Hotel Olé Caribe

Name: Hotel Olé Caribe
Address: Final Avenida Intercomunal, El Playón, Macuto, ve

Location: Final Avenida Intercomunal, El Playón, Macuto, ve

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Beachfront Paradise Amidst Tropical Landscapes

Luxurious Accommodations: Each room at Hotel Olé Caribe is designed for comfort, featuring modern amenities like air conditioning, flat-screen TV, and minibar. Some rooms offer stunning views and private terraces.

Relaxation and Recreation: Guests can unwind by the outdoor pool, enjoy a meal at the on-site restaurants, or sip on mountain spring water. The hotel also boasts a sauna, fitness center, and massage services for ultimate relaxation.

Abundant Amenities: From tennis courts to a games room, Hotel Olé Caribe offers a range of activities for guests. With 24-hour service, free WiFi, and airport shuttles, every need is catered to seamlessly.

Book your stay at Hotel Olé Caribe for a tropical getaway like no other.

Important Information

Please note reservations must be fully payed before arrival, credit card details are required. Please note an international credit card is required to make the payment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Sauna
Packed lunches
Table tennis
Squash
Non-smoking throughout
Shared lounge/TV area
Shuttle service (additional charge)
Wheelchair accessible
Kid meals
Salt-water pool
Outdoor furniture
Coffee Shop on site
Fruits
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
24-hour security
Delivered food - securely covered
Key card access
Television in common areas
Front desk (limited hours)
Billiards or pool table
Free wired internet
Tennis lessons on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Games
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Secured parking
Garage
Swimming nearby
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Standard Queen Room

This air-conditioned double room is fitted with a large double bed, a flat-screen satellite-cable TV, a safety deposit box and a mini-bar. Views of the sea and garden can be enjoyed from the room. Bathroom facilities are private and include a shower.

Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Private bathroom
- Dressing room
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Salt water pool
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
- Window
- Single-room air conditioning for guest accommodation
Standard Room, Sea View

1 Double Bed
430.6-sq-foot room with sea views

Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service and local meal delivery service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Laptop-friendly workspace
- Meal delivery service available
Deluxe Suite, Ocean View

1 King Bed and 1 Large Twin Sofa Bed
80-sq-foot soundproofed room, deck/patio with ocean views

Layout - Bedroom and living room
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service and local meal delivery service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Laptop-friendly workspace
- Deck or patio
- Meal delivery service available
Family Suite

This air-conditioned suite features an extra large double bed and a sofa bed, a dressing room and a seating area. It is fitted with a desk, a sofa and a flat-screen satellite-cable TV. It also has a mini-bar and a safety deposit box. Bathroom facilities are private and include a bath tub. Towels, linens and toiletries are provided.

Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Dressing room
- Satellite channels
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by stairs only
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Salt water pool
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Smoke alarm
- Key card access
- Window
- Single-room air conditioning for guest accommodation
Junior Suite, Balcony, Mountain View

1 King Bed and 1 Twin Sofa Bed
645.8-sq-foot soundproofed room, balcony with partial sea views

Layout - Bedroom and living room
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service and local meal delivery service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Laptop-friendly workspace
- Meal delivery service available
Standard Twin Room, Sea View

2 Large Twin Beds
430.6-sq-foot room with sea views

Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - 24-hour room service and local meal delivery service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Laptop-friendly workspace
- Meal delivery service available
Twin Room

This air-conditioned twin room is fitted with 2 single beds, a flat-screen satellite-cable TV, a safety deposit box and a mini-bar. Bathroom facilities are private and include a bath tub. Towels, linens and toiletries are provided.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Private bathroom
- Dressing room
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Salt water pool
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
- Window
- Single-room air conditioning for guest accommodation
Superior Twin Room with Sea View

This air-conditioned twin room is fitted with 2 large double beds, a flat-screen satellite-cable TV, a safety deposit box and a mini-bar. Views of the sea can be enjoyed from the room. Bathroom facilities are private and include a bath tub. Towels, linens and toiletries are provided.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Private bathroom
- Dressing room
- Satellite channels
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Salt water pool
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
- Window
- Single-room air conditioning for guest accommodation
Suite with Terrace

This air-conditioned suite features an extra large double bed and a sofa bed, a dressing room and a seating area. It features a terrace and is fitted with a desk, a sofa and a flat-screen satellite-cable TV. It also has a mini-bar and a safety deposit box. Bathroom facilities are private and include a bath tub. Towels, linens and toiletries are provided.

Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Private bathroom
- Dressing room
- Satellite channels
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by stairs only
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Salt water pool
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Smoke alarm
- Key card access
- Window
- Single-room air conditioning for guest accommodation
Junior Suite

This air-conditioned suite features a large double bed and a sofa bed, a dressing room and a seating area. It is fitted with a desk, a sofa and a flat-screen satellite-cable TV. It also has a mini-bar and a safety deposit box. Bathroom facilities are private and include a bath tub. Towels, linens and toiletries are provided.

Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Private bathroom
- Dressing room
- Satellite channels
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by stairs only
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Salt water pool
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Smoke alarm
- Key card access
- Window
- Single-room air conditioning for guest accommodation
Twin Room with Mountain View

This air-conditioned twin room features 2 single beds, a dressing room and views of the mountains. It is fitted with a desk, a flat-screen satellite-cable TV, a mini-bar and a safety deposit box. Bathroom facilities are private and include a bath tub. Towels, linens and toiletries are provided.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Private bathroom
- Dressing room
- Satellite channels
- Additional toilet
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Salt water pool
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
- Window
- Single-room air conditioning for guest accommodation

Guest Reviews

silvyeguez (7/5): - la zona de la piscina, el desayuno fantastico, la atencion de los chicos es excelente Las instalaciones ya estan un poco viejas, deberian renovarlas de urgencia, no tuvimos agua caliente en la habitacion
Fernando (9/5): - Staff None
Javier (9/5): -
Natalia (10/5): Chévere - Está muy bien y muy bien situado Todo bien
Fernando (3/5): NECESITA MANTENIMIENTO Y REMODELACIÓN - La comida! El alojamiento debe cambiar totalmente el mobiliario, está totalmente viejo todo. La habitación olía mucho a humedad. Las cortinas, y demás están de los años 1800, ni siquiera buena iluminación tiene la habitación. También invertir en el piso porque es de alfombra y ya perdió hasta el color.
FREDDIE (10/5): - I have traveled all around the world. This is my favorite hotel Na Great
JLJMI (10/5): - Facilities and Breakfast Wifi can be weak in the room
Peter (9/5): Mooi hotel, minder strand - Mooi zwembad, mooie kamer Het strand (buiten het hotel) was eigenlijk te vies om te zwemmen.
sanchez (10/5): Tranquilidad - Excelente ubicación
Reinaldo (10/5): Vacaciones - Todo excelente Sin comentarios
Reinaldo (10/5): Vacaciones Ole - La atención de todo el personal es excelente. Si comentarios
Margarita (8/5): Fin de semana para descansar - La ubicacion del hotel es muy buena. Tambien el desayuno estaba bien. Fui para descansar el fin de semana y pude hacerlo bien. En realidad todo estaba bien. No puedo decir algo que no me gusto.
Marcel (8/5): Gutes Hotel, Pool Perfekt aber nicht für einen langen Aufenthalt - das frühstück war absolut fantastisch❤️ Die Checkinn erfolgte sehr herzlos und nicht sehr einladend..
Jessen (8/5): - La piscina La variedad en los desayunos, faltó
Margarita (8/5): Disfrute de un dia en vez de dos, pero igual fue muy bien. - Lamentablemente solamente pude disfrutar de un dia, ya que el dia sabado sucedieron acontecimientos inesperados y tuvimos que regresar a Caracas. El desayuno fue fantantisco, habia de todo. que tuvimos que regresar a Caracas un dia antes por acontecimientos inesperados. De resto todo funciono muy bien.
filippo (10/5): -
Agustin (10/5): Lo mejor de La Guaira - El mejor hotel de la zona! La atención, la comida, todo es excepcional cada vez que lo visitamos. Y la habitación remodelada, sensacional!
Beatriz (9/5): Excelente opción cerca de todo - De las mejores opciones para quedarse en Macuto, está cerca de las playas y de muchos lugares de interés Las camas podrían ser mejores
Joey (7/5): Het was ok voor 2 nachten. - Zwembad Koude douche en gedatteerd
David (7/5): Evaliacion - Los funcionários son muy amables..limpeza del hotel excelente El transfer del hotel hasta El aeropuerto no estaba incluído cuando llamé por telefono al hotel,sim embargo estaba incluído na reserva de booking...las piscinas podiam estar mas limpias...deberian estar mas pendientes cuando caem las ramas de las palmas para evitar acidentes
Julien (7/5): - L'infrastructure est très bien. La nourriture n'est pas exceptionnel.
magnoliab (10/5): maravillosa - todo me encanto no tengo nada que decir
Frontado de Rangel (10/5): -
Luis Romero (10/5): - Restaurante y alberca .
Sabianni (8/5): -
ANDRES LEON (10/5): -
Rincon (8/5): Buen hotel con vista al mar - El hotel es super lindo, es gigante como los hoteles en Margarita. Nos encanto la vista, porque puedes apreciar la piscina y la playa, ademas de los colores increíbles del atardecer o amanecer. Esta muy bien cuidado en sus instalaciones. Totalmente recomendado para un viaje vacacional en familia La habitación a pesar de que es amplia y bonita tenia demasiado olor a humedad, la piscina estaba un poco sucia. Tampoco nos gusto que la publicidad decía que el desayuno era Buffet, pero no especificaron que es solo los fines de semana, de resto es a la carta.
arduini (8/5): - fallas con la señal de tv
Leo (7/5): -
ANDRES LEON (10/5): - Atención y calidad Ningún comentario
DE FIGUEREDO (8/5): -
Magly (9/5): Ideal para un fin de semana, buen desayuno, buena relación calidad-precio - Las instalaciones muy buenas, buen desayuno y buena ubicacion
Tolga (3/5): Check-in at your own risk :) - The terrace room and pool views are nice. Check out was fast. Almost everything, including the forks, glasses, floors, towels were dirty. I couldn't believe. Also, the room service was working at a pretty short period, I think between 3-4PM, so they missed cleaning my room. The staff members didn't look happy.
Amet (10/5): -
Vásquez Pérez (9/5): -
Ana (5/5): Muy mal servicio no cuenta con traslado gratuito no tiene internet y los baños muy deteriorados no lo recomiendo - El desayuno Primero no hay traslado de aeropuerto como lo mencionan, los baños son terribles, el precio es muy caro para los servicios que presta, no tenía internet
cristian manuel (10/5): ottima posizione - vits,posizione,comfort letto e piscina bagno non moderno
Jesiga (7/5): -
Nocetto (8/5): -
Franjo (9/5): - Excelente desayuno.
omar (10/5): estadía relax. - hambiente muy agradable, piscina muy relajante, habitación muy limpia y cómoda, personal discreto y profesional. hacía falta una expendedora de NESCAFÉ, de resto todo bien.
Erika Vanessa (10/5): - Good
Cathryn (10/5): Great hotel - Great location and room
Victor Manuel (10/5): -
omar (9/5): Aniversario de Bodas 35, todo un éxito - ubicación excepcional, un poco retirado de la vía principal, lo que ofrece discreción a la llegada y salida, la piscina muy agradable, el personal muy atento y profesional, la vista al mar de la habitación espectacular, celebración aniversario con mi esposa todo un éxito. la comida del mar exquisita, los cócteles muy buenos. hubiera disfrutado de una gama más amplia de postres, creo que pastel de manzana, tartaleta de parchita, pastel de limón, higos en almíbar con arequipe, entre otros... hubiera marcado una diferencia en este ramo. también una expendedora de Nescafé sería espectacular, pero no la tienen.
arduini (8/5): - EL COLCHON ERA MUY HUNDIDO
Cathryn (8/5): Very good -
Lorenzo (10/5): Relacion costo beneficio favorable - Costo beneficio es un hotel muy recomondable
Jacqueline (6/5): - Not 5 star.
GYS (8/5): - Bueno
Brendan (8/5): Very good -
Jean (2/5): my worst experience in a hotel since I use booking! - the location was great the room had fungus, the shower had fungus, the swimming pool was dirty. I paid 19$ for a very bad pizza. they changed my room and the shower didn't work. it was really messy, I really want a refund. this has been the most traumatic experience to be honest. this isn't a 5 stars hotel experience.
Milagro (8/5): Pleasant and comfortable. - Views and the restaurant food. Pool area too busy and loud music.
Mario (2/5): - Pesima atencion, tienen mucha publicidad engañosa. Primero en su pagina indicaban que tenian traslado del hotel al aeropuerto y no tienen. Nisiquiera facilitan el uso del taxi ya que no
Just (5/5): This is the 21st Century and facilities should be equal for all people, including the disabled. - Food and bar service weren't bad, the staff were good. Wifi was poor to obtaining the menu via the QR was practically impossible. There are NO ACCESSIBLE BATHROOMS at this hotel, even though this was specifically requested. The nice lady behind the reception sent up a portable toilet frame and shower chair but I'm really unsre how this was supposed to be used IN A BATH!
Ligia (10/5): - Todo súper bien
Grisel (9/5): Superb -
Phillcampbell (10/5): Exceptional -
Cinthya (10/5): - Clean the staff super nice and the breakfast was delicious
Yecenia (8/5): - Excelente instalaciones excelente servicio y atencion hacia los clientes .
OMAR (10/5): - Good food! Friendly staff
Pablo (7/5): Good -
IFFER (10/5): - Rs un hotel bien conservado bien precio beneficio, buena comida en restaurante.
Osman (5/5): Not exactly a good option. - The pool. Breakfast is very good. Some of the staff is quite friendly. The best option in miles but it is not worth the trouble. The facilities are very old and not representative of a 5 star hotel. The hotel management allows people to bring their own speakers to the pool and turn them as loud as they want. A sonic nightmare! Went it comes to paying food or drinks in the restaurant things turn into a guessing game. The bills do not specify the prices, only amounts consumed. If one asks for the details of the bill they say it is not possible before paying! That means that you have to pay the bill before knowing the prices. Never seen that before. Once you pay any discrepancies are not easy to settle and the discussions turn into nightmares. We were charged for things we did not consume. Beware.
Juan (8/5): Great location for an overnight stay and airport transfer -
Simon (8/5): Very good -
Maria (5/5): Passable -
Marjorie (8/5): Very good -
Jljmi (8/5): For money value i got the right balance - Nice swimming pool and staff Some lack of maintenance in some places
Urquia (9/5): Superb -
Andreina (9/5): Superb -
Michael (8/5): Very good -
Yecenia (10/5): - Excelente atencion del personal 👍
Yecenia (10/5): - Muy excelente el personal 👍
MARIA (8/5): - Ideal para fasar un fin de semana cerca de CRacas, precio razonable, buena comida. Deven dar facilidad para llevar toallas a la playa
Alexander Solhus (10/5): - Very nice staff and the food is excellent! Everything works in the room, with great views of the coast
Nathalie (8/5): Very good -
Zimmerman (10/5): Great Staff! Bravooo - Great place to spend a day, a week or a month. The amenities are amazing: pool, game room, restaurant… but the best is their staff specially Gemma at the front desk.
Kerstin (8/5): Very good -
Estefania (3/5): Poor - We stayed in a junior suite. The main bed was comfortable and the air conditioner was good. The shower was dirty. The shower head was absolutely dirty and with mole. The sofa-bed was very uncomfortable and the blanket covering it was dirty. In my conception, unacceptable for a 5 star hotel.
Liset (10/5): Exceptional -
Astarot (8/5): Pleasant and quiet - Sights are really nice Breakfast, definitely needs to get better
Faría (8/5): Very good -
Anne (10/5): Exceptional - The staff were very helpful and willing to accommodate my needs.
Benny (9/5): Superb -
Reto (10/5): Excellent classy Hotel & Staff - Very classy comfortable Hotel with stunning service and attention. Also easy to pay since they accept international credit cards with ease. nothing. it was all positive.
Carlos (10/5): Exceptional -
Joseph (10/5): Exceptional -
Rodrigo (8/5): Very good -
Herenia (7/5): Good -
Lermit (9/5): Superb -
Osman (6/5): Pleasant - The location. The Pool. The Pool Staff (Jonathan) and the extremely loud music in the pool area.
Trina (7/5): Good -
Ali (8/5): Very beautiful 5 star hotel, clean & comfortable. Bring CHANGE because nobody has money here - 1- amazing ocean view room 2- clean 3- comfortable 4- quite 5- walking distance to the beach nobody has CHANGE!!! Not dollar, not bolivars! This is 5 star hotel, why they can not even break $20 bill??? Restaurant, reception, gift shop, they all do not have change $$ their boss can’t leave $50 or even $20 change in their register ???
Camera (10/5): Exceptional -
Anonymous (3/5): Family stay was below average for a 5 star hotel for my sister’s birthday, I would have liked it to be a better experien - Properly was clean, they did have a maintance guy and someone to help carry the luggage to the rooms. Pool service was very helpful and made it pleasant to stay. The bell boy needs to be more helpful when welcoming guest, if he is available and free, would be nicer if he is there to open the door and be at service, he seemed more interested on watching the tv in the lobby than helping. Facilities like the gym need a bit more updated on equipment and layout, some machines are old and don’t work properly. Squash room doesn’t have AC, which would make playing so hard. The restaurant food selection is there but it extremely overpriced, it honestly need to be a more realistic to make it a better experience. Morning breakfast is included and it should be buffet so all you can eat, which means you should be able to request more items more than once. They seemed very limited on the amount you can request which was not a pleasant experience, waiters need to be trained, one was very rude and when requested something, never came back, it had to be requested many times. They don’t seem to have keto options, alternative milk or sparkling water to be included as breakfast drink request. To be 5 star hotel, needs a 5 star experience.
Ronald (1/5): Very horrible and poor service. - I will not recommend this hotel to anyone. For a 5 star ratings and the room price for the terrace was a huge ripoff. Plus they are serving stale food at the restaurant. I had made a complaint and the staff turned a blind eye and didn’t even offer assistance.also the quality of the stations on the tv was very bad. Also complained and nothing was done. I don’t believe i got what I spent for my honeymoon. Also the food was very expensive and didn’t worth the price me and my wife had to order food from the outside.
Rebecca (8/5): Very good - Good place to kick back and tackle the jet lag before starting our proper Venezuela tour :) For all visitors of the worrying kind: They claim they have their own well and therefore have drinkable tap water. We did drink it and survived so it seems to be true. A bit difficult to get in touch with the staff - but the hotel was also almost empty.
Nicolas (6/5): Pleasant -
Ligia (10/5): Exceptional - Clean, close to the airport, staff very friendly.