Sunbay Resort
Location: 4810 Central Avenue, Hot Springs, Arkansas, 71913, Hot Springs, US
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Relaxing Outdoor Pool and Picnic Area: Enjoy a refreshing dip in the outdoor pool or unwind in the peaceful picnic area.
Delightful Dining Experience: Indulge in a satisfying meal at the hotel's restaurant and cap off your day with a drink at the cozy bar/lounge.
Convenient Amenities: Benefit from complimentary Wi-Fi, laundry facilities, and free self-parking for a hassle-free stay.
Escape to Sunbay Resort in Hot Springs for a memorable getaway. Book now to experience comfort and convenience at its best.
Important Information
- The property is professionally cleaned.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 10:00 AM
Instructions: The front desk is open during the following times:
- Monday - Thursday: 8 AM - 7 PM
Amenities & Facilities
- Free WiFi
- Designated smoking area
- Wheelchair accessible
- Picnic area
- Elevator
- Wheelchair accessible parking
- Playground on site
- Free self parking
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
- Well-lit path to entrance
- Pool hoist on site
Rooms Available
-
Classic Condo, 2 Bedrooms, Jetted Tub
3 Twin Beds
Layout - 2 bedrooms, living room, and dining area
Relax - Fireplace
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Fireplace
- Oven
- Stovetop
- Wheelchair accessible
- Jetted bathtub
- Ceiling fan
- Separate dining area
- Free WiFi
- Bedsheets provided
- Wheelchair-width doorways
-
Classic Room, 1 Bedroom, Kitchen
1 Queen Bed and 1 Double Sofa Bed
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Air conditioning
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Oven
- Stovetop
- Wheelchair accessible
- Jetted bathtub
- Ceiling fan
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Wheelchair-width doorways
-
Classic Villa, 1 Bedroom, Jetted Tub, Lake View
1 King Bed and 1 Double Sofa Bed
Balcony with lake views
Layout - Bedroom, living room, and dining area
Relax - Fireplace
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Kitchen with stovetop, oven, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Iron/ironing board (on request)
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Fireplace
- Oven
- Stovetop
- Wheelchair accessible
- Jetted bathtub
- Separate dining area
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Wheelchair-width doorways
-
Classic Studio, Kitchenette, Partial Lake View
1 Double Murphy Bed and 1 Double Sofa Bed
Features a private balcony
Layout - Living room and dining area
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Kitchen with stovetop, oven, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Air conditioning
- Kitchenette
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Oven
- Stovetop
- Wheelchair accessible
- Separate dining area
- Free WiFi
- Bedsheets provided
- Wheelchair-width doorways
-
Classic Studio, Multiple Beds
1 King Bed and 1 Queen Bed
Internet - Free WiFi
Entertainment - Satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Air conditioning
- Private bathroom
- Heating
- Satellite channels
- Wheelchair accessible
- Free WiFi
- Bedsheets provided
- Wheelchair-width doorways
-
Classic Villa, 2 Bedrooms, Jetted Tub, Lake View
1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
Balcony with lake views
Layout - Bedroom, living room, and dining area
Relax - Fireplace
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Kitchen with stovetop, oven, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Fireplace
- Oven
- Stovetop
- Wheelchair accessible
- Jetted bathtub
- Ceiling fan
- Separate dining area
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Wheelchair-width doorways
-
Classic Room, 2 Bedrooms, Kitchen, Lake View
1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
Balcony with lake views
Layout - Bedroom
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Kitchen with stovetop, oven, dishwasher, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a bathtub or shower
Comfort - Air conditioning and heating
Accessibility - Wheelchair accessible
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- TV
- Air conditioning
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Oven
- Stovetop
- Wheelchair accessible
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Wheelchair-width doorways
Guest Reviews
- Richard (10/5): - A real nice place with great water views and the most pleasant and helpful staff
- David (10/5): - I will keep coming back.
- Patience (8/5): - It was a wonderful experience! Great place to stay! Great view, relaxing, clean! Only issue was only 2 burners worked (one half worked) and we saw a couple of bugs around stove. But it was still worth it.
- Dianna (10/5): - all good
- Leo (10/5): - Great
- Dong (10/5): - Love it. Will return
- Caronda (8/5): - Setvice was great, even with a 2am checkout. Rooms was great, except for bed. Mattress felt like a boxspring. Facilities were great!!! Beautiful view, kids loved pool laundry situation was wierd with you havibg to take towels to laundry to receive more, but would stay again if i had a different mattress
- Beverly (10/5): - Nice
- rodlwatson (8/5): Outstanding Location, but some Bad Circumstances - We really enjoyed our stay at this facility, however there were some issues that need to be addressed: 1. We booked a 1-week stay from Monday to Monday through RCI. However when we arrived at the resort, we were told that their weekly stays were Friday to Friday and Sunday to Sunday. Therefore, we were forced to move to a difference building on Friday. This was an enormous inconvenience and to both me and my guests. We had to checkout by checkout-time and then wait until check-in time before being assigned a new suite. In addition, the suite that we moved from was never reoccupied for the remainder of our stay. 2. Though the rooms were very clean, the ceiling fan was covered in so much dust, it was actually hanging from the blades. Also, carpets were badly stained in places. 3. There is no housekeeping service during the week. Guests are required to take out there own trash each day if needed, and also take dirty towels and washcloths to the office to exchange for clean ones. 4. At checkout, they require that you strip the beds, place dirty sheets in a provided laundry bag, take out your trach, and then load and start the dishwasher.
- gkaufmann_com (2/5): The Good, Bad, and Ugly - I own two timeshares for the past 30 years. I am assuming I have the worst room in the resort, I should hope not all units are like this. I asked to not be placed in building C but was told they are all booked. Building C is behind building B with great porch views of building B and their parking lot. The building is on a hill, and there are very many rickety wood steps (guessing about 50 feet) leading down to the main reception building with the pool. I would not go on those steps again. Having to drive the car to the reception area and the pool was very inconvenient. GOOD - Checkin was easy, bed is comfortable, furniture is nice. There are ceiling fans in the bedroom and living room. Small 32 inch TVs in the bedrooms and living room. There is a fireplace surrounded by mirrored walls. Our unit had a washer and dryer. Nice tall posters on the bed - but I could not see the TV when lying in bed. BAD - Popcorn ceilings, shower barely warm, and cheap cabinets from the 70's. Very dark - dark brown furniture, big dark wood dining table, darker floor, and dark brown bead board type of paneling. Porch had two black chairs and a white table, white lounger, and 3 white chairs making it a bit crowded). Two of the white chairs and the lounge were broken. In addition there was a spindel missing on the wood railing the could easily allow a child to fall two stories to the parking lot below. The porch was not swept with lots of debris in the corners. UGLY - kitchen, dining room, and bathrooms had this very dirty, uneven, brown flagstone tiles with black grouting. They not only looked filthy and stained, the corners were discusting. they looked like people had been walking and dumping things on the floors for 50 years and they gave up trying to clean them. Apparently they do not seal the stones or do anything to make them less purous. In the master bedroom there was a section with the sink and a huge 2 person whirlpool. That would have been ok - but when putting in the big whirlpool it only left less than 3 feet wide for the room with the toilet and a few inches more for the shower. Sitting on the toilet, feet on the dirty field stone floor, I actually had to lift my arm to get the toilet paper off the roll. The master bathroom is disgusting, the other bathroom in the other bedroom was bigger with only partial flagstone and some carpeting.
- Don1322 (6/5): Clean, but "dated" - The staff was kind and very helpful. The rooms were very clean, but the "resort" itself doesn't seem to have been updated since perhaps the 1980's. The halls were very run down looking. They haven't even bothered to update any of their signage (even the elevator certificates were expired).
- santhoshsonti (2/5): Terrible customer service - Michelle - There was a power outage on the day we are supposed to check-in on May 16th of 2025. Michelle says only Judy takes care of third party reservations. Judy is out sick for over 3 weeks so I asked for Judy's manager and I get a cold shrug. Michelle says, it's an act of nature we weren't able to check you in cause our machines didn't work due to power outage so we won't issue refund. How was DoubleTree right across able to check me in? GENERATOR - yes as simple as that. Now they wanna steal my money because they did not have a generator to check me in. Michelle is super rude and doesn't transfer my call over to the supervisor after asking multiple times on multiple calls. All she has to say is speak to Judy (who's in the hospital). How can a report be operated on ONE person for Third party?
- Mingming (10/5): - Nice lake view. Walking yo the dining restaurant. Nice pool.
- ROADTOAD (6/5): SunBay Resort May 2025 - Stayed in C11. Unit Very dated. Wood rot on back patio area. MX responded ASAP for a bad water valve in Master Bath. Way To many mirrors and glass in LR and Bedrms and master bath. . Did not use Jacuzzi. Great front desk ladies, Ms Shelia and Ms Monique. Washer and Dryer is a plus. Kitchen small compared to others. Our bed was very comfortable in the Master. TV was average 32"? Both bedrooms had TVs. and one in LR. It was a comfortable unit. I see no way these units can be updated without considerable expense. We split the weekly rent with Friends. This made it even more attractive. Location is perfect. Close to all to see and do in Hot Springs, AR. Ice machines on 2nd and 5th floors of the main building. Pool was very nice, Hot Tub was great, plus free ice cream sundaes every Thursday in their activities room. Rented via the Armed Forces Vacation Club. The Bath houses were excellent. Across the street was Bubbalou's Burger and Fries. For a tourist spot this place has great prices.Burgers, $6, fries $4, Tall Boys Modelo Beer $5. Hot dogs $5. Alligator Farm was kinda "Hokey". Feel bad for the Two Timber Wolves there, They should be in Yellowstone. Gangster museum is a must see. very Interesting with what all that went on in Hot Springs back in the day.
- 967josephk (2/5): Never stay here again - Very old, out dated and in disrepair. I am surprised that RCI still maintains a presence here. The carpeting is filthy; full of stains, tears and holes. The furniture is very old and worn appearing to have been bought in a yard sale or picked up on the side of the highway. The room we stayed in was designed to sleep eight but could only sit three in the living room. There was only one end table and a coffee table so plan on setting your drink on the floor. I could go on and on but other people have painted a better picture with their reviews. I believe this place has RCI rooms that are crappy for those of us that exchange and other nicer rooms for overnight paying guests. This is the second worst place that I have stayed since being and RCI member for over 20 years. I am disappointed with you RCI for allowing this to happen. The one highlight of this facility is the hot tub. We used on the first night and enjoyed it very much. The next day they shut it down in order to paint it. I guess they do not want RCI members to enjoy their stay.
- kevin (10/5): - Amazing property. The decor is dated, but everything and everyone was delightful. Would definitely recommend and will definitely return.
- Kevin (10/5): - Good stay.
- Joy (6/5): - It was confusing, there is a restaurant and a hotel in the same building. Its good for stop and go. There are good restaurants around the building.
- Chelsey (10/5): - The playgrounds for the kids were great, the views and size of the property were perfect for our family.
- Gweneshia (10/5): - Room key issues
- Linda (6/5): Easter Weekend disappointment. - Well it wasn't a good two night stay to have 2 children in with the hidden bed which was new to me i have never in all my life of staying out ever got something like this. it was like 3 feet from kitchen counter top to the other side of the wall. bathroom ok. It wasn't advertised the same as it was actually. no pool for the children and i was told yes we have a pool year round at 84 degrees. I left a bag with my beach towels in it that i had put away and didn't use due to no pool. realizing I had left them after I got home called and was told they weren't there. Very disappointed. It's just not modernized when you get off the elevator it looks disappointing with the ash trays still on the walls from way back and just old looking. Will probably not be staying there again. Even in the other rooms where I had a friend with two beds not even a microwave or small refrigator.
- Ross (10/5): - The front waterfall and goldfish pond.
- Dorothy (10/5): - This is a very beautiful and well maintained property. The staff\employees are very friendly and accommodating. I definitely will come back and recommend this resort to family and friendly.
- Chrishane (10/5): - From the jump the staff was super resourceful, they kept us informed on the best places in the area to go the accomodations of the facility where perfect I will definitely be going back.đ
- Nicholas (2/5): - We returned for the night Friday and was locked out of our room till almost 2:00 am.
- Amanda (2/5): - Bedding was dirty Floors dirty Bathroom dirty No refrigerator
- Jeremy (10/5): - Absolutely amazing we want to stayban entire week next time. Huge two bedroom unit amazing space in family room amazing views and pools. Just amazing!!!!!
- Eddie (10/5): - The front desk manager and staff were great!
- Kimberly (10/5): - The property was great. The staff were all attentive and making sure the guest had parking spots. The rooms are nice and relaxing. 10/10
- Henry (8/5): - These are condos. They are a bit dated but comfortable. Great view of the lake. A couple of air condition issues. Great staff at the front desk. Excellent Security (Chase)! The restaurant is convenient and the chicken fried steak and grilled chicken alfredo are excellent! Free washer and dryer down the hall. Towels are not automatically replaced, so you have to take the dirty ones down to the attendant yourself to have them replaced with clean ones.
- dburke198 (6/5): View - This was the last time we will be staying there. The steps going down was not Lit, lit making it hard to see the step.
- Lamar (8/5): - We enjoyed our stay. Perfect location! The property is old and could use some updates. Good enough for the price
- leona (10/5): - The staff wa super nice, the ease & convenience & accessibility finding the property The view from my room was spectacular đ
- Kristy (8/5): - The staff was great and helpful. Very friendly. The view of the lake was amazing. We had a full kitchen and everything we needed. Nothing fancy but a nice clean place to stay. The pull out bed wasnât too comfortable but itâs a sofa bed. It worked and we enjoyed our stay. I would stay here again
- lyndsay (10/5): Great stay - Stayed for the weekend, spacious, clean, comfy, front desk was very friendly.
- Destiny (10/5): - .
- Tonya (10/5): - The condo was very nice and clean. The staff was very friendly and helpfull.
- CCurlee (10/5): - Great
- Jacques (10/5): - Really enjoyed our stay!
- G8178QTjulien (4/5): Would not recommend. - Sure did love the location of this place, it was right on the lake. The balcony overlooked the boat dock and you can just walk down to the pier and throw in your fishing line. The unit itself, however, was very dated and musty smelling. We found some of the silverware and dishes had been put away with food residue on them, like they had just never been washed. The bed was really uncomfortable, and we had to ask for a new blanket for a new one as we found what looked like fresh blood stains on it. This is just a very sad and old property.
- Angela (10/5): - I love the view of the lake and the convenience of everything so close.. I also love the back porch grill restaurant it is amazing and has the best steak and twice baked potatoes.. The staff is extremely friendly at the resort and the back porch grill.. everything is just all around great there..
- toneyjanie (10/5): Girls Christmas Get A Way! - This resort was beautiful! I can just imagine what it looks like in the summer! Being by water always excites me and it was close to everything we needed.
- jchooper750 (2/5): Rat or Gopher feces - Checked in 12/9/24, checked out 12/13/24. Discovered morning of 12/10 there was A LOT OF FECES under the dining room table (did not notice the evening before). It was gopher or rat sized feces. You could see where our feet flattened the feces (we take our shoes off at the door, so always in our socks no matter where we stay). This means we tracked it all over, there was feces stuck on our socks unbeknownst to us. Then we saw more feces all over in other places. We went to report it, the check-in ladies were appalled, apologetic, and went and got the manager. The manager was RUDE, AGRESSIVE, like "well, what do you want me to do about it?" I tried showing her the pictures of the feces, asked her to come to the unit to look at all the FECES. She would not. Again, "what do you want me to do about it?". She did not offer any compensation, or other accommodation. After several minutes she finally said, well I guess I can see if I have another unit for you. She did not seem concerned about the feces, only said that she had fired the cleaning staff yesterday and had hired a new one. Which is not my problem. It would seem no one checks units after they are allegedly cleaned. Cabinetry broken, warped doors, not clean. Very dilapidated units. The unit we moved into was only a little better, at least there were no feces. But this wrecked our first day of vacation, since we had to repack and move to another unit, and then unpack again. This manager does not have the appropriate skills to interact with patrons who have a legitimate concern. Again, no apology, no concern, in no way did this manager try to compensate for our experience. Poor service recovery.
- minitriptaker (10/5): Great Staff - This resort has wonderful staff. They are very caring of the guests situations and try to be accommodating.
- Richard (2/5): - The beds suck and furniture is old
- Anthony (4/5): - The room is badly in need of repairs and needs to be updated, I would never stay here again.
- Emily (8/5): Good overnight stay for a couple - We had a good overnight stay. We stayed in the main building. Cons: This is an older hotel. We had a jacuzzi bathtub but the jets were nasty looking so I opted for a shower instead. In our particular room, no fridge or microwave and had to ask for toiletries. None in room. The beds were older and springy. No breakfast available but you do get coupons for a restaurant next door. Pros: the staff is very friendly, the view from our room was gorgeous. It was in a great location. The restaurant attached âthe back porchâ was really good. The hotel had a heated pool although we didnât have time to use it. The pillows were very comfortable and overall a clean room. We would definitely stay again!
- Ashley (10/5): - it was very kid, friendly and lovely. The restaurant and playground was amazing.
- Alba (8/5): - Thank you good place
- j0epat58 (10/5): Family Time - This is the third time that we have been to Sun Bay. Family members love it. Great location. Highly recommend.
- Michael (6/5): - It has a beautiful view
- LJM62847 (10/5): What a GREAT vacation! - We could not have wished for a better place to spend our vacation. It was perfect....clean...quite...and enjoyable and close to eating establishments and businesses...and very reasonably priced.
- Destination325159 (8/5): Best location with great lake view - Excellent location right sitting on Lake Hamilton, close to downtown and Hot Springs national park, great lake access & view. The property is kind of outdated without updating.
- David (10/5): - I love it here. We stay at SunBay every time in Hot Springs..
- Charles (10/5): - Friendly staff great service
- Sheila (4/5): - The back porch grill food was great, however sitting inside the staff chose to raise the blinds and my table with drinks waiting for order was consumed in the dust on blind and sill. The bill was extremely high one steak dinner was 85.00 one other was 45.00 and limited shrimp pasta was 40.00 we had cokes to drink butter and sour cream was add onâs appetizer mozzarella sticks was $12. One stuffed mushroom was $14. I will never be able to go back because of the price gouging.
- LT72701 (10/5): Good place for family vacation - Good view, convenient location, and friendly staff make the vacation fun and enjoyable. We had a great time and plan to come back next year for family vacation. The only thing I would mention is that the room is kind of small. It's not fancy but comfortable.
- Thomas (6/5): Need Remodeling - Love the area. SunBay is old need to be remodeling
- Lppcann (8/5): Worth the Trip - Staff was excellent. Unit was somewhat dated, activites were limited at the resort. Surrounding area of Hot Springs was magnificent.
- Jennifer (10/5): - great time
- 154charlie (2/5): Nasty, out dated, and air doesnât work - Nothing like photos. Beds are nasty. Air conditioner didnât work well. Had to all pile Up in one room to stay cool.
- Kathryn (10/5): - Absolutely loved this location, can not wait to return. This is definitely a new favorite for me and my family
- Leo (10/5): - Great
- Amanda (10/5): - Absolutely beautiful
- Becky052 (10/5): Great Resort - Nice Location - Fantastic Staff - This is a somewhat dated resort but has fantastic space and great views of Lake Hamilton. We thoroughly enjoyed our time there in 13C - we had two bedrooms, plenty of space, a balcony, close to activities. The only suggestion we would make is NEW pillows - horrible torn foam pillows. The furniture is somewhat dated and scratched but we overlooked any silly complaints like that and found the resort to meet our needs in a big way. All appliances were working and used. Great staff!!
- Otha (10/5): - It was amazing
- ChrisW6282 (6/5): Great location with average accommodation - Sunbay has a great location. The accommodations are tired and needing some renovation. There are not room washer and dryerâs. Not all floors are as nice as others. More like a converted hotel instead of a condo. They appear to be starting some work as. Scaffolding was being brought in. Towels were not readily accessible in later hours when staff had transitioned out to just a non locatable security person. When staff was there they were very helpful!
- Brandon (6/5): - This would've easily been a 5 star stay if the Jacuzzi didn't have to cleaned out before use. I can understand if it at least looked like the mess could've happened recently. But 2 to 3 dozen dead bugs in the bottom of the tub on arrival? Just nasty. Outside of that, might be one of the best stays of its caliber that I've ever had honestly.
- Terri32169 (10/5): Awesome Vacation!!!! - SunBay Resort is such a great place for family vacation. Great accommodations and has wonderful amenities. Location is so convenient to so many activities. We will be coming back!!!
- Ronn (10/5): - Nice location
- john (6/5): - No daily maid service. NOT handicap friendly. No warning on the website of all the stairs or to request a ground level room.
- David (4/5): - The place was kind of a dump. The room hadn't been cleaned and there were actually used soaps still in the bathroom. But the location was great. the view from the room was nice and there is a really nice koi pond to hang out around.
- Michael (10/5): Solar eclipse - Lakeview for the solar eclipse. Perfect
- Mathias (6/5): - Good view, spacious room, but: needs a complete remodel, no restaurant, no shower gel, hair dryer, shampoo, body lotion. The restaurant next door was closed the night we stayed. Could hear the neighbor room air conditioning or bathroom fan all night. Despite blinds installed it was quite bright in the room, so better bring a sleeping mask in case you're sensitive to that
- alecia (6/5): - The room had food in the floor. The front bed room had no A/C and it was warm. There was no refrigerator, microwave, no blow dryer or shampoo/conditioner, no coffee pot, no ice bucket, no telephone. Very minimal necessities in our room for the price. Disappointed.
- Eric (10/5): - They are currently doing some renovations so it was not quite as neat as it could be if they were not having the renovation causing messes
- Brad (8/5): - Was somewhat private friendly staff relaxed stay
- Josline (4/5): - I liked the price unitl I saw the rooms. Mine smelled like heavy smoke the air in the rooms was thick and had an odor. The bathroom floor was dirty. No fridge or microwave. No soap or lotion or any things like that in the room.
- Jasmine (8/5): Pricey, comfortable but outdated - Dont expect an early check in, we checked in after 4 and at 10 am sharp they call your phone and rush u out like dogs. I wont stay here again for 230 a night, i refuse to be treated that way. I've done front desk for several years and they couldve considered my request. Theres other resorts around. And it needs updating badly.
- Kimberly (10/5): - Great service
- Tara (4/5): - First, the room that I originally selected was not the room that I recieved and I did not know or realize it until I checked in. Secondly, the room it self was filty! The door had some type of red spill on it that the housekeeper obviously looked over. Not sure if it was blood, ketchup juice or what. The dresser drawers had things in them from the previous vistor. One of the blankets that was made up on the bed had, the red, stuff that over door all over it also on the door. I paid entirely too much for the dirty that I received! The only reason I did not complain is because my husband feared retaliation, however I do have pictures and a video!!!
- Verified traveler (4/5): Didnât get what paid for - We booked a room with a king and queen bed, but were told upon arrival that they did not have our reservation. They put us in a room with a lumpy Murphy bed and pull out sofa sleeper. The room was small with little room to move around once bed was down, there was hair all over the wall/shower, and blood on the towels.
- Joyce (10/5): - Great Lake views. Very relaxed atmosphere. Wish we could have stayed longer.
- Misty (8/5): Couple - Beware the pictures of rooms are misleading. I thought that we would have a kitchenette but we didn't even have a fridge or microwave. The service was wonderful though đ The restaurant and bar were perfect. The veiw is amazing!! No shampoo, soap or anything like that so remember to bring your own. We had two rooms with two beds but would have been nice to have the essentials. We did get the cheapest room so just take that into consideration when looking at the pics. Otherwise it was an amazing stay! Definitely recommend sitting on the deck for dinner and drinks!! Wonderful employees!!
- Keith (10/5): - The friendliness of the people.
- Stephanie (6/5): Mid leading pictures of room available. - My stay was good except for the fact that the pictures that where shown to me of the room had a kitchen in it which was the main reason for getting the room , but when I arrived I was told that the room that I was getting didnât have those things , no fridge , microwave nor coffee pot . Clerk said that they were a resort not a Hotel . So the pics were misleading .
- John (10/5): - The room was really nice. Plus they haf a firewood rack so i didn't have to buy wood.
- Shumbaya (10/5): - The lake
- John (10/5): - Good stay
- Kerry (8/5): No frills - Just an FYI. The rooms did not supply anything . No shampoo-Soap-drinking cups-Ice Bucket- this is a time share that rents a section. If not a member you get a room with small TV and air conditioning. You do get towels. Lesson learned.
- Bill (2/5): - This hotel is stuck in the 80s.The picture of our bed was great and when we got there it was a Pulldown Bed in a closet.Will not be back.
- Roy (4/5): - I liked that there was a bar and grill on the property but other then that it was horrible, I did not like the Murphy bed because I could not watch tv, the heater hummed loudly all night, the neighbors kept trying to get in, the sliding door didnât shut, the bed was dirty and the property is really out dated
- Nealita (10/5): - The staff was friendly and helpful and the resorts were spacious clean and comfy. I highly recommend travelers to stay at SunBay!
- Christopher (2/5): - It was on the lake
- Ramon (10/5): - It was a pleasant surprise actually nice quiet place with a view of the Bay there
- Melinda (2/5): Needs improvements. - I would not recommend this place at all. So out dated. Elevators barely worked. Hallways were very hot the cleanliness of the place was bad. Customer service was not very good.
- Felicia (10/5): - It was clean and in a convenient area.
- Kyle (10/5): - Everything was fantastic other than our room didnt have a fridge or microwave. Other than that i can say i was very pleased
- Hunter (8/5): Overall b+ pretty good value - The check out time of 10am was very inconvenient. It was just a one night stay sadly but even still with checking in at 3 and out by 9:50 I feel like I was rushed out. Place was clean, front desk and everyone I encountered very nice and helpful.
- Erica (8/5): - Nice stay
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