The Klagan @ Riverson Hotel
Location: Block B 3rd Level, Lorong Riverson @ Sembulan, Off Jalan Coastal, Kota Kinabalu, my
Star Rating: 7.8 Stars
Property Type: Hotels
About this Property
Convenient Location
Located in the heart of Kota Kinabalu, near popular attractions like Filipino Market Sabah and Sabah State Museum & Heritage Village.
Modern Amenities
Enjoy air conditioning, flat-screen TVs, and free WiFi in every unit. Some rooms even offer balconies with city views.
Relaxation and Convenience
Take a dip in the year-round outdoor pool, benefit from the 24-hour front desk, and unwind in the comfort of your well-equipped room.
To experience comfort and convenience in Kota Kinabalu, book your stay at The Klagan @ Riverson Hotel today.
Important Information
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Ironing service
- Car hire
- Non-smoking throughout
- Concierge service
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Security alarm
- Thermometers for guests provided by property
- Key card access
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Internet access
- Housekeeping on request
- Exercise/lap pool
- Swimming nearby
Rooms Available
-
Suite
The pool with a view is the standout feature of this suite. The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The spacious air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Slippers
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Carbon monoxide detector
-
SOHO
1 King Bed and 1 Twin Bed
1033-sq-foot room with city views
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Washer/dryer, safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Bottle of water
- Daily housekeeping
- Premium bedding
- Free WiFi
- Bed sheets not available
-
Superior Double Room
This double room's standout feature is the pool with a view. The double room's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Slippers
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Carbon monoxide detector
-
Family Room
Guests will have a special experience as the family room offers a pool with a view. The family room's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned family room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as garden views. The unit offers 2 beds.
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Slippers
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Carbon monoxide detector
-
Apartment
This apartment's special feature is the pool with a view. The fully equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. The spacious air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit offers 2 beds.
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Additional bathroom
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Carbon monoxide detector
Guest Reviews
- sei yee (9/5): -
- MOHAMMAD REDUAN (10/5): - The room is very comfy to stay.. Plus the hotel is near to Imago.. about 3mins by walk.. Theres 24hr restaurant near by.. and the laundry also..
- Alvernia (7/5): -
- Jumili (8/5): -
- Lim (8/5): - Good value for money None
- Lim (8/5): - Near to Imago, easy parking None
- Lim (8/5): - Easy access and parking people with wheelchair None
- Syuhada (5/5): -
- Syuhada (5/5): -
- Dg Rohana (8/5): -
- Raudhatun (8/5): -
- Raudhatun (8/5): -
- Norafni (10/5): - The roooms is clean, neat and very comfortable ๐ Nothing
- Siti Aminah (10/5): -
- Aziimah (10/5): Overall despite a small issue, it was a great and super amazing stay. - It was amazing, super clean, great location just short walking distance to Imago, many good restaurants and stores nearby and excellent helpful hotel staff Air conditioning could be improved as it was not cold enough. Although the air conditioner issue wasnโt fully resolved, the maintenance staff was very nice and helpful, and provided a standing fan.
- yahya (4/5): - Location nearby No ventilation in the toilet. No roll tissue given. Dusty room. Toilet not so clean. Car park cannot be claim
- Roslan (8/5): - Don't have free parking
- JUSUEB (9/5): -
- Irwandy (3/5): -
- Siti Aminah (8/5): Terbaik - Lokasi,paling utama anak2 best mandi di kolam yang disediakan. Parking agak mahal
- Connie (5/5): -
- Tak thin (8/5): -
- Joshua (10/5): -
- Sara Sil (7/5): -
- Dato Azaddin (6/5): So -so as the noise from the reception distrupted my rest - New n fresh My room -318 was really next to the reception The few receptionist gather n talk loudly at night so as during the day , which could clearly be heard as itโs a sort of joining door to the reception counter.
- Asmad (5/5): Passable - What I like about klagan, is the location. Close to Imago The room that we stayed was not the room that we expected . TV provided was not function (no channel). The microwave was also not function. The smell of the room & toilet was a damp or moldy smell. The room wasn't worth the price we paid.
- Lawrence (6/5): - The shower drainages system is not properly
- Junhee (8/5): Not bad - .
- Abu (9/5): Superb - The location and the convenience. Some eateries in the area close at 6.30pm, too early.
- Karti (10/5): Exceptional -
- Fazil (7/5): Good -
- Saifulbahri (6/5): Apart from dusty under the bed which easily ne rectified or clean this is a fantastic location - Location Fantastic The room looks very clean but underneath the bed empty plastic bottles amd thick dust as if not been clean for ages.
- Caroline (8/5): - Great place. Walking distance to all.
- Telekom Malaysia Berhad Wong Sack (10/5): - No problem as of checkin, stay time and check out.
- Romayini (7/5): Good - No complimentary parking for residents
- Asmad (9/5): Superb -
- Mohd (10/5): Exceptional - Like Sabah Short of time
- Nur (8/5): Very good -
- Norsafriah (7/5): Good - Solution provided when there was failure of air-conditioning.
- Shaiful (10/5): Exceptional -
- Dk (7/5): We love it and the kids love it soo much - The place was excellent. It is near to every place that we needed especially mini mart and restaurants. Very near to the mall and it was like 5 mins walk from the place.
- Anonymous (7/5): Good -
- El (9/5): Superb -
- Callum (6/5): Pleasant - Very poor customer relations. Never responded to my email request/questions.
- Suzila (10/5): Exceptional -
- Lim (7/5): Still pleasant - Good location, easy to go Imago, even with family members with wheelchair Somehow, we could smell sewage on our 2nd and last day, in the master bedroom's toilet, not sure why. In Dec, it was good, no problem, but we stayed at different room and also vomit smell at 3a floor near lifts on 8th Apr evening but main alleyway was ok
- Pengiran (7/5): Good -
- Anonymous (4/5): plumbing needs to be drastically improved - bathroom smells mouldy shower blocked no baggage trolley for guests to use
- Hamim (10/5): Exceptional -
- Yiing (4/5): Disappointing -
- Mary (6/5): Pleasant -
- Verified traveler (8/5): Just to kill d time - Amazing there is a microwave oven to warm cool food..n soft pillow n comfort bed.
- Verified traveler (10/5): - Strategic location. Walking distance to imago mall
- KM (8/5): - Good : fair price, TV channel a lot, close to mall, easy to call e-hailing, cutlery provided To improve : iron provided to difficult to use, wooden floor give old vibe
- Zainon (6/5): - Not satisfied with the service and stay.
- Zainon (6/5): - Thereโs no parking free for hotel residence
- Verified traveler (10/5): - its a nice place to stay but you will need a transport...
- Verified traveler (10/5): - Toilet in our room looks like it never been flushed after use, but actually its being flushed. Yellow water like pee and someone diarrhea left in our toilet bowl. No idea where it come from. Happen a few times during our stay. Hotel management to investigate how this thing happened.
- Verified traveler (10/5): - ์ผํ๋ชฐ๋ ๊ฐ๊น๊ณ ์ฃผ๋ณ์ ํธ์์ ๋ ์๊ณ . ์ฌ๋ฌ๊ฐ์ง ํธ๋ฆฌํ๊ณณ์ด์์. ์กฐ์์ด ์์์ง๋ง ์ฃผ๋ณ ํ์ง ๋ง์ง๋ ์ข์์ด์
- Verified traveler (8/5): - Great place to stay
- T.F (10/5): - Location is good. Many restrant and shopping area are near the hotel
- Verified traveler (6/5): - ์ ์๊ณ ๋์ค๊ธฐ์ ๋ฑ์ข์์์ ์ฒดํฌ์ธ๋ ๋ฐค๋ฆ๊ฒ ๊ฐ๋ฅํ๊ณ ํธ์์ ๋ ์๊ณ ๊ณตํญ๊ณผ ๊ฐ๊น๊ณ ์ข ๋ ์ฒญ๊ฒฐ๋ง ์ข์์๊บผ๊ฐ์
- Verified traveler (4/5): ๋ณ๋ก์ - ๋์ฐฉ ๋น์ผ๋ง ํ๋ฃจ ์๋ ค๊ณ ์์ฝํ์ผ๋ ๋ณ๋ก์ ํ์ฅ์ค์์ ๋์๋๊ณ ์นจ๊ตฌ๋ฅ๊ฐ ๋๋ฌ์ ์ด๋ง๊ณ ๋ชฐ์์๋ ์์ฒญ ๊ฐ๊น์
- Verified traveler (6/5): - I found the pr
- Kok (8/5): - The bed is great med firm and found out brand used is Serta. Given 4 pillows and 1 extra pillow as well. Pillow is of better quality too. it's our first stay and it's relieved and pleasing to be able to stay into a hotel that allows ample rest for us after a week of hectic travel. Short walking distance to Gleneagles & the malls nearby. One to pick on is the sound proofing is bad as we could hear loud and clear walking and stamping sounds across the corridor.
- Verified traveler (10/5): - Very convenience to move around in KK city
- Leong Thye (8/5): Pleasant - Its well organized by klagan hotel. And the room condition is pleasant to stay.
- Verified traveler (8/5): - Good location. The room is new but a bit too small.
- Verified traveler (10/5): - Nice and its near to shopping mall
- Verified traveler (8/5): - good location in the new business area, next to the Imago big shopping mall, building is super new, but the door is very thin, not good for ppl who wants to sleep in. The front desk lady is kinda patient enough, talking too fast and kinda grumpy looking. Overall it is a good place to stay and clean.
- NUR INTAN (8/5): - Not bad.. The hotel clean, near to imago shopping mall..
- Jessica (8/5): - Averall is good, near mall and convenient. I am rent the car, the only problem is the car parking charges is quite high.
- Norasmah (8/5): - Better if have breakfast
- Thomas (8/5): Reasonably priced hotel - Clean room and good location. Unfortunately, the hotel does not provide free parking.
- M (6/5): - The rooms are on level 3 and near the main road and hospital. Didn't have a good night sleep because of that. The room has bad sound-proofing too. There are people/other residents slamming the door, running and shouting at the hallway in the middle of the night. The staff don't seem to care. Table/cabinets have visible stains. Toilet has visible mold/fungus spots. But the only plus point is that it is near a shopping mall, making it convenient to grab a bite or do some shopping.
- Law (6/5): Wifi need to improve - Iphone user canโt use the hotel wifi. It will keep showing log in fail. I have try my iPhone and iPad, all are same. My Girlfriend use Samsung, it is no problem. So mean that, Apple user canโt enjoy d wifi.
- Hanafi (10/5): - Nice love it
- Verified traveler (8/5): Simple and basic - It was a one-night stay for my early flight. Simple and basic. Convenient location. Easy access to the airport and shopping mall for my last-minute shopping.
- Regina (6/5): Pls improve your service! - a lot of items in the room not functioning well eg: bathroom door stuck, cleanliness of bathroom is not up to the standard. Room bath towel & Pool tower size are small.Request to get extra towel was charged eventhough during the booking we already mentioned 4 paxs (2 adults,2 childs) & only 3 towel given.
- nasreen (8/5): Nice hotel, good location - Good hotel, good pool and gym, and location was close enough to walk to town or to the nearby mall to get some food.
- Verified traveler (8/5): - The hotel is pretty new yet it's not quite well maintained... and the cleanliness could have been done better. My bathroom was kinda dirty with really strong urine smell. The tiles, though new yet full of mould... My pillow smells bad and the i had itchiness all over my body on the first night of my stay. But our kids love the pool... Would love to come back if they make improvement on the above issues...
- Verified traveler (10/5): Very close to all aminities - Staffs very friendly and helpful. Furthermore the view stunning facing the sea.
- PG IZUDIN ABAS (8/5): - The hotel was quite near to the Imago Mall which quite convenient for us. It was only the issue of parking fees which was very expensive.
- Michi (6/5): The staff were friendly and helpful - The problem is just the swimming pool was under constructions/repair and thats makes our kids would not able to use it and its was so frustrated
- Verified traveler (8/5): Rating - Overall ok but bad experience during the first day arrival to the hotel as various blockage point was setup by securities to chase away people told to park somewhere else. Really bad experience for me who is not Kota Kinabalu local folks and not familiar around. I had to drive blind round and round riverson area. Recommended for no car guest but not recommended to stay in guest with car.
- Hoong yow (8/5): - Hotel is newly refurbished, clean and comfortable bed room . Location is very near by shopping mall , very convenient. Donโt mind staying there again...
- Peter (8/5): - No hot water for shower in the morning, also no free parking
- Rashidan (10/5): - The area is not that safe at night. Iโve been followed by group of mens trying to rob me.
- Phedra (4/5): It looks fine from the outside but doesn't deliver - The hotel is one of those 'we made it look nice but actually nothing is done right on close inspection' places. The sink didn't drain, there was a leak in the bathroom so the floor was wet, there is no sign saying that the hotel is actually on the 3rd floor. When the taxi driver was not there at the specific time I had prebooked for - and paid more money for - I went back upstairs to reception (which had no lights on, the woman was sitting in the dark, kind of weird) and was told 'I called him already' when I asked them to call. She has no response on when he would come but she wouldn't call again. Go to the REAL Klagan - they were helpful and nice. This is using the reputation of the first Klagan to attract people.
- Verified traveler (10/5): Fabulous views, spacious suites - We stayed in the Soho suite and had a lovely view of the ocean and the islands in TAR national park over the Sutera harbour golf course. From our side balcony, we saw beautiful sunrises over Mount Kinabalu. Very spacious and comfortable. There is a large mall close by and uber is readily available to take you into town. The supermarket was mall was great and we bought stuff to make our own breakfast in the well-equipped kitchen. The swimming pool was fab and we loved the gym. Cleaning is a little superficial and there's lots of dust under the bed.
- Mohamad Irwan (8/5): Nice hotel close to POI - Great location, in a walking distance to Imago Shopping Malls, the only gripe during my stay is the arrangement of the bed, seems & feell awkward to me, since the bed facing the door, I'll give 5 star rating if the bed facing the wall. Thanks.
- Miza (6/5): Hotel is just ok - -Hotel location is aeroplane route. So expect sound of aeroplane passing by every hour. -Hotel looks like its in a rush to open for business. Lift is still not completely ready. Still covered with wood plank. I don't feel comfortable taking my kids in. -Hotel doesn't provide free parking. -Lobby is on the 3rd floor. You will have to ask the security because there's no indication. Security also looks like he doesn't wanna talk. -Booked 2 rooms & 1 of the bathroom is missing the rubber at the edge. So if you need to do "nature's call", expect smells coming out to your room. -No lock for bathroom door. -Dusty floor under the bed. Why do i care? Because my son crawl under the bed. -Extra pillow stinks. I guess its never washed. But the price reflect its hotel. So its okay. There a small swimming pool. Children might like it. Location is nearby imago & spotted several halal nasi kandar restaurants.
- aniemahani (6/5): Need to pay for a parking - Overall this hotel is good to stay. Just one problem which is you need to pay for your parking which is quite expensive if you stay for few days. And the hotel can't waive the parking fee which is cost me a lot of money.
- Verified traveler (8/5): Bed bug - All good,except bed bug problem. Other than that all great including swimming pool and location.
- Verified traveler (6/5): Hotel close to town shopping mall and airport - Hotel look new and same floor with swimming pool . But you cannot waive your parking ticket .
- Verified traveler (10/5): - Nice place, close to imago shopping mall. Godd place to stay especially if u travel with family, kids.
- adzrol (10/5): Nice hotel to the beach n big pool . - Happy to sit there and i can heat my food once its cool . It have glass n kitchen n microwave to reheat my food .
- sadiatul (6/5): - Very nice.parking car not make payment pelease repairer because customer hotel there must be free to come back to it.
- Darren (8/5): convinence n clean - Everything was so good. Unfortunately parking were expensive RM12 for 12hrs only. Check in 10pm, check out 10am.
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