Hilton Garden Inn Houston-Baytown

Location: 4910 E Chase Street, Baytown, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Pets allowed
• Lift / Elevator
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Shared kitchen
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• CCTV outside property
• Security alarm
• Key card access
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Swimming nearby
• Charcoal grill

Rooms Available

• Premium Queen Room with Two Queen Beds

  This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Microwave
  • Video
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• Queen Room with Two Queen Beds - Mobility Access

  The quadruple room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Coffee machine
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• Queen Room with Two Queen Beds - Hearing Access

  This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Coffee machine
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain
  • Hearing accessible

• King Room

  The spacious double room features air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Coffee machine
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• Premium King Room

  The spacious double room features air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Microwave
  • Video
  • Heating
  • Satellite channels
  • Alarm clock
  • Coffee machine
  • Toilet paper
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• King Room with Roll-In Shower - Mobility Access

  The spacious double room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Coffee machine
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• King Room - Hearing Access

  The spacious double room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Coffee machine
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain
  • Hearing accessible

• Queen Room with Two Queen Beds

  This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Video
  • Heating
  • Alarm clock
  • Coffee machine
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

Guest Reviews

• johnson (1/5): -
• Sara (8/5): -
• FRANCISCO (10/5): - very clean..very quite beds are very confortable and price was great breakfast area was too crowded.
• Morris (7/5): Nice Hotel for a Good price - I thought the breakfast was included, but it wasn't so I didn't eat any breakfast at the hotel. Please let people know why booking the room, that breakfast isn't included. My room was clean, comfortable, the staff was nice and the room was a good size. The hotel was very quiet, nicely decorated and very clean.
• Tracy (10/5): - Very clean very quiet great front desk staff at check in Nothing
• Johan (10/5): -
• Elida (9/5): -
• Gisselle (10/5): - The pillows
• Anna (10/5): -
• Villanueva (1/5): -
• Leticia (5/5): Was expecting better results - Beds are comfortable Laundry room out of order. A/C unit in room made loud noises. Room wasn’t cleaned during our stay
• Angel (8/5): -
• Starlar (8/5): - Not a lot of channels to watch on tv
• Gabriela (9/5): -
• Rogelio (10/5): - Was clean and look so nice inside.
• Joseph (10/5): -
• Maria (7/5): - Location was good and the hospitality was nice.
• Susan (9/5): -
• Patton (7/5): -
• Ucrania (5/5): Mala atención - Cuando yo reserve con Booking especifique en mi reserva que quería una habitación con cama simple porque iba con mi esposo y que esa habitación tuviera algo especial . No me me la dieron al contrario me dieron una habitación en planta baja donde me habían olores feos en el pacio de la habitación la habitación daba con el parqueo y los carros a las 5am arrancaban para irse fue fea la experiencia . Que no respetan mi reserva romántica y en una habitación con una cama.
• jonathan (7/5): -
• Cautoi (10/5): My stay overall is always great. I love the location and it feels like home. - This location is always friendly and helpful. I enjoy the safety at this location and the reps are always on point. I was pleased with everything.
• Dee Dee (10/5): Good overall. Willing to recommend location (hotel) - I like that the process of booking my hotel is easy. The service when I arrived was good. No major concerns overall. Not a major concern. However, I wasn’t aware that even if you pay for the hotel stay in full before arriving. When checking in you still have to put a deposit down for potential damages. This needs to be known ahead of time before renting a room
• Derrick (10/5): - Everything was excellent Paying extra for breakfast
• Alice (8/5): Hotel breakfast was OK. - Clean The lack of sign on the road made it hard to find the hotel. On the I-10 feeder, it would be helpful if there was a sign with the hotel name and an arrow as to where to turn. And the street sign for the hotel was not lit up. It was dark when I arrived so I missed it and had to make the block a second time before I found it. And I have a GPS.
• Jana (9/5): - Did not eat breakfast
• Melvin (8/5): -
• Amber (10/5): -
• Erica (9/5): -
• Grace (8/5): Other the my check experience, great. - This is one of my locations, I frequent often. The receptionist at check. She was rude and invasive. She asked unnecessary questions about my relationship to my partner. Specifically she asked if he was my son, were the same race so that would be impossible.
• Christopher (3/5): Terrible as fu$k - The Location The first hotel clerk gave a room that had portable fans pointing at the bed and it stanked!!! The room was not ready. The hotel maid freaked out and said y’all can’t be in here. We were going to an event and had to change. We went down and talked to the first clerk and she apologized and change our rooms. When came back our luggage was supposed be moved, but it wasn’t. So we had to go back to that terrible room.
• Lorena (10/5): the check-in was too fast and easy, I loved the whole hotel, service very nice and kind. - the clean and the facilities none
• Virgobeautii (9/5): - The room was clean and comfortable. The bed was nice. I have no complaints outside of the RUDE AND DISRESPECTFUL MAINTENANCE FOOL. However, the Manager Ms. Veronica was exceptional and handled the situation with grace and professionalism, which I appreciated greatly. So over our stay was great..
• Elida (9/5): -
• Ernesto (5/5): My location, but customer service was kind of bad. - It looks nice good location I did not like the customer service where it was time to check in and they kept lying to us and on the day of checkout they wanted us out by 12 and lady called me just to argue about get out by 12 cause we got somebody else coming and I was able to tell him that we cannot and they just charge us another $15 to stay till 1pm
• Kyle (5/5): -
• Ernesto (5/5): Clean a close to the freeway - Property was good good location, new and clean I do not like the simple fact that the manager or whoever was there in the front would not let us check in after they had told us that we were able to check in early and they did not and then the day of checkout they wanted us out by 12 and they call me. There will be kind of rude that we had to be out by 12 but I told him I could not. I had a get out by one and they still charge me $15 and it was kind of upsetting Other than that. The facilities is nice and clean.
• Robert (10/5): -
• Robert (10/5): -
• Lilit (1/5): Hello, I would like to clarify that we did not stay at the Hilton Garden Inn Baytown. We arrived on the evening of Dece - Hello, I would like to clarify that we did not stay at the Hilton Garden Inn Baytown. We arrived on the evening of December 5th with our confirmation details and reservation number; however, the front desk informed us that someone had already checked into our room. We were then told that the hotel was fully booked and that no assistance could be provided. This occurred around 11:00 PM while I was there with my husband and our two children. The situation was extremely disappointing and inconvenient, especially considering we had a confirmed reservation. Additionally, we had to spend an extra $200 for another hotel that night, as we were left without a room.
• Edicson (10/5): -
• James (9/5): -
• James (9/5): -
• TATUM (10/5): -
• Melissa (9/5): - This hotel is always clean and welcoming. NA
• Shari (8/5): She turned my frown upside down. - I was in the middle of a moment when i arrived. And then to make it worse my credit card wasnt working & it was all so frustrating. The woman at front desk around 8 pm on friday night was friendly and she took a seond to chit chat and she really turned things around for me. And i really needed that friendly face & kind converstion. The fridge didnt work otherwise there was nothing i didn't like.
• Amber (10/5): - Na N/a
• Michele (7/5): - Convenient to where we needed to go. Carpet in room. Bedcover
• Tonia (8/5): Nice value, but there were some issues. - The property was nicely furnished and clean. There were no pool lights, and when asked, the staff did not know how to turn them on. Also, the key card system would not allow you into the building from the pool the same way we entered. Instead, we had to walk around and enter through the front lobby of the hotel. Not ideal.
• Melissa (10/5): - The hotel is always clean and quiet. Nothing
• Dazie (10/5): -
• Robert (10/5): - A quiet place when we needed one unexpectedly. Convenient food options located within walking distance
• Regina (10/5): - Clean, quiet and friendly staff!
• Claudia (10/5): - Pet friendly
• Nathan (10/5): - Everything was fantastic. Everyone friendly.
• David (8/5): - It was ok Too pricey
• Luke (9/5): -
• Laura (6/5): - This was my 4th stay at the hotel and
• Andrew (10/5): - Overall, very nice property
• John (10/5): - Only stayed one night but the hotel was fine.
• Jessica (8/5): -
• Verified traveler (8/5): Need to replace mattress - This was the third time in less than a month that we stayed at this hotel, but this last one was not the best experience. The bed and the pillows needed to be replaced as soon as possible on the first floor. You sank into the mattress and the pillows were so flat, no support at all. Although the lady at the front desk was very nice and got us another room right away which was way better than the previous one.
• Anna (8/5): - It allow us for a late check in and they were very quick and friendly.
• Delmis (10/5): Increíble! - El desayuno muy buen y la ubicación pero lo que más me impresionó fue la excelente limpieza! Todo fue perfecto 👌
• Andrea (10/5): - Nice and clean. Bed super comfortable!!
• Verified traveler (10/5): - This is the second time I've stayed at this hotel and the room always meets my expectations in terms of comfort and cleanliness.
• Lewis (10/5): - The room was nice and clean really neat and the breakfast was lovely
• Adriana (10/5): -
• Jordan (9/5): Superb -
• Rychlik (10/5): Exceptional -
• Amanda (10/5): - Definitely a nice spot to stay! Great prices, nice location, easy check in and out!
• Jack (10/5): - Nice room, good check in
• Kevin (10/5): - Great stay, comfortable room. Breakfast was high compared to nearby local options.
• David (10/5): Exceptional -
• 56MRK1 (6/5): Good room, questionable amenities - Stayed here for six nights while in the area for business. Room was decent and clean. Room was serviced every other day. Folks at the counter were nice. Fitness center had actual working equipment. Parking was ample and free, and the location was good for a number of dining establishments and shopping centers. Those were the positives. Now for the negatives. 1) Paid breakfast is always a huge negative. I shouldn't have to pay $12.95 for a bowl of cereal when I'm spending $1000 staying at the hotel. But whatever. 2) Pool was tiny and awkwardly full with just three people in it, so I didn't use it. 3) I'm a Hilton silver member and got zero perks. 4) The TV had literally 13 channels. Old-school cable TV in my room unless I wanted to sign in to my personal accounts for Netflix, etc. 5) Coffee downstairs was free - but AWFUL. The taste was off, and it was ice cold if you didn't get it by 8 am. 6) Did the "remote check-in" the day before and was promised I could go straight to my room on arrival using the digital key, which would be on my app when the room was ready. Nope. Had to go to the desk, wait in line for 15 minutes and get a traditional key and THEN request a digital key. They didn't even check my ID. Just issued a key. 6) And my BIGGEST pet peeve - and this has happened with the last two Hilton hotels I've stayed in - they RUSHED me to check out. Check-out is 11 am. I'm still taking care of business and don't have to be anywhere until noon - so I plan to leave just before 11 as I should be able to. At 9:01 AM I get a very hard, aggressive knock at the door. It's a lady wanting to come in and clean. She said I needed to check out. I said no...check-out is at 11 and I'll be out by then. So three stars for the quality of the room, but I can't give more due to the overall experience. Disappointing for a Hilton hotel, and for a frequent Hilton customer.
• Paz (10/5): Exceptional -
• shaoan (10/5): - Great
• Marshey (9/5): Overall enjoyable - I didn’t think breakfast warranted the price for what was provided I would have liked lock on bathroom doors for privacy
• Keisha (9/5): It was overall great. - The staff was really friendly and very accessible. i have no complaints. if i did have to complain, it would be the refrigerator didn’t get as cold.
• Matthew (10/5): Exceptional - It’s was very clean, the beds and pillows were comfortable. My husband said their bloody Mary’s was probably one of the best he has ever had! So try those out for sure. The pool was clean. I did hate it was closed when we had a chance to swim before check out but no fault of their own.
• Neil (8/5): Very good -
• Leonardo (10/5): - Always great stay
• Michael (10/5): Exceptional -
• Michael (10/5): Exceptional -
• Gina (10/5): Exceptional - The breakfast was so fresh and tasty. The staff was very accommodating. I would stay here again!! Everything was exceptional, I had no dislikes
• David (10/5): - Great
• Earl (10/5): Exceptional - Great location to restaurants and easy to get around!!
• Heather (8/5): - The property was nice to stay for the weekend getaway and very convenient to places I had to go.
• Stacy (10/5): Exceptional - Everything No complaints
• Margarita (10/5): - Súper recomendable 💯
• Janis (10/5): We were pleasantly surprised and had a great stay! - It was very clean and well decorated. The staff was so polite and welcoming. Everyone greeted us with a smile. The breakfast was excellent and served quickly. Absolutely nothing!
• Shoujie (8/5): - Good
• Charlotte (10/5): Exceptional - The breakfast was not only pleasing to the eye but was exceptional Nothing to complain about here
• Edmond (10/5): Exceptional - Paying for breakfast was a little not normal than the other hotels.
• FarAway06113986308 (8/5): Nice hotel for a Garden Inn. - Nice hotel. It is clean, relatively new, with nice rooms with plenty of space. Clean linen, great sleep quality, pretty quiet. The room was cleaned to a high standard and the restaurant was quick with room service orders and the food was pretty good quality. The hotel is surrounded by restaurants and fast food outlets and the highway is close by. The staff are courteous and polite and responsive to questions. the gym is relatively small but not used too much. It could do with a second treadmill because there is room for one and it is the most used piece of equipment so I am not sure why they wouldn't get two of them. I've stayed a few times, the first time being in room 102 but it backs on to the staircase which is concrete so everyone makes quite a racket on it when going up and down and it could bother some people although it was a minor inconvenience for me.
• Mark (8/5): - Staff was great WiFi poor Key card didn’t work Door at end of hallway slammed shut waking me many times
• Venetra (9/5): Superb -
• Jimmy (10/5): - Good
• Michelle (8/5): - Overbooked so my 2 Queen bed became a single king and I had to share a bed.
• Allan (9/5): Superb -

Photos