Hard Rock Hotel Shenzhen

Name: Hard Rock Hotel Shenzhen
Address: No. 9 Mission Hills Road, Shenzhen, cn

Location: No. 9 Mission Hills Road, Shenzhen, cn

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation with a Rockstar Vibe

Extravagant Guestrooms and Suites: Indulge in a lavish stay with extra long beds, private hot tubs, and chic contemporary decor.

Sports and Leisure Facilities: Whether it's tennis, golf, or bowling, satisfy your sporting needs. Relax at the rooftop pool or unwind in the steam room.

Culinary Delights and Free Mini Bar: Enjoy buffet meals, à la carte dining, and a complimentary mini bar service.

Book your rockstar experience at Hard Rock Hotel Shenzhen for an unforgettable stay!

Important Information

Children under 47 in height can enjoy breakfast for free. From 47 in to 55 in height, half price applies to breakfast, height higher than 55 in full price applies to breakfast, please contact the property for more details. In order to comply with the government's disposable plastics regulation, from June 11, 2021, hotel will not proactively provide disposable necessities such as toothbrushes, combs, bath ball, razors, and nail files. We sincerely invite you to practice the concept of green travel, promote sustainable development. If you need to use the above personal daily necessities, please kindly contact the hotel guest service center, we will deliver it to your room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Non-smoking throughout
Private check-in/check-out
Concierge service
Wheelchair accessible
Kid meals
Baby safety gates
Fruits
Pet bowls
Pet basket
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Mobile app for room service
Cooking class
Aerobics
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby outdoor pool
Self parking (surcharge)
Free pool cabanas
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Clubhouse
Wine release events
Reception hall
Exercise/lap pool
Garage
Swimming nearby
Rooftop garden

Rooms Available

Rock Royalty Twin Room - Executive Lounge Access

2 Twin Beds
463-sq-foot room with city views

Executive Level - Executive Lounge access
Layout - Sitting area and office
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Electric kettle, room service, free bottled water, and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Eco-friendly - Recycling bin
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Private spa tub
- Pets allowed
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Office
Twin Room

2 Twin Beds
829-sq-foot room with city views

Executive Level - Executive Lounge access
Layout - Bedroom, sitting area, and office
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Electric kettle, room service, free bottled water, and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Eco-friendly - Recycling bin
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Private spa tub
- Pets allowed
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Office
Royal Room, 1 King Bed (Gold)

1 King Bed
667-sq-foot room with golf course views

Executive Level - Executive Lounge access
Layout - Sitting area and office
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Electric kettle, room service, free bottled water, and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Eco-friendly - Recycling bin
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Private spa tub
- Pets allowed
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Office
Studio Suite, 1 King Bed

1 King Bed
947-sq-foot room with city views

Executive Level - Executive Lounge access
Layout - Sitting area and office
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Electric kettle, room service, free bottled water, and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Eco-friendly - Recycling bin
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Private spa tub
- Pets allowed
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Office
Suite (Rock Star)

1 King Bed
3046-sq-foot room, located on the top floor, golf course views

Layout - Dining area, sitting area, and office
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Electric kettle, room service, free bottled water, and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Eco-friendly - Recycling bin
Non-Smoking
Room is accessed via exterior corridors and room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Pets allowed
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Office
Family Studio Suite, 1 King Bed (with Bunk Bed)

1 King Bed
947-sq-foot room with golf course views

Layout - Sitting area and office
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Electric kettle, room service, free bottled water, and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Eco-friendly - Recycling bin
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 5 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Office
Rock Royalty King Room (Large Round Bathtub) - Executive Lounge Access

1 King Bed
463-sq-foot room with city views

Executive Level - Executive Lounge access
Layout - Sitting area and office
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Electric kettle, room service, free bottled water, and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Eco-friendly - Recycling bin
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Private spa tub
- Pets allowed
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Office
Studio Suite, 1 King Bed (Gold)

1 King Bed
947-sq-foot room with golf course views

Executive Level - Executive Lounge access
Layout - Sitting area and office
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Electric kettle, room service, free bottled water, and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Eco-friendly - Recycling bin
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Private spa tub
- Pets allowed
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Office
Suite

This suite's standout feature is the rooftop pool. Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite offers a flat-screen TV with cable channels, a mini-bar, executive lounge access, a wardrobe as well as garden views. The unit has 1 bed.

Max Occupancy: 5 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Cleaning products
- Clothes rack
- Toilet paper
- Rooftop pool
- Trash cans
- Wine glasses
- Shampoo
- Shower cap
Superior King Room (Large Round Bathtub)

1 King Bed
463-sq-foot room with city views

Layout - Sitting area and office
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Electric kettle, room service, free bottled water, and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Eco-friendly - Recycling bin
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Private spa tub
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Office
Superior Twin Room (Family)

2 Twin Beds
463-sq-foot room with golf course views

Layout - Sitting area and office
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Electric kettle, room service, free bottled water, and free tea bags/instant coffee
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Thin carpet in room
Eco-friendly - Recycling bin
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Pets allowed
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Office
Twin Room

Guests will have a special experience as this twin room provides a rooftop pool. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, a mini-bar, executive lounge access, a wardrobe as well as garden views. The unit offers 2 beds.

Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Cleaning products
- Clothes rack
- Toilet paper
- Rooftop pool
- Trash cans
- Wine glasses
- Shampoo
- Shower cap
Deluxe Room Family Package (including breakfast and buffet dinner for 2 adults and 1 child)

This twin room features a hot tub. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room features a TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
Large Single Room

Step inside and enjoy all the legendary comfort of our Deluxe Platinum Rooms alongside seemingly endless panoramic views of the world's largest golf course. • 1 Premier King Bed • High speed wireless internet • The Sound of Your Stay™ music amenities program where you can enjoy your music in your own space • 270 degrees fantastic golf view • 43” flat-screen HD Television • Sleep Like a Rock® Linens • iHome alarm and docking speaker • In-Room Safe • Refrigerated Private Bar • Rain-effect sensory shower • Rock Spa® Bath Amenities • Body Rock fitness center and Swimming Pool • Car Parking

Max Occupancy: 3 (3 Adults)
- Cots
Superior Twin Room

This twin room's special feature is the hot tub. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room provides a TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
Deluxe Double Room

The twin room has a balcony. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Cots
Deluxe King Suite

The suite has a balcony. The unit has 1 bed.

Max Occupancy: 3 (3 Adults)
- Cots
Presidential Suite

The suite features a balcony. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Linen
- Cots
Deluxe Double Room Package ( Including New Messi chicken sandwich set and breakfast for 2)

The hot tub is the standout feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
Deluxe Room Afternoon Tea Package (including breakfast for two+afternoon tea for two+music col)

Guests will have a special experience as this double room provides a hot tub. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
Suite with City View

This suite's standout feature is the hot tub. This spacious suite includes 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite offers a TV with cable channels, soundproof walls, a tea and coffee maker, a dining area as well as city views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
Deluxe Junior Suite

The suite has a balcony. The unit has 2 beds.

Max Occupancy: 3 (2 Adults)
- Cots
Superior King Room

This double room features a hot tub. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
Deluxe Double Room Package ( Including New Messi Chicken Sandwich Set And Breakfast For 2)

This twin room's standout feature is the hot tub. The spacious twin room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower. The twin room features a wardrobe, a safe deposit box, an electric kettle, a sofa, as well as a TV with cable channels. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
Deluxe Room Family Package (Including Breakfast And Buffet Dinner For 2 Adults And 1 Child)

The hot tub is the standout feature of this double room. The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
Deluxe King Room

The double room features a balcony. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Cots
Deluxe Room Afternoon Tea Package (Including Breakfast For Two+Afternoon Tea For Two+Music Col)

Guests will have a special experience as the twin room features a hot tub. The spacious twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access

Guest Reviews

Sharon (9/5): -
Paul (8/5): Nice experience - The overall look and decoration of the hotel is great. It is clean and the bluetooth sound system in the spacious room is nice. The breakfast was divers and nice with a great decor in the restaurant. The bed was quite comfy, The airco unit was a jet engine and far too loud to have running at night for me. Therefore it had to be turned off by which it got quite hot in the room eventually with sweaty wake ups. And well you are in China, so not everything works as great as it looks like. e.g. the shower door did not close properly so the bathroom floor floods will showering. The drain of the bath did not open after having taken a bath so you had to pry it open with a coin. A fridge in the room that did not get very cold. Such things takes away the 5 star feeling. It would have been nice for the desk to be positioned to face the room rather than a wall. Pool closing at 19:00 is early
Sean (10/5): -
Michael_Chrusciel (10/5): Such a great place! - I stayed in an excellent room for an incredible price, the check-in, check-out (especially Cherie), concierge, Rock Royalty Lounge, Hard Rock Cafe, room service, and housekeeping staffs were just so attentive, warm, welcoming, and lovely to interact with. I truly miss this level of hospitality now that I'm in Malaysia, where the exact opposite it true. I hope to stay at the other Hard Rock properties in China as soon as I have the chance! Thank you Hard Rock Hotel Shenzhen! Also, this hotel's Hard Rock Café will always be special to me because of the tireless work ethic and kindness of its main worker, who I sadly never caught the name of, and she was the reason why we decided to dine two nights in a row here. She was so attentive, and the service was so fast. To see her managing the dining area, bar, and Rock Shop so effortlessly and always with a smile was so inspiring and heartwarming. She also was incredibly polite with my large order at the Rock Shop so late at night, and her English language skills were the best I witnessed not only throughout the entire hotel, but throughout Shenzhen!
Oksana (9/5): -
Oksana (9/5): - The location is great Poor English of the stuff.
Mandy (10/5): - 服務一流
Stephen (7/5): Comfortable rooms and friendly staff but Lacklustre breakfast - I love that there is a live plant in the bathroom. It made the room feel less cold. I loved that the quilt has a proper quilt cover on it, and it is not sandwiched between 2 flat sheets. The shower was great, with nice water pressure. The breakfast and the coffee. The breakfast is probably good for most, but I find it does not cater to my dietary preferences. Luckily there is a starbucks nearby and they have cold brew. I hate that the quilt is tucked in at the feet. Why do hotels do this! The bed is too hard for my liking.
Elenid Nia (9/5): Funky hotel with excellent staff - Perfect location for our needs, exceptionally friendly and accommodating staff, room was very big with cool decor, free guitar rental was fun. Cafe allowed smoking which wasn’t nice
Hongyan (10/5): -
Elizabeth (8/5): -
Vince_HK (8/5): The hotel rocks! (except maybe the lounge) - Situated in the Mission Hills area, Hard Rock Shenzhen is a good base to start your exploration of the surrounding area. Most of the visitors I noticed were families as there were plenty of things to do there, like the Harry Potter forbidden forest, the snow world and the eco park, etc. The hotel was launched in 2017 but it must have undergone renovations as the rooms still looked and felt modern and new to me. You could find USB charging ports and LED lights on the bathroom mirror. Besides the modern amenities, the room itself was spacious, with a large round bath tub as well as separate area for shower and toilet. As for all hard rock hotels, you could borrow guitars and vinyl records so you could basically enjoy your own music inside your room. (although we didn't have time nor the talent to try these out… but they actually included a crash course on guitar playing on the TV! How thoughtful!) There was a swimming pool at the roof top but it was winter so perhaps it was not the best time to try it out. Breakfast served was buffet with both Western and Chinese food like congee and dumplings that you would get in most hotels in China. Now for the area of improvement - My only complaint was the lounge. We had opted to buy the lounge package (Royal Royalty King room) that included access to the lounge during our stay, Having been to a lounge in Hong Kong, I was really surprised the lounge was just another room that looked like a restaurant than a lounge. There were tables and chairs but no comfortable sofas and space that you would expect from a proper lounge. Even the food choice was bad. You only got a tiramisu or strawberry (bite-sized) cakes and slices of watermelons and dragon fruits and that's all. Drinks were self-served from a coffee machine or from tea bags, or u could get a can of coke or a lager from the fridge. There was a bar that had no one. Comparatively, in HK proper drinks were served from your seat and they had afternoon tea time with proper sandwiches/canapés and desserts and then a sunset happy hour session with different food and drinks. Even the paid lounges in the airports were better. So don't bother paying extra for the upgrade as it was not worth the price. (though tbh, it was not much) Overall, I think this hotel is worth your money if you need to stay in the area. The staff service was exceptional. I am a Hard Rock pin collector and before I booked the hotel I asked if they would sell any pins there and they not only answered my query but also went to take and sent me pictures of the pins available. I think this was definitely above and beyond.
Vivien (7/5): - Staff were very helpful and responsive. Rooms were available before check in time and good flexibility about check in and check out hours The air condition in the room was very noisy and the temperature is too warm that it was hard to sleep
Selim (8/5): - The location and decoration The breakfast is not rich enough for the foreigners
Wilson (9/5): Perfecta - Está muy lindo todo Q no hablan español
Tour19662745793 (10/5): Thank you - Steven 前台服務細心，好nice ☺️ 眼鏡的bellboy 主動幫忙今次酒店體驗好好😍 各個部門的服務都好到位
Sharon (8/5): -
Maximilius (10/5): - Huge room but the kids playroom needs renewing
BRUNO (8/5): -
Cato (9/5): Hard Rock Hotel Shenzhen rocker 😉 - Jeg likte store rom, godt brukt men rent. Gode senger. Personellet var veldig serviceminded og ga god hjelp når jeg ba om det. Frokostenrestauranten hadde mye å velge i, garantert noe for enhver smak.
Adam (2/5): Terrible hotel experience - The worst executive lounge I've ever experienced, and I've been to many. They only served a few cookies, bread and peanuts. We had to ask to get additional food, which they provided only after asking, and then it took more than an hour to get it. Also, the following day, after I had ordered room service, someone came into my room while I was away at breakfast, even though I had the "do not disturb" sign on, and took out what was left of my room service meal. They came into my room without asking while I was gone. It made me feel very uncomfortable.
Ngai Chi (8/5): - 職員服務都好！
Wai Choi (10/5): - 整體很好，值得再次入住
Raymond (8/5): - I had a pleasant stay at the Hard Rock Hotel in Shenzhen. Firstly, I like the cyber atmosphere and unique rock-themed style which created an exciting feeling. Secondly, the staffs were exceptionally helpful and willing to answer my enquiries, guiding my family how to go to the sport centre nearby. However, I was disappointed with the limited dining options available on-site, which are too expensive for me, which made me had to walk about 5 minutes to dining in the nearby shopping mall. In general speaking, it was a memorable stay, but improvements in dining variety would enhance the experience.
Jianfeng (8/5): -
POK MAN (6/5): - Non
LEON (8/5): Very nice and enjoyable. Will stay here again. - Breakfast was superb. Room was comfy, stylish and comfortable. Too many kids in the pool. Hard to comunicate with staff.
Chi Fai (8/5): - every is ok but the wifi very weak.
Siu Hong (10/5): - 方便
Verified traveler (6/5): - the hair dryer has poor connectivity and sometimes works and sometimes doesn’t. The room is reasonably clean, but a bit old. I am staying here with my family, and we have four rooms in total. Three of them have executive privileges, but when the staff found out one of our room numbers, they said we couldn't enter. They probably didn’t check properly. The hotel pool is extremely small, overcrowded with too many children, making it very cramped. This hotel seems to be a mid-range establishment, but the size of the pool is unbelievably small. Not recommend.
Yee Fan Fanny (10/5): Happy trip in Hard Rock Hotel - Hard Rock Hotel with good price, well service and nice breakfast, delicious food and great service in Rhythm Kitchen at 2nd floor of Hard Rock.
TSZ WAI (10/5): - 房大
IGNIS123123 (10/5): Fantastic stay in unusual hotel - A beautifully designed hotel in a great location! Hard Rock Hotel Shenzhen is an excellent choice for anyone visiting the city. The hotel is beautifully designed and located right next to a metro station, with a shopping mall just across the street. We stayed in a spacious, clean, boutique-style apartment that was both comfortable and stylish. The breakfast was outstanding, offering a wide variety of delicious options. The staff were always helpful and friendly, and the hotel managers were especially efficient and professional. This is a truly high-class hotel and one I would highly recommend
Bojan (9/5): A very good hotel in a great location, with a true HRC vibe - Great location with convenient access to public transport (underground). The rooms are very comfortable and clean. Friendly staff and a good on-site restaurant. The hotel is located just across the street from an air-conditioned shopping mall. A modern and well-maintained place. The staff’s communication in English needs further improvement. However, they were always willing to accommodate requests through phone translation.
Richelle (10/5): Great hotel, next to mall and subway- convenient- good value for money - Cool, luxury, clean Breakfast Food could have had more western options. Hard rock cafe food was good but service was terrible. Forgotten orders, food was delivered cold, and it was really quite, not busy so reason for this.
KevinChen007 (10/5): -
Martin (10/5): - Ein exzellentes ruhiges Hotel. Das Personal ist sehr nett. Das Frühstücksbuffet sehr reichhaltig. Eine sehr gute Musikauswahl in der Lobby. Komme gern wieder.
Richelle (9/5): Great hotel with great service, very clean and convenient across the mall - International standard, clean and friendly, right across from the mall, close to the golf and other facilities. Breakfast was mainly Chinese dishes, little 'international options', but there were some
Thijs (9/5): Great stay, good location. Will be back! - I have stayed at this hotel multiple times now. It is conventiently located between Dongguan and Shenzhen. The mall across the street offers anything you could possible miss in the hotel. The swimming pool is opened from 10.00 to 18.00. I would like to have a swim in the evening after a long day of work.
chun sang (2/5): - 房間清潔差，自助餐提早訂位，卻安排最差的位置
Selim (7/5): Nice location - The location The rooms are a bit old and tired
Mike (6/5): Nice place for families. Not great for adults trying to get away. - -Friendly staff -Some staff speak a little English -Across the street from Mission Hills Mall -Solid live performances in the cafe -Good reasonably priced food for a hotel -You can borrow a high end guitar and amp for a 3000 RMB deposit -The gym is better than most hotel gyms (barbels go up to 22kg) -Deposits were returned within a minute after checking out. -As a family friendly hotel, be prepared for feral children screaming and running up and down the halls at all hours -Every spot in the hotel is open to children, including the private lounges. While parents play on their phones, their ignored children will climb on chairs at your table and will touch your food. -I had to step over a toddler lying on the floor during checkout. His father was playing on his phone and didn't notice. -The pool is only open from 10:00-19:00, and is packed with unobserved children. -The elevators are not capable of serving the hotel during peak times (I waited over 10 minutes to get one that wasn't packed with people). -The halls reek of cigarette smoke, as people openly smoke in the hallways. The staff will clear the smokers out if requested. -Don't purchase anything at the gift shop. Get it on Taobao for 1/10 the price. -The internet was incredibly slow. Most searches just timed out.
12dlc (6/5): Nice place for families. Not great for adults trying to get away. - Pros: -Friendly staff -Some staff speak a little English -Across the street from Mission Hills Mall -Solid live performances in the cafe -Good reasonably priced food for a hotel -You can borrow a high end guitar and amp for a 3000 RMB deposit -The gym is better than most hotel gyms (barbels go up to 22kg) -Deposits were returned within a minute after checking out. Cons: -As a family friendly hotel, be prepared for feral children screaming and running up and down the halls at all hours -Every spot in the hotel is open to children, including the private lounges. While parents play on their phones, their ignored children will climb on chairs at your table and will touch your food. -I had to step over a toddler lying on the floor during checkout. His father was playing on his phone and didn’t notice. -The pool is only open from 10:00-19:00, and is packed with unobserved children. -The elevators are not capable of serving the hotel during peak times (I waited over 10 minutes to get one that wasn’t packed with people). -The halls reek of cigarette smoke, as people openly smoke in the hallways. The staff will clear the smokers out if requested. -Don’t purchase anything at the gift shop. Get it on Taobao for 1/10 the price.
Michael (7/5): Good -
Thomas (10/5): - Certainly! Here's a polished and warm thank-you note for your stay at a Hard Rock Hotel: --- **Subject:** Thank You for an Amazing Stay! Dear [Hotel Manager/Staff], I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the wonderful experience I had during my recent stay at the [Hard Rock Hotel Location]. From the vibrant atmosphere to the exceptional service, every detail made my visit truly memorable. The room was stylish and comfortable, and the [mention any standout amenities—e.g., rooftop pool, live music, dining options] added an extra layer of enjoyment to my trip. A special thanks to [mention any staff member by name, if possible] for their outstanding hospitality—it’s the people who make all the difference! As a fan of the Hard Rock brand, I loved the unique music-themed touches throughout the hotel. It’s clear that your team puts great care into creating a fun and welcoming environment for guests. Thank you again for a fantastic stay. I look forward to returning in the future and will gladly recommend your hotel to friends and family.
Mariam (8/5): Very good -
Ting Pong (10/5): - Big bath tub is excellent and great view
Verified traveler (8/5): - close to the MH mall, convenience location
Wat Chui (10/5): - Good
Y (6/5): - Poor maintenance. The sofa, Chair and cushion look bad. It seems to be an old hotel. I won’t recommend this hotel to friends.
EdiTh (8/5): - 酒店房間頗大，但略嫌不太潔淨，需多加注意！就雙床房而言，洗手間和浴室的設計、以及其與客廳之間的間隔，令朋友一起居住起來，不太方便，較為尷尬！
?? (10/5): - Good and comfortable
Wing (8/5): Very good - location good size room room temperature cannot be adjusted in the room
Verified traveler (10/5): - The room was clean and spacious. The hotel was just a few steps from the subway. Hard Rock Cafe is superd!
Roy (10/5): - 已是第三次入住,酒店整體清潔乾淨,房間寬敞,前台服務有禮,地鐵直達方便,旁邊大型商場食店款式多,活動選擇也多保齡球場,小型賽車,SPA店,玩足兩天無悶場
Howard (10/5): Exceptional -
Fadi (10/5): - Good location clean and good breakfast
Viktor (10/5): Fabulous hotel - Fabulous hotel! I loved it! After this experience I will always search for Hard Rock during my travels if available. The rooms are marvelous, the huge bathroom with huge round bath, wow. The corridors are great, the lifts, everywhere you feel like a pop star, haha. Services of first class.
Bo Shun keith (10/5): - 第一次入住，慶祝結婚週年紀念，房間很大很舒服，員工態度非常友善。
Fadi (10/5): - Great hotel, clean great service good breakfast and good location
David (10/5): - Very cool hotel, lots of interesting features
Verified traveler (8/5): 軟件好，硬件需要要加強 - 此酒店提供很佳的服務，但硬件上仍需要加強，如廁所門不能鎖上這個是很大的問題，另外廁所內的抽風系統亦不足，但員工提供了一個非常好的服務，讓我們得到十分好的住宿體驗
Seyed hamed (6/5): - Expected more from Hard Rock I understand they want to cut the expenses but it’s not what customer expect from well known hotel in the world.
liangy2025 (10/5): The room is comfortable The service of the hotel waiter is very good - The room is very nice and the food is fresh.The children's club on the 6th floor of the hotel had a great time，Waiter Samy Serve me warmly,The swimming pool viewing platform on the 26th floor of the hotel is a good night view place，There is a beautiful sunset to watch.That's great！
Kin (8/5): Very good -
Sam (8/5): - 住宿體驗算好，也很方便，只是有些門較不易開關，甚至乎關不上，而我房間冷氣系統出了問題整晚難以入睡，第二天就馬上給我調房了，服務還好。
TZE WAI (6/5): - The outlook and room interior design is great! However, due to Christmas time, it could not be able to check-in on time due to the fully booking of hotel while the morning breakfast arrangement needs to be improved during peak time 9:00-10:00. Besides, the shower hot water is not hot and comfortable enough, the room temperature is too cool and the temperature controller did not work. Moreover, there is booking error between the hotel and Expedia platform such that there is only one breakfast offered for two guests per each room by the hotel but clearly mentioned breakfast included for the two guests in the booking order of Expedia. It’s fine that the hotel manager eventually willing to offer back one more breakfast per each room after several time of negotiations.
Tsz (10/5): Exceptional -
Verified traveler (10/5): 방도 넓고 침대가 편안함. - 최근 출장마다 찾는 호텔로 방문회사도 가깝고 시설도 매우 훌륭함
Verified traveler (6/5): - 房間沒有免費咖啡茶，也沒有日常用品。
Ka Chai Eric (10/5): - Convenient location
Danny (10/5): Great service - Great service and friendly team. very close to MRT
Shuk Yi (10/5): Very good - I have been booked this hotel several times and they‘re still keeping the good services and quality during we staying.
Martin (8/5): Very good - Like the room, the decor, the breakfast, the room was comfortable. Staff in the Hard Rock Cafe were not helpful. We were given complementary coupons for food and drinks which were not explained and we were left confused as to what was actually was complementary. When the food arrived it was very poor. We had told the hotel in advance that it was our anniversary.... if these complementary tickets were a gesture of good will ....there are better ways to do.... a wine or fruit in the room or happy hour standard drinks. This was not good PR for the hotel.
Cherry (8/5): - 不錯
Bryn (9/5): Superb -
madmiss19888 (6/5): Would not return - Went to this hotel with my family for a few days. Location is great next to huge shopping mall etc . When we arrived you could clearly see the Unity Membership advertising, but ABSOLUTELY NO ONE had a clue about it. The same applied to Hard Rock Cafe when staff had to ring someone and we waited for ages for my points to be added. The room was nice and big , comfy bed etc but it wasn’t clean. It was covered in dust and you could smell it throughout the room , can’t open windows to let the air through. Our shower get wasn’t replaced until I asked for it. When I asked for some more coffee sachets I was told I have to pay for it. ?! Really. Staff barely speak English… okay we are in China but it’s hard when no one knows what’s going on. Kids were asked to wear a cap in a pool. Ffs in a dirty hotel they care about pool cleanliness? The pool staff were actually amazing ! The rest rude and didn’t wanna know .. I wouldn’t return
Tsz (9/5): Superb -
992saulingc (10/5): Highly recommend - Hard Rock Hotel Shenzhen - This the first time to live Hard Rock Hotel Shenzhen. It was out of my expectations. The location of the hotel is good, it is very near by the Karoo Ice Show, and a big shopping mall just opposite to the hotel. Also my child very enjoyed the cooking workshop that provided by the hotel.
Vladan (8/5): Very good - Location, design of hotel Receptionist`s english language could be little bit better. Longer opening hours of swimming pool.
Steven (8/5): Very comfortable for a weekend getaway - The location was good because outside of the centre of Shenzhen. Easy to get there on the Metro, Line 4. It’s not that I didn’t like it, I just found it strange that reception was on the 5th floor.
stacywD1731CJ (4/5): Friendly staff but cleanliness not up to standard - Dust are everywhere in the room and bathroom. There are stains on the bedsheets. Only one socket has electricity supply in the whole room and bathroom, we had to call someone to fix this. The power is out all of a sudden in the middle of night , we needed to ask for help again. This is unbelievable! We tried the breakfast and lunch buffet at the hotel and it was ok, the price was reasonable. We wrote to the hotel to ask if there are kids amenities but no reply at all. When we arrived we found out that they do provide kids toothbrush, toothpaste and slippers. Hotel staff were very friendly and helpful in general. But we will not come back again.
Ngar (7/5): Good -
Anwar (8/5): Very good - Everything was great , location, staff, facilities, room size Nothings
Serene (10/5): Exceptional -
ddm952024 (6/5): Good but not good as a five star one. - Used to be good and up to expectations, kids like it. Now still good but not good as a five star one. Small TV screen, breakfast buffet has fewer choices, swimming pool not clean.
Paulo (9/5): Nice city break - We booked a suite and it was excellent. The view, the decoration, the size of the room. Breakfast was very good as well. The room we booked was supposed to have access to the executive lounge, but there wasn’t much happening there, maybe it was closed. They offered us a daily happy hour treat at the hard rock cafe on 1st floor instead. There was a second toilet in the suite, but it didn’t have towels nor soap. The requirement to wear a swimming cap to access the swimming pool is completely unnecessary
Fadi (10/5): - Excellent hotel, great service and location
Hoi Yee (10/5): - The location of the hotel is great. With a big shopping mall with loads of restaurants just across the street. The rooms are clean and tidy with a big bathtub. The hotel staff are very helpful and friendly. Will definitely stay there again.
Woo (9/5): Superb -
Selim (7/5): Nice hotel. But needs to be more tuned to the westren people. - The guitars are nice everywhere. The location is very good The breakfast is absolutely not suitable for the western people. The hard rock international cuisine is not good enough.
tgcdomain (8/5): Good experience for family trip - nice room and convenient location, close to MTR and Shopping Mall. Lunch buffet will stop the foods refilling after 1:30pm....but the buffet shold be from 11:30 to 14:30.
Ting Pong (10/5): - The bath room is excellent and the music in the room is unbeatable
yuesun1001 (10/5): An enjoyable stay - The hotel is close to subway station with lots of attractions nearby. The MH Mall nearby has a good collections of shops and restaurant nearby.
TA926 (8/5): Great Location, But Room Cleanliness Needs Improvement - The hotel location is excellent, close to the subway and the plaza. The staff is nice and helpful. However, the cleanliness of the room was an issue. We found a lot of dust on top of the safe inside the cabinet, some snack pieces on the floor under the sofa, and the glass cups were dirty and clearly not cleaned before being put back into the cabinet. Additionally, one of the light switch sockets was loose. This didn't leave a good impression of the hotel.
sukwaiw2016 (6/5): Not clean enough for a 5-star hotel - As a 5 star hotel, they has to improve the cleanliness of the bedrooms. There has a lot of dust and hair hidden inside of the beds, and the air-vent are accumlated the black fungi.
Ngar (5/5): Passable -
keng (8/5): - Family oriented resort with decent room size. Staff tries to provide best service and can be tricky during peak hours, like checking-in/out, or breakfast hours.
Raymond (8/5): - Everything is good except breakfast have not enough seat. Ppl have to stay ina long line. During holiday, a lots of family check in therefore a lots of noise from children.
sin0301 (2/5): The worst 5 stars hotel I've stayed! - the room was extremely dirty and full of dust! The toilet was dirty! There were lwftover candy wrappers in the drawers!!! small toy sticked on the ceiling.. And my baby saw "something terrible" at night. The worst stay in my life. The location was good, but we can't accpet this quality. It was my bday trip, and i have told the staff, ofcoz nothing offered even a cake to me. How can I complaint my issues to their top management???