Santa María Resort

Location: Domicilio Conocido La Laguna, Puerto Vallarta, mx

Star Rating: 9.2 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Infinity pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• Access to health care professionals
• Delivered food - securely covered
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Exercise/lap pool
• Japanese garden
• Swimming nearby
• Bicycle-friendly property

Rooms Available

• Three-Bedroom Apartment

  Featuring 3 bedrooms and 2 bathrooms, this apartment offers a living room and terrace where you can relax. This apartment provides air conditioning, a flat-screen TV and garden views. The unit has 5 beds.

  Max Occupancy: 8 (8 Adults)

  • Air conditioning
  • Private bathroom
  • Terrace
  • Single-room air conditioning for guest accommodation

• Three-Bedroom Suite

  Featuring 3 bedrooms and 2 bathrooms, this suite offers a living room and terrace where you can relax. This suite provides air conditioning, a flat-screen TV and garden views. The unit has 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Air conditioning
  • Private bathroom
  • Terrace
  • Single-room air conditioning for guest accommodation

• Twin Room

  Boasting a terrace with garden views, this twin room also features air conditioning and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Terrace
  • Entire unit located on ground floor
  • Single-room air conditioning for guest accommodation

• Cabin, 3 Bedrooms

  2 Double Beds and 2 Twin Beds

  Furnished balcony/patio with garden views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Entertainment - 32-inch LCD TV with satellite channels

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer

  Practical - Phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Private bathroom
  • Satellite channels
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Separate dining area
  • Furnished balcony or patio
  • Bedsheets provided

• Signature Cabin, 3 Bedrooms, Poolside

  2 Double Beds, 2 Twin Beds and 1 King Bed

  Furnished balcony/patio with garden views

  
  

  Layout - 3 bedrooms and living room

  Entertainment - 32-inch LCD TV with satellite channels

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer

  Practical - Phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 8 (8 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Private bathroom
  • Satellite channels
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Furnished balcony or patio
  • Bedsheets provided

• Double Room

  2 Double Beds

  Furnished balcony/patio with garden views

  
  

  Entertainment - 32-inch LCD TV with satellite channels

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Private bathroom
  • Satellite channels
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Furnished balcony or patio
  • Bedsheets provided

• Cabin, 2 Bedrooms

  1 Double Bed and 2 Twin Beds

  Furnished balcony/patio with garden views

  
  

  Layout - Separate dining area

  Entertainment - 32-inch LCD TV with satellite channels

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Private bathroom
  • Satellite channels
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Separate dining area
  • Furnished balcony or patio
  • Bedsheets provided

• Honeymoon Room, 1 King Bed

  1 King Bed

  Furnished balcony/patio with garden views

  
  

  Entertainment - 32-inch LCD TV with satellite channels

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk and phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Furnished balcony or patio
  • Bedsheets provided

• Deluxe Room

  Boasting a terrace with garden views, this double room also features air conditioning and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Terrace
  • Entire unit located on ground floor
  • Single-room air conditioning for guest accommodation

• Two-Bedroom Suite

  Boasting a terrace with garden views, this suite also offers air conditioning and a flat-screen TV. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Air conditioning
  • Terrace
  • Single-room air conditioning for guest accommodation

Guest Reviews

• GARCIA DEL VALLE (10/5): - Excelente desayuno y servicio, la comida deliciosa todo me gusto
• Jimenez (10/5): -
• Vargas (10/5): Siempre volvemos, está increíble! - El paisaje Nada
• Antonio (10/5): -
• Eliseo (8/5): - It was very good, staff and property
• Yadira (8/5): - La respuesta de recepción a peticiones Que los meseros no tenían limpio es restaurante y el agua turbia
• Alejandro (8/5): - El lugar es hermoso, pero estan descuidando algunas areas como la alberca, estaba sucia y muchos bichos , ay areas comunes abandonadas que dan mal aspecto
• Laura (10/5): - Todo muy lindo
• EMMANUEL (10/5): - Un lugar excelente para ir a descansar, en un ambiente tranquilo con vistas increíbles
• Luis (8/5): - Está muy bien. Solo me tocó una cabaña con una habitación en la parte superior, algo tenebrosa. Considero que deberían poner máquinas dispensadoras de agua y refrescos.
• Lizzeth (10/5): - Great place to stay calm
• Ana (10/5): - Muy relajante! Excelente servicio. Nos gusto mucho el concepto.
• Sinai (10/5): Relax - Es un excelente lugar para relajarse y disfrutar. La habitación es bonita y cómoda. La comida deliciosa y el servicio también.
• Andrés (10/5): - Todo excelente a excepción del servicio un poco lento y un bar que está a unos metros del hotel con música altisima 24/7
• Jacoba (8/5): Great stay! - Beautiful resort! The grounds are stunning. No fridge in the cabin. No outside food and drinks allowed.
• Daniel (10/5): - El lugar es muy bonito, la habitación específicamente hablando del baño, no tiene puerta, más que una cortina, lo cual no le brinda privacidad alguna, lo que hace sumamente incómodo cuando hay más de dos personas en la habitación, TODO se escucha! las chapas de ambos accesos a la habitación no les servían los cerrojos de seguridad, así como los seguros de las ventana, no cuenta con alberca climatizada como especifica su página.
• Natalia (8/5): Gorgeous place with really outdated rooms -
• AISHA ZUAZUA (2/5): - El personal de Recepcion es bastante servicial y atento. La cocina es Fantastica, solo el personal es poco atento no estan al pendiente. Si estas en la alberca ni siquiera se acercan tu tienes que ir a solicitar el servicio a pesar de estar vacio. Al llegar a la propiedad me dijeron que la alberca estaba climatizada y no fue asi. Comienzan con la sopladora 6am FATAL ya que es una propiedad para descansar y no pararon hasta las 4pm. Los sabados igual comienzan 7am. El personal no tiene conciencia se ponen a platicar a las 6.30am en la ventana de las habitaciones por mas de 1 hora y despues con la araña se ponen a barrer las hojas cuando vas a descansar. Se fue la luz en la Laguna y prenden su planta la cual no tiene silenciador y es muy molesto ya que hace bastante ruido y no disfrutas nada. Esta totalmente pegada a las villas y no puedes dormir del ruido. Me cambiaron de habitacion din embargo el ruido era bastante fuerte y no se podia dormir desde las 3pm hasta las 9am del dia siguiente. Las villas no tienen mantenimiento son muy viejas. La propiedad no cuenta con WIFI El servicio de masajes es externo y quedan muy mal llegan 1 hora tarde despues de tu cita y no hay area de masajes te lo dan en tu villa o habitacion. Si vas en plan de descanso NO VAYAS!!
• XAVIER (10/5): - Es un lugar tranquilo, con instalaciones cómodas, limpias con muy bonita vista a la Laguna. Ademas excelente atención y amabilidad del personal.
• martha (10/5): - Es un hotel muy bonito muy tranquilo su vegetación muy bien cuidada
• MIGUEL ARTURO (10/5): - Hermoso lugar
• ADRIANA PEREZ (10/5): - Las instalaciones son muy cómodas, sin perder el estilo campirano.
• Ernesto salvador (10/5): Lugar maravilloso - Maravilloso lugar espectacular
• Fernando Quezada (10/5): - Un excelente lugar para descansar
• Cesar Arturo (8/5): - Mucha mosca , por falta de limpieza en el area de alberca
• Carlos (10/5): - Todo bien, muy tranquilo
• Mark (10/5): - We have enjoyed this rather remote oasis twice now. It may become our regular retreat.
• Alejandro (10/5): - El lugar es muy bonito, solo que conte 6 arboles mas o menos en el jardin del hotel que se estan secando
• Monica (10/5): - A very beautiful place to visit with your significant other. Very romantic ❤️
• Enrique (10/5): Un lugar especial - Un lugar muy bonito que vale la pena conocer.
• Lon (9/5): Superb -
• MARTIN (10/5): - Bueno aqui es pedirles que pongan mas señalamientos, para llegar a las cabañas, porque no vi ningún, manta o lna que indique como llegar.
• Italia (10/5): Exceptional -
• Juan Carlos (10/5): - Excelente lugar excelente servicio
• Gabriel (10/5): - It has a great view of the lake, and its gardens are beautiful. The room where I stayed was mostly or completely made of real materials. I loved it. Staff was amicable, and I spent a great time at the property. I am looking forward to go back to Santa Maria Resort.
• Araceli (10/5): Amazing place, relaxing quiet atmosphere. - Everything!!! The gorgeous place
• Joie (9/5): Superb -
• Verified traveler (10/5): - Very clean and quiet and beautiful. We stayed in the room with a king size bed and the only negative was no comfortable sitting area other than the terrace. There was plenty of room for a pair of chairs and table.
• Mark (10/5): Just one small glitch in a lovely stay . . . - It was our third stay at this hotel, and we find it a perfect place for a romantic getaway. The rooms are comfortable, the gardens lovely, the food in the restaurant excellent, and everything wonderful for a relaxing visit. We will be going again. The only downside of our visit this time was a confusing new policy of requiring a cash deposit to keep a tab open for charging food at the restaurant to our room. This we did, and were assured that if the charges exceeding our deposit, that we could simply pay the difference at check-out. Thus we were very surprised by a knock on our door at a very inopportune moment in the evening that we needed to pay for our dinner because the charge exceeded the deposit. This was the only downside of our visit, and because of what appears to us as a poorly thought and executed new policy by management. In spite of that, it was a lovely way to spend Valentine's Day for the two of us.
• Deborah (9/5): Eautifyl location for a higher-end experience on the Laguna. -
• Jose Ramon (10/5): - La verdad me encanto el lugar muy tranquilo, muy relajante
• Megan (10/5): The jewel in the crown. - Santa Maria Resort is like the jewel in the crown. We felt so lucky to find this beautiful spot and have 3 days to enjoy the beauty and peace here. Victor, the General Manager of the resort was incredibly helpful, accommodating and welcoming. We loved the coffee if the bedroom, breakfast with views of the Lagoona, the early morning kyak, relaxing by the shady pool, swimming in the Lagoona, our giant bath tub, evening cocktails under the stars on the luxury terrace and the most comfortable bed. Truly a magical and tranquil place, I can’t wait to return, our stay was wonderful. We really loved it here and these are just minor suggestions for small improvements: Poor access to the lagoon which could easily be improved with a pontoon and steps for more leisurely swimming. The bedroom and bathroom would benefit from more hooks on the walls and shelves for clothes and towels, but we loved the private outdoor terrace with our cabin. Also the WiFi, reception/signal was not great for phone and tv, but that just added to the peace and disconnect and the ability to truly enjoy the nature here.
• Jacqueline (8/5): Very good -
• JOSE SANTOS (10/5): - Increible
• guillermo (2/5): - El personal me trato muy mal y es grosero. La tarifa de Expedía estaba más cara que la que ofrecen impresa en recepción, perdí el primer día porque se tardaron 3 horas en entregarme el cuarto y se hizo de noche. Me dieron el cuarto más malo que había y solo éramos dos huéspedes y Expedía no me contesto cuando requería su ayuda, me echaron a perder mis vacaciones el hotel y expedía
• Juan (10/5): Maravilloso - Pasamos un maravilloso tiempo, sus instalaciones y servicio es de primera, sus jardines muy bien cuidadas, sus árboles frondosos, respiras tranquilidad, armonía, tranquilidad, etc. se disfruta mucho de la estadía en este lugar
• Cynthia (10/5): - Esta muy lindo, el personal es muy amable
• Tulio (10/5): Gorgeous Grounds - Gorgeous grounds, good food, heated swimming pool and spacious cabins. Love the proximity to the lake.
• Tognux (8/5): - Me agradó su integración con el medio ambiente
• Leobardo (4/5): - They gave us a dirty cabin. There was even rat poo in one of the beds.
• LAURA S (10/5): Regresaría encantada! - La cabaña me pareció muy cómoda, todo funcionaba perfectamente. Muy buen servicio por parte del personal. La comida excelente!
• ELVA DOLORES (10/5): - Me gusto: Áreas verdes, alberca, restaurante y cabañas. No hay cafetera ni refrigerador en las cabañas.
• Claudia (10/5): Malos meseros - Esta muy padre el lugar, me gusto mucho, solo los meseros muchas veces no traen buena actitud, no te hacen caso, mejor se ponen a platicar entre ellos
• Ana (10/5): - The hotel has the best view of the lagoon, green areas are beautiful. Very nice 👍
• Rafael Osvaldo (8/5): - El lugar esta muy bonito, nos encanta y vamos cada año, sin embargo, en esta ocasión la alberca estaba muy sucia, el agua de la regadera y del lavavo salia turbia y ya no tienen acceso a la laguna, el muelle que tienen para acceder a la laguna estaba roto y descuidado, esperemos hagan las mejoras respectivas para que siga siendo un lugar mágico y maravillosa
• Nicole (6/5): - Increible propiedad, personal muy amable, el restaurante muy bueno con muy buena comida y bebidas y servicio muy amable a buenos precios. No había luz en el baño en el espejo y solo había aire acondicionado, sería bueno tener un ventilador por si no quieres usar el aire acondicionado.
• Marisela (10/5): - Beautiful property to Relax, great food !
• Evelyn Karina (8/5): - Me gusto que no hay mucha gente, no me agrado que tarde 30 min haciendo check-in y podría mejorar con un plan todo incluido
• James (10/5): - Property, staff and food were superb (7-8 April 2022). Orbit’s property description of Hotel, etc needs updating It said no sheets ( bring ur own), it had nice sheets and bedding. Said toiletries, no such items. Overall a wonderful setting, with beautiful pool, grounds and proximity and ocean view. Front desk personnel seemed overwhelmed with just two guests at ck in counter and phones ringing. It also said no on-site pkg, which it did. Maybe it meant no covered pkg, which would have been correct. Overall a wonderful experience.
• Laura Vazquez (10/5): - Todo el lugar me gustó, el agua de la alberca templada, tranquilidad, real contacto con la naturaleza
• Angel (8/5): Buena experiencia aunque con “detalles” - La experiencia fue buena y volvería porque es un lugar muy agradable y en general de buen aspecto. La comida buena, bien presentada y de buen precio. La habitación agradable y confortable. Para mejorar: El hotel no recibió la reserva del portal de Hoteles.com y fue una desagradable sorpresa llegar y no tener la reservación. Traté de llamar a Hoteles.com para aclarar pero las líneas estaban ocupadas y no me atendieron. El personal de recepción no mostró mucha empatía ni disposición y simplemente se enfocó en hacer la reserva y entregarnos una habitación (No me aclararon si podía recibir algún beneficio por ser socio gold, y mi petición de habitación con cama king size estaba disponible por $550 extras por noche). La pantalla de la habitación no funcionaba. Cuando vino el técnico tuvo que llamar a otro para que lo guiara paso a paso y descubrir que un cable estaba desconectado y no estaba programada la pantalla. La tapa del excusado estaba suelta y el lavabo tardaba en descargar el agua. Fuimos los únicos huéspedes del hotel en 2 días… y fueron a reparar el techo de la entrada de nuestra habitación cuando nos habíamos retirado a descansar ahí. Si se corrigen este tipo de deficiencias puede ser una buena experiencia. Sugeriría entrenar más al personal para tener trato amable a los huéspedes y tratar de resolver sus peticiones.
• Bibiana (10/5): INCREIBLES VACACIONES - NUESTRA ESTANCIA FUE MUY AGRADABLE DIS FRUTAMOS DE TODAS LAS INSTALACIONES Y SOBRE TODO EL PERSONAL NOS ATENDIO DE MARAVILLA TODO EL TIEMPO NOS CHIQUEARON Y ESTUVIERON AL PENDIENTE DE NUESTRAS NECESIDADES
• Omar (8/5): - Faltan percheros para toallas y no hay batas de baño. Faltan pequeños pero importantes detalles que hacen a un hotel boutique. Pero sin duda regresaremos. Saludos!!!
• FABIAN ALEJANDRO (8/5): PAZ Y ARMONIA - FUE UNA EXPERIENCIA AGRADABLE Y CON MUCHA PAZ Y TRANQUILIDAD. UNOS CHILAQUILES DE CHIPOTLE SUPER RICOS
• Elena (10/5): - El hotel muy bonito pero el personal le falta amabilidad y saludar cuando llega la gente
• Verified traveler (8/5): - The hotel is secluded, quiet and well kept. The restaurant at the edge of the water is perfect for dining or having drinks. The staff was friendly and professional
• Araceli (10/5): - The cabin with the view the pool was very relaxing
• Louise (6/5): - It’s a beautiful place to stay and relax. Unfortunately, they neglected to tell us that both the pool and the restaurant were being remodeled. So listening to the construction noise was very unpleasant. And the food was being served outside, which is lovely, but that evening was very cool, so we ordered room service. We were still charged full price. We would definitely go back there, but would have to be reassured that the remodeling is completed.
• Verified traveler (10/5): - Staff was awesome property was very kept clean I would go again very highly recommend to go back .
• Verified traveler (4/5): Maximizing profits - We arrived at the hotel and they said they couldn't find our reservation even though our it was confirm through hotels.com but that they had rooms available. After driving through sharp curves and narrowed roads, we didn't think twice about staying. Nobody gives you any information about the amenities of the hotel or provides you with a piece of paper with such information. The pool is not heated but they pump water every morning from the lake which is actually warmer than the pool, third party rents the kayaks, the food is ok but overpriced, only get a couple of small water bottles during your whole stay and there is only wifi in the lobby but you have to ask for the password. The only thing that is boutique at this hotel are the prices. The rooms are nice looking but would never stay at this hotel again.
• Verified traveler (2/5): Mrs. Clean does not live here! - Where to begin? First of all, the only redeeming part of this resort is the restaurant. Their food is delicious beyond belief and at comparable prices to other restaurant. I highly the restaurant. The a/c in the bedrooms work very well too. The pool was in terrible condition. It was full of dead bugs, the bottom of the pool was slippery and slimy, the water looked oily and milky...disgusting. I don’t think they are placing the proper amount of chemicals to clean pool and I doubt whether they have pool filter working at all. The worse part was the cabin itself. When you pay $350 dollars for one night, you expect a high standard of cleanliness. IT WAS NOT! My daughter’s twin bed had hairs on the white sheet. My room upstairs had a biblical type apparition of hundreds of tiny flies all over bedding, curtain, and wall. I would have left in that moment, but there was a terrible storm that night. I ended up sleeping in one of the other rooms. If you are Mrs. Clean, do not stay here because you will be grossed out. My family and I had been wanting to stay st these cabins for so long and it is unfortunate that cabins are in this condition.
• Verified traveler (10/5): Great experience - Very good stay

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