Hotel Xcaret Mexico All Parks All Fun Inclusive
Location: Carretera Federal Chetumal Puerto Juarez, Playa del Carmen, mx
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Luxurious All-Inclusive Resort in Playa del Carmen
Private Beach Area and Outdoor Pool
Hotel Xcaret Mexico All Parks All Fun Inclusive offers a private beach area, outdoor swimming pool, and tennis court for guests to enjoy. The rooms feature balconies with stunning sea views, air conditioning, and flat-screen TVs.
Wellness Area and Activities
Guests can unwind in the hot tub, stay fit in the fitness centre, or participate in activities like snorkelling and hiking. The resort also provides free WiFi, a restaurant, and a free airport shuttle service for convenience.
Full Access to Experiencias Xcaret's Nature Parks
Enjoy a buffet breakfast and full free access to Experiencias Xcaret’s nature parks and tours, including Xcaret, Xplor, Xplor Fuego, Xenses, Xoximilco, Xel-ha, and Xenotes. Book now for an unforgettable stay at Hotel Xcaret Mexico All Parks All Fun Inclusive.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Free beach shuttle
- Offsite parking discounted rates available
- Clubhouse
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Table tennis
- Currency exchange
- Darts
- Chapel/shrine
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Concierge service
- Allergy-free room
- Kid meals
- Kids' outdoor play equipment
- Evening entertainment
- Baby safety gates
- Adult only
- Entertainment staff
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Spa/wellness center services
- Fence around pool
- Steam room
- Beauty Services
- Badminton equipment
- Manicure
- Pedicure
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Broadcast Live sport events
- Pub crawls
- Aerobics
- Bingo
- Supervised childcare/activities
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Billiards or pool table
- Free wired internet
- Access to nearby indoor pool
- Golfing on site
- Playground on site
- Tennis lessons on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Water park access (surcharge)
- Free beach shuttle
- Beach umbrellas
- Free pool cabanas
- Offsite parking discounted rates available
- Beach yoga on site
- Private beach nearby
- Fitness facilities (surcharge)
- Spa tub (surcharge)
- Internet access
- Games
- Housekeeping on request
- Concerts/live shows
- Clubhouse
- Art gallery on site
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Secured parking
- Free bus station shuttle
- Garage
- Golf cart
- Health or beauty spa nearby
- Swimming nearby
- Water sports equipment
- Water tubing nearby
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Beach toys
- Vegetarian menu options available
- Paddle boating nearby
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Suite River
2 Queen Beds
657-sq-foot soundproofed room, balcony with river views
Layout - Bedroom and living room
Relax - Indoor private hot tub
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, single sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - LED light bulbs
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Separate living room
- Private spa tub
- Free cribs/infant beds
- Separate bedroom
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Desk chair
-
Junior Suite Adults
1 King Bed
1352-sq-foot soundproofed room, balcony with beach and sea views
Club/Executive Level - Club Lounge access and guests under 18 years old not allowed in lounge
Layout - Bedroom and living room
Relax - Indoor private hot tub
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, single sofa bed, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Eco-friendly - LED light bulbs
Need to Know - No cribs (infant beds) available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Separate living room
- Private spa tub
- No cribs (infant beds)
- Separate bedroom
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Portable bathtub seat
- Desk chair
-
Junior Suite (Spa)
1 King Bed
1352-sq-foot soundproofed room, balcony with garden views
Layout - Bedroom and living room
Relax - Indoor private hot tub
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, single sofa bed, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - LED light bulbs
Need to Know - No cribs (infant beds) available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Separate living room
- Private spa tub
- No cribs (infant beds)
- Separate bedroom
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Desk chair
-
Suite (Master)
1 King Bed
1356-sq-foot soundproofed room, balcony with garden views
Layout - Bedroom and living room
Relax - Indoor private hot tub
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, twin sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Separate living room
- Private spa tub
- Free cribs/infant beds
- Separate bedroom
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Desk chair
-
Suite (River Jump)
2 Queen Beds
640-sq-foot soundproofed room, balcony with river views
Layout - Separate living room
Relax - Indoor private hot tub
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, single sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Separate living room
- Private spa tub
- Free cribs/infant beds
- Separate bedroom
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Desk chair
-
Family Suite, Oceanfront
1 King Bed
624-sq-foot soundproofed room, balcony with beach and ocean views
Layout - Bedroom and living room
Relax - Indoor private hot tub
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, twin sofa bed, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - LED light bulbs
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Separate living room
- Private spa tub
- Free cribs/infant beds
- Separate bedroom
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Desk chair
-
Junior Suite Ocean Front
This double room has a balcony, satellite TV and bathrobe. Please do consider that the rate for children is not included, children must pay at the check in.
Max Occupancy: 3 (3 Adults)
- Air conditioning
- Alarm clock
-
Suite (Garden Spa)
1 King Bed
640-sq-foot soundproofed room, balcony with garden views
Layout - Bedroom and living room
Relax - Indoor private hot tub
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, single sofa bed, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - LED light bulbs
Need to Know - No cribs (infant beds) available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Separate living room
- Private spa tub
- No cribs (infant beds)
- Separate bedroom
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Desk chair
-
Suite (River Spa)
1 King Bed
640-sq-foot soundproofed room, balcony with river views
Layout - Bedroom and living room
Relax - Indoor private hot tub
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, single sofa bed, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - LED light bulbs
Need to Know - No cribs (infant beds) available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Separate living room
- Private spa tub
- No cribs (infant beds)
- Separate bedroom
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Desk chair
-
Room, Oceanfront (Swim-up Adults)
1 King Bed
624-sq-foot soundproofed room, balcony with beach and ocean views
Layout - Separate living room
Relax - Indoor private hot tub and swim-up room access
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, single sofa bed, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - LED light bulbs
Need to Know - No cribs (infant beds) available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Separate living room
- Private spa tub
- No cribs (infant beds)
- Separate bedroom
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Desk chair
-
Suite River Adults
1 King Bed
640-sq-foot soundproofed room, balcony with river views
Layout - Bedroom and living room
Relax - Indoor private hot tub
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, single sofa bed, and laptop-compatible safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - LED light bulbs
Need to Know - No cribs (infant beds) available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Separate living room
- Private spa tub
- No cribs (infant beds)
- Separate bedroom
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Desk chair
-
Suite Ocean Front Adults
This double room features a balcony, air conditioning and seating area. Please do consider that the rate for children is not included, children must pay at the check in.
Max Occupancy: 3 (3 Adults)
- Air conditioning
- Alarm clock
-
Junior Suite
This suite features a balcony, seating area and tile/marble floor. Please do consider that the rate for children is not included, children must pay at the check in.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Sofa bed
- Adapted bath
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Suite
The hot tub and sauna are the standout features of this triple room. The spacious triple room offers air conditioning, a mini-bar, a terrace with river views as well as a private bathroom boasting a bath. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Alarm clock
- Sauna
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Sofa bed
- Adapted bath
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Suite with Spa Access
The triple room offers air conditioning. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Air conditioning
- Private bathroom
- Alarm clock
-
Suite with River View
This triple room features a hot tub. The spacious triple room offers air conditioning, a mini-bar, a terrace with river views as well as a private bathroom boasting a bath. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Sofa bed
- Adapted bath
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Quadruple Room
The quadruple room features air conditioning. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Air conditioning
- Alarm clock
-
Suite
This suite has a private bathroom and air conditioning. The unit has 3 beds.
Max Occupancy: 4 (3 Adults)
- Air conditioning
- Private bathroom
- Alarm clock
-
Quadruple Room
This double room features a balcony, air conditioning and mini-bar. Please do consider that the rate for children is not included, children must pay at the check in.
Max Occupancy: 4 (3 Adults)
- Air conditioning
- Alarm clock
-
Swim Up Ocean Front
This double room has a balcony, air conditioning and bathrobe. Please do consider that the rate for children is not included, children must pay at the check in.
Max Occupancy: 3 (3 Adults)
- Air conditioning
- Alarm clock
-
Suite Garden
This double room has a balcony, mini-bar and sofa. Please do consider that the rate for children is not included, children must pay at the check in.
Max Occupancy: 4 (3 Adults)
- Air conditioning
- Alarm clock
-
Suite Ocean View
This double room has a balcony, hot tub and seating area. Please do consider that the rate for children is not included, children must pay at the check in.
Max Occupancy: 4 (3 Adults)
- Air conditioning
- Alarm clock
-
Swim Up Garden View
This double room features a balcony, bathrobe and seating area. Please do consider that the rate for children is not included, children must pay at the check in.
Max Occupancy: 4 (3 Adults)
- Air conditioning
- Alarm clock
-
Junior Suite with Sauna
This luxurious triple room offers a hot tub, a spa bath and a sauna. A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are featured in this spacious triple room. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Alarm clock
- Sauna
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Sofa bed
- Adapted bath
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Hand sanitiser
-
Quadruple Room
The quadruple room provides air conditioning. The unit offers 1 bed.
Max Occupancy: 4 (3 Adults)
- Air conditioning
- Alarm clock
Guest Reviews
- Peña (10/5): - Todo estuvo excelente El servicio, no estuvo a La altura del hotel
- Martin (10/5): Aventura - Impecable la infraestructura linda Algunos personas q atienden son muy directos en sus respuestas a incomodan .
- James (10/5): I stayed there for one night at first. I liked it that much I ended up staying for the duration of my holiday. I was sta - It would be to long to name everything that I liked about the property everything was amazing I do not have any complaints
- James (10/5): -
- Martin (10/5): -
- Erica (10/5): Las mejores vacaciones de mi vida. - Toda la experiencia, desde el check in, hasta el mismo check out. Todo me gustó.
- Wagner (9/5): -
- Carolina (5/5): -
- Sandra Arlet (9/5): -
- BERMUDEZ (10/5): -
- juan pablo (1/5): Mala experiencia - Nada Falta de Higiene
- Geoff (8/5): We love Xcaret but are unsure if we will return, may be time for a new adventure due to the crowds and lack of reservati - 8th visit. It's very nice and clean. Overly crowded due to the new section making it very difficult to eat dinner at a reasonable time. It was also not possible to make advance reservations which was disappointing even though we inquired 30 days before arrival which is their rule.
- Alfonso (9/5): - Todo
- Humberto (10/5): -
- Marcio (5/5): Hotel lindo. estrutura excelente. Mas péssima comunicação. Concierges muito ruins, podendo deixar IA - Estrutura exemplar. Fantástico. Nunca vi um hotel tão grande e tão bonito. Bem cuidado no meio de um ambiente natural fabuloso misturado com estrutura construída lindíssima. Restaurantes excelentes para todos os gostos. Atendimento horroroso. Não condiz com a estrutura física e local maravilhoso. Extremamente desorganizado do início da reserva ao final. As pessoas não conversam entre sí. A confusão começou muito antes da chegada. Precisei fazer a reserva 3 x para conseguir. Sobre a falsa tentativa de pagamento nos meus cartões, que pela administradoras do cartão e bancos, nunca foram nem tentadas. Mesmo mudando os cartões. Precisei entrar em contato com o Booking e com o hotel para resolver, sendo que este só resolveu com o envio de um link de pagamento a parte pelo hotel sob o risco de fralde. Posteriormente foi muito difícil qualquer contato ou qualquer resposta do hotel. Difícil a confirmação e o pagamento realizado. Mais difícil ainda qualquer contato com o hotel e concierge. Queríamos tentar organizar tudo e deixar reservado, mas nada. Já na véspera da ida, minha esposa conseguiu algumas informações, mas totalmente desencontradas. Chegamos sem conseguir reservar nenhum parque ou restaurantes. Assim que chegamos, e ficaríamos por 1 semana, sentamos para conseguir organizar tudo. Mais de 2hs tentando organizar. Os restaurantes que não precisavam reservar, e poderia ser feito quando chegasse, já tinham dois recomendados por amigos que estavam lotados por pelo menos 20 dias, sem darem qualquer solução. Aliás, o que nunca fizeram foram dar solução em qualquer problema. Reserva realizada no restaurante, não aparecia na reserva do concierge. Sendo que a reserva em alguns restaurantes, tinham locais e formas diferentes e nunca foram oferecidas ou informadas pelo concierge, descobrimos quando chegava para jantar e tinham outras opções de serviços especiais e que não podíamos optar ali. Chegaram a fazer uma reserva num restaurante e dar opção escrita em um papel (pequeno e irrisório) um horário, com intervalo de chegado em até 30 min, mas ao chegar fui informado que não tinha mais vaga pois tinhas apenas 15 minutos e perdemos a reserva ( com duas crianças famintas). AINDA TEM OS PARQUES
- Sarah (10/5): Excellent family hotel - We travelled with 2 children (8 and 12) and it was amazing. The service is incredible, food, drinks. Everthing is included, all the trips you can do are amazing. There's a huge variety in pools, roof top pools, slides etc. The beach isn't amazing, that is the only downside. The beach is very rocky. All the restaurants are fabulous, and there are enough a la carte restaurants to choose from without getting bored. It is expensive, but everything is included. Worth the price!
- Geonhalee (10/5): -
- Rachael (10/5): Fabulous time at Xcaret Hitel - Spotless and stunning!! Very crowded, and quite long bus rides to and from Xcaret considering the distance.
- Marco (10/5): - Las instalaciones Horarios restringidos en algunas actividades, y altos cargos por faltar a reservaciones de restaurantes, tienes que cancelar con al menos 24 horas y tienen cero tolerancia. Aun si quieres cancelar con 12 horas de anticipación.
- Aline (10/5): Super séjour! Merci - Confort. Nombreux restaurants. Piscines incroyables. Le fait de devoir réserver certains restaurants plusieurs jours à l’avance.
- Lucy (9/5): Magical place with new things to discover at every turn - Incredible facilities for the whole family. Super clean and beautifully decorated. The rooms had good storage and were very comfortable. It was frustrating that there were no reservations left in the restaurants when we arrived so we were limited where we could go for dinner as we were there for Easter break so the hotel was full!
- 4a61e2efa7d4723c067f8f41680c1fd7 (10/5): -
- 1bf67e25223a72f5cd4a8a2bac388847 (9/5): -
- 976162a9534871082becb9b9a4fee7b9 (7/5): A great vacation, but if things go wrong, their management is not great at fixing them - The physical space of the hotel was amazing. The pools and restaurants were great. The access to a portfolio of parks is unmatched. It rained into our room and flooded multiple areas on the first night, and the response and efforts to fix it were disappointing. The check in takes forever after a long day of travel, and the staff sometimes get little logistical things wrong (i.e., not knowing the correct time for your airport shuttle) that make you wonder about how well the place is run.
- ba1b4a388f8071b2c3a7af66173c98d1 (10/5): - The smell the food Seems new hire staff aren’t as friendly as I when back 2022
- ba1b4a388f8071b2c3a7af66173c98d1 (10/5): -
- de48ef09c54a71c500681afff7b1fca8 (10/5): -
- Caroline (10/5): -
- SEBASTIAN (9/5): Volveria con unos ajustes - Las instalaciones del hotel estan muy bien conservadas, el personal es cordial, sin embargo hay muchos momentos en que intentan ofrecerte nuevos planes turisticos lo que te hace perder tiempo, asi que les recomendaria que busquen otro espacio para ellos, ofertas on line, opciones de que los huespedes pregunten si estan interesados. Les pedi de varias formas, on line, personalmente que mis invitados quienes son mis sobrinos y estaban de cumpleaños tuvieran la opcion de su pastel y decoración en el cuarto como ellos mismos lo ofrecen y nunca fue posible, de verdad les falta mucho en este tipo de logistica que no es un aspecto menor.
- Elienai (4/5): - My favorite part was spots for taking pictures and the availability of transportation I upgraded my room to an adult area paying extra yet I had children passing in front of my room and the Butler that comes with them upgrade did not do their job yet I have to pay additional for services that I did not receive.
- Andres (10/5): - Todo! La habitación espectacular y la amabilidad extrema de su gente
- Ivonne Marin (10/5): - La segunda sección del hotel está de 10 Está excelente todo
- Susie (7/5): Great stay in a beautiful setting - The hotel is beautiful, well maintained with lots to do. The park access is great. We enjoyed xcaret park and Xplor. Restaurants, pool areas, beaches and coves very good. The facilities are really great here. Very easy to get drinks in the bars. It’s huge and very easy to get lost and not find what you’re looking for. Signage isn’t great but staff help as much as possible with pointing you in the right direction. It’s like a maze. We were there at peak time so get there early for everything or queues build up - restaurants, parks etc. Sunbeds by the pools were all taken by 8am and on the beach by around 9am. We also had a problem getting enough still water in the room and had to ask multiple times.
- Miriam (10/5): -
- Nuria Camila (10/5): - Exceptionally good
- Nuria Camila (10/5): FANTASTIC EXPERIENCE - Everything is perfect from the moment you arrive til the moment you leave
- Alejandro (3/5): - That the parks are included on youre stay They made us pay extra $2,400 and they turn off a/c at night 🌙 it was really hot 🔥 🥵 we have to shower almost 4 times a day
- AYING (10/5): -
- NikHaliza (9/5): Beautiful hotel w great parks but they need to improve their communication and organization. - Beautiful grounds. So much to do. We went to xcaret park, xplor fuego and xenses - all wonderful. No response to our calls or emails to reserve restaurants and activities. Very strict policy on cancellation of restaurant reservations. Bussing to parks took patience- there was always confusion. There should be more availability for walk in to restaurants. Buffets though good get tiring quick.
- Frédéric (8/5): -
- Sergio (10/5): -
- Sergio (10/5): -
- Jennifer (9/5): Mind blowing resort, ideal for active adults and families of all ages. - This is the one of the most incredible hotels and unlike anything we have ever been to. The grounds are mind blowing; there are some busy, lively areas but there and so many quiet little nooks. There are so many pools and places to sit, bars everywhere, My sons enjoyed the water slides immensely. The restaurants are wonderful. Predominately Mexican, which was lovely to be at a place which celebrates its culture (the kids ate fries once :) The Asian restaurants were excellent too. Our room was amazing and our butlers, Bani, Betty and Juliette were fantastic. 99% of the staff were friendly and helpful. The wildlife everywhere - iguanas and coatis. We saw monkeys one day. And no bugs to speak of. The included parks are fantastic; we visited Xcaret Park, Xel-Ha and Xenses. Arranging reservations prior to arriving was painful (the communications were non-existent) and then we didn't get most of what we wanted. However, this didn't matter, as what we did get was great and our butlers arranged additional reservations. The check in was absolutely horrific. 1 1/2 hours and the member of staff was so rude (he was the only bad member of staff but I think their check in is notoriously bad). Getting water for the room was a problem but our butlers did try their best to resolve this. There were a lot of queues when the hotel was really busy but this calmed down. Not having a beach but we were fully aware of this before visiting.
- MARIO (9/5): - Todo espectacular. Todo perfecto.
- Michelle (10/5): -
- Andre Luiz (10/5): Um dos melhores resorts all inclusive para famílias do mundo! - Hotel é impecável! Instalações super novas com arquitetura nota mil. Muitas opções de restaurantes de excelente qualidade, acesso aos parques muito fácil e sem nenhuma burocracia. Necessidade de reservar restaurantes
- Michelle (10/5): -
- Andrea (10/5): -
- Kacper (10/5): -
- Jerrell (9/5): -
- Oleg (10/5): -
- Nicolas (10/5): -
- Christy (10/5): -
- Monica (9/5): Would definitely return to enjoy the resort more as we did all the park activities - Food No shows on site. Family night events in open areas are usually great after dinner but there were none.
- MARIO (10/5): - Todo magnífico Nada
- Sergio (10/5): - Todo, excelente las instalaciones y el personal siempre dispuesto ayudarte Me gustó todo
- Lauro (10/5): - Instalações, em geral Fila para conseguir mesa para o café da manhã, em alguns horários
- Marina (9/5): Un hotel que da tranquilidad - Lo más destacable es la amabilidad del personal Ana y Juan Pablo de recepción súper amables La ubicación del hotel también es muy buena El primer día de alojamiento nos dieron una habitación al lado cocina , sin vistas y ruido de cocina . Pero muy amablemente nos cambiaron a la noche siguiente a un bungalow con vistas y apartado del ruido
- Fábio (8/5): -
- Debby (10/5): -
- Dana (8/5): Great facilities and food and friendly staff, but much to be desired in terms of room service - Great facilities and food and friendly staff There was inexistant service when we needed anything by phone to our room whether it was replacing water, or to clean dirty bathroom when we arrived. Extremely weak water pressure despite the fact that our servicemen tried to fix it two days later.
- Juliana (10/5): An unforgettable, luxury experience that perfectly combines nature, adventure, and relaxation. - Everything about this resort exceeded our expectations. The property is absolutely stunning, surrounded by nature, rivers, and beautiful architecture that makes you feel like you’re in a paradise. The rooms were spacious, spotless, and very comfortable. The staff was incredibly kind and attentive, always making sure we had everything we needed. The food was outstanding — so many high-quality options at every restaurant. Having access to all the Xcaret parks made the experience unforgettable and completely unique. Transportation to and from the parks was seamless and very well organized. Honestly, there was very little not to like. If anything, the resort is so large and offers so many activities that it can be hard to fit everything in during a short stay — we wished we had more days to enjoy it all.
- Ana Rosa (9/5): Uma agradável surpresa!!!! - O Hotel é um espetáculo! Tudo feito para sua diversão, com instalações de qualidade e fartura na alimentação e mimos de quarto. Restaurantes ótimos, embora com dificuldade para reservas. Como só podem ser feitas pelo concierge, sugiro faze las logo após o check in. Se algo pode melhorar, seria um indicativo de tudo que se pode fazer no hotel, pois o local é imenso e não há placas indicativas de cada atração. Ex.: Descobrimos só no último dia que há um transfer de barco do hotel para o Xcaret.... Muito agradável por sinal. Primeira noite mal dormida. Colchão afundado. Tive que pedir a troca no dia seguinte. Controle remoto da TV não funcionava. Foi trocado mas também não funcionou. A recepção não atende telefone, de forma que o deslocamento é grande até a recepção. Ficamos 4 dias sem TV.
- YONGSU (9/5): So good - Hotel, restaurants, parks WiFi connection and mobile app
- Guilherme (5/5): Hotel bom, mas abaixo do que se relata. Serviço sofrível. - Serviço PÉSSIMO. Pessoas mal humoradas e mal educadas. Concierge péssimo.
- Antonio (10/5): Can’t miss, a must go for families! - Outstanding hotel, natural beauty mixed with great services and facilities, a must The check in process was confusing and long, despite the fact that I had submitted everything in advance.
- Rodriguez (10/5): -
- Marichel (10/5): Increíble. - las instalaciones, los detalles, las actividades, la arquitectura, el diseño, la comida, Que para algunas de las actividades hay que reservar con el personal y siempre estan muy ocupados y no te ayudan rápido y te quedas sin espacio en restaurantes o en parques.
- Tatyana & Konstantin (10/5): - Pictures of resort don't do justice for this place. Everything is beautiful and comfortable. Can't wait to come back. I wish we were staying longer and explore resort more.
- Rachel (2/5): -
- Paula (9/5): -
- Yael (8/5): Room was good , I don’t like that no booked water provided . Stuff not property trained like in luxury hotels. We all go - I like rooms ,we were first in our room In Mexico 2 I don’t like that it is no bottled water or fans on the property
- Steffani (8/5): Enjoyed Beautiful property but still under construction, was loud and staff not trained yet. - Beautiful property! Pools and rooms beautiful! Food was good for all inclusive. New addition not completed yet and very disorganized. Loud if staying in a building still under construction. Would be a fabulous stay if was completed and staff was trained. Staff was not knowledgable and not helpful.
- Steffani (7/5): Beautiful but overpriced if still under construction. - Property is gorgeous with tons to do They are still under construction. lots of noise, workers, and lots still closed. Staff not fully trained which caused much frustration. Our vacation was significantly affected because the resort isn’t fully finished. Please wait and confirmed the resort is 100% complete before you go.
- Veneranda C. (1/5): Fraude - Lo que me gustó del alojamiento fue la comida y el tema de la cultura mexicana Que no era calidad precio,el jacuzzi estaba sucia y tenía moho,además de que las sábanas olían mucho a humedad y el sofá también,el servicio a la habitación era con una espera de 2 horas y para poder entrar a los restaurantes que no tenías que reservar tenías que hacer fila y en los que tenías que reservar para poder entrar nunca tenían espacio además de que no disfrutamos de algunas atracciones de los parques por qué no tenían ya reservas y las mejores actividades tenias que pagar por ellas cuando supuestamente es todo incluido! También los pasillos llenos de agua sucia y casi resbalo ,muy peligroso y muchos desperfectos en el hotel. Para ser un hotel 5 diamantes y tan caro !! No puede ser posible esto!
- Jacqueline (9/5): -
- rivera grassi (10/5): -
- FERNANDA (10/5): -
- Yajaira (10/5): ESPECTACULAR - Nos atendieron como reyes
- PATRICIO (10/5): -
- Pamela (10/5): - Hermoso realmente y excelente servicio. El único problema que reservar mediante Booking no es una buena idea ya que siempre dan prioridad en reservas de restaurants y tours cuando lo haces directo con ellos. Por booking ni si quiera te hacen caso a tus correos yo envié con 1 mes mi itinerario y ni caso hicieron llegue alla y no tenia ni reservas ni nada.
- Francisco (10/5): ESPECTACULAR. - Increíble. Todo espectacular. Los restaurantes exquisitos. Las habitaciones más que cómodas con muchas amenidades. Salitas para niños pequeños muy buenas. Valió la pena cada segundo y cada peso Nada
- Edwim (7/5): - Las instalaciones y la comida El servicio del cuarto no estuvo del todo bien, no hacían refill de las bebidas y los consumibles
- Ronaldo (7/5): Sensacional pela infra do resort, poderia ser excelente se o serviço da equipe fosse melhor . - Design impecável , quarto super confortável Pecam com serviço, de um 5 diamantes se espera um nível de que não entregaram. Luz da varanda que não liga, jantar agendado para 10pm e cozinha fecha 10:30pm. Falta de copos no café da manhã …
- PATRICIO (10/5): -
- Catalina (10/5): Muy buen hotel. Vale la pena - La comida espectacular, la ubicación, las instalaciones, los servicios incluidos, los parques. Las actividades. Buen servicio. Staff muy amable Al llegar a hacer check in, tuvimos que hacer fila 45 minutos. Después tuvimos que hacer otra fila en conserjería para activar el chip. Eso es poco práctico e incómodo. Aparte de esto, la reserva era por 2 adultos y un niño… pero cuando llegamos nos dijeron que estaba solo por 2 adultos, y nos tocó pagar un adicional que no teníamos previsto.
- Carlos (6/5): Unlikely to return soon, usually would leave with that feeling of even wanting to leave.not this time. - Property is amazing, loved everything on the new build. Staff in night life, reserved restaurants and Maquinitas bar was another thing they were so nice. Of course their parks are a Plus also. staff is very unprofessional. I visited several times and can definitely say this year was not the greatest, from staff in the lobby being extremely pushy with decisions to staff in the restaurants never attending until we Had to ask for something. Just didnt feel welcoming. Also went through an unlikely experience from one of our neighbors and that was unresolved through our stay.
- RICHARD (8/5): Family Stay to Celebrate 60th Birthdays with Adult Children - The quality of the room, the food and restaurant service is all very good. The architecture and design and quality of the complex is incredible. The ease of getting free transport to theme parks is very good. The theme parks are great for all ages from small children to adults and our experience at queuing for most popular attractions was max 40 minutes. Beware booking through Booking.com as check-in for all rooms, except Adults only Fuego block, is stressful and reception staff not the best, they told me booking a twin room, is only subject availability . We booked a twin room for adult children, they were given a double room initially and told that sofa bed would be made up but this is not good enough with the money you pay. Eventually they were given a twin room in the new section of the expanded hotel complex which which is now massive with another 900 rooms added that totals 1800 and was a 20 minute walk from our room on the sea front. The room servicing standards had dropped with some days our room not made until 7.30pm and water not restocked. This was our second visit to the hotel within a year and although the facilities are not over crowded it is essential to prebook restaurants and activities 30 days prior arrival otherwise you will queuing for a table in the evening. Download the App as this is the only way of finding out what entertainment is on and where. Also be prepared for lots of walking and steps , although there are elevators in most locations.
- Carla (2/5): Nunca mais voltarei. Tudo lotado e com muita fila pra comer!! - Estrutura do hotel muito bonitas e imponentes. Piscinas, arquitetura, construções, tobogãs. Restaurantes LOTADOS e praticamente sem lugar nas cadeiras de praia e piscina. Divulgação e avaliações anteriores muito diferentes do que encontrei. Tive que comer no buffet Mercado todos os dias porque todos os restaurantes que tentamos não tinham disponibilidade. Pegamos fila quase todos dias de 20min ate mesmo no Mercado no cafe da manha pra poder sentar! As filas iam ate o final dos corredores… pegar fila pra tomar cafe da manha num all incusive que se diz de luxo é um absurdo! Lotaram o hotel alem da capacidade de alimentação… Comunicacao péssima com hotel. Nao me mandaram a lista para reservar os restaurantes com antecedencia e, quando mandaram, ja nao tinha mais praticamente nada. Tentei contato para resolver com uma questao com a minha reserva por telefone e email mais de 3 vezes, e nao me responderam. Enfim, foi MUITA DOR DE CABECA. Não voltarei, infelizmente.
- Araceli (10/5): -
- Liu (8/5): -
- Angela (10/5): -
- Gustavo (8/5): -
- Justin (8/5): -
- Lenin (9/5): -
- Amanda (10/5): I only scratched the surface on what to do and would love to come back! - Impeccable amenities, abundance of things to do, incredible food The buses ran late or not at all, the good to go through for dining reservations and activities could be streamlined.
- Carlos (10/5): -
- Tiago (10/5): - Incroyable l’hôtel
- Adriana (8/5): This trip was amazing excellent for families felt safe its a beautiful place to go - It was easy to get transported to the parks and back The room service was great I didn't kike that there was so much noise really early around 6 7 am and construction banging all morning hammering
- Lilit (9/5): - Everything New building is too far from the beach
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