Urban Garden Hotel

Location: via di Rebibbia, 18/34, Rome, RM, 00156, Rome, IT

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - anytime

Check-out: 11:00 AM

Amenities & Facilities

• Express check-out
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Express check-in/check-out
• Concierge service
• Picnic area
• Conference space
• Breakfast available (surcharge)
• Express check-out
• Smoke-free property
• Tours/ticket assistance
• Wheelchair accessible parking
• Snack bar/deli
• Parking (limited spaces)
• Mountain biking on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Banquet hall
• Coin laundry on site
• Wheelchair-accessible van parking
• Food and water bowls

Rooms Available

• Comfort Double Room

  1 Double Bed

  161 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with digital channels

  Food & Drink - Room service (limited)

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, phone, and highchair

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height counters and sink

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bidet
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Premium bedding
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • No cribs (infant beds)
  • Bedsheets provided
  • Highchair
  • Low-height counters/sink
  • Bathroom emergency pull cord

• Quadruple Room

  1 Queen Bed and 1 Twin Bunk Bed

  Overlooking the garden

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with digital channels

  Food & Drink - Room service (limited)

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, phone, and highchair

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height counters and sink

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bidet
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Premium bedding
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Highchair
  • Low-height counters/sink
  • Bathroom emergency pull cord

• Triple Room

  1 Double Bed and 1 Twin Bed

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with digital channels

  Food & Drink - Room service (limited)

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, phone, and highchair; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height counters and sink

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bidet
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Premium bedding
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Highchair
  • Low-height counters/sink
  • Bathroom emergency pull cord

• Comfort Single Room

  1 Large Twin Bed

  108 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with digital channels

  Food & Drink - Room service (limited)

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, phone, and highchair

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height counters and sink

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 1 (1 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bidet
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Premium bedding
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • No cribs (infant beds)
  • Bedsheets provided
  • Highchair
  • Low-height counters/sink
  • Bathroom emergency pull cord

• Deluxe Double Room

  1 King Bed and 1 Twin Sofa Bed

  182 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with digital channels

  Food & Drink - Room service (limited)

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, single sofa bed, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height counters and sink

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bidet
  • Sofa bed
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Premium bedding
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Highchair
  • Low-height counters/sink
  • Bathroom emergency pull cord

Guest Reviews

• Kelly (8/5): - For our say, this was a convenient location. The price was very reasonable. The accommodations were simple, but sufficient. When we checked in, the room that we were assigned had been used and not prepared. That was kind of a bummer. But they got us into another room right away. The dinner at the restaurant on site was very good. It included appetizer, first course, main course, and dessert at a very reasonable price.
• Thomasrhiannon (10/5): Amazing - I don’t know what people are expecting, we found the rooms lovely and clean, the bedding was great!! Some rooms had a kettle, some didn’t but at 1.5 Euro a coffee from the bar, your laughing!! Staff were helpful and couldn’t do enough for us, yes the breakfast is basic, but it is also just 7 euros, you can go into Rome and have breakfast but we paid £75 for 8 hot drinks and 6 pastries!! The tube was a short walk, we had a few people in there 70’s with us and my dad uses a stick!! The hotel itself is lovely, with a few different terraces for you to sit out in, the hotel was also happy to store our luggage as our flight wasn’t until 10 in the night!! I can honestly say I would stay there again!! We didn’t have evening meal, but if the little tapas the chef was handing out were anything to go not is definitely worth a try xx
• Josiah (10/5): - Nice room and helpful staff. WiFi did not work in our room, though. Not too long of a walk to the nearby Lidl or the metro station
• m15spo (10/5): 4 night stay - We have just returend from a 4 night stay at this hotel with my partner and our 11 year old daughter. The flight was delayed and we arrived over 4 hours after we were due there (at 2am). The gaes outside are locked at night, but you just ring the buzzer and we were let it. The man on reception was helpful and got su checked in quickly so we could go to bed. The rooms were clean, the air con worked. We had a triple room and the beds were big. Maybe a little too firm, but you can't please everyone! We didn't eat breakfast, but we did have a main meal. There was a small menu, but it was very nice and we could take it to our room on a tray. Deliveroo also have A LOT of options! Everyone who worked there was helpful and friendly. The shower is quite small, ok for me who is short but my 6'3" partner found it snug. The hotel is a short 5 minute walk to the metro and the bus station. Just a few things we noticed in Rome whilst sight-seeing: This hotel is at the end of a metro line, the metro is busy and people are rude. There are little to no public toilets in Rome, even at the attractions. There are none in the metro stations. Consider this when the hotel is not in the city centre. There is a lot of walking, we did cram a lot into our 3 days but we were topping 25,000 steps a day. We'd definitely stay here again. It is clean and everyone we met here was friendly. Thank you for a lovely stay.
• Claudia (8/5): - Personale educato e gentile, camera pulita e senza barriere architettoniche. Vicino metro ma rumorosa
• HevMax (6/5): Clean but not upmarket - The hotel is actually quite nice despite the grumpy bald headed man at reception who would be better suited to passport control! 🤦🏼‍♀️ The young girls behind the bar and at breakfast were polite& friendly. The room was clean & we had one towel & pillow each, there’s a safety deposit box in the room but no tea & coffee making facilities! Breakfast is ok, more of a continental type but there are scrambled & boiled eggs & sausages plus toast, croissants, pastries, yoghurt etc. There is a Lidl, fast food place (which I wouldn’t recommend) & supermarket down the road past the Metro. The Metro is about 5 mins walk away & a day pass for Rome is €7 so you can hop on hop off! The guard at the station on our first day was really helpful & helped us navigate the ticket machine but it’s really easy to use tbh. The hotel is at the end of the B line which is handy (can’t go any further ) 😂😂No sign of drug users at the Metro & yes there are police at different stations throughout Rome but I’ve seen it more as a deterrent!
• kevinrH4863NM (4/5): Urban garden hotel ... not for us - We arrived around midnight on 9th/10th March, the night porter was really nice , he made us a drink and gave us cake as we were hungry as there are no amenities around the location ... Getting to the hotel is a 30-minute train ride to termine station and then change from A line to B line for another 10 stops to the hotel on the metro . The area like a lot of places in rome looks dirty and scruffy but is actually OK.. If you struggle with mobility this is not the hotel for you .. The hotel is more of a hostel , it's a bedroom with an on-suite .. The tele is small and has 2 channels, English news only that's it , big shower was hopeless and the small hand shower was good but it slipped around in your hand once you used it ... Sheets were changed once and towels twice .. Breakfast is poor , hot boiled eggs , scrambled eggs and what looked like cut up hotdogs , white and brown cheap bread and some ham , cakes and cornflakes and bran flakes .. coffee was bean coffee but horrible and a fruit juice , very basic . Were not posh or fussy but even we struggled with the poor quality breakfast . As well as the above there was for one a really rowdy school party of teenagers who just ran around all night and were very noisy until about midnight . Getting to Rome on the underground metro was packed like sardines regardless what time you went or came back , we are fit 58 and 56 year old and we were doing 30,000 steps a day and we're shattered each night ... 10 stops just to get to terminie station to pick up the A lime and then more stops to get to the vatican, etc. was no joke every day... When we were in rome it was nice time but we will never go back to this hotel again , it was a budget hotel at best , clean, simple and no frills ...
• kirstyd854 (6/5): Hotel staff let our trip down but the rest was beautiful. - This is the first time I’ve been to Rome and friends who’ve been before recommended staying outside of the Centre of Rome. I booked the Urban Garden Hotel mini break for my Fiancés Christmas Present. I booked through a travel agent, it was one of the ones that stood out for its outside space and location with easy transport links. When we arrived at the Urban Garden we checked in and were asked to pay £20 tax. It’s not something I’d heard of and when enquiring as to why and what it was, the reply was rather blunt, the whole welcome was rather “cold” and that’s how I would describe the front of house staff for our whole stay. I felt a nuisance every time I approached them and to be honest the two men on the desk while we stayed there made us feel rather unwelcome. The gentleman cleaner and lady on the bar the first day, were both friendly and chatty. Our room was perfect for a base, clean and tidy, tv, safe, fridge, cups and a kettle but if you want tea/coffee take your own as there’s none in the room. We went to the bar twice to try and get coffee and drinks to be told bluntly, no! I would recommend if you are looking for a hotel where you can spend time to relax and have a drink on the terrace this isn’t the one for you. The metro is a 5 min walk and easy to use. We used line B for the Colosseum and each day paid £3 for a return ticket. The hotel is on the last line of the train so was easy to find. Lidl was right opposite the Metro, which is ideal for snacks if you don’t want to pay out throughout your day. We pre booked our airport hotel pickup up through airporttaxitransfers.com. It was £100 for both trips and it’s one of the best things I did, on time, friendly and reliable. Just be aware of pick pockets and people dragging you in on the street trying to get you to buy things, they can get very in your face. We booked a Colosseum tour through the GetYourGuide App and with “The Ultimate Italy” they were fab from the moment we arrived and our guide Roberta was great. Walk everywhere as much as you can, you turn in to every street and find something new and beautiful to see.
• C7575FBjoshc (4/5): Too far away - Hotel itself is nice but it’s miles away from anything and getting a taxi in the evening is near impossible because of the distance. Booked through easyJet with the wrong distance described. Would not recommend for anyone staying past 6pm.
• hollstravels (6/5): 3 star is quite generous - The hotel is very basic. The bed was uncomfortable as only 1 pillow per person provided and these pillows were lacking a lot of life. I requested a further pillow the following night and it helped. felt like the people outside were in the room as the rooms are not well insulated so is very nosy. It is 20/25 mins from Termini station but there isn't much around ( shops) for convenience. Breakfast was very minimal and quite poor. the coffee was shocking
• Tourist795411 (2/5): The maid is a thief and unhelpful staff - Do NOT stay here. The rooms were clean but the maid also helped herself to my daughters jewellery. When we reported it to reception he shrugged and carried on looking at the computer screen saying "my colleague said she didn't find anything" The area is very run down with lots of drug users and beggers around at night we felt very unsafe as a family. It is on the metro line and there is an aldi in walking distance but the short walk is not suitable for families or walking alone. Sometimes there was a large police presence which made you feel better but also uneasy that it was needed. The hotel is very heavily gated and fenced for security but the gate is open in the day and at night you can't get in! And as stated the thieves are already inside cleaning your room anyway. Do NOT stay here- its not worth your safety and things being stolen. Pay a bit more and stay closer to the centre.
• Fred (8/5): - Metrostation Linie B nahe (400m) Lebensmittel (Lidel 400m) Abgeschlossener Parkplatz direkt gegenüber, bei Hausnummer 41 klingeln, Tor wird dann vom hotel aus geöffnet. Das Hotel ist in Nr. 38. Durch die Nähe der Metro ist das Zentrum sehr gut zu erreichen. Tageskarte 7,-€. Gerne wieder.
• Alfredo (8/5): - struttura comoda ed accogliente, personale gentile ci ritornerò sicuramente
• M5286SHmartins (2/5): I don't have good memories. - Disappointment. The room has a very strong smell of humidity that cannot be aired out. The hotel is a gallery type, so you have to keep the blinds closed all the time so that no one can see you. Wet windows from humidity. Towels were not changed every day. The towels did not dry out, so the next day we wiped ourselves with wet ones. There is one large double blanket for two in the room. Insufficient acoustics, you can hear everything from the neighboring rooms through the walls. There are no fresh pastries for breakfast, only toast and a hard bun. The first day there were two about 1 cm bugs in the dining room - cockroaches? The hotel is at the metro terminal, in the evening there are strange groups of drunk and noisy people breaking alcohol bottles in the area. Unpleasant lady at the reception. I would not recommend the hotel to my friends.
• Verified traveler (8/5): - 有点吵 前台服务很好 距离地铁非常近
• 922hattieh (8/5): Enjoyable stay at Urban Garden! Oct 24 - We really enjoyed our stay at the Urban Garden Hotel! The staff were absolutely lovely and went above and beyond to make our stay enjoyable. The room was clean and well furnished, and the hotel itself was close to the Metro station. One suggestion to make it even better would be to have a kettle in the room, but there was always someone around to make us a drink if needed. Thank you!
• T5490MMwills (10/5): Another stress free, comfy stay. - We stayed here earlier in the year and decided to go back for our honeymoon. It was another lovely stay! Great location, 5 minutes from the metro and the local Conad is just up the road. Really comfy bed and best few nights sleep we've had. The rooms (or at least the one we stayed in) now have a small fridge, which is a nice touch. Huge thank you as well for the bottle of Prosecco and extra touches in the room when we arrived! Was great to see the cats again as well!
• Departure04514721382 (10/5): First trip to Rome - This is a great place to use as a base for exploring Rome, it is a 5 minute walk to the Metro station and there is a Lidl nearby, the room itself was clean and it has air con, the room also contained a fridge which was very handy, we didn’t have much interaction with the staff but the ones we did were nice and polite.
• Keith (8/5): - Great place to stay if you are looking for value, cleanliness and convenient…15 minutes metro train to Termini train station…the facility is gated…so it is safe and decent location and premise…
• sunilvsn (10/5): Great location and Value for money - A brief stay at the conveniently located Urban Garden Hotel was a pleasant experience for our family of eight. The hotel is situated approximately 30 minutes from Termini station, a 10-minute walk from the metro, and just a minute away from the local bus station. The breakfast provided was of good quality and value, priced at approximately £8. Although one room encountered an issue with the air conditioning, the reception team promptly resolved the matter. Good value for 💰
• G6318MZgeorgiac (4/5): Ants everywhere - The hotel is decent, bed comfy, however when we got there we wasn’t aware of the “city tax” we had to pay, then there was also no fridge which was okay, the walls are so thin and we could hear everyone sat outside our room until around 1AM, the room was also crawling with ants, all in the bathroom, they got in my bag and on the bed, I’d been bitten loads (woken up with bites so must be from the ants or bed bugs as there is no window in the room for mosquitoes to get in)
• Amanda (10/5): - Beautiful property with real flowers and plants all around. The place was very clean and nice with great service everyday with clean bed and towels. It was very convenient with the metro and bus station next to you. The area is not the best to look at but the hotel is locked up and very nice. There are not many areas to eat around you or stores.
• PAOLO VALERIO (10/5): - soluzione molto confortevole a pochi passi dalla metropolitana
• Verified traveler (6/5): - Ok hotel, but the pictures are not how the room looks like at all. Our room was dark without any light in. There’s a “window” to have some air in the room located in the door only. Looks like there is a view in the pictures showing at the site. Some far from the main attractions of Rome, closest metrostation is Rebbibia, end of the line. The staff was friendly and the room was clean, but the smell when we checked in was absolutely horrible. Probably the cleaning detergent they use that smells bad.
• Luca (10/5): - Hotel moderno ben organizzato
• Antonina (6/5): - Camere pulite ma poco luminose e poco insonorizzate Gli spazi comuni all’ esterno poco curati e sporchi Servizio bar abbastanza buono e prezzi economici
• Sascha (6/5): - Die Fotos der Unterkunft entsprechen nicht der Realität. Es wird zwar durchweg renoviert, aber für die Fotos wurden wahrscheinlich nur die besten Zimmer genommen. In der Anlage selber wird nicht wirklich gepflegt. Irgendwelches Zeug liegt rum und Tische rosten. Die Polster der Außenmöbel sind voller Katzenhaare. Alles in allem ist der Preis für 5 Übernachtungen mit 610,-€ ohne Frühstück überteuert.
• arnaud (8/5): Court séjour - Très agréable séjour, l hôtel correspondait parfaitement à nos attentes (service, propreté, confort et proximité du métro)
• Annalisa (6/5): - Nella descrizione ci sono ristoranti nelle vicinanze a piedi “ visto la scarsa comodità per arrivare in auto” prezzi molto simili agli hotel del centro con zero comfort. Camera non finestrata e accessori bagno vecchi. Da un hotel tre stelle che chiede più di 84 euro mi aspetto di più.
• ANTONIO (8/5): - Accoglienza, Servizio e Pulizia eccellente. Unico neo, trovasi in quartiere fuori mano con pochi servizi (niente Bar, Ristori o altro). Per fortuna la Struttura e' quasi attaccata alla linea Metro che in dieci minuti ti porta in pieno centro.
• Felice (8/5): - Struttura gradevole.Troppo vicina alla Tiburtina, pertanto un po' rumorosa durante le ore notturne.
• Sandra (10/5): Urban Garden Hotel - noites - Quarto confortável, extremamente limpo e tranquilo. Check-in e check-out fáceis. Equipa muito simpática. A 4 minutos do metro. Gostei.
• Alessio (10/5): - Vicinissima alla metro Rebibbia, ottimo per chi deve spostarsi in zona
• Christian (10/5): - Nice Place
• Ana Luiza (8/5): Muito bom! - Cafe da manhã excelente,com muitas opções e comida deliciosa. Hotel com instalações boas e moderno, único problema foi o chuveiro que estava com a vazão de água baixa porém sem nenhum problema. Longe do centro e atrações turísticas mas fácil acesso com o metro. Por fim, recomendo demais!
• Mili (6/5): - Buena opción. Relación precio/calidad. La gente muy amable. Me parece una buena opción si estas de turista y solo usas la habitación unas pocas horas para dormir y bañarte.
• Andrea (8/5): Urban Garden HOTEL ROMA - Ho dormito per due notti in questo hotel. Ho trovato la camera pulita e mi hanno cambiato la tovaglia per le mani e piedi. Letto comodo. Nel complesso sono soddisfatto.
• Anjali (8/5): - Generally this is a nice little hotel, prefect location close to the metro that goes straight to the colosseum, also inly about 20 mins from ciampino airport. We actually found the location great. Some odd things, there is no kettle in the room, so no tea or coffe making facilities, we took our own coffee sachets and luckily we were able to get hot water from them bar. The rooms are pleasant but very basic, no wardrobe, draws etc and there is a small window within the door, so they do get really stuffy, no private balcony or much natural light in rooms. Staff are lovely, apart from the night receptionist our last night, he was just ignorant. You will be charged city tax of 6 euro pp per night on departure, we didnt know this so be prepared. Do not get a private taxi to/from hotel. We got charged 15 mins wait time by our taxi the day we left even though we got in it on time, apparently as standard they arrive 15 miutes early which our hotel didnt tell us so it was already 23 euros before we even left!.
• teodoro (8/5): - Buon albergo comodo alla fermata Metro Rebibbia
• IMJAE (6/5): - Hi, No Elevator in this Hotel. They were kind to carry our luggages up and down if we ask hotel people.Hotel room fragrance smell were too strong. Breakfast was good except for coffee. Thanks.
• bhavesh (2/5): sad to say wouldn't book here again 😒😒 - my room option (Comfort Double Room) positive: hotel is near the station is 10min walk with your luggage friendly staff. cleanliness of the room bathroom is clean enough, it has a safe, big enough for two people ONLY. negatives: area of the hotel is dirty and during late evening is unsafe. room (Comfort Double Room) does not have window uses builtin window part of the door to say it's a window, the walls are paper thin you hear all the farts of other guests next to you like surround system, IF YOU NON SMOKER this will be your hell, as other guests can smoke right outside your window-door till late in the evening there's not much around the area.... I WOULD suggest book hotel closer to Rome central if you are staying longer than 2 days.
• Martin (8/5): - Gutes, Modernes Hotel mit freundlichem Personal und guter Anbindung zur U-Bahn. Für einen Städtetrip zu empfehlen!
• adriana (2/5): - WiFi didn’t work Room didn’t look like pictures No elevator Had to ask for towels Shower door was broken and claustrophobic once inside bc it was so small Tv didn’t work Two twin beds were pushed together to create a “king” and you’d slide between mattresses Rooftop was not as featured on pictures
• Vincenzo (8/5): - Albergo in pò isolato ma nel complesso adatto per le nostre esigenze di una sola notte. Camera pulita. Parcheggio non custodito. Personale molto gentile e disponi ile.
• Bernard (6/5): Bien, ...maid - Globalement satisfait, saufdu bruit dun voisin au dessus de notre chambre qui écoutait jusqu'à 4h00 du matin la TV sans se soucier de la gêne occasionnée Dommage Cordialement
• Emily (8/5): - Staff were lovely and friendly.. Was perfect for what we wanted....to be near the Ryder cup. Only thing would be if they had English subtitles on the TV... couldn't manage to find it asked some other guest's they couldn't either...didn't ask staff as wasn't much of an issue.. would also say maybe check the air con as smelled a bit damp other than that it was lovely..nice to see a resident cat too..
• ANDREA (2/5): - No iba la ducha caliente, ni una ventana con luz natural. La limpieza pasable... demasiado caro para lo que es.
• Valentina (10/5): - Hotel molto curato e posizione ottima… a noi hanno dato una camera con terrazza sui tetti di aroma una vera chicca
• Giuseppe (10/5): - Struttura moderna, internazionale.
• Mariangela (6/5): - Al mattino non c'era acqua calda per la doccia, il lavandino aveva certamente bisogno di un disgorgante poiché si accumulava l'acqua, la TV non prendeva il segnale. Il resto ok.
• Mirel (10/5): - Bella. Giovane pulita e confortevole
• FRANCISCO (6/5): - Muy lejos del centro, barrio poco seguro, hotel con pocas instalaciones
• Zohra (8/5): - The location is very convenient to the nearby Rebibbia Metro station. You can take the train and bus all over the city, which is the most cost-effective option. It is maybe 2 blocks away which can be trying for an elderly or disabled person. It's not the prettiest area in the city, but I felt safe while I was there and that's the most important factor. The hotel building itself is old, but well-maintained and cute. The staff is very nice and helpful. The breakfast is delicious and the wifi is good, but those are really the only amenities worth anything here. It's a good place to rest your head at the end of the night.
• Jürgen (8/5): Gutes Ausflugshotel / sightseeing-hotel gür Rom - - Parkplatz zwar unbewacht, aber gefühlt sicher - Sehr umfangreiches und leckeres Frühstück - Metro 2 Minuten fußläufig zu erreichen (Endstation) und domit in ca. 15-20 Minuten im Zentrum bon Rom
• Giuseppe (6/5): - tt ok,ma per qunto riguarda le pulizie stanza sono rimasta molto deluso
• Andrea (8/5): - Hotel impeccabile, personale cordiale, qualche problema con la reception.
• Thomas (10/5): Great Choice! - The Urban Garden Hotel is an absolute gem in Rome. As a hotel with a great rate, it was pleasantly very clean, has an available full breakfast, and the staff were helpful and kind. Our room was extremely comfortable and spacious. There is an outdoor garden and patio space to enjoy conversation throughout the day, you can arrive anytime as the front desk is always open, and they have a small bar service as well. This hotel is worth staying at if you are willing to take the metro from Roma Termini to Rebibbia (about 25 min.).
• Verified traveler (10/5): Great affordable place in Rome - Hotel is right by the metro station and was very convenient. The staff went above and beyond and truly made our stay. The only thing to note is the wifi is not strong in the rooms, but it’s great in the lobby. Would definitely recommend!
• katya (10/5): - The only issue is the elevator is too small like super small
• Kathryn (8/5): - Very friendly and helpful staff, good breakfast buffet, clean and tidy rooms that are accurate to the photos. The hotel is a gem in a not great area. Metro is within walking distance to the hotel. A sewage smell from the bathroom.
• Verified traveler (8/5): It was the perfect location for what we needed - The people at the front desk are extremely nice and helpful. The hotel is in good condition, the only issue is that our room didn't have a refrigerator but the people at the front desk were really helpful and offered their help. Another small issue is that to get to the room there are two sets of stairs so it may be uncomfortable for some people. Other than that is a really good and affordable option to stay in Rome, is not close to the main tourist attractions but there is a Metro station just a few minutes from the hotel that takes you directly to the Colosseum.
• Wilson (8/5): - The property is clean, great breakfast, friendly staff. I managed to find a good family restaurant close by. Metro station’s at walking distance, very convenient, as well as local buses. The smell that comes from the bathroom was terrible, I had to keep the bathroom door closed and turn A/C on which helped a lot. Other than the area and the smell everything else was as expected.
• Rebecca (2/5): Very disappointing. - The room wasn't the one I was expecting and not even close to what I was expecting: it has no windows and in the bathroom you could see cracks in the walls. During the night you could hear people shouting and making very loud noises from downstairs, because there was a dedicated space for having a drink and smoking. We stayed for only 2 nights, and on our second day, when we went beck to our room at night, we found out that the room hadn't been cleaned: the bed was not made, the towels not changed ecc.. The receptionist that night was very kind and he gave us towels but the room couldn't be cleaned and he offered us the possibility to have our breakfast at the bar since we had to leave early and we couldn't wait for the buffet at 7am. (We could notice that it definitely wasn't the first time this situation happened, he wasn't surprised by the fact that the room hadn't been cleaned). BUT, the next morning, the other receptionist was very rude and, after explaining what happened, he only gave us the choice of taking the croissants for take away and he was very upset because we should have waited for the buffet. He didn't apologize for the inconvenience we had the previous night and not even a discount on the price we had paid already. The only positive thing was the breakfast: the food was good and we had enough choice. I would never go back there. Very disappointing.
• Olga (10/5): - I like my room and the staff were professional and very helpful.
• Karen (10/5): - We enjoyed our stay very much at Urban Garden Hotel. Very convenient location and friendly and professional staff. We felt very comfortable being there. We loved hanging out in the lobby, a nice barista served us delicious cappuccinos each morning. That was one of our favorite parts of our trip!
• jessica (6/5): - The rooms were clean and the breakfast crew was very nice. About 8mins walk to the metro. And about 30 mins from the metro to the Colosseum.
• Alyssa (10/5): - This is a great hotel about 5 minute walk and 15 minute subway ride from the center of Rome. The area isn’t fantastic but isn’t sketchy. Bed was quite a nice surprise in terms of comfortability but only came with one pillow per person. Check in was easy, breakfast is an option but we didn’t try it. We did have a couple snacks and coffee as well as $2 beers from the bar. Would stay again for sure.
• Aaron (4/5): - The room had a foul odor the whole stay. I didn’t fit in the shower (I am not a large or overweight individual). The toilet was very dirty. The included breakfast wasn’t clear on how to actually get food. You could hear all of the people in the other rooms.
• Ibrahim (2/5): - I really appriciate for the staff but rest of the things were extremely awful! I was so excited to get in my room, first second when i stepped in that i realized someone smoked cigarettes so heavily in the room. There’s no way that you can even breathe in the room especially a person like me that who has chronic asthma and an allergy to cigarette. They don’t even have a smoke detector in the hotel rooms, that’s pretty much illegal! there’s not much to say, if you’re okay with that go ahead and rent.
• Sohaib (10/5): - The place is amazing and comfortable to stay. The aircons work extremely well there. The staff is super friendly and the continental breakfast for €5 ie food value for money. I'd highly recommend staying here
• Victor (2/5): - This is a motel, not a hotel. Does not look like the photos. People screaming in the parking lot at night. Located in unsafe area, go to google street view to see for yourself. I left after one night and they won't refund the other 3 nights and blame it on Expedia. Expedia blames it on them. Just stay away.
• stefano (6/5): - Sono stato in questo hotel tre volte le prime due perfette in questa occasione il Wi-Fi non funzionava e l’aria condizionata dava una tiepida aria calda ho chiesto alla reception di provvedere a sistemare le tue cose ma sfortunatamente in due giorni tutto è rimasto uguale
• Hannahgrace (10/5): - The room was clean, and the staff was friendly. They make you feel welcome by greeting and smiling every time they see you. :)
• Chau (6/5): - I dont like the location
• Verified traveler (6/5): - No windows no hot water boiler I see this property is not secure
• Verified traveler (8/5): - A lovely place to stay when visting rome, staff were very helpful and informative, nice and clean, good breakfast selection, and the metro is close by. Very happy with our stay.
• Verified traveler (2/5): - The room had an awful smell. The room had black mold all around door and on ceiling.
• Daniela (10/5): - The hotel is very clean and cozy. The staff was super friendly and helpful. The location is fine because there is a Metro station 5 mins walk so you can easily get to the city centre in 30 mins. The breakfast does not have too many choices, but you do not die starving. It is amazing for the price. We loved the pastries. Comfy beds, clean, lovely garden so you can relax and enjoy a drink. And the most important, lovely people. Thank you everyone! We will definitely return on our next visit to Rome.
• Saint (2/5): Rough area - Booked my wife and her mum to go as presumed was close as said 4km max to all. However we didn't know was via train and a rough area. Not one to stay if you want to walk around and be out at night. Booked 4 days moved them say one to a central hotel and they loved it. So not one for all this place. Still waiting for a refund
• Ann (4/5): frustrated don’t go there - The area the hotel is located in is very far from the city center and I didn’t feel safe there at all especially in the evening, The breakfast was TERRIBLE, no variety food was cold and tasteless The reception took my passport as a deposit to take a 3 pin to 2 pin converter to charge my phone. The room has no windows The room was dirty and when we asked them to clean the didn’t even change the sheets or clean the floor, they only re-made the bed!! The sheets were dirty! i wonder if they were the same sheets belonging to the former visitors! Overall experience is terrible and nothing as described
• Verified traveler (10/5): - Clean, roomy. Gated property a short walk away from the metro. Liked that it was air conditioned.
• Verified traveler (10/5): - Great place. Very clean and comfortable. T
• Verified traveler (8/5): - Most staff were friendly and welcoming and the rooms were cleaned everyday when we left the hotel. The location is close to Rebibbia metro station so it was convenient to access the trains without the expensive cost of a hotel more central to Rome. The hotel was located on a main road, so if any window was opened you could hear the loud traffic all night (and even with window closed it was loud). Wasn’t any windows in the room apart from one above the door which was small, but air conditioning was in the room. Was raining most of the week but I believe the terrace would have been nice to relax on sunny days. Overall pleasant experience, thank you!
• Verified traveler (4/5): - The rooms don’t have windows and don't have air. They look like tunnel.
• Eric (10/5): Nice hotel. - Clean room. A bit small by American standards, but not uncomfortably so. Clerk working over night very friendly and helpful. Order pizza for us, gave correct directions. Day clerk not so friendly, but businesslike. Close to the underground station. Only issue was AC not working correctly. Wasn't too hot out, so an open window was fine.
• Alex (10/5): - The property was very nice, and reasonably priced especially for Rome. The employees who worked there were incredibly helpful and friendly. The only downside is that it is a bit of a ways from the central city, a short metro ride but it precludes staying out too late. There are some nice restaurants a short walk away (mini pizza comes to mind) and you don’t need to worry about it being a tourist neighborhood.
• Verified traveler (10/5): - Staff was very friendly. Hotel is not in central Rome, but metro is 4 minutes away walking still very accessible. WiFi was a bit slow
• Awesome (4/5): - In the picture, double room has a window. But it actually doesn’t have. At least the room we got doesnt have a window.
• Verified traveler (10/5): - Easy check in, they speak English, nice continental breakfast in the morning for 5 euros, very relaxing place, room was small but I was one person so it was okay, a bit far from the city but the bus is close by and cheap!
• Verified traveler (6/5): - Everything is average, the staff, cleanliness, location it’s a big far from the city center, but have a train station near. So it’s ok
• Trang (6/5): Ok stay, Service (house keeping) needs improving - We stayed at this place for about 6 days. Upon entry to our room, we thought the place was okay. However, for the first day, there was no hot water for a shower. This was fixed towards the evening of that day. On our second day there was no house keeping done. I called to advise and I was given some new towels and they indicated that they would talk to the cleaners. On our fourth day, there was no house keeping again. We did call again to advise. Shower was very small. WiFi was slow. No lifts. However, on the positives, the place is close to the metro and also very close to the bus stop which can get you to the city.
• Roxi (10/5): - I really enjoyed my stay in this hotel. The breakfast was a fantastic selection although I did have to pay 5 euro for it. Make sure to get a first floor room because I don’t believe they have elevators unless you don’t mind going up and down the stairs with your luggage. The room was nice, clean and updated. The staff were helpful enough to give me some Advil and let me borrow siccors and a travel scale. It’s also a 5 minute walk to the train which is the last stop called rabbibia. I have zero complaints about this place and would def stay here again
• Ade (8/5): - If the idea of visiting Rome is to live like the Romans, then this is your hotel. It's a little and comfortable hideaway from crowded central Rome and the bustle at the many tourist spots. It's a 5-minute walk from the Metro, which is about 15 minutes to city center. But what a breath of fresh air in this crowded city! Hope management can work on more adequate cross-ventilation for the rooms. Whatever shortcoming is made up by the pleasant staff. Nicholas at the front desk and the breakfast lady easily stand out. Pls add the breakfast to your booking. It's a comparative great bargain for Rome. Will certainly stay here again.
• Verified traveler (10/5): - Extremely helpful, friendly staff. Clean rooms. Good location near to the metro station.
• Verified traveler (8/5): - Had a noisy stay but staff was kind and room clean.
• Donna (8/5): - A very nice hotel. Modern and clean. Staff was nice. Breakfast was great as was the PRICE. A bit out of the way.
• Verified traveler (10/5): - The hotel was nice, clean room, great wifi, breakfast was wonderful
• Stephanie (10/5): - Just spent the last week at this hotel. Clean, comfortable and great staff. Only downside was the size of the shower, small shower. If you want something in Rome that isn’t in the high tourist area this is the place. Short walk from the metro station, everything you need close by like 24hr mini mart and a grocery store plus a place to buy a quick bite of pizza or a post office. Felt very safe with the locked gate at night and 24 hour desk staff
• bill (10/5): Great hotel - Good hotel and great value for money , definitely stay here again if we go Rome .
• Rafael Alberto (8/5): - everything was very good, except the location was not that great

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