On the Cliff

Location: Fira, Santorini, Santorini Island, 84700, Santorini, GR

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 05:30 AM

Check-out: 11:00 AM

Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Express check-out
• Free WiFi
• 24-hour front desk
• Terrace
• Luggage storage
• Express check-in/check-out
• Continental breakfast
• Concierge service
• Free breakfast
• Safe-deposit box at front desk
• Multilingual staff
• Express check-out
• Limo or town car service available
• Wedding services
• Express check-in
• Tours/ticket assistance
• Snack bar/deli
• Free self parking
• Free continental breakfast
• Upper floors accessible by stairs only

Rooms Available

• Junior Suite with Caldera View and Private Jacuzzi - B-

  1 Double Bed

  323-sq-foot room with sea views

  
  

  Relax - Private hot tub; in-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch plasma TV

  Food & Drink - Refrigerator, electric kettle, and room service (limited hours)

  Sleep - Pillowtop bed, a down duvet, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, iron/ironing board (on request), and wardrobe or closet

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Designer toiletries
  • In-room massage available
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Private spa tub
  • Bedsheets provided

• Deluxe Suite with Caldera View and Private Jacuzzi

  1 King Bed

  700-sq-foot room with sea views

  
  

  Relax - Private hot tub; in-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch plasma TV

  Food & Drink - Refrigerator, electric kettle, and room service (limited hours)

  Sleep - Pillowtop bed, a down duvet, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, single sofa bed, and iron/ironing board (on request)

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Smoking And Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Sofa bed
  • Room service (limited hours)
  • Daily housekeeping
  • Designer toiletries
  • In-room massage available
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Private spa tub
  • Smoking and Non-Smoking
  • Bedsheets provided

• Superior Suite with Caldera View and Private Jacuzzi

  1 Double Bed and 1 Twin Sofa Bed

  431-sq-foot room with sea views

  
  

  Relax - Private hot tub; in-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch plasma TV

  Food & Drink - Refrigerator, electric kettle, and room service (limited hours)

  Sleep - Pillowtop bed, a down duvet, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, iron/ironing board (on request), and wardrobe or closet

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Designer toiletries
  • In-room massage available
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Private spa tub
  • Bedsheets provided

• Junior Suite with Caldera View and Private Jacuzzi - A-

  1 Double Bed

  323-sq-foot room with sea views

  
  

  Relax - Private hot tub; in-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch plasma TV

  Food & Drink - Refrigerator, electric kettle, and room service (limited hours)

  Sleep - Pillowtop bed, a down duvet, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, iron/ironing board (on request), and wardrobe or closet

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Designer toiletries
  • In-room massage available
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Private spa tub
  • Bedsheets provided

• Family Suite with Caldera View and Private Jacuzzi

  2 Double Beds

  1292-sq-foot room with sea views

  
  

  Relax - Private hot tub; in-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch plasma TV

  Food & Drink - Refrigerator, electric kettle, and room service (limited hours)

  Sleep - Pillowtop bed, a down duvet, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, iron/ironing board (on request), and wardrobe or closet

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Smoking And Non-Smoking

  Max Occupancy: 9 (9 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Designer toiletries
  • In-room massage available
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Private spa tub
  • Smoking and Non-Smoking
  • Bedsheets provided

Guest Reviews

• Mark (10/5): - Great views! Can’t beat it
• Braley (10/5): - The most beautiful scenic views combined with excellent service! The reception and porter team were amazing, helpful at every turn whether it be with bags, breakfast, or booking cars or activities. They even upgraded our room upon arrival! Would highly recommend visiting this hotel.
• Sevban (10/5): - was amazing staff is kind and request solver
• Irene (10/5): - My room Was newly renovated and it was awesome. The lower rooms not so much where my daughter stayed. Overall, it was good and the restaurant above very reasonable beautiful view good food.
• Charlotte (10/5): - Absolutely stunning apartment, we stayed in the deluxe apartment and
• Rodney (4/5): - Noisy air con. Tv not working, host didn’t care about trying to fix it. Jacuzzi, literally the smallest version of a pool you could ever think of. Breakfast basic. All round very basic hotel, but expensive for what it is and offers.
• Milind (10/5): - View is THE BEST. All services were excellent. Highly recommended.
• Antero (10/5): - This is the perfect gem of a property! Perfectly, and I mean perfectly, situated in the center for both view and shopping/dining experiences. Did I mention perfect?! The staff services were top notch. Very friendly and accommodating. We are a family of four and felt safe and comfortable around them. Look for Gugi and Kostas at the bar! Solid guys. Watch as Simona is all smiles while tending to everything and everyone. Feel at ease as Azhar maintains everything around you! Beautiful people with a beautiful property! I will definitely keep up with them from afar, Bay Area California!
• Eduardo (8/5): - I had the pleasure of staying at this stunning hotel in Santorini. The location is unbeatable, perched on a cliff with breathtaking views of the caldera. The scenery alone is worth the visit! The rooms were comfortable, spacious, and well-appointed—perfect for relaxing after a day of exploring. What really stood out, though, was the exceptional service. Simona was incredibly helpful and friendly, always willing to go the extra mile to ensure our stay was enjoyable. Whether it was arranging transportation or offering local recommendations, she was always there with a smile.
• Verified traveler (10/5): - Breathtaking!
• Daniela (10/5): - We had an amazing stay! The service was outstanding — our host, Simona, helped with everything from renting a car to booking a We had an amazing stay! The service was outstanding — our host, Simona, helped with everything from renting a car to booking a catamaran. She was so kind and made everything super easy. The view was absolutely stunning, and the breakfast each morning was delicious. Everything about the stay was perfect. Highly recommend! super easy. The view was absolutely stunning, and the breakfast each morning was delicious. Everything about the stay was perfect. Highly recommend!
• Armen (10/5): - I loved the ocean view, the personal. What I didn’t like was loud music from the night club close to the hotel.
• Susan (10/5): - The hotel is in a central location, close to everything. The hotel staff is very helpful and friendly. We enjoyed the wonderful breakfast with the amazing view daily. Highly recommend this hotel and would definitely stay here again!
• Nancy (10/5): - There are a lot of stairs and no elevator as you are on the caldera. Room was large, clean and comfortable. Staff was very friendly. View was amazing! Breakfast was included for us and it was fabulous!
• Davné (2/5): - Staff was unhelpful, overcharged for transportation. Amenities we paid extra for were not available when we arrived.
• Fernandez Anandaraj (8/5): - Breakfast can be better
• Lyudmila (10/5): - Great property with beautiful views. Breakfast was delicious. Great stay!
• Verified traveler (8/5): Nice hotel overlooking caldera - Great stay for 3 nights. Staff were friendly and helpful. Breakfast was delicious and sufficient. Great views of caldera from the hotel.
• Brianna (10/5): - Convenient location, lovely breakfast, staff were helpful and accommodating.
• Wen Shu (10/5): - only down side is the club music that can be heard from the bedroom goes until 3 am at night
• Joellianne (10/5): - The hotel is kind of hard to reach. There’s little to no parking. Other than that, you have breath taking views and amazing service
• Riya (6/5): - It was a good stay overall, for the price we did expect more hospitality.
• Anirudh (10/5): - Great staff. Very helpful. Polite
• Izabella (10/5): - Everything about our stay here was perfect. The complimentary breakfast was delicious, the amenities were outstanding, and our room itself was a dream. The staff were also so kind and always helping us with anything we needed. Sofia was amazing in providing useful information at all times and being so thoughtful throughout our stay. Will definitely be coming back to stay here it was fabulous!
• luz (10/5): - Simone is the amazing girl ever with full energy and always ready to help the guests, she is very unique in this property. The rest excellent service, walking distance to the best areas excellent breakfast, clean and beautiful view.
• Walter (8/5): - Stayed at On the Cliff in the off season so most shops and restaurants were closed but there are many all around the property. The location was very convenient to town, about a two minute walk. The view is absolutely unbelievable! And breakfast is served in your room and is very good. Would have given 5 stars but the comforter looked dirty and had cigarette burns in it and the room had a tv that didn’t work. Also, there isn’t a reception area if you need help with anything, although we really didn’t need them during our two nights.
• Mark Anthony (10/5): - Staff were very nice and welcoming. Property is in a great location with an amazing view.
• Kevin (2/5): - The property took our money. The island was under a state of emergency and we were concerned about the earthquakes and attempted to cancel a week prior and they refused. We did did not stay there. Very poor business practice and should be ashamed of themselves for outright taking peoples money under those conditions. Horrible.
• Isabelle (10/5): We love Simona! - Simona was an amazing host! We thoroughly enjoyed our stay. She was really accommodating. Trying to find activities to do during our off season. Checking in and check out was so easy with her. We love Simona, she made our first time in Santorini the best! Would love to book a room at this hotel again when we visit in the summer!
• Mercy (10/5): - Great Stay! We will stay again. Semona is very helpful and the staff. Great Location!
• Helena (10/5): - Simone she is excellent, charming, very kind. She is an amazing hostess. Breakfast was really good and delightful. Great experience and location with a great astonishing view.
• Nelly (10/5): - Beautiful view, nice hotel, total worth it. Breakfast was amazing
• Jianhua (10/5): - The pool didn’t heat up
• Jesus (10/5): - Everything about this property is great! Enjoyed watching the sun set from the hot tub. Simona was extremely helpful and kind during our stay. Allowed us to check in early and even gave us a room upgrade. Would stay here again
• Feng (10/5): - The hotel is at great location, views are great, close to every thing. The room is clean, the bed is comfortable, the breakfast is good! The staffs are very friendly and very helpful. They helped carrying our luggage to the room and to the taxi stops. We are very happy to staying at On the Cliff. We recommend it.
• Belkis (8/5): - Service was closed too early
• amal (10/5): - This property has amazing views of the caldera right from your room. The staff is what makes this place a pleasure to stay. Want to Give a shout out to Simona, Dennis(restaurant) Usman and houskeeping( didn’t get her name) these people definitely are here to make your stay enjoyable!
• Roberto (10/5): - We enjoy our trip to Santorini and stay in the most stunning view at Calderas bay On the Cliff Hotel ,thank you guys .
• Rhiannon (10/5): - Simona was the best! She helped us with everything, including booking our excursions. Amazing view and perfect location in the heart of Fira. Breakfast was delicious. Would definitely recommend, wouldn’t change anything!
• E (10/5): - Service was great. Went out of their way to help us get coffee after the restaurant closed. Great breakfast. View excellent. Location excellent.
• Ashley (10/5): - We had a wonderful stay! Perfect location. Gorgeous view. Great breakfast. Friendly staff
• Karsten (10/5): - Unique experience, friendly and helpful staff, excellent breakfast, in the middle of Fira’s tourist life - requires a little bit of walking to use nearby free-of-charge public parking.
• Mike (10/5): - Super beautiful and a great location.
• Sai Charan (2/5): - I was at the property on June 18th. I tried using the Jacuzzi, but there were flies in the water and around it. Within 5 minutes of using the Jacuzzi, I developed severe rashes on my body. I have pictures of this, which I will be emailing to Expedia. I attempted to discuss this with the staff, specifically Sofia. Unfortunately, she showed no concern for the issue. She simply mentioned that it might be due to some medication in the water. However, I have been staying in different hotels for the past 4-5 days and never had this kind of allergic reaction to water. It seems they are not cleaning the water properly. Furthermore, Sofia suggested that the reaction would quickly go away, almost as if she were a doctor. Additionally, the phone in the room is not working, and the TV is not a smart TV, so we couldn't use YouTube or watch anything we wanted; instead, we were limited to Greek channels, which we couldn't understand. There was no extra water in the refrigerator either. Overall, the staff was not helpful in addressing my concerns. While Sofia mentioned she would have the Jacuzzi cleaned, she did not address the irritation and allergies I experienced due to the water. I cannot recommend this hotel, especially considering the high price we paid. It has been a waste of money and is overpriced. I hope this feedback helps in addressing these issues promptly and appropriately. I am requesting a refund or credit for these inconveniences.
• Henry (10/5): - Good service and nice place to enjoy the cliff
• Horace (10/5): - What an amazing experience....simply wondeful. The team was very attentive to all of our needs. They staff went above and beyond to insure our stay was amazing. The view was amazing..the breakfast was excellent. We couldn't have askked for a better time during our stay.
• Matthew (10/5): - This beautiful new Neoma boutique hotel made us feel like family from the moment we arrived we were taken care of in every way possible from the concierge desk arranging transfers to and from the airport and housekeeping that kept our room spotless, every single need was met. We chose to stay in the smaller economy room because we weren’t going to be spending much time in a room, the bed was absolutely comfortable and the floor was quiet. This hotel went above and beyond for everything that we needed. Clean and comfortable. The highlight and the reason we chose Neoma was the pool, bar and Restaurant with 5* food that overlooked the Acropolis. The bartender and waitress were unbelievable at making you feel welcome and the service was the best we’ve ever had staying anywhere. The staff of this hotel are the stars. Choose Neoma you will truly not be disappointed. I could not find one thing to criticize and I am super hard to please. Staying at Neoma helped make visiting Athens one of our best vacations ever. Thank you so much from The Halls.
• Haider (10/5): - Location, our room, the view, everything is very good. The only thing which was not complimenting the quality was inclusive breakfast. This needs improvement.
• Fahad (2/5): - The Location is great but the service is so bad and the staff they are rude we booked a room with a jacuzzi but the jacuzzi heater wasn’t working at all even after contacting the manager they didn’t fix it. I don’t recommend the hotel.
• eDWARD (10/5): - Simona was amazing- so helpful and responsive. We loved the restaurant- food was excellent and views astounding. Would definitely stay here again!
• Clive (10/5): On the cliff - Great hotel, very clean rooms. Staff very polite and courteous. Simona our hostess was excellent giving us all the information that we asked for.
• JAMES (10/5): - Location is perfect. Great views and breakfast.
• Gautham (8/5): A few cons but a great place to stay - Good: location, views, and an amazing breakfast. They are also really responsive and will help out immediately. Bad: cleanliness - can tell it is a bit outdated. Hair in the sinks and the pool was a bit run down. Even with the cleaning service, we could tell they didn’t do a thorough job. Still overall a solid 4/5.
• Kemiesha (10/5): - Absolutely beautiful views. Sophia was very helpful and welcoming. Breakfast was included. Breath taking views from dining area. Steps are a little steep so watch your step. Very attentive staff, and polite. Would definitely return again and again. One of the best New Years ever in that restaurant, keep up the amazing work. This is highly recommended from an experienced traveler. Especially in the off season. PSA If ever in Santorini, don’t do a flying dress photo shoot with Catia. You will pay but not receive any edits.
• Diana (10/5): - The property is very clean and great view , breakfast is great and staff was amazing
• Rajya (10/5): - Room was excellent and the staff was very responsive to our needs. It has wonderful views and provided us with best experience in Santorini. Breakfast was delicious and plenty. Simona, the all-in-one person for the property, was very energetic, available, and responsive. She took care of all our needs with a smile. Highly recommended for a great experience.
• jaswinder (10/5): - The area is very convenient, the staff was good and the best breakfast
• Ronaldo (10/5): - Simona was awesome!
• Arturo (10/5): - Simona greeted us when we arrived. Staff was great. Angel very helpful with our luggage, at restaurant and with other needs. As well Usman; they both helped us carrying our luggage up and down the steep stairs! They also helped at restaurant at breakfast. Yanis was great at the breakfast and the food was excellent every morning! The view to the sea at our eating tables can not be beat! Simona was great helping us with all our needs, the room we had was perfect for 5 people. And our view from our room was the best! We could see the other islands and the best sunset ever! The hot tub was amazing and a PLUS! halfway covered and it overlooks to the outside. We had our wine and beer on hot tub overlooking at the ocean and at the other islands. Our room had to bathrooms; this was perfect for a family of 5 adults. We also had 2 refrigerators to keep our drinks nice and cool. I can’t say enough of how great this place is! Our terrace/patio was perfect for anytime, we had coffee outside and some beers and we could hear the bells from the church nearby. Very relaxing… I have to say is a great setting and I think we got one of the best rooms. Stairs were a little hard to go up and down, but we didn’t care, as we were having lots of fun in our room and at the town. Place is in the the heart of Santorini! This is another plus! As we found many great restaurants at waking distance, local buses, taxis, airport 15 minutes away, shopping, etc. I give it the most stars! will use again
• seong (10/5): Family vacation - Amazing view of Caldera! Perfect location in the town of Thira. Breakfast was delicious. Our family of 5 (including 3 teenagers) had plenty of room and space. Our girls loved the hot tub. Will definitely stay again next time.
• Verified traveler (10/5): - The stay was really good. Sophia at the reception was really nice and the view is one of a kind… one in a billion. WOW! If you don't stay here, you are missing the santorini experience.
• Verified traveler (4/5): Meh - Have to pay porter for luggage. Nobody on property on nights. No security. Shower broken water in tub said was heated but not.
• Bhavik (10/5): - Great view from hotel. Ultimate breakfast
• Erika (10/5): - A great place to stay. Clean and spacious rooms with an amazing view. Excellent staff that really take care of you. Amazing breakfast each morning.
• Nita (10/5): - We were so lucky to find this beautiful property in the heart of Santorini. Our arrival was early and the hostess was so kind and accommodating. She made sure we got inss soon as possible .Would highly recommend!soon as possiblefood delivered to your room.
• Catherine (10/5): - This place had an amazing view and ambiance. It had a location which was at the center of Fira which was convenient and accessible to all the shops. Breakfast served daily was amazing food and big portion. The wait staff and hotel manager were exceptionally kind and courteous. Could not recommend this place more!
• Doris (10/5): - Lovely place really enjoyed the view from my balcony. I didn’t want to leave. Simona, is simply the best and all the staff and Lali were exceptional. Will return again .
• Ghada (10/5): - Amazing location, lovely owners, clean
• Simela (10/5): - Staff was attentive and overall, GREAT! Simona is a doll.
• Christopher (10/5): Fantastic - 5 Stars! - The room was excellent - spacious, clean and the views from the hot tub of the Caldera were phenomenal. Staff were personable for breakfast and the food was plentiful too! Location could not be better in being super central for Fira and easy access to bus station to access the rest of the island!
• Erica (10/5): - Wow! What an amazing hotel for our honeymoon! Great service from arranging our pick up, check in process was super easy, amazing breakfast included. This location is in a prime area for nightlife, restaurants and amazing caldera views. Highly recommend for anyone looking to be close to all the action. Will stay here again!
• Amy (10/5): - Simona was the hotel manager and she made our trip a great experience! We booked the family suite even though we were a couple as it was available and affordable. So much space, inside hot tub was very relaxing and a great view from our patio. Patio not private but that was ok for the space and view. Very walkable to restaurants and McDonalds which was a common pick up spot for day trips. Highly recommend!
• Camille Rose (10/5): - The hotel is in the best location with a lot to do walking distance including shopping, restaurants and the bus station. Free breakfast was great, room was very clean and staff were very nice and helpful. The views from our room were gorgeous I have no complaints. I did read past reviews about how it is loud at night due to music and you can hear it from your room but it didn’t bother us.
• Larry (10/5): - View
• Robert (10/5): - The view from the patio was incredible and the stay was the highlight of our trip.
• Rhys (6/5): - Breakfast was amazing, the views down on the bottom tier of accommodation weren't as great as we were hoping for. Cave room was really unique, unfortunately there was a very loud humidifier in our room and we could also hear the bass from a near by club.
• Diane (8/5): - The view is unparalleled and worth the stay! Breakfast really enjoyable too! There are MANY stairs both up to the property and then down to your room so you must be prepared for the hike. Noise from adjacent restaurants vibrates through the cliff walls and may bother your sleep. The area is very crowded, but you are in your own little mecca once on the hotel grounds. Also, there is no parking- while free parking technically exists across the street, there is never any space. Do not rent a car in any summer month.
• Liana (10/5): Stay at On the Cliff Suites - The location of this hotel was prefect. It is overlooking the caldera with good sunset view. Simona made sure that all our needs are attended to. We felt very welcome there and had a really pleasant stay.
• ABDUL (10/5): - Stayed in the family room, the biggest suit with cave pool, three big rooms 2 big bathrooms, breakfast was great with fantastic views, staff warm and friendly and always happy to help 5/5👍
• Verified traveler (10/5): Dream caldera view - This was a once on a lifetime stay in a place that I had dreamed of for many years. From the cave-like suite to the clean and warm hot tub and the truly amazing breakfast service this exceeded all my expectations. Staff were attentive but not intrusive and I was particularly impressed by the thoroughness and attention to detail displayed by the staff cleaning the rooms, hot-tubs and even the glass walls between levels. The set up also facilitated lots of great photo opportunities. The manageress was very welcoming and ready to help. My husband and I will never forget the stunning views of the Santorini caldera as we enjoyed the sumptious breakfast.
• Alfredo (10/5): - It is a very nice hotel! Nice people! Great food! Very comfortable
• Travis (10/5): Best location and beautiful sunset views - Breathtaking and charming hotel. Rooms are built into the Cliff, so imagine a cave. Extremely easy check in and close to so many fabulous restaurants. My only wish is that I wish we’d stayed longer!!!
• shannon (10/5): - I absolutely loved staying here. The staff was amazing; especially, Simona! They made our birthday trip so nice! I would stay here again!
• Richard (6/5): - All the jacuzzi tubs didn’t work except one and air conditioner didn’t work. Felt like both of these things were complained about by past guests and never fixed. I asked about both and got the same response “I will get a maintenance person to take a look at it.” Both had the same outcome, nothing was fixed. The place needs some infrastructure work. Breakfast was good and the views are amazing.
• marciano (8/5): - Deluxe room offers a great view of caldera. The furniture and fittings are mediocre and need replacement or repair. The bed is mattress is old and sagging, The airconditioner is noisy as well.
• Ruth (8/5): - The view from On The Cliff was wonderful! It is beautiful. However, showing hot tubs for each rental unit and not having them work...they were cold and ours didn't work at all. This was very disappointing.
• Henry (2/5): - Terrible communication and service from this property.
• Martine (2/5): - It was advertised that with hot tub when in fact it was not working or any effort made to accommodate us or any other guess
• Christina (2/5): - They will enter your room without even knocking first or acknowledging themselves. Very rude with trying to check in
• Verified traveler (6/5): Cool cave like rooms, but... - We had booked "Junior Suite with Caldera View and Private Jacuzzi - B" (Room 4 on the property). Positive points: 1.The room was clean and look like caves - very cool. 2.The view is amazing outside of the room. 3.The location is great, right in the middle of Fira. 4.Staff were also very friendly and checked us is earlier. 5.Breakfast was served everyday in the bar-restaurant with the caldera view! Negative points: 1. We had reserved this room between all of our options because we wanted to relax in a hot jacuzzi while enjoying the view but, jacuzzi was not hot and did not have the view as advertised in the pictures, WRONG pictures. The cold jacuzzi water was a known issue with the property as they have stated that their heating system is not capable of warming the water in the winter time. and this was the same for all other guests at other rooms as well. Also, the stairs are somewhat blocking the view too in room #4. 2. Here is a list of things that was in our booking but was not available : - 24-hour front desk - In-room safe - Almost all COVID 19 Hygiene related policies such as "Each guestroom is kept vacant for a minimum of 24 hours between bookings." were ignored. - Down Duvet - Bathrobes Overall: Not worth the money in the winter time.
• Haruka (6/5): - The location was good and the view was awesome! We chose this hotel for the private Jacuzzi, but ours was not working although other rooms’ were available. We told them and they said they will fix. But they never did. We were so excited for that, so very disappointed. We wished they could have moved us to another room which was working because we stayed 3 nights. The breakfast is good, but it is exactly the same every morning.
• Suran (10/5): - An amazing location and the room is super clean, the staff was very friendly and helpful.
• Tarveen (10/5): - Tony and all employees there were incredible. I had an amazing birthday trip here and they made sure to make it absolutely incredible and memorable from the food the first night to the very last second!
• Marilyn (10/5): - place is center of everything. the manager is very helpful. The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone
• Rudy (10/5): - Excellent
• Calvin L (2/5): - Booked hotel and plane I got Covid then had to reschedule and this hotel wouldn't reschedule so I lost the entire trip. Took my money and they think that’s ok avoid this location they will cheat you!
• Verified traveler (6/5): Not worth the money. Go elsewhere - Room was ok, for cost not worth it. I would not recommend staying. Much better places available at similar rates. The included Breakfast was horrible and the check in is in the bar located above the rooms. Very confusing and staff is not helpful. Also when we checked it we were totally sure If the room has been actually cleaned from prior clients. Multiple items from previous occupants were left in room. The only good thing is the views. But this can be found probably at any hotel on the caldera.
• hong (10/5): - The location of this property is amazing. It has the best sea and sunset views and it's near the top of the donkey steps. You won't need to compete with all the other people around for photos. Perfect location to all the shops, restaurants, etc. You can enter and exit from either side of the property which is nice. We stayed in room #7 which I think is the largest and had the best configuration. The staff was amazing. It is very hard work for them to get your luggage up and down from where traffic is accessible so that's appreciated. Breakfast is included and is nice, but it is the same each day. Room service was nice right to your personal hot tub :) Overall, awesome stay - Thanks
• Denarae Courtney (8/5): - Read me before booking On The Cliff Suites. Beware. The club across the walkway above the rooms stay open late with music bumping. If you are coming to Santorini and want a quite experience while in your room this hotel is not for you. Each day I would also hear the chairs in the restaurant move across the floor. I booked the Deluxe Suite with Caldera View and Private Jacuzzi. Which the rooms are directly below the restaurant/bar. The room I received is Room 1 which the balcony shares an entrance to where the workers come in and out of for different tasks. There is no privacy at all. The entrance to all rooms for this floor is through the balcony area so you also have other guests walking past you to get to their rooms. The walkway is between your table area and your jacuzzi area for both Room 1 and Room 2 leaving Room 3 on the end with a little more privacy from other guests. Room is nice, simple with amazing views of the caldera from your jacuzzi or balcony table area. There is not a typical reception desk at this hotel. The staff was very attentive and always assisted with arranging outings. Always made recommendations and happy to help with what we might need. We received new hot tub towels any night that we left them on our balcony. And the balcony areas were kept straightened up so the next morning it always looked as fresh as it was when we arrived and lounge chairs placed back in their spaces.
• Stephanie S (6/5): - the hotel view is spectacular but the room itself is dirty and theres like bugs crawling, but overall it was okay.

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