiful and peaceful.
• Cruiser14203079265 (10/5): Vacation - Phu Quoc is in the dry season so this time is the perfect time to go on vacation with family. Melia Phu Quoc is a great choice with spacious villa and tasty culinary, good attitude from the staffs as well, particular in Ms Esmeral that taking our feelings absolutely good. For everyone who is looking for an affordable price resort, should give Melia Phu Quoc a try 🙂‍↔️
• hyeonj2025 (10/5): A fun stay and memorable - The beach is lovely for watching the sunset.The room service food was quick and warm when it arrived. The staff everywhere were polite and helpful, even the people working outside. Mickey, who helped us book a bike to ride around the resort, was very kind.
• 782marekh (10/5): Marek Hajek - I would like to take this opportunity to thank you once again for the amazing two weeks we spent at the Melia Resort we were at the resort for the second time and again it was a Level higher Great place, villa with a sea view, much better Level club than in 2023, very well chosen menu at all restaurants, great staff who looked after us and a really helpful reception who always helped when we asked them for something We came to the hotel with my girlfriend to get engaged and we spent two wonderful weeks on our honeymoon We thank everyone at Melia for that I really like the resort and that's why I bought two weeks of Level for my parents, who will come 15.3.-30.3. 2026 and I believe they will be as satisfied as we were My mother is going to Melia to celebrate her big birthday 75 years and looking forward to it
• ka_enkan2024 (10/5): Outstanding Service from Mabel, but Hotel Needs Improvement - I recently stayed at this hotel and, to be honest, the overall experience was not great. The room was quite noisy, and several issues came up during my stay that really affected my comfort. Without proper help, I don’t think any of these problems would have been resolved. However, I want to highlight the incredible service provided by one of the hostesses, Mabel. She was absolutely amazing — kind, professional, and genuinely committed to helping. She took care of everything quickly and efficiently, and thanks to her, my stay was much better than it would have been otherwise. Mabel truly went above and beyond, and she is the main reason I’m giving this hotel any positive feedback at all. The hotel itself needs improvement, but Mabel’s outstanding service made a big difference. I’m very grateful for her help.
• yunseoj954 (10/5): Beautiful places - My children love this place be they can join some pool activities and that was very funny. Besides, the food is delicious and the room is large. The staff Mickey is friend with a smile
• valeriodQ25JC (10/5): Good place and nice staff - The beach is really beautiful and spacious, especially at the sunsut. My husband and I usually went there to enjoy the feeling, that was lovely. Many thanks Mickey for caring and help us, you are really careful.
• kate_inac18 (10/5): A Perfect Stay With Outstanding Service - We had an amazing stay and truly enjoyed our holiday. The food was exceptional, the service was phenomenal, and the whole experience exceeded our expectations. A special thank you to the wonderful staff and the waiters who took such great care of us every day - Nguyen, Tren, Truc and Ky.
• B8619SLchristinab (10/5): Indescribably beautiful, a truly worthwhile experience - It's been a fantastic experience from the very beginning! Special mention goes to two charming ladies, Min and Yen, who work in the Level area! They accompanied us from the start and always went out of their way to make our holiday as pleasant as possible! They have my utmost respect and appreciation! Thank you so much!! Many thanks also to the rest of the Level team!!! Esme, Jodi, Anton, Selene, Ryan… Furthermore, a big compliment to all the restaurants! Fantastic food and service (Chi and Tham). I really must come back!!!
• 213dainiusa (10/5): Memorable time at Melia - We traveled with two young kids, and this hotel was great. The kid zone was safe and clean, and the staff there were wonderful. It let us have a few hours of peace by the pool! We must give a huge thanks to Mickey and Lavie, they are attentive and help us during our stay. If you have a family, this is the place to be.
• muhammadrF2927TP (10/5): The relaxing stay and memorable stay at Melia - We've been here for 9 nights and our experience here is almost wonderful. From the room and the service is good which is a good place for family, friends, and relaxing trip. Despite it takes some time to wait for the buggy but overall its still good. I appreciate the effort of mickey and lucy, they are really helpful when we need a help, thanks for your hard-working
• Y111HBdanah (10/5): Great THANK YOU - our stay at Level was great. the resort is beautiful, well maintained, clean everywhere. staying in a villa with a sea view was fantastic. the villa is always perfectly cleaned and what I appreciate are the great mattresses on the beds. so I had no problem with back pain in the morning. the food is excellent and as for the staff, also perfect. they were always willing to help and accommodate our wishes. polite, kind, smiling. however, I want to thank the tuk tuk drivers the most. we will definitely come back to you again.
• solomiiam617 (10/5): Nice place staying here - We had a quick two-day trip here, and it was perfect. Getting to the resort was easy. The main thing we loved was how simple everything felt and you could just relax. We want to thank Mickey, who we met by the luggage area. He made sure our bags got to our room quickly and even called us later to check if we found everything okay.
• ivaz701 (10/5): Excellent holidays! - This was one of the best hotels we have ever stayed in. The facilities were very luxurious, and the food was absolutely delicious. However, the best part of our experience was the friendly and helpful staff! We are definitely planning to come back.
• felisitys2025 (10/5): Omg!!!!!!!!!!! Best food, best people, best everyone of you. You des - You Are our second family 😭 We love you. Thanks to you we feel speciál. We love you Min💗, Maya💗, Esme💗, Selena 💗, tuk tuk Brian 💗, Otie 💗, Thomas 💗, Richard 💗 And all!!!!!!
• louispA2567TJ (10/5): Enjoy the resort - The service is excellent, everything is good from the facilities to the service. Thanks a lot to all of the staff here for hardwork especially Mickey for his hospitality and friendly manner.
• reviewer-cz (10/5): Beautiful resort - I can highly recommend this hotel complex. We stayed here for a week in villa 3116 right on the beach with "Level" services and if you are thinking about visiting this resort, only with "Level" service. The staff is very nice and helpful and is ready to take care of you in every way. In addition, with this service you get premium services, such as the possibility of using restaurants and bars that are not accessible to other visitors. The hotel has free buses to the nearby VinWonders amusement park, to the safari and to all the tourist areas of the island, so you will definitely not be bored during your stay. We had a great time, for which we also owe a lot to the "Level" staff, especially Min, Maia, Esme, Selena, Jodie, Victor, Anton, Ngan and others. Thank you very much.
• 772kate_inap (10/5): Beautiful family holiday - Beautiful place, professional service and nice people on every step. We loved our holiday time in Melia. Thanks so much ♥️
• RobFishcrazy (4/5): Sub standard - The good: - Large, well maintained grounds. Could always find a spot at the shared pool by ourselves. - Spacious and comfortable room with private pool, nice and quiet generally - Good spa treatments - Close proximity to VinWonders etc with free shuttle - Sunset on the beach was nice - We enjoyed the food and drinks at 1982 bar. Fresh and tasty. The bad: - Check-in. Took well over an hour. Staff were flustered and inefficient. Total punish at the end of the long trip. The icing on the cake was having to wait longer for a tuk-tuk to the room after the check in delay. See next point. - My defining memory of our Melia stay will be sitting around waiting for a tuk-tuk. Argh. Outside of peak times it is efficient. Typically a ~10min wait. Manageable. During peak times could be north of 20mins, sometimes requiring a follow up. Really, really annoying with tired or hungry kids (and adults!) of course this is always around meal times. Avoid the reception area like the plague at all times, especially peak. - The resort is really large and while it is possible to walk from place to place, this isn’t really practical with little kids. So you’re forced to use the tuk-tuks and wait. - With the exception of reception staff, most don’t speak English well and communication can be difficult. - The resort has some sewer issues. We had heavy rain one day and suspect the sewers overflowed in a couple of locations. Stinky. Our bathroom had some smell issues around the same time, likely the sewer wasn’t draining properly. - Buffets. Significant room for improvement. We ate at Food Market (Palma) or Jarana (Menorca) each day for breakfast and dinner as part of our package. Not lacking in variety, but missing quality and freshness in almost all cases. Key complaints: seafood quality is very low (I found the prawns/shrimp of all styles to be soft, bland and inedible), heat lamps were typically ineffective so cooked meats had always lost their freshness, lack of variety in fruit (mainly cheaper fruit varieties), excepting out last two days the bacon resembled jerky. All edible, just really, really average food. Done well and kept fresh, it could be far, far better. Cooking stations were the exception, with some dishes prepared fresh in front of you. In a week, I did not eat a single dish the I would be happy to purchase if we didn’t have the package (excepting fried eggs…) - The Melia app is garbage. Things often don’t load and there is no ability to converse with a human being. So you need to use the phone and have a frustrating conversation with translation difficulties, brave the chaos at reception or revert to email. - No cocktail deliveries to the room. Just wine and mixers, beer etc. - Despite a lack of signs, they have a ‘no fishing’ policy for the many ponds and lakes around the accommodation. My children and I spent a really fun 10 minutes catching and releasing some fish before someone power tripped and told us to stop. So watch out for the fun police, ready to ruin what would otherwise be a pleasant memory. One further comment, neither positive or negative. Patronage is largely Chinese and Eastern Europeans (mainly Russian). For English speakers looking to meet people and be social then this destination might not be ideal, but if you’re looking to keep to yourself then no worries. The best way to judge a venue is whether on not you would return. Melia is a no for me. Tip if you do go: ask for a room close to reception and the Menorca building. This will save you having to catch tuk-tuks as often.
• 998ivetaj (10/5): Level at melia - Great service, great staff, best vacation ever. Truc and Bao and Elio were the best. The food is so good at the Level house. Also we love the doki doki restaurant.
• andresm980 (10/5): Week of perfect relax - We spent a unforgettable week at the Melia Vinpearl resort. The Level personnel are always available and they are willing to help even in the smallest detail. The lovely hotel staff are very friendly too. We enjoyed Asian food and wanted to try all the other Spanish, Japanese and Italian. Golf course at 5 min drive. Long walks by the beach, sunny but not very hot, we had the perfect atmosphere for a week of reading and chilling.
• 221aruzhand (10/5): Wonderful stay - The hotel is kinda good despite of some furniture is quite down but still good in overall. The breakfast is various that would be various and tasty. Thanks for Mickey and Lucy for helping our family during the stay.
• 993mengg (10/5): Thank you for your hospitality - Nice Hotel and Pools, Quiet Area.We had a good time here. The hotel is very pretty, and the pools are great for kids. The room was big and had a nice view. Everything was clean and worked well.We did not like that the hotel is far from the main town, so we had to use the shuttle bus often, which sometimes made us wait a bit. However, the workers are very kind. One worker named Mickey and Mabel helped us with our bags when we checked out. He was very fast and friendly. It is a nice place for relaxing, just know you will spend time traveling if you want to see other things on the island.
• 442deman (10/5): Nice stay here - We had a very nice stay at Melia Vinpearl Phu Quoc. The room was comfortable and clean, and the beach was quiet and beautiful. Breakfast had plenty of choices, and the food at the restaurant was good. The concierge staff were helpful and suggested a few nice places to visit around the island. A special thank-you to Mickey for always being so kind and cheerful. He checked in with us often and made us feel really cared for.
• lili_R3923MO (10/5): The Level is another level - We stayed at The Level for 5 days, it was amazing. The Level restaurant offered really high quality of food and beverages. The villas are unbelievably spacious and beautiful. The staff were super kind and helpful. For sure we are planning to come back here, because we had a great time. Special thanks to Maia, who always took care about our requests, and helped us with everything. We are also thankful to Elio, Truc, Bihn and every member of the staff who made our holiday unforgettable.
• Z6753CYmorgans (10/5): Cannot recommend The Level enough - We stayed in a beautiful beach front villa. The service was above and beyond. My husband didn’t have contact solution and the staff made sure they located a pharmacy where we could purchase it - they even sent a picture of the product in the store so we knew what to grab when we got there. The spa was excellent! We only ordered room service for lunch and dinner which was seamless! My husband’s birthday is two days away and we got home to a birthday cake last night! Didn’t even mention it to them! They remember everything- we asked for a bigger smoothie at the breakfast buffet yesterday (their default is a 10 oz glass) and this morning they remembered and brought him a larger one unprompted. Truly cannot express how friendly and welcoming the staff is at The Level.
• josephtU2220SK (10/5): The LEVEL - The LEVEL is a whole another experience. I was able to communicate with the staff almost 24/7 via WhatsApp and was accommodated for the majority of my request. From room service to as simple as finding contact solution for me at the nearest pharmacy. We will be back with friends and family.
• Cruiser08519643535 (10/5): One of the best hotels - The experience at Level is simply second to none. We had a beautiful villa on the beach. The kindness and attitude of the staff exceeded all expectations. We were treated with the utmost care from the moment we arrived. We were given a whatsapp number and whatever we asked for, Maia and Anton responded literally within seconds and took care of everything. The staff at Level restaurant, Elio, Bao and the others, the tuk tuk boys, everyone was incredibly helpful. One of the best hotels we have ever been to!
• maill0ng (10/5): outstanding place - Everything about our stay was wonderful. clean beach, great breakfast, and a really relaxing vibe around the resort. Grateful Mickey for being so friendly and thoughtful. He truly made our trip even better!
• Climber33633115260 (10/5): Melia Phu Quoc - Very good Hotel! Very good service! Very good stuff (Elio, Truc, Lan Anh, Quoc Anh, Baro, Binh). Very polite! We live in Level villa! We liked it!
• sophiek167 (10/5): Great stay at The Level Villa - The resort is very big and open, so it feels clean and relaxing. There are many restaurants and bars, so it’s easy to find what you like. The food is tasty—especially the cocktail hour snacks and drinks. The Level Lounge was a highlight for me. Watching the sunset with cocktails there was memorable. All the staff were kind and helpful. Special thanks to the Level team — Victor, Anton, Maia, and Esme. I won’t forget these names! The Level Villa where I stayed was very large and well maintained, and it had a really good ocean view. Managing a big villa like this must take extra care, and I could feel their effort in the details. The private buggy service for Level guests was super handy. The resort is huge, and we used buggies a lot. With the Level buggy service, we waited less than the regular ones. I would definitely come back. I highly recommend the Level Villa at Melia Vinpearl Phu Quoc Resort. It was a home away from home for me.
• nanmuk2025 (10/5): Great place to stay - Our stay was amazing. The resort is beautiful, the beach is perfect for chilling, and we loved the food at the restaurant Jarana. Thanks you mickey for asking and helping, he is friendly with a smile.
• jakubz950 (10/5): Perfect holiday - Very nice experience , perfect servis and professional team! High quality amenities. We were very satisfied ! Very nice and clean beach , multiple choices for restaurants and swimming pools
• 307suminc (10/5): Will Definitely Choose The Level Again for Our Next Stay - ⭐️⭐️⭐️⭐️☆ Wonderful stay with exceptional service — but restaurant quality needs improvement Our family stayed at Melia Phu Quoc (The Level) for 7 days and once again had a truly memorable experience. The Level Team’s warm hospitality and excellent service made our holiday special — thank you so much for that. We are frequent guests, and our children even said, “Melia Phu Quoc is the best — let’s only come here next time!” We also appreciate that the hotel kindly offered a half-board package due to a billing error. However, we only used it for two days because, honestly, the food quality and service at the main restaurant were disappointing and did not meet the usual Level standard. It was unfortunate enough that we chose to dine outside instead. That said, the Level Lounge was outstanding — both the food and the staff service were truly excellent and reflected the real Melia quality we love. Overall, we had another wonderful stay and will definitely return. We just hope the main restaurant’s quality and service can be improved to match the Level experience.
• kellymX2350SL (10/5): 5 star accommodation in a great location. - What an amazing place to stay for a family. The staff went above and beyond to make sure we had everything we needed. They booked day trips, we dined in and out of the hotel and the weather was fabulous. Top picks for the kids were the pool/gym/beach and Richard a tuk tuk driver! Top picks for mum and dad were THE LEVEL happy hour/private pool/location of hotel. Thanks!
• Ravindra31090 (10/5): Huge rooms, huge resort, huge service - A resort of epic proportions. They got pool villas which are so spacious you'll feel like home. They got various restaurants. Many options in room service at all times of the day or night. Everything comes asap to your room as Vin group has given their scooters to all staff. Buggy/tuktuk service takes you around the resort with a call and wait time of 10 mins average. Outside area near the pool regularly cleaned. Restaurants had probably a 100 tables available. Didnt have breakfast so no idea how that was. They noticed my birthday on the passport at check in and upgraded from one bedroom villa to three bedroom villa. Really appreciated the cake they sent with a handwritten note at my room. Gave me a free drop service to the airport on time. Their avocado salad was amazing as part of room services menu. Its all on their portal, which you can access by scanning the QR code. Bus schedule for VinWonders, Grandworld and VinSafari is given so abide by that on time, they will leave you if you arent there. Very well connected with all the nearby attractions. Loved my stay there.
• khrawahi (6/5): Staff and Location - Pros: Quick response from the maintenance staff + friendly staff + the resort's beach and outdoor areas. Cons: 1) The room we booked overlooked the lake, but our room overlooked the garden. We were given a room change two hours after we informed them. We received the room at 6:00 PM. 2) We booked a two-bedroom villa for five people. Upon arrival, it turned out we were in a four-person villa, so we requested an additional bed for the fifth person. They refused, citing hotel rules that do not allow an additional bed in a two-bedroom villa. 3) The villa is in need of maintenance: - The air conditioner in the living room was not working. - Water leaked in the bathrooms. - The villa door wouldn't close properly, but it was fixed after we contacted the maintenance staff. - The curtains need maintenance and are difficult to open and close. - The sheets are old. - In general, it appears to me that there is no interest or concern from those responsible for the villas.
• 성모양 (10/5): The guidance and information provided when going out was good. - I'm so happy to be staying in such a pleasant place. The friendly smiles and kindness of the staff there made my stay even more comfortable. If I get another chance, I'd love to go to Melia Vinpearl again.
• maic842 (10/5): Excellent service - Excellent service from The Level Team. Very efficient and responsive, especially, Richard, Otis, Thomas, Jodie and Gemie.
• ATSUOMI (8/5): - 部屋の広さやプライベートプールは非日常を感じられる素晴らしい環境です。 スタッフもとても親切で快適に過ごせましたが、スタッフ能力のバラつきは大きいと感じました。例えば　チェックアウトのフロント担当者は処理を忘れ（私の部屋番号すら忘れていた）、10分待てと追われたにもかかわらず、20分以上放置され　空港へのシャトルバスに乗り遅れるので早くしてほしいと伝えると、彼は作業を忘れていたため、先にバスに乗るように伝えました。同様のミスが他のスタッフでも滞在中に発生してしまい苦労しました。施設や他のスタッフは素晴らしかったため一部のスタッフにより評価が下がることは残念でした。
• jeje_sis (10/5): Nice experience at The LEVEL, Melia Vinpearl - erything was nice, and the food quality was great. All staffs were so kind and nice so I would like to visit again :) Especially Elio was really great, making our trip at Melia so remindable!
• idWicked (10/5): Best resort in Phu Quoc for a reason ! - Our stay at Melia Vinpearl Resort in Phu Quoc was nothing short of spectacular! From the moment we arrived, the warm hospitality and seamless check-in set the tone for a perfect holiday. The spacious, beautifully designed villas were extremely comfortable and cosy. The resort has a pristine private beach and stunning pools where the kids really enjoyed the foam party.The staff went above and beyond to make every detail special, ensuring we felt truly pampered. Special thanks to Ms. Lily who made sure our stay was extremely comfortable and without any issues - she helped us arrange our taxis / local tickets and recommended great places to eat . She and all the staff were extremely helpful.
• O4416IKwilliamr (10/5): Awesome stay at Melia - The Level - We have just finished our 4 night stay with Melia Phu Quoc, specifically enjoying the extra services at The Level and I will definitely be recommending this to my work mates + trying to come back here in the next few years again. At the Level, the staff were amazing. Shout out to the drivers (Richard and Phong), the supervisors at the Level Restaurant (Elio and Bao), Front of House staff (Victor, Esme, Maia, Min) and Kidsdom staff (Pha). All the staff looked after us so well and treated my family with high levels of care and concern. Also the Level staff helped organise a day trip taxi with Tom for the 13 of us in one vehicle. Tom helped create a nice evening out seeing the city and enjoying some local foods. 5 of us took advantage of a spa treatment special package for 1,900,000 vnd comprising of 2 hours of different services. No complaints overall and very relaxing. Honestly a 11/10 experience. Additionally we had a family member with a wheel chair and they took made sure our aunty's experience was catered to always. The concierge desk interacted with us frequently via whatsapp and were extremely responsive and attentive. My only regret is that I didnt have time to visit one of the food places to have Bingsu! Was too busy with all the activities and relaxation. Thank you Melia Staff. We will be back.
• xibanc (10/5): good place to visit - The breakfast is delicious and there are various options to choose. The service is good, the tuktuk takes a bit longer but still ok. The staff Mickey, Mabel, Lavie is friendly and supportive. thank you for your hospitality.
• kacklej (10/5): Great place to visit - The accommodation is fully equipped and quite comfortable, the staff is friendly and supportive. A special thanks to the staff named: Mickey, Lavie, Mabel, Lucy. They are helpful and smiling.
• GrandTour13939398572 (10/5): Melia Resort - Melia resort was a wonderful resort to stay at. The staff were incredibly kind and were just amazing. Happy hour was definitely a highlight of staying here. The pools were also very impressive. I would highly recommend Melia resort Phu Quoc!
• AnnaLong78665 (10/5): Beautiful memories - I’ve been travelled all over the world and stayed more than hundreds of hotels,Melia Vinpearl is one of the most nice hotels I’ve ever met. We were quite impressed by the team’s professionalism,courtesy and warmth,especially the Level Team that we already miss . Gorgeous beach,beautiful swimming pools,diversity activities all day long,nice,cozy and clean rooms ,complimentary shuttle bus to the airport.etc. Above all,you could also enjoy healthy,delicious breakfast.You won’t miss the cocktail hour either. Thanks for the unforgettable memories. We will definitely choose Melia Vinpearl again !
• 291jitenm (10/5): Awsome holidays - It was a awsome exp with tye breathtaking hospitality and services. The proerty is excellent within the proximity of all the attractions
• fainond (10/5): Greate Stay - Such a great trip! The restaurant food was delicious, the beach was beautiful, and everything at the resort was well taken care of. The person: Mickey, Mabel, Lucy, Lavie super friendly and always asking if we were okay. Thanks for making us feel at home.
• 795yumij (10/5): Nice trip of us - We had a memorable time at Melia Phu Quoc. The restaurant served delicious meals, the breakfast buffet was excellent, and the beach was clean and peaceful – ideal for a quiet getaway. Thank you the staff named mickey, lavie, lucy, mabel cuz they went above and beyond during our stay. The friendliness and care stood out, always making sure we were happy and comfortable.
• 597oswaldb (10/5): Highlight in Melia - Melia Vinpearl Phu Quoc is such a beautiful resort. The beach is clean, quiet, and beautiful. We also enjoyed the restaurant, the food was fresh and had a lot of tasty options. Most of all, we want to thank Mickey. He was always smiling, so friendly, and checked on us often to make sure we felt cared for. His kindness really made our holiday unforgettable.
• lucascB8273ZL (10/5): Good trip - We loved the restaurant, the clean beach, and the relaxing atmosphere at Melia Vinpearl Phu Quoc. Thanks to Mickey he always friendly and caring.
• AmmarShaban (10/5): Outstanding - Our stay at the hotel exceeded expectations in every way. What impressed us most was the outstanding level of care and professionalism demonstrated by the staff during an unforeseen incident. My 6-year-old son had an accident at the pool, resulting in a cut that required stitches. The lifeguard and hotel team responded immediately and arranged prompt transportation to the hospital. Remarkably, the hotel even covered the transportation expenses to and from the hospital. The following day, the staff continued to check in on my son’s condition with genuine concern, which provided us with great comfort and reassurance throughout our stay. This experience highlighted the hotel’s exceptional commitment to guest well-being and attention to detail, turning what could have been a distressing situation into a testament to their outstanding hospitality.
• Boreum (10/5): 가족 여행이라면 무조건 여기 - 친절함과 정갈함이 주는 편안함. 어머니랑 이모랑 3박 4일 동안 다녀왔습니다. 객실은 넓고 편안했어요. 직원분들도 너무 친절하셔서 가족들이 많이 좋아했습니다. 다시 푸꾸옥을 간다면 저는 꼭 여기로 다시 갈 예정입니다.
• 20jangh (10/5): Nice stay - We had such a great time at Melia Vinpearl Phu Quoc. The resort is beautiful, the beach is clean and peaceful, and breakfast had lots of tasty options. Thank you mickey, mabel and my, they were always so friendly and smiling. Thanks to them, our stay felt extra special. Definitely a memorable trip and we’d love to come back!
• H4323KLsultana (10/5): It’s very good experience - It’s good experience and good hotel And there is a girl she is name mabel she was a good help as always and she’s always nice person
• johnbH1570NW (10/5): Perfection - Our visit to Melia Vinpearl Phu Quoc in the Levels Villas has been nothing short of superb! From the moment we arrived, we felt truly welcomed and pampered. Victor, Elio, Sieu, Bao, Esme, Haney, Anh (chef), Selena, Jodie, Min, Hien, Ryan and the team (sorry there are more of you but didn’t get all your names) went above and beyond to ensure every detail of our stay was perfect. The food and drinks have been outstanding, with an extensive choice of menu, delicious made-to-order breakfasts and meals, and cocktails that were simply outstanding. The level of service throughout our stay has been exceptional. The extra attention to detail from the concierge, along with the exclusive Level experience, has been like no other. We couldn’t have asked for a more memorable stay. The Barnes family
• paddy3113 (10/5): Perfect Ending to Our Vietnam Adventure – 5⭐ Stay - We spent the last 5 days of our Vietnam trip at Melia Vinpearl Phu Quoc, and it was the perfect way to wind down before heading home. The villas were outstanding – spacious, beautifully designed, and complete with a private pool that gave us plenty of space to relax. The facilities were excellent, and the staff were truly superb – always attentive and making sure we had everything we needed to make our stay unforgettable. The food was top class, from the flavorful Korean BBQ to one of the best steaks I’ve ever had. There were also plenty of kid-friendly options – my daughter still says the spaghetti Bolognese was the best she’s ever tasted! A special shout-out to Yurse and his team for going above and beyond to make our stay so memorable. It was the perfect sign-off to a fantastic two weeks in Vietnam. Definitely a 5-star experience – we can’t wait to come back
• julienlU9372DS (10/5): Must visit place - I had a wonderful stay at Melia Vinpearl Phu Quoc. Everything was comfortable and well-organized. Special thanks to Mickey because he was always friendly, smiling, and attentive. He asked thoughtful questions to make sure we felt cared for and respected. His genuine hospitality made our experience even more memorable.
• 77teml (2/5): Disgusting, not well organized - One of the worst hotelsI have ever stayed in, and the blame falls directly on the management. Meliá Vinpearl Phu Quoc is run with zero professionalism and zero care for guests. The rooms are dirty, outdated, and badly maintained -mold in the bathrooms,broken furniture, and air conditioning that hardly works. Housekeeping does a terrible job, and when you complain, the staff just shrug. Food is repetitive, cold, and unhygienic, with long lines T every single meal. The pool and beach are overcrowded, noisy, and dirty, making it impossible to relax. The biggest issue here is management.: clearly they only care about taking people's money, not about service or quality. Everything feels chaotic and disorganized, staff are not trained, and nobody takes responsibility for anything. It's obvious that the hotel is overbooked and under-managed, turning what should be a luxury experience into a stressful, low-class mess. This place is a disaster from top to bottom, and until management changes completely, it will continue to ruin people's holidays. Avoid at all costs."
• phuonganhu (10/5): Wonderful Stay - Sadly, we were only able to stay for 2 nights; however, those 2 nights were amazing and memorable. We booked a Level 3 BR beachfront villa for ourselves, our 2 children, and my parents. My parents were blown away by how beautiful the villa, beach, and facilities are; it was a true treat and one they'll never forget (they never treat themselves to anything fancy, so we did it for them). The only downside is that we visited during the low season, so not all of the Level amenities were available. We were a bit disappointed because this wasn't obvious on the website when I booked; however, the manager (Victor) made time to address this personally with me. Staff: Victor and all the Level staff went out of their way to do all they could so that we didn't feel we had missed out on any of the Level benefits or conveniences. I was truly touched by our conversation and how he took the time to genuinely understand and appreciate the significance of this trip for my family (my father is 82 y/o and may not be able to return to Vietnam again). Victor even took the time to send me a personal message after we left, since he was not present on our departure date. In this message, he again shared how touched he was by our family's visit and my father's love for Vietnam and family. Victor, Esme, Stark, Jodie, Min, Vi, Ryan, and all the Level staff were truly exceptional. Their warmth, hospitality, friendliness, and professionalism truly stand out. Any requests we had (e.g., buggy service, extra towels, beverages at the Ibiza beach area, off-resort transportation requests, etc.) were received and delivered with enthusiasm and efficiency. Communication through WhatsApp was fantastic. Resort: Everything is stunning! The villa was tastefully decorated, large, incredibly clean, and well-appointed. Although there are some details that are not "pristine" (e.g., minor caulking work, etc.), we thought the villa was comparable to similarly priced luxury resorts we've stayed at in Mexico, Jamaica, and the DR. This doesn't bother us at all; however, I thought I'd mention it since I know some travelers are a bit more fussy about this. We did experience some minor inconveniences in the villa (e.g., running toilet, request for beach towels, A/C operation in one room), the Level staff attended to these in record time. Food and Drinks: The food at the buffet was very good and offered a bountiful variety of international and Vietnamese cuisine. Believe it or not, the bánh cuốn was the best I had during the trip, even rivaling my mom's! My husband and I had dinner at the Spanish restaurant and were pleasantly surprised by how good everything was, we'd definitely return! Although the resort is at a higher price point, we found all the restaurant prices very reasonable. Alcoholic drinks were GREAT! Not at all watered down like they often are in Mexico--really, really, tasty and generous! Level: Even if I had known in advance that not all the Level benefits (e.g., private pool and beach area) were available during our stay, I still would have booked the Level villa simply for the gorgeous, beachfront location. Zero regrets. Also, we really enjoyed the Level lounge. Even though we were typically the only ones there, the staff made us feel so welcome and taken care of. The Level lounge and bar were the only places in Vietnam that I had good, white wine! I can only imagine how great the lounge must be during the high season. During the low season the snacks were pretty limited, but the daily cocktail hour was really nice and fun (only suggestion is to include more savory snacks as part of the spread). The day we left we were gifted some really nice Level-branded souvenirs (sun hats that my daughter and mother LOVED, water bottles for kids, beach bags); these were much, MUCH nicer than any other club level gifts we've received from other high-end resorts! This review is already lengthy, so I'll conclude by saying that we are all looking forward to a return visit, and I would highly recommend the Level villas. I almost booked the Sheraton instead but, at the last minute, opted for Melia Vinapearl because of the Level option--so glad that I did! Thank you, Victor, Esme, Stark, Ryan, Jodie, Min, Vi, and everyone else who made our stay so wonderful and memorable!!!! We hope to see you again in the future!!
• FlorenceChow (10/5): Splendid experience - Great c/p value. Spacious villa, amazing breakfast, spectacular view. Everythings is great. We only stayed for 4 nights. Time is limited. Hope to explore a little bit more next time. Water is transparent in November.
• versacet (10/5): Perfect Anniversary Stay – Upgrade to The Level! - We celebrated our 15th anniversary at Melia Vinpearl Phu Quoc and had the most relaxing, luxurious stay. We booked a villa with pool and lake view, and chose The Level upgrade, absolutely worth it! From private airport pickup to access to the lounge, pool, and exclusive beach, everything was exceptional. The Level Lounge quickly became our favorite spot—fresh drinks, tasty snacks, and incredible service. Special thanks to Brian, Linh, Amy, Anton, Maia, Min, and the whole team who always greeted us with smiles and remembered our names. We also enjoyed massages at the spa (great quality and very affordable) and meals at every restaurant. Doki Doki Sushi was our favorite, but everything was delicious—especially the Vietnamese dishes. The buffets repeat a little day to day, but there’s plenty of variety. Yes, some rooms show a bit of humidity wear, but it doesn’t take away from the resort’s beauty and the outstanding service. If you visit Phu Quoc, stay here—and if you can, get The Level. It made our anniversary unforgettable.
• F9000NZgeorgem (8/5): A gorgeous hotel but The Levels amenities were not provided in full as advartised. - Having read reviews here warning that booking The Levels VIP service and rooms was essential to avoid long queues at check in and breakfast and crowded swimming pools, I paid a hefty to premium to book an ocean front Levels 3 bed villa and benefit from the more private Levels ocean front breakfast buffer and swimming pool. The villa was absolutely gorgeous and my family loved it. But the problem was that the restaurant and swimming pool at The Levels clubhouse were closed and there was no warning about this when I made the booking, only a few days ahead. So we had to take a buggy to the main restaurant for breakfast and to the swimming pool that was 1.5km away. One day the main restaurant was full and we had to take a buggy to the Menorca restaurant 1.8km away. The restaurants were not overly crowded at breakfast but there were constant queues at the egg station and the two coffee machines which frequently stopped working as they ran out of coffee or milk. The food at the breakfast buffets was acceptable but not fantastic. Getting a buggy from the villa was always quite quick as there are buggies waiting at The Levels clubhouse but getting villas from the swimming pool and restaurants was often difficult and could take 15-20 minutes. The buggy queues were not handled well, as big groups of guests were allowed to jump the queues and fill up the buggy completely, leaving behind guests who had been waiting for 15 minutes already. There was always a strange performance on ordering from room service or at the restaurants with the staff saying each time they were not sure, if we were allowed to sign charges to the room, as we had not paid a deposit for extras (and were not asked for one on checking in). Every time they had to get approval from a manager. It was always granted but this is an unpleasant niggle, as it creates the impression the staff think you look as if you might do a runner and leave without paying. I would think the Melia group is capable of setting about a better system than this to allow charges for extras (if, indeed Melia is actively involved in the management at all. I didn't see any evidence of a single expat staff and you normally see several expat staff at a large hotel that is part of an international franchise). I mean how many people pay in advance for nearly $500 a night are going to run off without paying for their club sandwich at the pool? It is not a backpacker resort. The private beach was pristine, unlike other beaches on Phu Quoc that are strewn with garbage. Vinwonders and Vinpearl Safari are a few minutes drive away in the hotel shuttle for those who have kids. Grab taxis arrive within minutes at the hotel for those who want to explore local restaurants or attractions indepently. We enjoyed our stay but it could have been better, if the hotel had provided all The Levels amenities it advertised or had been honest enough to disclose upfront that the pool and the restaurant were closed and reduced the price accordingly. A great vote of thanks to Levels buggy driver Mr Stark who was extremely helpful and provide very useful information about nearby attractions.
• Rattan (4/5): - This property is NOT 'ALL INCLUSIVE' When you go to a Western All inclusive resort, in room minibar is included. Here it is not included! They given you a three bedroom with adjacent pool option, but remember, pool may not be clean. The Kitchen has NO utensils. An Extended stay in US is much better than what you see here. The dining options are non. Spanish (Japanese restaurant under construction). The buddy/'tok-tok' is usually late 10-15 minutes. The extra-curricular activities - surfing does not exist on property, snorkeling - not on property, vin-safari not included in "ALL Inclusive". My partner got injured - NO FIRST AID KIT AVAILABLE! Look around no AED available. There is a person called 'Terry Nguyen' who runs his own side business of offering 'private snorkeling' experience. He pockets the money and arranges a taxi service and boat service (separate from property admin). Then took us to south of island where the water was not clear, the coral reef had poisonous coral reef and sharp rocks. Expedia and Melia Vinpearl are misleading the customers. Overall expect 50% of what they promise online. Come at your own risk and manage your own health (wound injury -- NO First Aid Kit). I would have had better experience going other genuine all -inclusive resorts with proper standard of safety. Finally, remember, you have to turn on a switch (outside the bathroom) to turn on hot water before putting soap on your body.
• Rattan (2/5): - This property offers you "All inclusive" and your pay "all-inclusive price" but even in room minibar has charges! Towel services NOT included. MANY drinks not included. Food services are limited. Other water experiences are limited. Remembers there are spider like insects buried in the beach sand. Unfortunately, I have been to many other all inclusive resorts so I can definitely tell you do not spend your money here. Deceptive advertisement by Expdeia and Melia Resorts.
• tuann770 (2/5): Poor service, ignored complaints – disappointing stay at Melia Vinpearl Phu Quoc (Room 4617) - I stayed with my family in Room 4617 for 4 nights and had a very disappointing experience. I raised several complaints to the front desk and specifically asked to speak with the General Manager multiple times — but never received a proper response. Instead, someone contacted me via a personal mobile number, with no introduction and no follow-up when I returned the call or messaged. On the last day, when I finally answered, the person showed no concern for my complaints — they only wanted to confirm minibar charges. That’s not how a professional hotel should treat its guests. Key issues: • Housekeeping left trash in bins even after cleaning. • Facial recognition system failed for two family members, making us wait 30+ minutes each time just to enter breakfast or VinWonders. Despite promises, it was never fixed. • No one told us we needed to register for towel service at the lobby. At the main pool, staff sent us all the way back to the lobby — a long wait and ride with a toddler. • Only positive: pool staff kindly gave my 18-month-old son a towel when he was shivering cold. I had hoped to resolve these issues while staying at the hotel, not write about them online. But the lack of response left me no choice. Disappointed and not up to Melia standards.
• GrandTour48713386496 (10/5): The Level Villa and team is definitely a must!! - The Meliá is in an amazing location, great beach and food at the restaurant This was made so so much better by upgrading to the Level villa and concierge service which was sea view and walks directly to the beach. The concierge team at the Level did not fault. Quick to respond, went above and beyond. The whole team were amazing. Especially Victor, Esme, Min plus the Phong and Stark After this experience we are now looking at other Meliá properties for future holidays
• Fearless711785 (2/5): - How to get intouch with u guys. Sent u people so many mails regarding a booking for a family of 10 but just seems u people don't care. It's been more than 2 weeks since I have tried getting intoch with u people but no response, that is why I am posting it here hoping after this I will get a response from your end
• kencB5710EH (10/5): - The resort was clean and the staff exceptionally helpful. The rooms were definitely accommodating to our needs. Meals were outstanding property should get rated an A+ definitely a four star resort beaches were clean and staff offering the amenities always had a smile on their face. We would definitely return for another visit if we are in the area.
• P4603AKlouised (4/5): Not worth the money - From collection in the airport in an old school bus from the 1970’s to arrival to the hotel our expirations were not high. Most restaurant were actually closed in the resort so we ended up eating the same food for a week as there are nothing around the area. Only alternative was a busy buffet restaurant with people sneezing and coughing over the food. We booked with breakfast but only went one time as the line to get a coffee ( that tasted awful ) was 20 minutes and even longer to get an egg prepared soaked in cheap oil. By 20 pm the resort is pretty much dead. Only an overpriced spa and mini mart left to hang out in. Daily house keeping was an ongoing fight with raising complaints on an app just to get clean towels and basic stuff - the staff does not speak or understand English at all.
• Timothy (10/5): - Well-trained and very friendly staff.
• stephanie (10/5): - Honestly the whole stay was amazing the friendly staff to the room was amazing! Will be back
• I1520GDcesarm (10/5): exceptional experience - My stay at Meliá Vinpearl Phu Quoc was a relaxing and memorable escape into tropical luxury. Nestled along the quiet shores of Bai Dai Beach, this resort offers the perfect balance between natural beauty and elegant comfort, making it an ideal choice for both families and couples. The villa accommodations were spacious, clean, and well-appointed, with modern amenities and a tranquil ambiance. Waking up to lush garden views and gentle ocean breezes set the tone for peaceful mornings. The private pool villas added an extra layer of privacy and indulgence, perfect for those looking for a more exclusive experience. Service throughout the resort was consistently professional and attentive. The staff were warm, helpful, and always ready to assist with a smile, from check-in to check-out. Their hospitality made the stay even more enjoyable. Dining at the resort’s restaurants was a delight, with a diverse selection of local and international cuisine. The breakfast buffet was particularly impressive, offering fresh tropical fruits, Vietnamese specialties, and Western favorites in a beautifully presented setting. including the large outdoor pools, spa, and direct beach access — were well-maintained and inviting. The serene beach, with its soft white sand and calm waters, was perfect for sunbathing or simply unwinding with a drink. Overall, Meliá Vinpearl Phu Quoc delivers an exceptional island resort experience with high standards of service and hospitality. Whether you’re looking for a quiet getaway or a fun-filled family holiday, this resort is a top-tier choice on Phu Quoc Island.
• jc26_11 (10/5): Well worth booking a treatment - A beautiful spa in a beautiful setting. Staff very professional and friendly. My therapist uyul had the perfect pressure during my body massage. Very sweet lady always checking everything was OK. She did an excellent job of getting rid of all the knots in my upper back. Highly recommended.
• Lisbeth (10/5): Super sted - Fantastisk sted, skønt med egen pool men også godt med dejlig strand og fælles pool. Morgenmad var virkelig god. Du kan få alt hvad du drømmer om.
• Anh (8/5): - We stayed at this stunning and spacious villa, which offered a peaceful retreat. However, the check-in and check-out processes were overly time-consuming, which detracted from the overall experience.
• bienxanhn (2/5): Disgusting staff - Hotel management is like a scarecrow. If the management sees this article, we would like to present to the management some matters related to your staff about Thanh Vu parking lot. Mr. Nha's staff relied on the support of Ms. Kim Cuong to collude to divide the parking lot with the outside. In recent months, you also saw why our SM green cars could not park in the parking lot, because Mr. Nha colluded with the hotel driver to pretend that the customers were at the bus station to get a percentage of the commission. Meanwhile, our SM green taxi was forced to run in other hotel lobbies and not Melia hotel. Our SM green taxi has a brand and full insurance, but we are very sad because we cannot run for Melia hotel. Because they colluded not to deliver customers to our taxi. We are very disappointed and do not know who to present to. So today we want the senior management to see this article and want to express our disappointment to present it to... Thanh Vu parking lot does not have enough documents and insurance to take care of customers. Meanwhile, our green taxi sm has everything, but relies on Mr. Nha, the hotel manager, to back us up so the staff have to listen. In recent months, why is our green taxi sm no longer parked at Melia parking lot? Because Mr. Nha does not let the staff call us but only calls Thanh Vu taxi. Mr. Nha has shared percentages with the car and used his power to threaten and protect the tour staff comfortably as if nothing happened. Today we present it to the management levels. We want someone to investigate and severely punish our management staff for abusing their power. We are very disappointed that a big hotel allows its staff to act dishonestly. We want to know when the 7-seat car of Xanh SM comes out, can we continue to run at Melia hotel lobby? Or can we not run anymore because of Mr. Nha's support? Really disappointed.
• 889aivyn (10/5): The best resort we have been to in term of service, amenities, rooms, pricing, and overall! - The best resort we have been to in term of service, amenities, rooms, pricing, and overall! It was our first time in Phu Quoc, and traveling with a 3 years old toddler, it took me a while to look for a place that I think would fit our family's needs. From the moment we arrived at the lobby, everyone we encountered went above and beyond, the most attentive and friendly staff we have had, especially after staying at many different resorts in several different countries (we own 3 different timeshares). Dong was our doorman/bellhop pretty much the whole time we were there (4 nights). I felt like he purposely either picked up an extra shift, or switched his shift to see us out on our last morning there (our flight left around 11am), seeing how he always worked the evening shift, and we never saw him in the morning except the day we left. After we have checked out of the villa and arrived at breakfast, I realized that I forgot my whole purse with some cash and wallet in our villa. He offered to have the staff pick them up and bring them to me so we could have more time to eat breakfast. He always had the friendliest and welcoming attitude. This man definitely needs a raise! For the front desk staff, the only ones I got the names for were Annie and O'Brian. O'Brian went the extra mile to help me get some cash to tip the ladies in the daycare/children center when there's no ATM machine on site and we ran out of cash to exchange. Saving the best for last is the whole staff in the daycare/children center, especially Pha, Quynh, and Duy. Our toddler loved this place so much, he would come twice, sometime 3 times a day to play until we told him it's time to go. He couldn't care less if we were there or not. There were always some kind of scheduled activities for the kiddos to be involved and entertained. Our kid especially loved the body art one. He got a total of maybe 5 drawings on his hands and arm throughout our stay. The children's center is free to enter and play, but the parents are required to be present. However, they do have daycare/babysit option where you can pay per the hour. Seeing how much he loved it here, we decided on the last day to have a little spa day ourselves and send him here for a couple hours. It cost us less than $17 for 2.5hrs. It was the very first time we left our kid with someone who's not family, and we were glad we took the chance and did it! The resort is hugeeeee, but we didn't really walk anywhere unless we really wanted to, mostly cuz it was hot and rainy almost the whole time we were there, but they have the tuktuk which is like the long golf carts type that you can request 24/7 to be picked up and dropped off anywhere on property. Super convenient and great to get a little wind in going from one place to another. I believe all the booking options on their official website come with free breakfast buffet for the number of guests you put down. It's also one of the best breakfast buffets we have had. I might be bias here since they offer a good amount of vietnamese food for the buffet, but our toddler especially enjoyed his breakfast everyday so that was also a clear indicator. The only negative thing I can think of is the construction detail of the villa and cleaning detail. When we first checked into the villa there was a broken glass in the trash can in the kitchen, but that was quickly resolved once we contacted the front desk. The shower was clean, but you can tell where molds been building up around the edges. Besides that, the sink in the guest bathroom seemed to be disconnected, and water was flowing straight down to the floor. The tiles in the bathrooms and some of the hardwood floor pieces were very uneven, making it unpleasant to walk barefoot. Good thing, they do provide complimentary slippers. Overall, we loved our stay at Melia Vinpearl. We cant wait to come back here plus checking out other Melia locations soon! Highly recommend this resort!
• Hieu (8/5): - Villas are decently affordable for what you get, everything other than lodging is petty pricy like food and spa stuff. The units have zero silverware or plates. Villas come with a stove but have zero pots and pans which is odd. Property is pretty dated as far as technology goes. Pros were amazing staff and affordability for larger groups. Cons were dated and not fully equipped. Not a walkable location at all. I would recommend going somewhere else like Wyndham or radisson blue closer to grand world unless you just wanna relax and not leave your place for the entire stay. It was just okay.

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