Staybridge Suites - Benton Harbor-St. Joseph by IHG
Location: 1275 Cinema Way, Benton Harbor, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Indoor Pool
Experience ultimate relaxation in our inviting indoor pool, perfect for a refreshing swim or unwinding after a long day of travel.
Convenient 24-Hour Front Desk
Our dedicated staff is available around the clock to ensure your needs are met promptly, providing a seamless and stress-free stay.
Complimentary High-Speed WiFi
Stay connected with our free high-speed WiFi available throughout the property, allowing you to easily share your travel moments with loved ones.
Book your stay at Staybridge Suites - Benton Harbor-St. Joseph, an IHG Hotel, and indulge in comfort and convenience during your visit to Benton Harbor.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Lift / Elevator
- Express check-in/check-out
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Offsite parking discounted rates available
- Internet access
- Reception hall
- Swimming nearby
Rooms Available
-
One-Bedroom Suite with Roll-In Shower - Mobility Accessible
The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Single-room air conditioning for guest accommodation
-
One-Bedroom Suite with Tub - Mobility Accessible
The suite is furnished with a desk and a seating area and offers air conditioning and a sofa. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Heating
- Sofa
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
-
Two-Bedroom Suite with One King Bed, Two Queen Beds and One Sofa Bed - Mobility Accessible Tub
The unit has 4 beds.
Max Occupancy: 8 (8 Adults)
- Single-room air conditioning for guest accommodation
-
Queen Studio Suite
The suite provides air conditioning and heating. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Heating
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
-
Room, 1 Queen Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)
1 Queen Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Desk and twin sofa bed
Comfort - Air conditioning
Accessibility - Accessible bathtub
Eco-friendly - Eco-friendly toiletries and eco-friendly cleaning supplies
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Desk
- Microwave
- Private bathroom
- Kitchen
- Sofa bed
- Wheelchair accessible
- Free WiFi
- Bedsheets provided
- Eco-friendly cleaning products
- Accessible bathtub
- Wheelchair-width doorways
-
Suite, 1 Bedroom, Accessible, Non Smoking (Communications)
1 King Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchen with refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Desk
Comfort - Air conditioning
Eco-friendly - Eco-friendly toiletries and eco-friendly cleaning supplies
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Desk
- Microwave
- Private bathroom
- Kitchen
- Free WiFi
- Bedsheets provided
- Eco-friendly cleaning products
-
One-Bedroom King Suite
The suite is furnished with a desk and a seating area and provides air conditioning and a sofa. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Heating
- Sofa
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
-
One-Bedroom Queen Suite
The suite offers air conditioning and heating. The unit has 3 beds.
Max Occupancy: 6 (4 Adults)
- Air conditioning
- Hair dryer
- Desk
- Heating
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
-
Studio Suite
The suite offers air conditioning and heating.
Max Occupancy: 2 (2 Adults)
- Air conditioning
- Hair dryer
- Desk
- Heating
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
-
Two-Bedroom Suite
The suite is furnished with a desk and a seating area and provides air conditioning and a sofa. The unit offers 4 beds.
Max Occupancy: 8 (8 Adults)
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Heating
- Sofa
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
-
Queen Suite - Disability Access/Non-Smoking
The suite features air conditioning and heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Air conditioning
- Hair dryer
- Desk
- Heating
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
-
Queen Studio Suite with Bath Tub - Mobility Accessible - Non-Smoking
The suite offers air conditioning and heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Air conditioning
- Hair dryer
- Desk
- Heating
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
-
Queen Room - Hearing Accessible
The double room features air conditioning and heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Air conditioning
- Hair dryer
- Desk
- Heating
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
- Hearing accessible
-
Queen Studio Suite - Hearing Accessible/ Non-Smoking
The suite offers air conditioning and heating. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Air conditioning
- Hair dryer
- Desk
- Heating
- Toilet paper
- Trash cans
- Single-room air conditioning for guest accommodation
- Hearing accessible
Guest Reviews
- Elizabeth (9/5): -
- Imazu (7/5): -
- William (10/5): -
- Brooke (8/5): Would stay here again - Great location half way from our home to Chicago. I would stop here again. Beds were comfy and hotel breakfast was nicer than most that i have seen. Clean and large area. the staff was very attentive. The dining area itself was impressively spacious and kept in pristine condition, offering a bright, welcoming atmosphere to start the day without feeling cramped or cluttered. Beyond the food, the service truly elevated the experience; the staff was remarkably attentive keeping the space clean. there was no sheets on the sofa bed and i had to put them on myself. The location was great for travel, but not if you are going for beach.
- Gooch (8/5): -
- Siera (10/5): Would stay again - The staff was wonderful Nothing everything was great
- Gooch (9/5): Overall, my stay was enjoyable and the next time I decide on another stay in the area I would highly consider returning. - It was clean, accommodating, and welcoming. I had to wait nearly an hour to be checked in. To be fair, I arrived much later than check in time (work) so I do not place too much fault on the front desk associate responsible for clientele. But an hour wait….
- Sanshelle (10/5): I loved my room and will be back soon and will recommend people to stay here!! - The room was VERY nice and felt like home!! The staff was very nice and very welcoming!!
- Patricia (10/5): We had such a nice time - It was so clean and comfortable
- Patrice (8/5): -
- Srinivas (7/5): -
- Draper (10/5): - The property was nice and quiet Cleanliness & free breakfast
- Laszlo (9/5): - Very good hotel with excellent breakfast All good, but the level of cleaning in the room should be higher. Also very old, almost useless ironing board
- Beth (9/5): Nice hotel with friendly staff. - The staff was very friendly. The lobby area was nice! Our room had a faint cigarette smell.
- Justin (8/5): - Conveniently located near a wedding in Benton harbor. Comfortable bed, basic breakfast, quiet area
- George (9/5): -
- Sandy (10/5): - Great staff and experience.
- Jayne (2/5): Don't book here. - The bathrooms were nice. The beds were comfotable. The person that checked us in couldn't find my name even through it was there the entire time. First he put my credit card on someone else's room and checked me under some man's name. I said my name many times. He had my card. It was very uncomfortable. As it pertains to the food: The containers were not re-filled after others consumed the food. I got the impression they were allowing people to live at the hotel and they didn't really want to feed those people. The air-conditioning was not on in the main areas, making them muggy and unihabitable. Our door lock was jammed. Out TV remotes didn't work. We were told to move the furniture and try re-setting the cable on all the TV's. One remote didn't have batteries of a cover on it. The area the hotel is in is less than desirable. There is a mall very close by that has been completely taken over by seagulls. The price was over $800 for one night. In so way is this worth the fear we felt staying there!
- Dr. Daniel (5/5): - GM was very nice and the Housekeeping Manager was excelllent and provided world class customer service. Standard staff- terrible guest services, uncomfortable beds, lobby did not have air, staff complained that back of the house did not have air.
- Kaser (10/5): - Cleanliness Appears short staffed at front desk
- Nicole (5/5): -
- Josh (10/5): Helped make our family vacation on to remember! - Great service, friendly staff, stayed at mutiple hotels in the area, by far the best!
- Leslie (10/5): - My goto stay when I come to Benton Harbor
- Gina (7/5): Good -
- Christy (10/5): Exceptional -
- Clayton (10/5): - We stay here every year on our way to Northern Michigan and the staff are excellent! The rooms are very clean and the bed is incredibly comfortable. I would recommend this hotel to anyone traveling.
- Marielis (8/5): Very good - Breakfast could have been better
- Deborah (8/5): Very good -
- Kayla (10/5): Exceptional -
- Kayla (10/5): Great stay, will definitely be back :) - The variety for free breakfast, and the staffs quick work to fix anything we needed or help us with anything we asked for. Nothing
- joliem493 (10/5): Great place for our Field Team to stay! - We have had a few team members stay here at the Staybridge Suites and have heard nothing but high praise and positivity about the staff, rooms, and service. Working in the office of our company, it has been a blessing to work with Jaci and Enrique who helped us set up a wonderful corporate rate as well as adjust to our needs as they fluctuated. We appreciate you hosting us, will recommend!
- Sasha (8/5): It was amazing. I love the way we had our separate rooms from the kids. We had our own peace! - Very well kept very nice. My boyfriend and I woke up around 4am with sore backs from the bed. Boyfriend ended up sleeping on the couch.
- Karen (8/5): - Very spacious 2 bedroom. Great free breakfast options.
- Destiny (10/5): Exceptional -
- M (6/5): Pleasant - I loved everything Rude house keeper
- Benjamin (2/5): - Hotel charged card double
- Felix (6/5): - Property manager name Shy placed a $250 deposit for checkin without notifying me of the $250 deposit. Every property prior to this one has always made me aware of deposit charged prior to running my card. I travel a lot as a contractor so for me this speaks in volumes.
- Dawn (10/5): Pleasanty Surprised - The suite was probably one of the best hotel rooms that we have ever stayed in. There were only two things that weren't great, the comfort of the couch and the tub drained slow. Other than that, I was very pleasantly surprised.
- Aaron (10/5): Exceptional -
- Ashley (10/5): Exceptional -
- Mary Ellen (10/5): - Everything was excellent!! Cleanliness, service, we will be staying here again for sure!!
- Childs (9/5): Superb - The kitchen area, being able to cook a full meal was awesz That the pool was closed, the front desk clerk didn't warn the guests about the situation, offered to send us to a near by hotel with the accommodations of the pool area... would've been great telling guests when checking in
- Patricia (10/5): - Enjoyed my stay
- Melissa (10/5): Bed was comfy and pool was big - The room was nice and big just what I expected Nothing
- Melissa (10/5): Amazing and comfy beds - Every thing it was a very nice place Nothing
- Kamesha (10/5): Exceptional -
- Lindley (6/5): Pleasant - Clean and helpful They don't answer the phone after you check out at all
- Jerome (7/5): It was alright. - There was a puppy crying all night until it fell asleep. I called the front desk. Nothing was done about it. It was in room 417. See above comment.
- Stephanie (10/5): - Absolutely amazing experience
- Verified traveler (6/5): Ok stay for a small town - Elevators smelled like marijuana. Hotel is at 10% capacity ( quote from guy at check in) yet a family of 8 is staying directly across from my room? Staff was very friendly. Rooms were clean.
- Shawnette (5/5): I will give my stay a 5 - I like the location of the property I didn’t like that they chose to have the pool clean during the busy holiday weekend so we didn’t get to swim also even though was a stay over guest they never asked if I needed more towels or things for the sofa bed
- Lindley (10/5): Exceptional - I left a bat in the room and I don't know why or how come I brought it in there or left it but I did and I need to get that back and no one contacted me to let me know I guess because I left something in the room and they didn't contact me really bothers me
- James (6/5): - The property is newer and fairly decent for the price. The location is good. The staff was not attentive. I asked for a few things for the room and was met without help. There was trash in our floor for 3 days out in the hallway by a few different rooms and no one ever came to remove it.
- Amariah (9/5): Superb -
- William (10/5): Wedding - Good location. very nice place. spacious and comfortable room and suite. nothing
- Koday (10/5): Exceptional -
- Casey (4/5): Probably won't stay here again. - Our room smelled like marijuana. When we talked to the front desk there was no other rooms available. Also a electrical breaker got broke and didn't get reset for three hours. Also, the pool was so cold and bearable to swim in. The front desk guy for the evenings was very nice and welcoming.
- Kennedy (10/5): - The front desk staff were very helpful throughout our stay! They helped us create an IHG membership so we have extra perks for future stays, like early check in and late check out. The facility and room was very clean and the continental breakfast had a ton of options, including to-go food if you needed to hit the road right away. Highly recommend!!
- Peter (10/5): - Staff was very friendly and helpful, the free breakfast wasn't just waffles different options every day, and was surprised they had food options in the evening on Monday Tuesday and Wednesday included
- Lyn (7/5): Good -
- carola205 (6/5): Staff - I was reluctant to book this Staybridge. Because of the negative reviews. On the positive side:Jesse was very nice. We will return because of them. Please check your room and take photos of the room. You don’t want to charged for prior damages. Also, housekeeping doesn’t empty garbage nor give replacement towels.
- Laura (8/5): - The room kind of smelled like smoke and there was a used empty water bottle in the room. So cleaning could have been better but overall the room was pretty good!
- Donna (10/5): - Room was great. Staff was super friendly!
- tera (10/5): - Clean.
- Jessica (2/5): The construction ruined the whole thing! - Breakfast was good There was construction in the room below us and it kept our kids awake at nap time. It was horribly noisy.
- Andrea (9/5): Superb -
- Susan (10/5): Great Stay! - We had numerous rooms here for our son's wedding. We booked here because of them being suites with kitchens. We were pleasantly surprised how nice the rooms and kitchens are. Carts for luggage were super helpful. The tall showers were great . MY Husband is 6'5 and he was happy not to have to stoop over to shower Pool was nice but a little cool for our littles. A Hot tub wold be a nice feature. I really have no complaints. My son was the floor beneath us and he had to deal with construction noise but that did not effect us
- William (4/5): - It's a fine hotel for the cost, but they were clearly understaffed. The breakfast room had garbage piling up so badly it was gross, they didn't respond to requests and now I can't even get anybody to answer the phone to get a shirt I left there sent to me. There are two very similar hotels right next to them. I will try those next time to see if they have better service
- Qing (2/5): - Such a disappointment. Told staff the air conditioning wasn’t working. Staff said there’s nothing he could do after calling his manager. Told the manager the next morning about the situation and she said he never called her. After the manager found out about the situation, she didn’t do anything to help. So our family of 4 just continued boil in the room after 3 attempts of asking for help. The morning after we even saw some beg bugs on the bed. 😒 Our family always stayed there when we visited Benton Harbor but never again!
- Martin c (10/5): - The first room had stains on the sofa and the second suite was smaller than the original one i booked over all was a good stay
- Karen (10/5): - Clean and breakfast had plenty options, stay was helpful and kind
- Leslie (10/5): - The room was nice and clean and the breakfast was awesome.
- Ronald (1/5): Bad - I had to cancel way in advance and they would not give me back my money.
- Reichert (10/5): Exceptional -
- Rebecca (10/5): Overall a pleasant stay. - Excellent friendly customer service. Clean room and comfortable main areas. So far pull out bed was awfully uncomfortable and towels could have been much better quality (thicker). Towels smelled musty.
- Bettenhausen (5/5): The service from the front desk and housekeeping was inadequate and disappointing. - The suite room arrangement. No one at the front desk to check in. I had to wander about to find someone. No one answered our front desk calls or housekeeping calls. Room did not have any bedding for the pull out couch which we needed to use to accommodate our party. Had to go back to the front desk…no one there… had to wander the first floor to find someone. Finally got bedding but they still didn’t give us enough pillows. Also did not have enough towels for everyone and had to get those. Since no one answered our calls we had to repeatedly go down to the desk… no one was ever there . Once we found them, they were nice but we had to repeatedly search for them! The front desk is not available for people staying there. The lady who handled the breakfast buffet was friendly, helpful and available.
- Brian (8/5): Very good -
- Rodney (2/5): Horrible housekeeping - The room wasn’t cleaned properly and the bedding smelled as if someone who was smoking heavy had laid in the bed I had to ask 5 times for new bedding through phone calls and face to face interactions. I finally had to go downstairs and find someone to just hand me new pillow cases, sheets and comforter all of this after I was told someone would come to the room and change the bedding
- Ancuta (8/5): Very good -
- Andrea (8/5): Nice property - Our room was very nice and the bed was very comfortable Our room had some plumbing issues in the shower and toilet
- Michael (2/5): - Worst hotel experience. Only good was breakfast lady was awesome.
- Dr. (5/5): Decent, won’t use IHG again. - They had food options for breakfast and dinner. Could not get towels, garbage laying everywhere. Did not come with additional bedding for the pull out. Kids running a screaming and jumping at all hours of the night. Remotes to the TVs did not work.
- Lazarick (10/5): - good stay,very clean and comfortable
- Sydney (1/5): My bookingS were cancelled for absolutely no reason, and I wasn’t even notified until I arrived at the hotel with a grou -
- Kate (7/5): Good -
- Cobb (10/5): Exceptional -
- Matthew (8/5): - The room and property is beautiful also it’s really close to a lot of restaurants and very close to st Joesph’s. I love that all the rooms have a full size fridge and a kitchenette which was a life saver for those who have kids. My only complaint was on the day we checked in as soon as I went into our room I saw that the sheets had dirt all over the comforter so when I told the lady at the front desk about she made it seem like there was nothing she can do when i asked politely about getting clean sheets as I just literally checked in 5 minutes earlier with her and she responded that they don’t have any clean sheets and was kind of no help at all luckily the head of housekeeping Ericka made it all right by giving us clean sheets and she was very helpful and nice to me and my family. I would definitely recommend stay bridge in Benton Harbor.
- John (10/5): - We stay here once or twice a year. They keep raising their level.
- Jacki (8/5): Very good - Pleasant staff and very clean hotel Most food items were unavailable during the advertised breakfast hours
- Marie (4/5): Disappointing - The two ladies (wish I knew their names) who helped with food service were so nice and friendly. That was the best part of the stay. Pool was over chlorinated. Burned our eyes just watching the kids swim. My son couldn't breath with the fumes. Hot breakfast was the same 4 mornings in row. No housekeeping - had to go to lobby to get towels/toilet paper. Had to take our own garbage out. Some staff at hotel were rude.
- Fields (6/5): Pleasant - Breakfast was middle. Kitchen staff was helpful. Add fruit to menu
- Cohn (1/5): Not Bad, The worst hotel experience EVER. - Nothing, Jessy was nice up front but experience was horrible. Our worst hotel experience ever. One room suite was not cleaned and had water all over the bathroom floor, the pull-out bed had no sheets and were filthy. Staff would not bring sheets to the room or towels. Room Cleaning didn't come once. Pool chlorine levels were not regulated. The other suite we booked was still occupied by the previous guest. They checked us into another room after opening the door on someone's belongings the first time and the second room we tried to go in had another person's belongings, again. They were letting us enter rooms booked under other names for some reason and they said they could see someone was still checked in... This is a breach of security. Keys also didn't work half of the time. Front desk gave us the wrong time for breakfast... the general manager Jaci said she would have someone bring more... no one did. Staybridge Suites - Benton Harbor-St. Joseph, an IHG Hotel, wouldn't suggest a stay here to anyone. Contacted IHG and have not got a response back as of today.
- Nancy (7/5): Good - I liked the size of the room. The breakfast was ok. I think they could have kept the tables washed off more frequently in the breakfast area. I do realize there was only one person working the breakfast room so maybe they could have used another individual. We liked the outdoor space. We never had any type of cleaning services in the 3 nights we stayed. I had to go to the front desk to ask for towels. I also had to take our garbage out. In fact when I put a new bag in the garbage can in the kitchen it still had garbage in it from the previous guests in the room. I really didn’t care if the room was A full clean but it would be nice for just a freshen up with new towels & bed made. For the price.
- Formen (10/5): Exceptional -
- Yvonne (10/5): - Spacious, very comfortable room ! Amazing staff.Amazing breakfasts included. Will definitely return !!!
- Katherine (7/5): Good -
- Carrie (5/5): Passable -
- Michele (4/5): Expect how your quality from Staybridge suites. Normally very happy staying at Staybridge. Very disa - Good price for a Staybridge suite No volume on the television. Two or three flies in the room. No sheets and blankets for the pullout coach arrived at breakfast at 9:05, out of waffles, bagels and orange juice.
- Hagelthorn (10/5): excellent -
- Mary (10/5): - The staff weee very friendly. Enjoyed the breakfast they offered. My husband and I enjoyed their social hours they had during the week
Photos
