Holiday Inn Knoxville N - Merchant Drive by IHG

Location: 5634 Merchants Center Boulevard, Knoxville, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Pets allowed
• Lift / Elevator
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Kid meals
• Adult only
• Outdoor furniture
• Fruits
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Key card access
• Happy hour
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Access to nearby outdoor pool
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Vegetarian menu options available

Rooms Available

• King Room - Hearing Accessible - Non-Smoking

  This room has a satellite TV, air conditioning and microwave.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hearing accessible

• Standard King Room

  This room features a microwave, air conditioning and tea/coffee maker.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• King Room - Disability Access

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Adapted bath
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• King Room - Disability Access

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Adapted bath
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Standard King Room - Accessible

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hearing accessible

• Standard Queen Room with Two Queen Beds and Tub - Accessible

  This air-conditioned suite is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Premium King Room

  This room has a flat-screen TV, tea/coffee maker and microwave.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Standard Room with Two Queen Beds

  This room features a microwave, tea/coffee maker and seating area.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Deluxe Twin Room - Hearing Accessible

  This room has a tea/coffee maker, cable TV and air conditioning.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Hearing accessible

• Standard Room

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

Guest Reviews

• Clarence (10/5): it was great - everything nothing
• Ashleigh (10/5): -
• Kathleen (8/5): - Easy to get to location off the highway. Room was comfortable and clean.
• Shelby (8/5): Was a nice location to stay with good clean rooms and comfortable beds. - Property was clean and in an easy accessible location. The room was struggling to stay cool.
• LePage (7/5): - The room was pretty clean! For the price I paid i would of thought breakfast would of been included. I stayed in Atlanta at a place very similar and their breakfast was included at a better rate for the room.
• Pete Karamitsos (9/5): - Good breakfast. Good food for dinner in the restaurant. Nothing.
• Lisa (10/5): -
• travis (10/5): -
• sre1210 (10/5): Very clean and safe - Super clean hotel. Beds very clean with crisp white sheets. All carpets and wall coverings look new. Seems very safe. Checked in late and front desk clerks were very nice
• Lendall (10/5): -
• Kellie (3/5): Avoid if you can! Not worth the sleepless night. - The staff were very nice. Never had a problem with them. I liked they had Dove products and they were locked so it couldn’t be tampered with. The little towel animal was cute! Lots of homeless folks walking around. Constantly had to check on our vehicle. Breakfast was so bad. You could tell the eggs were powdered. Definitely not worth the money. Bed was not comfy. Two items were damaged when we got there, told the staff so we wouldn’t be charged and several light bulbs out. Could hear kids screaming and running through the halls. Ice Machine was broken and no vending machines.
• Arthur (8/5): It was a nice place. - Clean, great location For the price it should offer a free and decent breakfast. Also the beds are unnecessarily high.
• George (8/5): -
• Divine (9/5): I will choose this 9 out of 10 times. I’d go 10 out of 10 oof they offered free breakfast. - It was extremely maintained and clean. The breakfast wasn’t free.
• Lucido (6/5): - Place overall was decent and beds were comfortable. When booking online with booking.com there was nothing mentioned about having a pet fee when traveling with a pet. Did select pet when booking and nothing was mentioned about a $55 pet fee no matter if service animal or not. I would have booked with a different hotel that does not charge for a pet. Kind of frustrating cause I looked at pet friendly hotels and pet fee wasnt mentioned when paying until I got to hotel.
• Jane (10/5): - Very clean and comfortable. Pet friendly, great staff, and very accommodating!
• Elizabeth (8/5): -
• Jeff (10/5): -
• Kathy (5/5): - Good breakfast Not as clean as it could have been.
• Christine (10/5): -
• Ricardo (10/5): Just one night in Knoxville - Everything was perfect! Nothing at all
• Lillian (8/5): -
• Rebecca (7/5): -
• William (10/5): -
• leonard (8/5): - breakfast should be free, most places have free
• Capshun (8/5): Excellent facilities, modern and clean rooms. - The facility and room were up to date, in good condition, and useful During the check-in I was surprised by request for credit card for damage deposit that charged my account immediately for $50. However, after leaving on Sunday morning without any damages to the room (I'm 76 and don't do that kind of thing) I have not seen the deposit returned to my account and its 5 days later (4/16/26).
• Rachel (9/5): - Clean, friendly staff, convenient location, free breakfast Only con was that it seemed priced a little high
• John (8/5): Great location, clean and good value for the money. - We only had coffee, it was ok. The beds were high off the ground.
• Lucia (10/5): - Tudo ótimo
• Danielle (10/5): I called to see if an AirPod was left in the room. It was and they were generous to ship back to me! - Location was nice and clean. One of my rooms didn’t get serviced due to another patron thinking housekeeping knocked on their door and not mine. Precious came and talked to me and explained the issue. It was fine.
• cecil (10/5): Excellent - Didn’t have the breakfast,left early
• Mary (9/5): -
• McKenzie (10/5): Kindest people. Comfy beds. Great breakfast! What more could you want? -
• Johansson (10/5): -
• Andy (10/5): -
• STONEY (10/5): -
• KELLY (10/5): Very comfortable stay, great nights rest! - Beds were very comfortable, adjustable room temp, and everything was clean! Also, bar and snacks downstairs! Nothing
• Rocio (10/5): - No tome el desayuno Quizás deberían incluir el desayuno
• Jane (10/5): Excellent and helpful staff. Good food and unique choices. Internal bar and restaurant. - Clean and fresh
• Michaela (9/5): -
• Lawanda (10/5): - The location N/A
• Jeffrey (9/5): -
• Leah (10/5): -
• ANGELA (10/5): - The small bathroom
• I-Shaunda (10/5): -
• ANGELA (10/5): -
• Marisa (9/5): Wonderful, short business stay and stay were superb! - Clean, friendly staff, restaurant was great and the breakfast buffet was good too The sound from the interstate was bad, no way to cancel the noise
• Rachel (10/5): - Customer service was great! The lady that checked us in was so helpful. The server at breakfast was extremely sweet and helpful the rooms were clean and the beds were almost too comfortable
• Annie (8/5): -
• Emma (10/5): Good stay - Done the trick for what we needed. Nothing to dislike
• Lydia (10/5): -
• James (10/5): Great facilities/ Excellent staff - Had to pay for breakfast
• Jane (8/5): -
• Oleta (6/5): - The location was great. The rooms were fine. Clean and cozy. Dove wash, lotion, shampoo and conditioner. K Cup coffee maker. I was really disappointed in not being able to enjoy the outdoor swimming pool. It was Memorial Day weekend and I received a text the day after I arrived saying it was closed, not having an available working day. I stayed 4 days, and I was hoping to get maybe one day by the pool, but it didnt happen. It cost more money to stay at a Hotel with an outdoor pool, but I had already paid for my stay. So a little disappointment there.
• Lynn (10/5): - Cleanliness, friendliest and most helpful staff
• Korevina (10/5): -
• Travis (10/5): -
• Jerry (9/5): -
• VIVIAN (6/5): -
• jessica (9/5): - Rooms are clean just a little small. Shower never got hott STAFF
• Janin (9/5): -
• K7277VCpatrickh (8/5): Decent Stay - Decent hotel for a couple of nights. The room was clean. The bed was comfortable and it was fairly quiet even being right off the expressway. The staff was friendly and checkin easy. The area is not the best but the hotel did have security that kept an eye on the parking lot.
• Sue (10/5): It was a great overnight stay while traveling home - The breakfast was a great value and tasted good I liked everything
• Jennie B (9/5): - Closeness to UT HOSPITAL Daughter was having major surgery. Cancer ans and had a whole arm amputation. Was not a good reason for being there,but she is doing great.
• Jorge (10/5): -
• Eash (9/5): -
• Nicholas (2/5): - Lots of riff raff outside with people from motel next door looking into cars. Luckily nothing happened. The tv did not turn and the front desk wouldn’t answer the phone after trying three times. Then at 3am the fire alarms went off and everyone had to evacuate to the parking lot. I will never stay at this property again
• Preshana (8/5): - Very peaceful property. We stayed here one night. Everything was nice. The bathroom needs to be updated. that's my only complaint.
• Kateryna (10/5): -
• Monica (10/5): -
• Lanise (10/5): - Very nice, clean, quiet
• Wade (10/5): Ro - Room was clean and fresh.
• Shelbi (6/5): - Hotel was modern and clean. Front desk was nice. I left a necklace in the room after checking out. I went back and they allowed me to sweep the room for the necklace but unfortunately the necklace was not there. House keeping had just entered the room and was changing the bed sheets. I hate to think the worst, but I am sure the necklace was left there in the spot I left it in... The bed was somewhat hard. I woke up sore. The area is a little sketchy but it did not affect our stay. I'd probably stay elsewhere next time.
• Jane (10/5): - The room was very comfortable.
• Patricia (10/5): - We chose this hotel because it was right off the freeway. The fact they had plenty of options for dinner at their restaurant and it was really good, was a pleasant surprise. Room were clean, breakfast was better than most
• Tricia (10/5): - Great bar area with food options and good happy hour. Hotel was clean and nice staff. The surrounding city area was not the best but the area where the hotel was seemed safe.
• Russell (8/5): - Room was clean and nice. Staff were very friendly and helpful. Parking lot was well lit and safe. Breakfast $4.99 but very good.
• Abbey (10/5): - Friendly staff!
• Rachel (10/5): - Clean room, air conditioning worked great
• Peggy Marie (8/5): - Need stronger hairdryers
• Lori (8/5): -
• E2562OMjennifera (10/5): Super clean hotel, food was really good and super friendly staff - My son is a freshman at the University of Tennessee . We decided to go up for a visit over labor day weekend. We were looking for a hotel that was close to campus but not too expensive, so we decided to try the Holiday Inn on Merchant Center Blvd. The hotel was really clean and the staff could not have been nicer or more helpful. The staff member who stood out the most was Rhonda, she goes by "Jersey ". She is the chef for the restaurant. She has been working double shifts lately due to staff shortages although you would have never known as she was just so nice , The food was great as well ! We will definitely stay there again ! The only downside of the hotel was the fact that we saw quite a few homeless people roaming around. We did not have any problems and it seems that the hotel owner is trying to purchase the land adjacent to the hotel to fix this issue. Again we had ZERO problems, I just thought I'd mention this
• Clay (10/5): - Pet friendly, very clean. Staff friendly and courteous. Nearby restaurants were convenient for delivery. Will likely stay again.
• Briana (10/5): - This property was very well kept, nice bar/lounge downstairs with very good customer service
• Charles (10/5): - Great place to stay
• Samantha Chapman (8/5): -
• James (10/5): -
• Nakesha (7/5): - Didn’t eat the breakfast The location of the hotel is sketchy
• Patricia (10/5): - Pet friendly and breakfast. Happy hour in the evening.
• Lori (10/5): -
• Luz (8/5): Good one- night stay to get to the next place. - Toilet seat was wobbly, no night light in bathroom.
• Heidi (8/5): - It was clean and nice.My only complaint is the highway traffic noise.If you are a light sleeper, bring your sound machine.
• DrBaker (9/5): Clean, quiet comfort - The facility is perfectly clean and friendly. I appreciated smelling very little of the cleaning solutions. (So many places are super charged with fragrance.) The room has everything we need for travel and very comfortable. AND QUIET😁 Breakfast was well stocked. My husband felt the neighborhood was sketchy. (I found it safe and normal.)
• Atanaska T (8/5): - Good
• Lisa (10/5): - Staff and service were greater than expected
• Mary Jo (10/5): Great stay! - Extremely clean and beds super comfy. Reasonably priced will absolutely stay here again
• Mary Kate (10/5): - Great.
• Merressa (9/5): Memorable and enjoyable - Location and room was comfortable and outdoor pool was enjoyable. Breakfast was very good and plenty of options for the 2 mornings. Small elevator entrance and house keeping entered room With the sign on the door for no entrance.
• Paul (6/5): - Service was acceptable. We had several issues with our room during our stay, particularly with the plumbing and housekeeping. The toilet flushing was unreliable—waste often didn't clear on the first try, requiring multiple flushes, and we sometimes had to hold down the flush handle for it to work at all. The shower was equally problematic, with inconsistent water pressure that would fluctuate and occasionally stop entirely mid-use. Additionally, while the room was cleaned daily, the quality fell short of expectations. Surfaces weren't thoroughly wiped down, and some areas like the bathroom counters and floors seemed overlooked. Overall, these maintenance and service lapses impacted our comfort, and we hope the hotel addresses them for future guests.
• Don (10/5): Great Stay - Spent the four days in Knoxville for business and ended up getting sick. The bed was comfortable and the staff was very friendly and helpful. 10 minutes to downtown and lots of good restaurants and stores around so it made things convenient. I'd stay there again.

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